91% say women are treated fairly and equally to men 93% would recommend this company to other women 92% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. Position summary incidents. This includes: facilitating consultations with stakeholders, managing stakeholder communication at all levels of the organization and being responsible for developing, analyzing and delivering related notifications, reports and metrics. Are you inspired by dynamically engaging with an international, wide range of business functions, levels and processes? Are you fluent in English, analytic, flexible, energized by accelerated action, compliance and process improvement focused? Well, this may be the role for you. Position in the organization: The Major Incident Manager: Business Protection and Technology Assurance (BPTA) is a member of the ESI Incident Management Team (EIM) within ADP's Global Security Organization (GSO). RESPONSIBILITIES As a Major Incident Manager, you will act as a single point of contact in the EIM team during a reported incident and will work with the following teams: business unit (BU) management and Incident Response Teams, ADP Global Security Organization (GSO), GETS, GPT, Communications and Privacy and Legal teams to drive and execute activities within the framework of the major incident response process. You will need to work within the EIM framework and assist in making decisions based on established ADP policies and standards with respect to incident reporting, internal escalations and internal notifications, as well as maintain, review and update the Incident Response Procedures (Playbooks/SOPs). The duties performed as part of this role are instrumental in assisting ADP's BUs with managing their response to incidents, meeting client service level agreements and contractual and regulatory obligations. The role holder interacts extensively and provides consultative support and training/exercising to a wide range of ADP associates and management on incident response (IR) procedures. You will develop and maintain strong working relationships with the business, products, services, IT, and GSO groups to partner in the quality execution of IR activities, and, where appropriate, root cause determination and identification of remedial actions. The expectation is that you are able to fulfill the following functions effectively and timely, at times with discretion but always with high-quality. The execution of these functions is critical to client retention, client relationship and protecting ADP's brand. Coordinate and lead the response to major incidents that impact or could impact business operations, by coordinating with the different stakeholders and experts from ADP's Global Enterprise Technology Services (GETS), GPT, GSO and BU's impacted. All cases must be handled in a timely and appropriate manner, and in compliance with applicable ADP policies and incident handling procedures. Develop and/or contribute to the content for internal and external communications such as Client statements, associate talk tracks and post incident reports, and co-ordinate the approval and distribution of such communications. Continually review and improve GSO and the ESI BUs' incident management processes and proactively make, or recommend improvements. Ensure all technical incidents are tracked and updated with appropriate incident details and that incident related documents (e.g., communications) are stored for reference and audit purposes. Manage the ESI IRT (Incident Response Team) Community program to promote collaboration, share best practice and mature the BUs' levels of incident response readiness. Support/manage escalated business security incidents (e.g. unauthorized data exposure) as needed Additional Responsibilities: This role can involve Project Management tasks such as successful planning, coordination, and execution of a variety of projects to ensure GSO and/or business goals and objectives are accomplished within designated timeframes. PREFERRED QUALIFICATIONS TO SUCCEED IN THIS ROLE: A Bachelor's degree or equivalent; Extensive commercial track record Incident Management, Security, Risk, Compliance or operational and business experience; A background in financial services, HR/payroll, business process outsourcing; Significant experience and affinity with Business Process Improvement principles and practices; Experience in Project Management; OTHER SKILLS TO SUCCEED IN THIS ROLE: Strong written and verbal communicator, with the ability to adapt appropriately to all levels of the organization and situation. Able to consider and articulate the wider picture. Skilled in facilitating outcomes and building relationships, ensuring a collaborative approach to work. Structured and organized, with excellent attention to detail. Responsive, proactive, and has a desire to innovate and drive continuous improvement. Ability to work and think independently. Comfortable to challenge the status quo. Expertise with Microsoft Office WHAT YOU'LL DO: Here's what you can expect on a typical day You will manage major technical incidents from start to closure: You will bring together the right people across multiple functions and countries to ensure that an incident is handled adequately. You will act as a liaison between the local business, Communications, GETS, GPT and internal Privacy, Legal and Security functions. You will ensure that senior management is aware of both risks and incidents and keep them updated about developing situations. You will work with multiple stakeholders on applicable internal and client communications. You will act as an advisor, trainer, and governor of a community of non-GSO incident responders and stakeholders in the business units. YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution. Deliver at epic scale. We deliver real user outcomes using strong judgement and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity. Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes. Act like an owner & doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft. Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation. Join a company committed to equality and equity. Our goal is to impact lasting change through our actions. Salary Range: ADP UPDATE Apply today!> EXAMPLE: Find out why people come to ADP and why they stay: (ADA version: ) Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace . click apply for full job details
Oct 22, 2025
Full time
91% say women are treated fairly and equally to men 93% would recommend this company to other women 92% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. Position summary incidents. This includes: facilitating consultations with stakeholders, managing stakeholder communication at all levels of the organization and being responsible for developing, analyzing and delivering related notifications, reports and metrics. Are you inspired by dynamically engaging with an international, wide range of business functions, levels and processes? Are you fluent in English, analytic, flexible, energized by accelerated action, compliance and process improvement focused? Well, this may be the role for you. Position in the organization: The Major Incident Manager: Business Protection and Technology Assurance (BPTA) is a member of the ESI Incident Management Team (EIM) within ADP's Global Security Organization (GSO). RESPONSIBILITIES As a Major Incident Manager, you will act as a single point of contact in the EIM team during a reported incident and will work with the following teams: business unit (BU) management and Incident Response Teams, ADP Global Security Organization (GSO), GETS, GPT, Communications and Privacy and Legal teams to drive and execute activities within the framework of the major incident response process. You will need to work within the EIM framework and assist in making decisions based on established ADP policies and standards with respect to incident reporting, internal escalations and internal notifications, as well as maintain, review and update the Incident Response Procedures (Playbooks/SOPs). The duties performed as part of this role are instrumental in assisting ADP's BUs with managing their response to incidents, meeting client service level agreements and contractual and regulatory obligations. The role holder interacts extensively and provides consultative support and training/exercising to a wide range of ADP associates and management on incident response (IR) procedures. You will develop and maintain strong working relationships with the business, products, services, IT, and GSO groups to partner in the quality execution of IR activities, and, where appropriate, root cause determination and identification of remedial actions. The expectation is that you are able to fulfill the following functions effectively and timely, at times with discretion but always with high-quality. The execution of these functions is critical to client retention, client relationship and protecting ADP's brand. Coordinate and lead the response to major incidents that impact or could impact business operations, by coordinating with the different stakeholders and experts from ADP's Global Enterprise Technology Services (GETS), GPT, GSO and BU's impacted. All cases must be handled in a timely and appropriate manner, and in compliance with applicable ADP policies and incident handling procedures. Develop and/or contribute to the content for internal and external communications such as Client statements, associate talk tracks and post incident reports, and co-ordinate the approval and distribution of such communications. Continually review and improve GSO and the ESI BUs' incident management processes and proactively make, or recommend improvements. Ensure all technical incidents are tracked and updated with appropriate incident details and that incident related documents (e.g., communications) are stored for reference and audit purposes. Manage the ESI IRT (Incident Response Team) Community program to promote collaboration, share best practice and mature the BUs' levels of incident response readiness. Support/manage escalated business security incidents (e.g. unauthorized data exposure) as needed Additional Responsibilities: This role can involve Project Management tasks such as successful planning, coordination, and execution of a variety of projects to ensure GSO and/or business goals and objectives are accomplished within designated timeframes. PREFERRED QUALIFICATIONS TO SUCCEED IN THIS ROLE: A Bachelor's degree or equivalent; Extensive commercial track record Incident Management, Security, Risk, Compliance or operational and business experience; A background in financial services, HR/payroll, business process outsourcing; Significant experience and affinity with Business Process Improvement principles and practices; Experience in Project Management; OTHER SKILLS TO SUCCEED IN THIS ROLE: Strong written and verbal communicator, with the ability to adapt appropriately to all levels of the organization and situation. Able to consider and articulate the wider picture. Skilled in facilitating outcomes and building relationships, ensuring a collaborative approach to work. Structured and organized, with excellent attention to detail. Responsive, proactive, and has a desire to innovate and drive continuous improvement. Ability to work and think independently. Comfortable to challenge the status quo. Expertise with Microsoft Office WHAT YOU'LL DO: Here's what you can expect on a typical day You will manage major technical incidents from start to closure: You will bring together the right people across multiple functions and countries to ensure that an incident is handled adequately. You will act as a liaison between the local business, Communications, GETS, GPT and internal Privacy, Legal and Security functions. You will ensure that senior management is aware of both risks and incidents and keep them updated about developing situations. You will work with multiple stakeholders on applicable internal and client communications. You will act as an advisor, trainer, and governor of a community of non-GSO incident responders and stakeholders in the business units. YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution. Deliver at epic scale. We deliver real user outcomes using strong judgement and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity. Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes. Act like an owner & doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft. Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation. Join a company committed to equality and equity. Our goal is to impact lasting change through our actions. Salary Range: ADP UPDATE Apply today!> EXAMPLE: Find out why people come to ADP and why they stay: (ADA version: ) Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace . click apply for full job details
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Global People Coordinator within the Principal Investors and Private Equity (PIPE) Practice Area (PA), you will execute and coordinate people related support for PA tasks both regionally and globally. Working with the PA People Senior Manager and Practice Area Leadership, you will coordinate people operational activities such as people reporting, communications, affiliation activities and training. You will coordinate and monitor major people focused PA activities, from maintaining HR and affiliation data to running regular reporting processes with precision and accuracy. You will orchestrate several online and in person training sessions, including invitations, communications, alignment of trainers, hosting and reporting. You will prepare people related newsletters and maintain training microsites. Acting as a trusted liaison, you will work with the global People Senior Manager, regional People Leads, HR, and Staffing to deliver a seamless people experience for the practice. You're Good At Executing defined tasks independently, with outstanding attention to detail and precision in reporting Coordinating and running reporting processes on a monthly and quarterly basis with accuracy and accountability Planning and orchestrating regional and global trainings, from logistics to communications and follow up analysis Acting as a PA representative in the people community, building networks with other PACs, HR, Staffing, and L&D colleagues Thinking proactively with a forward looking mindset, suggesting improvements and solutions to operational challenges Staying calm under pressure and working effectively in a fast paced, global, and virtual environment alternatives What You'll Bring 2 4+ years relevant experience Bachelor's degree Demonstrated independence and autonomy in internal/external interactions Ability to execute defined tasks that require independent judgment, based on processes/policies Strong data and AI affinity paired with analytical skills Ability to effectively coordinate day to day work; apply working knowledge of primary function and demonstrate the ability to solve problems within own role Experience coordinating training programs, events, reporting cycles, and people related processes Strong organizational and planning skills Excellent written and verbal communication skills Ability to think analytically, adopting out of the box thinking Professional, service oriented, proactive and flexible attitude Ability to perform under pressure and demonstrate presence and maturity even in stressful situations Proficiency in Outlook, PowerPoint, and Excel Who You'll Work With You will coordinate closely with Global and Regional PIPE People Leads, the Global PA People Manager, the Practice Management Senior Director, as well as the PA Management & Operations team. You will also collaborate with BCG's People team, Staffing, Recruiting, Mobility, and Learning & Development to deliver on the global people agenda. Equal Opportunity Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E Verify Employer. Click here for more information on E Verify.
Oct 19, 2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Global People Coordinator within the Principal Investors and Private Equity (PIPE) Practice Area (PA), you will execute and coordinate people related support for PA tasks both regionally and globally. Working with the PA People Senior Manager and Practice Area Leadership, you will coordinate people operational activities such as people reporting, communications, affiliation activities and training. You will coordinate and monitor major people focused PA activities, from maintaining HR and affiliation data to running regular reporting processes with precision and accuracy. You will orchestrate several online and in person training sessions, including invitations, communications, alignment of trainers, hosting and reporting. You will prepare people related newsletters and maintain training microsites. Acting as a trusted liaison, you will work with the global People Senior Manager, regional People Leads, HR, and Staffing to deliver a seamless people experience for the practice. You're Good At Executing defined tasks independently, with outstanding attention to detail and precision in reporting Coordinating and running reporting processes on a monthly and quarterly basis with accuracy and accountability Planning and orchestrating regional and global trainings, from logistics to communications and follow up analysis Acting as a PA representative in the people community, building networks with other PACs, HR, Staffing, and L&D colleagues Thinking proactively with a forward looking mindset, suggesting improvements and solutions to operational challenges Staying calm under pressure and working effectively in a fast paced, global, and virtual environment alternatives What You'll Bring 2 4+ years relevant experience Bachelor's degree Demonstrated independence and autonomy in internal/external interactions Ability to execute defined tasks that require independent judgment, based on processes/policies Strong data and AI affinity paired with analytical skills Ability to effectively coordinate day to day work; apply working knowledge of primary function and demonstrate the ability to solve problems within own role Experience coordinating training programs, events, reporting cycles, and people related processes Strong organizational and planning skills Excellent written and verbal communication skills Ability to think analytically, adopting out of the box thinking Professional, service oriented, proactive and flexible attitude Ability to perform under pressure and demonstrate presence and maturity even in stressful situations Proficiency in Outlook, PowerPoint, and Excel Who You'll Work With You will coordinate closely with Global and Regional PIPE People Leads, the Global PA People Manager, the Practice Management Senior Director, as well as the PA Management & Operations team. You will also collaborate with BCG's People team, Staffing, Recruiting, Mobility, and Learning & Development to deliver on the global people agenda. Equal Opportunity Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E Verify Employer. Click here for more information on E Verify.
About the role Play a crucial role in our after-sales training team, focusing on the automobile industry. Your responsibilities include supporting communications, coordination, supervision, and implementation of training operations. You ensure the smooth execution of our training programs across UK, Ireland and Malta, contributing significantly to the development and delivery of high-quality, industry-specific training. Work Location: Hounslow, London Responsibilities Training Execution and On-site Training: Lead and execute training courses for UK, Ireland and Malta distributors, focusing on the automobile sector, both in-person and virtually. Provide on-site training to distributors, enhancing their industry-specific skills and practical knowledge. Course Material Management: Oversee the process tracking and preparation of industry-relevant course materials, ensuring they are up-to-date and effective. Post-Training Evaluation: Responsible for the implementation and comprehensive evaluation of training courses. Analyse trainee feedback to identify areas for improvement in training content and methods. Technical Collaboration: Collaborate with technical engineers to collect and document automotive technical cases. Utilise these cases to enrich training content and methodologies. Course and Training Plan Development: Assist in developing and refining training courses and materials, focusing on automotive industry needs. Contribute to the creation of comprehensive training plans, aligning them with organizational goals and industry trends. Skills and Knowledge Enhancement: Continuously update and improve your own skills and knowledge, staying abreast of advancements in automotive products and technologies. Support for Technical Events: Provide support for skills competitions and other technical activities related to the automobile industry. Additional Responsibilities: Undertake other relevant tasks and projects as assigned by leadership, demonstrating flexibility and adaptability. Required skills, qualifications and experience: College degree or above, with at least 5 years of relevant work experience in the automotive consulting industry. Enthiusiam of New Energy Vehicle and training work. Fluent in spoken language, able to undertake English lectures and overseas technical communication tasks, other European language would be a plus. Experience in after-sales training and technical consulting for high-end automotive brands and electric vehicles. Rigorous logical thinking, good communication and coordination skills. Willing and flexible to travel among BYD UK management regions; willing to travel to China. Previous experience as a technical maintenance technician, technical manager or with diagnostic and maintenance skills is an advantage. We offer: Performance and experience based competitive remuneration, pension plan. 25 holidays + public holidays Scottish Widow workplace pension Commute allowance Department & company wide teambuilding events. An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy. Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air . We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
Oct 18, 2025
Full time
About the role Play a crucial role in our after-sales training team, focusing on the automobile industry. Your responsibilities include supporting communications, coordination, supervision, and implementation of training operations. You ensure the smooth execution of our training programs across UK, Ireland and Malta, contributing significantly to the development and delivery of high-quality, industry-specific training. Work Location: Hounslow, London Responsibilities Training Execution and On-site Training: Lead and execute training courses for UK, Ireland and Malta distributors, focusing on the automobile sector, both in-person and virtually. Provide on-site training to distributors, enhancing their industry-specific skills and practical knowledge. Course Material Management: Oversee the process tracking and preparation of industry-relevant course materials, ensuring they are up-to-date and effective. Post-Training Evaluation: Responsible for the implementation and comprehensive evaluation of training courses. Analyse trainee feedback to identify areas for improvement in training content and methods. Technical Collaboration: Collaborate with technical engineers to collect and document automotive technical cases. Utilise these cases to enrich training content and methodologies. Course and Training Plan Development: Assist in developing and refining training courses and materials, focusing on automotive industry needs. Contribute to the creation of comprehensive training plans, aligning them with organizational goals and industry trends. Skills and Knowledge Enhancement: Continuously update and improve your own skills and knowledge, staying abreast of advancements in automotive products and technologies. Support for Technical Events: Provide support for skills competitions and other technical activities related to the automobile industry. Additional Responsibilities: Undertake other relevant tasks and projects as assigned by leadership, demonstrating flexibility and adaptability. Required skills, qualifications and experience: College degree or above, with at least 5 years of relevant work experience in the automotive consulting industry. Enthiusiam of New Energy Vehicle and training work. Fluent in spoken language, able to undertake English lectures and overseas technical communication tasks, other European language would be a plus. Experience in after-sales training and technical consulting for high-end automotive brands and electric vehicles. Rigorous logical thinking, good communication and coordination skills. Willing and flexible to travel among BYD UK management regions; willing to travel to China. Previous experience as a technical maintenance technician, technical manager or with diagnostic and maintenance skills is an advantage. We offer: Performance and experience based competitive remuneration, pension plan. 25 holidays + public holidays Scottish Widow workplace pension Commute allowance Department & company wide teambuilding events. An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy. Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air . We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
Our client is seeking an experienced Technical Consultant to join their dedicated technical team based in their Theale office. You will play a key role in supporting and growing the business, with a particular focus on Unified Communications (UC) and key partner channels. This is a hands-on technical role with a strong focus on pre-sales. Working with the sales department, your main priority will be to provide technical guidance, product demos and solution designs for their partners. You will also be responsible for providing 2nd-line post-sales support, working alongside colleagues to ensure customer issues are resolved quickly and efficiently. Additional responsibilities include delivering product training to internal staff and external partners. You will be expected to help create and deliver technical content for webinars, open days, and assist the team at seminars and industry exhibitions as required. As the Technical Consultant your responsibilities will be to: Pre-Sales Support Provide assistance to customers Propose solutions which meet those requirements, ensuring they are technically viable and add value to proposals. Understand and demonstrate products/solutions to resellers, including customer visits, seminars and trade shows. Help the sales team identify upsell opportunities into existing accounts. Help to coordinate and deliver webinars Supplier Engagement Maintain relationships with suppliers, understand their portfolio Primary technical/product contact for UC suppliers. Maintain supplier technical qualifications as required Attend and lead meetings with suppliers Staff Training Provide structured product & technology training for sales and technical staff. Content is generally provided by suppliers, but course development is required. Customer Training Although online training is typically available, it is expected that you will also run instructor-led courses with a hands-on element to enable customers to gain their certifications in a classroom environment. After gaining sufficient knowledge and suitable trainer certifications it is expected that at least one supplier training will be run each month. The Trainer must take some responsibility to promote the courses, internally with Sales/Marketing teams and directly with Customers. Identify other commercial opportunities for 1-day technology training courses, develop and deliver them. g. SIP Troubleshooting, Wireshark, WiFi etc. Post-Sales, 2nd-Line Technical Support Work with customers by phone and email to resolve technical & product related issues. Despite a large and diverse range of products our client provides a high level of technical support, generally without the need to escalate to manufacturers. The role is expected to have a good understanding of the fundamentals and be able to investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data are recorded. The person: Degree or equivalent in a computing related subject and/or have proof of a solid networking background. Strong technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance / Software / Cloud Enterprise / (Multi-cell) DECT IP Phone Management / Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working technical knowledge of current VoIP practices, protocols, and principles. Ability to analyse Logs, SIP traces & PCAP generated from customer equipment. Adept at reading and interpreting technical documentation and procedure manuals. Strong interpersonal, written and oral communication skills including the ability to confidently present webinars, training courses and seminar presentations. Ability to conduct research into telecommunications issues and products. Ability to communicate with all levels of the business Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives Must be free to work in the UK with no restrictions of Visas and work permits. Full / Valid UK Driving License.
Oct 17, 2025
Full time
Our client is seeking an experienced Technical Consultant to join their dedicated technical team based in their Theale office. You will play a key role in supporting and growing the business, with a particular focus on Unified Communications (UC) and key partner channels. This is a hands-on technical role with a strong focus on pre-sales. Working with the sales department, your main priority will be to provide technical guidance, product demos and solution designs for their partners. You will also be responsible for providing 2nd-line post-sales support, working alongside colleagues to ensure customer issues are resolved quickly and efficiently. Additional responsibilities include delivering product training to internal staff and external partners. You will be expected to help create and deliver technical content for webinars, open days, and assist the team at seminars and industry exhibitions as required. As the Technical Consultant your responsibilities will be to: Pre-Sales Support Provide assistance to customers Propose solutions which meet those requirements, ensuring they are technically viable and add value to proposals. Understand and demonstrate products/solutions to resellers, including customer visits, seminars and trade shows. Help the sales team identify upsell opportunities into existing accounts. Help to coordinate and deliver webinars Supplier Engagement Maintain relationships with suppliers, understand their portfolio Primary technical/product contact for UC suppliers. Maintain supplier technical qualifications as required Attend and lead meetings with suppliers Staff Training Provide structured product & technology training for sales and technical staff. Content is generally provided by suppliers, but course development is required. Customer Training Although online training is typically available, it is expected that you will also run instructor-led courses with a hands-on element to enable customers to gain their certifications in a classroom environment. After gaining sufficient knowledge and suitable trainer certifications it is expected that at least one supplier training will be run each month. The Trainer must take some responsibility to promote the courses, internally with Sales/Marketing teams and directly with Customers. Identify other commercial opportunities for 1-day technology training courses, develop and deliver them. g. SIP Troubleshooting, Wireshark, WiFi etc. Post-Sales, 2nd-Line Technical Support Work with customers by phone and email to resolve technical & product related issues. Despite a large and diverse range of products our client provides a high level of technical support, generally without the need to escalate to manufacturers. The role is expected to have a good understanding of the fundamentals and be able to investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data are recorded. The person: Degree or equivalent in a computing related subject and/or have proof of a solid networking background. Strong technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance / Software / Cloud Enterprise / (Multi-cell) DECT IP Phone Management / Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working technical knowledge of current VoIP practices, protocols, and principles. Ability to analyse Logs, SIP traces & PCAP generated from customer equipment. Adept at reading and interpreting technical documentation and procedure manuals. Strong interpersonal, written and oral communication skills including the ability to confidently present webinars, training courses and seminar presentations. Ability to conduct research into telecommunications issues and products. Ability to communicate with all levels of the business Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives Must be free to work in the UK with no restrictions of Visas and work permits. Full / Valid UK Driving License.
Senior Software Engineer (Web & iPortal) About iProov iProov is the world leader in biometric verification. We are on a mission to make the world a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organizations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more. Additionally, iProov is an emerging leader in a new phase of airport biometric technology. As a rapidly growing company specializing in the development and deployment of cutting-edge physical technology solutions, we are committed to delivering high-quality, reliable products and exceptional customer service. We are seeking a highly motivated and technically skilled Operations Manager to join our team and play a crucial role in ensuring the successful deployment and operation of our solutions within North American airports and beyond. The Role Reports to : Head of Web & iPortal Development Location : WeWork Waterloo, London, SW16 1JH - Hybrid (at least once per week in the office) Comp: Negotiable (Base) + Company Performance Bonus (10%) + Growth Shares + iProov UK Benefits iProov's Web SDK is pushing the boundaries of what is possible with web technologies today. The Web SDK provides a widely available, usable product that forms part of a system that delivers a number of social benefits to society, from remote onboarding to banks and healthcare to safe authentication for national infrastructure and services. Our vision is to provide this experience with native-level performance across the broadest range of devices possible. As with any interactive experience on the web, we know this is a challenging environment in which to deliver an SDK: it needs to fit into our customer's app framework and work in a variety of configurations; it's a rewarding feeling when we thread the needle through and watch how our releases perform on our dashboards and monitoring systems. How you can make an impact Applying deep technical expertise of emerging technologies to provide insight and technical leadership to promote new ideas. Owning the responsibility with the technical lead for planning and execution of complex feature deliveries. Providing hands-on technical contribution in a way that embodies our company values - focusing on achieving the remarkable and working as a team. Working with our product, science, platform and customer success teams to ensure we're delivering the best service and building the best products. Fostering the technical team's culture of innovation, iteration and inquisitiveness. Maintaining a deep understanding of technology and customers trends and opportunities Designing quality standards and driving teams to achieve Quality Excellence across iProov products Embedding a culture of collaboration, learning and empowerment Shaping the engineering culture by implementing best development practices What we would like to see from you Expert knowledge of vanilla JavaScript/TypeScript Understanding of WebAssembly Deep understanding of web security issues Significant hands-on experience with React Experience at developing services (RESTful API) including strong authentication (using JWT, 3rd party identity provider, etc), ORM and SQL or NoSQL (document oriented) databases Commercial experience designing and building CI/CD, CDNs, RESTful APIs Strong experience writing easily testable code (e.g. using dependency injection) Experience in cloud technologies (GCP preferred), IaC (e.g. Terraform), containers, container orchestration (e.g. Kubernetes), virtualisation and web servers Experience building software that scale Ability to share knowledge and mentor other team member s Benefits 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service) Growth Shares allocated after passing probation (6 months of service) Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme Nursery Sacrifice Scheme Work Overseas Perk - Work globally for up to 2 weeks Life Assurance SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family Award winning L&D platform with personal allocated training budgets Enhanced paid family leave Pension - 5% employee, 3% employer Flexible hybrid working environment Free Barista Coffee/Tea, biscuits with fruit in the WeWork office Free access to WeWork discounts and free online well-being sessions Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: Private Health cover including Dental, Optical, and Audiology 50% off monthly gym memberships Apple watches significantly discounted based member vitality status Half price trainers with Runners Need Weekly rewards - Free coffee with Café Nero Monthly rewards - Free Cinema ticket Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status Amazon prime free months based on activity Up to 25% cashback at Waitrose when buying healthy foods 75% off stays at Champneys Health Spas Allen Carr's £299 no smoking programme for free Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace Discounts on Weight Watchers 50%-80% off Comprehensive Private Health screenings Due to the nature of our work, we may require our staff to pass a UK Security Clearance check. As such, any offer would also depend on your ability to adhere to the UK Security check criteria.
Oct 16, 2025
Full time
Senior Software Engineer (Web & iPortal) About iProov iProov is the world leader in biometric verification. We are on a mission to make the world a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organizations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more. Additionally, iProov is an emerging leader in a new phase of airport biometric technology. As a rapidly growing company specializing in the development and deployment of cutting-edge physical technology solutions, we are committed to delivering high-quality, reliable products and exceptional customer service. We are seeking a highly motivated and technically skilled Operations Manager to join our team and play a crucial role in ensuring the successful deployment and operation of our solutions within North American airports and beyond. The Role Reports to : Head of Web & iPortal Development Location : WeWork Waterloo, London, SW16 1JH - Hybrid (at least once per week in the office) Comp: Negotiable (Base) + Company Performance Bonus (10%) + Growth Shares + iProov UK Benefits iProov's Web SDK is pushing the boundaries of what is possible with web technologies today. The Web SDK provides a widely available, usable product that forms part of a system that delivers a number of social benefits to society, from remote onboarding to banks and healthcare to safe authentication for national infrastructure and services. Our vision is to provide this experience with native-level performance across the broadest range of devices possible. As with any interactive experience on the web, we know this is a challenging environment in which to deliver an SDK: it needs to fit into our customer's app framework and work in a variety of configurations; it's a rewarding feeling when we thread the needle through and watch how our releases perform on our dashboards and monitoring systems. How you can make an impact Applying deep technical expertise of emerging technologies to provide insight and technical leadership to promote new ideas. Owning the responsibility with the technical lead for planning and execution of complex feature deliveries. Providing hands-on technical contribution in a way that embodies our company values - focusing on achieving the remarkable and working as a team. Working with our product, science, platform and customer success teams to ensure we're delivering the best service and building the best products. Fostering the technical team's culture of innovation, iteration and inquisitiveness. Maintaining a deep understanding of technology and customers trends and opportunities Designing quality standards and driving teams to achieve Quality Excellence across iProov products Embedding a culture of collaboration, learning and empowerment Shaping the engineering culture by implementing best development practices What we would like to see from you Expert knowledge of vanilla JavaScript/TypeScript Understanding of WebAssembly Deep understanding of web security issues Significant hands-on experience with React Experience at developing services (RESTful API) including strong authentication (using JWT, 3rd party identity provider, etc), ORM and SQL or NoSQL (document oriented) databases Commercial experience designing and building CI/CD, CDNs, RESTful APIs Strong experience writing easily testable code (e.g. using dependency injection) Experience in cloud technologies (GCP preferred), IaC (e.g. Terraform), containers, container orchestration (e.g. Kubernetes), virtualisation and web servers Experience building software that scale Ability to share knowledge and mentor other team member s Benefits 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service) Growth Shares allocated after passing probation (6 months of service) Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme Nursery Sacrifice Scheme Work Overseas Perk - Work globally for up to 2 weeks Life Assurance SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family Award winning L&D platform with personal allocated training budgets Enhanced paid family leave Pension - 5% employee, 3% employer Flexible hybrid working environment Free Barista Coffee/Tea, biscuits with fruit in the WeWork office Free access to WeWork discounts and free online well-being sessions Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: Private Health cover including Dental, Optical, and Audiology 50% off monthly gym memberships Apple watches significantly discounted based member vitality status Half price trainers with Runners Need Weekly rewards - Free coffee with Café Nero Monthly rewards - Free Cinema ticket Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status Amazon prime free months based on activity Up to 25% cashback at Waitrose when buying healthy foods 75% off stays at Champneys Health Spas Allen Carr's £299 no smoking programme for free Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace Discounts on Weight Watchers 50%-80% off Comprehensive Private Health screenings Due to the nature of our work, we may require our staff to pass a UK Security Clearance check. As such, any offer would also depend on your ability to adhere to the UK Security check criteria.
Responsibilities Assisting the SOM to ensure all Red Snapper Learning (RSL) managed training services are supplied on time and to the correct standards, meeting client expectations on every occasion Assisting the SOM to ensure all RSL clients and delegates receive a premium service Ensuring that quality is consistently maintained, at every stage of the services RSL provides across the RSL product portfolio Taking responsibility for ensuring all RSL course material is current, fit for purpose and meets the highest standards Internally and externally champion the service delivery and quality assurance function of the business Specific Responsibilities Managing and overseeing the work of business support officers, ensuring their tasks are completed accurately and on time Providing guidance, support and development opportunities to direct reports to enhance their performance and career growth Conducting regular performance reviews and provide constructive feedback Engaging, commissioning and managing course designers/trainers involved in the delivery of RSL managed services Attending weekly meetings, chaired by the CSD and RSL team members, to represent the service delivery and quality assurance function in planning, reviewing and future decision-making activity Maintaining and improving quality assurance processes to ensure the highest standards of service are met Overseeing coordination of scheduling and logistics of training programmes, ensuring that all resources, including trainers, venues, and materials are effectively managed Production of project management timelines Monitoring daily operations, identifying any issues or bottlenecks, and escalating as necessary to ensure smooth service delivery Collaborating with other departments to ensure all operational requirements are met Taking responsibility, where tasked, for the costs associated with service delivery and quality assurance outcomes Preparing and maintaining accurate records of operational activities, including training schedules, resource allocation and client communications Generating regular reports on operational performance metrics for review by the senior management Ensuring that all documentation is up-to-date and compliant with company policies Developing new products and services to meet the needs of existing clients Operating as the point of contact for assigned clients in absence of SOM and RSL team members Working with our clients, partners and delivery staff to ensure we continuously deliver the highest standards of service Delivering agile implementation strategies in anticipation of successful training programmes Managing and personally provide timely response and exceptional levels of service to all enquiries and multiple clients concurrently Creating proposals, presentations, contracts and other documentation, in line with relevant department procedures Reviewing responses to tenders, Requests for Proposals (RFPs) and other requests with RSL team members Skills and Qualifications Independent and self-motivated Analytical and solutions focused Good data analysis, planning and organisational skills Excellent written and verbal communication skills Excellent project and account management skills Ability to supervise and develop a small team, fostering a collaborative and high-performing work environment High level of accuracy and attention to detail in all aspects of work, including reporting and documentation Ability to work in a dynamic environment, adapting to changes and managing competing demands
Oct 09, 2025
Full time
Responsibilities Assisting the SOM to ensure all Red Snapper Learning (RSL) managed training services are supplied on time and to the correct standards, meeting client expectations on every occasion Assisting the SOM to ensure all RSL clients and delegates receive a premium service Ensuring that quality is consistently maintained, at every stage of the services RSL provides across the RSL product portfolio Taking responsibility for ensuring all RSL course material is current, fit for purpose and meets the highest standards Internally and externally champion the service delivery and quality assurance function of the business Specific Responsibilities Managing and overseeing the work of business support officers, ensuring their tasks are completed accurately and on time Providing guidance, support and development opportunities to direct reports to enhance their performance and career growth Conducting regular performance reviews and provide constructive feedback Engaging, commissioning and managing course designers/trainers involved in the delivery of RSL managed services Attending weekly meetings, chaired by the CSD and RSL team members, to represent the service delivery and quality assurance function in planning, reviewing and future decision-making activity Maintaining and improving quality assurance processes to ensure the highest standards of service are met Overseeing coordination of scheduling and logistics of training programmes, ensuring that all resources, including trainers, venues, and materials are effectively managed Production of project management timelines Monitoring daily operations, identifying any issues or bottlenecks, and escalating as necessary to ensure smooth service delivery Collaborating with other departments to ensure all operational requirements are met Taking responsibility, where tasked, for the costs associated with service delivery and quality assurance outcomes Preparing and maintaining accurate records of operational activities, including training schedules, resource allocation and client communications Generating regular reports on operational performance metrics for review by the senior management Ensuring that all documentation is up-to-date and compliant with company policies Developing new products and services to meet the needs of existing clients Operating as the point of contact for assigned clients in absence of SOM and RSL team members Working with our clients, partners and delivery staff to ensure we continuously deliver the highest standards of service Delivering agile implementation strategies in anticipation of successful training programmes Managing and personally provide timely response and exceptional levels of service to all enquiries and multiple clients concurrently Creating proposals, presentations, contracts and other documentation, in line with relevant department procedures Reviewing responses to tenders, Requests for Proposals (RFPs) and other requests with RSL team members Skills and Qualifications Independent and self-motivated Analytical and solutions focused Good data analysis, planning and organisational skills Excellent written and verbal communication skills Excellent project and account management skills Ability to supervise and develop a small team, fostering a collaborative and high-performing work environment High level of accuracy and attention to detail in all aspects of work, including reporting and documentation Ability to work in a dynamic environment, adapting to changes and managing competing demands
A great opportunity to work in advertising sales in a dynamic and progressive company. You will be joining an established and growing sales team and will be provided full sales training as part of the on-boarding processes which continues with monthly sales training by a trainer. Previous sales experience not required but if you have worked in retail sales, membership sales, hospitality that would be a plus. You will be: confident, outgoing, resilient, competitive, self-motivated and keen to develop a career in sales and business development. Tele-Sales Exec Benefits: 22 days annual leave, increasing each year up to 25 days Work-place pension scheme In-House Training & Mentoring Programmes Bonus schemes & uncapped commission Free Parking Subsidised gym memberships Tele-Sales Exec will be involved in: Reach (& exceed) individual sales targets Win new business from local advertisers and develop existing business Contribute to company goals, promoting products & cross-selling Make required number of quality telephone calls daily Generate required number of face-to-face meetings Develop meaningful relationships with the Marketing Managers/owners of local businesses Actively participate in sales meetings & subsequent team activities Ensure all administration is in line with company policy & procedure Tele-Sales Exec will have: High energy levels with an upbeat & positive outlook An interest in media, marketing & communications - able to sell a concept Confident on the telephone, as well as face-to-face Motivated, professional and engaging Personable, relationship-builder Natural organisational & prioritisation skills Ability to win new business & account manage Sales experience would be an advantage, but is not a necessity Thank you for your application however due to the high volume of candidates applying, if you have not heard back from us within 5 days please assume that you have not been successful on this occasion.
Oct 08, 2025
Full time
A great opportunity to work in advertising sales in a dynamic and progressive company. You will be joining an established and growing sales team and will be provided full sales training as part of the on-boarding processes which continues with monthly sales training by a trainer. Previous sales experience not required but if you have worked in retail sales, membership sales, hospitality that would be a plus. You will be: confident, outgoing, resilient, competitive, self-motivated and keen to develop a career in sales and business development. Tele-Sales Exec Benefits: 22 days annual leave, increasing each year up to 25 days Work-place pension scheme In-House Training & Mentoring Programmes Bonus schemes & uncapped commission Free Parking Subsidised gym memberships Tele-Sales Exec will be involved in: Reach (& exceed) individual sales targets Win new business from local advertisers and develop existing business Contribute to company goals, promoting products & cross-selling Make required number of quality telephone calls daily Generate required number of face-to-face meetings Develop meaningful relationships with the Marketing Managers/owners of local businesses Actively participate in sales meetings & subsequent team activities Ensure all administration is in line with company policy & procedure Tele-Sales Exec will have: High energy levels with an upbeat & positive outlook An interest in media, marketing & communications - able to sell a concept Confident on the telephone, as well as face-to-face Motivated, professional and engaging Personable, relationship-builder Natural organisational & prioritisation skills Ability to win new business & account manage Sales experience would be an advantage, but is not a necessity Thank you for your application however due to the high volume of candidates applying, if you have not heard back from us within 5 days please assume that you have not been successful on this occasion.
Career Opportunities with Engel Machinery ENGEL embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, ENGEL is the injection molding industry leader in technological advancements, ensuring sustainable global growth. The ENGEL company history is a success story that we keep on writing everyday together with our employees. Do you have what it takes to spur game-changing innovation, generate creative solutions and add world-class value to our customers? Then get ready to join the ENGEL team and become part of the next chapter in our history as we continue to grow the business in North America! Job Summary: Provides training to ENGEL Field Service Technicians on the proper installation, start-up, maintenance, and troubleshooting of ENGEL injection molding and automation equipment. This is a key role that will also travel around the US to help support the apprenticeship program, help develop further trainings, and support the Field Service Technicians in their ongoing training. Essential Duties and Responsibilities: Leads technical instruction to Technicians on location at the York, PA Technician training center Trains technicians on technical information related to ENGEL machinery, including hydraulics, pneumatics, electrical, electronics, safety, mechanical, machine controller, hardware, software, automation, quality standards, and proper documentation of tasks Uses the ENGEL global STT standard training curriculum as the basis for all trainings. Utilizes personal experience and expertise to bring the curriculum to practical exercises carried out on dedicated training equipment (machines and automation) which are located at ENGEL training centers, primarily in York, PA In addition to hands-on training uses a variety of methods to train, including visual aids, computer presentations, projector, charts, manuals, presentations and demonstrations Develops training material for continuous improvement and enhancement of the training program Identifies gaps in the training material, then partners with other trainers and training departments abroad to improve the program Secures the necessary schematics and other documentation to support training needs. Studies and prepares to deliver top quality training courses on a consistent basis Partners with other ENGEL CSD colleagues and departments to continually develop as a trainer and enhance the program with accurate information Stays current with global service information, ENGEL designs, and advanced technical training topics to keep the training relevant to our market needs Partners with CSD leadership on scheduling and trainee documentation Course schedules will be created on an annual basis. The trainer has considerable input on the schedule of courses, number of trainees per course, and assigning trainees to proper class groups The trainer will participate in pre-training reviews of incoming trainees to prepare the course content based on needs. Furthermore, the trainer will participate in post-training reviews to assess trainee growth, including ratings and documentation of trainee success which is subsequently shared with trainees at the conclusion of trainings Serves as a field training resource to bolster ENGEL's technician onboarding and development In addition to in-house training, the trainer will travel to active service assignments to work with technicians in the field During field training visits the trainer will serve as a coach and mentor to technicians, assessing growth and comprehension of technical topics, confirming technicians demonstrate proper task completion in the field Based on field assessments the trainer will work with the technicians and their respective managers to develop individualized training plans to ensure our technicians continue to grow their skills and confidence in the field Responsible for the technician apprenticeship program in collaboration with CSD leadership Ensures apprentices complete all relevant on the job training requirements Partners with service managers to ensure a diverse training experience in the field Works with apprentices, providing regular feedback regarding their mastery of skills and progress Works with our apprentice training school to ensure proper course selection Collaborate with HR to ensure administrative requirements are met and deliver required information to stay on track towards completion of the program Participates in the apprentice recruiting process Performs other duties or special projects as required or as assigned by a supervisor. QUALIFICATION REQUIREMENTS Educational/Training Requirement: High school diploma or equivalent 2 years of trade school and/or completion of post-secondary education preferred Experience: Minimum 10 years related plastics industry experience is required, preferably in field service and/or learning and development. Licenses/Certifications: Driver's license with Real ID endorsement Passport Knowledge, Skills, and Abilities: Proficient in presentation packages such as MS PowerPoint, Excel and Word as well as ENGEL software systems. Experience with tools such as gauges, multimeters, micrometers, vernier scales and general technician tools is required. Experience with projectors, audio systems and computers are required. Excellent communication skills needed to work with other ENGEL employees and departments on a regular basis. External communications with customers and technical training schools Awareness of professional and safety standards (e.g., OSHA, ISO, CSO and ANSI) is a must. Strong customer service mentality Ability to be resourceful and to seek out training improvements OTHER REQUIREMENTS Travel Requirements: Domestic travel - up to 50% International travel - less than 10%, primarily to headquarters or other ENGEL training centers WHY ENGEL? The ENGEL group has been thriving for decades. This is because as a family-run company, we rely on long-standing relationships and aim to live up to our own exacting standards of expertise and experience in all fields of plastics processing . We see ourselves as a driving, innovative force that has continually set new standards in a dynamic and diverse industry. Our competitive edge has come from generating added value for customers worldwide. ENGEL attaches great importance to flexibility, innovation and self-responsibility of all of its employees and business units. This is the only way to consistently supply and guarantee results of the highest global standards. ENGEL offers a competitive total compensation package to eligible employees, including: health, dental, LTD and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay and holiday pay. We are looking forward to receiving your application and resume and going over the position with you. ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws. ABOUT THIS COMPANY ENGEL is a global leader in the manufacture of plastics processing machines. Today, the ENGEL Group offers a full range of technology modules for plastics processing as a single source supplier: Injection molding machines for thermoplastics and elastomers, and automation. In 2016/2017 ENGEL's turnover totaled approximately 1.36 billion euros worldwide, with 5,900 employees across nine production plants in Europe, North America and Asia (China and Korea), and subsidiaries and representatives in more than 85 countries. ENGEL offers its customers the excellent global support they need to compete and succeed with new technologies and leading-edge production systems.
Oct 08, 2025
Full time
Career Opportunities with Engel Machinery ENGEL embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, ENGEL is the injection molding industry leader in technological advancements, ensuring sustainable global growth. The ENGEL company history is a success story that we keep on writing everyday together with our employees. Do you have what it takes to spur game-changing innovation, generate creative solutions and add world-class value to our customers? Then get ready to join the ENGEL team and become part of the next chapter in our history as we continue to grow the business in North America! Job Summary: Provides training to ENGEL Field Service Technicians on the proper installation, start-up, maintenance, and troubleshooting of ENGEL injection molding and automation equipment. This is a key role that will also travel around the US to help support the apprenticeship program, help develop further trainings, and support the Field Service Technicians in their ongoing training. Essential Duties and Responsibilities: Leads technical instruction to Technicians on location at the York, PA Technician training center Trains technicians on technical information related to ENGEL machinery, including hydraulics, pneumatics, electrical, electronics, safety, mechanical, machine controller, hardware, software, automation, quality standards, and proper documentation of tasks Uses the ENGEL global STT standard training curriculum as the basis for all trainings. Utilizes personal experience and expertise to bring the curriculum to practical exercises carried out on dedicated training equipment (machines and automation) which are located at ENGEL training centers, primarily in York, PA In addition to hands-on training uses a variety of methods to train, including visual aids, computer presentations, projector, charts, manuals, presentations and demonstrations Develops training material for continuous improvement and enhancement of the training program Identifies gaps in the training material, then partners with other trainers and training departments abroad to improve the program Secures the necessary schematics and other documentation to support training needs. Studies and prepares to deliver top quality training courses on a consistent basis Partners with other ENGEL CSD colleagues and departments to continually develop as a trainer and enhance the program with accurate information Stays current with global service information, ENGEL designs, and advanced technical training topics to keep the training relevant to our market needs Partners with CSD leadership on scheduling and trainee documentation Course schedules will be created on an annual basis. The trainer has considerable input on the schedule of courses, number of trainees per course, and assigning trainees to proper class groups The trainer will participate in pre-training reviews of incoming trainees to prepare the course content based on needs. Furthermore, the trainer will participate in post-training reviews to assess trainee growth, including ratings and documentation of trainee success which is subsequently shared with trainees at the conclusion of trainings Serves as a field training resource to bolster ENGEL's technician onboarding and development In addition to in-house training, the trainer will travel to active service assignments to work with technicians in the field During field training visits the trainer will serve as a coach and mentor to technicians, assessing growth and comprehension of technical topics, confirming technicians demonstrate proper task completion in the field Based on field assessments the trainer will work with the technicians and their respective managers to develop individualized training plans to ensure our technicians continue to grow their skills and confidence in the field Responsible for the technician apprenticeship program in collaboration with CSD leadership Ensures apprentices complete all relevant on the job training requirements Partners with service managers to ensure a diverse training experience in the field Works with apprentices, providing regular feedback regarding their mastery of skills and progress Works with our apprentice training school to ensure proper course selection Collaborate with HR to ensure administrative requirements are met and deliver required information to stay on track towards completion of the program Participates in the apprentice recruiting process Performs other duties or special projects as required or as assigned by a supervisor. QUALIFICATION REQUIREMENTS Educational/Training Requirement: High school diploma or equivalent 2 years of trade school and/or completion of post-secondary education preferred Experience: Minimum 10 years related plastics industry experience is required, preferably in field service and/or learning and development. Licenses/Certifications: Driver's license with Real ID endorsement Passport Knowledge, Skills, and Abilities: Proficient in presentation packages such as MS PowerPoint, Excel and Word as well as ENGEL software systems. Experience with tools such as gauges, multimeters, micrometers, vernier scales and general technician tools is required. Experience with projectors, audio systems and computers are required. Excellent communication skills needed to work with other ENGEL employees and departments on a regular basis. External communications with customers and technical training schools Awareness of professional and safety standards (e.g., OSHA, ISO, CSO and ANSI) is a must. Strong customer service mentality Ability to be resourceful and to seek out training improvements OTHER REQUIREMENTS Travel Requirements: Domestic travel - up to 50% International travel - less than 10%, primarily to headquarters or other ENGEL training centers WHY ENGEL? The ENGEL group has been thriving for decades. This is because as a family-run company, we rely on long-standing relationships and aim to live up to our own exacting standards of expertise and experience in all fields of plastics processing . We see ourselves as a driving, innovative force that has continually set new standards in a dynamic and diverse industry. Our competitive edge has come from generating added value for customers worldwide. ENGEL attaches great importance to flexibility, innovation and self-responsibility of all of its employees and business units. This is the only way to consistently supply and guarantee results of the highest global standards. ENGEL offers a competitive total compensation package to eligible employees, including: health, dental, LTD and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay and holiday pay. We are looking forward to receiving your application and resume and going over the position with you. ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws. ABOUT THIS COMPANY ENGEL is a global leader in the manufacture of plastics processing machines. Today, the ENGEL Group offers a full range of technology modules for plastics processing as a single source supplier: Injection molding machines for thermoplastics and elastomers, and automation. In 2016/2017 ENGEL's turnover totaled approximately 1.36 billion euros worldwide, with 5,900 employees across nine production plants in Europe, North America and Asia (China and Korea), and subsidiaries and representatives in more than 85 countries. ENGEL offers its customers the excellent global support they need to compete and succeed with new technologies and leading-edge production systems.
Job Position:Graduate Cyber Security Analyst - via the Graduate Development Programme Location:Hursley / Winchester / Southampton / Reading Starting Salary:£28,000 Start Date:September 2025 Application Requirements: Minimum 2:1 or above in a cyber security focused degree pathway. This role requires a high level of security clearance. Applicants must have been based in the UK for the last five years as a minimum. Ability to work on site 5 days a week from September 2025. Grayce is not on the UK Border Agency's Sponsor Register and is unable to sponsor work visas for international applicants. Launching in September 2025, this new Graduate SOC Analyst role will appeal to Graduates eager to break in to the world of cyber security. As part of Grayce's Accelerated Development Programme this is an exciting opportunity to work on high-impact security projects within an industry leading organisation. Why Grayce? We specialise in driving change and transformation for some of the world's most ambitious organisations. For over a decade, we've partnered with FTSE 100 and 250 companies to deliver impactful results by developing and deploying high-performing talent in the UK and beyond. OurAccelerated Development Programmeis designed to launch the careers of recent graduates eager to make an impact. We offer a fast-track route to expertise, allowing you to gain hands-on experience with one of our impressive clients in a variety of flexible roles such as SOC Analyst, Data Analyst, InfoSec, Software Testing and DevOps. Grayce has recently been voted as one of the Financial Times Best Employers 2025 and we are proud to have been recognised in the FT Fastest Growing Companies List for 2022, 2023 & 2024. Our Analysts are actively involved in major global transformation programmes across diverse industries and there has never been a more exciting time to join our business. What can you expect from your career at Grayce? At Grayce you'll embark on a journey of continuous learning, gaining industry-accredited qualifications whilst getting hands-on experience, working full-time on site directly with one of our prestigious FTSE100, 250, and 500 client partners. You will typically work for one client, delivering high quality outcomes during your Grayce tenure. The skills required for exceptional client delivery include include natural curiosity, proactivity, adaptability, effective communication and problem solving. Thrive under the guidance of our experienced Delivery Managers and Technical Trainers. They'll be your go-to, offering support, insights, sharing experiences. Starting as an Analyst with the potential for significant salary progression, you will pick up invaluable skills and complete a minimum of 6 industry recognised accreditations during your time on the development programme. Accreditations include :CompTIA Security+, CompTIA Cloud+, Agile Practitioner, CMI level 5 What are we looking for? 2:1 Undergraduate Degree:An undergraduate degree with a minimum 2:1, in a technical field like Computer Science, Information Technology, or Cyber Security. Technical Knowledge:We hugely value a solid foundation in technical concepts. This means being familiar with programming languages, understanding popular frameworks and tools used in cyber security. Analytical Problem Solving:We're looking for analytical minds that can spot patterns and think creatively. Whether it's dissecting complex issues or finding fresh angles, we highly value critical thinking skills and their application. Soft Skills:From effective communication styles to planning, organisation and a learning development mindset, Grayce is committed to building core consultancy skills. Stakeholder and time management are also core skills we utilise every day and we look for examples of this throughout our recruitment process. Package Available: Competitive Salary:Starting at £28,000 with potential for significant growth. Industry Recognition:We help you embark on your journey with fully funded, industry-recognised qualifications designed to maximise your experience and put you in control of your career. Mentors and Coaches:Access a network of mentors and coaches dedicated to you, your experiences and development at Grayce. Wellness Support:We are here for you 24/7 with our Employee Assistance Programme, offering confidential assistance ranging from financial and legal support to health and wellbeing.
Oct 07, 2025
Full time
Job Position:Graduate Cyber Security Analyst - via the Graduate Development Programme Location:Hursley / Winchester / Southampton / Reading Starting Salary:£28,000 Start Date:September 2025 Application Requirements: Minimum 2:1 or above in a cyber security focused degree pathway. This role requires a high level of security clearance. Applicants must have been based in the UK for the last five years as a minimum. Ability to work on site 5 days a week from September 2025. Grayce is not on the UK Border Agency's Sponsor Register and is unable to sponsor work visas for international applicants. Launching in September 2025, this new Graduate SOC Analyst role will appeal to Graduates eager to break in to the world of cyber security. As part of Grayce's Accelerated Development Programme this is an exciting opportunity to work on high-impact security projects within an industry leading organisation. Why Grayce? We specialise in driving change and transformation for some of the world's most ambitious organisations. For over a decade, we've partnered with FTSE 100 and 250 companies to deliver impactful results by developing and deploying high-performing talent in the UK and beyond. OurAccelerated Development Programmeis designed to launch the careers of recent graduates eager to make an impact. We offer a fast-track route to expertise, allowing you to gain hands-on experience with one of our impressive clients in a variety of flexible roles such as SOC Analyst, Data Analyst, InfoSec, Software Testing and DevOps. Grayce has recently been voted as one of the Financial Times Best Employers 2025 and we are proud to have been recognised in the FT Fastest Growing Companies List for 2022, 2023 & 2024. Our Analysts are actively involved in major global transformation programmes across diverse industries and there has never been a more exciting time to join our business. What can you expect from your career at Grayce? At Grayce you'll embark on a journey of continuous learning, gaining industry-accredited qualifications whilst getting hands-on experience, working full-time on site directly with one of our prestigious FTSE100, 250, and 500 client partners. You will typically work for one client, delivering high quality outcomes during your Grayce tenure. The skills required for exceptional client delivery include include natural curiosity, proactivity, adaptability, effective communication and problem solving. Thrive under the guidance of our experienced Delivery Managers and Technical Trainers. They'll be your go-to, offering support, insights, sharing experiences. Starting as an Analyst with the potential for significant salary progression, you will pick up invaluable skills and complete a minimum of 6 industry recognised accreditations during your time on the development programme. Accreditations include :CompTIA Security+, CompTIA Cloud+, Agile Practitioner, CMI level 5 What are we looking for? 2:1 Undergraduate Degree:An undergraduate degree with a minimum 2:1, in a technical field like Computer Science, Information Technology, or Cyber Security. Technical Knowledge:We hugely value a solid foundation in technical concepts. This means being familiar with programming languages, understanding popular frameworks and tools used in cyber security. Analytical Problem Solving:We're looking for analytical minds that can spot patterns and think creatively. Whether it's dissecting complex issues or finding fresh angles, we highly value critical thinking skills and their application. Soft Skills:From effective communication styles to planning, organisation and a learning development mindset, Grayce is committed to building core consultancy skills. Stakeholder and time management are also core skills we utilise every day and we look for examples of this throughout our recruitment process. Package Available: Competitive Salary:Starting at £28,000 with potential for significant growth. Industry Recognition:We help you embark on your journey with fully funded, industry-recognised qualifications designed to maximise your experience and put you in control of your career. Mentors and Coaches:Access a network of mentors and coaches dedicated to you, your experiences and development at Grayce. Wellness Support:We are here for you 24/7 with our Employee Assistance Programme, offering confidential assistance ranging from financial and legal support to health and wellbeing.
Artificial intelligence training initiative Máté is developing components for driver assistance systems in Hungary, Michael is researching the noise behavior of steering systems in the U.S. Both are taking part in the Bosch Center for Artificial Intelligence (BCAI) training initiative - and are thus making themselves fit to work with artificial intelligence. BCAI's training initiative prepares employees to work with artificial intelligence (AI). One of BCAI's many training offerings is the 18-month expert program, in which employees develop into experts in data engineering and data science. "In a few years, software competence will be standard for every engineer", says Máté. As part of the expert program, the group leader is training to become a data engineer. A data engineer's job is to organize, cleanse and make data available to others for use in training an artificial intelligence, for example. "As a leader, I feel a responsibility to educate myself in the field and be a role model. I didn't know anything about professional software development", he says. "That's why I was so interested in the program. It's like I'm learning a new language." Máté and his team in Budapest are responsible for the development of components in driver assistance systems. During tests, they are exposed to vibrations or extreme temperatures, for example. In the future, the test reports should be generated automatically. He is bringing this project into the advanced training program to become a data engineer. The idea: "The data pipeline begins with the collection, conversion and structured storage of raw data. By means of AI, relevant data is automatically printed in the report, which only needs to be reviewed by a human", he says. This can save time and money and help improve quality, he adds. Martin Thomas, Training Manager (BCAI) Over a period of one and a half years, employees undergo further training in a fixed group as part of the expert programs. In addition to theory, they contribute a practical issue from their everyday work. Anyone selected for the program can spend 30 percent of their working time on it. The department covers the costs. By 2025 all Bosch products should either contain AI or have been developed or manufactured with its help. "Accordingly, the number of associates who deal with the topic must also increase significantly", says Martin, who is responsible for training. "We have offers for beginners and experts", he explains. These include online trainings as well as training courses for managers. To get started, there's the 'BCAI Learning Platform', where participants can complete virtual courses on their own. These include an introduction to statistics, neural networks and time series analysis. The expert programs are particularly intensive. Michael has taken part in these. "I really like the fact that I can contribute my expertise here", he says. The 41-year-old researches in Plymouth when and where noises occur during steering and how they can be prevented. He introduces this question to his training as a Data Scientist. Simplified, a Data Scientist draws knowledge from large amounts of data. "The data we collect in our measurements must be analyzed using modern methods", explains the engineer, who studied mechanical engineering and mechatronics. Artificial intelligence can be used to predict how the steering will behave at the customer's site and on the road, he says. "In ten years, mechanical engineering will no longer exist in its current form. Nothing will be sold there without software in the product", he says. "Machine learning will be the standard then. So this is the right time to deep dive into it." Jasmin Dippert, Data Scientist "I was already programming in my studies and in my free time", says Jasmin. She was trained as a Data Scientist at Bosch and then moved to a new position. Previously, she worked as an engineer in process development and, among other things, worked on live process monitoring in 3D printing - one of two projects she contributed to the AI training. The goal: an artificial intelligence that uses photos, taken during printing, to detect when a part is about to come out of the 3D printer defective and sounds the alarm. Two mentors from BCAI were on hand to advise her. Her project will now continue in the business unit. In her new job, she is using the skills she learned in stationary fuel cell production. "I'm glad I took the chance and started something new like this." Mai Lan Ha, Data Scientist In order to be able to offer programs that are as customized as possible, the BCAI implements the training and further education itself - and relies on its own teachers. Mai Lan Ha trains employees at the Bosch Center for Artificial Intelligence (BCAI) in Renningen to become Data Scientist. "Turning your own people into teachers is a great idea", says the scientist, who did her PhD at the University of Siegen and already has experience in training. "The combination of industry and research really makes sense, as each area benefits from the other." As a teacher, she also gets in touch with topics and projects in the expert program, through which she continues learning. "As a trainer, I also have to constantly renew my knowledge."
Oct 07, 2025
Full time
Artificial intelligence training initiative Máté is developing components for driver assistance systems in Hungary, Michael is researching the noise behavior of steering systems in the U.S. Both are taking part in the Bosch Center for Artificial Intelligence (BCAI) training initiative - and are thus making themselves fit to work with artificial intelligence. BCAI's training initiative prepares employees to work with artificial intelligence (AI). One of BCAI's many training offerings is the 18-month expert program, in which employees develop into experts in data engineering and data science. "In a few years, software competence will be standard for every engineer", says Máté. As part of the expert program, the group leader is training to become a data engineer. A data engineer's job is to organize, cleanse and make data available to others for use in training an artificial intelligence, for example. "As a leader, I feel a responsibility to educate myself in the field and be a role model. I didn't know anything about professional software development", he says. "That's why I was so interested in the program. It's like I'm learning a new language." Máté and his team in Budapest are responsible for the development of components in driver assistance systems. During tests, they are exposed to vibrations or extreme temperatures, for example. In the future, the test reports should be generated automatically. He is bringing this project into the advanced training program to become a data engineer. The idea: "The data pipeline begins with the collection, conversion and structured storage of raw data. By means of AI, relevant data is automatically printed in the report, which only needs to be reviewed by a human", he says. This can save time and money and help improve quality, he adds. Martin Thomas, Training Manager (BCAI) Over a period of one and a half years, employees undergo further training in a fixed group as part of the expert programs. In addition to theory, they contribute a practical issue from their everyday work. Anyone selected for the program can spend 30 percent of their working time on it. The department covers the costs. By 2025 all Bosch products should either contain AI or have been developed or manufactured with its help. "Accordingly, the number of associates who deal with the topic must also increase significantly", says Martin, who is responsible for training. "We have offers for beginners and experts", he explains. These include online trainings as well as training courses for managers. To get started, there's the 'BCAI Learning Platform', where participants can complete virtual courses on their own. These include an introduction to statistics, neural networks and time series analysis. The expert programs are particularly intensive. Michael has taken part in these. "I really like the fact that I can contribute my expertise here", he says. The 41-year-old researches in Plymouth when and where noises occur during steering and how they can be prevented. He introduces this question to his training as a Data Scientist. Simplified, a Data Scientist draws knowledge from large amounts of data. "The data we collect in our measurements must be analyzed using modern methods", explains the engineer, who studied mechanical engineering and mechatronics. Artificial intelligence can be used to predict how the steering will behave at the customer's site and on the road, he says. "In ten years, mechanical engineering will no longer exist in its current form. Nothing will be sold there without software in the product", he says. "Machine learning will be the standard then. So this is the right time to deep dive into it." Jasmin Dippert, Data Scientist "I was already programming in my studies and in my free time", says Jasmin. She was trained as a Data Scientist at Bosch and then moved to a new position. Previously, she worked as an engineer in process development and, among other things, worked on live process monitoring in 3D printing - one of two projects she contributed to the AI training. The goal: an artificial intelligence that uses photos, taken during printing, to detect when a part is about to come out of the 3D printer defective and sounds the alarm. Two mentors from BCAI were on hand to advise her. Her project will now continue in the business unit. In her new job, she is using the skills she learned in stationary fuel cell production. "I'm glad I took the chance and started something new like this." Mai Lan Ha, Data Scientist In order to be able to offer programs that are as customized as possible, the BCAI implements the training and further education itself - and relies on its own teachers. Mai Lan Ha trains employees at the Bosch Center for Artificial Intelligence (BCAI) in Renningen to become Data Scientist. "Turning your own people into teachers is a great idea", says the scientist, who did her PhD at the University of Siegen and already has experience in training. "The combination of industry and research really makes sense, as each area benefits from the other." As a teacher, she also gets in touch with topics and projects in the expert program, through which she continues learning. "As a trainer, I also have to constantly renew my knowledge."
Location: Manchester, England, United Kingdom Salary: Not disclosed Description Job Position:Graduate DevOps Analyst - via the Graduate Development Programme Location: Manchester Application Requirements: - Minimum 2:1 or above in a STEM (Science, Technology, Engineering, and Math) subject - Ability to work on site 5 days a week. - Right to work in the UK unsponsored for the duration of the programme Grayce is not on the UK Border Agency's Sponsor Register and is unable to sponsor work visas for international applicants. Are you a curious, adaptable, and proactive problem solver with strong communication skills and a drive to make an impact? At Grayce, we're looking for ambitious graduates who thrive in a fast paced environment and are eager to learn. Working in a role where attention to detail is key, we are looking for Graduates who will thrive in a team environment, where you'll build meaningful relationships and deliver excellence. Join us and be part of a community that cares, collaborates, and thrives together. Understanding the types of roles available to a Graduate Dev Ops Analyst: Graduate Software Developer: As a Software Developer you will support the software development team throughout all stages of software development including the planning and development of a product, followed by testing and delivery. The role will involve supporting the development team in building, testing and improving applications while learning from experienced developers. You'll write and debug code, troubleshoot issues and gain hands-on experience with technologies like Git and AWS, all while contributing to real-world projects in a collaborative environment. Tester: Launch your career as a Test Analyst, where you'll play a vital role in ensuring software quality by identifying bugs, writing test scripts, and executing test plans. Working closely with developers and end users, you'll help prevent defects, improve functionality, and gain hands-on experience in software testing and quality assurance. Kickstart your career in DevOps, where you'll manage AWS infrastructure, automate deployments, and optimize CI/CD pipelines for a cutting-edge digital service. You'll gain hands-on experience with technologies like Lambda, Terraform, and Kafka while ensuring seamless integration between modern and legacy systems. Why Grayce? We specialise in driving change and transformation for some of the world's most ambitious organisations and for over a decade, we've partnered with FTSE 100 and 250 companies to deliver impactful results by developing and deploying high-performing talent in the UK and beyond. Our accelerated development programmeis designed to launch the careers of recent graduates eager to make an impact. We offer a fast-track route to expertise, allowing you to gain hands-on experience with one of our impressive clients in a variety of flexible roles. Within this programme you could work in Data, DevOps, InfoSec, Testing or a Hybrid role within these disciplines. Opportunity: You'll embark on a journey of continuous learning, gaining industry-accredited qualifications, whilst getting hands-on experience, working full time on site directly with prestigious FTSE100, 250, and 500 organisations. Delivery: You will typically work for one client, delivering high quality outcomes during your Grayce tenure. The skills required for exceptional client delivery include natural curiosity, proactivity, adaptability, effective communication and problem solving. Mentoring : Thrive under the guidance of our experienced Delivery Managers and Technical Trainers. They'll be your go-to, offering support, insights and sharing experiences. Progression : You will pick up invaluable skills and complete a minimum of 6 industry recognised accreditations during your time on the development programme. What makes a great Grayce Analyst: 2:1 Undergraduate Degree: An undergraduate degree with a minimum 2:1 especially in a technical field like Computer Science, Information Technology, or Business Information Systems. A solid academic basis within data analysis and science through an additional MSc would be an advantage. Technical Knowledge: We hugely value a solid foundation in technical concepts. This means being familiar with programming languages, understanding popular frameworks and tools used in software development, DevOps and testing. Analytical Problem Solving: We're looking for analytical minds that can spot patterns and think creatively. Whether it's dissecting complex issues or finding fresh angles, we highly value critical thinking skills and their application. Soft Skills: From effective communication styles to planning, organisation and a learning development mindset, Grayce is committed to building core consultancy skills. Stakeholder and time management are core skills we utilise every day and we look for examples of those through our interview process. Why work for us? Competitive Salary: Starting at £25,000 with potential for significant growth. Industry Recognition: We help you embark on your journey with fully funded, industry-recognised qualifications designed to maximise your experience and put you in control of your career. Mentors and Coaches: Access a network of mentors and coaches dedicated to you, your experiences and development at Grayce. Wellness Support: We are here for you 24/7 with our Employee Assistance Programme, offering confidential assistance ranging from financial and legal support to health and wellbeing.
Oct 01, 2025
Full time
Location: Manchester, England, United Kingdom Salary: Not disclosed Description Job Position:Graduate DevOps Analyst - via the Graduate Development Programme Location: Manchester Application Requirements: - Minimum 2:1 or above in a STEM (Science, Technology, Engineering, and Math) subject - Ability to work on site 5 days a week. - Right to work in the UK unsponsored for the duration of the programme Grayce is not on the UK Border Agency's Sponsor Register and is unable to sponsor work visas for international applicants. Are you a curious, adaptable, and proactive problem solver with strong communication skills and a drive to make an impact? At Grayce, we're looking for ambitious graduates who thrive in a fast paced environment and are eager to learn. Working in a role where attention to detail is key, we are looking for Graduates who will thrive in a team environment, where you'll build meaningful relationships and deliver excellence. Join us and be part of a community that cares, collaborates, and thrives together. Understanding the types of roles available to a Graduate Dev Ops Analyst: Graduate Software Developer: As a Software Developer you will support the software development team throughout all stages of software development including the planning and development of a product, followed by testing and delivery. The role will involve supporting the development team in building, testing and improving applications while learning from experienced developers. You'll write and debug code, troubleshoot issues and gain hands-on experience with technologies like Git and AWS, all while contributing to real-world projects in a collaborative environment. Tester: Launch your career as a Test Analyst, where you'll play a vital role in ensuring software quality by identifying bugs, writing test scripts, and executing test plans. Working closely with developers and end users, you'll help prevent defects, improve functionality, and gain hands-on experience in software testing and quality assurance. Kickstart your career in DevOps, where you'll manage AWS infrastructure, automate deployments, and optimize CI/CD pipelines for a cutting-edge digital service. You'll gain hands-on experience with technologies like Lambda, Terraform, and Kafka while ensuring seamless integration between modern and legacy systems. Why Grayce? We specialise in driving change and transformation for some of the world's most ambitious organisations and for over a decade, we've partnered with FTSE 100 and 250 companies to deliver impactful results by developing and deploying high-performing talent in the UK and beyond. Our accelerated development programmeis designed to launch the careers of recent graduates eager to make an impact. We offer a fast-track route to expertise, allowing you to gain hands-on experience with one of our impressive clients in a variety of flexible roles. Within this programme you could work in Data, DevOps, InfoSec, Testing or a Hybrid role within these disciplines. Opportunity: You'll embark on a journey of continuous learning, gaining industry-accredited qualifications, whilst getting hands-on experience, working full time on site directly with prestigious FTSE100, 250, and 500 organisations. Delivery: You will typically work for one client, delivering high quality outcomes during your Grayce tenure. The skills required for exceptional client delivery include natural curiosity, proactivity, adaptability, effective communication and problem solving. Mentoring : Thrive under the guidance of our experienced Delivery Managers and Technical Trainers. They'll be your go-to, offering support, insights and sharing experiences. Progression : You will pick up invaluable skills and complete a minimum of 6 industry recognised accreditations during your time on the development programme. What makes a great Grayce Analyst: 2:1 Undergraduate Degree: An undergraduate degree with a minimum 2:1 especially in a technical field like Computer Science, Information Technology, or Business Information Systems. A solid academic basis within data analysis and science through an additional MSc would be an advantage. Technical Knowledge: We hugely value a solid foundation in technical concepts. This means being familiar with programming languages, understanding popular frameworks and tools used in software development, DevOps and testing. Analytical Problem Solving: We're looking for analytical minds that can spot patterns and think creatively. Whether it's dissecting complex issues or finding fresh angles, we highly value critical thinking skills and their application. Soft Skills: From effective communication styles to planning, organisation and a learning development mindset, Grayce is committed to building core consultancy skills. Stakeholder and time management are core skills we utilise every day and we look for examples of those through our interview process. Why work for us? Competitive Salary: Starting at £25,000 with potential for significant growth. Industry Recognition: We help you embark on your journey with fully funded, industry-recognised qualifications designed to maximise your experience and put you in control of your career. Mentors and Coaches: Access a network of mentors and coaches dedicated to you, your experiences and development at Grayce. Wellness Support: We are here for you 24/7 with our Employee Assistance Programme, offering confidential assistance ranging from financial and legal support to health and wellbeing.
We are seeking a proactive and adaptable HR Advisor on an FTC basis for 9-12 months (MAT cover). This is an office-based role offering £30,900 for the right person. On behalf of our client, we are looking for an HR Advisor experienced in employee relations, employment law, and the provision of general HR support to a variety of employees/stakeholders. Key Responsibilities: Support safeguarding efforts by promoting a culture of vigilance and responsibility across all staff. Contribute to various HR projects, including preparing analytical reports and working with internal and external datasets. Attend formal HR meetings such as investigations, grievances, and disciplinary proceedings to provide administrative support and maintain accurate records. Develop and manage digital communications and materials related to HR campaigns and employee engagement. Oversee the review cycle for support staff, including probationary periods and ongoing performance appraisals. Communicate training needs to managers in collaboration with the HR leadership. Coordinate bookings for external trainers and on-site facilities (e.g. venues, IT equipment, refreshments). Ensure employees and their managers are kept informed of available training opportunities. Support policy management by reviewing and updating HR-specific policies in line with regulatory requirements. Monitor and respond to general HR queries, directing enquiries to the appropriate team member where needed. Maintain and update HR system records (iTrent), and report system-related issues when they arise. Conduct routine audits of the Single Central Register for all departments and affiliated entities. Collaborate with colleagues to prepare and distribute annual salary documentation. Oversee compliance for external service providers by processing safeguarding checks and managing contractor records. Handle offboarding processes, including acknowledgment of resignations and arrangement of exit interviews contribute to regular reporting on exit interview feedback. Maintain HR and wellbeing communication platforms, including intranet pages and onsite wellbeing noticeboards. Track employee absences and escalate to relevant managers when absence thresholds are reached. Manage registrations for the employee assistance programme. Provide general administrative support such as document preparation, filing, spreadsheet maintenance, and correspondence. Carry out additional responsibilities as delegated by line management, provided they are aligned with the scope of the role. Benefits include but are not limited to: 25 days holiday, plus bank holidays 4% employer pension contribution Discounted lunches Free gym and pool access
Jul 15, 2025
Contractor
We are seeking a proactive and adaptable HR Advisor on an FTC basis for 9-12 months (MAT cover). This is an office-based role offering £30,900 for the right person. On behalf of our client, we are looking for an HR Advisor experienced in employee relations, employment law, and the provision of general HR support to a variety of employees/stakeholders. Key Responsibilities: Support safeguarding efforts by promoting a culture of vigilance and responsibility across all staff. Contribute to various HR projects, including preparing analytical reports and working with internal and external datasets. Attend formal HR meetings such as investigations, grievances, and disciplinary proceedings to provide administrative support and maintain accurate records. Develop and manage digital communications and materials related to HR campaigns and employee engagement. Oversee the review cycle for support staff, including probationary periods and ongoing performance appraisals. Communicate training needs to managers in collaboration with the HR leadership. Coordinate bookings for external trainers and on-site facilities (e.g. venues, IT equipment, refreshments). Ensure employees and their managers are kept informed of available training opportunities. Support policy management by reviewing and updating HR-specific policies in line with regulatory requirements. Monitor and respond to general HR queries, directing enquiries to the appropriate team member where needed. Maintain and update HR system records (iTrent), and report system-related issues when they arise. Conduct routine audits of the Single Central Register for all departments and affiliated entities. Collaborate with colleagues to prepare and distribute annual salary documentation. Oversee compliance for external service providers by processing safeguarding checks and managing contractor records. Handle offboarding processes, including acknowledgment of resignations and arrangement of exit interviews contribute to regular reporting on exit interview feedback. Maintain HR and wellbeing communication platforms, including intranet pages and onsite wellbeing noticeboards. Track employee absences and escalate to relevant managers when absence thresholds are reached. Manage registrations for the employee assistance programme. Provide general administrative support such as document preparation, filing, spreadsheet maintenance, and correspondence. Carry out additional responsibilities as delegated by line management, provided they are aligned with the scope of the role. Benefits include but are not limited to: 25 days holiday, plus bank holidays 4% employer pension contribution Discounted lunches Free gym and pool access
£100,000 - £110,000 (depending on experience) + Bonus (c. 50%) + Benefits London / Africa This is a unique opportunity for a senior level lean / continuous improvement specialist to drive lean and six sigma initiatives and projects in diverse and exciting organisations across Africa. Please note that the Lean Six Sigma Black Belt will be based from central London with around 50% - 60% of time in Africa. It is essential that candidates have experience of working in Africa. This is a career opportunity, leading to a range of opportunities in the UK and globally with further significant earnings and bonus potential in the future Our client has established themselves as a highly dynamic multi-billion USD turnover group, diversified across a wide number of industries globally. We require a Lean Six Sigma Black Belt to focus on their expanding presence (through organic growth and acquisition) in Africa, initially working with around 20 African based group organisations and capitalising on the immense economic opportunity and growth in the continent. The organisations are large and are spread across a diverse range of industries including manufacturing, IT, telecommunications, retail and financial services. The Lean Six Sigma Black Belt will be based from our client's EMEA head office in central London with around 50% - 60% travel (working across Africa, often for one or two weeks at a time). You will take on a remit of identifying and managing lean six sigma / process improvement projects, supporting and coaching colleagues and facilitating workshops for site teams with focus on implementing a culture of continuous improvement and sustainability. To be considered you will have a broad industry background having progressed your career in large / best practice organisations across ANY sector, however experience of both manufacturing and the service sector is of particular interest. You will possess experience at Senior Management level or above and have extremely strong lean skills / toolbox along with six sigma black belt or master black belt certification. You will be a passionate project manager, coach and trainer with much experience of successful engagement of a range of levels and people (from shop floor to Senior Management). It is essential that you are degree educated or above and have experience of working and implementing lean initiatives in multiple countries and cultures, including working in Africa. Language skills are of interest, French in particular, but this is not an essential criteria for the Lean Six Sigma Black Belt position. Our client is highly committed to the recruitment process and the major stakeholders appreciate the value of true operational / business excellence. This appointment offers the right candidate an exciting, fresh and rare opportunity. Should you feel your skills and experience are well suited to this opportunity please apply or for further information contact Dan Sculthorp, Director at 'OPEX Selection'. Should you be able to recommend someone for this job please contact us in complete confidence; should we place the referral we will pay you a bonus of GBP £300 in retail vouchers (of your choice) on their start date. OPEX Selection is the exclusive recruiter for this appointment. Industry: Jobs in same Industry and Location Function: Jobs in same Function and Location
Jul 10, 2025
Full time
£100,000 - £110,000 (depending on experience) + Bonus (c. 50%) + Benefits London / Africa This is a unique opportunity for a senior level lean / continuous improvement specialist to drive lean and six sigma initiatives and projects in diverse and exciting organisations across Africa. Please note that the Lean Six Sigma Black Belt will be based from central London with around 50% - 60% of time in Africa. It is essential that candidates have experience of working in Africa. This is a career opportunity, leading to a range of opportunities in the UK and globally with further significant earnings and bonus potential in the future Our client has established themselves as a highly dynamic multi-billion USD turnover group, diversified across a wide number of industries globally. We require a Lean Six Sigma Black Belt to focus on their expanding presence (through organic growth and acquisition) in Africa, initially working with around 20 African based group organisations and capitalising on the immense economic opportunity and growth in the continent. The organisations are large and are spread across a diverse range of industries including manufacturing, IT, telecommunications, retail and financial services. The Lean Six Sigma Black Belt will be based from our client's EMEA head office in central London with around 50% - 60% travel (working across Africa, often for one or two weeks at a time). You will take on a remit of identifying and managing lean six sigma / process improvement projects, supporting and coaching colleagues and facilitating workshops for site teams with focus on implementing a culture of continuous improvement and sustainability. To be considered you will have a broad industry background having progressed your career in large / best practice organisations across ANY sector, however experience of both manufacturing and the service sector is of particular interest. You will possess experience at Senior Management level or above and have extremely strong lean skills / toolbox along with six sigma black belt or master black belt certification. You will be a passionate project manager, coach and trainer with much experience of successful engagement of a range of levels and people (from shop floor to Senior Management). It is essential that you are degree educated or above and have experience of working and implementing lean initiatives in multiple countries and cultures, including working in Africa. Language skills are of interest, French in particular, but this is not an essential criteria for the Lean Six Sigma Black Belt position. Our client is highly committed to the recruitment process and the major stakeholders appreciate the value of true operational / business excellence. This appointment offers the right candidate an exciting, fresh and rare opportunity. Should you feel your skills and experience are well suited to this opportunity please apply or for further information contact Dan Sculthorp, Director at 'OPEX Selection'. Should you be able to recommend someone for this job please contact us in complete confidence; should we place the referral we will pay you a bonus of GBP £300 in retail vouchers (of your choice) on their start date. OPEX Selection is the exclusive recruiter for this appointment. Industry: Jobs in same Industry and Location Function: Jobs in same Function and Location
Oracle Fusion Trainers, Hybrid, 500 p/d outside IR35: We are seeking Oracle Fusion Trainers to join an exciting client's team on a temporary basis for a 6-month contract. You will be working as part of the Oracle Programme and will be responsible for developing/designing learning materials to support the roll-out of the Oracle Fusion Platform. Key Responsibilities: Deliver training to end users, including demonstrations Developing the training curriculum; course materials, exercises, guides, scripts for learning videos. Essential Skills Required: Experience with multiple Oracle projects Experience with at least two of Oracle Financials, Oracle Procurement, Oracle HCM (HCM experience must extend beyond Employee and Manager Self Service) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 08, 2025
Contractor
Oracle Fusion Trainers, Hybrid, 500 p/d outside IR35: We are seeking Oracle Fusion Trainers to join an exciting client's team on a temporary basis for a 6-month contract. You will be working as part of the Oracle Programme and will be responsible for developing/designing learning materials to support the roll-out of the Oracle Fusion Platform. Key Responsibilities: Deliver training to end users, including demonstrations Developing the training curriculum; course materials, exercises, guides, scripts for learning videos. Essential Skills Required: Experience with multiple Oracle projects Experience with at least two of Oracle Financials, Oracle Procurement, Oracle HCM (HCM experience must extend beyond Employee and Manager Self Service) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Conversational AI Trainer Location: London SE1 (3 days per week onsite) Full time Permanent Up to £55k basic plus pension, life insurance, 25 days hols Are you ready to inspire the next generation of Conversational AI experts? We're seeking a skilled and enthusiastic Conversational AI Trainer to shape the future of AI-driven communication. In this role, you'll create and deliver interactive training programs on conversational AI and NLP, empowering learners to design and deploy innovative solutions. If you have hands-on experience in building chatbots, voice assistants, and dialog systems, plus a knack for making complex ideas engaging and accessible, this is the opportunity for you! Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. What You'll Do: Develop and update training materials on key conversational AI topics, from language models to dialog management. Lead dynamic, hands-on workshops in person and virtually, helping learners build real-world conversational agents. Collaborate with clients to customize training for various industries, ensuring relevance and real-world application. Stay ahead of AI trends, integrating the latest advancements in conversational AI into your training programs. Evaluate training effectiveness, refining programs based on participant feedback and evolving industry standards. What We're Looking For: Education & Experience: Degree in Computer Science, AI, Linguistics, or related fields with experience in conversational AI development. Training Skills: Proven background in delivering engaging technical training on AI and NLP topics. Technical Expertise: Knowledge of leading platforms (eg, Dialogflow, Rasa) and NLP tools (spaCy, Hugging Face), plus Python proficiency. Communication & Adaptability: Exceptional ability to break down complex concepts and tailor content for diverse audiences. Some of the benefits include: Healthcare and dental insurance Company pension is matched up to 5% 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days Life assurance - 4 x annual salary Cycle to work scheme Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Mar 07, 2025
Full time
Conversational AI Trainer Location: London SE1 (3 days per week onsite) Full time Permanent Up to £55k basic plus pension, life insurance, 25 days hols Are you ready to inspire the next generation of Conversational AI experts? We're seeking a skilled and enthusiastic Conversational AI Trainer to shape the future of AI-driven communication. In this role, you'll create and deliver interactive training programs on conversational AI and NLP, empowering learners to design and deploy innovative solutions. If you have hands-on experience in building chatbots, voice assistants, and dialog systems, plus a knack for making complex ideas engaging and accessible, this is the opportunity for you! Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. What You'll Do: Develop and update training materials on key conversational AI topics, from language models to dialog management. Lead dynamic, hands-on workshops in person and virtually, helping learners build real-world conversational agents. Collaborate with clients to customize training for various industries, ensuring relevance and real-world application. Stay ahead of AI trends, integrating the latest advancements in conversational AI into your training programs. Evaluate training effectiveness, refining programs based on participant feedback and evolving industry standards. What We're Looking For: Education & Experience: Degree in Computer Science, AI, Linguistics, or related fields with experience in conversational AI development. Training Skills: Proven background in delivering engaging technical training on AI and NLP topics. Technical Expertise: Knowledge of leading platforms (eg, Dialogflow, Rasa) and NLP tools (spaCy, Hugging Face), plus Python proficiency. Communication & Adaptability: Exceptional ability to break down complex concepts and tailor content for diverse audiences. Some of the benefits include: Healthcare and dental insurance Company pension is matched up to 5% 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days Life assurance - 4 x annual salary Cycle to work scheme Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Telecoms Training Centre Lead / Assessor (Service Delivery) Location: Bristol Duration: Permanent About The Role Our client is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with clients, our client brings commitment, innovation, teamwork, and accountability to deliver long- term partnerships. They are part of the Telecom Division of group of companies. They deliver a range of essential infrastructure services to the utilities, transport, data and telecom sectors across the UK and Ireland. Smart City are currently looking to recruit a Telecoms Training Centre Lead / Assessor to work on our clients Telecom Contract in the Risby region, with our clients continuing to support Openreach with their implementation of a full fibre network through large scale roll outs of network build and maintenance activities including Next Generation Access technology, G.Fast, Fibre to the Cabinet (FTTC) and Fibre to the Premise (FTTP) solutions. This role will manage a wide range of quality assurance through training, coaching, and completing assessments of industry qualifications/accreditations. Overview of Responsibilities Ensure the provision of a safe and secure working environment in keeping with company policy and procedure as well as any legal requirements. Work proactively and collaboratively with the senior leadership team, managers, and other key personnel within your responsible region to establish and maintain a programme of continual improvement. Oversee Training Centre performance against targets, identify trends and exploit opportunities for improvement. Effective coaching of Telecoms Trainer personnel to proactively support their professional development against the industry recognised competency framework (e.g., CAVA,AET,IQA). Liaise with the client to ensure accreditation standards and specifications are consistently met. Provide effective supervision of Telecoms Trainers to ensure a fully competent workforce. Collaborate with Accreditation Compliance Manager, to ensure job role compliance against fully accredited workforce matrices. Work in collaboration with Accreditation Compliance Manager to ensure all personnel receive the necessary training prior to being put to work. Where necessary, create and distribute accreditation related promotional material, alerts, bulletins, and briefings to increase awareness and communicate lessons learned. Ensure that incident & accident investigations are to an exemplary standard with actions, best practice and learning. Act as lead investigator were required. Ensure all associated guidance documents, standards, and specifications applicable to our operations are maintained and readily available where required. Ensure that the Training Centre within your area of responsibility performs and delivers to the requirements of the Terms of Reference issued by the division. Developing comprehensive training programs covering various aspects of telecommunications, including network infrastructure, technologies, protocols, and systems. Training Delivery - Overseeing the planning and execution of training sessions to ensure they meet the learning objectives of participants and are delivered effectively. Team Supervision - Providing leadership and guidance to the training centre team, to ensure a collaborative and supportive work environment. Client Relations - Building and maintaining relationships with telecom companies, industry associations, and other stakeholders to understand their training needs and develop customised programs to address them. Internal Quality Assurance - Implementing quality assurance measures to maintain the integrity and effectiveness of training programs, including regular review of curriculum materials, training methodologies, and instructor performance. Professional Development - Staying updated on industry trends, best practices, and emerging technologies relevant to telecommunications training, and supporting staff professional development. Strategic Planning - Contributing to the strategic planning process for the training centre, including identifying opportunities for growth, expansion, and continuous improvement. Customer Service - Providing excellent customer service to clients, addressing inquiries and feedback promptly, and ensuring a positive experience for participants in training programs. Skills and Knowledge: Experience of working across the telecommunications industry Experience in training and/or assessing within Telecommunications Industry Must have a range of existing telecommunications accreditations NRSWA supervisor qualifications desirable Overview and good knowledge of the telecommunication industry fixed and mobile Qualifications and Experience: CAVA (Certificate in Assessing Vocational Achievement) AET (Award in Education and Training) IQA (Level 4) Industry Experience - Substantial experience working in the telecommunications industry, preferably in various roles such as technician, engineer, or supervisor. Communication Skills - Strong communication and interpersonal skills are crucial for delivering training sessions, providing feedback, and interacting with learners effectively. Our benefits include: 25 days annual leave + Bank Holidays Company vehicle and Fuel card Access to our staff discount portal Enrolment into our pension plan Group life assurance
Feb 20, 2025
Full time
Telecoms Training Centre Lead / Assessor (Service Delivery) Location: Bristol Duration: Permanent About The Role Our client is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with clients, our client brings commitment, innovation, teamwork, and accountability to deliver long- term partnerships. They are part of the Telecom Division of group of companies. They deliver a range of essential infrastructure services to the utilities, transport, data and telecom sectors across the UK and Ireland. Smart City are currently looking to recruit a Telecoms Training Centre Lead / Assessor to work on our clients Telecom Contract in the Risby region, with our clients continuing to support Openreach with their implementation of a full fibre network through large scale roll outs of network build and maintenance activities including Next Generation Access technology, G.Fast, Fibre to the Cabinet (FTTC) and Fibre to the Premise (FTTP) solutions. This role will manage a wide range of quality assurance through training, coaching, and completing assessments of industry qualifications/accreditations. Overview of Responsibilities Ensure the provision of a safe and secure working environment in keeping with company policy and procedure as well as any legal requirements. Work proactively and collaboratively with the senior leadership team, managers, and other key personnel within your responsible region to establish and maintain a programme of continual improvement. Oversee Training Centre performance against targets, identify trends and exploit opportunities for improvement. Effective coaching of Telecoms Trainer personnel to proactively support their professional development against the industry recognised competency framework (e.g., CAVA,AET,IQA). Liaise with the client to ensure accreditation standards and specifications are consistently met. Provide effective supervision of Telecoms Trainers to ensure a fully competent workforce. Collaborate with Accreditation Compliance Manager, to ensure job role compliance against fully accredited workforce matrices. Work in collaboration with Accreditation Compliance Manager to ensure all personnel receive the necessary training prior to being put to work. Where necessary, create and distribute accreditation related promotional material, alerts, bulletins, and briefings to increase awareness and communicate lessons learned. Ensure that incident & accident investigations are to an exemplary standard with actions, best practice and learning. Act as lead investigator were required. Ensure all associated guidance documents, standards, and specifications applicable to our operations are maintained and readily available where required. Ensure that the Training Centre within your area of responsibility performs and delivers to the requirements of the Terms of Reference issued by the division. Developing comprehensive training programs covering various aspects of telecommunications, including network infrastructure, technologies, protocols, and systems. Training Delivery - Overseeing the planning and execution of training sessions to ensure they meet the learning objectives of participants and are delivered effectively. Team Supervision - Providing leadership and guidance to the training centre team, to ensure a collaborative and supportive work environment. Client Relations - Building and maintaining relationships with telecom companies, industry associations, and other stakeholders to understand their training needs and develop customised programs to address them. Internal Quality Assurance - Implementing quality assurance measures to maintain the integrity and effectiveness of training programs, including regular review of curriculum materials, training methodologies, and instructor performance. Professional Development - Staying updated on industry trends, best practices, and emerging technologies relevant to telecommunications training, and supporting staff professional development. Strategic Planning - Contributing to the strategic planning process for the training centre, including identifying opportunities for growth, expansion, and continuous improvement. Customer Service - Providing excellent customer service to clients, addressing inquiries and feedback promptly, and ensuring a positive experience for participants in training programs. Skills and Knowledge: Experience of working across the telecommunications industry Experience in training and/or assessing within Telecommunications Industry Must have a range of existing telecommunications accreditations NRSWA supervisor qualifications desirable Overview and good knowledge of the telecommunication industry fixed and mobile Qualifications and Experience: CAVA (Certificate in Assessing Vocational Achievement) AET (Award in Education and Training) IQA (Level 4) Industry Experience - Substantial experience working in the telecommunications industry, preferably in various roles such as technician, engineer, or supervisor. Communication Skills - Strong communication and interpersonal skills are crucial for delivering training sessions, providing feedback, and interacting with learners effectively. Our benefits include: 25 days annual leave + Bank Holidays Company vehicle and Fuel card Access to our staff discount portal Enrolment into our pension plan Group life assurance
Join Our Team as a Technical Trainer/ IT Trainer/Digital Trainer! Are you passionate about training and technology? If you have experience in device training, digital training, or product training, especially with health and social care or care homes, we want you! This is an exciting opportunity to join Nationwide Recruitment Service's successful innovative client as a Product Trainer/Technical Trainer. What's in it for you? Competitive Salary: Up to £37,000 (£33,000 base + £4,000 car allowance) Contract: 12-month fixed term Home-Based Role: Enjoy the flexibility of working from home with frequent travel to various client sites. Training Equipment Provided: Laptop, projector, flip chart, mobile phone, printer/scanner. Claim Mileage and Subsistence: All travel expenses covered. Role Description As a Technical Trainer, you'll be delivering top-notch product and digital training to a variety of sites. You'll support Operational L&D Managers, ensuring that training delegates are well-equipped to provide training at their respective sites. Key Responsibilities Deliver engaging product and digital training across multiple locations. Provide technical training on handheld devices and digital products. Foster and develop soft skills such as coaching and facilitation in others. What We re Looking For Experience: Previous experience delivering training to multiple delegates, ideally within the health and social care sector. Skills: Proficient in delivering digital/technical training, especially on handheld devices. Excellent presentation and coaching skills. Qualifications: Valid UK driving licence, satisfactory DBS/PVG checks. Requirements: Comfortable with frequent travel and lone working. Areas Covered Worcestershire, Cheltenham, Bristol/Wiltshire, Devon, Hampshire, Sussex/Brighton, Northamptonshire, Milton Keynes, Bedfordshire, Hertfordshire, West London, East London, South London, Essex. Why Join Us? Innovative Company: Work for a successful business with excellent training and benefits. Flexibility: Hybrid working arrangements with a mix of home and site-based work. Supportive Environment: Join a team that values your growth and development. Ready to take the next step in your career? Apply now and become a part of our dynamic team!
Feb 19, 2025
Full time
Join Our Team as a Technical Trainer/ IT Trainer/Digital Trainer! Are you passionate about training and technology? If you have experience in device training, digital training, or product training, especially with health and social care or care homes, we want you! This is an exciting opportunity to join Nationwide Recruitment Service's successful innovative client as a Product Trainer/Technical Trainer. What's in it for you? Competitive Salary: Up to £37,000 (£33,000 base + £4,000 car allowance) Contract: 12-month fixed term Home-Based Role: Enjoy the flexibility of working from home with frequent travel to various client sites. Training Equipment Provided: Laptop, projector, flip chart, mobile phone, printer/scanner. Claim Mileage and Subsistence: All travel expenses covered. Role Description As a Technical Trainer, you'll be delivering top-notch product and digital training to a variety of sites. You'll support Operational L&D Managers, ensuring that training delegates are well-equipped to provide training at their respective sites. Key Responsibilities Deliver engaging product and digital training across multiple locations. Provide technical training on handheld devices and digital products. Foster and develop soft skills such as coaching and facilitation in others. What We re Looking For Experience: Previous experience delivering training to multiple delegates, ideally within the health and social care sector. Skills: Proficient in delivering digital/technical training, especially on handheld devices. Excellent presentation and coaching skills. Qualifications: Valid UK driving licence, satisfactory DBS/PVG checks. Requirements: Comfortable with frequent travel and lone working. Areas Covered Worcestershire, Cheltenham, Bristol/Wiltshire, Devon, Hampshire, Sussex/Brighton, Northamptonshire, Milton Keynes, Bedfordshire, Hertfordshire, West London, East London, South London, Essex. Why Join Us? Innovative Company: Work for a successful business with excellent training and benefits. Flexibility: Hybrid working arrangements with a mix of home and site-based work. Supportive Environment: Join a team that values your growth and development. Ready to take the next step in your career? Apply now and become a part of our dynamic team!
Change Manager - Enabling Functions (Project One) Slough - Hybrid FTC until June 2026 KP are working with Intersnack their parent company to run a transformational project to standardise and simplify processes and systems with an Infor ERP implementation. This of course involves a lot of change. We want to employ Change Managers to be an integral part of the project team to successfully embed changes to ways of working which will impact all our colleagues. The Change Manager for Enabling Functions will manage change for enabling function workstreams including Finance & Controlling, Governance/Risk/Compliance, Master Data & Reporting. What's in it for you? We believe in giving back and making sure you're happy and thriving. Here's a taste of what we offer: Bonus scheme - with an excellent track record of over-achievement Annual Salary Review Medicash health cash plan/Private healthcare/Digital GP/Best Doctors (2nd Medical Opinion service) and Cancer care Company sick pay (eligibility criteria exist) Holiday buy scheme Electric Vehicle Scheme KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools What will you be doing? The Change Managers role is to complete a detailed change impact analysis and then develop a plan to mitigate the impacts through Organisational Alignment, Communications and Training. Developing and Delivering Communications & Hands on System Training as well as One Click User Guides and Videos to ensure that changes to Roles & Responsibilities and new Ways of Working are understood and adhered to. The Change Manager owns the planning, execution and follow up for change management: Stakeholder Management/ Gap and Impact Analysis/ Org Alignment / Communication / Training / Business Readiness Assessment for Go Live. Escalating where necessary to their Workstream Lead and Change Lead to ensure that the function is ready for go live from a change management perspective. Detailed change planning in consultation with the Business Lead and Workstream Leads is essential, as the changes to system and ways of working are significant. The Change Manager will work hand in hand with the Business Lead, Workstream Leads and subject matter experts who understand these areas in depth. An in depth understanding of Finance & Controlling will enable the change manager to succeed in this role. The Change Manager will be supported in defining and delivering change by the Change Lead, HR Transformation Partner, Communication Manager and Training Manager. The Change Manager for Enabling Functions will also work alongside a Change Manager for the Core function workstreams. The project phases inform the Change Manager's tasks and each phase of our Project One Template has discrete milestones and deliverables. Change deliverables by phase are as follows: Plan Onboarding to KP - Project One Template & Workstream - Change Strategy, Plan & Approach. Business Process Walkthrough Detailed Impact Analysis by L4 Process & Task with proposed change mitigations for Organisational Alignment, Communications & Training Review with Workstream Lead & Change Lead to ensure consistency of approach and alignment of the cross functional end to end change plan Delivery of the Organisational Alignment Plan, Communication Matrix (Messages, Channels, Media, Audiences) & Training Matrix (Course Curriculum, Delegates, Development Plan & Delivery Plan) Build Draft the Organisational Alignment Plan with the HR Transformation Partner for review/approval Draft the End User Communication Campaign for your Workstream, tailoring by site and function, working with the templates and communication manager to ensure consistency across the project System Integration Testing End User Training will be delivered through Train the Trainer by members of the Group Team to the UK Project Team Enhance the end user training handed over by the group team working with the training templates and training manager to ensure consistency across the project of all training collateral. Includes role based training courses (concepts, system demo, hands on exercises), training scripts, quick reference guides and videos Deliver User Acceptance Testing (UAT) training which is a dry run of end user training to those conducting UAT. User Acceptance Testing Update all training collateral post UAT Work with Change Ambassadors and HR in Site/Function to deliver communication campaigns Work with Change Ambassadors and L&D in Site/Function to schedule End User Training Deliver Train the Trainer to Key Users by Site/Function to enable training delivery Cutover Oversee communication by Site/Function for your Workstreams/Functions Oversee training by Site/Function for your Workstreams/Functions Co-ordinate the Business Readiness Assessment with the Change Ambassadors, Training Manager, Communication Manager and Workstream Lead by Site/Function Post Go Live Support (PGLS) Ensure the Go Live and Ongoing Support Briefing is received by end users and understood Be the point of contact to action any amendments required to any training collateral post go live Ensure the Communication Library is up to date for your workstream Ensure the Training Library and One Click Help is up to date for your workstream Celebrate success of embedding change and adopting new ways of working for your workstream Capture feedback from the end users in your function on the approach to change management with an ABCD - Achievements, Benefits, Concerns & Do Next - for Org Alignment, Training & Comms We'd love to hear from you if you can demonstrate the following knowledge, skills and experience: Change Manager with a background in ERP implementations in FMCG/Retail Manufacturing experience or Finance experience essential. Deep working knowledge of finance and controlling end to end. Adept at understanding and communicating changes to highly specialised processes as well as those that touch the entire KP population Ideally has been through a major systems & process implementation within their function where there were significant software, technology, process and change management aspects Strong analytical skills for Impact Analysis and Change Mitigation including Organisational Alignment, Communication & Training Exceptional written and oral communication skills for drafting communication content and enhancing & creating learning for role based training courses, system demonstrations, quick reference guides and videos Needs the skills to deliver effective business change for complex FMCG business processes that will include changes to roles and responsibilities, changes to existing processes and changes to the technology and systems Core capabilities including Change Impact Analysis and mitigation plans for Organisational Alignment, drafting Communications along with the development and delivery of Hands On End User Training - including environment, data & access set up. Competent in the use of the Microsoft Office Suite and managing the training environment set up, training data set up and access to the training environment for all end users Ensuring that an approach to delivering data accuracy at each step of the end-to-end process as the new systems and ways of working are designed and delivered will require coaching and influencing a highly skilled and experience KP team Has gravitas within the function, respected by peers in the function, relationship management skills, ambitious, curious, driven, open minded, ability to shape the future Sensitive to the people aspects of the potential changes - appropriate communications language, level of role change, what effective training & education looks like Collaborative approach to working within the KP Business and the Project One Project Team
Feb 17, 2025
Full time
Change Manager - Enabling Functions (Project One) Slough - Hybrid FTC until June 2026 KP are working with Intersnack their parent company to run a transformational project to standardise and simplify processes and systems with an Infor ERP implementation. This of course involves a lot of change. We want to employ Change Managers to be an integral part of the project team to successfully embed changes to ways of working which will impact all our colleagues. The Change Manager for Enabling Functions will manage change for enabling function workstreams including Finance & Controlling, Governance/Risk/Compliance, Master Data & Reporting. What's in it for you? We believe in giving back and making sure you're happy and thriving. Here's a taste of what we offer: Bonus scheme - with an excellent track record of over-achievement Annual Salary Review Medicash health cash plan/Private healthcare/Digital GP/Best Doctors (2nd Medical Opinion service) and Cancer care Company sick pay (eligibility criteria exist) Holiday buy scheme Electric Vehicle Scheme KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools What will you be doing? The Change Managers role is to complete a detailed change impact analysis and then develop a plan to mitigate the impacts through Organisational Alignment, Communications and Training. Developing and Delivering Communications & Hands on System Training as well as One Click User Guides and Videos to ensure that changes to Roles & Responsibilities and new Ways of Working are understood and adhered to. The Change Manager owns the planning, execution and follow up for change management: Stakeholder Management/ Gap and Impact Analysis/ Org Alignment / Communication / Training / Business Readiness Assessment for Go Live. Escalating where necessary to their Workstream Lead and Change Lead to ensure that the function is ready for go live from a change management perspective. Detailed change planning in consultation with the Business Lead and Workstream Leads is essential, as the changes to system and ways of working are significant. The Change Manager will work hand in hand with the Business Lead, Workstream Leads and subject matter experts who understand these areas in depth. An in depth understanding of Finance & Controlling will enable the change manager to succeed in this role. The Change Manager will be supported in defining and delivering change by the Change Lead, HR Transformation Partner, Communication Manager and Training Manager. The Change Manager for Enabling Functions will also work alongside a Change Manager for the Core function workstreams. The project phases inform the Change Manager's tasks and each phase of our Project One Template has discrete milestones and deliverables. Change deliverables by phase are as follows: Plan Onboarding to KP - Project One Template & Workstream - Change Strategy, Plan & Approach. Business Process Walkthrough Detailed Impact Analysis by L4 Process & Task with proposed change mitigations for Organisational Alignment, Communications & Training Review with Workstream Lead & Change Lead to ensure consistency of approach and alignment of the cross functional end to end change plan Delivery of the Organisational Alignment Plan, Communication Matrix (Messages, Channels, Media, Audiences) & Training Matrix (Course Curriculum, Delegates, Development Plan & Delivery Plan) Build Draft the Organisational Alignment Plan with the HR Transformation Partner for review/approval Draft the End User Communication Campaign for your Workstream, tailoring by site and function, working with the templates and communication manager to ensure consistency across the project System Integration Testing End User Training will be delivered through Train the Trainer by members of the Group Team to the UK Project Team Enhance the end user training handed over by the group team working with the training templates and training manager to ensure consistency across the project of all training collateral. Includes role based training courses (concepts, system demo, hands on exercises), training scripts, quick reference guides and videos Deliver User Acceptance Testing (UAT) training which is a dry run of end user training to those conducting UAT. User Acceptance Testing Update all training collateral post UAT Work with Change Ambassadors and HR in Site/Function to deliver communication campaigns Work with Change Ambassadors and L&D in Site/Function to schedule End User Training Deliver Train the Trainer to Key Users by Site/Function to enable training delivery Cutover Oversee communication by Site/Function for your Workstreams/Functions Oversee training by Site/Function for your Workstreams/Functions Co-ordinate the Business Readiness Assessment with the Change Ambassadors, Training Manager, Communication Manager and Workstream Lead by Site/Function Post Go Live Support (PGLS) Ensure the Go Live and Ongoing Support Briefing is received by end users and understood Be the point of contact to action any amendments required to any training collateral post go live Ensure the Communication Library is up to date for your workstream Ensure the Training Library and One Click Help is up to date for your workstream Celebrate success of embedding change and adopting new ways of working for your workstream Capture feedback from the end users in your function on the approach to change management with an ABCD - Achievements, Benefits, Concerns & Do Next - for Org Alignment, Training & Comms We'd love to hear from you if you can demonstrate the following knowledge, skills and experience: Change Manager with a background in ERP implementations in FMCG/Retail Manufacturing experience or Finance experience essential. Deep working knowledge of finance and controlling end to end. Adept at understanding and communicating changes to highly specialised processes as well as those that touch the entire KP population Ideally has been through a major systems & process implementation within their function where there were significant software, technology, process and change management aspects Strong analytical skills for Impact Analysis and Change Mitigation including Organisational Alignment, Communication & Training Exceptional written and oral communication skills for drafting communication content and enhancing & creating learning for role based training courses, system demonstrations, quick reference guides and videos Needs the skills to deliver effective business change for complex FMCG business processes that will include changes to roles and responsibilities, changes to existing processes and changes to the technology and systems Core capabilities including Change Impact Analysis and mitigation plans for Organisational Alignment, drafting Communications along with the development and delivery of Hands On End User Training - including environment, data & access set up. Competent in the use of the Microsoft Office Suite and managing the training environment set up, training data set up and access to the training environment for all end users Ensuring that an approach to delivering data accuracy at each step of the end-to-end process as the new systems and ways of working are designed and delivered will require coaching and influencing a highly skilled and experience KP team Has gravitas within the function, respected by peers in the function, relationship management skills, ambitious, curious, driven, open minded, ability to shape the future Sensitive to the people aspects of the potential changes - appropriate communications language, level of role change, what effective training & education looks like Collaborative approach to working within the KP Business and the Project One Project Team
IT Training and Development Manager Location: Belgrave Square, London Job Type: Part-time (3 days a week) A new exciting opportunity has become available for an experienced, proactive, and dynamic IT Training & Development Manager to join a Trade Assocation within the private sector. This role is crucial in ensuring that their employees are well-equipped with the necessary software and IT skills to perform their roles efficiently, ultimately contributing to the organisation's success. The ideal candidate will have extensive expertise using the Microsoft technology stack, particularly Microsoft 365 and Dynamics 365 CRM. Day-to-day of the role: Evaluating and Determining Training Requirements: Continuously evaluate current business processes and software/systems to identify inefficiencies and areas for improvement. Assess training needs through surveys, interviews, and performance evaluations. Research and recommend new software technologies that can enhance business operations. Monitor the performance and use of implemented technologies, adjusting as necessary. Training Development: Design and deliver comprehensive training programs focused on Microsoft 365 and Dynamics CRM. Develop customised course materials and hands-on exercises tailored to diverse learner needs. Stay updated with the latest Microsoft technologies and incorporate relevant updates into training materials. Training Delivery: Conduct engaging training sessions in-person, online, or in hybrid formats. Demonstrate technical features and real-world applications of Microsoft tools. Address participant queries and challenges effectively. Software Selection: Collaborate with stakeholders to ensure appropriate software availability and maximise efficiency. Identify and evaluate new software or features beneficial to the organisation. Consultation and Support: Provide post-training support to ensure knowledge retention and application. Collaborate with IT teams to align training programs with organisational goals. Evaluation and Reporting: Develop assessments to gauge training effectiveness. Collect feedback and refine training methods. Maintain records of training activities and participant progress. Required Skills & Qualifications: Technical Expertise: In-depth knowledge of the Microsoft technology stack, including Dynamics CRM, Microsoft 365, Azure, SharePoint, and Power Platform. Strong understanding of system architecture, workflows, and integration points within Microsoft technologies. Training Experience: Proven experience as an IT Trainer, with certifications in Microsoft technologies preferred. Soft Skills: Excellent communication, presentation, and public speaking skills. Education and Certification: Bachelor's degree in computer science, IT, or related field. Relevant Microsoft Certifications (e.g., Microsoft Certified: Dynamics 365 Fundamentals). Benefits: Competitive salary. Opportunities for professional growth and certification sponsorship. Flexible working options, including partial remote or hybrid models. Comprehensive benefits package including life assurance, pension contributions, discounts at over 800 retailers, access to an online wellness portal, and a private 24-hour GP service. To apply for the IT Training & Development Manager position, please submit your latest CV to be immediately considered.
Feb 12, 2025
Full time
IT Training and Development Manager Location: Belgrave Square, London Job Type: Part-time (3 days a week) A new exciting opportunity has become available for an experienced, proactive, and dynamic IT Training & Development Manager to join a Trade Assocation within the private sector. This role is crucial in ensuring that their employees are well-equipped with the necessary software and IT skills to perform their roles efficiently, ultimately contributing to the organisation's success. The ideal candidate will have extensive expertise using the Microsoft technology stack, particularly Microsoft 365 and Dynamics 365 CRM. Day-to-day of the role: Evaluating and Determining Training Requirements: Continuously evaluate current business processes and software/systems to identify inefficiencies and areas for improvement. Assess training needs through surveys, interviews, and performance evaluations. Research and recommend new software technologies that can enhance business operations. Monitor the performance and use of implemented technologies, adjusting as necessary. Training Development: Design and deliver comprehensive training programs focused on Microsoft 365 and Dynamics CRM. Develop customised course materials and hands-on exercises tailored to diverse learner needs. Stay updated with the latest Microsoft technologies and incorporate relevant updates into training materials. Training Delivery: Conduct engaging training sessions in-person, online, or in hybrid formats. Demonstrate technical features and real-world applications of Microsoft tools. Address participant queries and challenges effectively. Software Selection: Collaborate with stakeholders to ensure appropriate software availability and maximise efficiency. Identify and evaluate new software or features beneficial to the organisation. Consultation and Support: Provide post-training support to ensure knowledge retention and application. Collaborate with IT teams to align training programs with organisational goals. Evaluation and Reporting: Develop assessments to gauge training effectiveness. Collect feedback and refine training methods. Maintain records of training activities and participant progress. Required Skills & Qualifications: Technical Expertise: In-depth knowledge of the Microsoft technology stack, including Dynamics CRM, Microsoft 365, Azure, SharePoint, and Power Platform. Strong understanding of system architecture, workflows, and integration points within Microsoft technologies. Training Experience: Proven experience as an IT Trainer, with certifications in Microsoft technologies preferred. Soft Skills: Excellent communication, presentation, and public speaking skills. Education and Certification: Bachelor's degree in computer science, IT, or related field. Relevant Microsoft Certifications (e.g., Microsoft Certified: Dynamics 365 Fundamentals). Benefits: Competitive salary. Opportunities for professional growth and certification sponsorship. Flexible working options, including partial remote or hybrid models. Comprehensive benefits package including life assurance, pension contributions, discounts at over 800 retailers, access to an online wellness portal, and a private 24-hour GP service. To apply for the IT Training & Development Manager position, please submit your latest CV to be immediately considered.
Our mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platform for sport. We've been at the forefront of sports technology and science since 2006. We don't just work in the sporting industry, we are actively changing its future. Our solutions are designed to help athletes and coaches "play smart" in a world where 1% can mean the difference between winning and losing. We work with over 4,000 teams worldwide, empowering coaches, managers, and trainers in premier teams in F1, WEC, FormulaE, NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes' health, game-day readiness, and performance, as well as in-game tactics. Our solutions include wearable technology, video analytics, and athlete monitoring solutions, and we are passionate about helping sports organizations at all levels to scout better, recruit, teach, and win. WE WANT PEOPLE WHO ARE PASSIONATE ABOUT DEVELOPING INNOVATIVE PRODUCTS As a Catapult QA Engineer, you will drive web and mobile software product excellence through your QA planning and testing activities. The purpose of this role is to develop and execute automated System and Integration tests for all software products at various stages of the SDLC. This person will also work closely with a cross-functional team (Development, Product Management, and Customer Support) to investigate/resolve issues and help instill a "QA-first" mindset. WHAT YOU'LL DO Design, develop, and execute automated test scripts on communication/API layers. Define a long-term strategy for my team that factors in company-wide priorities, customer needs as well as the technical limitations and possibilities. Collaborate with developers and product management to increase product quality and identify areas of concern. Collaborate with developers to identify issues with testability within our applications. Identify, Document and Execute any areas of the product that cannot be automated and must be covered by manual testing. Determine if a feature can be considered complete and ready for deployment to production. Review requirements specifications and technical design documents to provide timely and meaningful feedback from a QA perspective. Keep aware of changing trends in Quality Engineering and drive innovation through experimentation with new tools, processes, etc. Effectively manage quality on major greenfield projects as well as major refactor projects reliably. WHAT YOU'LL NEED Strong knowledge of software QA methodologies, tools, and processes. 5+ years of proven working experience in software development. Degree in Computer Science, Information Technology or relevant qualifications. Self-starter, adaptable, and able to thrive in a fast-paced environment. Extensive experience in developing coded API tests with PactumJS, SpecFlow, REST Assured or similar. Extensive experience in developing coded UI tests on Web and Mobile applications using WebdriverIO, Selenium, Appium, Playwright or Puppeteer or similar. Experience with record-and-playback tools won't count. Previous exposure to embedding test execution and reporting in CI/CD pipelines (Github Actions). Working knowledge of BDD tooling (CucumberJS). Experience in an agile development team deploying to production multiple times a week. Experience in performance testing is highly desirable. ISTQB certification or similar is highly desirable. WHY CATAPULT? We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life. We encourage our people to have constructive, open and honest communication; to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers. Our workforce spans more than 20 countries, you'll get the opportunity to work across multiple nationalities and cultures and build your global awareness and capability even beyond what it is today. We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better. There is unlimited opportunity to grow, do more, and do better. Whether you're interested in sports or not, you'll have the satisfaction of knowing your work is supporting some of the most successful teams and individual athletes on the planet! While we have access to many exciting opportunities, we also realize that we are here to do a very important job for our customers. As a result, we aim to work with purpose and intention. We look for people who fit into our team culture, those who actively contribute, and individuals who are excited about what they do. In order to build the future of sports performance, we need the brightest talent in order to do so. If you think you can contribute to the empowering, enjoyable and exciting Catapult environment, then we invite you to apply. All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role. Apply for this job
Feb 11, 2025
Full time
Our mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platform for sport. We've been at the forefront of sports technology and science since 2006. We don't just work in the sporting industry, we are actively changing its future. Our solutions are designed to help athletes and coaches "play smart" in a world where 1% can mean the difference between winning and losing. We work with over 4,000 teams worldwide, empowering coaches, managers, and trainers in premier teams in F1, WEC, FormulaE, NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes' health, game-day readiness, and performance, as well as in-game tactics. Our solutions include wearable technology, video analytics, and athlete monitoring solutions, and we are passionate about helping sports organizations at all levels to scout better, recruit, teach, and win. WE WANT PEOPLE WHO ARE PASSIONATE ABOUT DEVELOPING INNOVATIVE PRODUCTS As a Catapult QA Engineer, you will drive web and mobile software product excellence through your QA planning and testing activities. The purpose of this role is to develop and execute automated System and Integration tests for all software products at various stages of the SDLC. This person will also work closely with a cross-functional team (Development, Product Management, and Customer Support) to investigate/resolve issues and help instill a "QA-first" mindset. WHAT YOU'LL DO Design, develop, and execute automated test scripts on communication/API layers. Define a long-term strategy for my team that factors in company-wide priorities, customer needs as well as the technical limitations and possibilities. Collaborate with developers and product management to increase product quality and identify areas of concern. Collaborate with developers to identify issues with testability within our applications. Identify, Document and Execute any areas of the product that cannot be automated and must be covered by manual testing. Determine if a feature can be considered complete and ready for deployment to production. Review requirements specifications and technical design documents to provide timely and meaningful feedback from a QA perspective. Keep aware of changing trends in Quality Engineering and drive innovation through experimentation with new tools, processes, etc. Effectively manage quality on major greenfield projects as well as major refactor projects reliably. WHAT YOU'LL NEED Strong knowledge of software QA methodologies, tools, and processes. 5+ years of proven working experience in software development. Degree in Computer Science, Information Technology or relevant qualifications. Self-starter, adaptable, and able to thrive in a fast-paced environment. Extensive experience in developing coded API tests with PactumJS, SpecFlow, REST Assured or similar. Extensive experience in developing coded UI tests on Web and Mobile applications using WebdriverIO, Selenium, Appium, Playwright or Puppeteer or similar. Experience with record-and-playback tools won't count. Previous exposure to embedding test execution and reporting in CI/CD pipelines (Github Actions). Working knowledge of BDD tooling (CucumberJS). Experience in an agile development team deploying to production multiple times a week. Experience in performance testing is highly desirable. ISTQB certification or similar is highly desirable. WHY CATAPULT? We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life. We encourage our people to have constructive, open and honest communication; to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers. Our workforce spans more than 20 countries, you'll get the opportunity to work across multiple nationalities and cultures and build your global awareness and capability even beyond what it is today. We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better. There is unlimited opportunity to grow, do more, and do better. Whether you're interested in sports or not, you'll have the satisfaction of knowing your work is supporting some of the most successful teams and individual athletes on the planet! While we have access to many exciting opportunities, we also realize that we are here to do a very important job for our customers. As a result, we aim to work with purpose and intention. We look for people who fit into our team culture, those who actively contribute, and individuals who are excited about what they do. In order to build the future of sports performance, we need the brightest talent in order to do so. If you think you can contribute to the empowering, enjoyable and exciting Catapult environment, then we invite you to apply. All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role. Apply for this job
