Join Barclays as a Business Information Security Officer. We currently have two openings, each aligned to different areas: one focused on developer environments and the other on infrastructure technologies. In this role, you will work closely with key technology and business stakeholders to ensure that strategic objectives are supported and that the organisation operates in a secure environment with security proactively embedded into our services. This position offers high visibility across Cyber & Technology leadership, partnering with senior management to help them understand their cyber risk posture and identify the actions and priorities needed to strengthen it. To be successful in this role you should have: Understanding of Security & Control Frameworks & Methodologies. Knowledge of Security Tooling and industry standards, including NIST frameworks. Excellent communication skills, with the ability to engage effectively with stakeholders at all levels of the organisation, up to and including Senior Executives. Some other highly valued skills include: Background in the finance domain. Experience working within a large, complex organisation, collaborating across teams, and navigating structured processes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. The successful candidate will be based in Knutsford (Radbroke Hall). Purpose of the role To provide a primary liaison service between the business, technology, and security functions. In order to ensure the confidentiality, integrity and availability of information, and support the mitigation of security risk. Accountabilities Collaboration with stakeholders to understand their security requirements in business processes and IT projects, to enhance overall risk management. Execution of risk assessments to identify and prioritise potential cybersecurity threats that could impact the banks operations and data and guide the implementation of mitigation strategies and communicate findings to relevant findings to relevant senior stakeholders. Collaboration with business units to develop and implement security policies and procedures for the banks operations aligned to the risk management framework. Management of the implementation, testing and monitoring of security controls across the banks IT systems to ensure the effectiveness of controls and mitigation of risk.Execution of training content and sessions to educate employees, enhance cybersecurity awareness and provide guidance on safe online practices. Management of complex cybersecurity incidents by collaborating with IT teams and response experts to effectively resolve cases through analysis, expertise support and project supervision. Identification of emerging cybersecurity trends, threats, and new technologies to address potential risks by advocating the adoption of new security solutions. Vice President Expectations Contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and elevate breaches of policies/procedures. Be a subject matter expert within own discipline and guide technical direction. Lead collaborative, multi year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. Train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 08, 2025
Full time
Join Barclays as a Business Information Security Officer. We currently have two openings, each aligned to different areas: one focused on developer environments and the other on infrastructure technologies. In this role, you will work closely with key technology and business stakeholders to ensure that strategic objectives are supported and that the organisation operates in a secure environment with security proactively embedded into our services. This position offers high visibility across Cyber & Technology leadership, partnering with senior management to help them understand their cyber risk posture and identify the actions and priorities needed to strengthen it. To be successful in this role you should have: Understanding of Security & Control Frameworks & Methodologies. Knowledge of Security Tooling and industry standards, including NIST frameworks. Excellent communication skills, with the ability to engage effectively with stakeholders at all levels of the organisation, up to and including Senior Executives. Some other highly valued skills include: Background in the finance domain. Experience working within a large, complex organisation, collaborating across teams, and navigating structured processes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. The successful candidate will be based in Knutsford (Radbroke Hall). Purpose of the role To provide a primary liaison service between the business, technology, and security functions. In order to ensure the confidentiality, integrity and availability of information, and support the mitigation of security risk. Accountabilities Collaboration with stakeholders to understand their security requirements in business processes and IT projects, to enhance overall risk management. Execution of risk assessments to identify and prioritise potential cybersecurity threats that could impact the banks operations and data and guide the implementation of mitigation strategies and communicate findings to relevant findings to relevant senior stakeholders. Collaboration with business units to develop and implement security policies and procedures for the banks operations aligned to the risk management framework. Management of the implementation, testing and monitoring of security controls across the banks IT systems to ensure the effectiveness of controls and mitigation of risk.Execution of training content and sessions to educate employees, enhance cybersecurity awareness and provide guidance on safe online practices. Management of complex cybersecurity incidents by collaborating with IT teams and response experts to effectively resolve cases through analysis, expertise support and project supervision. Identification of emerging cybersecurity trends, threats, and new technologies to address potential risks by advocating the adoption of new security solutions. Vice President Expectations Contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and elevate breaches of policies/procedures. Be a subject matter expert within own discipline and guide technical direction. Lead collaborative, multi year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. Train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Head of Claims Performance page is loaded Head of Claims Performancelocations: UK - London ( St Botolph )time type: Full timeposted on: Posted Todayjob requisition id: Head of Claims Performance Overview The Head of Claims Performance will lead service excellence, governance, and operational effectiveness across the International Claims function. Reporting directly to the Chief Claims Officer, the role is responsible for designing and embedding robust processes, frameworks, and performance monitoring tools that provide actionable insights into claims performance at both strategic and operational levels.This is a proactive role rather than reactive, accountable for meeting KPI's, giving clear insight to the claims leadership team and generally keeping the claims function safe and compliant.A key element of the role is to work in close partnership with Underwriting Performance, ensuring that claims insights directly inform underwriting decisions, portfolio management, and overall business performance. Key Responsibilities Performance Insight & Collaboration Proactively monitor and analyse claims performance across all Lines of Business, identifying trends, opportunities, and areas for improvement. Work closely with Underwriting Performance to share claims insights that drive a deeper understanding of profitability, risk selection, and underwriting quality. Lead the large loss and volatility review processes, ensuring effective escalation and alignment with underwriting feedback loops. Develop and maintain dashboards and analytical tools to support claims and underwriting performance tracking and decision-making. Operational Leadership Manage the claims operations function, driving efficiency and consistency in non-technical claims activities. Promote process centralisation, standardisation, and automation to enhance service delivery and reduce manual effort. Champion the use of digital, AI, and data-driven solutions to improve workflow efficiency and insight generation. Governance & Compliance Own and continuously enhance Claims Governance processes, including Claims Process Manuals, regulatory reporting, and conduct risk management. Oversee TPA and supplier governance, including performance monitoring, auditing, and relationship management. Ensure data quality and integrity across claims systems and reporting platforms. Lead core system enhancement initiatives to support business needs and improve user experience. Leadership & Change Management Lead change projects within the claims function, ensuring successful implementation of new processes, systems, and tools. Drive a culture of continuous improvement and accountability across the claims teams. Oversee fraud prevention initiatives and ensure alignment with group-wide strategies and controls. Partner with other key functions - including Underwriting, Actuarial, Finance, Assurance and Operations - to ensure aligned strategic execution and knowledge sharing. Strategic and Financial Stewardship Support the execution of the International Claims strategy in alignment with TMHCCI's overall business objectives. Lead performance analysis, financial monitoring, and optimisation initiatives to ensure sustainable claims outcomes. Prepare and deliver reports, insights, and presentations to senior stakeholders and governance forums. Key Accountabilities Strategy execution Financial performance management Performance analysis and optimisation Monitoring and reporting Stakeholder management Leadership and communication Process and system enhancement Collaboration with Underwriting Performance Experience & Skills Proven leadership experience in claims management within the insurance or reinsurance industry. Strong analytical and performance management skills, with the ability to translate data into actionable insight. Demonstrated success working collaboratively with underwriting or portfolio management functions. Deep understanding of claims governance, regulatory reporting, and supplier/TPA management. Experience in leading change initiatives, including process improvement, automation, and digital transformation. Excellent communication and stakeholder management skills, with the ability to influence at senior levels. Demonstrated commitment to service excellence and operational efficiency.
Dec 05, 2025
Full time
Head of Claims Performance page is loaded Head of Claims Performancelocations: UK - London ( St Botolph )time type: Full timeposted on: Posted Todayjob requisition id: Head of Claims Performance Overview The Head of Claims Performance will lead service excellence, governance, and operational effectiveness across the International Claims function. Reporting directly to the Chief Claims Officer, the role is responsible for designing and embedding robust processes, frameworks, and performance monitoring tools that provide actionable insights into claims performance at both strategic and operational levels.This is a proactive role rather than reactive, accountable for meeting KPI's, giving clear insight to the claims leadership team and generally keeping the claims function safe and compliant.A key element of the role is to work in close partnership with Underwriting Performance, ensuring that claims insights directly inform underwriting decisions, portfolio management, and overall business performance. Key Responsibilities Performance Insight & Collaboration Proactively monitor and analyse claims performance across all Lines of Business, identifying trends, opportunities, and areas for improvement. Work closely with Underwriting Performance to share claims insights that drive a deeper understanding of profitability, risk selection, and underwriting quality. Lead the large loss and volatility review processes, ensuring effective escalation and alignment with underwriting feedback loops. Develop and maintain dashboards and analytical tools to support claims and underwriting performance tracking and decision-making. Operational Leadership Manage the claims operations function, driving efficiency and consistency in non-technical claims activities. Promote process centralisation, standardisation, and automation to enhance service delivery and reduce manual effort. Champion the use of digital, AI, and data-driven solutions to improve workflow efficiency and insight generation. Governance & Compliance Own and continuously enhance Claims Governance processes, including Claims Process Manuals, regulatory reporting, and conduct risk management. Oversee TPA and supplier governance, including performance monitoring, auditing, and relationship management. Ensure data quality and integrity across claims systems and reporting platforms. Lead core system enhancement initiatives to support business needs and improve user experience. Leadership & Change Management Lead change projects within the claims function, ensuring successful implementation of new processes, systems, and tools. Drive a culture of continuous improvement and accountability across the claims teams. Oversee fraud prevention initiatives and ensure alignment with group-wide strategies and controls. Partner with other key functions - including Underwriting, Actuarial, Finance, Assurance and Operations - to ensure aligned strategic execution and knowledge sharing. Strategic and Financial Stewardship Support the execution of the International Claims strategy in alignment with TMHCCI's overall business objectives. Lead performance analysis, financial monitoring, and optimisation initiatives to ensure sustainable claims outcomes. Prepare and deliver reports, insights, and presentations to senior stakeholders and governance forums. Key Accountabilities Strategy execution Financial performance management Performance analysis and optimisation Monitoring and reporting Stakeholder management Leadership and communication Process and system enhancement Collaboration with Underwriting Performance Experience & Skills Proven leadership experience in claims management within the insurance or reinsurance industry. Strong analytical and performance management skills, with the ability to translate data into actionable insight. Demonstrated success working collaboratively with underwriting or portfolio management functions. Deep understanding of claims governance, regulatory reporting, and supplier/TPA management. Experience in leading change initiatives, including process improvement, automation, and digital transformation. Excellent communication and stakeholder management skills, with the ability to influence at senior levels. Demonstrated commitment to service excellence and operational efficiency.
Charity People have partnered with Coeliac UK, to help recruit their next Chief Finance and Operations Officer. Advising and supporting people for nearly 60 years, Coeliac UK are seen as the global experts in the patient experience of coeliac disease. You will be responsible for leading all our Finance and Compliance requirements as well as our Central Operations functions (HR, Facilities, IT, and Programme Office). As part of the senior leadership team, you will share responsibility for delivering the new strategy agreed with the Board and work closely with your team to drive an effective organisation. If you enjoy leading transformation, whilst ensuring quality of delivery across functions, this is the role for you. In return you will be joining as the Charity develop the way they work in order to achieve their new strategy - investing in people, technology and research to make life better for people affected by coeliac disease and ultimately find a cure. Salary: circa £82,000-£87,000 per annum Contract: 35 hours per week, Permanent Hybrid: Office based in High Wycombe and you will be required to go to the office at least twice a week Key duties and responsibilities will include: Work alongside the CEO and Senior Management Team (SMT) to develop and implement the Charity's strategy and business plans including setting and managing budgets, targets and outputs and reviewing progress against these. Develop and implement the strategy and business plans for Finance & Compliance and Central Operations (IT, HR, Facilities and Programme Office) Manage annual and 2-year strategic business planning to produce effective budgets and forecasts for approval by the Board of Trustees Lead the Programme Office that leads on standardised project tools, processes and operating practices, providing oversight of cross-functional activities and resource planning across the Charity Manage the implementation and maintenance of strong strategic and operational financial planning processes and controls to safeguard the Charity's finances Lead the Finance & Compliance and Central Operations teams to deliver against plans and work efficiently and effectively Oversee the development, recording, storage and updating of the Charity's Standard Operating Practices Develop relationships with relevant suppliers and lead on procurement, contract review and supplier cost effectiveness projects Lead the drive for cost efficiency throughout the Charity Understand the effects and implications of relevant government and Charity Commission policies, legislation and directives and develop effective strategies to integrate them within the Charity Ensure appropriate levels of insurances are in place to fully capture the needs of the Charity and reduce financial risk appropriately Provide the SMT, CEO and Trustees with regular and timely financial and operational reporting and insights that clearly identify opportunities and gaps and inform key decisions, planning processes and policies Work with Budget Holders to develop their financial understanding and ownership of individual budgets Oversee the effective management of financial resources to achieve the best possible ROI, delivering against the charity's objects Work with the Trustees to ensure the charity's investments are in line with the investment policies and ethos of the charity, and effectively deployed and properly managed Oversee the day-to-day financial and operational management of the Charity, including budgeting, monitoring, risk management and GDPR Provide strategic oversight and guidance to internal and external HR resource Line manage, and work alongside, the HR Manager to ensure that relevant HR policies are in place and adhered to Provide leadership, guidance and advice on all HR matters including employment law issues Work with the HR Manager, CEO and SMT to strategically plan the HR resource requirements for each department and oversee the appointment of new staff Prepare salary forecasts to demonstrate affordability and sustainability of staffing structures required Candidates applying for this role must have the following: Strong understanding of charity governance and Charity Commission requirements A recognised CCAB qualification (ACA, ACCA, CIMA, CIPFA) Experience of working in the charity sector with a good understanding of the charities SORP Senior level financial leadership and operational management experience Experience preparing and presenting financial and management accounts and reports. Experience of operational delivery in Central Operations functions Working knowledge of best practice programme management Supportive leader able to develop staff competencies High levels of literacy and digitally savvy Motivated, co-operative team player Candidates shortlisted for this role will be required to answer three detailed questions which will give you the opportunity to demonstrate your experience, skills and personality. This role will be closing on 10th December, 2025 1st Stage interview 15th or 16th December 2025 2nd Stage interview in person 6th of 7th January, 2026 Charity People is a forward-thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background-e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Dec 05, 2025
Full time
Charity People have partnered with Coeliac UK, to help recruit their next Chief Finance and Operations Officer. Advising and supporting people for nearly 60 years, Coeliac UK are seen as the global experts in the patient experience of coeliac disease. You will be responsible for leading all our Finance and Compliance requirements as well as our Central Operations functions (HR, Facilities, IT, and Programme Office). As part of the senior leadership team, you will share responsibility for delivering the new strategy agreed with the Board and work closely with your team to drive an effective organisation. If you enjoy leading transformation, whilst ensuring quality of delivery across functions, this is the role for you. In return you will be joining as the Charity develop the way they work in order to achieve their new strategy - investing in people, technology and research to make life better for people affected by coeliac disease and ultimately find a cure. Salary: circa £82,000-£87,000 per annum Contract: 35 hours per week, Permanent Hybrid: Office based in High Wycombe and you will be required to go to the office at least twice a week Key duties and responsibilities will include: Work alongside the CEO and Senior Management Team (SMT) to develop and implement the Charity's strategy and business plans including setting and managing budgets, targets and outputs and reviewing progress against these. Develop and implement the strategy and business plans for Finance & Compliance and Central Operations (IT, HR, Facilities and Programme Office) Manage annual and 2-year strategic business planning to produce effective budgets and forecasts for approval by the Board of Trustees Lead the Programme Office that leads on standardised project tools, processes and operating practices, providing oversight of cross-functional activities and resource planning across the Charity Manage the implementation and maintenance of strong strategic and operational financial planning processes and controls to safeguard the Charity's finances Lead the Finance & Compliance and Central Operations teams to deliver against plans and work efficiently and effectively Oversee the development, recording, storage and updating of the Charity's Standard Operating Practices Develop relationships with relevant suppliers and lead on procurement, contract review and supplier cost effectiveness projects Lead the drive for cost efficiency throughout the Charity Understand the effects and implications of relevant government and Charity Commission policies, legislation and directives and develop effective strategies to integrate them within the Charity Ensure appropriate levels of insurances are in place to fully capture the needs of the Charity and reduce financial risk appropriately Provide the SMT, CEO and Trustees with regular and timely financial and operational reporting and insights that clearly identify opportunities and gaps and inform key decisions, planning processes and policies Work with Budget Holders to develop their financial understanding and ownership of individual budgets Oversee the effective management of financial resources to achieve the best possible ROI, delivering against the charity's objects Work with the Trustees to ensure the charity's investments are in line with the investment policies and ethos of the charity, and effectively deployed and properly managed Oversee the day-to-day financial and operational management of the Charity, including budgeting, monitoring, risk management and GDPR Provide strategic oversight and guidance to internal and external HR resource Line manage, and work alongside, the HR Manager to ensure that relevant HR policies are in place and adhered to Provide leadership, guidance and advice on all HR matters including employment law issues Work with the HR Manager, CEO and SMT to strategically plan the HR resource requirements for each department and oversee the appointment of new staff Prepare salary forecasts to demonstrate affordability and sustainability of staffing structures required Candidates applying for this role must have the following: Strong understanding of charity governance and Charity Commission requirements A recognised CCAB qualification (ACA, ACCA, CIMA, CIPFA) Experience of working in the charity sector with a good understanding of the charities SORP Senior level financial leadership and operational management experience Experience preparing and presenting financial and management accounts and reports. Experience of operational delivery in Central Operations functions Working knowledge of best practice programme management Supportive leader able to develop staff competencies High levels of literacy and digitally savvy Motivated, co-operative team player Candidates shortlisted for this role will be required to answer three detailed questions which will give you the opportunity to demonstrate your experience, skills and personality. This role will be closing on 10th December, 2025 1st Stage interview 15th or 16th December 2025 2nd Stage interview in person 6th of 7th January, 2026 Charity People is a forward-thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background-e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Director of IT Operations Executive Level 2: £95,000 - £113,625 per annum Contracted Hours: Full time, 37 hours per week Contract Type: Permanent Location: Home-based, with travel to meetings as required Closing Date: Monday 22 December 2025 at 11.59pm Make a difference Every role at CQC contributes to our purpose of keeping people safe and improving care across the country. Our role in the CQC is personal - each of us, along with our friends, family, and loved ones access care in some way, shape, or form. This is your opportunity to join us and help make care better. This is a critical role for the CQC. As Director of IT Operations, you'll lead the delivery of CQC's digital and IT strategy, ensuring our systems are secure, reliable, and future-ready. We have been transparent about our recent technology challenges, so you'll be joining the team at a pivotal time as we work together to improve our systems for our internal staff, as well as health & care providers across the country. If you're an experienced, values based IT leader looking for a Director level role that gives a true sense of meaning and purpose, you've found it! Picture this In this role, you'll work at the heart of CQC, influencing decisions at the highest level and driving innovation that impacts millions. In the last year as a Director of IT Operations , you might have: - Delivered a major upgrade to CQC's cloud infrastructure, improving resilience and security across the organisation. - Successfully led a complex programme to remove reliance on legacy systems, working with internal colleagues and external suppliers. - Led business continuity processes and delivered mitigating actions, advising the Executive team and board on appropriate actions. - Led a cross-directorate initiative to embed emerging technologies, enabling smarter ways of working and better outcomes for the public. - Mentored, coached, and supported your team of deputy directors to develop their leadership and work collaboratively. The role You'll play an important part in delivering our mission. In this role, you'll: - Lead strategy: Lead on the development and delivery of our IT strategy in relation to all aspects of IT infrastructure, hardware, and IT operational services. - Oversee IT operations: Ensure robust management of infrastructure, service desk, and supplier relationships to keep systems secure and reliable. - Drive innovation: Champion and introduce new and emerging technologies that improve quality, productivity, and minimise risk. Show us We'll be looking for specific values, skills, knowledge, and experience in your application form: - Values: A strong personal values base which aligns with our CQC Way values and commitments. - Proven leadership in IT transformation: Experience driving organisational change and delivering complex IT strategies in large, complex, and regulated environments. - Operational excellence: Demonstrable ability to successfully take ownership of, and deliver high quality IT operational services. - Credibility and honed leadership skills: Experience working with senior leaders and stakeholders, driving the development and skills of team members with a supportive and motivational style. Join us at CQC and grow your career in an organisation that values learning, collaboration, and meaning. Apply today to join a workplace where your impact is felt every day. How to apply To apply for this role, please submit a copy of your CV and Supporting Statement (no more than 750 words) via the recruitment system: Your Supporting Statement should cover the following: " Please outline why you want to work for the CQC, how your personal values meet the candidate brief, and why you think you should be shortlisted." You will also be required to complete additional role specific questions at the beginning of your application. - Describe your experience in an IT leadership role, including delivery of IT operational services, managing and developing technology teams, and working with executive-level stakeholders and suppliers (max 250 words). - Please outline your experience in managing IT risks, compliance with industry standards, and business continuity processes (max 250 words). - Please outline your experience in working in a fast paced, complex environment undergoing significant change and improvement (max 250 words). Compliance To progress your application, you'll need to provide evidence of your right to work in the UK. Without a valid right to work, you won't be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check. Next steps If you apply, you'll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants page on our website for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted. For an informal discussion about the role, please contact Esther Provins, Chief Data, Digital & Registration Officer. For general enquiries, please contact us. The Benefits - Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually eight days per year). - Training and development opportunities. - Wellbeing initiatives, such as gym discounts and meditation. - NHS pension scheme, with around 14% employer contribution. - Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for two years), reward vouchers, car leasing, and more! Equity for all We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they're a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we'll work with you to remove any barriers. Please note, if you have previously informed us of adjustments you need for an interview or within your role, these are not carried over and must be discussed for each individual application you make. We promote a workplace where fairness, respect, and inclusion are a priority . Diverse teams make our work better, help us deliver our mission, and make our culture stronger. We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any: - Age - Sex - Gender identity or expression - Sexual orientation - Religion or belief - Ethnicity - Disability Values and vision We are guided by our core values, which shape our work and our culture. Excellence - being a high-performing organisation. Caring - treating everyone with dignity and respect. Integrity - doing the right thing. Teamwork - learning from each other to be the best we can. We are a disability confident employer and a carer confident employer. A Note on AI AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind: - AI can support research, structuring, and refining your writing, but your application must reflect your real skills and experience . - Spell-checking and condensing word counts are great ways to use AI effectively. - Do not copy and paste AI-generated answers. These will not help you stand out; remember, we want to hear about your skills and experience. - Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.
Dec 05, 2025
Full time
Director of IT Operations Executive Level 2: £95,000 - £113,625 per annum Contracted Hours: Full time, 37 hours per week Contract Type: Permanent Location: Home-based, with travel to meetings as required Closing Date: Monday 22 December 2025 at 11.59pm Make a difference Every role at CQC contributes to our purpose of keeping people safe and improving care across the country. Our role in the CQC is personal - each of us, along with our friends, family, and loved ones access care in some way, shape, or form. This is your opportunity to join us and help make care better. This is a critical role for the CQC. As Director of IT Operations, you'll lead the delivery of CQC's digital and IT strategy, ensuring our systems are secure, reliable, and future-ready. We have been transparent about our recent technology challenges, so you'll be joining the team at a pivotal time as we work together to improve our systems for our internal staff, as well as health & care providers across the country. If you're an experienced, values based IT leader looking for a Director level role that gives a true sense of meaning and purpose, you've found it! Picture this In this role, you'll work at the heart of CQC, influencing decisions at the highest level and driving innovation that impacts millions. In the last year as a Director of IT Operations , you might have: - Delivered a major upgrade to CQC's cloud infrastructure, improving resilience and security across the organisation. - Successfully led a complex programme to remove reliance on legacy systems, working with internal colleagues and external suppliers. - Led business continuity processes and delivered mitigating actions, advising the Executive team and board on appropriate actions. - Led a cross-directorate initiative to embed emerging technologies, enabling smarter ways of working and better outcomes for the public. - Mentored, coached, and supported your team of deputy directors to develop their leadership and work collaboratively. The role You'll play an important part in delivering our mission. In this role, you'll: - Lead strategy: Lead on the development and delivery of our IT strategy in relation to all aspects of IT infrastructure, hardware, and IT operational services. - Oversee IT operations: Ensure robust management of infrastructure, service desk, and supplier relationships to keep systems secure and reliable. - Drive innovation: Champion and introduce new and emerging technologies that improve quality, productivity, and minimise risk. Show us We'll be looking for specific values, skills, knowledge, and experience in your application form: - Values: A strong personal values base which aligns with our CQC Way values and commitments. - Proven leadership in IT transformation: Experience driving organisational change and delivering complex IT strategies in large, complex, and regulated environments. - Operational excellence: Demonstrable ability to successfully take ownership of, and deliver high quality IT operational services. - Credibility and honed leadership skills: Experience working with senior leaders and stakeholders, driving the development and skills of team members with a supportive and motivational style. Join us at CQC and grow your career in an organisation that values learning, collaboration, and meaning. Apply today to join a workplace where your impact is felt every day. How to apply To apply for this role, please submit a copy of your CV and Supporting Statement (no more than 750 words) via the recruitment system: Your Supporting Statement should cover the following: " Please outline why you want to work for the CQC, how your personal values meet the candidate brief, and why you think you should be shortlisted." You will also be required to complete additional role specific questions at the beginning of your application. - Describe your experience in an IT leadership role, including delivery of IT operational services, managing and developing technology teams, and working with executive-level stakeholders and suppliers (max 250 words). - Please outline your experience in managing IT risks, compliance with industry standards, and business continuity processes (max 250 words). - Please outline your experience in working in a fast paced, complex environment undergoing significant change and improvement (max 250 words). Compliance To progress your application, you'll need to provide evidence of your right to work in the UK. Without a valid right to work, you won't be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check. Next steps If you apply, you'll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants page on our website for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted. For an informal discussion about the role, please contact Esther Provins, Chief Data, Digital & Registration Officer. For general enquiries, please contact us. The Benefits - Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually eight days per year). - Training and development opportunities. - Wellbeing initiatives, such as gym discounts and meditation. - NHS pension scheme, with around 14% employer contribution. - Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for two years), reward vouchers, car leasing, and more! Equity for all We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they're a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we'll work with you to remove any barriers. Please note, if you have previously informed us of adjustments you need for an interview or within your role, these are not carried over and must be discussed for each individual application you make. We promote a workplace where fairness, respect, and inclusion are a priority . Diverse teams make our work better, help us deliver our mission, and make our culture stronger. We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any: - Age - Sex - Gender identity or expression - Sexual orientation - Religion or belief - Ethnicity - Disability Values and vision We are guided by our core values, which shape our work and our culture. Excellence - being a high-performing organisation. Caring - treating everyone with dignity and respect. Integrity - doing the right thing. Teamwork - learning from each other to be the best we can. We are a disability confident employer and a carer confident employer. A Note on AI AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind: - AI can support research, structuring, and refining your writing, but your application must reflect your real skills and experience . - Spell-checking and condensing word counts are great ways to use AI effectively. - Do not copy and paste AI-generated answers. These will not help you stand out; remember, we want to hear about your skills and experience. - Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.
