Senior HR Advisor

We're looking to recruit an experienced Senior HR Advisor to join our HR Shared Services team. This is an exciting opportunity to become part of a supportive team, responsible for working with both retail colleagues and managers across 750 stores nationwide, providing generalist HR advice over the phone for a high-volume case load.

We're seeking a role model of best practise who can focus on de-escalating any HR issues to help prevent formal processes wherever possible. Acting as the point of escalation for the Shared Service Advisors, you'll also be the main point of contact for line managers, providing practical and solution-focused advice. You'll thrive in a fast-paced, reactive environment, managing multiple priorities and stakeholders at once.

This position is office-based, 5 days a week in Speke, Liverpool.

• Advise, support, and guide on all aspects of the colleague life cycle including employee relations, employment law, contracts, disciplinary, grievances, sickness, absence, and performance management
• Coach and develop a team of Shared Service Advisors in their day-to-day activities in a fast-paced working environment
• Provide advice primarily via telephone
• Balance multiple priorities to ensure smooth resolution of all ER cases

• Experience as a Senior HR Advisor managing a high volume of cases (ideally within retail, but not essential)
• Experience working in a commercial setting with a pragmatic, solution focused approach
• Up to date knowledge of employment legislation and the ability to apply HR best practice
• Strong Microsoft Office skills and confidence using in house tracking and reporting systems
• A friendly, supportive, and empathetic approach, with the confidence to challenge and make fact-based, balanced decisions

We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here -

If this role excites you and you think you've got what it takes, we want to hear from you!

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.