Salesforce, Inc.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce's largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer's business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers. As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer's expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs. The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities. The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer's need. Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs. Minimum Skills: Experienced professional with 8+ years of relevant industry expertise in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. Exceptional English communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements: +2 years in the Salesforce Ecosystem. Salesforce product certifications are a plus ( Administrator , Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant ). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce's largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer's business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers. As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer's expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs. The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities. The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer's need. Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs. Minimum Skills: Experienced professional with 8+ years of relevant industry expertise in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. Exceptional English communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements: +2 years in the Salesforce Ecosystem. Salesforce product certifications are a plus ( Administrator , Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant ). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
ADVANCE TRS
Middlesbrough, Yorkshire
Key Account Manager x4 Around the Uk North east-yorkshire, Midlands or Northwest - Power Networks (Projects & Maintenance) Role Purpose To manage and grow key customer accounts across the power-networks maintenance and project-delivery portfolio. The role focuses on: 1?Maintaining and strengthening relationships with existing maintenance clients, ensuring high performance and repeat work; and 2?Developing new project opportunities, turning long-term account relationships into sustainable pipelines of LV/HV/EHV project work. This position ensures excellent client service, commercial performance, and seamless coordination between operations, delivery, and commercial teams. Key Responsibilities Account Management & Customer Relationships Act as primary point of contact for a defined portfolio of maintenance and power-network clients. Build long-term, trust-based relationships with asset owners, facility managers, developers, and operational stakeholders. Conduct regular account reviews, performance meetings, and service improvement discussions. Capture customer needs, future plans, and investment programmes to identify new project opportunities. Operational & Project Delivery Support Work closely with maintenance and project-delivery teams to ensure smooth execution of contracted works. Monitor project progress, customer satisfaction, SLAs, KPIs, and commercial performance for each account. Support planning and scheduling of works when required to maintain customer confidence. Proactively manage issue resolution, escalations, and service recovery with a customer-first approach. Business Development Within Existing Accounts Identify opportunities for upgrade works, reinforcement projects, new connections, asset replacements, and compliance-led investments. Develop proposals and coordinate technical/operational input for small to mid-sized project scopes. Convert maintenance relationships into sustainable repeat project pipelines. Maintain accurate CRM entries, forecasting, and account growth plans. New Project-Client Development Develop relationships with prospective clients in your region - industrial sites, private networks, facilities, developers, consultants, and contractors. Generate and qualify new leads for project work across LV/HV/EHV networks. Prepare and support proposal submissions, commercial discussions, and pre-award activity. Support tendering activities by providing customer insight and account-specific requirements. Skills & Experience Essential Experience in key account management, project coordination, or customer-facing delivery roles within utilities, power networks, electrical services, or engineering sectors. Strong understanding of LV/HV networks, maintenance services, and project-delivery environments. Excellent relationship-building skills with the ability to engage operational and commercial stakeholders. Customer-focused mindset with strong communication, presentation, and problem-solving abilities. Ability to manage multiple accounts and priorities simultaneously. Competent with CRM tools, reporting, and commercial tracking. Desirable Experience managing framework or long-term maintenance agreements. Understanding of DNO/IDNO processes, private networks, HV switching, and asset-management regimes. Ability to interpret technical information and speak credibly with engineers and project managers. Commercial awareness (margin, cost control, contract mechanisms, variations, etc.). Personal Attributes Proactive and relationship-driven. Comfortable in both office and site environments. Strong attention to customer experience. Organised, reliable, and able to work autonomously. Collaborative approach with delivery, design, engineering, and commercial colleagues. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. JBRP1_UKTJ
Key Account Manager x4 Around the Uk North east-yorkshire, Midlands or Northwest - Power Networks (Projects & Maintenance) Role Purpose To manage and grow key customer accounts across the power-networks maintenance and project-delivery portfolio. The role focuses on: 1?Maintaining and strengthening relationships with existing maintenance clients, ensuring high performance and repeat work; and 2?Developing new project opportunities, turning long-term account relationships into sustainable pipelines of LV/HV/EHV project work. This position ensures excellent client service, commercial performance, and seamless coordination between operations, delivery, and commercial teams. Key Responsibilities Account Management & Customer Relationships Act as primary point of contact for a defined portfolio of maintenance and power-network clients. Build long-term, trust-based relationships with asset owners, facility managers, developers, and operational stakeholders. Conduct regular account reviews, performance meetings, and service improvement discussions. Capture customer needs, future plans, and investment programmes to identify new project opportunities. Operational & Project Delivery Support Work closely with maintenance and project-delivery teams to ensure smooth execution of contracted works. Monitor project progress, customer satisfaction, SLAs, KPIs, and commercial performance for each account. Support planning and scheduling of works when required to maintain customer confidence. Proactively manage issue resolution, escalations, and service recovery with a customer-first approach. Business Development Within Existing Accounts Identify opportunities for upgrade works, reinforcement projects, new connections, asset replacements, and compliance-led investments. Develop proposals and coordinate technical/operational input for small to mid-sized project scopes. Convert maintenance relationships into sustainable repeat project pipelines. Maintain accurate CRM entries, forecasting, and account growth plans. New Project-Client Development Develop relationships with prospective clients in your region - industrial sites, private networks, facilities, developers, consultants, and contractors. Generate and qualify new leads for project work across LV/HV/EHV networks. Prepare and support proposal submissions, commercial discussions, and pre-award activity. Support tendering activities by providing customer insight and account-specific requirements. Skills & Experience Essential Experience in key account management, project coordination, or customer-facing delivery roles within utilities, power networks, electrical services, or engineering sectors. Strong understanding of LV/HV networks, maintenance services, and project-delivery environments. Excellent relationship-building skills with the ability to engage operational and commercial stakeholders. Customer-focused mindset with strong communication, presentation, and problem-solving abilities. Ability to manage multiple accounts and priorities simultaneously. Competent with CRM tools, reporting, and commercial tracking. Desirable Experience managing framework or long-term maintenance agreements. Understanding of DNO/IDNO processes, private networks, HV switching, and asset-management regimes. Ability to interpret technical information and speak credibly with engineers and project managers. Commercial awareness (margin, cost control, contract mechanisms, variations, etc.). Personal Attributes Proactive and relationship-driven. Comfortable in both office and site environments. Strong attention to customer experience. Organised, reliable, and able to work autonomously. Collaborative approach with delivery, design, engineering, and commercial colleagues. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. JBRP1_UKTJ
