23 jobs found

About you: We re looking for a driven and detail focused professional to join our Housing Services Team as a Senior Housing and Income Officer. In this pivotal role, you ll help ensure our housing services remain financially secure while supporting our clients to sustain their tenancies and build brighter futures. Working closely with our Housing Services and Supported Accommodation teams, you ll combine practical problem solving with empathy and determination to make sure every client has the best chance to thrive. You ll take ownership of rent income management - overseeing complex accounts, tackling arrears, approving adjustments, and managing legal actions with precision and care. You ll spot risks early, keep everything running to time, and ensure our policies are followed to the letter. Alongside this, you ll share your knowledge with frontline teams, providing guidance, training and benefit updates that empower others to achieve consistent, high-quality rent collection. This is a role where your expertise and tenacity will have real impact - strengthening financial stability, supporting lasting change for clients, and shaping the future of how we deliver housing services. It s also a chance to build a meaningful career at Single Homeless Project (SHP), developing your professional skills in an organisation that values ambition, compassion and innovation in equal measure. We are currently operating a blended working arrangement, that includes working from our Head Office in Kings Cross for a minimum of 3 days per week, as well as flexible occasional travel to our accommodation services across London. There is also some potential for home working, in agreement with the Head of Property Services. The weekly working hours are 37.5 hrs, to be completed between 9am-5pm Mon- Fri, with occasional need to work outside of these times in the event of an emergency. About you: You ll be someone with proven experience managing rent accounts and maximising income across a busy caseload. You understand the welfare benefits system and know how to help clients access the right support. You have solid knowledge of housing management - from tenancy and health & safety to managing evictions. You re confident dealing with repairs, complaints, and anti-social behaviour in a fair and timely way. You take pride in supporting clients to sustain their tenancies and build financial stability. You work well with others - building strong relationships with colleagues and external partners to get the best results. About us: Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs. We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. Join us in creating a brighter, more hopeful future for individuals in need. Important info: Closing date: Sunday 9th November 2025 at Midnight Interview dates: Thursday 20th and Friday 21st November 2025 at SHP Head Office in Kings Cross Candidates will need to be available, to interview on this day. This post will require a Basic DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role.

This role offers the opportunity to bring your leadership skills to a genuinely values led, national, social care provider making a positive impact on the lives of the people we support. As our new Chief Quality Officer you can help deliver high quality services to help more people enjoy greater independence and a good life. Choice Support is a charitable community benefit society providing social care and housing to adults with learning disabilities, autistic people and people with mental health needs. We support over 2,500 people in England, from Yorkshire to the south coast, employ 2600 people and have an income of c£80M. Our purpose is to create opportunities for happiness for the people that we support. Your role We want you to provide values-driven leadership to Choice Support to ensure that the people we support receive the highest standard of care and support. As Chief Quality Officer, you will be the executive lead responsible for all aspects of quality and safeguarding, co-production, positive behavioural support, person centred active support and marketing. You will work to deliver the highest quality of care and compliance with CQC regulations, and that the people we support are able to achieve the outcomes that they desire. You will lead 4 teams and also be a member of the senior leadership team supporting the Board and the Chief Executive to devise and deliver Choice Supports 5-year strategy and annual business plan objectives. Within the organisation you will be a role model, demonstrating Choice Support's values and promoting co-production in decision making. You will also work to raise Choice Support's profile externally so that we are recognised as a leader in the sector. Your profile We are looking for a values driven leader, committed to providing excellent support to enable people to live independent and fulfilled lives. You will bring: experience working at Director or Executive Director level providing leadership and management at senior level in Adult Social Care. a good understanding of CQC regulations and health and social care legislation, including the Care Act, CQC Regulations and the Single Assessment Framework. knowledge and experience of co-production frameworks across all levels of an organisation. experience of designing and implementing Quality Assurance and safeguarding systems, related strategies and plans. a genuine commitment to improving the lives of people with learning disabilities, autistic people and people with mental health needs. experience of implementing new models of support that best meet the needs of people with learning disabilities, autistic people or those with mental health needs. The role is home based, or you can work in any of our offices. You must be able to regularly and easily travel to locations in London and the Southeast with occasional travel nationally as part of the role. For more information or for an informal discussion about this post please email to arrange a time to speak to Andrew Beland, Chief Executive. For more information Choice Support please visit our website: The deadline for the receipt of CVs/applications is 5pm on Monday 3 November 2025 . Interviews will take place on Friday 21 November 2025, in person, at our central London office. There will also be Teams meetings with a panel of people that we support, as part of the selection process. We are committed to promoting diversity and inclusion and taking action to address inequality. We particularly welcome applications from anyone who is from a Black, Asian or minority ethnic background, anyone who considers themselves to have a disability and members of the LGBTQ+ community. Choice Support is Disability Confident, which is a scheme run by the Department of Work and Pensions. As part of our commitment, we operate a Guaranteed Interview Scheme - all candidates who declare a disability and meet the essential criteria for the role will be guaranteed an interview.

We're recruiting a highly experienced and commercially minded Revenue and Debt Service Manager to lead the end-to-end administration, collection and enforcement of Council Tax, NNDR, Housing Benefit Overpayments, Adult Social Care contributions and Sundry Debt. This is a strategic leadership role with operational oversight of both in-house revenue teams and outsourced enforcement partners, with a clear mandate to drive collections, improve recovery performance and deliver a customer-focused, compliant service. This role requires on-site presence 3 days per week and offers a key opportunity to shape and modernise high-volume income and debt operations. The Role Lead the administration, billing, collection and enforcement of Council Tax, Business Rates (including outsourced NNDR service), Housing Benefit Overpayments, Adult Social Care debt and Sundry Debt. Drive performance and maximise income recovery through strong operational management, process improvement and strategic oversight. Provide leadership across face-to-face, telephone and digital customer service channels to ensure a fair, accessible and efficient service. Manage enforcement activity, tribunal processes and debt recovery escalation including civil enforcement, legal proceedings and contractor liaison. Oversee contract performance for outsourced services including NNDR collection, enforcement partners, legal services and print providers. Work closely with the Deputy Director of Finance to support service transformation, financial efficiency, policy development and strategic planning. Lead a large service area including team leaders, specialist officers and revenue officers, ensuring strong performance management and professional development. Ensure compliance with all relevant legislation, policy frameworks, government returns and internal governance standards. Act as a senior escalation point for complex recovery cases, political enquiries, member challenges and high-profile debt matters. Support change and service redesign to deliver a modern, customer-focused revenue and debt function. Key Requirements Significant management experience in Revenues, Debt Recovery or Financial Operations within a high-volume environment. Strong working knowledge of Council Tax, NNDR legislation, enforcement processes and recovery policy. Proven ability to drive collection performance and lead multi-functional teams to deliver measurable outcomes. Track record of managing outsourced contracts and working with external enforcement/legal partners. Confident leader with excellent communication, negotiation and stakeholder management skills. Financially astute with experience in budget management, service improvement and VFM delivery. Able to operate in a complex, politically influenced environment and engage confidently with senior leaders and elected members. Resilient, delivery-focused and highly organised, with strong governance and performance reporting experience. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing and revenues professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us .

Are you passionate about making a meaningful impact on the lives of vulnerable residents? Do you have experience providing specialist housing and welfare advice in a local authority setting? We are looking for an experienced Housing & Welfare Officer to join a Housing Solutions team, working for a local authority in the West Midlands. In this vital role, you will deliver a responsive, customer-focused service supporting residents across the borough to access secure housing, maximise income, and improve overall wellbeing. You will offer expert advice on housing rights, homelessness legislation (Part VII, Housing Act 1996), and welfare benefits, working closely with internal teams and external partners to prevent homelessness wherever possible. You'll also manage complex caseloads, represent customers at Tribunals and Court Hearings, and provide guidance to those navigating the private rented sector. Key responsibilities include: Conducting housing options interviews and assessing homelessness applications Supporting applications for Housing Benefit and other welfare entitlements Preventing homelessness through early intervention and negotiation with landlords and other stakeholders Referring complex cases to appropriate services, including mental health and substance misuse support Managing nominations for temporary, social, and private rented housing You must have excellent communication skills, a detailed knowledge of relevant housing and welfare legislation, and the ability to work in a fast-paced environment with empathy and professionalism. This is a hybrid position, requiring on-site attendance for a minimum of two days per week. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).

We are currently recruiting for an experienced and proactive Neighbourhood Housing & Tenancy Officer to join a busy housing management team. This role combines core patch-based housing duties with tenancy management and some enforcement, playing a key role in delivering a safe, sustainable, and resident-focused housing service. This is a hybrid role with on-site visits and office attendance required in line with service needs. The Role Deliver a comprehensive housing management service to general needs tenants and leaseholders Support residents to sustain tenancies through early intervention, advice and referrals to support services Lead on tenancy audits, new tenancy sign-ups, successions, assignments and mutual exchanges Investigate and resolve breaches of tenancy, including anti-social behaviour (ASB), subletting, hoarding and unauthorised occupation Prepare and issue legal notices where appropriate and represent the organisation in court as required Carry out regular estate inspections, identify environmental issues and ensure communal areas are well maintained Respond to reports of nuisance and neighbour disputes, working with ASB, legal and enforcement teams where necessary Act as the main point of contact for residents within your patch, managing complaints and resolving issues in a timely and professional manner Maintain accurate casework records using internal systems and ensure all actions are compliant with policy and legislation Work collaboratively with internal teams such as repairs, income, allocations and safeguarding to deliver a joined-up, resident-focused service Key Requirements Experience in a housing officer, tenancy officer or similar housing management role Strong knowledge of tenancy law, ASB procedures and safeguarding responsibilities Ability to manage a diverse caseload and work independently across multiple sites Confident in preparing case files, issuing notices, and attending court proceedings Excellent communication, problem-solving and negotiation skills Strong organisational and IT skills, with experience using housing management systems How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click A PPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Are you in search of a temporary yet fulfilling role? Can you work on site Monday to Friday? Look no further! We're thrilled to offer an exciting position for our client based in City of London who are looking to appoint a Garages Income Officer for the 3 months ongoing, at the rate of 23.45 per hour umbrella Job responsibilities To deliver excellent professional and specialist services to residents in line with the organisations vision, values, resources, strategic and service priorities. To collect rental income from the garages, barrow stores and non-residential property portfolio in accordance with prevailing legislation and Data Protection Acts, and in a correct, open and transparent manner in accordance with the required industry and professional standards To be the first point of contact for the organisation in respect to all garages, barrow stores and non-residential property rent account queries. By negotiating payment plans and deciding on which cases to instruct legal to sue, the post holder is directly responsible for the non-residential income stream into exchequer services and the HRA and will have a direct influence on the monthly income and arrears totals which are reported to senior management at the corporate income and debt meetings. Responsiblities To maintain appropriate relationships with other departments of the organisation, external agencies and the community, and to develop joint initiatives where these add value to service delivery. To follow all policies and procedures and guidelines in connection with the recovery of garages, barrow stores and other non-residential rents and service charges with specific reference to the provision of the services to which the charges relate. Managing and taking ownership of a large portfolio using the council's financial and other housing management software packages. To produce reports for the Homeownership Manager (Income), as and when required. To undertake interviews with customers, site, office and home visits, in connection with the portfolio. To administer in accordance with current policies and procedures and with the authorisation of the Homeownership Manager (Income), instalment agreements, any other appropriate assistance that can be given to your customers to assist them to pay their rent and other non-residential charges in accordance with the terms of their licence. To have real and meaningful ownership of the garages, barrow stores and non-residential portfolio including responding to enquiries from customers, their representatives or other departments. Liaising with colleagues within homeownership services or other council departments to provide a clear, concise and accurate response that reflects our policies and procedures. To operate as an effective team member carrying out additional duties as required ensuring excellent customer service across the team and wider homeownership services Operating the organisations current telephony system, ensuring that you adhere to the procedure for answering telephone enquiries updating notes on the system relating to the call and adhering to the customer satisfaction survey process. Undertaking general administrative tasks as required supporting the team and overall business unit in the administering and collecting of rents and other non-residential charges. Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Supported Housing Officer Full Time Vacancy Home Based Covering West Midlands and Northwest £19.01 Umbrella Sociable Working Hours Temp to Perm. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: My client is looking for a Supported Housing Officer The job role is until August 2025 with the view to go permanent after a review. A full-time role, it is 35 hours per week. Working pattern is Monday Friday 9 5pm role. Pay Rate is £14.55 PAYE or £19.01 Umbrella Full UK Driver s License and access to a vehicle is required. The vacancy is home based with occasional visit to properties. Property portfolio is 250 properties within the Northwest and West Midlands areas. The role is subject to an Enhanced DBS check covering children and adult s workforce issued within the last 12 months of on the update service. Dealing with tenants of social housing. Successful candidate will need strong Social Housing background which includes injunctions, possession hearing, preparing court reports and witness statements etc. The Responsibilities: As a Supported Housing Officer, you will be tasked with monitoring of all organisations rent accounts both current and former arrears and credit accounts in patch. In your job role, you will be taking direct action where arrears are accruing in line with organisation s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. An important aspect of your role will be engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with organisations Welfare Benefit Advisor for any complex cases. In your role as a Supported Housing Officer, you will be responsible for preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Furthermore, you will liaise with ASB & Legal Advisor on any complex ASB. Housing Officer Generic Housing Officer Income Officer Rent Arrears Officer Income Recovery ASB Anti Social Behaviour Officer Income Arrears Officer Supported Housing Officer Tenancy Support Officer Tenancy Sustainment Officer Tenancy Services Officer Assistant Housing Manager Team Leader Deputy Housing Manager Supported Living Manager Housing Support Worker Floating Support Worker Senior Support worker Scheme Manager Tenancy Support Housing Support Tenancy Sustainment Independent Living Supported Housing Housing Project worker Full Time Supported Living Sheltered Scheme Homelessness Young People Substance Misuse Birmingham Wolverhampton Coventry Manchester Liverpool Blackpool Leicester Nottingham Northwest West Midlands East Midlands Community Support Charity Housing Association Local Authority

Head of Finance About the organisation The organisation is a small, thriving national charity supporting people in rural areas to set up and run successful businesses in community ownership. They do this to achieve their UK-wide vision for resilient, thriving and inclusive rural communities. The charity is based in Oxfordshire with around 25 staff and a turnover of around £1.2 million annually. Community-owned businesses are owned and controlled by community members and range from village shops, pubs and cafes, through to woodlands, fisheries and farms. The charity has been promoting the community ownership model for over 100 years because of its track record for delivering better businesses for people, communities, the economy, and the environment. The charity is in a sound financial position with strong reserves. The focus moving forward is to diversify income streams away from the traditional model of grants, trusts and foundations to increased self-generated income from projects, corporate sponsorship and placemaking initiatives with housing organisations. The new Head of Finance will be joining the organisation at an exciting time as they progress on this journey. About the role Reporting to the COO and managing 1 Finance Officer, The Head of Finance is the lead staff member for all matters relating to the Finance Team and is responsible for all areas of its strategic management and day-to-day operations. The Head of Finance makes up part of the Senior Leadership Team. Typical finance duties include the development and implementation of finance strategies and policies, the production of financial reports and management accounts, leading on the budgeting & forecasting process, leading on the production of the annual statutory accounts, and supporting the Finance Officer with all elements of transactional finance such as reconciliations & VAT. The Head of Finance will also take an active role on the Senior Leadership Team including contributing to business plans, networking with partner organisations and contributing to the continued strategy to diversify the charity's income. The charity uses Xero accounting software and has a December financial year-end. There is a current interim Head of Finance in post, and a handover with this person is likely. The role would suit an experienced charity sector Head of Finance, seeking to work on a part-time basis. The role will ideally be offered on a 3 day per week basis, with at least one day per week required in the office in Oxfordshire. The salary offered is £60,000 - £66,000 per annum FTE (pro-rata) and benefits include flexible working, an employee benefits programme, training opportunities, 6% employer pension contribution and a generous holiday entitlement of 27 days plus bank holidays (pro-rated for part-time staff). Requirements • Qualified or near qualified ACCA, CIMA, ACA, CIPFA or equivalent • A strong understanding of UK charity accounting including fund accounting and SORP • Prior experience managing the finances of a small to medium sized charity, and management of a finance team • A proactive attitude and the ability to 'muck in' with a broad range of duties sometimes outside the scope of the role • Excellent analytical skills, ability to identify financial trends and create a supportive narrative • Experience with Xero and Salesforce would be advantageous How to apply Please reply to this advert with your CV or contact Jamie at Marble Mayne for a further discussion. Key dates Closing date: Tuesday 4th March at 5pm 1st stage interviews: w/c 10th March - remote Final interviews: w/c 17th March - in person

Are you an experienced fundraiser with a passion for securing vital income from trusts and foundations? Do you want to make a real impact by supporting the Armed Forces community ? Trusts Officer Location: Leicester (Agile Hybrid Working Available) Hours: Full-time, 37.5 hours per week Salary: £33,820 - £35,600 Charity People is partnering with a leading welfare and wellbeing charity supporting over 85,000 Armed Forces personnel, veterans, and their families each year. The Association is committed to ensuring no member of the Armed Forces community faces adversity alone, offering welfare and wellbeing services such as housing support, and specialised programmes. The organisation runs high-quality nurseries, offering affordable childcare to Armed Forces families, ensuring stability for children with parents in demanding careers. The Trusts Officer will help secure funding to enhance early years provision, supporting families relying on this essential service. Your Role: Reporting to the Senior Trusts Manager, the Trusts Officer will be responsible for raising income from trusts and foundations to support the development and growth of the Association. You will research, identify, and cultivate relationships with potential funders, create compelling funding applications, and ensure effective stewardship of supporters. Key Responsibilities: Research and identify potential funders at local, regional, and national levels. Develop, manage, and maintain a portfolio of trust fundraising opportunities with a clear, scheduled pipeline of applications. Lead on crafting high-quality, persuasive funding applications that align with the needs of the organisation. Build and steward strong relationships with trust and foundation funders, ensuring timely reporting and recognition of their support. Collaborate with colleagues across the Association to gather data and develop costed cases for support. Work closely with the Communications and Marketing teams to promote the support received from funders. About You We are looking for a passionate and results-driven fundraising professional with: Experience in securing income from trusts and foundations, with a track record of securing 5-6 figure grants and meeting income targets. Strong research skills to identify new funding opportunities. Excellent communication and storytelling abilities, with the ability to write compelling funding applications. Experience in managing funder relationships, including stewardship and reporting. Strong organisational skills, with the ability to manage multiple bids and deadlines. A collaborative and proactive approach to teamwork. Benefits of working for the Association Generous Leave: 36 days (including bank holidays), plus a birthday/wellbeing day, and the option to buy additional leave. Flexible Working: Agile working arrangements and TOIL for extra hours worked. Pension & Financial Support: 5% employer pension contribution (subject to matching), life insurance (4x salary), company sick pay, and tax-free childcare vouchers. Health & Wellbeing: Free eye tests, flu jabs, Medicash health cashback plan, and paid medical leave for appointments. Employee Assistance Programme: 24/7 confidential support for financial, legal, family, and health-related matters. Additional Perks: Free Association membership, volunteering opportunities, and access to exclusive discounts. Support for Military Reservists: Additional paid leave for reservist duties. If you're excited about this role and meet the criteria, we'd love to hear from you! Please send your CV to Priya at Charity People in the first instance. Priya can be reached at Deadline: Friday 21st March at 12pm Interviews : W/ C the 31st of March Charity People and actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Senior ASB Officer North London 3 to 6 month ongoing contract Mon to Fri 9am to 5pm Role Purpose To be responsible for investigation & enforcement of environmental, anti-social and noise related nuisance across the borough. In line with legislation, Council's Community Safety Strategy, policies and procedures. To provide additional support in overseeing the day-to-day activity of the ASB and CCTV teams and to be the first point of escalation for complex queries. Responsibilities Assist the ASB, CCTV & Enforcement Manager in reviewing team resource deployment based on a demand led model to ensure compliance with legislation and/or appropriate enforcement activities. Provide data for the ASB, CCTV & Enforcement Manager, Head of Community Safety or other key stakeholder in respect of team performance, productivity, enforcement success rates and any other key performance indicator. Deputise for the ASB, CCTV & Enforcement Manager as required. Assist in the preparation and development of Council briefing notes, reports or decision papers for internal boards or Council committees. Support the ASB, CCTV & Enforcement Manager in the management of respective cost centres for the team by way of provision of relevant data and reconciliation of spend and/or income lines. Assist the ASB, CCTV & Enforcement Manager in the management of annual leave requests as required. Requirements Knowledge and understanding of relevant legislation/guidance/directives relating to anti-social behaviour, licensing, enviro crime, noise, nuisance and waste mana ement/street cleansing Working knowledge as an ASB Officer within a council or housing association Understanding of how relevant policies and initiatives can be effectively implemented to reduce ASB and how positive outcomes can improve local communities. Self- motivated and able to work with minimum supervision and prioritise com etin demands on our time This period closes on Wednesday February 5 2025 at 17:00. If you are interested in this position AND meet the requirements, APPLY NOW

Director of Policy and Fundraising Glasgow/hybrid working, with flexibility to occasionally travel £63,383 The Scottish Refugee Council The Scottish Refugee Council, established in 1985, is an independent charity dedicated to supporting individuals seeking refugee protection in Scotland. Each year, they assist thousands of men, women, and children in rebuilding their lives by providing practical support, advice, and advocacy. Their comprehensive services include guidance on housing, healthcare, education, and employment, ensuring that refugees can integrate successfully into Scottish society. Beyond direct support, the Council actively campaigns for a fairer, more humane asylum system and works to increase public understanding of refugee issues. Their vision is a Scotland where all people seeking refugee protection are welcomed, have their human rights and dignity respected, and are empowered to achieve their full potential. The Role We are seeking a dynamic Director of Policy and Fundraising to shape and drive SRC's policy, advocacy, media, communications and fundraising strategies. As part of the Senior Leadership Team, you will play a pivotal role in influencing decision-makers, securing vital funding, and strengthening our external presence. Reporting to the Chief Executive Officer, you will lead a dedicated team, ensuring our work remains impactful and financially sustainable. This is an exciting opportunity to build on Scottish Refugee Council's strong foundation, forging key partnerships, amplifying refugee voices, and driving strategic development. The role involves engaging with government, funders, media, and the public while overseeing the organisation's income generation and external affairs strategy. Key priorities include shaping policy positions, managing stakeholder relationships, securing significant funding, and leading high-impact communications. The Person We are looking for an experienced senior leader with a background in policy development, fundraising, or external affairs. You will have a strong track record of securing major funding, influencing policy, and leading strategic initiatives. You should also have knowledge/experience of leading multidisciplinary departments. You will bring excellent communication, leadership, and relationship-building skills, with the ability to engage with key decision-makers across Scotland and the UK. Experience in the voluntary sector, government engagement, or asylum and refugee policy would be advantageous. If you are a strategic thinker with a passion for social justice and the leadership skills to drive real change, we would love to hear from you. For a confidential discussion regarding this role, please contact Debbie Shields or Afia Evans at Aspen People on . More information can be found on our dedicated recruitment microsite at: Closing date for applications is Monday 10 th March 2025. To apply, please submit your CV and cover letter (as one document) via the apply button. If you are unable to combine your documents, then please email your cover letter to .

Are you in search of a temporary yet fulfilling role? Can you work on site Monday to Friday? Look no further! We're thrilled to offer an exciting position for our client based in City of London who are looking to appoint a Garages Income Officer for the 3 months ongoing, at the rate of 23.45 per hour umbrella Job responsibilities To deliver excellent professional and specialist services to residents in line with the organisations vision, values, resources, strategic and service priorities. To collect rental income from the garages, barrow stores and non-residential property portfolio in accordance with prevailing legislation and Data Protection Acts, and in a correct, open and transparent manner in accordance with the required industry and professional standards To be the first point of contact for the organisation in respect to all garages, barrow stores and non-residential property rent account queries. By negotiating payment plans and deciding on which cases to instruct legal to sue, the post holder is directly responsible for the non-residential income stream into exchequer services and the HRA and will have a direct influence on the monthly income and arrears totals which are reported to senior management at the corporate income and debt meetings. Responsiblities To maintain appropriate relationships with other departments of the organisation, external agencies and the community, and to develop joint initiatives where these add value to service delivery. To follow all policies and procedures and guidelines in connection with the recovery of garages, barrow stores and other non-residential rents and service charges with specific reference to the provision of the services to which the charges relate. Managing and taking ownership of a large portfolio using the council's financial and other housing management software packages. To produce reports for the Homeownership Manager (Income), as and when required. To undertake interviews with customers, site, office and home visits, in connection with the portfolio. To administer in accordance with current policies and procedures and with the authorisation of the Homeownership Manager (Income), instalment agreements, any other appropriate assistance that can be given to your customers to assist them to pay their rent and other non-residential charges in accordance with the terms of their licence. To have real and meaningful ownership of the garages, barrow stores and non-residential portfolio including responding to enquiries from customers, their representatives or other departments. Liaising with colleagues within homeownership services or other council departments to provide a clear, concise and accurate response that reflects our policies and procedures. To operate as an effective team member carrying out additional duties as required ensuring excellent customer service across the team and wider homeownership services Operating the organisations current telephony system, ensuring that you adhere to the procedure for answering telephone enquiries updating notes on the system relating to the call and adhering to the customer satisfaction survey process. Undertaking general administrative tasks as required supporting the team and overall business unit in the administering and collecting of rents and other non-residential charges. Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

MMP Consultancy currently have an opportunity for a Senior Development Manager to join a local authority based in Hammersmith. My client are paying a rate of (Apply online only)p/d Umbrella. This role will involve managing a small team of 2 staff and my client can offer 1-2 days p/w working from home. Job Purpose: The Regeneration & Development team delivers the council-led development programme including complex development and regeneration schemes, new housing supply, new community assets including schools and community facilities, deliver capital receipts and new income streams, and manage stakeholder and community relationships. The current programme will see 1,800 new homes and community infrastructure over the next 8 years and will continue to grow as new growth opportunities emerge. The primary purpose of this post is to lead on the management and implementation of complex assets and growth projects; ensuring quality, innovation, best practice and efficiency in commissioning and delivery. The post holder will take development opportunities from the identification and inception stage, through appraisal and design development, to planning and transition to pre-construction and delivery. To succeed in this role, the post holder must be an inclusive and dynamic leader who is able to influence stakeholders, communicate clearly and with a range of audiences, and bring colleagues and residents on the development journey to ensure positive outcomes. Duties: The key objectives are to create new housing, schools and community facilities, and capital receipts through the delivery of successful planning applications To develop options for the physical development and regeneration of Council sites including large scale new-build housing and mixed-use developments (including schools and community facilities) incorporating high quality design, environmental and community safety standards To work collaboratively with external partners to facilitate the delivery of large-scale development opportunities in the borough leveraging the Council's assets. To procure development and regeneration projects, ensuring the highest standards of design, innovation, sustainability and construction best practice are achieved. Manage project teams, including consultants and solicitors, to ensure individual projects are secured and internal procedures and policies are followed Manage projects through the planning process, including negotiation of Section 106 agreements. To liaise positively with other Council departments to ensure wider corporate objectives are incorporated into option appraisals and development briefs and to develop innovative ways of delivering the Council's Business Plan objectives. To supervise co-production, engagement and consultation with residents on major development schemes, school communities and other groups as appropriate in liaison with the consultation and tenant participation teams. To performance manage, monitor, and report on progress toward project milestones and physical and financial targets to Senior Managers and elected members To be responsible for development financial modelling and progress through financial and development gateway processes from inception to planning and start on site, and to ensure successful handover of projects during pre-construction to the delivery phase To draft corporate policy papers for consideration by Project Boards and will be required to oversee policy and strategy work-streams, and be capable of presenting at Director level. Matrix management responsibility to oversee and coordinate the work of project teams which can include development managers, consultation staff, external consultants, agencies and developers ensuring compliance with development agreements and agreed development plans. Senior Development Managers will have line management responsibility for team members. This could include Development Managers, Development Officers and/or Programme Officers. To work in conjunction with the Council's Property Services Team and external valuation and marketing/sales advisers to maximise the physical and financial benefits accruing to the Council from redevelopment of land and assets. To liaise with the Borough's Planning and Legal services on matters of tenancy, planning and development legislation and land law. To ensure that all proposals, and all appointments, comply with national and EU statutory and legislative requirements, and the Council's Standing Orders, Financial Regulations and other relevant procedures. Ensure effective liaison with Residents, Members, Schools and community groups, Housing Management, Needs and Allocations, Housing Repairs, Home Ownership, Schools Property and Contracts, Community and Third sector team, Borough Valuers, Borough Solicitor and internal and external regeneration and funding agencies and partners. Generally, to develop and maintain ongoing partnerships and take a flexible approach to meeting outcomes and empowering colleagues Serve as a key member of the Growth team advancing the assets and growth strategy and new business development, identifying, and responding to "Growth" opportunities across the Borough on the Council's land and in partnership. Post holders are required to work flexibly from Council offices, site, and consultant's offices as necessary. They will be expected to attend evening and weekend meetings as required and to work directly with members, residents and the public in consultation meetings and workshop and exhibition events. They will need to manage conflicting priorities and work to tight deadlines The post holders will be required to visit dirty and noisy building sites and to wear personal protective equipment from time to time, although the job is predominantly office based, with regular visits to estates, schools and children's centres, and meetings in other offices Title: Senior Development Manager Day Rate: (Apply online only)p/d Umbrella Location: Hammersmith, London

Job Description Job title: Income Assistant (with council experience) Grade: SC5 Directorate: Resident Services Responsible to: Head of Income Maximisation Responsible for: N/A Job Summary: The income assistant is responsible for managing the process of terminating tenancies in compliance with organisational policies and procedures. This includes ensuring the proper documentation and return of keys/fobs for void properties, processing various termination reasons (e.g., death, eviction, relinquishment, abandonment), and coordinating with internal teams to facilitate the transition of vacant properties. Additionally, the role requires assisting with property viewings and supporting the general needs function of the team as required by service demands. Key Responsibilities: Termination Documentation Management: Ensure all required documentation is received for tenancy terminations, including but not limited to death certificates, notice to quit (NTQ), eviction notices, and signed relinquishments. Maintain accurate records of keys/fobs returned and ensure their timely submission to the Income Maximisation (IM) Team. Address issues related to incorrect or late documentation by escalating to senior staff and creating appropriate void events in the system. Property and Key Management: Ensure that void properties are accompanied by all relevant communal keys/fobs and property keys. Apply address tags to all returned keys, ensuring correct tagging for surveyor use and the allocation of communal keys to new tenants. Create and manage void events such as key returns and liaise with contractors and surveyors as required. Void Allocation and Coordination: Allocate void properties to Income Maximisation Officers (IMOs) and Surveyors using the Northgate system. Create and initiate Trello cards for surveyor and contractor coordination for void properties. Ensure void properties are added to the Energy Angels database. Specific Termination Scenarios: Death: Process death certificates, NTQs, and signed key receipts from next of kin or Housing Officer. Ensure keys are returned by the NTQ expiry date. Eviction: Manage contents inventory, key receipt, and eviction notices. Ensure evicted tenants are notified of their belongings retrieval timeline and ensure keys are returned after belongings are collected. Relinquishment: Process signed relinquishments and key receipts. Ensure timely termination of tenancy based on key return date. Abandonment: Handle NTQs and key receipts from next of kin or Housing Officer. Ensure proper disposal of belongings and key management. Viewings and Team Support: Assist with property viewings as needed to facilitate the smooth re-letting of void properties. Provide general support to the team based on service needs, helping to ensure efficient operations and delivery of housing services. Collaboration and Reporting: Work closely with Housing Officers, Surveyors, void officers, and contractors to ensure smooth transitions for all void properties. Ensure compliance with internal processes and escalate issues as necessary to senior management. Skills and Qualifications: Strong organisational skills and attention to detail. Excellent communication skills to liaise with various internal teams and external parties. Knowledge of tenancy termination processes and related documentation. Proficient in using property management systems (e.g., Northgate) and Trello. Ability to manage multiple tasks and prioritise effectively. Willingness to assist with viewings and support team functions as required.

We are seeking a proactive and customer-focused Rental Income Support Officer to manage a patch of properties and help maximise rental income of approximately £70m per annum. Operating within a commercially driven, customer-centric environment, you will play a crucial role in income collection, tenancy sustainment, and early intervention to prevent rent arrears from escalating. This is an exciting opportunity to work closely with tenants, internal teams, and external agencies, ensuring compliance with statutory regulations, welfare reforms, and court protocols while providing high-quality customer service. Key Responsibilities Income Management: Maximise rental income through early intervention and direct engagement, ensuring accounts are kept up to date. Case Management: Handle a range of resident queries, from rent refunds to eviction proceedings, ensuring compliance with court pre-action protocol. Welfare & Benefit Advice: Identify residents eligible for Housing Benefit and Universal Credit, providing guidance to ensure income is sustained. Legal & Enforcement: Prepare court instructions for possession hearings, attend evictions, and liaise with legal representatives. Resident Support & Safeguarding: Conduct home visits, refer tenants to support agencies, and work with social services to protect vulnerable residents. Stakeholder Engagement: Develop partnerships with debt advice agencies, credit unions, social care teams, and advocacy groups to support tenants. Training & Development: Assist with training new team members and interns to strengthen income management knowledge. About You Strong background in income management, tenancy sustainment, or housing finance within a social housing setting. In-depth understanding of housing legislation, welfare reforms, and court pre-action protocol. Experience working in customer-facing roles, managing rent accounts and liaising with external agencies. Knowledge of benefits systems, including Universal Credit and Housing Benefit. Excellent negotiation and communication skills to resolve rent arrears and prevent tenancy breakdowns. Ability to work autonomously while delivering against financial targets. Strong analytical and problem-solving skills, with experience handling complex housing cases. Proficiency in financial record-keeping and IT systems. Educated to A-Level or NVQ Level 3 (or equivalent experience). Housing-related qualifications (e.g., CIH Level 3) are desirable but not essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We are seeking a detail-oriented Income Officer to deliver a professional and efficient Income Management service. You will play a crucial role in ensuring accurate cash receipting, allocations, banking processes, and financial controls, while maintaining compliance with regulations and policies. This is an excellent opportunity for a finance professional with experience in income processing, financial reconciliation, and customer service, who thrives in a fast-paced environment. Key Responsibilities Process and allocate income transactions, including recalls, refunds, and web payments. Monitor unallocated cash, investigate discrepancies, and ensure prompt clearance. Manage banking systems, including Bankline, direct debits, and bounced payments. Act as the first point of contact for income-related queries, ensuring timely resolutions. Provide guidance to internal teams and external stakeholders on income processes and best practices. Collaborate with Accounts Payable, Accounts Receivable, and Finance teams to ensure accurate financial reporting. Ensure all income management activities comply with financial regulations, policies, and VAT requirements. Maintain access control and security profiles for the Income Management system. Support audit processes, ensuring a clear financial trail of transactions. About You Experience in income processing, banking transactions, or financial administration. Strong understanding of local government financial policies, accounting principles, and VAT regulations. Proficiency in using financial systems, Microsoft Office, and data management tools. High level of numeracy and attention to detail, with experience handling large volumes of financial data. Strong problem-solving and analytical skills to investigate and resolve discrepancies. Excellent communication and organisational skills, with the ability to work collaboratively. AAT qualification (or equivalent experience in financial management). How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW . If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Head of Finance About the organisation The organisation is a small, thriving national charity supporting people in rural areas to set up and run successful businesses in community ownership. They do this to achieve their UK-wide vision for resilient, thriving and inclusive rural communities. The charity is based in Oxfordshire with around 25 staff and a turnover of around £1.2 million annually. Community-owned businesses are owned and controlled by community members and range from village shops, pubs and cafes, through to woodlands, fisheries and farms. The charity has been promoting the community ownership model for over 100 years because of its track record for delivering better businesses for people, communities, the economy, and the environment. The charity is in a sound financial position with strong reserves. The focus moving forward is to diversify income streams away from the traditional model of grants, trusts and foundations to increased self-generated income from projects, corporate sponsorship and placemaking initiatives with housing organisations. The new Head of Finance will be joining the organisation at an exciting time as they progress on this journey. About the role Reporting to the COO and managing 1 Finance Officer, The Head of Finance is the lead staff member for all matters relating to the Finance Team and is responsible for all areas of its strategic management and day-to-day operations. The Head of Finance makes up part of the Senior Leadership Team. Typical finance duties include the development and implementation of finance strategies and policies, the production of financial reports and management accounts, leading on the budgeting & forecasting process, leading on the production of the annual statutory accounts, and supporting the Finance Officer with all elements of transactional finance such as reconciliations & VAT. The Head of Finance will also take an active role on the Senior Leadership Team including contributing to business plans, networking with partner organisations and contributing to the continued strategy to diversify the charity's income. The charity uses Xero accounting software and has a December financial year-end. There is a current interim Head of Finance in post, and a handover with this person is likely. The role would suit an experienced charity sector Head of Finance, seeking to work on a part-time basis. The role will ideally be offered on a 3 day per week basis, with at least one day per week required in the office in Oxfordshire. The salary offered is £60,000 - £66,000 per annum FTE (pro-rata) and benefits include flexible working, an employee benefits programme, training opportunities, 6% employer pension contribution and a generous holiday entitlement of 27 days plus bank holidays (pro-rated for part-time staff). Requirements • Qualified or near qualified ACCA, CIMA, ACA, CIPFA or equivalent • A strong understanding of UK charity accounting including fund accounting and SORP • Prior experience managing the finances of a small to medium sized charity, and management of a finance team • A proactive attitude and the ability to 'muck in' with a broad range of duties sometimes outside the scope of the role • Excellent analytical skills, ability to identify financial trends and create a supportive narrative • Experience with Xero and Salesforce would be advantageous How to apply Please reply to this advert with your CV or contact Jamie at Marble Mayne for a further discussion. Key dates Closing date: Tuesday 4th March at 5pm 1st stage interviews: w/c 10th March - remote Final interviews: w/c 17th March - in person

MMP Consultancy are currently recruiting for a Supported Housing Officer on a Part Time basis in Kent. Key Responsibilities: Manage and develop our supported housing homes and services to have a positive impact for the tenants. Support tenants to maintain tenancies, through monitoring arrears, managing anti-social behaviour, supporting to maximise income and where appropriate a successful move on to permanent accommodation. Promote resident responsibility for the behaviours of themselves, their households and visitors to meet the conditions of their tenancy agreements Build safe communities with proactive and consistent service delivery to reduce and respond to reports of anti-social behaviour, hate crime, domestic abuse, safeguarding and other tenancy breaches Continuously improve the service, through monitoring and reporting against performance measures and through effective administration. Monitor, manage and meet targets for customer rent accounts and arrears Contribute to and support the supported housing manager in the shaping and delivery of homelessness and supported housing strategies Comply with the legal, contractual and performance requirements of our Private Finance Initiative (PFI) management contract. Develop our established services and expand our business through collaborative working with partners, stakeholders and commissioners. Key Knowledge & Experience: Awareness of current issues, legislation and best practice in relation to supported housing management. Experience of delivering a positive customer focussed service Proven communication, interpersonal and written skills adaptable to all audiences, including the ability to write reports for senior management Proven ability to take ownership of challenging and difficult conversations with customers, colleagues and stakeholders Proficiency in Microsoft office. Confident in learning in-house bespoke systems, including ability to run, create and analyse reports Experience of negotiating skills to support effective contract management and dispute resolution. Driving licence essential.

We are looking to recruit a Senior Income Officer to join our busy Income Team. Our Senior Income Officer will mentor our team of Income Officers and our Income Assistant to ensure the effective collection of all rental income and debt for current and former tenants within the North Devon area. The main responsibilities of the role are: To mentor Income Officers and Income Assistant in making best use of our resources, making well-rounded decisions and maximising the impact of our interventions. To review customer accounts with Income Officers to plan arrears recovery and support action. To identify accounts where arrears prevention work is required and co-ordinate actions to minimise the risk. Carry out customer home visits to address arrears issues and identify where additional support may be needed to sustain a tenancy. Work in partnership with third party organisations to address the route cause of rent arrears and debts. About You You will have previous experience in housing association income collection or housing environment or third sector debt support agency. You will have sound knowledge of housing association rent collection procedures and sector guidance, rent accounting systems and payment processes. You will have a good working knowledge of Universal Credit, Housing Benefit, and other welfare benefits and grants. You will be an effective communicator with the ability to adapt your style and the content to ensure that customers understand the implications, especially in legal cases. Benefits 27 days holiday plus bank holidays 7% Employer contribution Pension Cash Plan of up to £1400 per year Employee Assistance Programme (EAP) Health & Wellbeing Support Family Friendly Policies Cycle to Work Scheme Tech Scheme Refer a Friend Scheme The successful candidate will be required to complete a Basic DBS check. Please note - applications must include a completed North Devon Homes application form and supporting statement or CV with a supporting statement. We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form. Interviews week commencing 9th January 2023 To apply click Apply Online below