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customer experience and sales learning specialist
Delivery Manager (Defence Sector)
Kainos Group plc City, Belfast
# Join Kainos and Shape the FutureAt Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Join us and be part of something bigger. As a Delivery Manager at Kainos, you will be responsible for ensuring that Kainos'innovativedigital services and platformsmeetthe user need and the outcomes agreed between Kainos and the client, whilst ensuring our delivery follows good governance and quality standards.You will empower and support Kainos teams to perform well, learn and growin a manner that is consistent with Kainos company values.You will leverage successful deliveryand strong client relationships to explore opportunities to win follow-on business with existing customers. Minimum requirements: Active SC clearance is mandatory. Minimum 3 years of experience in a similar role with UK defence sector organizations is mandatory . Minimum 3 years of demonstrable success delivering bespoke software projects from scratch, using agile methodology for external customers. Proven experience is staffing, allocating and pricing the needed manpower for SW development scrum teams that can deliver large scale projects for the defence sector in the UK. Strong managerial skills , both direct and indirect. Experience in leading strategic customer relations , both with technical software teams and senior leadership in the defence sector. Strong commercial awareness and experience in managing finances, reporting on costs and overall monitoring budget plans of £5M or more. Excellent interpersonal skills. Highly flexible (including a willingness to work away from home base) . The successful candidate will exhibit the following: Governance Ensure appropriate project governance arrangements and technical quality standards are developed and followed throughout the project lifecycle. Effectively manage project risks and issues , escalatingwhereappropriate. Comply, and ensure team members comply, with allconfidentiality and non-disclosure policies and agreements and ensure the security of information,at all times. Delivery Understandcritical success factors for the project(beyondthe traditional measures: on time, on budget and to agreed scope ) and ensureeach work stream hasa plan in place toachieve thesuccess factors. Be responsible for achieving or exceeding profitabilitytargets plus accurate and timely forecasting and reporting of project variables (revenue, staffing, work in progress, debt etc.). Exploit opportunitiesfor adding value to the client, ensuring that expectations are proactivelymanagedand issues are addressed promptly and appropriately. Team Motivate and empower teams to create a positive and creative culture for our people to perform well, learn and grow. Put people first & develop others - You'll manage, coach and develop a small number of staff , with a focus on managing employee performance Ensure all team members have cleargoals, receive regular feedbackand have timely and constructiveappraisals. Ensure team members have learning and development objectives to acquireand maintainthe skills necessary for the project. Have responsibility forstaffingteamsand on-boarding of new team members. Buildand maintainconstructiveand collaborativerelationships with the client, other suppliers and third-party stakeholders. Business Development & Account Management Support future growth by working closely with Sales, Account Leads & Account Managementteams,assistingwhere requiredwiththe sales/procurement cycleto best positionKainostowinprofitablenew business. Promote successes Kainos-wide,toour customers andto the market,through case studies, award submissions, blogs, tweets etc. Understandthe contracts and commercial terms applying toour projectsand ensure that Kainos is not compromised by non-compliance. Professional Developmentand Growth Contribute to continuous improvement initiatives within the Management Capability. Understandcurrent thinking fromthe Technology, Experience Design and Consulting capabilitiesand drive alignment accordingly. Encourage innovation in technology and process both within the project and outside the project. Proactivelyassistwithrecruitmentactivitiestoenable stableorganisational growth. Desirable: Experienceofuserresearch, analyticsand design disciplinesand their contribution tothe effective delivery of digitalservices and platforms. Evidence of securing significant follow-on business with an existing client. Holds acurrent andrecognised Project or Programme Management certification. Experience of project delivery aimed at digital transformation.Evidence of innovating or leading initiatives to improve managementand leadershippractices within ateam or anorganisation.# Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.At Kainos we use technology to solve real problems for our customers, overcome big challenges for businesses, and make people's lives easier. We build strong relationships with our customers and go beyond to change the way they work today and the impact they have tomorrow.Our two specialist practices, Digital Services and Workday, work globally for clients across healthcare, commercial and the public sector to make the world a little bit better, day by day.Our people love the exciting work, the cutting-edge technologies and the benefits we offer. That's why we've been ranked in the Sunday Times Top 100 Best Companies on numerous occasions.For more information, see .
Dec 08, 2025
Full time
# Join Kainos and Shape the FutureAt Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Join us and be part of something bigger. As a Delivery Manager at Kainos, you will be responsible for ensuring that Kainos'innovativedigital services and platformsmeetthe user need and the outcomes agreed between Kainos and the client, whilst ensuring our delivery follows good governance and quality standards.You will empower and support Kainos teams to perform well, learn and growin a manner that is consistent with Kainos company values.You will leverage successful deliveryand strong client relationships to explore opportunities to win follow-on business with existing customers. Minimum requirements: Active SC clearance is mandatory. Minimum 3 years of experience in a similar role with UK defence sector organizations is mandatory . Minimum 3 years of demonstrable success delivering bespoke software projects from scratch, using agile methodology for external customers. Proven experience is staffing, allocating and pricing the needed manpower for SW development scrum teams that can deliver large scale projects for the defence sector in the UK. Strong managerial skills , both direct and indirect. Experience in leading strategic customer relations , both with technical software teams and senior leadership in the defence sector. Strong commercial awareness and experience in managing finances, reporting on costs and overall monitoring budget plans of £5M or more. Excellent interpersonal skills. Highly flexible (including a willingness to work away from home base) . The successful candidate will exhibit the following: Governance Ensure appropriate project governance arrangements and technical quality standards are developed and followed throughout the project lifecycle. Effectively manage project risks and issues , escalatingwhereappropriate. Comply, and ensure team members comply, with allconfidentiality and non-disclosure policies and agreements and ensure the security of information,at all times. Delivery Understandcritical success factors for the project(beyondthe traditional measures: on time, on budget and to agreed scope ) and ensureeach work stream hasa plan in place toachieve thesuccess factors. Be responsible for achieving or exceeding profitabilitytargets plus accurate and timely forecasting and reporting of project variables (revenue, staffing, work in progress, debt etc.). Exploit opportunitiesfor adding value to the client, ensuring that expectations are proactivelymanagedand issues are addressed promptly and appropriately. Team Motivate and empower teams to create a positive and creative culture for our people to perform well, learn and grow. Put people first & develop others - You'll manage, coach and develop a small number of staff , with a focus on managing employee performance Ensure all team members have cleargoals, receive regular feedbackand have timely and constructiveappraisals. Ensure team members have learning and development objectives to acquireand maintainthe skills necessary for the project. Have responsibility forstaffingteamsand on-boarding of new team members. Buildand maintainconstructiveand collaborativerelationships with the client, other suppliers and third-party stakeholders. Business Development & Account Management Support future growth by working closely with Sales, Account Leads & Account Managementteams,assistingwhere requiredwiththe sales/procurement cycleto best positionKainostowinprofitablenew business. Promote successes Kainos-wide,toour customers andto the market,through case studies, award submissions, blogs, tweets etc. Understandthe contracts and commercial terms applying toour projectsand ensure that Kainos is not compromised by non-compliance. Professional Developmentand Growth Contribute to continuous improvement initiatives within the Management Capability. Understandcurrent thinking fromthe Technology, Experience Design and Consulting capabilitiesand drive alignment accordingly. Encourage innovation in technology and process both within the project and outside the project. Proactivelyassistwithrecruitmentactivitiestoenable stableorganisational growth. Desirable: Experienceofuserresearch, analyticsand design disciplinesand their contribution tothe effective delivery of digitalservices and platforms. Evidence of securing significant follow-on business with an existing client. Holds acurrent andrecognised Project or Programme Management certification. Experience of project delivery aimed at digital transformation.Evidence of innovating or leading initiatives to improve managementand leadershippractices within ateam or anorganisation.# Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.At Kainos we use technology to solve real problems for our customers, overcome big challenges for businesses, and make people's lives easier. We build strong relationships with our customers and go beyond to change the way they work today and the impact they have tomorrow.Our two specialist practices, Digital Services and Workday, work globally for clients across healthcare, commercial and the public sector to make the world a little bit better, day by day.Our people love the exciting work, the cutting-edge technologies and the benefits we offer. That's why we've been ranked in the Sunday Times Top 100 Best Companies on numerous occasions.For more information, see .
Animal Health Specialist
Frontier Agriculture Limited Market Drayton, Shropshire
We are looking for an Animal Health Specialist to join the Frontier team, based in our Market Drayton retail shop, on a permanent, full-time basis. As an Animal Health Specialist, you would play a key role in facilitating our business by building outstanding customer relationships, providing a comprehensive advisory service, and maximising livestock production for the farmer while increasing sales for the business. This will involve working in our retail shop in Market Drayton, responding to telephone calls and providing exceptional customer service and going on-to farm as required. The Benefits Competitive salary 25 days holiday per calendar year with option to purchase 5 more days Dedicated Learning & Development team to support you and your career Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total) Increased Maternity, Paternity & Adoption leave benefits for eligible employees Life Assurance scheme and pension plan with employer contributions of up to 7% Up to two days paid volunteer leave per year (only applicable to permanent employees) The opportunity to join our employee network groups including LGBTQ+, Menopause wellbeing, Neurodiversity and Womens network groups. Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers About You Good understanding of, and experience within, the Agricultural sector Able to build outstanding professional relationships with customers and colleagues Excellent interpersonal and communication skills (written and verbal) A high level of initiative with strong planning and organisational skills High standard of numeracy and literacy and good attention to detail Good computer skills including Microsoft Excel AMTRA SQP qualification desirable however training will be provided for the right candidate Understanding of forage crop production and animal nutrition would be desirable but not essential Your Role As an Animal Health Specialist your role will involve: Supporting in our Market Drayton Animal Health retail shop, providing over-counter sales and supporting with livestock enquiries. This will require working on Saturday morning once a month. Working with support departments to place and track orders, ensuring the customers get the services they have requested. Building a comprehensive knowledge of Frontiers products and services to achieve the best commercial, quality and relationship outcomes for customers and the company. Communicating with customers on a regular basis; establishing a strong relationship with the customer and understanding their on-going needs. Building strong relationships with the Agronomy team, supporting initiatives and developing own product and customer knowledge. Building relationships with experienced commercial managers, building commercial understanding alongside technical knowledge. Working with colleagues to identify new and develop existing customers and support a joint working approach across Frontier teams including support of cross departmental initiatives. About Us Frontier is a successful and growing business. We are the largest crop production and grain marketing company in the UK, with over 1,000 employees and a turnover of more than £1.5 billion. With a vision to be the first-choice employer in UK agriculture, we are committed to delivering a culture where people are at the heart of our success. Our business approach is underpinned by our core values Integrity, Customer First and Expertise or ICE. These values support our whole philosophy and way of working and we are always looking to attract talented individuals with either industry knowledge or specialist skills that will help us deliver consistently to these values. Commitment to Diversity and Inclusion We have a clear commitment to equality of opportunity and diversity encouraging fairness and equality of treatment for all. As such we encourage applications from all backgrounds. We recognise the value of a workforce in which people from diverse backgrounds are encouraged to introduce fresh ideas and contribute to the business goals. We are committed to providing a diverse and inclusive environment with inclusive employment policies, such as progressive flexible working and parental policies. JBRP1_UKTJ
Dec 07, 2025
Full time
We are looking for an Animal Health Specialist to join the Frontier team, based in our Market Drayton retail shop, on a permanent, full-time basis. As an Animal Health Specialist, you would play a key role in facilitating our business by building outstanding customer relationships, providing a comprehensive advisory service, and maximising livestock production for the farmer while increasing sales for the business. This will involve working in our retail shop in Market Drayton, responding to telephone calls and providing exceptional customer service and going on-to farm as required. The Benefits Competitive salary 25 days holiday per calendar year with option to purchase 5 more days Dedicated Learning & Development team to support you and your career Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total) Increased Maternity, Paternity & Adoption leave benefits for eligible employees Life Assurance scheme and pension plan with employer contributions of up to 7% Up to two days paid volunteer leave per year (only applicable to permanent employees) The opportunity to join our employee network groups including LGBTQ+, Menopause wellbeing, Neurodiversity and Womens network groups. Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers About You Good understanding of, and experience within, the Agricultural sector Able to build outstanding professional relationships with customers and colleagues Excellent interpersonal and communication skills (written and verbal) A high level of initiative with strong planning and organisational skills High standard of numeracy and literacy and good attention to detail Good computer skills including Microsoft Excel AMTRA SQP qualification desirable however training will be provided for the right candidate Understanding of forage crop production and animal nutrition would be desirable but not essential Your Role As an Animal Health Specialist your role will involve: Supporting in our Market Drayton Animal Health retail shop, providing over-counter sales and supporting with livestock enquiries. This will require working on Saturday morning once a month. Working with support departments to place and track orders, ensuring the customers get the services they have requested. Building a comprehensive knowledge of Frontiers products and services to achieve the best commercial, quality and relationship outcomes for customers and the company. Communicating with customers on a regular basis; establishing a strong relationship with the customer and understanding their on-going needs. Building strong relationships with the Agronomy team, supporting initiatives and developing own product and customer knowledge. Building relationships with experienced commercial managers, building commercial understanding alongside technical knowledge. Working with colleagues to identify new and develop existing customers and support a joint working approach across Frontier teams including support of cross departmental initiatives. About Us Frontier is a successful and growing business. We are the largest crop production and grain marketing company in the UK, with over 1,000 employees and a turnover of more than £1.5 billion. With a vision to be the first-choice employer in UK agriculture, we are committed to delivering a culture where people are at the heart of our success. Our business approach is underpinned by our core values Integrity, Customer First and Expertise or ICE. These values support our whole philosophy and way of working and we are always looking to attract talented individuals with either industry knowledge or specialist skills that will help us deliver consistently to these values. Commitment to Diversity and Inclusion We have a clear commitment to equality of opportunity and diversity encouraging fairness and equality of treatment for all. As such we encourage applications from all backgrounds. We recognise the value of a workforce in which people from diverse backgrounds are encouraged to introduce fresh ideas and contribute to the business goals. We are committed to providing a diverse and inclusive environment with inclusive employment policies, such as progressive flexible working and parental policies. JBRP1_UKTJ
Customer Solutions Specialist (Geotechnical Engineer)
Seequent Limited City, London
Customer Solutions Specialist (Geotechnical Engineer) Customer Solutions Specialist (Geotechnical Engineer) About Us At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment. We operate in 145+ countries while proudly maintaining headquarters in New Zealand. Role The role of Customer Solution Specialist (CSS) is dedicated to providing technical support, subject matter expertise (SME), and product advice and solutions to our regional sales teams and customers. The role may have a domain specialism. The role sits within the regional Customer Solutions team. The ideal candidate will bring proven technical and solution design skills gained within a complex technological solution sale based technology market. They must be 'customer facing' - able to interface with prospects and customers with charisma and presence to quickly get to the heart of the client's existing software environment, identify and propose solutions that will improve their business processes and ultimately, success. Present complex technical solutions with gravitas. Be able to "join the dots" between technology and the business benefit; recommend optimal solution designs whilst managing the customers' expectations to establish and maintain technical credibility. The successful candidate will need to possess the skills to communicate effectively with people from many different cultures, as well as with users where English is not their primary language. This will include in person and web delivered demonstrations and training of the full ecosystem of our products and services. The role will require the candidate to become proficient across multiple solutions in the Seequent suite, to be able to support across multiple segments in time, thus providing a true generalist technical sales /SME capability to the go to market (GTM) teams. Being hands on, task oriented and customer focused, this role is responsible for providing well rounded technical assistance backed up by great product knowledge, quick response times, analysis, problem solving and solution finding. Business acumen and the ability to support further growth in customer accounts is a core aspect of this role. Significant travel can be expected to ensure we retain a strong market orientation. This role is a key part of leveraging our fast expanding footprint in our growing region and an opportunity to be part of a great team, in a great company, with a great purpose. Our expectations of you Product Knowledge Become proficient as a generalist CSS across the Seequent product portfolio including Leapfrog, Central, OpenGround, GeoStudio, PLAXIS and other products or solutions as required. Learn from the customer how, what, where and why they are using our products or competing products and the problems that they are attempting to solve, then feed that information back to the appropriate teams within the business. Develop and share their own technical expertise to provide advisory support to customers, colleagues and peers, enabling them to be successful in meeting their objectives. Professional Capabilities Demonstrated ability to question, listen and analyze to establish the current and desired picture. Provides solutions appropriate to the client's needs and to improve their business results. Be responsive to customer technical queries providing timely and professional support. Be authentic; become a business partner and trusted advisor to clients, peers and prospective customers. Be a team player, working as part of the regional team to identify and progress opportunities within new and existing customers. Market development - setting up demonstrations, webinars and supplying product information to prospective customers. Be a CRM champion by ensuring the accurate maintenance of the client database which provides Segment and Product Management with vital market information relating to future business pipeline. Marketing and Business Goals Actively monitor customer satisfaction levels and work to improve outcomes and customer perceptions. Assist, facilitate and support all product upgrades, new releases and new products. Skills, knowledge and competencies required to be great at this role Experience in Finite Element Analysis (FEA), Finite Element Modelling (FEM), Numerical Modelling. Experience ideally in ground investigation, environmental geology, geotechnical engineering, civil or environmental engineering consultancy or related industry. Teritary qualification in geotechnical engineering, geology, hydrogeology, earth sciences, or a closely related discipline. Operational experience in civil or environmental engineering infrastructure construction projects an advantage. Experience using, developing, or testing commercial software in fields of GIS, geospatial, 3D modelling, geoscience, numerical modelling or data management, an advantage. Technical orientation and natural curiosity for how software works and a passion for being regarded as an expert user and technical guru. Relationship building abilities. Demonstrable ability to support sales with technical information and insight, advice, demonstrations, solution architecting, best practice, innovative ideas etc during pre sales phase to ensure we are crafting a winning solution for the opportunity that gains mindshare and credibility. Demonstrable ability to confidently provide pre sales technical and solution support to the sales teams, and lead and own the technical aspects of prospect and customer engagements. Keeps sales teams and management updated proactively on progress of all solutions, pre sales, and post sales. Be able to demonstrate and train customers across the software solution set, with style, proficiency and knowledge in C level and technical audience customer meetings. Confident oral and written communication skills in English (other European Languages - Italian, German would be advantageous). Our Commitment to Equity, Diversity, and Inclusion At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all. Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don't tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team! Benefits of being a Seequenteer and why you'll love being on our team Our people - Working at Seequent means becoming part of a community of collaborative innovators with insatiable curiosity and a passion to make a difference. Seequenteers are experts at what they do, visionaries with bold ideas for the future, and driven by a desire to make meaningful change. Our culture - At Seequent you'll be encouraged to Find a Better Way, Think Customer, Collaborate Enthusiastically, Exceed Expectations and Take Ownership, no matter what role you're in. Our values define a culture of open mindedness, connected teams despite geographical distance, transparent communication, and leadership at any level, where everyone is welcome as their authentic self. Our offices - Seequent operates from offices all over the world; as part of the Bentley Systems family. Our office hubs are fueled by barista crafted coffee, games, table tennis, Lego, online trivia battles, and regular office team events. We like to celebrate our wins with cake too, lots of cake. Benefits - Competitive salary, flexible working, a paid day each year to volunteer, an employee share purchase plan in most locations, rewards & recognition program, continuous learning and career growth opportunities, internal engagement events, culture & wellbeing program, personal support resources. Additional benefits are unique to each location Seequent resides in. How to apply If this sounds like the role for you, apply today with a covering letter and CV.
Dec 05, 2025
Full time
Customer Solutions Specialist (Geotechnical Engineer) Customer Solutions Specialist (Geotechnical Engineer) About Us At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment. We operate in 145+ countries while proudly maintaining headquarters in New Zealand. Role The role of Customer Solution Specialist (CSS) is dedicated to providing technical support, subject matter expertise (SME), and product advice and solutions to our regional sales teams and customers. The role may have a domain specialism. The role sits within the regional Customer Solutions team. The ideal candidate will bring proven technical and solution design skills gained within a complex technological solution sale based technology market. They must be 'customer facing' - able to interface with prospects and customers with charisma and presence to quickly get to the heart of the client's existing software environment, identify and propose solutions that will improve their business processes and ultimately, success. Present complex technical solutions with gravitas. Be able to "join the dots" between technology and the business benefit; recommend optimal solution designs whilst managing the customers' expectations to establish and maintain technical credibility. The successful candidate will need to possess the skills to communicate effectively with people from many different cultures, as well as with users where English is not their primary language. This will include in person and web delivered demonstrations and training of the full ecosystem of our products and services. The role will require the candidate to become proficient across multiple solutions in the Seequent suite, to be able to support across multiple segments in time, thus providing a true generalist technical sales /SME capability to the go to market (GTM) teams. Being hands on, task oriented and customer focused, this role is responsible for providing well rounded technical assistance backed up by great product knowledge, quick response times, analysis, problem solving and solution finding. Business acumen and the ability to support further growth in customer accounts is a core aspect of this role. Significant travel can be expected to ensure we retain a strong market orientation. This role is a key part of leveraging our fast expanding footprint in our growing region and an opportunity to be part of a great team, in a great company, with a great purpose. Our expectations of you Product Knowledge Become proficient as a generalist CSS across the Seequent product portfolio including Leapfrog, Central, OpenGround, GeoStudio, PLAXIS and other products or solutions as required. Learn from the customer how, what, where and why they are using our products or competing products and the problems that they are attempting to solve, then feed that information back to the appropriate teams within the business. Develop and share their own technical expertise to provide advisory support to customers, colleagues and peers, enabling them to be successful in meeting their objectives. Professional Capabilities Demonstrated ability to question, listen and analyze to establish the current and desired picture. Provides solutions appropriate to the client's needs and to improve their business results. Be responsive to customer technical queries providing timely and professional support. Be authentic; become a business partner and trusted advisor to clients, peers and prospective customers. Be a team player, working as part of the regional team to identify and progress opportunities within new and existing customers. Market development - setting up demonstrations, webinars and supplying product information to prospective customers. Be a CRM champion by ensuring the accurate maintenance of the client database which provides Segment and Product Management with vital market information relating to future business pipeline. Marketing and Business Goals Actively monitor customer satisfaction levels and work to improve outcomes and customer perceptions. Assist, facilitate and support all product upgrades, new releases and new products. Skills, knowledge and competencies required to be great at this role Experience in Finite Element Analysis (FEA), Finite Element Modelling (FEM), Numerical Modelling. Experience ideally in ground investigation, environmental geology, geotechnical engineering, civil or environmental engineering consultancy or related industry. Teritary qualification in geotechnical engineering, geology, hydrogeology, earth sciences, or a closely related discipline. Operational experience in civil or environmental engineering infrastructure construction projects an advantage. Experience using, developing, or testing commercial software in fields of GIS, geospatial, 3D modelling, geoscience, numerical modelling or data management, an advantage. Technical orientation and natural curiosity for how software works and a passion for being regarded as an expert user and technical guru. Relationship building abilities. Demonstrable ability to support sales with technical information and insight, advice, demonstrations, solution architecting, best practice, innovative ideas etc during pre sales phase to ensure we are crafting a winning solution for the opportunity that gains mindshare and credibility. Demonstrable ability to confidently provide pre sales technical and solution support to the sales teams, and lead and own the technical aspects of prospect and customer engagements. Keeps sales teams and management updated proactively on progress of all solutions, pre sales, and post sales. Be able to demonstrate and train customers across the software solution set, with style, proficiency and knowledge in C level and technical audience customer meetings. Confident oral and written communication skills in English (other European Languages - Italian, German would be advantageous). Our Commitment to Equity, Diversity, and Inclusion At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all. Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don't tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team! Benefits of being a Seequenteer and why you'll love being on our team Our people - Working at Seequent means becoming part of a community of collaborative innovators with insatiable curiosity and a passion to make a difference. Seequenteers are experts at what they do, visionaries with bold ideas for the future, and driven by a desire to make meaningful change. Our culture - At Seequent you'll be encouraged to Find a Better Way, Think Customer, Collaborate Enthusiastically, Exceed Expectations and Take Ownership, no matter what role you're in. Our values define a culture of open mindedness, connected teams despite geographical distance, transparent communication, and leadership at any level, where everyone is welcome as their authentic self. Our offices - Seequent operates from offices all over the world; as part of the Bentley Systems family. Our office hubs are fueled by barista crafted coffee, games, table tennis, Lego, online trivia battles, and regular office team events. We like to celebrate our wins with cake too, lots of cake. Benefits - Competitive salary, flexible working, a paid day each year to volunteer, an employee share purchase plan in most locations, rewards & recognition program, continuous learning and career growth opportunities, internal engagement events, culture & wellbeing program, personal support resources. Additional benefits are unique to each location Seequent resides in. How to apply If this sounds like the role for you, apply today with a covering letter and CV.

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