Job Description
Fine Jewellery Operations Lead (Concierge)CompanyFentonLocationMayfair, LondonSalaryCompetitive annual salaryPublishedOctober 30, 2025DeadlineDecember 3, 2025Save Fine Jewellery Operations Lead (Concierge) Fenton Mayfair, London About Fenton & Our Vision Fenton is a London-based, direct-to-consumer fine jewellery company founded in 2019. We create high-quality, modern heirlooms designed to last a lifetime - jewellery that keeps your love stories alive for generations.Our mission is to transform the £5bn+ European fine jewellery market through transparency, accountability, and honesty . Every Fenton piece is fully customisable online and responsibly crafted, thanks to our global network of gemstone experts operating in countries with highly regulated standards. We also offer our Bespoke service where we work directly with our clients to make their vision a reality.At Fenton, our customers are at the heart of everything we do - reflected in over 530 five-star Trustpilot reviews. In 2021, we became the third fine jewellery brand to achieve B Corp certification , and the only one doing so at scale.In recent years, we've expanded our offering with Solar Diamonds (2022) , natural diamonds (2023), and most recently, our 14k Everyday Collection (2025) . About the Role: Fine Jewellery Operations Lead (Concierge) Our Concierge team is where e-commerce meets exceptional service - blending the ease of digital retail with the care and expertise of fine jewellery specialists.As Fine Jewellery Operations Lead , you'll play a pivotal role in ensuring our ops team runs smoothly day-to-day. You'll work closely with our Sales Team Lead and Head of Concierge to drive best-in-class service, streamline workflows, and foster a high-performing, customer-first environment.We're looking for an energetic, proactive and people-focused leader who thrives in a fast-paced, collaborative setting. You're comfortable with structure but never afraid to roll up your sleeves and embrace change as opportunity. Key Responsibilities Manage daily, weekly and monthly ops priorities and team organisation. Overseeing smooth and comprehensive dispatch organization every week. Ensuring every customer order is issued on time and correctly, managing post sale deadlines between the customer and our team. Fine jewellery quality control, flagging errors and inconsistencies with our manufacturing team. Manage repairs incoming and outgoing directly with customers and our UK-based Workshops. Managing post-sale customer enquiries and expectations. Handle escalations and guide the team in navigating customer challenges. Take ownership of BAU sales rhythm and support process improvements. Managing product and packaging inventory. Office admin tasks as necessary. Be flexible with weekend shifts and bank holiday cover (with time off in lieu provided). What We're Looking For 3-4 years proven success in luxury or high-end operations or product development. Strong interest in fine jewellery and gemmology (GIA or Gem-A qualifications preferred). Incredibly detailed and highly organised - this is a must-have for success in this role. Excellent communication skills, both written and verbal. Confident in prioritising, decision-making, and supporting others. Comfortable with digital tools such as Slack, WhatsApp, Instagram, Trengo, Excel, and more. A proactive, positive attitude and a genuine desire to grow and develop. This is a full-time role based in our Mayfair office, with min. 2 working Saturdays per month. This is on a rotational basis and time off in lieu is given ahead of Saturday working. UK work authorisation is essential. Benefits A competitive annual salary - we do not work on individual commission 25 days holiday per year & equivalent bank holiday days off Private health insurance and mandatory pension contributions Comprehensive career growth trajectory with clear milestones to reach each step Generous employee discounts on Fenton jewellery, contribution to work wardrobe & a manicure allowance! A modern office space near Bond Street with a great culture Company drinks, activities, and outings A social, intelligent, and highly driven team supporting you Application Next Steps Please apply with a CV via the application form below, LinkedIn or directly to Find out more about Fenton on instagram and Or read more here: Fenton in , Fenton in & Fenton in . Fenton do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status. Fenton is a fine jeweller based in the heart of Mayfair specialising in responsibly-sourced coloured gemstones and Solar Diamonds created by sunlight. Our dedicated team of experts and qualified gemmologists will guide you through the process of creating your dream forever piece. With over 10,000 combinations to choose from, the Fenton website allows you to fully customise your jewellery to create something truly unique. Once you've finalised your design our artisan production team will lovingly craft your luxury jewellery to celebrate your love story and mark your special milestones. As a proud Certified B Corporation, we aim to meet rigorous standards of social and environmental performance, accountability, and transparency. We work only with the leading ethical mines producing the top 5% of coloured gemstones in countries where the mining industry is strictly regulated and regularly audited. And all our Solar Diamonds are produced in certified laboratories. With our production team based in India, we can guarantee responsible sourcing and production of every Fenton piece. Plus, this allows us to cut out the middle-men and the price inflation which comes with traditional jewellery, delivering the best possible value directly to you. How to applyApplying for a job on Benchpeg is easy. All you need to do is upload your CV, along with your telephone number, email address, and a message for the recruiter, using the form below.If they receive a high volume of applications, the recruiter may not inform you if yours has been unsuccessful. However, if they're impressed with your application, they'll let you know.# Apply for JobBy using our jobs service and online application system you are consenting to our and our If you do not agree with these, please do not use the service. We reserve the right to contact you once in the future to invite you to subscribe to our newsletters. About The jewellery jobs listed on provide opportunities for career moves in all types of jobs in jewelleryFrom creative and design roles, to craft and jewellery manufacturing jobs, to head office, management and administration vacancies, specialist luxury PR, marketing and digital vacancies as well as jewellery sales and retail positions, our listings for jobs in jewellery is the place to come for recruiters and job seekers alike.Please browse through the listings below for goldsmith jobs, jeweller jobs, jewellery production assistant jobs, jewellery quality control jobs, diamond setter jobs, jewellery retail sales jobs, jewellery designer jobs, jewellery bench jobs, jeweller maker jobs, jewellery studio assistant jobs, jewellery buying jobs, jewellery trainee jobs, jewellery apprenticeship jobs, jewellery sales consultant jobs, bench repairer jobs, jewellery assistant jobs, freelance jewellery jobs and more for a jewellery career! 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