As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Feb 04, 2026
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we've helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we're a fast-growing team focused on making self storage better for everyone. About the role We're hiring a Customer Success Manager to support and grow a portfolio of European customers. This role sits at the heart of our relationship with operators. You'll guide new customers through onboarding, support them as they embed Stora into their daily operations, and help ensure they continue to get real value from the platform over time. It's a great role for someone who enjoys working closely with customers, explaining software clearly, and taking ownership of relationships from onboarding through to long-term success. Why this role matters As Stora continues to expand across Europe, strong onboarding and proactive customer success are critical. The experience customers have in their first weeks and months with Stora has a direct impact on retention, growth, and how our product evolves. You'll play a key role in shaping that experience and feeding customer insight back into the business. What you'll do Onboard new European customers, guiding them through setup and training Act as the main point of contact for your assigned customer accounts Support customers via email and video calls, helping them resolve issues and adopt best practices Monitor account health and usage, spotting risks and opportunities early Help customers understand and use features that deliver the most value Keep clear records of activity and progress using tools like HubSpot and Notion Share customer feedback and insights with Product and Engineering We're looking for someone who Has experience in customer success, onboarding, account management, or SaaS support Is comfortable working with software and explaining it to non-technical users Is organised, reliable, and follows things through Communicates clearly and professionally, written and verbal Enjoys building relationships and helping customers succeed Experience in self-storage or European markets is not required. This role is best suited to someone who enjoys a mix of customer interaction, problem-solving, and structured work, and who is happy taking ownership of their accounts. Working pattern This is a hybrid role, with 2 days per week in our Belfast office and the remaining days working from home. What we offer Competitive salary Share options Hybrid working (2 days in office and 3 days WFH per week) 35 days holiday Private health insurance (for you + family) Company Pension plan Apple hardware Next steps We review applications on a rolling basis and will be in touch quickly if there's a good fit. Equal Opportunities at Stora Stora is proud to be an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone is treated with dignity and respect, and where individual differences are valued. We welcome applications from all suitably qualified candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religious belief or political opinion, or sexual orientation. All recruitment and employment decisions are made on the basis of merit, competence, and business need. We actively promote equality of opportunity and fair participation in line with our responsibilities under Northern Ireland equality legislation. If you require any reasonable adjustments during the recruitment process, please let us know.
Feb 04, 2026
Full time
Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we've helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we're a fast-growing team focused on making self storage better for everyone. About the role We're hiring a Customer Success Manager to support and grow a portfolio of European customers. This role sits at the heart of our relationship with operators. You'll guide new customers through onboarding, support them as they embed Stora into their daily operations, and help ensure they continue to get real value from the platform over time. It's a great role for someone who enjoys working closely with customers, explaining software clearly, and taking ownership of relationships from onboarding through to long-term success. Why this role matters As Stora continues to expand across Europe, strong onboarding and proactive customer success are critical. The experience customers have in their first weeks and months with Stora has a direct impact on retention, growth, and how our product evolves. You'll play a key role in shaping that experience and feeding customer insight back into the business. What you'll do Onboard new European customers, guiding them through setup and training Act as the main point of contact for your assigned customer accounts Support customers via email and video calls, helping them resolve issues and adopt best practices Monitor account health and usage, spotting risks and opportunities early Help customers understand and use features that deliver the most value Keep clear records of activity and progress using tools like HubSpot and Notion Share customer feedback and insights with Product and Engineering We're looking for someone who Has experience in customer success, onboarding, account management, or SaaS support Is comfortable working with software and explaining it to non-technical users Is organised, reliable, and follows things through Communicates clearly and professionally, written and verbal Enjoys building relationships and helping customers succeed Experience in self-storage or European markets is not required. This role is best suited to someone who enjoys a mix of customer interaction, problem-solving, and structured work, and who is happy taking ownership of their accounts. Working pattern This is a hybrid role, with 2 days per week in our Belfast office and the remaining days working from home. What we offer Competitive salary Share options Hybrid working (2 days in office and 3 days WFH per week) 35 days holiday Private health insurance (for you + family) Company Pension plan Apple hardware Next steps We review applications on a rolling basis and will be in touch quickly if there's a good fit. Equal Opportunities at Stora Stora is proud to be an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone is treated with dignity and respect, and where individual differences are valued. We welcome applications from all suitably qualified candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religious belief or political opinion, or sexual orientation. All recruitment and employment decisions are made on the basis of merit, competence, and business need. We actively promote equality of opportunity and fair participation in line with our responsibilities under Northern Ireland equality legislation. If you require any reasonable adjustments during the recruitment process, please let us know.
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team Airwallex is revolutionizing global banking, and the EMEA Self Serve team is key to driving growth and retention of our growing long tail of customers. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers. Success in this role means that the EMEA self serve book is able to deliver against its commercial growth ambition in the current fiscal year and we are building the scalable, data and AI centric motions to deliver sustainable growth for the future. You will work as part of a lean, data driven, highly cross functional world class team. Our product offering works across 3 pillars, Collect, Manage & Spend. This includes, but is not limited to, payments, global bank accounts, company & employee cards, expense management, online payments/payment gateway & API integrations. What you'll do As an Airwallex Customer Success Manager, your focus is to identify opportunities for product utilisation and provide the day to day support that enables our customers to operate and grow. These customer relationships will be based on a deep understanding of their business and Airwallex's product suite to meet the goals of both parties. This is a great opportunity to work cross functionally, engaging with many teams across the Airwallex org including sales, product, engineering, marketing, finance, and strategy. This role will predominantly focus on upselling, cross selling & building multi stakeholder relationships with our clients. Responsibilities: Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives (e.g., promotional offers) to identify new revenue opportunities and drive customer growth. Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions. Educate and drive engagement of our Self Serve portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and co creating potential triggers and offers with marketing and strategy support. Advocate for your customer and represent their voice inside of Airwallex. Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and cross selling Airwallex products and features. Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: 2+ years' experience in a customer support or account management role, preferably with a fast growing tech startup or financial services business. Strong verbal and written communication skills in English. Demonstrated experience in building customer loyalty and driving increased product adoption with strong track record of hitting KPIs/Targets. A strong ability to thrive in a fast paced, dynamic environment is essential, and previous experience with a high growth or globally distributed startup is highly beneficial. Bachelor's degree or equivalent. Proactive, self starter and independent to manage and prioritise own book of business. Preferred qualifications: Experience with Salesforce, Zendesk, Looker & Outreach is highly regarded. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Feb 04, 2026
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team Airwallex is revolutionizing global banking, and the EMEA Self Serve team is key to driving growth and retention of our growing long tail of customers. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers. Success in this role means that the EMEA self serve book is able to deliver against its commercial growth ambition in the current fiscal year and we are building the scalable, data and AI centric motions to deliver sustainable growth for the future. You will work as part of a lean, data driven, highly cross functional world class team. Our product offering works across 3 pillars, Collect, Manage & Spend. This includes, but is not limited to, payments, global bank accounts, company & employee cards, expense management, online payments/payment gateway & API integrations. What you'll do As an Airwallex Customer Success Manager, your focus is to identify opportunities for product utilisation and provide the day to day support that enables our customers to operate and grow. These customer relationships will be based on a deep understanding of their business and Airwallex's product suite to meet the goals of both parties. This is a great opportunity to work cross functionally, engaging with many teams across the Airwallex org including sales, product, engineering, marketing, finance, and strategy. This role will predominantly focus on upselling, cross selling & building multi stakeholder relationships with our clients. Responsibilities: Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives (e.g., promotional offers) to identify new revenue opportunities and drive customer growth. Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions. Educate and drive engagement of our Self Serve portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and co creating potential triggers and offers with marketing and strategy support. Advocate for your customer and represent their voice inside of Airwallex. Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and cross selling Airwallex products and features. Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: 2+ years' experience in a customer support or account management role, preferably with a fast growing tech startup or financial services business. Strong verbal and written communication skills in English. Demonstrated experience in building customer loyalty and driving increased product adoption with strong track record of hitting KPIs/Targets. A strong ability to thrive in a fast paced, dynamic environment is essential, and previous experience with a high growth or globally distributed startup is highly beneficial. Bachelor's degree or equivalent. Proactive, self starter and independent to manage and prioritise own book of business. Preferred qualifications: Experience with Salesforce, Zendesk, Looker & Outreach is highly regarded. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Opportunity to progress to Technical Director Top level responsibility for engineering department. Bring your strong people management skills to deliver an exciting product roadmap. Annual bonus and additional benefits. South West based This is a senior management opportunity and a chance to swoop in and bring an engineering department up to speed. You ll have full accountability and control for engineering and a multi-disciplined team of mechanical, electronic, and software engineers. They need someone who can get their engineering department on track and delivering roadmap. You ll be joining an SME with a great brand in the market, a complete revamp of their software platform planned, and plans for growth over the coming years. They have an exciting roadmap to deliver over the next 5 years, with a particular focus on their control software, which needs some modernisation. You will have been in a role where you ve overseen NPD projects and have achieved deadlines, and you re used to timescales of less than a year. We need someone who can strategise and create the plans, not just run with an existing plan. You will be comfortable making decisions with pace, proactive, and willing to take action to reduce possible risks to projects before they happen. It's an opportunity for you to put your stamp on this business. You'll need to be firm and have the gravitas to lead and invigorate the team. We need you to drive a culture of continuous improvement and build an environment of trust with a customer-first approach. It'll be a balance of innovation and delivery: they operate in an exciting market, supplying both universities and well-known blue-chip companies globally. You ll have a small team with the budget for an additional headcount and be given the freedom to implement rapid prototyping techniques. The Candidate: Head of Engineering You will consider yourself to have strong skills in NPD delivery, and will also have: At least 5 years experience of successfully managing an engineering team, this can be in any electro-mechanical engineering sector. Expertise in planning, controlling, and delivering new products. Strong leadership experience in a multidisciplinary engineering design team. A proven track record of successfully working in a similar role. This is a superb opportunity for any Head of Engineering or Engineering Manager who is looking for somewhere to show their capabilities.
Feb 04, 2026
Full time
Opportunity to progress to Technical Director Top level responsibility for engineering department. Bring your strong people management skills to deliver an exciting product roadmap. Annual bonus and additional benefits. South West based This is a senior management opportunity and a chance to swoop in and bring an engineering department up to speed. You ll have full accountability and control for engineering and a multi-disciplined team of mechanical, electronic, and software engineers. They need someone who can get their engineering department on track and delivering roadmap. You ll be joining an SME with a great brand in the market, a complete revamp of their software platform planned, and plans for growth over the coming years. They have an exciting roadmap to deliver over the next 5 years, with a particular focus on their control software, which needs some modernisation. You will have been in a role where you ve overseen NPD projects and have achieved deadlines, and you re used to timescales of less than a year. We need someone who can strategise and create the plans, not just run with an existing plan. You will be comfortable making decisions with pace, proactive, and willing to take action to reduce possible risks to projects before they happen. It's an opportunity for you to put your stamp on this business. You'll need to be firm and have the gravitas to lead and invigorate the team. We need you to drive a culture of continuous improvement and build an environment of trust with a customer-first approach. It'll be a balance of innovation and delivery: they operate in an exciting market, supplying both universities and well-known blue-chip companies globally. You ll have a small team with the budget for an additional headcount and be given the freedom to implement rapid prototyping techniques. The Candidate: Head of Engineering You will consider yourself to have strong skills in NPD delivery, and will also have: At least 5 years experience of successfully managing an engineering team, this can be in any electro-mechanical engineering sector. Expertise in planning, controlling, and delivering new products. Strong leadership experience in a multidisciplinary engineering design team. A proven track record of successfully working in a similar role. This is a superb opportunity for any Head of Engineering or Engineering Manager who is looking for somewhere to show their capabilities.
We are excited to offer a fantastic opportunity for a Customer Service Apprentice to join our Sheffield Local Authority account based in Sheffield. Starting Salary: 25,536.00 (Subject to review) Location : Ecclesfield Depot, Sheffield, S35 9YR Working hours per week: Monday - Friday 8:00 - 4.30. 40hr/week Start date : September 2026 Apprenticeship Link: Customer service practitioner / Skills England As part of your apprenticeship, you will be enrolled onto the Customer Service Practitioner Level 2 programme, which will take approximately 15 months to complete. You will be fully supported by our partnered college through 1-2-1 guidance, e-learning materials and technical support throughout your learning journey. Join our vibrant, inclusive community in Sheffield Local Authority, working on diverse projects that make a real positive impact across the UK. The contract has transformed 75% of the city's roads within its first five years-improving them from some of the worst in the country to among the best. We continue to maintain this infrastructure to the improved standards. We are improving and maintaining 1,180 miles of road, 2,050 miles of pavement, 68,000 streetlights, 36,000 highway trees, 28,000 street signs, 72,000 drainage gullies, 480 traffic signals, 18,000 items of street furniture, 2.9 million sqm of grass verges and over 600 bridges and highway structures. What you will do: The main purpose of the Customer Service Apprentice is to deliver effective and efficient customer-facing services by processing maintenance requests, managing compliance-related tasks and resolving customer queries and complaints. Your responsibilities will include: Managing customer queries, requests and complaints received from Amey employees, clients and contractors. Answering high volumes of calls within agreed contract targets. Maintaining excellent levels of customer service and service delivery. Processing calls, emails and web requests via Amey's chosen software. Taking ownership of all requests through to completion, including progress chasing. Escalating customer issues as appropriate. Understanding contract response times and Service Level Agreements. General administration tasks for day-to-day operations and out-of-scope projects. Completing shift responsibilities, including monitoring web events, email events, external systems and running daily/weekly/monthly reports. Demonstrating confidence in systems and processes to new and existing clients. Making proactive outbound calls and following up cases through to completion. Ensuring high attention to detail in all work, including cases, reports and requests. Adhering to Amey policies and Customer Service processes. Reporting any non-compliance issues to a Team Leader or Manager. Providing regular management information reports as required. Assisting with training new employees in Customer Services. Supporting the creation and analysis of performance and improvement reports. Scheduling responsive and planned appointments for field-based operatives. What you will bring: If you do not hold GCSE/Functional Skills qualifications, you must achieve a minimum of Entry Level 3 in Maths and English during initial assessment. Full UK driving licence. Proficient typing speed. Ability to multi-task in a fast-paced environment. Excellent interpersonal skills. Ability to work under pressure, meet tight deadlines and prioritise workload. Strong organisational skills, particularly in time and diary management. Applicants must be at least 18 years of age to be eligible for consideration, due to the nature of the work associated with this account. Please note that successful applicants must undergo random drug and alcohol testing in line with our commitment to a safe and compliant working environment. Shortlisting will be based on submitted certificates, predicted grades or achieved qualifications. If you have issues uploading documents, please contact our People Services team. Why join Amey? At Amey, we work on long-term, stable contracts, allowing you to plan a long-term career with us. We have been awarded Platinum status by Investors in People, underscoring our commitment to supporting our people across every part of our organisation. Whether you are starting your career, returning to the workplace or bringing professional experience, there is a place for you here. Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you. Remuneration: Competitive annual salary with potential yearly reviews to ensure you're rewarded for your contributions. Career Growth : First-class mentoring and a structured learning and development programme to support your professional and personal development. Training Opportunities : Fully funded leadership programmes and comprehensive training tailored to your growth. Holidays: 24 days' annual leave plus bank holidays, with the option to buy more. Pension: Generous scheme with additional contributions from Amey. Flexible Working: Hybrid, part-time and flexible work patterns open for discussion to support work-life balance. Flexible Benefits: Customise your benefits such as insurance, Cycle2Work, and discounted gym membership. Exclusive Discounts: Access to an online portal with discounts from major retailers and healthcare providers. Giving Back: Two Social Impact Days each year for volunteering and fundraising. Family-Friendly Policies: Support for new parents and those with caring responsibilities. Affinity Networks: Join networks that connect, support and inspire diverse communities within Amey. About Amey We are a leading provider of full life-cycle engineering, operations and decarbonisation solutions for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. Every day, our teams across the UK and internationally shape some of the most complex environments that will impact generations to come. Find out more at (url removed) Application Guidance and Diversity & Inclusion At Amey, we continuously evolve our ways of working to reflect the diverse needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation or age. We believe everyone deserves an opportunity to shine. As a Disability Confident Leader, we guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at removed) to discuss any access needs, reasonable adjustments or additional support required during the recruitment process. Apply today We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible. Inspiring Impact Together
Feb 04, 2026
Full time
We are excited to offer a fantastic opportunity for a Customer Service Apprentice to join our Sheffield Local Authority account based in Sheffield. Starting Salary: 25,536.00 (Subject to review) Location : Ecclesfield Depot, Sheffield, S35 9YR Working hours per week: Monday - Friday 8:00 - 4.30. 40hr/week Start date : September 2026 Apprenticeship Link: Customer service practitioner / Skills England As part of your apprenticeship, you will be enrolled onto the Customer Service Practitioner Level 2 programme, which will take approximately 15 months to complete. You will be fully supported by our partnered college through 1-2-1 guidance, e-learning materials and technical support throughout your learning journey. Join our vibrant, inclusive community in Sheffield Local Authority, working on diverse projects that make a real positive impact across the UK. The contract has transformed 75% of the city's roads within its first five years-improving them from some of the worst in the country to among the best. We continue to maintain this infrastructure to the improved standards. We are improving and maintaining 1,180 miles of road, 2,050 miles of pavement, 68,000 streetlights, 36,000 highway trees, 28,000 street signs, 72,000 drainage gullies, 480 traffic signals, 18,000 items of street furniture, 2.9 million sqm of grass verges and over 600 bridges and highway structures. What you will do: The main purpose of the Customer Service Apprentice is to deliver effective and efficient customer-facing services by processing maintenance requests, managing compliance-related tasks and resolving customer queries and complaints. Your responsibilities will include: Managing customer queries, requests and complaints received from Amey employees, clients and contractors. Answering high volumes of calls within agreed contract targets. Maintaining excellent levels of customer service and service delivery. Processing calls, emails and web requests via Amey's chosen software. Taking ownership of all requests through to completion, including progress chasing. Escalating customer issues as appropriate. Understanding contract response times and Service Level Agreements. General administration tasks for day-to-day operations and out-of-scope projects. Completing shift responsibilities, including monitoring web events, email events, external systems and running daily/weekly/monthly reports. Demonstrating confidence in systems and processes to new and existing clients. Making proactive outbound calls and following up cases through to completion. Ensuring high attention to detail in all work, including cases, reports and requests. Adhering to Amey policies and Customer Service processes. Reporting any non-compliance issues to a Team Leader or Manager. Providing regular management information reports as required. Assisting with training new employees in Customer Services. Supporting the creation and analysis of performance and improvement reports. Scheduling responsive and planned appointments for field-based operatives. What you will bring: If you do not hold GCSE/Functional Skills qualifications, you must achieve a minimum of Entry Level 3 in Maths and English during initial assessment. Full UK driving licence. Proficient typing speed. Ability to multi-task in a fast-paced environment. Excellent interpersonal skills. Ability to work under pressure, meet tight deadlines and prioritise workload. Strong organisational skills, particularly in time and diary management. Applicants must be at least 18 years of age to be eligible for consideration, due to the nature of the work associated with this account. Please note that successful applicants must undergo random drug and alcohol testing in line with our commitment to a safe and compliant working environment. Shortlisting will be based on submitted certificates, predicted grades or achieved qualifications. If you have issues uploading documents, please contact our People Services team. Why join Amey? At Amey, we work on long-term, stable contracts, allowing you to plan a long-term career with us. We have been awarded Platinum status by Investors in People, underscoring our commitment to supporting our people across every part of our organisation. Whether you are starting your career, returning to the workplace or bringing professional experience, there is a place for you here. Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you. Remuneration: Competitive annual salary with potential yearly reviews to ensure you're rewarded for your contributions. Career Growth : First-class mentoring and a structured learning and development programme to support your professional and personal development. Training Opportunities : Fully funded leadership programmes and comprehensive training tailored to your growth. Holidays: 24 days' annual leave plus bank holidays, with the option to buy more. Pension: Generous scheme with additional contributions from Amey. Flexible Working: Hybrid, part-time and flexible work patterns open for discussion to support work-life balance. Flexible Benefits: Customise your benefits such as insurance, Cycle2Work, and discounted gym membership. Exclusive Discounts: Access to an online portal with discounts from major retailers and healthcare providers. Giving Back: Two Social Impact Days each year for volunteering and fundraising. Family-Friendly Policies: Support for new parents and those with caring responsibilities. Affinity Networks: Join networks that connect, support and inspire diverse communities within Amey. About Amey We are a leading provider of full life-cycle engineering, operations and decarbonisation solutions for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. Every day, our teams across the UK and internationally shape some of the most complex environments that will impact generations to come. Find out more at (url removed) Application Guidance and Diversity & Inclusion At Amey, we continuously evolve our ways of working to reflect the diverse needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation or age. We believe everyone deserves an opportunity to shine. As a Disability Confident Leader, we guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at removed) to discuss any access needs, reasonable adjustments or additional support required during the recruitment process. Apply today We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible. Inspiring Impact Together
Simulation Engineer Luton OR Edinburgh 6-month contract Paying up to 65p/h (InsideIR35) Please note - due to the nature of the work, you will need to hold or be eligible to obtain a high level of UK Security clearance - please only apply if suitable Key Responsibilities: Lead engine-driven projects from concept through delivery, building demos, bespoke tools, and integrated simulations. Exploit and extend game and simulation engines to meet performance, quality, and interoperability goals. Design and implement robust systems using C++, Python, and Lua to automate workflows and integrate third-party tools. Drive engine maintenance and optimisation, including profiling, memory and CPU tuning, and platform-specific improvements. Collaborate across disciplines with systems engineers, software teams, Human Factors designers, and IT to deliver cohesive solutions. Rapidly prototype and iterate, turning experimental ideas into validated features and production-ready components. Mentor and document: capture knowledge, run workshops, and support junior engineers to raise team capability. Required Skillset & Experience Degree in a STEM field, ideally to Masters level. Experience with animation pipelines, 3D modelling, or content creation workflows. Familiarity with HLA, DIS, or other simulation interoperability standards. Background in UX/HMI design or human-in-the-loop simulation. Proven experience as a game developer, engine engineer, or simulation engineer working with commercial game engines (Unreal, Unity, or similar). Good C++ skills and practical experience with Python and Lua scripting. Demonstrable track record of engine exploitation: profiling, optimization, custom module/plugin development, and toolchain integration. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Feb 04, 2026
Contractor
Simulation Engineer Luton OR Edinburgh 6-month contract Paying up to 65p/h (InsideIR35) Please note - due to the nature of the work, you will need to hold or be eligible to obtain a high level of UK Security clearance - please only apply if suitable Key Responsibilities: Lead engine-driven projects from concept through delivery, building demos, bespoke tools, and integrated simulations. Exploit and extend game and simulation engines to meet performance, quality, and interoperability goals. Design and implement robust systems using C++, Python, and Lua to automate workflows and integrate third-party tools. Drive engine maintenance and optimisation, including profiling, memory and CPU tuning, and platform-specific improvements. Collaborate across disciplines with systems engineers, software teams, Human Factors designers, and IT to deliver cohesive solutions. Rapidly prototype and iterate, turning experimental ideas into validated features and production-ready components. Mentor and document: capture knowledge, run workshops, and support junior engineers to raise team capability. Required Skillset & Experience Degree in a STEM field, ideally to Masters level. Experience with animation pipelines, 3D modelling, or content creation workflows. Familiarity with HLA, DIS, or other simulation interoperability standards. Background in UX/HMI design or human-in-the-loop simulation. Proven experience as a game developer, engine engineer, or simulation engineer working with commercial game engines (Unreal, Unity, or similar). Good C++ skills and practical experience with Python and Lua scripting. Demonstrable track record of engine exploitation: profiling, optimization, custom module/plugin development, and toolchain integration. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
NRL is currently recruiting for Control Systems Engineer in Warrington or Cumbria. Role- Senior Control Systems Engineer Location- Warrington/Cumbria Hours of work- 40 hours Role Summary We are seeking an experienced Senior Control Systems Engineer to play a key role in the delivery of complex control and automation projects. Working as part of an integrated, multi-disciplinary team, you will take technical responsibility for the design, implementation, testing, and commissioning of PLC, HMI / SCADA-based control systems across the full project lifecycle. This is a hands-on senior engineering role, ideal for an engineer who enjoys technical ownership, problem-solving, and mentoring others, while supporting Lead Engineers and Project Managers in delivering high-quality solutions in regulated environments. Key Responsibilities Technical Delivery Deliver detailed design, implementation, testing, and commissioning of control systems in line with project requirements. Take ownership of assigned control system deliverables, ensuring they are produced to a high technical and quality standard. Configure and develop PLC software, control philosophies, and system configurations using industry-standard platforms. Develop and deploy simulator applications to support the testing and verification of PLC software. Support integration of control systems with electrical, mechanical, and wider engineering disciplines. Design & Documentation Produce comprehensive and high-quality control system documentation including: o Functional Design Specifications o Detailed Design Specifications o Test Specifications o Rebuild & Recovery Documentation o Operation & Maintenance Manuals o Control System Training Material Review and check design documentation and software produced by other engineers. Interpret and work from engineering design drawings including PLC/SCADA control enclosures, I/O interfacing and marshalling cubicles and operator control panels. Support site visits to identify constraints, risks and design impacts. The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future. We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website.
Feb 04, 2026
Contractor
NRL is currently recruiting for Control Systems Engineer in Warrington or Cumbria. Role- Senior Control Systems Engineer Location- Warrington/Cumbria Hours of work- 40 hours Role Summary We are seeking an experienced Senior Control Systems Engineer to play a key role in the delivery of complex control and automation projects. Working as part of an integrated, multi-disciplinary team, you will take technical responsibility for the design, implementation, testing, and commissioning of PLC, HMI / SCADA-based control systems across the full project lifecycle. This is a hands-on senior engineering role, ideal for an engineer who enjoys technical ownership, problem-solving, and mentoring others, while supporting Lead Engineers and Project Managers in delivering high-quality solutions in regulated environments. Key Responsibilities Technical Delivery Deliver detailed design, implementation, testing, and commissioning of control systems in line with project requirements. Take ownership of assigned control system deliverables, ensuring they are produced to a high technical and quality standard. Configure and develop PLC software, control philosophies, and system configurations using industry-standard platforms. Develop and deploy simulator applications to support the testing and verification of PLC software. Support integration of control systems with electrical, mechanical, and wider engineering disciplines. Design & Documentation Produce comprehensive and high-quality control system documentation including: o Functional Design Specifications o Detailed Design Specifications o Test Specifications o Rebuild & Recovery Documentation o Operation & Maintenance Manuals o Control System Training Material Review and check design documentation and software produced by other engineers. Interpret and work from engineering design drawings including PLC/SCADA control enclosures, I/O interfacing and marshalling cubicles and operator control panels. Support site visits to identify constraints, risks and design impacts. The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future. We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website.
McDermott Building & Civil Eng Ltd
City, Birmingham
Senior Estimator - Civil Engineering and Groundworks Working hours: 07:30 - 17:00 Monday to Friday Work Location: Aston, Birmingham (flexible working options) Job type: Full-time Company: McDermotts Building and Civil Engineering Ltd About the role Due to our continued growth and success, McDermotts is seeking a Senior Estimator to join our dynamic team. The role is ideal for someone with strong experience in commercial groundworks and civil engineering looking to contribute to a thriving, family-founded business with national reach. Key Responsibilities Record, review and prioritise new tender opportunities as they arise. Analyse Tender Document including but not limited to drawings, specifications, scope of works, site investigations to ensure a robust and competitive tender submission. Engage and liaise with other stakeholders within the business including commercial, production, planning and procurement as required. Where required, produce accurate take-offs and BOQs using appropriate software. Ensure appropriate sub-contract and supplier quotations are obtained, collated and assessed for competitiveness. Price bills/schedules analytically from first principles and produce quote comparisons using estimating software. Evaluate risks and opportunities including value engineering options. Critically review and analyse client programmes to ensure alignment with agreed outputs, methodology and sequencing. Lead and present tender adjudications in detail seeking final adjudication from company directors. Submit detailed tenders (in required format), including any assumptions or clarifications as required. Attend client mid, pre and post tender meetings as required. Prepare and deliver tender information for internal handover to the contract team. Maintain and develop collaborative customer relationships. Obtain and collate feedback on tender submission. Assist in the development of trainee estimators. Maintain and update cost databases, records, and historical data for future benchmarking. Provide accurate cost reports and advice to senior management. Qualifications & Experience/ Knowledge: Essential: at least 5 years' experience in an estimating background or similar role. knowledge of varying forms of contract JCT, NEC3/4. Strong commercial and analytical acumen with ability to analyse data. Understanding of standard and unique Risks & Opportunities. in depth practical knowledge of varying forms of measurement SMM7, CESSM, Highway MOM, NRM. Appropriate higher-level qualification in Construction / Civil Engineering. Desirable: Appropriate Civil Engineering experience. Experience of Conquest estimating packages an advantage but not essential. Working towards membership of a professional body (e.g. RICS, ICE, or CIOB). Key Skills: Accuracy and attention to detail. Ability to work effectively individually and part of the wider team. Resilience when working to fixed deadlines. A good track record of maintaining relationships with new and existing customers. A strong track record of success preparing Commercial Groundworks, Civil Engineering and Highways Infrastructure tenders. 'Hands on' with good communication skills at all levels. IT literate - Proficient in use of Microsoft applications (Word, Excel) and Conquest (desirable) Benefits: Competitive salary and holiday entitlement (increasing with length of service) Additional holiday on Birthday Flexibility to extend annual leave Comprehensive health and medical insurance Support in professional development Ongoing training and development Death in Service Company car or allowance Free on-site parking Referral scheme Company events and recognition Why Join McDermotts McDermotts is a leading civil engineering and groundworks some of the largest construction companies across UK. Established in 1994, we pride ourselves on our collaborative culture, professional certifications and commitment to employee growth. We are a family business that operates with the same customer focus and values we started with. Construction is our passion, and we believe that the industry can provide rich and rewarding experiences. Our certifications include: CIOB, ISO 45001, ISO 9001, ISO 14001, ISO 50001, NHSS30, SSIP, Achilles Building Confidence, Safe contractor, Construction Line, FORS and Considerate Constructors. To ensure we continue to meet the needs of our customers and grow as a business, we continually look for new recruits to join our team. When you engage with McDermotts, you are not just joining a team, you become part of our family. Our culture is built around supporting each other and working together to achieve success. Commitments McDermotts is an equal opportunities employer, and we value diversity. All engagement is decided based on a qualifications, merit and business need. Applicants from outside the UK must have a suitable visa or the Right to Work in the UK to be considered for this job. Your shared personal information will be stored and shared by email or a printed copy with HR and hiring managers in relation to any open vacancy for which you wish to be considered. Job Types: Full-time, Permanent Benefits: Additional leave Company car Company events Company pension Employee discount Free parking On-site parking Transport links Ability to commute/relocate: Aston B6 5RS: reliably commute or plan to relocate before starting work (required) Application question(s): Are you • Working towards membership of a professional body (e.g. RICS, ICE, or CIOB)? Have you got a Strong commercial and analytical acumen with ability to analyse data? Experience: Estimating: 5 years (required) Construction: 5 years (required) Microsoft Office: 5 years (required) Conquest estimating packages : 3 years (preferred) Licence/Certification: Driving Licence (required) Work Location: In person
Feb 04, 2026
Full time
Senior Estimator - Civil Engineering and Groundworks Working hours: 07:30 - 17:00 Monday to Friday Work Location: Aston, Birmingham (flexible working options) Job type: Full-time Company: McDermotts Building and Civil Engineering Ltd About the role Due to our continued growth and success, McDermotts is seeking a Senior Estimator to join our dynamic team. The role is ideal for someone with strong experience in commercial groundworks and civil engineering looking to contribute to a thriving, family-founded business with national reach. Key Responsibilities Record, review and prioritise new tender opportunities as they arise. Analyse Tender Document including but not limited to drawings, specifications, scope of works, site investigations to ensure a robust and competitive tender submission. Engage and liaise with other stakeholders within the business including commercial, production, planning and procurement as required. Where required, produce accurate take-offs and BOQs using appropriate software. Ensure appropriate sub-contract and supplier quotations are obtained, collated and assessed for competitiveness. Price bills/schedules analytically from first principles and produce quote comparisons using estimating software. Evaluate risks and opportunities including value engineering options. Critically review and analyse client programmes to ensure alignment with agreed outputs, methodology and sequencing. Lead and present tender adjudications in detail seeking final adjudication from company directors. Submit detailed tenders (in required format), including any assumptions or clarifications as required. Attend client mid, pre and post tender meetings as required. Prepare and deliver tender information for internal handover to the contract team. Maintain and develop collaborative customer relationships. Obtain and collate feedback on tender submission. Assist in the development of trainee estimators. Maintain and update cost databases, records, and historical data for future benchmarking. Provide accurate cost reports and advice to senior management. Qualifications & Experience/ Knowledge: Essential: at least 5 years' experience in an estimating background or similar role. knowledge of varying forms of contract JCT, NEC3/4. Strong commercial and analytical acumen with ability to analyse data. Understanding of standard and unique Risks & Opportunities. in depth practical knowledge of varying forms of measurement SMM7, CESSM, Highway MOM, NRM. Appropriate higher-level qualification in Construction / Civil Engineering. Desirable: Appropriate Civil Engineering experience. Experience of Conquest estimating packages an advantage but not essential. Working towards membership of a professional body (e.g. RICS, ICE, or CIOB). Key Skills: Accuracy and attention to detail. Ability to work effectively individually and part of the wider team. Resilience when working to fixed deadlines. A good track record of maintaining relationships with new and existing customers. A strong track record of success preparing Commercial Groundworks, Civil Engineering and Highways Infrastructure tenders. 'Hands on' with good communication skills at all levels. IT literate - Proficient in use of Microsoft applications (Word, Excel) and Conquest (desirable) Benefits: Competitive salary and holiday entitlement (increasing with length of service) Additional holiday on Birthday Flexibility to extend annual leave Comprehensive health and medical insurance Support in professional development Ongoing training and development Death in Service Company car or allowance Free on-site parking Referral scheme Company events and recognition Why Join McDermotts McDermotts is a leading civil engineering and groundworks some of the largest construction companies across UK. Established in 1994, we pride ourselves on our collaborative culture, professional certifications and commitment to employee growth. We are a family business that operates with the same customer focus and values we started with. Construction is our passion, and we believe that the industry can provide rich and rewarding experiences. Our certifications include: CIOB, ISO 45001, ISO 9001, ISO 14001, ISO 50001, NHSS30, SSIP, Achilles Building Confidence, Safe contractor, Construction Line, FORS and Considerate Constructors. To ensure we continue to meet the needs of our customers and grow as a business, we continually look for new recruits to join our team. When you engage with McDermotts, you are not just joining a team, you become part of our family. Our culture is built around supporting each other and working together to achieve success. Commitments McDermotts is an equal opportunities employer, and we value diversity. All engagement is decided based on a qualifications, merit and business need. Applicants from outside the UK must have a suitable visa or the Right to Work in the UK to be considered for this job. Your shared personal information will be stored and shared by email or a printed copy with HR and hiring managers in relation to any open vacancy for which you wish to be considered. Job Types: Full-time, Permanent Benefits: Additional leave Company car Company events Company pension Employee discount Free parking On-site parking Transport links Ability to commute/relocate: Aston B6 5RS: reliably commute or plan to relocate before starting work (required) Application question(s): Are you • Working towards membership of a professional body (e.g. RICS, ICE, or CIOB)? Have you got a Strong commercial and analytical acumen with ability to analyse data? Experience: Estimating: 5 years (required) Construction: 5 years (required) Microsoft Office: 5 years (required) Conquest estimating packages : 3 years (preferred) Licence/Certification: Driving Licence (required) Work Location: In person
CAD-IT are currently looking for a highly motivated and experienced Project Manager to join our Technical Content team providing technical publications for a well-known automotive OEM. What you'll be doing: The successful candidate will join the technical content team responsible for leading and facilitating the scoping, design and delivery of various technical aftersales projects. You will report directly to the Head of Technical Content and be responsible for the following: Agree project objectives , benefits and plans for delivering these with your project stakeholders Define project tasks and manage resource requirements accordingly Lead on the creation, ownership and maintenance of project documentation, for example; exception reports, risks and issues logs, user stories for Agile based projects Develop and manage project schedules and progress updates Provide direction and support to project teams Liaise with all key stakeholders including relevant internal departments and global teams Manage quality assurance Continuously monitor risks and issues Manage exceptions and changes in programmes and projects Provide input to relevant review meetings and represent the company as required Any other ad hoc management responsibilities as they arise Your Skills and Experience: A proven and successful background in project delivery at a senior level, and a broad range of project management skills, eg PRINCE2, PMP, SCRUM Experience of working in an Automotive environment or Engineering environment Experience in sprint planning, backlog maintenance, facilitating daily stand-up calls, sprint reviews, capacity planning and sprint retrospectives Familiar with tools such as Jira and Confluence Experience of collaborating closely and building excellent working relationships with customers, partners, and on-site technical teams Pro-active and pragmatic with regards to problem-solving Why CAD-IT? We are a software sales and consulting company focusing primarily on industrial aftermarket, Service Lifecycle Management (SLM), Industrial IoT and Augmented Reality application in Service. We are global partners with Siemens providing Service Business Strategy consultancy and support, Industry 4.0 for Service, outsourced technical publications support and digital transformation to industries globally. We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you'll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit. We have an excellent Company Benefits package that focuses on employee reward and wellbeing: Private Medical Insurance 25 days annual leave + bank holidays Enhanced Maternity pay Companywide and team social events, plus more! Job Features Job Title Project Manager - Automotive Technical Aftersales Negotiable based on experience + Company Benefits
Feb 04, 2026
Full time
CAD-IT are currently looking for a highly motivated and experienced Project Manager to join our Technical Content team providing technical publications for a well-known automotive OEM. What you'll be doing: The successful candidate will join the technical content team responsible for leading and facilitating the scoping, design and delivery of various technical aftersales projects. You will report directly to the Head of Technical Content and be responsible for the following: Agree project objectives , benefits and plans for delivering these with your project stakeholders Define project tasks and manage resource requirements accordingly Lead on the creation, ownership and maintenance of project documentation, for example; exception reports, risks and issues logs, user stories for Agile based projects Develop and manage project schedules and progress updates Provide direction and support to project teams Liaise with all key stakeholders including relevant internal departments and global teams Manage quality assurance Continuously monitor risks and issues Manage exceptions and changes in programmes and projects Provide input to relevant review meetings and represent the company as required Any other ad hoc management responsibilities as they arise Your Skills and Experience: A proven and successful background in project delivery at a senior level, and a broad range of project management skills, eg PRINCE2, PMP, SCRUM Experience of working in an Automotive environment or Engineering environment Experience in sprint planning, backlog maintenance, facilitating daily stand-up calls, sprint reviews, capacity planning and sprint retrospectives Familiar with tools such as Jira and Confluence Experience of collaborating closely and building excellent working relationships with customers, partners, and on-site technical teams Pro-active and pragmatic with regards to problem-solving Why CAD-IT? We are a software sales and consulting company focusing primarily on industrial aftermarket, Service Lifecycle Management (SLM), Industrial IoT and Augmented Reality application in Service. We are global partners with Siemens providing Service Business Strategy consultancy and support, Industry 4.0 for Service, outsourced technical publications support and digital transformation to industries globally. We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you'll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit. We have an excellent Company Benefits package that focuses on employee reward and wellbeing: Private Medical Insurance 25 days annual leave + bank holidays Enhanced Maternity pay Companywide and team social events, plus more! Job Features Job Title Project Manager - Automotive Technical Aftersales Negotiable based on experience + Company Benefits
Job Title: Customer Success Manager Department: Customer Experience Basis: Full-time, permanent Location: Canary Wharf, London - WeWork Reporting to: Customer Experience Lead About Onetrace - Great products start with great people. Our relentless focus on user experience has been the cornerstone of our growth, helping us become the market-leading software for fire protection subcontractors across the UK. We've grown by staying obsessed with building software that actually works for the subcontractors on the ground; fast, intuitive, and simple to use. We're growing rapidly - recognised as one of the fastest-growing companies in the UK, and the fastest-growing construction company in London. We're bootstrapped, profitable, and driven by a clear mission: to become a leading ConTech player - taking Onetrace into new trades and new markets globally. Come be part of a team that's smart, ambitious, and comfortable in the chaos of growth - where your ideas matter, and your work shapes what comes next. Want to learn more about our journey? Check out our LinkedIn page. Our approach At Onetrace, customer experience sits at the heart of how we grow. We believe providing thoughtful, reliable service to our customers is just as important as building a great product, and we take real pride in the relationships we build along the way. We're a growing team at an exciting stage of scale, expanding into new trades and working towards our ambition of transforming the construction industry one trade at a time. As we grow, our customers remain our north star, and every decision we make is grounded in helping them succeed. Customer Experience at Onetrace is a collaborative effort built across four key pillars: Implementation, Onboarding & Training, Product Support and Customer Success. These teams work closely together, and with our customers, to ensure every touchpoint is seamless, supportive, and genuinely valuable. If you're motivated by impact, collaboration, and putting customers first, this role will be right for you. About the role We're looking for a customer-obsessed Customer Success Manager to join Onetrace, a fast-growing SaaS company transforming how the construction industry works. In this role, you'll be a trusted partner to our customers, helping them unlock the full value of Onetrace to streamline operations, boost efficiency, and drive real growth. You'll build strong, lasting relationships, guide customers through our platform, and ensure every interaction delivers impact. You'll own customer adoption, uncover opportunities for deeper engagement, and provide actionable insights that influence our product roadmap and service delivery. With your proactive problem-solving, clear communication, and passion for customer success, you'll help our customers achieve tangible results - and play a central role in shaping how Onetrace scales. What you'll do Build trusted relationships post-implementation, guiding customers to maximise Onetrace usage and ensuring long-term satisfaction and success Drive product adoption and ROI by aligning features with customers' workflows, goals, and operational challenges Identify and grow opportunities within accounts, including expanding usage across departments or trades, optimising seat utilisation, and supporting upsell/cross-sell to annual plans Monitor account health using usage data and engagement signals, proactively addressing risks to keep customers on track to meet their goals Advocate for customers by providing structured feedback to Product and Engineering, influencing roadmap decisions and service improvements Collaborate across CX, Sales, Marketing, and RevOps to deliver a seamless, coordinated customer experience Resolve or elevate issues efficiently, delivering a consistently high standard of service, with occasional on-site customer visits Who you are Mid to senior-level experience in Customer Success or Account Management within a SaaS environment, ideally supporting mid-market or enterprise customers Comfortable operating in a startup or scale-up environment, with the agility to adapt quickly as priorities evolve Strong customer-facing skills, with the ability to understand diverse customer needs and deliver tailored guidance and support Proven experience leading commercial conversations, including upsell and cross-sell, in a way that adds genuine customer value Excellent communication and relationship-building skills, with the ability to engage stakeholders at all levels Highly organised and collaborative, with strong attention to detail and the ability to manage multiple customers and initiatives at once Confident using CRM and Customer Success tools such as Planhat and Intercom, with a growth mindset and willingness to learn new tools and ways of working Experienced in using tools for remote communication and collaboration, with flexibility to occasionally work outside standard hours when needed What we offer 25 days PTO, plus bank holidays Enhanced parental leave Private medical insurance with Bupa NEST pension scheme Employee assistance programme Remote work abroad opportunitiesApple MacBook and tech accessories Onetrace merch, regular team socials and annual company off-sites Diversity Onetrace is committed to diversity in the workplace and is proud to be an equal opportunity employer. If you require a reasonable adjustment, please contact us. All information will be kept confidential and will only be used for applying a reasonable adjustment. Hybrid guidelines We operate a hybrid working model, with a minimum expectation of 2 days per week in the office. This is a core part of how the role works and isn't something we're flexible on. Whilst we're open to conversations about flexibility and individual circumstances, we also want to be realistic about sustainability. Regular long commutes are unlikely to be workable long term, so this will be taken into consideration during the application process. Please note that our office is a dog-friendly environment. Candidates should be aware that dogs are present in the workplace, which may include shared spaces. If you have allergies or concerns, please let us know in advance.
Feb 04, 2026
Full time
Job Title: Customer Success Manager Department: Customer Experience Basis: Full-time, permanent Location: Canary Wharf, London - WeWork Reporting to: Customer Experience Lead About Onetrace - Great products start with great people. Our relentless focus on user experience has been the cornerstone of our growth, helping us become the market-leading software for fire protection subcontractors across the UK. We've grown by staying obsessed with building software that actually works for the subcontractors on the ground; fast, intuitive, and simple to use. We're growing rapidly - recognised as one of the fastest-growing companies in the UK, and the fastest-growing construction company in London. We're bootstrapped, profitable, and driven by a clear mission: to become a leading ConTech player - taking Onetrace into new trades and new markets globally. Come be part of a team that's smart, ambitious, and comfortable in the chaos of growth - where your ideas matter, and your work shapes what comes next. Want to learn more about our journey? Check out our LinkedIn page. Our approach At Onetrace, customer experience sits at the heart of how we grow. We believe providing thoughtful, reliable service to our customers is just as important as building a great product, and we take real pride in the relationships we build along the way. We're a growing team at an exciting stage of scale, expanding into new trades and working towards our ambition of transforming the construction industry one trade at a time. As we grow, our customers remain our north star, and every decision we make is grounded in helping them succeed. Customer Experience at Onetrace is a collaborative effort built across four key pillars: Implementation, Onboarding & Training, Product Support and Customer Success. These teams work closely together, and with our customers, to ensure every touchpoint is seamless, supportive, and genuinely valuable. If you're motivated by impact, collaboration, and putting customers first, this role will be right for you. About the role We're looking for a customer-obsessed Customer Success Manager to join Onetrace, a fast-growing SaaS company transforming how the construction industry works. In this role, you'll be a trusted partner to our customers, helping them unlock the full value of Onetrace to streamline operations, boost efficiency, and drive real growth. You'll build strong, lasting relationships, guide customers through our platform, and ensure every interaction delivers impact. You'll own customer adoption, uncover opportunities for deeper engagement, and provide actionable insights that influence our product roadmap and service delivery. With your proactive problem-solving, clear communication, and passion for customer success, you'll help our customers achieve tangible results - and play a central role in shaping how Onetrace scales. What you'll do Build trusted relationships post-implementation, guiding customers to maximise Onetrace usage and ensuring long-term satisfaction and success Drive product adoption and ROI by aligning features with customers' workflows, goals, and operational challenges Identify and grow opportunities within accounts, including expanding usage across departments or trades, optimising seat utilisation, and supporting upsell/cross-sell to annual plans Monitor account health using usage data and engagement signals, proactively addressing risks to keep customers on track to meet their goals Advocate for customers by providing structured feedback to Product and Engineering, influencing roadmap decisions and service improvements Collaborate across CX, Sales, Marketing, and RevOps to deliver a seamless, coordinated customer experience Resolve or elevate issues efficiently, delivering a consistently high standard of service, with occasional on-site customer visits Who you are Mid to senior-level experience in Customer Success or Account Management within a SaaS environment, ideally supporting mid-market or enterprise customers Comfortable operating in a startup or scale-up environment, with the agility to adapt quickly as priorities evolve Strong customer-facing skills, with the ability to understand diverse customer needs and deliver tailored guidance and support Proven experience leading commercial conversations, including upsell and cross-sell, in a way that adds genuine customer value Excellent communication and relationship-building skills, with the ability to engage stakeholders at all levels Highly organised and collaborative, with strong attention to detail and the ability to manage multiple customers and initiatives at once Confident using CRM and Customer Success tools such as Planhat and Intercom, with a growth mindset and willingness to learn new tools and ways of working Experienced in using tools for remote communication and collaboration, with flexibility to occasionally work outside standard hours when needed What we offer 25 days PTO, plus bank holidays Enhanced parental leave Private medical insurance with Bupa NEST pension scheme Employee assistance programme Remote work abroad opportunitiesApple MacBook and tech accessories Onetrace merch, regular team socials and annual company off-sites Diversity Onetrace is committed to diversity in the workplace and is proud to be an equal opportunity employer. If you require a reasonable adjustment, please contact us. All information will be kept confidential and will only be used for applying a reasonable adjustment. Hybrid guidelines We operate a hybrid working model, with a minimum expectation of 2 days per week in the office. This is a core part of how the role works and isn't something we're flexible on. Whilst we're open to conversations about flexibility and individual circumstances, we also want to be realistic about sustainability. Regular long commutes are unlikely to be workable long term, so this will be taken into consideration during the application process. Please note that our office is a dog-friendly environment. Candidates should be aware that dogs are present in the workplace, which may include shared spaces. If you have allergies or concerns, please let us know in advance.
ABOUT NEARA Imagine preventing wildfires before they start, or ensuring power grids stay resilient during extreme weather. That's the real-world impact we create every day at Neara. We build 3D physics-enabled digital twins of critical infrastructure networks that help utilities and infrastructure companies run scenarios, assess risks, and make smarter decisions that affect millions of lives. We're not just another tech company - we're one of TIME's 100 Most Influential Companies 2024. We're making tangible differences in communities worldwide. And we're backed by some of the world's leading venture capital investors. Our team is passionate, brilliant, and genuinely excited about solving problems that matter. We've built something special here: a culture where everyone owns our mission, innovation thrives, and great work gets recognised. And now we're ready for our next chapter of growth. As a Customer Success Manager you will join our Deployment team, which is passionate about helping our clients to efficiently use and gain the most relevant results out of the Neara platform. Your role will involve collaborating closely with the entire deployment team as well as interacting with our Australia, UK and US teams (product, sales, deployment and development teams). We are very transparent, and the communication lines are open regardless of role or level, allowing us to get things done quickly, keeping in mind quality standards at all times. You will be heavily involved in key projects that will drive actionable insights for our clients and work closely with the Deployment Manager to ensure project quality and timely delivery. Our training is fast-paced, designed to bring you up to speed on our software along with our related processes. This position will require a large amount of self-directed learning on behalf of the candidate to be proficient in their understanding of the industry, our products, and the value it offers. Some of the things you will contribute to: Project set-up and data ingestion Configuration or customisation required by the project scope Building the model and the respective deliverables required to complete the project Coordinate activity with the project team to meet deadlines and quality standards Testing and providing final QA/QC of project deliverables before a client is ready to go live Collaborate with the Customer Success Manager to ensure Neara's system is implemented according to project specifications Reporting on project status to the project stakeholders Providing feedback and recommendations for improvements or resolving issues within Neara's internal systems Maintaining open and professional communications with all Neara's colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency. Join customer meetings to demonstrate the implementation of the project You will need to have: Fluent verbal and written communication skills in English Background in Mathematics, Computer Science, Geography, or a related field Ability to break down problems systematically and develop practical solutions. Experience with data filtering, matching, and joining (e.g., using ETL processes) Patient and detail-oriented approach to routine tasks Some attributes we highly regard: Self-motivated problem solver who can quickly get to the core of complex challenges. Coding skills or a demonstrable interest in development are highly regarded Experience with technical project delivery Experience with quality assurance processes Willingness to travel internationally (Australia, UK, US and India) Strong project management and stakeholder communication skills Interested in working with 3D data, which is essential for our advanced spatial functions Eager to learn concepts from Mathematics, Statistics, Computer Science, Electrical Engineering, Physics, Geographical Information Systems, or similar fields to creatively tackle daily problems. Some of the benefits we have on offer: Significant opportunity for career development and acceleration Have a voice in a cooperative, team-driven environment Flexible hours and working arrangements Competitive salary 20 holiday days + 1 day birthday leave We have offices in Vilnius, Lithuania and London, UK. We also provide the option of working remotely. Office snacks To apply, please use the online application link below. Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply. We will endeavour to give you an update on your application within 7-10 working days. Please note that you will require current and unrestricted working rights to be considered for the role. Unfortunately, we are not in a position to offer visa sponsorship at this time. No agencies or third-party service providers, please. Questions? Email .
Feb 04, 2026
Full time
ABOUT NEARA Imagine preventing wildfires before they start, or ensuring power grids stay resilient during extreme weather. That's the real-world impact we create every day at Neara. We build 3D physics-enabled digital twins of critical infrastructure networks that help utilities and infrastructure companies run scenarios, assess risks, and make smarter decisions that affect millions of lives. We're not just another tech company - we're one of TIME's 100 Most Influential Companies 2024. We're making tangible differences in communities worldwide. And we're backed by some of the world's leading venture capital investors. Our team is passionate, brilliant, and genuinely excited about solving problems that matter. We've built something special here: a culture where everyone owns our mission, innovation thrives, and great work gets recognised. And now we're ready for our next chapter of growth. As a Customer Success Manager you will join our Deployment team, which is passionate about helping our clients to efficiently use and gain the most relevant results out of the Neara platform. Your role will involve collaborating closely with the entire deployment team as well as interacting with our Australia, UK and US teams (product, sales, deployment and development teams). We are very transparent, and the communication lines are open regardless of role or level, allowing us to get things done quickly, keeping in mind quality standards at all times. You will be heavily involved in key projects that will drive actionable insights for our clients and work closely with the Deployment Manager to ensure project quality and timely delivery. Our training is fast-paced, designed to bring you up to speed on our software along with our related processes. This position will require a large amount of self-directed learning on behalf of the candidate to be proficient in their understanding of the industry, our products, and the value it offers. Some of the things you will contribute to: Project set-up and data ingestion Configuration or customisation required by the project scope Building the model and the respective deliverables required to complete the project Coordinate activity with the project team to meet deadlines and quality standards Testing and providing final QA/QC of project deliverables before a client is ready to go live Collaborate with the Customer Success Manager to ensure Neara's system is implemented according to project specifications Reporting on project status to the project stakeholders Providing feedback and recommendations for improvements or resolving issues within Neara's internal systems Maintaining open and professional communications with all Neara's colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency. Join customer meetings to demonstrate the implementation of the project You will need to have: Fluent verbal and written communication skills in English Background in Mathematics, Computer Science, Geography, or a related field Ability to break down problems systematically and develop practical solutions. Experience with data filtering, matching, and joining (e.g., using ETL processes) Patient and detail-oriented approach to routine tasks Some attributes we highly regard: Self-motivated problem solver who can quickly get to the core of complex challenges. Coding skills or a demonstrable interest in development are highly regarded Experience with technical project delivery Experience with quality assurance processes Willingness to travel internationally (Australia, UK, US and India) Strong project management and stakeholder communication skills Interested in working with 3D data, which is essential for our advanced spatial functions Eager to learn concepts from Mathematics, Statistics, Computer Science, Electrical Engineering, Physics, Geographical Information Systems, or similar fields to creatively tackle daily problems. Some of the benefits we have on offer: Significant opportunity for career development and acceleration Have a voice in a cooperative, team-driven environment Flexible hours and working arrangements Competitive salary 20 holiday days + 1 day birthday leave We have offices in Vilnius, Lithuania and London, UK. We also provide the option of working remotely. Office snacks To apply, please use the online application link below. Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply. We will endeavour to give you an update on your application within 7-10 working days. Please note that you will require current and unrestricted working rights to be considered for the role. Unfortunately, we are not in a position to offer visa sponsorship at this time. No agencies or third-party service providers, please. Questions? Email .
Customer Success Manager at Birdeye in United Kingdom - Apply now! Sales Full-time Description Why BirdEye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye's AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal - it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who's who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Birdeye is seeking a passionate and dynamic Mid-Market Account Executive who is excited to explore new markets and make a significant impact. If you are driven by a love for sales, have a strong track record, and thrive in a competitive environment, this opportunity is for you. With a market opportunity exceeding $10 billion in the US alone and even larger globally, our solutions offer benefits to every business. We're looking for motivated individuals who are eager to help us grow, achieve our goals, and enjoy the journey along the way. What You'll Be Doing Birdeye is looking for experienced Customer Success Managers to manage and grow our enterprise and mid-market client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and online reputation needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each - this includes account onboarding, training, management, retention and renewal. You possess high positive energy and love to work with customers and make them successful. You are an expert in social media and possess strong verbal and written communication skills. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer's overall experience with Birdeye. We'll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs - and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye! Requirements Bachelor's degree in technology, engineering, science, mathematics, business or equivalent experience 3+ years experience in professional services or B2B account management, preferably in SaaS Proven ability in organization, project management, time management, and communication skills Knowledge of CX/SEM/SEO/advertising/social media Technical experience or aptitude in working with SaaS platform configuration and troubleshooting Experience with online subscription / SaaS products is a must Energetic extroverted personality-you love working with customers and are customer obsessed Enthusiasm for troubleshooting issues; excited to learn and use new products/features Ability to quickly grasp and succinctly explain technological and business concepts Proven track record in managing enterprise customer relationships and delivering results Ability to stay calm and manage clients even under adverse conditions Strong communication skills and technical aptitude Diligence and organization in follow-up processes - document all calls/customer interactions in CRM Nice to have Experience in Customer Experience / Reputation Management, Social Media Campaigns Up-sell and value-selling experience Why You'll Join Us At Birdeye, we seek to innovate and to be the product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done. Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times. Benefits 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO) Flexible PTO 401(k) with company match Flexible work from home options available Maternity & Paternity Leave Employee Resource Groups - network with like-minded "Birds" Abundant opportunities that come with a dynamic and fast-growing organization! Apply Apply Related Job Openings Account Executive United Kingdom
Feb 04, 2026
Full time
Customer Success Manager at Birdeye in United Kingdom - Apply now! Sales Full-time Description Why BirdEye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye's AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal - it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who's who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Birdeye is seeking a passionate and dynamic Mid-Market Account Executive who is excited to explore new markets and make a significant impact. If you are driven by a love for sales, have a strong track record, and thrive in a competitive environment, this opportunity is for you. With a market opportunity exceeding $10 billion in the US alone and even larger globally, our solutions offer benefits to every business. We're looking for motivated individuals who are eager to help us grow, achieve our goals, and enjoy the journey along the way. What You'll Be Doing Birdeye is looking for experienced Customer Success Managers to manage and grow our enterprise and mid-market client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and online reputation needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each - this includes account onboarding, training, management, retention and renewal. You possess high positive energy and love to work with customers and make them successful. You are an expert in social media and possess strong verbal and written communication skills. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer's overall experience with Birdeye. We'll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs - and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye! Requirements Bachelor's degree in technology, engineering, science, mathematics, business or equivalent experience 3+ years experience in professional services or B2B account management, preferably in SaaS Proven ability in organization, project management, time management, and communication skills Knowledge of CX/SEM/SEO/advertising/social media Technical experience or aptitude in working with SaaS platform configuration and troubleshooting Experience with online subscription / SaaS products is a must Energetic extroverted personality-you love working with customers and are customer obsessed Enthusiasm for troubleshooting issues; excited to learn and use new products/features Ability to quickly grasp and succinctly explain technological and business concepts Proven track record in managing enterprise customer relationships and delivering results Ability to stay calm and manage clients even under adverse conditions Strong communication skills and technical aptitude Diligence and organization in follow-up processes - document all calls/customer interactions in CRM Nice to have Experience in Customer Experience / Reputation Management, Social Media Campaigns Up-sell and value-selling experience Why You'll Join Us At Birdeye, we seek to innovate and to be the product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done. Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times. Benefits 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO) Flexible PTO 401(k) with company match Flexible work from home options available Maternity & Paternity Leave Employee Resource Groups - network with like-minded "Birds" Abundant opportunities that come with a dynamic and fast-growing organization! Apply Apply Related Job Openings Account Executive United Kingdom
Scaling, recently invested into technology company is seeking an experienced Software Development Manager / Head of Software Engineering, to be the senior technical authority driving the strategic evolution of the development environment towards a scalable, software-first SaaS platform. With sustained, 20% year-on-year growth, you'll relish working in a fast-paced development environment where you click apply for full job details
Feb 04, 2026
Full time
Scaling, recently invested into technology company is seeking an experienced Software Development Manager / Head of Software Engineering, to be the senior technical authority driving the strategic evolution of the development environment towards a scalable, software-first SaaS platform. With sustained, 20% year-on-year growth, you'll relish working in a fast-paced development environment where you click apply for full job details
Machine Learning Engineering Manager Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. At Deliveroo, machine learning plays a critical role in how we run a fast, reliable and efficient delivery network at scale. We're looking for a Machine Learning Engineering Manager to lead machine learning teams focused on Delivery, spanning handover logistics and consumer signals. This role sits at the intersection of logistics, optimisation and real-time decision making, with direct impact on food quality, delivery speed and customer trust. What You'll Be Doing You'll lead cross-functional teams of Machine Learning Engineers and Data Scientists, owning the algorithmic systems that power key delivery experiences. In this role, you will: Lead and develop teams working on handover logistics and consumer signals, supporting growth across a mix of MLE and DS roles Build and scale models that optimise rider dispatch based on food preparation times, ensuring orders arrive hot and fresh Own machine learning systems that communicate network status to consumers, including delivery time estimates and restaurant availability Take responsibility for core delivery performance metrics, such as surge requirements, marketplace balance and restaurant ranking adjustments Translate complex, real-world delivery problems into production machine learning and optimisation systems Partner closely with Product Managers, Software Engineers and Operations teams from problem framing through to deployment and iteration Balance experimentation, system reliability and long-term technical quality in a fast moving, high impact environment You'll manage around 9 individual contributors across two closely related problem spaces, remaining close to the technical work while operating as a people and delivery leader. What You'll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Experience line managing Machine Learning Engineers and Data Scientists, and supporting their technical and career development Hands on experience building and deploying machine learning or optimisation systems into production Strong background in logistics, optimisation, supply chain or network-based problem spaces Experience working in cross-functional product teams with engineers, product managers and operational stakeholders Comfort operating in fast changing environments with noisy data, real trade-offs and tight feedback loops A pragmatic, impact focused mindset, prioritising outcomes over theoretical perfection A classic machine learning background, with focus on logistics or consumer facing systems Why Join Us? At Deliveroo, you'll work on machine learning systems that operate in real time, at global scale, and directly shape how millions of orders move through our network every day. Working here, you can expect: Ownership of business critical machine learning systems with clear, measurable impact A strong and supportive data science and machine learning community Opportunities to grow as a technical leader and people manager A strong focus on wellbeing and belonging, with benefits that vary by country Diversity, Equity and Inclusion At Deliveroo, we believe great workplaces reflect the world around us. We welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion or belief. If you require adjustments at any stage of the application process, please let us know. We're committed to ensuring everyone has an equitable opportunity to succeed. Ready to lead machine learning systems that keep Deliveroo moving? Apply today. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Feb 04, 2026
Full time
Machine Learning Engineering Manager Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. At Deliveroo, machine learning plays a critical role in how we run a fast, reliable and efficient delivery network at scale. We're looking for a Machine Learning Engineering Manager to lead machine learning teams focused on Delivery, spanning handover logistics and consumer signals. This role sits at the intersection of logistics, optimisation and real-time decision making, with direct impact on food quality, delivery speed and customer trust. What You'll Be Doing You'll lead cross-functional teams of Machine Learning Engineers and Data Scientists, owning the algorithmic systems that power key delivery experiences. In this role, you will: Lead and develop teams working on handover logistics and consumer signals, supporting growth across a mix of MLE and DS roles Build and scale models that optimise rider dispatch based on food preparation times, ensuring orders arrive hot and fresh Own machine learning systems that communicate network status to consumers, including delivery time estimates and restaurant availability Take responsibility for core delivery performance metrics, such as surge requirements, marketplace balance and restaurant ranking adjustments Translate complex, real-world delivery problems into production machine learning and optimisation systems Partner closely with Product Managers, Software Engineers and Operations teams from problem framing through to deployment and iteration Balance experimentation, system reliability and long-term technical quality in a fast moving, high impact environment You'll manage around 9 individual contributors across two closely related problem spaces, remaining close to the technical work while operating as a people and delivery leader. What You'll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Experience line managing Machine Learning Engineers and Data Scientists, and supporting their technical and career development Hands on experience building and deploying machine learning or optimisation systems into production Strong background in logistics, optimisation, supply chain or network-based problem spaces Experience working in cross-functional product teams with engineers, product managers and operational stakeholders Comfort operating in fast changing environments with noisy data, real trade-offs and tight feedback loops A pragmatic, impact focused mindset, prioritising outcomes over theoretical perfection A classic machine learning background, with focus on logistics or consumer facing systems Why Join Us? At Deliveroo, you'll work on machine learning systems that operate in real time, at global scale, and directly shape how millions of orders move through our network every day. Working here, you can expect: Ownership of business critical machine learning systems with clear, measurable impact A strong and supportive data science and machine learning community Opportunities to grow as a technical leader and people manager A strong focus on wellbeing and belonging, with benefits that vary by country Diversity, Equity and Inclusion At Deliveroo, we believe great workplaces reflect the world around us. We welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion or belief. If you require adjustments at any stage of the application process, please let us know. We're committed to ensuring everyone has an equitable opportunity to succeed. Ready to lead machine learning systems that keep Deliveroo moving? Apply today. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Customer Success Manager (German Speaking) Staines, United Kingdom We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Customer Success Manager, you'll be the primary post-sales advocate for our customers, ensuring they maximize the value of their Pure Storage Evergreen One experience. You will build and nurture trusted, long-term relationships by deeply understanding their business and technical needs, acting as a strategic partner, and serving as their main point of contact for all things Pure. You'll orchestrate a seamless customer journey, from onboarding to renewals, by collaborating with internal teams to deliver a world class experience. WHAT YOU'LL DO Serve as the trusted advisor for assigned Evergreen One / Evergreen Flex / Cloud Block Store customers, by establishing yourself as the subject matter expert on their Pure Storage Evergreen One / Flex / CBS journey. Own and drive the post-sales service delivery relationship, leading strategic business reviews and managing the customer lifecycle to ensure high customer satisfaction, retention, and growth. Act as the customer's primary advocate, bridging communication and effort between customers and various internal teams, including Engineering, Product Management, Support, Sales, and Executive Leadership. Define key metrics for success and establish processes, systems, and tools to deliver customer growth for some of our largest and most strategic accounts. Up to 25% travel to visit customers as needed. WHAT YOU BRING Business proficiency in English and German language (written and spoken). Demonstrated experience in a customer facing, relationship management role, such as a Technical Account Manager, Customer Success Manager, Professional Services, or Sales Engineering. A deep understanding of enterprise data centre environments and the ability to manage technical relationships within a leading IT infrastructure or software vendor. The ability to act as a trusted advisor, communicating technical issues and business impact clearly and effectively to both technical and non technical audiences, including executives. Strong project management skills with the ability to manage multiple projects, prioritize tasks, and execute detailed action plans with stakeholders and customers. A willingness to work from the Staines office in compliance with Pure's policies, unless on approved leave. WHAT YOU CAN EXPECT FROM US: Pure Innovation: We celebrate those who think critically, take on challenges and aspire to be trailblazers. Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Large Workplaces in the Bay Area , Fortune's Best Workplaces for Millennials and certified as a Great Place to Work ! Pure Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA if you're invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. JOIN US AND BRING YOUR BEST. BRING YOUR BOLD. BRING YOUR FLASH.
Feb 04, 2026
Full time
Customer Success Manager (German Speaking) Staines, United Kingdom We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Customer Success Manager, you'll be the primary post-sales advocate for our customers, ensuring they maximize the value of their Pure Storage Evergreen One experience. You will build and nurture trusted, long-term relationships by deeply understanding their business and technical needs, acting as a strategic partner, and serving as their main point of contact for all things Pure. You'll orchestrate a seamless customer journey, from onboarding to renewals, by collaborating with internal teams to deliver a world class experience. WHAT YOU'LL DO Serve as the trusted advisor for assigned Evergreen One / Evergreen Flex / Cloud Block Store customers, by establishing yourself as the subject matter expert on their Pure Storage Evergreen One / Flex / CBS journey. Own and drive the post-sales service delivery relationship, leading strategic business reviews and managing the customer lifecycle to ensure high customer satisfaction, retention, and growth. Act as the customer's primary advocate, bridging communication and effort between customers and various internal teams, including Engineering, Product Management, Support, Sales, and Executive Leadership. Define key metrics for success and establish processes, systems, and tools to deliver customer growth for some of our largest and most strategic accounts. Up to 25% travel to visit customers as needed. WHAT YOU BRING Business proficiency in English and German language (written and spoken). Demonstrated experience in a customer facing, relationship management role, such as a Technical Account Manager, Customer Success Manager, Professional Services, or Sales Engineering. A deep understanding of enterprise data centre environments and the ability to manage technical relationships within a leading IT infrastructure or software vendor. The ability to act as a trusted advisor, communicating technical issues and business impact clearly and effectively to both technical and non technical audiences, including executives. Strong project management skills with the ability to manage multiple projects, prioritize tasks, and execute detailed action plans with stakeholders and customers. A willingness to work from the Staines office in compliance with Pure's policies, unless on approved leave. WHAT YOU CAN EXPECT FROM US: Pure Innovation: We celebrate those who think critically, take on challenges and aspire to be trailblazers. Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Large Workplaces in the Bay Area , Fortune's Best Workplaces for Millennials and certified as a Great Place to Work ! Pure Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA if you're invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. JOIN US AND BRING YOUR BEST. BRING YOUR BOLD. BRING YOUR FLASH.
Ernst & Young Advisory Services Sdn Bhd
Manchester, Lancashire
Senior Manager, Cyber Security, Identity , TC UKI Location: London Other locations: Primary Location Only Date: 13 Jan 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Cyber security and its related challenges are a rapidly growing field.As such, the opportunities for careers in cyber security are also growing. Securing an organisation against cyber threats is a business priority to enable growth and successful digital transformation and we are at the heart of many of these conversations and projects. EY is rapidly expanding its cyber security consulting practice to further support these exiting opportunities At EY, we have large scale plans to expand our alreadymarket leading Cyber Security practice and anticipate continued growth throughout the next five years. We need excellent people to join us and be part of our exciting growth strategy. At EY,you'll have the chance to build a meaningful and fulfilling career, with global scale, support, inclusive culture and technology, to become the best version of you. The team you join - EY's UK & Ireland Cyber Practice - is part of a global cyber team of 5,000+ professionals focused on developing and delivering cutting edge security transformation programmes, cyber threat management, identity and access management, security architecture, data protection and privacy, and resilience services. We are part of a wider advisory organisation that collectively comprises a $4B, and growing, global consulting practice with 18,000 professionals. Join us and build an exceptional experience for yourself, and a better working world for all. Location - London, Manchester or Scotland The opportunity EY is seeking experienced team members who can review, design and deliver Cyber Identity and Access Management (IAM) services. You will take a key position in delivering EY's cyber security and IAM capabilities. You will also take a supporting role in building out EY's IAM cyber services, working with alliance partners and advising clients on current market trends. The role will see you providing specialist advice as part of large multi-discipline EY engagement teams working on the likes of cyber transformation and migration, leading specific security engagements advising on the adoption of secure architecture blueprints, secure software engineering practices, or optimising cyber defence operations. You will work with colleagues in the UK and globally to develop new and innovative IAM security solutions and specific industry propositions that solve client problems/issues and integrate with their overall IT delivery and support strategy. You will also have opportunities to work across multiple aspects of Cyber, Technology and business solutions. Responsibilities, Qualifications, Certifications - External Your key responsibilities Your responsibilities will include but are not limited to: Managing a portfolio of IAM engagements with our clients, responsible for day to day running of the engagements including meeting quality, time and budget targets Working with prospective clients to agree, scope and plan the delivery phase of engagements Contributing to developing the market for IAM across all sectors, identifying sales opportunities and working with senior practice and market leaders in the creation of proposals and marketing material Developing team members by sharing knowledge, mentoring and coaching them and leading by example Creating thought leadership and market materials for selling and promoting EY Cyber and IAM Security offering Skills and attributes for success Be professional, quicklyestablishing personal credibility and demonstrating expertise Be a good communicator with the ability to contribute assuredly to IAM business and technical security discussions with peers Be a team player who is not only looking to enhance their own career but recognising the value of teamwork, facilitating and encouraging collaboration amongst team members, and is capable of motivating teams to maximise performance Take a practical approach to solving issues and gaining client agreement Be able to analyse complex problems and to deliver insightful, practical and sustainable solutions. Be confident and effective in recognising and managing potential issues during client assignments Structure and manage projects which meet client expectations and mitigate any risks or issues To qualify for theroleyou must have: Exposure across one or more of the following: Identity Governance, Access Management, Privileged Access Management, Consumer Identity, OT IAM Worked with one or more of the following IAM technologies: Saviynt, Clear Skye, SailPoint, CyberArk, Entra, OneIdentity, BeyondTrust, Okta, Ping, ForgeRock Project management experience on IAM solution deployments (waterfall and/or agile) IAM controls governance frameworks over processes, controls, organisation and infrastructure Ideally,you'll also have IAM business analysis experience IAM assessment, strategy and roadmap development experience Design experience for IAM solutions on client transformations Key sector experience in one or more of the following: Government & Public sector / Energy & Utilities / Retail and Consumer products / Life sciences / Telecoms, Media and Technology / Transport Experience managing and coaching others in the development and delivery of complex client solutions and/or proposition development What we look for Core consulting skills: Advanced data and evidence management, client management on remediation programmes, driving innovation and continuous improvement Technical skills: Strong technical insight, practical knowledge and specialist capability Market/Sector knowledge: Demonstrable market/sector expertise in your field Versatility: Proven ability to adapt and learn in an innovative environment Please note The successful candidate must undergo and pass checks in line with SC (Security Check) clearance standards after joining EY. These checks may include, but are not limited to, verification of identity, right to work in the UK, employment history, proof of address may be required and unspent criminal convictions. Candidates must be a UK national or have been a resident in the UK for a minimum of five years and ensure that they have not spent more than six months outside the UK. What we offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning:You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you:We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture:You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. TCCyberUKI2026 Cyber2026 EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Feb 04, 2026
Full time
Senior Manager, Cyber Security, Identity , TC UKI Location: London Other locations: Primary Location Only Date: 13 Jan 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Cyber security and its related challenges are a rapidly growing field.As such, the opportunities for careers in cyber security are also growing. Securing an organisation against cyber threats is a business priority to enable growth and successful digital transformation and we are at the heart of many of these conversations and projects. EY is rapidly expanding its cyber security consulting practice to further support these exiting opportunities At EY, we have large scale plans to expand our alreadymarket leading Cyber Security practice and anticipate continued growth throughout the next five years. We need excellent people to join us and be part of our exciting growth strategy. At EY,you'll have the chance to build a meaningful and fulfilling career, with global scale, support, inclusive culture and technology, to become the best version of you. The team you join - EY's UK & Ireland Cyber Practice - is part of a global cyber team of 5,000+ professionals focused on developing and delivering cutting edge security transformation programmes, cyber threat management, identity and access management, security architecture, data protection and privacy, and resilience services. We are part of a wider advisory organisation that collectively comprises a $4B, and growing, global consulting practice with 18,000 professionals. Join us and build an exceptional experience for yourself, and a better working world for all. Location - London, Manchester or Scotland The opportunity EY is seeking experienced team members who can review, design and deliver Cyber Identity and Access Management (IAM) services. You will take a key position in delivering EY's cyber security and IAM capabilities. You will also take a supporting role in building out EY's IAM cyber services, working with alliance partners and advising clients on current market trends. The role will see you providing specialist advice as part of large multi-discipline EY engagement teams working on the likes of cyber transformation and migration, leading specific security engagements advising on the adoption of secure architecture blueprints, secure software engineering practices, or optimising cyber defence operations. You will work with colleagues in the UK and globally to develop new and innovative IAM security solutions and specific industry propositions that solve client problems/issues and integrate with their overall IT delivery and support strategy. You will also have opportunities to work across multiple aspects of Cyber, Technology and business solutions. Responsibilities, Qualifications, Certifications - External Your key responsibilities Your responsibilities will include but are not limited to: Managing a portfolio of IAM engagements with our clients, responsible for day to day running of the engagements including meeting quality, time and budget targets Working with prospective clients to agree, scope and plan the delivery phase of engagements Contributing to developing the market for IAM across all sectors, identifying sales opportunities and working with senior practice and market leaders in the creation of proposals and marketing material Developing team members by sharing knowledge, mentoring and coaching them and leading by example Creating thought leadership and market materials for selling and promoting EY Cyber and IAM Security offering Skills and attributes for success Be professional, quicklyestablishing personal credibility and demonstrating expertise Be a good communicator with the ability to contribute assuredly to IAM business and technical security discussions with peers Be a team player who is not only looking to enhance their own career but recognising the value of teamwork, facilitating and encouraging collaboration amongst team members, and is capable of motivating teams to maximise performance Take a practical approach to solving issues and gaining client agreement Be able to analyse complex problems and to deliver insightful, practical and sustainable solutions. Be confident and effective in recognising and managing potential issues during client assignments Structure and manage projects which meet client expectations and mitigate any risks or issues To qualify for theroleyou must have: Exposure across one or more of the following: Identity Governance, Access Management, Privileged Access Management, Consumer Identity, OT IAM Worked with one or more of the following IAM technologies: Saviynt, Clear Skye, SailPoint, CyberArk, Entra, OneIdentity, BeyondTrust, Okta, Ping, ForgeRock Project management experience on IAM solution deployments (waterfall and/or agile) IAM controls governance frameworks over processes, controls, organisation and infrastructure Ideally,you'll also have IAM business analysis experience IAM assessment, strategy and roadmap development experience Design experience for IAM solutions on client transformations Key sector experience in one or more of the following: Government & Public sector / Energy & Utilities / Retail and Consumer products / Life sciences / Telecoms, Media and Technology / Transport Experience managing and coaching others in the development and delivery of complex client solutions and/or proposition development What we look for Core consulting skills: Advanced data and evidence management, client management on remediation programmes, driving innovation and continuous improvement Technical skills: Strong technical insight, practical knowledge and specialist capability Market/Sector knowledge: Demonstrable market/sector expertise in your field Versatility: Proven ability to adapt and learn in an innovative environment Please note The successful candidate must undergo and pass checks in line with SC (Security Check) clearance standards after joining EY. These checks may include, but are not limited to, verification of identity, right to work in the UK, employment history, proof of address may be required and unspent criminal convictions. Candidates must be a UK national or have been a resident in the UK for a minimum of five years and ensure that they have not spent more than six months outside the UK. What we offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning:You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you:We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture:You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. TCCyberUKI2026 Cyber2026 EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Role Summary As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. This role will play a key part in ensuring customers achieve long term value from the Finbourne platform and grow with us over time. We are hiring a Customer Success Manager to help establish and shape Finbourne's Customer Success capability. This is a new role and an opportunity to influence how Finbourne partners with customers beyond go live, ensuring successful adoption, value realisation, and long term retention. You will act as a trusted advisor to customers, owning the post implementation relationship and working closely with Product, Implementation, and Support teams to deliver an excellent end to end customer experience. Key Responsibilities Customer Relationship & Value Management Own the ongoing relationship with a portfolio of customers post implementation Develop a deep understanding of each customer's business objectives, use cases, and success criteria Drive platform adoption and ensure customers are realising measurable value from Finbourne Act as a strategic partner, helping customers align Finbourne's capabilities to their evolving needs Adoption, Health & Retention Define and monitor customer health metrics, adoption indicators, and risk signals Proactively identify and address risks to customer satisfaction, renewal, or expansion Lead regular customer check ins, reviews, and success planning sessions Own renewals and identify value led expansion opportunities and signals through usage patterns, operational pain points and business outcome Cross Functional Collaboration Work closely with Implementation and Delivery Managers to ensure a smooth transition to BAU Partner with Customer Support to resolve issues efficiently and communicate trends back to the business Provide structured feedback to Product and Engineering based on customer insights and usage patterns Align with Sales on customer expectations, success outcomes, and growth opportunities Building the Customer Success Function Help define Customer Success processes, playbooks, and best practices Contribute to the development of success metrics, reporting, and tooling Act as a voice of the customer internally, helping shape Finbourne's customer centric culture Support the evolution of the function as Finbourne scales Skills and Experience Experience Experience in Customer Success, Account Management, Consulting, or similar client facing roles Background in B2B SaaS, fintech, financial services, or complex enterprise software environments Experience managing long term customer relationships and driving adoption post go live Comfortable working in a fast growing, evolving organisation where processes are still being defined Skills Strong stakeholder management skills, including engagement with senior and technical client contacts Ability to translate complex products into clear value for customers Structured, proactive, and outcome oriented approach to customer management Excellent communication and problem solving skills Collaborative mindset with the confidence to challenge constructively Interest in building and shaping new functions, not just operating within existing ones Just some of our benefits Competitive salary plus performance based bonus. Health & Wellbeing: A competitive health insurance policy that disregards previous medical history. This also includes dental, optical, mental health support and comprehensive cancer cover. Cycle to work scheme and Gym discounts: Buy a bike and cycling accessories out of your pre tax salary and spread the cost over 12 months, as well huge discounts off Hussle, KOBOX and Nuffield Health gyms. Hybrid: We have a mature attitude towards hybrid working. Whether you're a night owl, morning person, parent, carer or simply need flexibility to work a different pattern to the norm, we're committed to helping you be productive and work in a way that is best for you. Professional learning and development: External training and accreditations are supported, as well internal training and development programs. Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave, which includes 13 weeks full pay for maternity and adoption leave and 6 weeks full pay for paternity leave Holiday: 25 days holiday plus bank holidays About FINBOURNE We are a young, dynamic financial technology company aiming to re engineer the world of investing to make it clearer, faster and more cost effective for everyone. At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence based solutions. We respect your independent thought, your intellectual curiosity and your opinion. Our solution is open, API first and developer friendly - a true first for the asset management industry. You can see what our team is busy building on Github. For more information about us please visit our website.
Feb 04, 2026
Full time
Role Summary As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. This role will play a key part in ensuring customers achieve long term value from the Finbourne platform and grow with us over time. We are hiring a Customer Success Manager to help establish and shape Finbourne's Customer Success capability. This is a new role and an opportunity to influence how Finbourne partners with customers beyond go live, ensuring successful adoption, value realisation, and long term retention. You will act as a trusted advisor to customers, owning the post implementation relationship and working closely with Product, Implementation, and Support teams to deliver an excellent end to end customer experience. Key Responsibilities Customer Relationship & Value Management Own the ongoing relationship with a portfolio of customers post implementation Develop a deep understanding of each customer's business objectives, use cases, and success criteria Drive platform adoption and ensure customers are realising measurable value from Finbourne Act as a strategic partner, helping customers align Finbourne's capabilities to their evolving needs Adoption, Health & Retention Define and monitor customer health metrics, adoption indicators, and risk signals Proactively identify and address risks to customer satisfaction, renewal, or expansion Lead regular customer check ins, reviews, and success planning sessions Own renewals and identify value led expansion opportunities and signals through usage patterns, operational pain points and business outcome Cross Functional Collaboration Work closely with Implementation and Delivery Managers to ensure a smooth transition to BAU Partner with Customer Support to resolve issues efficiently and communicate trends back to the business Provide structured feedback to Product and Engineering based on customer insights and usage patterns Align with Sales on customer expectations, success outcomes, and growth opportunities Building the Customer Success Function Help define Customer Success processes, playbooks, and best practices Contribute to the development of success metrics, reporting, and tooling Act as a voice of the customer internally, helping shape Finbourne's customer centric culture Support the evolution of the function as Finbourne scales Skills and Experience Experience Experience in Customer Success, Account Management, Consulting, or similar client facing roles Background in B2B SaaS, fintech, financial services, or complex enterprise software environments Experience managing long term customer relationships and driving adoption post go live Comfortable working in a fast growing, evolving organisation where processes are still being defined Skills Strong stakeholder management skills, including engagement with senior and technical client contacts Ability to translate complex products into clear value for customers Structured, proactive, and outcome oriented approach to customer management Excellent communication and problem solving skills Collaborative mindset with the confidence to challenge constructively Interest in building and shaping new functions, not just operating within existing ones Just some of our benefits Competitive salary plus performance based bonus. Health & Wellbeing: A competitive health insurance policy that disregards previous medical history. This also includes dental, optical, mental health support and comprehensive cancer cover. Cycle to work scheme and Gym discounts: Buy a bike and cycling accessories out of your pre tax salary and spread the cost over 12 months, as well huge discounts off Hussle, KOBOX and Nuffield Health gyms. Hybrid: We have a mature attitude towards hybrid working. Whether you're a night owl, morning person, parent, carer or simply need flexibility to work a different pattern to the norm, we're committed to helping you be productive and work in a way that is best for you. Professional learning and development: External training and accreditations are supported, as well internal training and development programs. Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave, which includes 13 weeks full pay for maternity and adoption leave and 6 weeks full pay for paternity leave Holiday: 25 days holiday plus bank holidays About FINBOURNE We are a young, dynamic financial technology company aiming to re engineer the world of investing to make it clearer, faster and more cost effective for everyone. At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence based solutions. We respect your independent thought, your intellectual curiosity and your opinion. Our solution is open, API first and developer friendly - a true first for the asset management industry. You can see what our team is busy building on Github. For more information about us please visit our website.
Improve the safety, efficiency, and sustainability of the operations that power the global economy. Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: We are looking for an exceptional Senior Product Manager to take a key role within one of our largest and fastest-growing businesses: Video-based Safety. Safety is not just a feature; it is the core platform differentiator and a critical reason why customers choose Samsara. This role is at the cutting edge of Applied AI and Computer Vision, operating at an incredible scale. Your team will be the driving force behind the next generation of our AI-powered features, which leverage trillions of data points from our fleet to proactively identify driving risks, prevent accidents, and save lives. This is a chance to move beyond incremental optimization and ship a product that defines the future of AI in industrial safety. You will own the vision, roadmap, and execution for a major new initiative within the Safety organization. If you are a technical PM motivated by massive ML/CV engineering challenges that have clear, positive societal outcomes, this is your opportunity. To better understand the scale and mission of this team, we encourage you to review the Samsara Cameras product overview here , and watch our SVP of Safety, Johan Land, discuss our AI-powered safety platform here . You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: Define and own the end-to-end product strategy for a major new area within Video-based Safety, acting as the entrepreneurial CEO of your product line. Lead the development cycle of real-time AI/ML models, from ideation and data strategy to model deployment and iteration on connected devices at massive scale. Identify, design, and take to market innovative solutions that drive measurable safety outcomes, working across Design, Engineering, and Go-to-Market teams. Develop a bold, long-term vision for your product area, while consistently maintaining the ability to dive into execution details and unblock complex technical challenges. Champion, role model, and embed Samsara's cultural principles as we scale globally. Minimum requirements for the role: 7+ years of progressive product management experience with a visible history of successfully launching and scaling technically complex products. Prior experience shipping features that rely heavily on Machine Learning, Computer Vision (CV), or large-scale IoT data processing. Strong technical acumen that enables you to establish immediate credibility with engineers; comfortable engaging in technical trade-off discussions regarding model architecture, training, and deployment. A bias-to-action and hands on experience delivering tangible business outcomes in a fast paced, high growth environment. Excellent communication skills, comfortable and effective presenting strategy and results to customers and senior executive leadership. Undergraduate or graduate degree (MS, PhD, or MBA) in Computer Science, Engineering, or a related technical field. An ideal candidate also has: Experience defining the product roadmap for hardware/software integrated systems or SaaS products that manage physical assets. A deep understanding of data quality, labeling pipelines, and MLOps best practices in a production environment. Proven ability to define key performance indicators (KPIs) for ML-driven products and use data science to measure model efficacy and business impact. At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email or click here if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in or ' greenhouse mail.io'. For more information regarding fraudulent employment offers, please visit our blog post here . Samsara's Mission Improve the safety, efficiency, and sustainability of the operations that power the global economy.
Feb 04, 2026
Full time
Improve the safety, efficiency, and sustainability of the operations that power the global economy. Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: We are looking for an exceptional Senior Product Manager to take a key role within one of our largest and fastest-growing businesses: Video-based Safety. Safety is not just a feature; it is the core platform differentiator and a critical reason why customers choose Samsara. This role is at the cutting edge of Applied AI and Computer Vision, operating at an incredible scale. Your team will be the driving force behind the next generation of our AI-powered features, which leverage trillions of data points from our fleet to proactively identify driving risks, prevent accidents, and save lives. This is a chance to move beyond incremental optimization and ship a product that defines the future of AI in industrial safety. You will own the vision, roadmap, and execution for a major new initiative within the Safety organization. If you are a technical PM motivated by massive ML/CV engineering challenges that have clear, positive societal outcomes, this is your opportunity. To better understand the scale and mission of this team, we encourage you to review the Samsara Cameras product overview here , and watch our SVP of Safety, Johan Land, discuss our AI-powered safety platform here . You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: Define and own the end-to-end product strategy for a major new area within Video-based Safety, acting as the entrepreneurial CEO of your product line. Lead the development cycle of real-time AI/ML models, from ideation and data strategy to model deployment and iteration on connected devices at massive scale. Identify, design, and take to market innovative solutions that drive measurable safety outcomes, working across Design, Engineering, and Go-to-Market teams. Develop a bold, long-term vision for your product area, while consistently maintaining the ability to dive into execution details and unblock complex technical challenges. Champion, role model, and embed Samsara's cultural principles as we scale globally. Minimum requirements for the role: 7+ years of progressive product management experience with a visible history of successfully launching and scaling technically complex products. Prior experience shipping features that rely heavily on Machine Learning, Computer Vision (CV), or large-scale IoT data processing. Strong technical acumen that enables you to establish immediate credibility with engineers; comfortable engaging in technical trade-off discussions regarding model architecture, training, and deployment. A bias-to-action and hands on experience delivering tangible business outcomes in a fast paced, high growth environment. Excellent communication skills, comfortable and effective presenting strategy and results to customers and senior executive leadership. Undergraduate or graduate degree (MS, PhD, or MBA) in Computer Science, Engineering, or a related technical field. An ideal candidate also has: Experience defining the product roadmap for hardware/software integrated systems or SaaS products that manage physical assets. A deep understanding of data quality, labeling pipelines, and MLOps best practices in a production environment. Proven ability to define key performance indicators (KPIs) for ML-driven products and use data science to measure model efficacy and business impact. At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email or click here if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in or ' greenhouse mail.io'. For more information regarding fraudulent employment offers, please visit our blog post here . Samsara's Mission Improve the safety, efficiency, and sustainability of the operations that power the global economy.
Do you want to be part of our Digital Delivery team? Can you support internal and external stakeholders? Are you experienced in multiple software platforms (including Revit, Tekla and/or Bentley OpenBuildings Designer)? Then, enhance your career by turning challenges into sustainable solutions. Create Solutions that will enable a better tomorrow Toenhance our Digital Delivery team, we are looking for aPrincipal BIM Leadto join us. Working in any of our UK offices,you'll be providing advice and support to internal and external supply chain/stakeholders and enforce consistent and compliant use of Digital Tools to align with or inform the production of Exchange Information Requirements and BIM Execution Plans. Developing, Updating or maintaining software interfaces between project, client and 3rd party systems. Your key responsibilities will be: Driving the production and delivery high-quality 3D models and 2D drawings in accordance with COWI's standards and any project-specific standards agreed with our clients. Supporting the delivery of/developing detailed multi-disciplinary models, knowledge of Asset Tagging required, as well as the development of families/component libraries. Implementing/running the coordination of multidisciplinary teams by ensuring models are fully integrated. Assisting discipline leads by providing technical support and expertise throughout project lifecycles. Implementing/running automated scripts and tools to enhance workflows and improve project efficiency. Assisting and advising on and ensuring projects are set-up effectively with respect to software, tools, and processes. Taking an engaged approach in training and developing colleagues across the business and junior members of the Digital Delivery Discipline Team, ensuring their advancement and skill-building on various projects, as well as acting as a Key Specialist and perform a lead role across Teams and Projects. Providing key specialist support to the Discipline Management Team in the development of internal Processes. Maintaining a positive and enthusiastic attitude towards checking and a business-mindset towards quality. On top of that, you'll have: Previous experience of supporting projects within the digital production, compliance and handover stages. Experience in coordinating with multidisciplinary teams and integrating designs. Knowledge of programming languages and visual programming: Python, C#, Dynamo, Grasshopper etc. Implementation and oversight of the above in projects. Experience with implementing/overseeing the use of interfacing software for clash avoidance, clash detection and coordination activities. Experience of working with Common Data Environments (CDE) specifically ProjectWise and Autodesk Construction Cloud (ACC). Extensive experience and comprehensive understanding of working with and the application of multiple software platforms (including Revit, Tekla and/or Bentley OpenBuildings Designer) on UK infrastructure projects, especially in in a multi-disciplinary environment. An HNC or higher education in Civil Engineering or a related field and Professionally Qualified to EngTech (MICE or TMIET). Enhanced communication skills and the ability to work collaboratively with engineers, discipline leads, and project managers. Demonstrable experience of working with the Information Management Initiative IMI (formerly the UK BIM Framework - delivering Projects using the framework provided by ISO19650) and working in UK BIM Project Delivery Roles. Thought leader, with a drive and vision to support COWI UK on its digital delivery journey resulting in consistent and efficient project outcomes that meet client needs. A place to work and so much more At COWI, we work together with our customers to shape a sustainable and liveable world. We do it by applying our knowledge and curiosity - and sometimes even our courage - to create the solutions the world needs today to enable a better tomorrow. We aspire to have 100% of our revenue come from activities that move our customers towards sustainability. We value differences and development and cultivate an environment of belonging and having fun. Because that is what brings out the best in you, at work and at home. With offices primarily located in Scandinavia, the UK, Ireland, North America, and India, we are currently 7,500 people who bring their expertise in engineering, architecture, energy, and environment into play. What we also offer: To us, a fair reward is more than a competitive salary. We want to take care of our people professionally and personally as well. 28 days' holiday plus all UK bank and public holidays Formalised development plans and yearly promotion opportunities Private health care, for you and your immediate dependents Flexible and hybrid working conditions Annual subscription fees paid for your membership of two Professional Institutions Group personal pension scheme - salary exchange Life assurance Got more questions? If you have any unanswered questions about the role or what we have to offer, please reach out to Ciaran Gilfedder at . Get to know us even better at our website where you can learn more about our projects, our strategy, what we want to achieve and what life is like at COWI. Equal opportunity employer COWI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to ethnicity, colour, religion, gender, national origin, age or disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Feb 04, 2026
Full time
Do you want to be part of our Digital Delivery team? Can you support internal and external stakeholders? Are you experienced in multiple software platforms (including Revit, Tekla and/or Bentley OpenBuildings Designer)? Then, enhance your career by turning challenges into sustainable solutions. Create Solutions that will enable a better tomorrow Toenhance our Digital Delivery team, we are looking for aPrincipal BIM Leadto join us. Working in any of our UK offices,you'll be providing advice and support to internal and external supply chain/stakeholders and enforce consistent and compliant use of Digital Tools to align with or inform the production of Exchange Information Requirements and BIM Execution Plans. Developing, Updating or maintaining software interfaces between project, client and 3rd party systems. Your key responsibilities will be: Driving the production and delivery high-quality 3D models and 2D drawings in accordance with COWI's standards and any project-specific standards agreed with our clients. Supporting the delivery of/developing detailed multi-disciplinary models, knowledge of Asset Tagging required, as well as the development of families/component libraries. Implementing/running the coordination of multidisciplinary teams by ensuring models are fully integrated. Assisting discipline leads by providing technical support and expertise throughout project lifecycles. Implementing/running automated scripts and tools to enhance workflows and improve project efficiency. Assisting and advising on and ensuring projects are set-up effectively with respect to software, tools, and processes. Taking an engaged approach in training and developing colleagues across the business and junior members of the Digital Delivery Discipline Team, ensuring their advancement and skill-building on various projects, as well as acting as a Key Specialist and perform a lead role across Teams and Projects. Providing key specialist support to the Discipline Management Team in the development of internal Processes. Maintaining a positive and enthusiastic attitude towards checking and a business-mindset towards quality. On top of that, you'll have: Previous experience of supporting projects within the digital production, compliance and handover stages. Experience in coordinating with multidisciplinary teams and integrating designs. Knowledge of programming languages and visual programming: Python, C#, Dynamo, Grasshopper etc. Implementation and oversight of the above in projects. Experience with implementing/overseeing the use of interfacing software for clash avoidance, clash detection and coordination activities. Experience of working with Common Data Environments (CDE) specifically ProjectWise and Autodesk Construction Cloud (ACC). Extensive experience and comprehensive understanding of working with and the application of multiple software platforms (including Revit, Tekla and/or Bentley OpenBuildings Designer) on UK infrastructure projects, especially in in a multi-disciplinary environment. An HNC or higher education in Civil Engineering or a related field and Professionally Qualified to EngTech (MICE or TMIET). Enhanced communication skills and the ability to work collaboratively with engineers, discipline leads, and project managers. Demonstrable experience of working with the Information Management Initiative IMI (formerly the UK BIM Framework - delivering Projects using the framework provided by ISO19650) and working in UK BIM Project Delivery Roles. Thought leader, with a drive and vision to support COWI UK on its digital delivery journey resulting in consistent and efficient project outcomes that meet client needs. A place to work and so much more At COWI, we work together with our customers to shape a sustainable and liveable world. We do it by applying our knowledge and curiosity - and sometimes even our courage - to create the solutions the world needs today to enable a better tomorrow. We aspire to have 100% of our revenue come from activities that move our customers towards sustainability. We value differences and development and cultivate an environment of belonging and having fun. Because that is what brings out the best in you, at work and at home. With offices primarily located in Scandinavia, the UK, Ireland, North America, and India, we are currently 7,500 people who bring their expertise in engineering, architecture, energy, and environment into play. What we also offer: To us, a fair reward is more than a competitive salary. We want to take care of our people professionally and personally as well. 28 days' holiday plus all UK bank and public holidays Formalised development plans and yearly promotion opportunities Private health care, for you and your immediate dependents Flexible and hybrid working conditions Annual subscription fees paid for your membership of two Professional Institutions Group personal pension scheme - salary exchange Life assurance Got more questions? If you have any unanswered questions about the role or what we have to offer, please reach out to Ciaran Gilfedder at . Get to know us even better at our website where you can learn more about our projects, our strategy, what we want to achieve and what life is like at COWI. Equal opportunity employer COWI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to ethnicity, colour, religion, gender, national origin, age or disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Title: Lead Solution Architect Location: Warton - we offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £61,110 + depending on experience What you'll be doing: Defining the solution architecture and design for the project to meet business and system requirements, within the project constraints of cost and timescale, and the agreed architectural and technical framework Capturing and defining the as-is and to-be application, data and technology architectures for the assigned projects Ensuring and assuring that the overall functional and technical design of the solution is acceptable and fit for purpose Providing design leadership of the IM&T solution and associated 3rd parties/product teams, ensuring that the solution architecture and design is as required and is communicated effectively Liaising with internal and external IM&T suppliers and product teams Working effectively with the Project Managers to support the development of the project plan, reviewing estimates and schedules, and identifying Your skills and experiences: Essential: Good experience in design, development, test and release of Information Systems Incident and problem management Stakeholder management - influences local organisation, customers, supplier, partners and peers Knowledge and experience of working within architecture frameworks such as TOGAF Desirable: Architecture Qualification such as TOGAF Wider industry qualifications such as BCS Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Engineering Systems Competency Centre Join our ESCC Team, a cross-functional group working across Engineering, Manufacturing, and Support Services to deliver critical technical solutions and system support. Collaborating with engineering software vendors, application owners, and internal stakeholders, the team ensures tools and processes run efficiently across global projects. With opportunities to work internationally, this team offers a dynamic environment that blends collaboration, innovation, and global engineering excellence. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 12th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 04, 2026
Full time
Job Title: Lead Solution Architect Location: Warton - we offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £61,110 + depending on experience What you'll be doing: Defining the solution architecture and design for the project to meet business and system requirements, within the project constraints of cost and timescale, and the agreed architectural and technical framework Capturing and defining the as-is and to-be application, data and technology architectures for the assigned projects Ensuring and assuring that the overall functional and technical design of the solution is acceptable and fit for purpose Providing design leadership of the IM&T solution and associated 3rd parties/product teams, ensuring that the solution architecture and design is as required and is communicated effectively Liaising with internal and external IM&T suppliers and product teams Working effectively with the Project Managers to support the development of the project plan, reviewing estimates and schedules, and identifying Your skills and experiences: Essential: Good experience in design, development, test and release of Information Systems Incident and problem management Stakeholder management - influences local organisation, customers, supplier, partners and peers Knowledge and experience of working within architecture frameworks such as TOGAF Desirable: Architecture Qualification such as TOGAF Wider industry qualifications such as BCS Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Engineering Systems Competency Centre Join our ESCC Team, a cross-functional group working across Engineering, Manufacturing, and Support Services to deliver critical technical solutions and system support. Collaborating with engineering software vendors, application owners, and internal stakeholders, the team ensures tools and processes run efficiently across global projects. With opportunities to work internationally, this team offers a dynamic environment that blends collaboration, innovation, and global engineering excellence. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 12th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
