Skill Band: Front Office Location: London Type: FTC Date Posted: 9 Jan 2026 Director, FIC Structuring About the job ICBCS Global Markets offers sales, structuring and trading expertise to our clients across a range of products, with particular strengths in Emerging Markets. Global Markets comprises of two core divisions, namely Commodities and Fixed Income and Currencies (FIC). The Commodities business provides trading, sales, working capital solutions and structuring expertise through its Metals and Energy teams. The division's expertise extends to the management and financing of physical commodity inventories across these asset classes. The FIC Division offers a comprehensive set of foreign exchange, interest rates, credit, money markets, capital markets and structured financing products. It is subdivided into two business areas: FX Rates & Credit comprising Local Markets Trading & Strategy, Credit Trading, Treasury Markets and Investor Sales teams FIC Origination, Structured Solutions and DCM comprising FIC Origination Teams; Structured Solutions Trading, namely Collateralised Financing (Collateral Trading, Structured Derivatives and XVA), Structured Financing, and QAD; and Debt Capital Markets. Our clients include Financial Institutions, Corporations, Governments and Institutional Investors around the world. What you'll be doing High Level - team member within FIC Structuring working with the FIC origination teams and trading businesses to deliver structured FIC solutions to our global client base. Focus capital, balance sheet and regulatory liquidity optimisation strategies for ICBCS and its clients. The role will be a Certified Person under the Senior Manager and Certified Person Regime and will be expected to comply with the regulatory conduct rules under the regime You'll be responsible for: Proactively working with,FIC global origination teams including the Americas and Asia to develop new products & solutions, to lead to executed transactions, to fulfil client needs and meet bank business objectives. Specific focus on client capital, balance sheet and regulatory liquidity optimising transactions. ICBCS Finance, Treasury and Global Markets teams to develop and execute transactions which increase the bank's capital, balance sheet and regulatory liquidity efficiency. Execution & Process Partner with FIC Trading and Origination to structure and execute transactions which optimise balance sheet, regulatory liquidity and capital consumption of ICBCS and its clients. Ensure all internal approvals are received including credit, legal, finance and compliance and all relevant committees (TAC, NPSTAC, CRMC, Credit Committee and Exco/Board if applicable). Work with Origination to obtain authorisation for transactions via the TAC process. Work with Trading to obtain authorisation for New Products via the NPP/NPSTAC process. Maintain deal files for Structured Transactions and transaction term sheets and/or descriptions if required. Minimise and monitor operational risk incidents, internal and external transaction audits. Work with relevant support functions to engage with external counsel or advisors supporting a transaction. Conduct Maintain an awareness of and comply with all Anti Money Laundering laws, regulations, policies and procedures relevant to ICBC Standard Bank Uphold the Values of the firm Escalate all significant Regulatory / Compliance issues immediately through appropriate channels Responsible for ensuring all mandatory training is completed Operates within the terms of the SLAs with Standard Bank Group and MOUs with ICBC Group What you'll need to be successful We're looking for the following skills and experience. If you don't have all of these but think you could be a good fit for the role, get in touch Proven experience in developing and executing capital, balance sheet and regulatory liquidity optimising transactions with a proven ability to consistently produce to targets. Strong technical expertise on transactions which increase capital, balance sheet and regulatory liquidity efficiency for banks and their clients. Strong understanding of Regulatory environment and working within these parameters. Understanding of PRA and FCA rules and regulations Understanding of capital, risk and control Banking and Legal knowledge Strong technical expertise across GM products offered by us (Foreign Exchange, Credit, Interest Rate and Equities collateral). Strong derivative and hedging knowledge within an EM context Strong credit structuring and documentation expertise Understanding of IFRS and International Taxation Finance / budget management Why should you join us? ICBC Standard Bank Plc (ICBCS) is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and markets. We benefit from a unique Chinese and African parentage and an unrivalled global network and expertise. We're headquartered in London, with operations in Shanghai, Singapore and New York. We're a diverse and close-knit global team. We put people first, giving talented, self-driven professionals the flexibility, rewards and freedom to grow their expertise and realise their potential. Our vison statement, "Be Yourself, Succeed Together" underpins our drive for an open and transparent culture which values difference, enabling everyone to thrive whilst being themselves. We have an active E, D&I forum and we're growing other employee network groups, including for women and neurodiversity. We're committed to the principle of equal opportunities. All applicants will be treated equally and will be considered on their merits and skills without discrimination. What's in it for you? Financial market-based pay based on skills and experience, discretionary annual bonus, pension contribution 10% (employee contribution 5%), travel insurance, life assurance and income replacement insurance Hybrid working the option to work remotely up to two days per week, depending on the role Family - 6 months fully paid maternity leave and enhanced shared parental leave. Coaching for family leave returners and access to emergency care via My Family Care. Miscarriage and menopause policies Wellbeing - private medical insurance, Bike2Work scheme, health and fitness subsidy, holiday exchange and an Employee Assistance Programme Community paid volunteering leave and Give As You Earn scheme. Vibrant CSR and engagement forums and fundraising for our charity partners Development a suite of opportunities to build the skills you need to excel in your role If you're excited about becoming part of our team, get in touch. We'd love to hear from you!
Mar 10, 2026
Full time
Skill Band: Front Office Location: London Type: FTC Date Posted: 9 Jan 2026 Director, FIC Structuring About the job ICBCS Global Markets offers sales, structuring and trading expertise to our clients across a range of products, with particular strengths in Emerging Markets. Global Markets comprises of two core divisions, namely Commodities and Fixed Income and Currencies (FIC). The Commodities business provides trading, sales, working capital solutions and structuring expertise through its Metals and Energy teams. The division's expertise extends to the management and financing of physical commodity inventories across these asset classes. The FIC Division offers a comprehensive set of foreign exchange, interest rates, credit, money markets, capital markets and structured financing products. It is subdivided into two business areas: FX Rates & Credit comprising Local Markets Trading & Strategy, Credit Trading, Treasury Markets and Investor Sales teams FIC Origination, Structured Solutions and DCM comprising FIC Origination Teams; Structured Solutions Trading, namely Collateralised Financing (Collateral Trading, Structured Derivatives and XVA), Structured Financing, and QAD; and Debt Capital Markets. Our clients include Financial Institutions, Corporations, Governments and Institutional Investors around the world. What you'll be doing High Level - team member within FIC Structuring working with the FIC origination teams and trading businesses to deliver structured FIC solutions to our global client base. Focus capital, balance sheet and regulatory liquidity optimisation strategies for ICBCS and its clients. The role will be a Certified Person under the Senior Manager and Certified Person Regime and will be expected to comply with the regulatory conduct rules under the regime You'll be responsible for: Proactively working with,FIC global origination teams including the Americas and Asia to develop new products & solutions, to lead to executed transactions, to fulfil client needs and meet bank business objectives. Specific focus on client capital, balance sheet and regulatory liquidity optimising transactions. ICBCS Finance, Treasury and Global Markets teams to develop and execute transactions which increase the bank's capital, balance sheet and regulatory liquidity efficiency. Execution & Process Partner with FIC Trading and Origination to structure and execute transactions which optimise balance sheet, regulatory liquidity and capital consumption of ICBCS and its clients. Ensure all internal approvals are received including credit, legal, finance and compliance and all relevant committees (TAC, NPSTAC, CRMC, Credit Committee and Exco/Board if applicable). Work with Origination to obtain authorisation for transactions via the TAC process. Work with Trading to obtain authorisation for New Products via the NPP/NPSTAC process. Maintain deal files for Structured Transactions and transaction term sheets and/or descriptions if required. Minimise and monitor operational risk incidents, internal and external transaction audits. Work with relevant support functions to engage with external counsel or advisors supporting a transaction. Conduct Maintain an awareness of and comply with all Anti Money Laundering laws, regulations, policies and procedures relevant to ICBC Standard Bank Uphold the Values of the firm Escalate all significant Regulatory / Compliance issues immediately through appropriate channels Responsible for ensuring all mandatory training is completed Operates within the terms of the SLAs with Standard Bank Group and MOUs with ICBC Group What you'll need to be successful We're looking for the following skills and experience. If you don't have all of these but think you could be a good fit for the role, get in touch Proven experience in developing and executing capital, balance sheet and regulatory liquidity optimising transactions with a proven ability to consistently produce to targets. Strong technical expertise on transactions which increase capital, balance sheet and regulatory liquidity efficiency for banks and their clients. Strong understanding of Regulatory environment and working within these parameters. Understanding of PRA and FCA rules and regulations Understanding of capital, risk and control Banking and Legal knowledge Strong technical expertise across GM products offered by us (Foreign Exchange, Credit, Interest Rate and Equities collateral). Strong derivative and hedging knowledge within an EM context Strong credit structuring and documentation expertise Understanding of IFRS and International Taxation Finance / budget management Why should you join us? ICBC Standard Bank Plc (ICBCS) is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and markets. We benefit from a unique Chinese and African parentage and an unrivalled global network and expertise. We're headquartered in London, with operations in Shanghai, Singapore and New York. We're a diverse and close-knit global team. We put people first, giving talented, self-driven professionals the flexibility, rewards and freedom to grow their expertise and realise their potential. Our vison statement, "Be Yourself, Succeed Together" underpins our drive for an open and transparent culture which values difference, enabling everyone to thrive whilst being themselves. We have an active E, D&I forum and we're growing other employee network groups, including for women and neurodiversity. We're committed to the principle of equal opportunities. All applicants will be treated equally and will be considered on their merits and skills without discrimination. What's in it for you? Financial market-based pay based on skills and experience, discretionary annual bonus, pension contribution 10% (employee contribution 5%), travel insurance, life assurance and income replacement insurance Hybrid working the option to work remotely up to two days per week, depending on the role Family - 6 months fully paid maternity leave and enhanced shared parental leave. Coaching for family leave returners and access to emergency care via My Family Care. Miscarriage and menopause policies Wellbeing - private medical insurance, Bike2Work scheme, health and fitness subsidy, holiday exchange and an Employee Assistance Programme Community paid volunteering leave and Give As You Earn scheme. Vibrant CSR and engagement forums and fundraising for our charity partners Development a suite of opportunities to build the skills you need to excel in your role If you're excited about becoming part of our team, get in touch. We'd love to hear from you!
As the Head of Aftersales, you will provide senior leadership and strategic direction for all Aftersales operations across Porsche Retail Group, holding full accountability for sustainable revenue growth, margin optimisation, operational excellence, colleague engagement, and exceptional customer satisfaction across Service, Parts, Warranty, Bodyshop, and Insurance. As a member of the senior leadership team, you will develop and deliver the Group Aftersales strategy in line with PRG commercial objectives, Porsche Cars GB standards, FCA regulation, and the expectations of a world-class luxury customer experience. Scope Dealerships:7 locations across the Southeast of England Business Areas:Service, Parts, Warranty, Bodyshop, Insurance Key Interfaces:Head of Finance, Head of Marketing, Head of Business Development, Head of Compliance, Head of Sales, Centre Principals, Aftersales Managers,HR Manager,Porsche Cars GBRegional Managers Direct Reports:(2)Customer Contact Centre Manager, Motorsport Manager Responsibilities Support the Commercial Director in delivering PRG's overall strategy and lead the Group's aftersales direction. Develop and implement an aftersales strategy focused on growth, profitability, and customer retention. Translate Porsche Cars GB objectives into actionable Centre level plans and monitor market trends for opportunities. Partner with Marketing to deliver retention programmes, CRM re engagement, and targeted aftersales campaigns. Ensure consistent, high quality service, parts, warranty, and bodyshop operations across all Centres. Drive efficiency through capacity planning, process optimisation, and strong performance of value added products. Lead, motivate, and develop Aftersales teams, fostering a collaborative and performance driven culture. Manage customer satisfaction and retention metrics, implementing improvement actions where needed. Own the Aftersales P&L, delivering revenue, margin, KPI performance, and commercial improvement initiatives. Use data, systems, and digital tools to drive continuous improvement and advance omnichannel aftersales capability. Maintain robust FCA, regulatory, health & safety, and manufacturer compliance across all Centres. Champion PRG values and ensure delivery of a luxury customer experience aligned with Porsche brand standards. Minimum Qualifications Extensive automotive aftersales experience, including senior leadership. Proven success within luxury or premium automotive brands. Strongtrack recordof delivering revenue growth, profitability, and customer satisfaction. Sound knowledge of F&I processes, FCA regulation, health & safety, and manufacturer programmes. Full UK driving licence and willingness to travel regularly between sites. Desirable Qualifications Retail automotive multi-site or regionalmanagement experience Bachelor's degree in Business, Marketing, or Automotive Retail Management. Manufacturer Leadership Programme graduate. IMI Accreditation (e.g. IMI Level 5 Award in Automotive Management or equivalent). OEM experience and understanding of manufacturer operating models. Experience leading large, multi-site teams. In return, we offer Competitive basic salary and bonus scheme. A Porsche Electric Company Car Option of a VW Group Vehicle at preferential leasing rates 35 days holiday per year, with extra for long service Private Medical Insurance Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Centre Porsche Retail Group Head Office is located at the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on site parking for all staff members. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state of the art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Mar 10, 2026
Full time
As the Head of Aftersales, you will provide senior leadership and strategic direction for all Aftersales operations across Porsche Retail Group, holding full accountability for sustainable revenue growth, margin optimisation, operational excellence, colleague engagement, and exceptional customer satisfaction across Service, Parts, Warranty, Bodyshop, and Insurance. As a member of the senior leadership team, you will develop and deliver the Group Aftersales strategy in line with PRG commercial objectives, Porsche Cars GB standards, FCA regulation, and the expectations of a world-class luxury customer experience. Scope Dealerships:7 locations across the Southeast of England Business Areas:Service, Parts, Warranty, Bodyshop, Insurance Key Interfaces:Head of Finance, Head of Marketing, Head of Business Development, Head of Compliance, Head of Sales, Centre Principals, Aftersales Managers,HR Manager,Porsche Cars GBRegional Managers Direct Reports:(2)Customer Contact Centre Manager, Motorsport Manager Responsibilities Support the Commercial Director in delivering PRG's overall strategy and lead the Group's aftersales direction. Develop and implement an aftersales strategy focused on growth, profitability, and customer retention. Translate Porsche Cars GB objectives into actionable Centre level plans and monitor market trends for opportunities. Partner with Marketing to deliver retention programmes, CRM re engagement, and targeted aftersales campaigns. Ensure consistent, high quality service, parts, warranty, and bodyshop operations across all Centres. Drive efficiency through capacity planning, process optimisation, and strong performance of value added products. Lead, motivate, and develop Aftersales teams, fostering a collaborative and performance driven culture. Manage customer satisfaction and retention metrics, implementing improvement actions where needed. Own the Aftersales P&L, delivering revenue, margin, KPI performance, and commercial improvement initiatives. Use data, systems, and digital tools to drive continuous improvement and advance omnichannel aftersales capability. Maintain robust FCA, regulatory, health & safety, and manufacturer compliance across all Centres. Champion PRG values and ensure delivery of a luxury customer experience aligned with Porsche brand standards. Minimum Qualifications Extensive automotive aftersales experience, including senior leadership. Proven success within luxury or premium automotive brands. Strongtrack recordof delivering revenue growth, profitability, and customer satisfaction. Sound knowledge of F&I processes, FCA regulation, health & safety, and manufacturer programmes. Full UK driving licence and willingness to travel regularly between sites. Desirable Qualifications Retail automotive multi-site or regionalmanagement experience Bachelor's degree in Business, Marketing, or Automotive Retail Management. Manufacturer Leadership Programme graduate. IMI Accreditation (e.g. IMI Level 5 Award in Automotive Management or equivalent). OEM experience and understanding of manufacturer operating models. Experience leading large, multi-site teams. In return, we offer Competitive basic salary and bonus scheme. A Porsche Electric Company Car Option of a VW Group Vehicle at preferential leasing rates 35 days holiday per year, with extra for long service Private Medical Insurance Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Centre Porsche Retail Group Head Office is located at the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on site parking for all staff members. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state of the art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are looking for a highly collaborative and strategic Account & Commercial Marketing Manager to help scale and evolve BCG's Account Based Marketing program (ABM). This individual will play a central role in designing and delivering high-impact, cross-functional ABM programs for our most strategic accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will partner closely with account teams, practice area marketers, regional marketing, and cross-functional digital experts to bring personalized, insight-driven campaigns to life. You'll operate across all stages of the buyer journey-using creativity, data, and technology to engage decision-makers, accelerate pipeline, and drive measurable impact. KEY RESPONSIBILITIES Help Shape and Scale the ABM Function: At BCG, this involves identifying the right accounts and embedding ABM as a strategic growth lever across the organization. Identify and prioritize key accounts across ABM tiers (1:1, 1:Few, 1:Many) and drive strategic planning for each. Promote ABM adoption internally-acting as a trusted partner to the Senior Manager and a subject matter expert to internal stakeholders. Facilitate account strategy sessions with account teams, helping translate insights into actionable campaign plans. Track and articulate program performance and ROI narratives and translate into compelling slides for senior leadership. Proactively manage program risks and evolving scope-adapting quickly with a solution-oriented mindset. Lead Campaign Development and Execution: This includes end to end campaign planning, creative development, and execution that is tailored to client contexts and decision-maker needs. Manage the onboarding process for new accounts: data validation, goal-setting, campaign strategy, and launch. Ideate and implement standout ABM campaigns that resonate with C-level decision-makers and drive tangible business outcomes. Serve as a quality gatekeeper-ensuring campaign assets are compelling, brand-aligned, and conversion-optimized. Own Measurement and Impact: We focus on turning marketing data into actionable insights that empower account teams in their commercial efforts and demonstrate our program's impact. Define and track success metrics across the ABM funnel: engagement, pipeline, velocity, and influenced revenue. Partner with the CX Senior Analyst to build out the client intelligence arm of ABM-translating marketing signals into insights and actions for account teams. Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis. Be a Power User of Tech and Process: BCG leverages a robust MarTech stack to power our ABM efforts. This role ensures we're using our tools to their fullest potential and creating scalable systems for long-term success. Lead the ABM tech stack across platforms including Marketo, Demandbase, LinkedIn Sales Navigator, CRM, and Tableau. Document scalable processes and best practices to streamline execution and knowledge-sharing across teams. Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation. Act as a connector across functions-building strong relationships and embedding ABM best practices across the organization. What You'll Bring You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG's business goals and unique go-to-market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG's Account & Commercial Marketing vision and strategy. You are a Strategic thinker with strong problem-solving and storytelling skills. Confident communicator who builds trust and alignment across diverse stakeholders. Comfortable shifting between high-level strategy and in-the-weeds execution. Proactive self-starter who thrives in fast-moving, matrixed environments. EXPERIENCE & QUALIFICATIONS Bachelor's degree - degree in marketing or communications preferred 5-7 years of experience in B2B marketing managing ABM programs. Proven track record designing and launching ABM campaigns that influence pipeline and revenue. Exceptional writing and content development skills-able to bring clarity, creativity, and energy to complex topics. Experience engaging senior stakeholders and coaching teams through change. Strong data and analytics orientation-you don't just report results, you shape the story they tell. Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.) Who You'll Work With You will be a critical team member in BCG's Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Mar 10, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are looking for a highly collaborative and strategic Account & Commercial Marketing Manager to help scale and evolve BCG's Account Based Marketing program (ABM). This individual will play a central role in designing and delivering high-impact, cross-functional ABM programs for our most strategic accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will partner closely with account teams, practice area marketers, regional marketing, and cross-functional digital experts to bring personalized, insight-driven campaigns to life. You'll operate across all stages of the buyer journey-using creativity, data, and technology to engage decision-makers, accelerate pipeline, and drive measurable impact. KEY RESPONSIBILITIES Help Shape and Scale the ABM Function: At BCG, this involves identifying the right accounts and embedding ABM as a strategic growth lever across the organization. Identify and prioritize key accounts across ABM tiers (1:1, 1:Few, 1:Many) and drive strategic planning for each. Promote ABM adoption internally-acting as a trusted partner to the Senior Manager and a subject matter expert to internal stakeholders. Facilitate account strategy sessions with account teams, helping translate insights into actionable campaign plans. Track and articulate program performance and ROI narratives and translate into compelling slides for senior leadership. Proactively manage program risks and evolving scope-adapting quickly with a solution-oriented mindset. Lead Campaign Development and Execution: This includes end to end campaign planning, creative development, and execution that is tailored to client contexts and decision-maker needs. Manage the onboarding process for new accounts: data validation, goal-setting, campaign strategy, and launch. Ideate and implement standout ABM campaigns that resonate with C-level decision-makers and drive tangible business outcomes. Serve as a quality gatekeeper-ensuring campaign assets are compelling, brand-aligned, and conversion-optimized. Own Measurement and Impact: We focus on turning marketing data into actionable insights that empower account teams in their commercial efforts and demonstrate our program's impact. Define and track success metrics across the ABM funnel: engagement, pipeline, velocity, and influenced revenue. Partner with the CX Senior Analyst to build out the client intelligence arm of ABM-translating marketing signals into insights and actions for account teams. Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis. Be a Power User of Tech and Process: BCG leverages a robust MarTech stack to power our ABM efforts. This role ensures we're using our tools to their fullest potential and creating scalable systems for long-term success. Lead the ABM tech stack across platforms including Marketo, Demandbase, LinkedIn Sales Navigator, CRM, and Tableau. Document scalable processes and best practices to streamline execution and knowledge-sharing across teams. Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation. Act as a connector across functions-building strong relationships and embedding ABM best practices across the organization. What You'll Bring You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG's business goals and unique go-to-market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG's Account & Commercial Marketing vision and strategy. You are a Strategic thinker with strong problem-solving and storytelling skills. Confident communicator who builds trust and alignment across diverse stakeholders. Comfortable shifting between high-level strategy and in-the-weeds execution. Proactive self-starter who thrives in fast-moving, matrixed environments. EXPERIENCE & QUALIFICATIONS Bachelor's degree - degree in marketing or communications preferred 5-7 years of experience in B2B marketing managing ABM programs. Proven track record designing and launching ABM campaigns that influence pipeline and revenue. Exceptional writing and content development skills-able to bring clarity, creativity, and energy to complex topics. Experience engaging senior stakeholders and coaching teams through change. Strong data and analytics orientation-you don't just report results, you shape the story they tell. Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.) Who You'll Work With You will be a critical team member in BCG's Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Business Development & Marketing Executive - Real Estate Location: London, Manchester or Sheffield Working pattern: Hybrid The Opportunity An opportunity to join a market-leading UK Real Estate practice as part of a high-performing Business Development and Marketing team. The role supports a large, top-tier real estate practice spanning transactions, disputes and planning, working closely with BD managers, lawyers and communications colleagues. Key Responsibilities Support pitches and capability statements , including drafting and managing credentials Assist with marketing collateral , brochures and campaign materials Update social media, website and sector content Support directory and awards submissions Help deliver events , including invitations, materials and logistics Support key client and account management processes Maintain CRM data, mailing lists and BD reports Contribute to wider BD and marketing initiatives across the practice About You Experience in Business Development or Marketing , ideally within professional services Strong written, numerical and analytical skills Confident managing multiple priorities with attention to detail Proactive, collaborative and commercially minded Comfortable working with partners and stakeholders at all levels What's on Offer Competitive salary and bonus Flexible, hybrid working Generous holiday allowance and benefits package Inclusive, supportive working culture If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
Mar 09, 2026
Contractor
Business Development & Marketing Executive - Real Estate Location: London, Manchester or Sheffield Working pattern: Hybrid The Opportunity An opportunity to join a market-leading UK Real Estate practice as part of a high-performing Business Development and Marketing team. The role supports a large, top-tier real estate practice spanning transactions, disputes and planning, working closely with BD managers, lawyers and communications colleagues. Key Responsibilities Support pitches and capability statements , including drafting and managing credentials Assist with marketing collateral , brochures and campaign materials Update social media, website and sector content Support directory and awards submissions Help deliver events , including invitations, materials and logistics Support key client and account management processes Maintain CRM data, mailing lists and BD reports Contribute to wider BD and marketing initiatives across the practice About You Experience in Business Development or Marketing , ideally within professional services Strong written, numerical and analytical skills Confident managing multiple priorities with attention to detail Proactive, collaborative and commercially minded Comfortable working with partners and stakeholders at all levels What's on Offer Competitive salary and bonus Flexible, hybrid working Generous holiday allowance and benefits package Inclusive, supportive working culture If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
COMPANY:Vibration Production ROLE:ProductionManager REPORTS INTO:Senior Production Manager LOCATION:Unit 4 A/B Forest Trading Estate, Priestly Way, London, E17 6AL CONTRACT TYPE:42.5hours per week, Monday toSunday(5 days out of 7) WHOVIBRATION PRODUCTIONARE: We amplify your imagination to turn it into a seamless live experience. Experts in event design and production, our team brings impact to out-of-the-ordinary spaces. Whetherwe'rebuilding a festival stage or engineering a crowd-responsive light show, we make it look easy. Our success is built on cultivating meaningful connections with clients. We are proud to be preferred partners for some of the world's best venues such as Magazine London, LandingForty Twoand Control Room A to name a few. Our services include event and architectural design, sound, lighting and audio-visual support, power, rigging, stage and structural builds, crew, transport,logisticsand sourcing furniture and textiles, as well as show production and management. VIBRATION PRODUCTION IS A BROADWICK COMPANY: Broadwick is a multifaceted international company with headquarters in London who create, develop,ownandoperatea diverse portfolio of venues, spaces,eventsand experiences. Broadwick believe in redefining spaces and how people experience music, art,cultureand recreation by breaking down the traditional barriers. Their history and heritageisdeeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on their growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester,DrumshedsLondon, Exhibition White City and Magazine London. Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, boldideasand commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations. WHAT WE ARE LOOKING FOR: As the Production Manager,you willbe responsible foroverseeing and managing all aspects of event production for a variety of events, such as exhibitions, conferences, brand activations, andawards ceremonies. The successful candidate will work closely with event planners, vendors, and staff to ensure that all events are executed to the highest standard, on time, and within budget. WHAT YOU'LL BE RESPONSIBLE FOR: Managingall aspects of event production, includingthevenue, vendors, equipment rental,logistics, and staff coordination. Workingclosely with event planners to develop timelines, budgets, and production plans that meet the client's needs and expectations. Ensuringthat all equipment and supplies are ordered, delivered, and set up ina timelyand efficient manner. Overseeingthe on-site production of events, ensuring that all activities are carried out smoothly and efficiently. Creating and implementing thorough RAMS and event safety plans. Managingevent staff, includingscheduling,inductingandon-site coordination. Coordinatingwith vendors and contractors to ensure that all contracts are fulfilled and that all parties involved in the event are working together seamlessly. Managingevent budgets, tracking expenses,invoicingand ensuring that all costs are kept within budget. Troubleshootingany issues that arise during events and work to find creative solutions that keep the event running smoothly. Maintaininga high levelof professionalism and customer service, ensuring that all clients are satisfied with the event production process. Developing andretainingclient relationships to generate new opportunities. Working with the sales and marketing team to provide event specific information to help develop content and strategies. YOU'LL NEED TO HAVE: At least3-5 years of experience in event production. Strong organisational and project management skills. Ability to work well under pressure and manage multiple projects simultaneously. Excellent communication and interpersonal skills. Ability to build andmaintaineffective relationships with vendors and contractors. Experience working with event production software and tools, such asVectorworksand CRMsoftware. Ability to work flexible hours, including nights and weekends, as needed. Knowledge of event industry best practices and trends. Proficient in Microsoft/Google packages. This is a full-time position that may require travel and work outside of regular business hours. The successful candidate will have the opportunity to work with a talented team of event professionals and help create memorable events for clients. NICE TO HAVES: First Aid. IPAF/FORKS. IOSH. PASMA. Good Knowledge of BS7909:2011 Code of practice for temporary electrical systems for entertainment and related purposes. Good Knowledge of Standard Rigging Practices. Understandingof the legal obligations towards health and safety and the roles of all duty holders under CDM2015. WHAT WE OFFER: Discretionary bonus scheme of base salary. Paid overtime. 27 days paid holiday (plus bank holidays). Social events and free tickets to our live events. Other discounts including 50% off drinks and 20% off food at Corner Corner. Competitive pension plan. Employee Assistance Programme (EAP). Other schemes including Season Ticket Loan, Cycle to Work, Optical Care and Referral Scheme. Training and professional development opportunities. An inclusive, collaborative and creative working environment. At Broadwick, we are dedicated to cultivating a diverse and inclusive environment that empowers all individuals to reach their full potential. We strongly encourage applicants from all cultures and backgrounds to apply, as we believe in the strength of a diverse and vibrant team.
Mar 09, 2026
Full time
COMPANY:Vibration Production ROLE:ProductionManager REPORTS INTO:Senior Production Manager LOCATION:Unit 4 A/B Forest Trading Estate, Priestly Way, London, E17 6AL CONTRACT TYPE:42.5hours per week, Monday toSunday(5 days out of 7) WHOVIBRATION PRODUCTIONARE: We amplify your imagination to turn it into a seamless live experience. Experts in event design and production, our team brings impact to out-of-the-ordinary spaces. Whetherwe'rebuilding a festival stage or engineering a crowd-responsive light show, we make it look easy. Our success is built on cultivating meaningful connections with clients. We are proud to be preferred partners for some of the world's best venues such as Magazine London, LandingForty Twoand Control Room A to name a few. Our services include event and architectural design, sound, lighting and audio-visual support, power, rigging, stage and structural builds, crew, transport,logisticsand sourcing furniture and textiles, as well as show production and management. VIBRATION PRODUCTION IS A BROADWICK COMPANY: Broadwick is a multifaceted international company with headquarters in London who create, develop,ownandoperatea diverse portfolio of venues, spaces,eventsand experiences. Broadwick believe in redefining spaces and how people experience music, art,cultureand recreation by breaking down the traditional barriers. Their history and heritageisdeeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on their growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester,DrumshedsLondon, Exhibition White City and Magazine London. Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, boldideasand commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations. WHAT WE ARE LOOKING FOR: As the Production Manager,you willbe responsible foroverseeing and managing all aspects of event production for a variety of events, such as exhibitions, conferences, brand activations, andawards ceremonies. The successful candidate will work closely with event planners, vendors, and staff to ensure that all events are executed to the highest standard, on time, and within budget. WHAT YOU'LL BE RESPONSIBLE FOR: Managingall aspects of event production, includingthevenue, vendors, equipment rental,logistics, and staff coordination. Workingclosely with event planners to develop timelines, budgets, and production plans that meet the client's needs and expectations. Ensuringthat all equipment and supplies are ordered, delivered, and set up ina timelyand efficient manner. Overseeingthe on-site production of events, ensuring that all activities are carried out smoothly and efficiently. Creating and implementing thorough RAMS and event safety plans. Managingevent staff, includingscheduling,inductingandon-site coordination. Coordinatingwith vendors and contractors to ensure that all contracts are fulfilled and that all parties involved in the event are working together seamlessly. Managingevent budgets, tracking expenses,invoicingand ensuring that all costs are kept within budget. Troubleshootingany issues that arise during events and work to find creative solutions that keep the event running smoothly. Maintaininga high levelof professionalism and customer service, ensuring that all clients are satisfied with the event production process. Developing andretainingclient relationships to generate new opportunities. Working with the sales and marketing team to provide event specific information to help develop content and strategies. YOU'LL NEED TO HAVE: At least3-5 years of experience in event production. Strong organisational and project management skills. Ability to work well under pressure and manage multiple projects simultaneously. Excellent communication and interpersonal skills. Ability to build andmaintaineffective relationships with vendors and contractors. Experience working with event production software and tools, such asVectorworksand CRMsoftware. Ability to work flexible hours, including nights and weekends, as needed. Knowledge of event industry best practices and trends. Proficient in Microsoft/Google packages. This is a full-time position that may require travel and work outside of regular business hours. The successful candidate will have the opportunity to work with a talented team of event professionals and help create memorable events for clients. NICE TO HAVES: First Aid. IPAF/FORKS. IOSH. PASMA. Good Knowledge of BS7909:2011 Code of practice for temporary electrical systems for entertainment and related purposes. Good Knowledge of Standard Rigging Practices. Understandingof the legal obligations towards health and safety and the roles of all duty holders under CDM2015. WHAT WE OFFER: Discretionary bonus scheme of base salary. Paid overtime. 27 days paid holiday (plus bank holidays). Social events and free tickets to our live events. Other discounts including 50% off drinks and 20% off food at Corner Corner. Competitive pension plan. Employee Assistance Programme (EAP). Other schemes including Season Ticket Loan, Cycle to Work, Optical Care and Referral Scheme. Training and professional development opportunities. An inclusive, collaborative and creative working environment. At Broadwick, we are dedicated to cultivating a diverse and inclusive environment that empowers all individuals to reach their full potential. We strongly encourage applicants from all cultures and backgrounds to apply, as we believe in the strength of a diverse and vibrant team.
New Regional Business Development Manager's role as arisen working for one of UKs leading Pallet Networks covering 3 of their owned depots in Croydon, South London and Kentt Job Purpose: To increase collected Pallet volumes by a set targeted Pallets per annum for this Pallet Networks members, agreed parameters through new business and growth from existing customers within the South London, Croydon and Kent territory Gain warehousing business in line with depot requirements and build European inbound and outbound business for the freight forwarding department from existing and new business. Reports to Head of Commercial with a basic salary of circa 55,000 plus car/allowance plus commission Key Job Activities - Identifying additional network opportunities within existing trading customers - Using individual resources identify new business opportunities within the territory - Make own appointments via telephone, email or face to face and attend (appointed or non-appointed) a minimum of 40 new business and relevant base customer appointments per month - Ascertain core information required during appointments, to understand customer distribution requirements and identify areas of opportunity - During appointments present the full range of our clients Pallet services using the presentation aids highlighting our commitment to providing a quality service through their 100% shareholder owned network - Develop and manage Volume, margin expectation, profitable growth and negotiate internal and external pricing within region and any other responsibilities as set - Using CRM, create call cycles and alerts for follow up activity required post calls and appointments - Maintain and update CRM within 24 hours ensuring all appointment information is accurate and current - Produce and actively work on a substantial pipeline highlighting areas of opportunity and reporting accurately - Monitor daily trading reports from TMS/Contrado, analyzing the collected pallet volumes and initiating any necessary actions - Account manage new customers ensuring long term retention and development of the business - Conduct a weekly debrief with the Head of Commercial outlining all activity and customer feedback - Present a monthly and quarterly review of activity and business gained to Head of Commercial and also have a monthly review including the General Manager of the depots being supported. - Meet and aim to exceed KPI's and targets as set and agreed - Act accordingly where the agreed volumes are not met and re price accordingly - Follow the Account set up process and gain all relevant documentation within process - Report outcomes in a timely manner and according to Management requirement - To feed any interaction into the company chosen tech (CRM) and utilise the technical systems as instructed - To ensure knowledge, awareness, user capability is to date and in line with the requirements of the role - To adhere to the working hours required to operate a successful function and deliver the requirements of the business Skills Knowledge and Qualities : - Ability to present to senior personnel, power point and other creative platforms - Ability to identify commercial requirements, tools needed and use initiative within role to meet objectives - Numerate and commercially aware - IT literacy: Excel, Word, PowerPoint, email and CRM. - Excellent interpersonal skills at all levels - Excellent communication skills (Listening, verbal, written and presentation) - Attention to detail and ability to analyse information - Resilient and persistent - Able to work well on own initiative and be self motivated - Proactive and innovative - Able to manage workload and prioritise accordingly to meet deadlines - Demonstrable Sales record, excellent closer - Experience or knowledge gained in a similar environment is desired for successful performance of this role especially of Pallet Networks and international import and exports. - Ability to identify opportunities and appoint - Passion for cold calling and selling - Results orientated
Mar 08, 2026
Full time
New Regional Business Development Manager's role as arisen working for one of UKs leading Pallet Networks covering 3 of their owned depots in Croydon, South London and Kentt Job Purpose: To increase collected Pallet volumes by a set targeted Pallets per annum for this Pallet Networks members, agreed parameters through new business and growth from existing customers within the South London, Croydon and Kent territory Gain warehousing business in line with depot requirements and build European inbound and outbound business for the freight forwarding department from existing and new business. Reports to Head of Commercial with a basic salary of circa 55,000 plus car/allowance plus commission Key Job Activities - Identifying additional network opportunities within existing trading customers - Using individual resources identify new business opportunities within the territory - Make own appointments via telephone, email or face to face and attend (appointed or non-appointed) a minimum of 40 new business and relevant base customer appointments per month - Ascertain core information required during appointments, to understand customer distribution requirements and identify areas of opportunity - During appointments present the full range of our clients Pallet services using the presentation aids highlighting our commitment to providing a quality service through their 100% shareholder owned network - Develop and manage Volume, margin expectation, profitable growth and negotiate internal and external pricing within region and any other responsibilities as set - Using CRM, create call cycles and alerts for follow up activity required post calls and appointments - Maintain and update CRM within 24 hours ensuring all appointment information is accurate and current - Produce and actively work on a substantial pipeline highlighting areas of opportunity and reporting accurately - Monitor daily trading reports from TMS/Contrado, analyzing the collected pallet volumes and initiating any necessary actions - Account manage new customers ensuring long term retention and development of the business - Conduct a weekly debrief with the Head of Commercial outlining all activity and customer feedback - Present a monthly and quarterly review of activity and business gained to Head of Commercial and also have a monthly review including the General Manager of the depots being supported. - Meet and aim to exceed KPI's and targets as set and agreed - Act accordingly where the agreed volumes are not met and re price accordingly - Follow the Account set up process and gain all relevant documentation within process - Report outcomes in a timely manner and according to Management requirement - To feed any interaction into the company chosen tech (CRM) and utilise the technical systems as instructed - To ensure knowledge, awareness, user capability is to date and in line with the requirements of the role - To adhere to the working hours required to operate a successful function and deliver the requirements of the business Skills Knowledge and Qualities : - Ability to present to senior personnel, power point and other creative platforms - Ability to identify commercial requirements, tools needed and use initiative within role to meet objectives - Numerate and commercially aware - IT literacy: Excel, Word, PowerPoint, email and CRM. - Excellent interpersonal skills at all levels - Excellent communication skills (Listening, verbal, written and presentation) - Attention to detail and ability to analyse information - Resilient and persistent - Able to work well on own initiative and be self motivated - Proactive and innovative - Able to manage workload and prioritise accordingly to meet deadlines - Demonstrable Sales record, excellent closer - Experience or knowledge gained in a similar environment is desired for successful performance of this role especially of Pallet Networks and international import and exports. - Ability to identify opportunities and appoint - Passion for cold calling and selling - Results orientated
Overview The Chief Operating Officer (COO) is responsible for shaping, leading, and executing the operational strategy of the Walker Crips Group. This includes architecting the future operating model following the strategic migration to Pershing Securities Ltd (PSL), embedding robust oversight of outsourced arrangements, and transforming residual manual processes into a scalable, technology-enabled environment. The COO will ensure operational excellence, regulatory compliance, and a consistently high-quality client experience across all touchpoints. The role requires a leader who respects the firm's 100-year heritage while having the courage and capability to dismantle inefficient legacy processes, rationalise complexity, and drive automation. The mandate is clear: rationalise, de-risk, and automate. Responsibilities Oversight & Governance Act as primary relationship owner for all key vendors, including PSL. Monitor and challenge Service Level Agreements (SLAs) across custody, nominee, and settlement services. Ensure compliance with FCA outsourcing requirements (SYSC 8), maintaining strong oversight of the "retained" organisation. Streamline committee structures to improve decision-making and operational governance. Embed client journey metrics, service standards, and Consumer Duty outcomes into governance forums. Provide regular reporting to the CEO and Board on operational performance, risk, and transformation progress. Operations Oversee daily business and administrative operations, ensuring optimal efficiency and control. Identify and eliminate process bottlenecks impacting turnaround times and client satisfaction. Lead the management of residual assets not migrated to PSL (e.g., CTFs, non-transferable holdings). Direct HMRC, tax, and regulatory reporting functions, ensuring accuracy despite manual constraints. Develop long-term strategies for residual assets, including potential sale, specialist migration, or automation. Establish policies that promote company culture, operational discipline, and regulatory compliance. Onboarding (First Line of Defence) Take ultimate accountability for AML, KYC, and Client Suitability checks. Implement a rigorous Quality Assurance (QA) framework to ensure front-office submissions meet regulatory standards. Transform the onboarding journey from manual and paper-heavy to digital-first, reducing friction and improving client experience. Ensure onboarding processes support scalability and growth ambitions. Investment Operations Lead the Investment Administration and data integrity teams supporting Investment Managers. Oversee client-facing support teams, ensuring high-touch service supported by modern CRM tools. Rationalise data entry functions, shifting from manual repetition to exception-based monitoring. Ensure operational processes support accurate, timely, and compliant investment operations. Strategic Transformation & Change Leadership Conduct a "First 90 Days" operational audit to identify misaligned roles, inefficient workflows, and opportunities for redesign. Lead the design and implementation of the future Target Operating Model (TOM). Review technology providers and end-to-end solutions to de-risk, increase efficiency, reduce cost, and industrialise processes. Leverage automation tools (RPA, AI, workflow engines such as AWOL) to eliminate manual hand-offs and reduce key-person dependencies. Drive cultural change, inspiring teams to embrace modernisation, accountability, and continuous improvement. Participate in strategic initiatives including investments, acquisitions, and corporate alliances. Regulatory Status This role is designated as a Senior Management Function (SMF24 - Chief Operations Function) under the UK Senior Managers & Certification Regime (SMCR) and is therefore a regulated role subject to FCA approval and ongoing regulatory obligations. The successful candidate must have demonstrable experience operating in a regulated senior management capacity within an FCA-authorised firm and be capable of meeting the FCA's Fit and Proper requirements, including integrity, competence, financial soundness and will be accountable under the Senior Managers Conduct Rules. Person specification Experience 10+ years' senior leadership experience in Wealth Management or Financial Services Operations. Proven experience operating in a Senior or regulated role within an FCA-authorised firm, with demonstrable accountability under the Senior Managers & Certification Regime (SMCR) and familiarity in Statements of Responsibilities, Responsibilities Maps, and regulatory interactions with the FCA. Strong understanding of personal accountability under the Senior Managers Regime, including Conduct Rules, regulatory references, and fitness and propriety requirements. Experience working with Pershing ecosystems (desirable). Proven track record in operational transformation, automation, and organisational redesign. Demonstrable experience managing outsourced relationships and vendor governance. Deep understanding of CASS, Consumer Duty, AML/KYC, Suitability, and broader FCA regulatory frameworks. Strong working knowledge of operational metrics, data analysis, and performance measurement. Familiarity with HR, Finance, IT, and other core business functions. Strong understanding of business infrastructure, CRM systems, and workflow automation technologies. Leadership & Behavioural Competencies Outstanding organisational and leadership abilities. Proven ability to "lift and shift" functions to optimise organisational design. Excellent interpersonal, communication, and public-speaking skills. Strong decision-making capability and problem-solving aptitude. Ability to motivate, mentor, and inspire teams to deliver high performance. Courage to challenge legacy thinking while respecting the firm's heritage. Qualifications BSc/BA in Business Administration or relevant field. IOD level 4 (minimum) or higher. MSc/MBA desirable. Relevant regulatory or professional certifications advantageous.
Mar 07, 2026
Full time
Overview The Chief Operating Officer (COO) is responsible for shaping, leading, and executing the operational strategy of the Walker Crips Group. This includes architecting the future operating model following the strategic migration to Pershing Securities Ltd (PSL), embedding robust oversight of outsourced arrangements, and transforming residual manual processes into a scalable, technology-enabled environment. The COO will ensure operational excellence, regulatory compliance, and a consistently high-quality client experience across all touchpoints. The role requires a leader who respects the firm's 100-year heritage while having the courage and capability to dismantle inefficient legacy processes, rationalise complexity, and drive automation. The mandate is clear: rationalise, de-risk, and automate. Responsibilities Oversight & Governance Act as primary relationship owner for all key vendors, including PSL. Monitor and challenge Service Level Agreements (SLAs) across custody, nominee, and settlement services. Ensure compliance with FCA outsourcing requirements (SYSC 8), maintaining strong oversight of the "retained" organisation. Streamline committee structures to improve decision-making and operational governance. Embed client journey metrics, service standards, and Consumer Duty outcomes into governance forums. Provide regular reporting to the CEO and Board on operational performance, risk, and transformation progress. Operations Oversee daily business and administrative operations, ensuring optimal efficiency and control. Identify and eliminate process bottlenecks impacting turnaround times and client satisfaction. Lead the management of residual assets not migrated to PSL (e.g., CTFs, non-transferable holdings). Direct HMRC, tax, and regulatory reporting functions, ensuring accuracy despite manual constraints. Develop long-term strategies for residual assets, including potential sale, specialist migration, or automation. Establish policies that promote company culture, operational discipline, and regulatory compliance. Onboarding (First Line of Defence) Take ultimate accountability for AML, KYC, and Client Suitability checks. Implement a rigorous Quality Assurance (QA) framework to ensure front-office submissions meet regulatory standards. Transform the onboarding journey from manual and paper-heavy to digital-first, reducing friction and improving client experience. Ensure onboarding processes support scalability and growth ambitions. Investment Operations Lead the Investment Administration and data integrity teams supporting Investment Managers. Oversee client-facing support teams, ensuring high-touch service supported by modern CRM tools. Rationalise data entry functions, shifting from manual repetition to exception-based monitoring. Ensure operational processes support accurate, timely, and compliant investment operations. Strategic Transformation & Change Leadership Conduct a "First 90 Days" operational audit to identify misaligned roles, inefficient workflows, and opportunities for redesign. Lead the design and implementation of the future Target Operating Model (TOM). Review technology providers and end-to-end solutions to de-risk, increase efficiency, reduce cost, and industrialise processes. Leverage automation tools (RPA, AI, workflow engines such as AWOL) to eliminate manual hand-offs and reduce key-person dependencies. Drive cultural change, inspiring teams to embrace modernisation, accountability, and continuous improvement. Participate in strategic initiatives including investments, acquisitions, and corporate alliances. Regulatory Status This role is designated as a Senior Management Function (SMF24 - Chief Operations Function) under the UK Senior Managers & Certification Regime (SMCR) and is therefore a regulated role subject to FCA approval and ongoing regulatory obligations. The successful candidate must have demonstrable experience operating in a regulated senior management capacity within an FCA-authorised firm and be capable of meeting the FCA's Fit and Proper requirements, including integrity, competence, financial soundness and will be accountable under the Senior Managers Conduct Rules. Person specification Experience 10+ years' senior leadership experience in Wealth Management or Financial Services Operations. Proven experience operating in a Senior or regulated role within an FCA-authorised firm, with demonstrable accountability under the Senior Managers & Certification Regime (SMCR) and familiarity in Statements of Responsibilities, Responsibilities Maps, and regulatory interactions with the FCA. Strong understanding of personal accountability under the Senior Managers Regime, including Conduct Rules, regulatory references, and fitness and propriety requirements. Experience working with Pershing ecosystems (desirable). Proven track record in operational transformation, automation, and organisational redesign. Demonstrable experience managing outsourced relationships and vendor governance. Deep understanding of CASS, Consumer Duty, AML/KYC, Suitability, and broader FCA regulatory frameworks. Strong working knowledge of operational metrics, data analysis, and performance measurement. Familiarity with HR, Finance, IT, and other core business functions. Strong understanding of business infrastructure, CRM systems, and workflow automation technologies. Leadership & Behavioural Competencies Outstanding organisational and leadership abilities. Proven ability to "lift and shift" functions to optimise organisational design. Excellent interpersonal, communication, and public-speaking skills. Strong decision-making capability and problem-solving aptitude. Ability to motivate, mentor, and inspire teams to deliver high performance. Courage to challenge legacy thinking while respecting the firm's heritage. Qualifications BSc/BA in Business Administration or relevant field. IOD level 4 (minimum) or higher. MSc/MBA desirable. Relevant regulatory or professional certifications advantageous.
This expanding US law firm has an exciting and newly created opportunity for a Business Development & Marketing Coordinator to be part of their new plans for the London & European regions. The culture of the firm is unrivalled, genuinely one of the most dynamic and collegiate firms we work with. Up to £50,000 Hybrid working - 3 days in, 2 remote - Hours 9.30-5.30 Liverpool Street This role will suit a current Marketing Assistant or Business Development Assistant looking to gain more direct experience in a smaller setting. The Business Development & Marketing Coordinator will play a pivotal role in directly supporting the Senior BD Manager with all London and European marketing and business development initiatives. This is an exciting opportunity to work collaboratively with lawyers and leaders across all the London and European departments and support on special projects and share best practice intelligence. Business Development & Marketing Coordinator duties; Create and maintain tailored materials for various business development opportunities, including pitches, client presentations, attorney biographies, RFPs and other client facing materials Assist with identifying and executing in person events and webinars Assist with researching hot topics and thought leadership opportunities Maintain representative engagement and client lists (by practice and industry) for new business development opportunities Ensure the Firm's website and library of collateral materials for assigned practices are updated regularly to appropriately reflect experience and expertise. Assist in gathering business intelligence and research for our current and prospective clients as well as gathering competitive intelligence for our key practice areas and industries Drafting of directory submissions for assigned practice areas (Chambers, Legal 500, etc.) Supports with the identification of key visibility and other relevant marketing opportunities, such as speaking engagements and awards Maintain the CRM database by helping to consolidate our matter capture process, that includes matter experience for assigned practice groups Business Development & Marketing Coordinator requirements; Legal industry business developer and / or marketer with a minimum of 2 years in a corporate law firm environment Strong academics, studying towards marketing qualifications a plus Results driven, proactive, enthusiastic, imaginative and a strong influencer Please contact Neil Hagan for further details
Mar 06, 2026
Full time
This expanding US law firm has an exciting and newly created opportunity for a Business Development & Marketing Coordinator to be part of their new plans for the London & European regions. The culture of the firm is unrivalled, genuinely one of the most dynamic and collegiate firms we work with. Up to £50,000 Hybrid working - 3 days in, 2 remote - Hours 9.30-5.30 Liverpool Street This role will suit a current Marketing Assistant or Business Development Assistant looking to gain more direct experience in a smaller setting. The Business Development & Marketing Coordinator will play a pivotal role in directly supporting the Senior BD Manager with all London and European marketing and business development initiatives. This is an exciting opportunity to work collaboratively with lawyers and leaders across all the London and European departments and support on special projects and share best practice intelligence. Business Development & Marketing Coordinator duties; Create and maintain tailored materials for various business development opportunities, including pitches, client presentations, attorney biographies, RFPs and other client facing materials Assist with identifying and executing in person events and webinars Assist with researching hot topics and thought leadership opportunities Maintain representative engagement and client lists (by practice and industry) for new business development opportunities Ensure the Firm's website and library of collateral materials for assigned practices are updated regularly to appropriately reflect experience and expertise. Assist in gathering business intelligence and research for our current and prospective clients as well as gathering competitive intelligence for our key practice areas and industries Drafting of directory submissions for assigned practice areas (Chambers, Legal 500, etc.) Supports with the identification of key visibility and other relevant marketing opportunities, such as speaking engagements and awards Maintain the CRM database by helping to consolidate our matter capture process, that includes matter experience for assigned practice groups Business Development & Marketing Coordinator requirements; Legal industry business developer and / or marketer with a minimum of 2 years in a corporate law firm environment Strong academics, studying towards marketing qualifications a plus Results driven, proactive, enthusiastic, imaginative and a strong influencer Please contact Neil Hagan for further details
At Atlantis Health, we partner with pharmaceutical, biotech and healthcare organisations to co design and deliver personalised, multichannel patient engagement solutions that improve experiences and outcomes across the health journey. With offices in London, Frankfurt, New Jersey, Sydney and New Zealand, we bring together leading behavioural science, co design and data driven digital platforms and proprietary technologies to create scalable, patient centred solutions that support people living with long term conditions and empower positive health outcomes - delivering Change for Good. We're looking for a Country Manager to lead the AHUK business - with full P&L accountability - and to elevate our UK market position as a best-in-class patient solutions partner which supports UK, European and Global Head office pharmaceutical partners. This role is for a leader who can drive commercial performance and bring genuine depth in integrating behavioural science evidence and frameworks into engaging, patient centric solutions, delivered through modern technology. The Opportunity As UK Country Manager, you'll own UK strategy, performance and culture - leading department heads and partnering closely with the global team. You'll strengthen and grow key client relationships, guide the evolution of the Atlantis Health offering in market, and ensure we consistently deliver on time, on strategy and on budget solutions. Critically, you will champion the UK's capability to translate behavioural science into real world, scalable programmes, using leading technologies to optimise outcomes for patients, HCPs, clients and internal teams. What You'll Be Responsible For 1) Market & Commercial Leadership (P&L Ownership) Full responsibility for the AHUK P&L and achievement of strategic, operational and financial objectives, aligned to Group strategy. Lead business development and the in market evolution of the Atlantis offer, including selling and scaling globally developed behaviour change solutions that are tailored to client needs, not just off the shelf products. Develop and execute a local marketing plan, pulling through Group marketing activity to support BD efforts. Represent and champion Atlantis Health in senior external engagements with clients, partners and suppliers. 2) Behavioural Science Excellence Embedded in Consulting Services & Delivery (Core Focus) Set the expectation that every UK solution is grounded in leading behavioural science evidence and makes explicit use of recognised behaviour change frameworks as relevant. Lead multidisciplinary teams (e.g., behavioural science, co design, client services, strategic consulting, creative, digital, data/insights) to translate evidence into engaging, patient centred solutions that drive measurable change. Ensure our patient engagement solutions are designed with patients and providers, reflecting real world barriers, motivations and context. Drive a culture of outcomes: clear behavioural objectives, pragmatic measurement, and continuous optimisation of interventions to improve stakeholder experience and results. 3) Technology Enabled Patient Centric Solutions (Core Focus) Champion the deployment of leading technologies to enable personalisation and multichannel engagement (digital platforms, data driven segmentation, content personalisation, workflow/CRM integration, automation, analytics, and emerging AI capabilities where appropriate). Ensure technology is used in service of patient needs - designing solutions that are simple, supportive, accessible, and credible for patients and HCPs. Strengthen UK capability to deliver scalable solutions using data driven digital platforms and proprietary technologies that enhance engagement and outcomes. 4) Operational Excellence & People Leadership Ensure on time, on strategy, on budget delivery of client consulting and end to end solutions in collaboration with client services leadership. Drive local operational efficiency and best practice implementation. Lead recruitment, development, motivation and performance management for UK teams and department leads 20 people working hybrid remote with two days a week in our office based in Richmond, West London. Implement Group policies, procedures and communications locally. 5) Governance, Risk & Accountability Act as senior UK leader with strong governance discipline across delivery, financial controls and operational risk. Serve as the UK Senior Responsible Individual (SRI) for data privacy and compliance, accountable for key decisions and risk acceptance (with day to day operational support from Group Quality & Compliance). About You You're a commercially strong, people centred leader who can credibly sit with clients at senior level and go deep on how behavioural science, co design and technology create better outcomes. You'll likely bring: Proven leadership experience with P&L accountability in healthcare/life sciences, patient engagement, digital health, agency/professional services or adjacent sectors Demonstrated experience integrating behavioural science evidence and frameworks into real world, patient centred solutions (not just "awareness" - you've operationalised it) 10+ year track record deploying patient centric solutions using leading technologies and multichannel approaches, translating strategy into delivery at scale including in the UK, across the EU and also US Strong client leadership: trusted advisor mindset, commercial rigour, and confidence leading complex stakeholder environments Leadership style that is clear, accountable, inclusive and pragmatic - able to build a high performing, values led culture Right to work in United Kingdom Why Join Atlantis Health? A global mission led organisation that blends behavioural science and technology to deliver better health outcomes and experiences - Change for Good For 25 years we have been supporting pharmaceutical clients locally in the UK and also European and global teams, helping design and deploy patient centric solutions at scale. These solutions include research, strategic consulting and end to end patient engagement solutions. The chance to lead a strategically important market with genuine autonomy and global collaboration Work that is meaningful, evidence based and built with patients and providers - not theory on a slide deck Competitive Salary and Benefits Package Ready to Create Change for Good? If you're excited by being part of a group focused on empowering patients to improve outcomes for all, owning a market, scaling behavioural science excellence, and deploying technology to deliver truly patient centric solutions - we'd love to hear from you.
Mar 06, 2026
Full time
At Atlantis Health, we partner with pharmaceutical, biotech and healthcare organisations to co design and deliver personalised, multichannel patient engagement solutions that improve experiences and outcomes across the health journey. With offices in London, Frankfurt, New Jersey, Sydney and New Zealand, we bring together leading behavioural science, co design and data driven digital platforms and proprietary technologies to create scalable, patient centred solutions that support people living with long term conditions and empower positive health outcomes - delivering Change for Good. We're looking for a Country Manager to lead the AHUK business - with full P&L accountability - and to elevate our UK market position as a best-in-class patient solutions partner which supports UK, European and Global Head office pharmaceutical partners. This role is for a leader who can drive commercial performance and bring genuine depth in integrating behavioural science evidence and frameworks into engaging, patient centric solutions, delivered through modern technology. The Opportunity As UK Country Manager, you'll own UK strategy, performance and culture - leading department heads and partnering closely with the global team. You'll strengthen and grow key client relationships, guide the evolution of the Atlantis Health offering in market, and ensure we consistently deliver on time, on strategy and on budget solutions. Critically, you will champion the UK's capability to translate behavioural science into real world, scalable programmes, using leading technologies to optimise outcomes for patients, HCPs, clients and internal teams. What You'll Be Responsible For 1) Market & Commercial Leadership (P&L Ownership) Full responsibility for the AHUK P&L and achievement of strategic, operational and financial objectives, aligned to Group strategy. Lead business development and the in market evolution of the Atlantis offer, including selling and scaling globally developed behaviour change solutions that are tailored to client needs, not just off the shelf products. Develop and execute a local marketing plan, pulling through Group marketing activity to support BD efforts. Represent and champion Atlantis Health in senior external engagements with clients, partners and suppliers. 2) Behavioural Science Excellence Embedded in Consulting Services & Delivery (Core Focus) Set the expectation that every UK solution is grounded in leading behavioural science evidence and makes explicit use of recognised behaviour change frameworks as relevant. Lead multidisciplinary teams (e.g., behavioural science, co design, client services, strategic consulting, creative, digital, data/insights) to translate evidence into engaging, patient centred solutions that drive measurable change. Ensure our patient engagement solutions are designed with patients and providers, reflecting real world barriers, motivations and context. Drive a culture of outcomes: clear behavioural objectives, pragmatic measurement, and continuous optimisation of interventions to improve stakeholder experience and results. 3) Technology Enabled Patient Centric Solutions (Core Focus) Champion the deployment of leading technologies to enable personalisation and multichannel engagement (digital platforms, data driven segmentation, content personalisation, workflow/CRM integration, automation, analytics, and emerging AI capabilities where appropriate). Ensure technology is used in service of patient needs - designing solutions that are simple, supportive, accessible, and credible for patients and HCPs. Strengthen UK capability to deliver scalable solutions using data driven digital platforms and proprietary technologies that enhance engagement and outcomes. 4) Operational Excellence & People Leadership Ensure on time, on strategy, on budget delivery of client consulting and end to end solutions in collaboration with client services leadership. Drive local operational efficiency and best practice implementation. Lead recruitment, development, motivation and performance management for UK teams and department leads 20 people working hybrid remote with two days a week in our office based in Richmond, West London. Implement Group policies, procedures and communications locally. 5) Governance, Risk & Accountability Act as senior UK leader with strong governance discipline across delivery, financial controls and operational risk. Serve as the UK Senior Responsible Individual (SRI) for data privacy and compliance, accountable for key decisions and risk acceptance (with day to day operational support from Group Quality & Compliance). About You You're a commercially strong, people centred leader who can credibly sit with clients at senior level and go deep on how behavioural science, co design and technology create better outcomes. You'll likely bring: Proven leadership experience with P&L accountability in healthcare/life sciences, patient engagement, digital health, agency/professional services or adjacent sectors Demonstrated experience integrating behavioural science evidence and frameworks into real world, patient centred solutions (not just "awareness" - you've operationalised it) 10+ year track record deploying patient centric solutions using leading technologies and multichannel approaches, translating strategy into delivery at scale including in the UK, across the EU and also US Strong client leadership: trusted advisor mindset, commercial rigour, and confidence leading complex stakeholder environments Leadership style that is clear, accountable, inclusive and pragmatic - able to build a high performing, values led culture Right to work in United Kingdom Why Join Atlantis Health? A global mission led organisation that blends behavioural science and technology to deliver better health outcomes and experiences - Change for Good For 25 years we have been supporting pharmaceutical clients locally in the UK and also European and global teams, helping design and deploy patient centric solutions at scale. These solutions include research, strategic consulting and end to end patient engagement solutions. The chance to lead a strategically important market with genuine autonomy and global collaboration Work that is meaningful, evidence based and built with patients and providers - not theory on a slide deck Competitive Salary and Benefits Package Ready to Create Change for Good? If you're excited by being part of a group focused on empowering patients to improve outcomes for all, owning a market, scaling behavioural science excellence, and deploying technology to deliver truly patient centric solutions - we'd love to hear from you.
Role: Call Centre Team Leader Location: Vauxhall London Salary: 33,000 & full benefits package Are you looking for a company that rewards you? A growing company that has a clear progression path? Do you enjoy managing people but miss talking to customers? This role combines both and you will be rewarded for your efforts The role of the Call Centre Team Leader Accountabilities & Deliverables of this Call Centre Team Leader Role requirements of a Call Centre Team Leader Leading the team to achieve target and hit SLA/KPIs. You will train, coach and mentor your team enabling them to meet targets whilst delivering exceptional customer service to customers. Ability to lead by example with high levels of customer service and closing skills. Constantly improves own and teams performance - lifts the performance of the team through effective documentation/driving performance and detailing employees improvement through development files. Sets plan for the week/month ahead based on current issues and analyses of previous week/month stats. Delivers weekly plans at health check meetings, through daily performance reviews and the delivery of work set by Call Manager. Utilises Coaching in 121s Ensures the relevant time is spent on employees' and Team's development, constantly reviews the performance of individuals, ensuring effective coaching is being conducted that relates to previous coaching sessions and is moving forward. Delivers documentation based on constant coaching and improvement of their team All paperwork is clear, concise, and legible with all areas completed for review by Senior Management. Personal Attributes of a Call Centre Team Leader Good understanding of telephony systems. Excellent communication skills - effective coaching skills; to have the ability to build relationships & can motivate employees. Extensive knowledge of Microsoft packages. Strong commercial awareness Proactive and decisive approach to problem solving. Strong organisational aptitude and proven time management skills. Please apply online for an immediate interview for this Contact Centre Team Leader role! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Mar 06, 2026
Full time
Role: Call Centre Team Leader Location: Vauxhall London Salary: 33,000 & full benefits package Are you looking for a company that rewards you? A growing company that has a clear progression path? Do you enjoy managing people but miss talking to customers? This role combines both and you will be rewarded for your efforts The role of the Call Centre Team Leader Accountabilities & Deliverables of this Call Centre Team Leader Role requirements of a Call Centre Team Leader Leading the team to achieve target and hit SLA/KPIs. You will train, coach and mentor your team enabling them to meet targets whilst delivering exceptional customer service to customers. Ability to lead by example with high levels of customer service and closing skills. Constantly improves own and teams performance - lifts the performance of the team through effective documentation/driving performance and detailing employees improvement through development files. Sets plan for the week/month ahead based on current issues and analyses of previous week/month stats. Delivers weekly plans at health check meetings, through daily performance reviews and the delivery of work set by Call Manager. Utilises Coaching in 121s Ensures the relevant time is spent on employees' and Team's development, constantly reviews the performance of individuals, ensuring effective coaching is being conducted that relates to previous coaching sessions and is moving forward. Delivers documentation based on constant coaching and improvement of their team All paperwork is clear, concise, and legible with all areas completed for review by Senior Management. Personal Attributes of a Call Centre Team Leader Good understanding of telephony systems. Excellent communication skills - effective coaching skills; to have the ability to build relationships & can motivate employees. Extensive knowledge of Microsoft packages. Strong commercial awareness Proactive and decisive approach to problem solving. Strong organisational aptitude and proven time management skills. Please apply online for an immediate interview for this Contact Centre Team Leader role! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Data Specialist Department: Marketing & Business Development Reporting to: Senior Events Manager The firm is one of the 'Global Elite' law firms, acting for the world's largest and most successful global funds and multinational companies on their high-stake matters and transactions. Headquartered in New York, Weil has offices throughout the U.S., Europe, and Asia. The Role The Data Steward is the primary point of contact in the London office for CRM data management and user support. The role sits within the Marketing & Business Development team and works closely with fee earners, partners and the New York CRM team. This is a critical role at a pivotal time for the firm, playing a central part in the London office's transition from InterAction to Intapp DealCloud, currently scheduled for Q2 2026. The post-holder will take ownership of CRM data quality, act as the local subject-matter expert, and help embed best practice across the office to ensure the CRM is accurate, trusted and used effectively. Responsibilities CRM Migration & System Ownership Play a leading role in the migration from InterAction to Intapp DealCloud, working closely with the New York CRM team to support a smooth and successful transition. Act as the London office subject-matter expert during and after migration, owning issues, queries and data-related problem-solving. Support the integration and adoption of DealCloud across the office, ensuring consistency with firm-wide standards. Partner & User Engagement Provide partner-facing, one-to-one support, demonstrating the value of the CRM in terms of relationship intelligence, "who knows who" insights, relationship strength and BD activity tracking. Train the Business Development team, secretaries and fee earners on best-practice use of DealCloud, tailoring guidance to different user groups and levels of engagement. Act as a trusted adviser to users on CRM functionality, data quality and effective usage. Data Quality & Governance Ensure CRM data is accurate, complete and up to date at all times. Institute and enforce best practices for data entry, maintenance and governance within DealCloud. Maintain clear guidelines, processes and documentation, working in close alignment with the New York CRM team. Data Management & Reporting Maintain and cleanse mailing lists and contact records, including: o Identifying and resolving duplicate records and data errors o Researching and verifying changes to contact details (e.g. moves, mergers, name changes) o Researching and validating mailing and business addresses o Ensuring consistency across contact and company records Enter new contacts into DealCloud, ensuring correct formatting and adherence to firm data standards. Generate searches, reports and lists to support Business Development activity, and work with the practice groups to identify frequently used lists and keep them up-to-date Streamline access to CRM data and improve data sharing across the BD team. Compliance Support the firm's compliance with GDPR and other relevant data protection requirements in relation to CRM data. Skills & Experience Essential: Extensive hands-on experience with Intapp DealCloud and InterAction. Strong data stewardship skills, with a proven ability to manage, cleanse and govern CRM data. Confidence undertaking desk-based research to verify and update contact and company information. Exceptional attention to detail and accuracy. Proactive, hands-on and flexible approach, with a strong sense of ownership. Strong written and verbal communication skills, with the confidence to work directly with partners and senior stakeholders. Ability to work collaboratively within a team environment, demonstrating resilience and professionalism. Desirable: Previous experience in a law firm or professional services environment. If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
Mar 06, 2026
Full time
Data Specialist Department: Marketing & Business Development Reporting to: Senior Events Manager The firm is one of the 'Global Elite' law firms, acting for the world's largest and most successful global funds and multinational companies on their high-stake matters and transactions. Headquartered in New York, Weil has offices throughout the U.S., Europe, and Asia. The Role The Data Steward is the primary point of contact in the London office for CRM data management and user support. The role sits within the Marketing & Business Development team and works closely with fee earners, partners and the New York CRM team. This is a critical role at a pivotal time for the firm, playing a central part in the London office's transition from InterAction to Intapp DealCloud, currently scheduled for Q2 2026. The post-holder will take ownership of CRM data quality, act as the local subject-matter expert, and help embed best practice across the office to ensure the CRM is accurate, trusted and used effectively. Responsibilities CRM Migration & System Ownership Play a leading role in the migration from InterAction to Intapp DealCloud, working closely with the New York CRM team to support a smooth and successful transition. Act as the London office subject-matter expert during and after migration, owning issues, queries and data-related problem-solving. Support the integration and adoption of DealCloud across the office, ensuring consistency with firm-wide standards. Partner & User Engagement Provide partner-facing, one-to-one support, demonstrating the value of the CRM in terms of relationship intelligence, "who knows who" insights, relationship strength and BD activity tracking. Train the Business Development team, secretaries and fee earners on best-practice use of DealCloud, tailoring guidance to different user groups and levels of engagement. Act as a trusted adviser to users on CRM functionality, data quality and effective usage. Data Quality & Governance Ensure CRM data is accurate, complete and up to date at all times. Institute and enforce best practices for data entry, maintenance and governance within DealCloud. Maintain clear guidelines, processes and documentation, working in close alignment with the New York CRM team. Data Management & Reporting Maintain and cleanse mailing lists and contact records, including: o Identifying and resolving duplicate records and data errors o Researching and verifying changes to contact details (e.g. moves, mergers, name changes) o Researching and validating mailing and business addresses o Ensuring consistency across contact and company records Enter new contacts into DealCloud, ensuring correct formatting and adherence to firm data standards. Generate searches, reports and lists to support Business Development activity, and work with the practice groups to identify frequently used lists and keep them up-to-date Streamline access to CRM data and improve data sharing across the BD team. Compliance Support the firm's compliance with GDPR and other relevant data protection requirements in relation to CRM data. Skills & Experience Essential: Extensive hands-on experience with Intapp DealCloud and InterAction. Strong data stewardship skills, with a proven ability to manage, cleanse and govern CRM data. Confidence undertaking desk-based research to verify and update contact and company information. Exceptional attention to detail and accuracy. Proactive, hands-on and flexible approach, with a strong sense of ownership. Strong written and verbal communication skills, with the confidence to work directly with partners and senior stakeholders. Ability to work collaboratively within a team environment, demonstrating resilience and professionalism. Desirable: Previous experience in a law firm or professional services environment. If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
Customer Success Manager (FinOps Focus) Customer Success About Cloud Capital: Cloud Capital is a pioneering force at the forefront of the cloud efficiency space. We help growing technology companies slash their cloud infrastructure costs. Our cutting edge SaaS platform offers powerful forecasting and planning capabilities, enabling our clients to make smarter, data driven decisions. Using innovative software, we maximize customer cost savings while minimizing cloud commitment risks, ensuring our clients can scale their businesses without financial constraints. This is an opportunity to join a well funded startup operating in a massive, fast growing market. Join us on our mission to optimise cloud spending across the board, providing CFOs with crystal clear visibility into cloud spending, freeing engineers from the burdens of cost commitments, and leveraging financial markets to mitigate risk for all stakeholders. Our unique and innovative approach ensures that our customers can achieve efficient cloud spend in harmony with cloud providers' capabilities and offerings. Location: London, UK (Hybrid in person 3 days per week) Type: Full time, Individual Contributor Cloud Capital is redefining how CFOs and engineers manage cloud costs. We're looking for our first Customer Success Manager to support customers across the full lifecycle, from onboarding to long term success and account growth. This is a foundational role in a fast growing startup - perfect for someone who thrives in a hands on, customer facing environment and wants to influence how we engage, retain, and grow our customer base as we scale. About the Role We're looking for a proactive Customer Success Manager to join our growing team and own end to end customer relationships across our cloud cost optimisation offering. You'll be responsible for guiding customers through onboarding (non technical), running regular check ins, and serving as the primary point of contact for customer finance and operations teams. The role will also include leading quarterly finance focused reviews with CFOs and senior stakeholders to help customers optimise cloud spend and drive business outcomes. As one of the early hires in the customer success function, you'll have the opportunity to build out processes from the ground up, shape best practices, and directly influence how we deliver value to customers as we scale. Key Responsibilities Customer Success & Expansion (Primary Focus) Account Ownership: Own customer relationships post sale, acting as the key point of contact for finance and operations stakeholders. Customer Engagement: Run regular customer calls and quarterly business reviews (QBRs) with finance leadership (CFOs, FP&A, FinOps). Clearly articulate value prop and future opportunities for efficiency. Business Partner & Value Optimisation: Partner with customers to identify opportunities for efficiency, improved reporting, and cost transparency. Account Health: Maintain accurate account health data and ensure customers are achieving expected value from the platform. Retention & Risk Management: Proactively identify risks to account retention or satisfaction and take steps to mitigate. Internal Collaboration Cross Functional Collaboration: Coordinate internally with Product, Sales, and Operations to ensure customer needs are met. Process Setup: Support basic flow building and operational setup for customer accounts. This will be the first CS hire so there is incredible opportunity to build processes from the ground up. What We Are Looking For Experience 5+ years in B2B SaaS with consistent attainment in mid market motions within Customer Success/Account Management. Experience building strong relationships and strategic partnerships with customers. Background or familiarity with AWS is a plus (but not required). Background or familiarity with Finance, FinOps, or cloud infrastructure is a plus (but not required). Skills and Competencies Strong communicator and relationship builder who acts as a strategic business partner to customers. Comfortable engaging with finance stakeholders and interpreting billing or cost data. Strong documentation, CRM, and project coordination habits. Curious, coachable, and excited to shape a new function from scratch. Excited by the opportunity to create and refine processes from scratch in a fast growing environment. Why Join Cloud Capital? We're tackling one of the biggest unsolved problems in SaaS: helping CFOs manage and optimise cloud spend without taking on commitment risk. Backed by $7.7M in funding from top US and European investors, our experienced founding team has lived this pain firsthand, and built and exited companies before. Our platform is already used by fast scaling, VC backed startups spending millions on cloud. It gives finance leaders visibility, control, and savings, without locking them into rigid deals. It's a uniquely differentiated solution in a huge and growing market. This is a career defining opportunity with serious upside: a leadership level base, meaningful equity, full benefits, and the chance to shape a breakout company from day one. We move fast, operate with high trust, and believe: Truth beats consensus - we surface what's real, fast. Debate is healthy - we challenge ideas, not people, then align and commit. Bias for action - we make smart bets and learn by doing. Ownership matters - see it, fix it, share it. Location This is a hybrid role currently based in Farringdon, London, with an expectation of 3 in office days per week for hands on team collaboration, faster coaching and culture building. Occasional travel for team offsites and company wide gatherings is expected. How to Apply Please send your resume, a short note on why this role excites you, and examples of past sales playbooks you have built and teams you have scaled to . We review every application and respond within one week. Cloud Capital is committed to building a diverse and inclusive team. We welcome applicants from all backgrounds, experiences, and perspectives. If you are unsure you meet every requirement, please apply - we value potential and growth. No recruiters please.
Mar 05, 2026
Full time
Customer Success Manager (FinOps Focus) Customer Success About Cloud Capital: Cloud Capital is a pioneering force at the forefront of the cloud efficiency space. We help growing technology companies slash their cloud infrastructure costs. Our cutting edge SaaS platform offers powerful forecasting and planning capabilities, enabling our clients to make smarter, data driven decisions. Using innovative software, we maximize customer cost savings while minimizing cloud commitment risks, ensuring our clients can scale their businesses without financial constraints. This is an opportunity to join a well funded startup operating in a massive, fast growing market. Join us on our mission to optimise cloud spending across the board, providing CFOs with crystal clear visibility into cloud spending, freeing engineers from the burdens of cost commitments, and leveraging financial markets to mitigate risk for all stakeholders. Our unique and innovative approach ensures that our customers can achieve efficient cloud spend in harmony with cloud providers' capabilities and offerings. Location: London, UK (Hybrid in person 3 days per week) Type: Full time, Individual Contributor Cloud Capital is redefining how CFOs and engineers manage cloud costs. We're looking for our first Customer Success Manager to support customers across the full lifecycle, from onboarding to long term success and account growth. This is a foundational role in a fast growing startup - perfect for someone who thrives in a hands on, customer facing environment and wants to influence how we engage, retain, and grow our customer base as we scale. About the Role We're looking for a proactive Customer Success Manager to join our growing team and own end to end customer relationships across our cloud cost optimisation offering. You'll be responsible for guiding customers through onboarding (non technical), running regular check ins, and serving as the primary point of contact for customer finance and operations teams. The role will also include leading quarterly finance focused reviews with CFOs and senior stakeholders to help customers optimise cloud spend and drive business outcomes. As one of the early hires in the customer success function, you'll have the opportunity to build out processes from the ground up, shape best practices, and directly influence how we deliver value to customers as we scale. Key Responsibilities Customer Success & Expansion (Primary Focus) Account Ownership: Own customer relationships post sale, acting as the key point of contact for finance and operations stakeholders. Customer Engagement: Run regular customer calls and quarterly business reviews (QBRs) with finance leadership (CFOs, FP&A, FinOps). Clearly articulate value prop and future opportunities for efficiency. Business Partner & Value Optimisation: Partner with customers to identify opportunities for efficiency, improved reporting, and cost transparency. Account Health: Maintain accurate account health data and ensure customers are achieving expected value from the platform. Retention & Risk Management: Proactively identify risks to account retention or satisfaction and take steps to mitigate. Internal Collaboration Cross Functional Collaboration: Coordinate internally with Product, Sales, and Operations to ensure customer needs are met. Process Setup: Support basic flow building and operational setup for customer accounts. This will be the first CS hire so there is incredible opportunity to build processes from the ground up. What We Are Looking For Experience 5+ years in B2B SaaS with consistent attainment in mid market motions within Customer Success/Account Management. Experience building strong relationships and strategic partnerships with customers. Background or familiarity with AWS is a plus (but not required). Background or familiarity with Finance, FinOps, or cloud infrastructure is a plus (but not required). Skills and Competencies Strong communicator and relationship builder who acts as a strategic business partner to customers. Comfortable engaging with finance stakeholders and interpreting billing or cost data. Strong documentation, CRM, and project coordination habits. Curious, coachable, and excited to shape a new function from scratch. Excited by the opportunity to create and refine processes from scratch in a fast growing environment. Why Join Cloud Capital? We're tackling one of the biggest unsolved problems in SaaS: helping CFOs manage and optimise cloud spend without taking on commitment risk. Backed by $7.7M in funding from top US and European investors, our experienced founding team has lived this pain firsthand, and built and exited companies before. Our platform is already used by fast scaling, VC backed startups spending millions on cloud. It gives finance leaders visibility, control, and savings, without locking them into rigid deals. It's a uniquely differentiated solution in a huge and growing market. This is a career defining opportunity with serious upside: a leadership level base, meaningful equity, full benefits, and the chance to shape a breakout company from day one. We move fast, operate with high trust, and believe: Truth beats consensus - we surface what's real, fast. Debate is healthy - we challenge ideas, not people, then align and commit. Bias for action - we make smart bets and learn by doing. Ownership matters - see it, fix it, share it. Location This is a hybrid role currently based in Farringdon, London, with an expectation of 3 in office days per week for hands on team collaboration, faster coaching and culture building. Occasional travel for team offsites and company wide gatherings is expected. How to Apply Please send your resume, a short note on why this role excites you, and examples of past sales playbooks you have built and teams you have scaled to . We review every application and respond within one week. Cloud Capital is committed to building a diverse and inclusive team. We welcome applicants from all backgrounds, experiences, and perspectives. If you are unsure you meet every requirement, please apply - we value potential and growth. No recruiters please.
COMPANY:Vibration Production ROLE:SeniorProductionManager REPORTS INTO:SeniorOperations & Production Manager DIRECT REPORTS:Production ManagerandProduction Assistant LOCATION:Magazine London,11 Ordnance Cres, London, SE10 0JH CONTRACT TYPE:42.5hours per week, Monday toSunday(5 days out of 7) WHOVIBRATION PRODUCTIONARE: We amplify your imagination to turn it into a seamless live experience. Experts in event design and production, our team brings impact to out-of-the-ordinary spaces. Whetherwe'rebuilding a festival stage or engineering a crowd-responsive light show, we make it look easy. Our success is built on cultivating meaningful connections with clients. We are proud to be preferred partners for some of the world's best venues such as Magazine London, LandingForty Twoand Control Room A to name a few. Our services include event and architectural design, sound, lighting and audio-visual support, power, rigging, stage and structural builds, crew, transport,logisticsand sourcing furniture and textiles, as well as show production and management. VIBRATION PRODUCTION IS A BROADWICK COMPANY: Broadwick is a multifaceted international company with headquarters in London who create, develop,ownandoperatea diverse portfolio of venues, spaces,eventsand experiences. Broadwick believe in redefining spaces and how people experience music, art,cultureand recreation by breaking down the traditional barriers. Their history and heritageisdeeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on their growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester,DrumshedsLondon, Exhibition London and Magazine London. Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, boldideasand commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations. ABOUT MAGAZINE LONDON: Magazine London isa state-of-the-artvenue that can flex to meet the most ambitious ideas. At over 3,000 square metres, the site is one of the largest purpose-built hybrid spaces in London, with four distinctive internal spaces and a riverside Showground. At 9,700 square metres, The Showground has an outdoor capacity of up to 7,000 people and uninterrupted views of the city skyline. From the floor-to-ceiling riverside views of Space 1,to the fully configurable 'black box' of Space 2, the building's architecture reflects the industrial history of Greenwich. Built in 2019, the steel structureallows for vast and customisable use of the internal spaces, blending function with an uncompromisingly contemporary aesthetic of patinated steel, black OSB walls and polished concrete floors. The venue has been designed with ease of use in mind, incorporating the highest-quality technical infrastructure,stagingand facilities. It can accommodate up to 10,000 people across its internal and external spaces, providing an unrivalled landscape for performances, awards dinners, conferences, exhibitions, filming,fashionand ticketed culture. WHAT WE ARE LOOKING FOR: As the Senior Production Manager, you willbe responsible forleading and managing all aspects of event production for a variety of high-profile eventsacrossMagazine Londonsuch aslarge-scaleconferences,exhibitions,brandactivationsandawards ceremonies- as well as overseeing production for externally promoted music shows. The successful candidate will work closely with event planners, vendors, and staff to ensure that all events are executed to the highest standard, on time, and within budget. WHAT YOU'LL BE RESPONSIBLE FOR: Leading and managing all aspects of event production, including venue, vendors, equipment rental,logistics, and staff coordination. Workingclosely with event planners to develop timelines, budgets, and production plans that meet the client's needs and expectations. Ensuringthat all equipment and supplies are ordered, delivered, and set up ina timelyand efficient manner. Overseeingthe on-site production of events, ensuring that all activities are carried out smoothly and efficiently. Creating and implementing thorough RAMS. Managingevent staff, includingscheduling,inductingandonsite coordination. Coordinatingwith vendors and contractors to ensure that all contracts are fulfilled and that all parties involved in the event are working together seamlessly. Managingevent budgets, tracking expenses,invoicingand ensuring that all costs are kept within budget. Troubleshootingany issues that arise during events and work to find creative solutions that keep the event running smoothly. Maintaininga high levelof professionalism and customer service, ensuring that all clients are satisfied with the event production process. Developing andretainingclient relationships to generate new opportunities. Working with the sales and marketing team to provide event specific information to help develop content and strategies. Act as a mentor and coach to junior members of the event production team, providing guidance and support as needed. YOU'LL NEED TO HAVE: At least 5-10years of experience in event production. Strong sales ability in a fast-paced environment. Experience of collaborating with an external venue sales team. Eager to develop and grow a venue's reputation,processesand production offering. Strong organisational and project management skills. Ability to work well under pressure and manage multiple projects simultaneously. Excellent communication and interpersonal skills. Strong leadership and team management skills. Ability to build andmaintaineffective relationships with vendors and contractors. Experience working with event production software and tools, such asVectorworksand CRMsoftware. Ability to work flexible hours, including nights and weekends, as needed. Knowledge of event industry best practices and trends. Experience working with high-profile clients and managing VIP events. Proficient in Microsoft/Google packages. This is a full-time position that may require travel and work outside of regular business hours. The successful candidate will have the opportunity to work with a talented team of event professionals and help create memorable events for clients. NICE TO HAVES: First Aid. IPAF/FORKS. IOSH. PASMA. Good Knowledge of BS7909:2011 Code of practice for temporary electrical systems for entertainment and related purposes. Good Knowledge of Standard Rigging Practices. Understandingof the legal obligations towards health and safety and the roles of all duty holders under CDM2015. WHAT WE OFFER: Discretionary bonus scheme of base salary. Paid overtime. 27 days paid holiday (plus bank holidays). Social events and free tickets to our live events. Other discounts including 50% off drinks and 20% off food at Corner Corner. Competitive pension plan. Employee Assistance Programme (EAP). Other schemes including Season Ticket Loan, Cycle to Work, Optical Care and Referral Scheme. Training and professional development opportunities. An inclusive, collaborative and creative working environment. At Broadwick, we are dedicated to cultivating a diverse and inclusive environment that empowers all individuals to reach their full potential. We strongly encourage applicants from all cultures and backgrounds to apply, as we believe in the strength of a diverse and vibrant team.
Mar 05, 2026
Full time
COMPANY:Vibration Production ROLE:SeniorProductionManager REPORTS INTO:SeniorOperations & Production Manager DIRECT REPORTS:Production ManagerandProduction Assistant LOCATION:Magazine London,11 Ordnance Cres, London, SE10 0JH CONTRACT TYPE:42.5hours per week, Monday toSunday(5 days out of 7) WHOVIBRATION PRODUCTIONARE: We amplify your imagination to turn it into a seamless live experience. Experts in event design and production, our team brings impact to out-of-the-ordinary spaces. Whetherwe'rebuilding a festival stage or engineering a crowd-responsive light show, we make it look easy. Our success is built on cultivating meaningful connections with clients. We are proud to be preferred partners for some of the world's best venues such as Magazine London, LandingForty Twoand Control Room A to name a few. Our services include event and architectural design, sound, lighting and audio-visual support, power, rigging, stage and structural builds, crew, transport,logisticsand sourcing furniture and textiles, as well as show production and management. VIBRATION PRODUCTION IS A BROADWICK COMPANY: Broadwick is a multifaceted international company with headquarters in London who create, develop,ownandoperatea diverse portfolio of venues, spaces,eventsand experiences. Broadwick believe in redefining spaces and how people experience music, art,cultureand recreation by breaking down the traditional barriers. Their history and heritageisdeeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on their growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester,DrumshedsLondon, Exhibition London and Magazine London. Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, boldideasand commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations. ABOUT MAGAZINE LONDON: Magazine London isa state-of-the-artvenue that can flex to meet the most ambitious ideas. At over 3,000 square metres, the site is one of the largest purpose-built hybrid spaces in London, with four distinctive internal spaces and a riverside Showground. At 9,700 square metres, The Showground has an outdoor capacity of up to 7,000 people and uninterrupted views of the city skyline. From the floor-to-ceiling riverside views of Space 1,to the fully configurable 'black box' of Space 2, the building's architecture reflects the industrial history of Greenwich. Built in 2019, the steel structureallows for vast and customisable use of the internal spaces, blending function with an uncompromisingly contemporary aesthetic of patinated steel, black OSB walls and polished concrete floors. The venue has been designed with ease of use in mind, incorporating the highest-quality technical infrastructure,stagingand facilities. It can accommodate up to 10,000 people across its internal and external spaces, providing an unrivalled landscape for performances, awards dinners, conferences, exhibitions, filming,fashionand ticketed culture. WHAT WE ARE LOOKING FOR: As the Senior Production Manager, you willbe responsible forleading and managing all aspects of event production for a variety of high-profile eventsacrossMagazine Londonsuch aslarge-scaleconferences,exhibitions,brandactivationsandawards ceremonies- as well as overseeing production for externally promoted music shows. The successful candidate will work closely with event planners, vendors, and staff to ensure that all events are executed to the highest standard, on time, and within budget. WHAT YOU'LL BE RESPONSIBLE FOR: Leading and managing all aspects of event production, including venue, vendors, equipment rental,logistics, and staff coordination. Workingclosely with event planners to develop timelines, budgets, and production plans that meet the client's needs and expectations. Ensuringthat all equipment and supplies are ordered, delivered, and set up ina timelyand efficient manner. Overseeingthe on-site production of events, ensuring that all activities are carried out smoothly and efficiently. Creating and implementing thorough RAMS. Managingevent staff, includingscheduling,inductingandonsite coordination. Coordinatingwith vendors and contractors to ensure that all contracts are fulfilled and that all parties involved in the event are working together seamlessly. Managingevent budgets, tracking expenses,invoicingand ensuring that all costs are kept within budget. Troubleshootingany issues that arise during events and work to find creative solutions that keep the event running smoothly. Maintaininga high levelof professionalism and customer service, ensuring that all clients are satisfied with the event production process. Developing andretainingclient relationships to generate new opportunities. Working with the sales and marketing team to provide event specific information to help develop content and strategies. Act as a mentor and coach to junior members of the event production team, providing guidance and support as needed. YOU'LL NEED TO HAVE: At least 5-10years of experience in event production. Strong sales ability in a fast-paced environment. Experience of collaborating with an external venue sales team. Eager to develop and grow a venue's reputation,processesand production offering. Strong organisational and project management skills. Ability to work well under pressure and manage multiple projects simultaneously. Excellent communication and interpersonal skills. Strong leadership and team management skills. Ability to build andmaintaineffective relationships with vendors and contractors. Experience working with event production software and tools, such asVectorworksand CRMsoftware. Ability to work flexible hours, including nights and weekends, as needed. Knowledge of event industry best practices and trends. Experience working with high-profile clients and managing VIP events. Proficient in Microsoft/Google packages. This is a full-time position that may require travel and work outside of regular business hours. The successful candidate will have the opportunity to work with a talented team of event professionals and help create memorable events for clients. NICE TO HAVES: First Aid. IPAF/FORKS. IOSH. PASMA. Good Knowledge of BS7909:2011 Code of practice for temporary electrical systems for entertainment and related purposes. Good Knowledge of Standard Rigging Practices. Understandingof the legal obligations towards health and safety and the roles of all duty holders under CDM2015. WHAT WE OFFER: Discretionary bonus scheme of base salary. Paid overtime. 27 days paid holiday (plus bank holidays). Social events and free tickets to our live events. Other discounts including 50% off drinks and 20% off food at Corner Corner. Competitive pension plan. Employee Assistance Programme (EAP). Other schemes including Season Ticket Loan, Cycle to Work, Optical Care and Referral Scheme. Training and professional development opportunities. An inclusive, collaborative and creative working environment. At Broadwick, we are dedicated to cultivating a diverse and inclusive environment that empowers all individuals to reach their full potential. We strongly encourage applicants from all cultures and backgrounds to apply, as we believe in the strength of a diverse and vibrant team.
COMPANY:Vibration Production ROLE:SeniorProductionManager REPORTS INTO:SeniorOperations & Production Manager DIRECT REPORTS:Production ManagerandProduction Assistant LOCATION:Magazine London,11 Ordnance Cres, London, SE10 0JH CONTRACT TYPE:42.5hours per week, Monday toSunday(5 days out of 7) WHOVIBRATION PRODUCTIONARE: We amplify your imagination to turn it into a seamless live experience. Experts in event design and production, our team brings impact to out-of-the-ordinary spaces. Whetherwe'rebuilding a festival stage or engineering a crowd-responsive light show, we make it look easy. Our success is built on cultivating meaningful connections with clients. We are proud to be preferred partners for some of the world's best venues such as Magazine London, LandingForty Twoand Control Room A to name a few. Our services include event and architectural design, sound, lighting and audio-visual support, power, rigging, stage and structural builds, crew, transport,logisticsand sourcing furniture and textiles, as well as show production and management. VIBRATION PRODUCTION IS A BROADWICK COMPANY: Broadwick is a multifaceted international company with headquarters in London who create, develop,ownandoperatea diverse portfolio of venues, spaces,eventsand experiences. Broadwick believe in redefining spaces and how people experience music, art,cultureand recreation by breaking down the traditional barriers. Their history and heritageisdeeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on their growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester,DrumshedsLondon, Exhibition London and Magazine London. Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, boldideasand commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations. ABOUT MAGAZINE LONDON: Magazine London isa state-of-the-artvenue that can flex to meet the most ambitious ideas. At over 3,000 square metres, the site is one of the largest purpose-built hybrid spaces in London, with four distinctive internal spaces and a riverside Showground. At 9,700 square metres, The Showground has an outdoor capacity of up to 7,000 people and uninterrupted views of the city skyline. From the floor-to-ceiling riverside views of Space 1,to the fully configurable 'black box' of Space 2, the building's architecture reflects the industrial history of Greenwich. Built in 2019, the steel structureallows for vast and customisable use of the internal spaces, blending function with an uncompromisingly contemporary aesthetic of patinated steel, black OSB walls and polished concrete floors. The venue has been designed with ease of use in mind, incorporating the highest-quality technical infrastructure,stagingand facilities. It can accommodate up to 10,000 people across its internal and external spaces, providing an unrivalled landscape for performances, awards dinners, conferences, exhibitions, filming,fashionand ticketed culture. WHAT WE ARE LOOKING FOR: As the Senior Production Manager, you willbe responsible forleading and managing all aspects of event production for a variety of high-profile eventsacrossMagazine Londonsuch aslarge-scaleconferences,exhibitions,brandactivationsandawards ceremonies- as well as overseeing production for externally promoted music shows. The successful candidate will work closely with event planners, vendors, and staff to ensure that all events are executed to the highest standard, on time, and within budget. WHAT YOU'LL BE RESPONSIBLE FOR: Leading and managing all aspects of event production, including venue, vendors, equipment rental,logistics, and staff coordination. Workingclosely with event planners to develop timelines, budgets, and production plans that meet the client's needs and expectations. Ensuringthat all equipment and supplies are ordered, delivered, and set up ina timelyand efficient manner. Overseeingthe on-site production of events, ensuring that all activities are carried out smoothly and efficiently. Creating and implementing thorough RAMS. Managingevent staff, includingscheduling,inductingandonsite coordination. Coordinatingwith vendors and contractors to ensure that all contracts are fulfilled and that all parties involved in the event are working together seamlessly. Managingevent budgets, tracking expenses,invoicingand ensuring that all costs are kept within budget. Troubleshootingany issues that arise during events and work to find creative solutions that keep the event running smoothly. Maintaininga high levelof professionalism and customer service, ensuring that all clients are satisfied with the event production process. Developing andretainingclient relationships to generate new opportunities. Working with the sales and marketing team to provide event specific information to help develop content and strategies. Act as a mentor and coach to junior members of the event production team, providing guidance and support as needed. YOU'LL NEED TO HAVE: At least 5-10years of experience in event production. Strong sales ability in a fast-paced environment. Experience of collaborating with an external venue sales team. Eager to develop and grow a venue's reputation,processesand production offering. Strong organisational and project management skills. Ability to work well under pressure and manage multiple projects simultaneously. Excellent communication and interpersonal skills. Strong leadership and team management skills. Ability to build andmaintaineffective relationships with vendors and contractors. Experience working with event production software and tools, such asVectorworksand CRMsoftware. Ability to work flexible hours, including nights and weekends, as needed. Knowledge of event industry best practices and trends. Experience working with high-profile clients and managing VIP events. Proficient in Microsoft/Google packages. This is a full-time position that may require travel and work outside of regular business hours. The successful candidate will have the opportunity to work with a talented team of event professionals and help create memorable events for clients. NICE TO HAVES: First Aid. IPAF/FORKS. IOSH. PASMA. Good Knowledge of BS7909:2011 Code of practice for temporary electrical systems for entertainment and related purposes. Good Knowledge of Standard Rigging Practices. Understandingof the legal obligations towards health and safety and the roles of all duty holders under CDM2015. WHAT WE OFFER: Discretionary bonus scheme of base salary. Paid overtime. 27 days paid holiday (plus bank holidays). Social events and free tickets to our live events. Other discounts including 50% off drinks and 20% off food at Corner Corner. Competitive pension plan. Employee Assistance Programme (EAP). Other schemes including Season Ticket Loan, Cycle to Work, Optical Care and Referral Scheme. Training and professional development opportunities. An inclusive, collaborative and creative working environment. At Broadwick, we are dedicated to cultivating a diverse and inclusive environment that empowers all individuals to reach their full potential. We strongly encourage applicants from all cultures and backgrounds to apply, as we believe in the strength of a diverse and vibrant team.
Mar 05, 2026
Full time
COMPANY:Vibration Production ROLE:SeniorProductionManager REPORTS INTO:SeniorOperations & Production Manager DIRECT REPORTS:Production ManagerandProduction Assistant LOCATION:Magazine London,11 Ordnance Cres, London, SE10 0JH CONTRACT TYPE:42.5hours per week, Monday toSunday(5 days out of 7) WHOVIBRATION PRODUCTIONARE: We amplify your imagination to turn it into a seamless live experience. Experts in event design and production, our team brings impact to out-of-the-ordinary spaces. Whetherwe'rebuilding a festival stage or engineering a crowd-responsive light show, we make it look easy. Our success is built on cultivating meaningful connections with clients. We are proud to be preferred partners for some of the world's best venues such as Magazine London, LandingForty Twoand Control Room A to name a few. Our services include event and architectural design, sound, lighting and audio-visual support, power, rigging, stage and structural builds, crew, transport,logisticsand sourcing furniture and textiles, as well as show production and management. VIBRATION PRODUCTION IS A BROADWICK COMPANY: Broadwick is a multifaceted international company with headquarters in London who create, develop,ownandoperatea diverse portfolio of venues, spaces,eventsand experiences. Broadwick believe in redefining spaces and how people experience music, art,cultureand recreation by breaking down the traditional barriers. Their history and heritageisdeeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on their growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester,DrumshedsLondon, Exhibition London and Magazine London. Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, boldideasand commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations. ABOUT MAGAZINE LONDON: Magazine London isa state-of-the-artvenue that can flex to meet the most ambitious ideas. At over 3,000 square metres, the site is one of the largest purpose-built hybrid spaces in London, with four distinctive internal spaces and a riverside Showground. At 9,700 square metres, The Showground has an outdoor capacity of up to 7,000 people and uninterrupted views of the city skyline. From the floor-to-ceiling riverside views of Space 1,to the fully configurable 'black box' of Space 2, the building's architecture reflects the industrial history of Greenwich. Built in 2019, the steel structureallows for vast and customisable use of the internal spaces, blending function with an uncompromisingly contemporary aesthetic of patinated steel, black OSB walls and polished concrete floors. The venue has been designed with ease of use in mind, incorporating the highest-quality technical infrastructure,stagingand facilities. It can accommodate up to 10,000 people across its internal and external spaces, providing an unrivalled landscape for performances, awards dinners, conferences, exhibitions, filming,fashionand ticketed culture. WHAT WE ARE LOOKING FOR: As the Senior Production Manager, you willbe responsible forleading and managing all aspects of event production for a variety of high-profile eventsacrossMagazine Londonsuch aslarge-scaleconferences,exhibitions,brandactivationsandawards ceremonies- as well as overseeing production for externally promoted music shows. The successful candidate will work closely with event planners, vendors, and staff to ensure that all events are executed to the highest standard, on time, and within budget. WHAT YOU'LL BE RESPONSIBLE FOR: Leading and managing all aspects of event production, including venue, vendors, equipment rental,logistics, and staff coordination. Workingclosely with event planners to develop timelines, budgets, and production plans that meet the client's needs and expectations. Ensuringthat all equipment and supplies are ordered, delivered, and set up ina timelyand efficient manner. Overseeingthe on-site production of events, ensuring that all activities are carried out smoothly and efficiently. Creating and implementing thorough RAMS. Managingevent staff, includingscheduling,inductingandonsite coordination. Coordinatingwith vendors and contractors to ensure that all contracts are fulfilled and that all parties involved in the event are working together seamlessly. Managingevent budgets, tracking expenses,invoicingand ensuring that all costs are kept within budget. Troubleshootingany issues that arise during events and work to find creative solutions that keep the event running smoothly. Maintaininga high levelof professionalism and customer service, ensuring that all clients are satisfied with the event production process. Developing andretainingclient relationships to generate new opportunities. Working with the sales and marketing team to provide event specific information to help develop content and strategies. Act as a mentor and coach to junior members of the event production team, providing guidance and support as needed. YOU'LL NEED TO HAVE: At least 5-10years of experience in event production. Strong sales ability in a fast-paced environment. Experience of collaborating with an external venue sales team. Eager to develop and grow a venue's reputation,processesand production offering. Strong organisational and project management skills. Ability to work well under pressure and manage multiple projects simultaneously. Excellent communication and interpersonal skills. Strong leadership and team management skills. Ability to build andmaintaineffective relationships with vendors and contractors. Experience working with event production software and tools, such asVectorworksand CRMsoftware. Ability to work flexible hours, including nights and weekends, as needed. Knowledge of event industry best practices and trends. Experience working with high-profile clients and managing VIP events. Proficient in Microsoft/Google packages. This is a full-time position that may require travel and work outside of regular business hours. The successful candidate will have the opportunity to work with a talented team of event professionals and help create memorable events for clients. NICE TO HAVES: First Aid. IPAF/FORKS. IOSH. PASMA. Good Knowledge of BS7909:2011 Code of practice for temporary electrical systems for entertainment and related purposes. Good Knowledge of Standard Rigging Practices. Understandingof the legal obligations towards health and safety and the roles of all duty holders under CDM2015. WHAT WE OFFER: Discretionary bonus scheme of base salary. Paid overtime. 27 days paid holiday (plus bank holidays). Social events and free tickets to our live events. Other discounts including 50% off drinks and 20% off food at Corner Corner. Competitive pension plan. Employee Assistance Programme (EAP). Other schemes including Season Ticket Loan, Cycle to Work, Optical Care and Referral Scheme. Training and professional development opportunities. An inclusive, collaborative and creative working environment. At Broadwick, we are dedicated to cultivating a diverse and inclusive environment that empowers all individuals to reach their full potential. We strongly encourage applicants from all cultures and backgrounds to apply, as we believe in the strength of a diverse and vibrant team.
Senior Philanthropy and Major Gifts Executive The closing date is 26 January 2026 This is a new role to sit in a fast paced and growing fundraising team. Reporting to the Senior Philanthropy and Major Gifts Manager this role will be responsible for managing a portfolio of mid-level funders, develop compelling funding applications, support the stewardship of high-value funders, and ensure accurate reporting and data compliance. Main duties of the job The role supports the Senior Philanthropy and Major Gifts Manager in delivering the Trusts & Foundations strategy, maintaining fundraising processes, and identifying new funding opportunities, while contributing to the overall success of the fundraising department. The post holder will work closely with colleagues across Fundraising, Marketing, Care Teams, Finance, Senior Management, Trustees and the Director of Fundraising and Hospice Development. About us This is a hybrid role; however, due to its collaborative nature and the need to regularly meet donors, team members and hospice colleagues on-site, we ask that applicants are able to commute to St Johns Wood at least three days per week, with a preference for four. Job responsibilities Support delivery of the Trusts & Foundations strategy, including prospect research and pipeline development. Lead on midlevel funding applications (£5k£50k) and contribute to highvalue bids. Produce accurate impact and financial reports, coordinating information across care, finance and service teams. Manage and steward a portfolio of funders, ensuring personalised communication and strong relationships Support highlevel donor engagement, including meetings, presentations and site visits. Maintain accurate CRM records and ensure compliance with GDPR and fundraising standards. Contribute to donor profiles, solicitation plans and stewardship schedules, working collaboratively across income streams. Provide guidance to junior staff and deputise for the Senior Philanthropy & Major Gifts Manager when required. Person Specification 2+ years in Trust & Foundation fundraising or equivalent bidwriting role Proven experience in Trusts & Foundations fundraising, bidwriting, and securing 4figure+ grants. Strong relationshipmanagement skills with internal and external stakeholders, including donors. Excellent written communication and analytical ability, with confidence interpreting financial information. Ability to manage competing priorities, work independently, and contribute effectively to a team. Knowledge of the UK Trusts & Foundations sector and experience using CRM systems (ideally Salesforce). Collaborative and valuesdriven approach, with willingness to support colleagues, mentor junior staff, and work flexibly (incl. occasional evenings/weekends). Comfortable leading meetings and building strong working relationships across hospice, fundraising, and external partners. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The Hospital of St John and St Elizabeth
Mar 04, 2026
Full time
Senior Philanthropy and Major Gifts Executive The closing date is 26 January 2026 This is a new role to sit in a fast paced and growing fundraising team. Reporting to the Senior Philanthropy and Major Gifts Manager this role will be responsible for managing a portfolio of mid-level funders, develop compelling funding applications, support the stewardship of high-value funders, and ensure accurate reporting and data compliance. Main duties of the job The role supports the Senior Philanthropy and Major Gifts Manager in delivering the Trusts & Foundations strategy, maintaining fundraising processes, and identifying new funding opportunities, while contributing to the overall success of the fundraising department. The post holder will work closely with colleagues across Fundraising, Marketing, Care Teams, Finance, Senior Management, Trustees and the Director of Fundraising and Hospice Development. About us This is a hybrid role; however, due to its collaborative nature and the need to regularly meet donors, team members and hospice colleagues on-site, we ask that applicants are able to commute to St Johns Wood at least three days per week, with a preference for four. Job responsibilities Support delivery of the Trusts & Foundations strategy, including prospect research and pipeline development. Lead on midlevel funding applications (£5k£50k) and contribute to highvalue bids. Produce accurate impact and financial reports, coordinating information across care, finance and service teams. Manage and steward a portfolio of funders, ensuring personalised communication and strong relationships Support highlevel donor engagement, including meetings, presentations and site visits. Maintain accurate CRM records and ensure compliance with GDPR and fundraising standards. Contribute to donor profiles, solicitation plans and stewardship schedules, working collaboratively across income streams. Provide guidance to junior staff and deputise for the Senior Philanthropy & Major Gifts Manager when required. Person Specification 2+ years in Trust & Foundation fundraising or equivalent bidwriting role Proven experience in Trusts & Foundations fundraising, bidwriting, and securing 4figure+ grants. Strong relationshipmanagement skills with internal and external stakeholders, including donors. Excellent written communication and analytical ability, with confidence interpreting financial information. Ability to manage competing priorities, work independently, and contribute effectively to a team. Knowledge of the UK Trusts & Foundations sector and experience using CRM systems (ideally Salesforce). Collaborative and valuesdriven approach, with willingness to support colleagues, mentor junior staff, and work flexibly (incl. occasional evenings/weekends). Comfortable leading meetings and building strong working relationships across hospice, fundraising, and external partners. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The Hospital of St John and St Elizabeth
Who is Cprime? Our mission is to enable our clients to turn ideas into action faster. Our globally diverse team transforms businesses with consulting, managed services, software, and custom solutions that keep us engaged with clients for true lifetime value. We are curious, passionate, motivated about taking action, and thrive on change. At Cprime, you're encouraged to grow and stretch your skills to build creative, outside-of-the-box solutions. We continuously challenge each other to work smarter and adapt to new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way. The business is growing rapidly, and so the opportunities for personal development are huge. As an Engagement Director, a summary of your role involves: Leading a team, in managing and growing a portfolio of projects/customers and you will be passionate about defining and developing solutions that meet customer challenges and understand the commercial balance required to deliver these solutions between top and bottom-line growth. Drive high customer engagement and be comfortable with balancing multiple competing demands whilst leading and developing a diverse and highly talented team and promoting and inspiring our core values right across the delivery team. Key participant in leading and delivering time-pressure bids, including pricing and customer presentations. Having high commercial awareness and the ability to manage, report, and analyse GP, EBITDA, and project margins for your customers. Proven ability to attain and retain customers with high satisfaction levels. We want our people and our customers to be proud of the services we provide, and you have a key part to play in this. Outcomes Sought: Customer Delivery You will have full accountability for the delivery of end-to-end customer engagements, ensuring our customers are at the heart of everything we do, understanding their ways of working, and successfully delivering for them, with full accountability for enterprise and mid-market segments of high complexity. A requirement to spend a considerable amount of time engaged in Customer forums (e.g., Steering Groups, etc.) and travel to Customer sites from time to time, and be accountable for the customer satisfaction scores and feedback. Commercial Growth You will work closely with Sales colleagues to build and support compelling proposals and customer offerings, which will enable and support our continued growth ambition for Cprime and deliver profitable outcomes. You will have your own P&L per customer and be accountable for that. You will take ownership of the monthly and quarterly forecasting of team costs and project revenues, reviewing actual performance against forecast, understanding gaps, and putting corrective measures in place, as appropriate and for achieving GP targets. Identifying new key stakeholders of interest and making an introduction to the Sales team when a need is identified. Oversee and support the Engagement Manager, ensuring the accuracy of Associates' Timesheets and approving as needed. Utilising the internal bench prior to Associates to ensure the most cost-effective approach is utilised. People Leadership You will help lead a team of diverse professionals across Functional and Technical teams located globally. You will ensure that we continue to have world-class levels of engagement and that we are ensuring that our teams deliver excellently through the use of our methodologies and accelerators, and are suitably skilled. Lead the team in identifying areas for improvement and implementing solutions to enhance productivity, quality, and team morale. Mentor and coach junior colleagues to develop their knowledge within the Delivery space. Where applicable, provide effective line management to your direct reports. Delivery Management Successfully manage Customer Satisfaction, internal Employee Engagement and account Profitability, whilst overseeing deliverables for the customer in full. Supporting Cprime with the necessary mechanisms and processes to enable new service lines to be sold. Create the deliverables as part of the Statement of Works independently for review as part of internal governance, considering risks and ensuring the contractual commitments are deliverable within the quoted price.' Ensure that all contractual deliverables are met on time. Oversee the creation and collection of the client measures to demonstrate that Cprime is delivering value. Be seen by clients as the dedicated point of contact/escalation to the client. Oversee the successful onboarding of associates to the engagement and undertake the day-to-day activities with the client and the associates. Oversee the creation of the Associate Requests and Delivery Records. Oversee the internal CRM Systems and raise associate and contract requests. What you'll bring: We'll expect you to be part of the team and deliver your service in line with our values. Human: thoughtful, intentional, ethical, ingenious. Curious: open-minded, questioning, inquisitive. Collaborative: adaptable, humble, self-aware, transparent. Performance driven: client-focused, leadership, outcomes, results. Pioneering: trailblazing, risk-taking, up for a challenge. Bold: confident, courageous, decisive, direct. The must haves: Strong stakeholder management and communication skills will be required to forge relationships with other Engagement Directors and the Sales team, as examples. With the addition of working closely with global teams across the US, India, Ukraine, and more. Ability to recruit and retain a strong team of consultants, as well as resource planning and management. Previous experience in People Leadership, which will include, amongst other things, supporting employees' personal growth through day-to-day role and opportunities for stretch. Demonstrable experience of customer accountability and successful deliveries Provide thought leadership through the development of case studies, blogs, and webinars. Able to demonstrate a learning speed to allow you to onboard quickly into a client account and demonstrate understanding of key products (I.e. our Learning, Agility, and Tooling offerings). Lived experience of demonstrating and articulating account status. Stakeholder Management experience at the Exec and senior level. Capacity to identify, manage, and mitigate account risks where necessary. Ability to co-facilitate workshops, reviews, and other collaboration events. Represent and enhance the Cprime brand on engagements with our clients. Credible commercial acumen to identify and explore potential follow-on work. Build and develop the creation of a portfolio strategy - with a holistic approach, have a voice about sales targets, new client targets, areas of differentiation, etc. Support pre-sales activities across current and new logos. We all have our part to play: We're committed to our vision and demonstrate behaviours which are in line with our core values. We ensure that all aspects of our work are delivered with a customer focus to all internal and external users in line with our internal/external service offer. We uphold our commitment to inclusion, equality and diversity. We're aware of our personal responsibilities regarding health and safety, and ensure that our Health & Safety policies are adhered to in all aspects of our work. We treat all data with respect, ensuring we only use it for the correct purpose and that it is handled safely and securely. We promote and achieve Value for Money (VfM) within our areas and across the organisation. This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager, in order to meet the operational needs of the business.
Mar 04, 2026
Full time
Who is Cprime? Our mission is to enable our clients to turn ideas into action faster. Our globally diverse team transforms businesses with consulting, managed services, software, and custom solutions that keep us engaged with clients for true lifetime value. We are curious, passionate, motivated about taking action, and thrive on change. At Cprime, you're encouraged to grow and stretch your skills to build creative, outside-of-the-box solutions. We continuously challenge each other to work smarter and adapt to new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way. The business is growing rapidly, and so the opportunities for personal development are huge. As an Engagement Director, a summary of your role involves: Leading a team, in managing and growing a portfolio of projects/customers and you will be passionate about defining and developing solutions that meet customer challenges and understand the commercial balance required to deliver these solutions between top and bottom-line growth. Drive high customer engagement and be comfortable with balancing multiple competing demands whilst leading and developing a diverse and highly talented team and promoting and inspiring our core values right across the delivery team. Key participant in leading and delivering time-pressure bids, including pricing and customer presentations. Having high commercial awareness and the ability to manage, report, and analyse GP, EBITDA, and project margins for your customers. Proven ability to attain and retain customers with high satisfaction levels. We want our people and our customers to be proud of the services we provide, and you have a key part to play in this. Outcomes Sought: Customer Delivery You will have full accountability for the delivery of end-to-end customer engagements, ensuring our customers are at the heart of everything we do, understanding their ways of working, and successfully delivering for them, with full accountability for enterprise and mid-market segments of high complexity. A requirement to spend a considerable amount of time engaged in Customer forums (e.g., Steering Groups, etc.) and travel to Customer sites from time to time, and be accountable for the customer satisfaction scores and feedback. Commercial Growth You will work closely with Sales colleagues to build and support compelling proposals and customer offerings, which will enable and support our continued growth ambition for Cprime and deliver profitable outcomes. You will have your own P&L per customer and be accountable for that. You will take ownership of the monthly and quarterly forecasting of team costs and project revenues, reviewing actual performance against forecast, understanding gaps, and putting corrective measures in place, as appropriate and for achieving GP targets. Identifying new key stakeholders of interest and making an introduction to the Sales team when a need is identified. Oversee and support the Engagement Manager, ensuring the accuracy of Associates' Timesheets and approving as needed. Utilising the internal bench prior to Associates to ensure the most cost-effective approach is utilised. People Leadership You will help lead a team of diverse professionals across Functional and Technical teams located globally. You will ensure that we continue to have world-class levels of engagement and that we are ensuring that our teams deliver excellently through the use of our methodologies and accelerators, and are suitably skilled. Lead the team in identifying areas for improvement and implementing solutions to enhance productivity, quality, and team morale. Mentor and coach junior colleagues to develop their knowledge within the Delivery space. Where applicable, provide effective line management to your direct reports. Delivery Management Successfully manage Customer Satisfaction, internal Employee Engagement and account Profitability, whilst overseeing deliverables for the customer in full. Supporting Cprime with the necessary mechanisms and processes to enable new service lines to be sold. Create the deliverables as part of the Statement of Works independently for review as part of internal governance, considering risks and ensuring the contractual commitments are deliverable within the quoted price.' Ensure that all contractual deliverables are met on time. Oversee the creation and collection of the client measures to demonstrate that Cprime is delivering value. Be seen by clients as the dedicated point of contact/escalation to the client. Oversee the successful onboarding of associates to the engagement and undertake the day-to-day activities with the client and the associates. Oversee the creation of the Associate Requests and Delivery Records. Oversee the internal CRM Systems and raise associate and contract requests. What you'll bring: We'll expect you to be part of the team and deliver your service in line with our values. Human: thoughtful, intentional, ethical, ingenious. Curious: open-minded, questioning, inquisitive. Collaborative: adaptable, humble, self-aware, transparent. Performance driven: client-focused, leadership, outcomes, results. Pioneering: trailblazing, risk-taking, up for a challenge. Bold: confident, courageous, decisive, direct. The must haves: Strong stakeholder management and communication skills will be required to forge relationships with other Engagement Directors and the Sales team, as examples. With the addition of working closely with global teams across the US, India, Ukraine, and more. Ability to recruit and retain a strong team of consultants, as well as resource planning and management. Previous experience in People Leadership, which will include, amongst other things, supporting employees' personal growth through day-to-day role and opportunities for stretch. Demonstrable experience of customer accountability and successful deliveries Provide thought leadership through the development of case studies, blogs, and webinars. Able to demonstrate a learning speed to allow you to onboard quickly into a client account and demonstrate understanding of key products (I.e. our Learning, Agility, and Tooling offerings). Lived experience of demonstrating and articulating account status. Stakeholder Management experience at the Exec and senior level. Capacity to identify, manage, and mitigate account risks where necessary. Ability to co-facilitate workshops, reviews, and other collaboration events. Represent and enhance the Cprime brand on engagements with our clients. Credible commercial acumen to identify and explore potential follow-on work. Build and develop the creation of a portfolio strategy - with a holistic approach, have a voice about sales targets, new client targets, areas of differentiation, etc. Support pre-sales activities across current and new logos. We all have our part to play: We're committed to our vision and demonstrate behaviours which are in line with our core values. We ensure that all aspects of our work are delivered with a customer focus to all internal and external users in line with our internal/external service offer. We uphold our commitment to inclusion, equality and diversity. We're aware of our personal responsibilities regarding health and safety, and ensure that our Health & Safety policies are adhered to in all aspects of our work. We treat all data with respect, ensuring we only use it for the correct purpose and that it is handled safely and securely. We promote and achieve Value for Money (VfM) within our areas and across the organisation. This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager, in order to meet the operational needs of the business.
At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs. Come join us in delivering better outcomes for our clients around the world! # About the departmentThe Digital Assets team sits within Franklin's Innovation Research, Strategies & Technologies group (FIRST), driving the firm's leadership in emerging digital asset capabilities. The team works closely with colleagues across institutional liquidity, distribution, product, and investment functions to deliver integrated solutions for global clients. Joining this team means working in a collaborative, forward thinking environment where you can deepen your expertise in both traditional and digital liquidity strategies while helping shape the future of corporate treasury innovation.Leveraging the Digital Assets teams' leadership in the digital assets ecosystem, in combination with the strength of the Institutional Liquidity business, the VP of Business Development will lead sales strategy and execution primarily for Franklin Templeton Digital Assets' corporate liquidity solutions, but with a broad focus on distributing Franklin Templeton's digital and traditional liquidity solutions to corporate treasurers, CFOs, and liquidity management teams. The role requires a strong blend of digital asset expertise, experience in the U.S. and international MMF industry and in delivering a comprehensive suite of liquidity, ultra-short and short-duration investment strategies, institutional sales leadership, and the ability to build trusted relationships with senior decision-makers across corporates, exchanges, and financial institutions.# How you will add value Core Responsibilities Represent Franklin Templeton Digital Assets as its senior ambassador for corporate liquidity and treasury, elevating the firm's presence across top industry forums, associations, and conferences. Partner with Institutional Liquidity to deliver the firm's full range of digital and traditional short-term investment solutions Collaborate across distribution channels e.g. institutional and wealth, to identify cross selling opportunities. Deliver thought leadership to corporate treasury audiences. Cultivate relationships with industry associations, consultants, and service partners. Maintain strong relationships with CFOs, treasurers, liquidity managers and strategic partners. Strategic Responsibilities Lead commercial negotiations and onboarding processes. Develop and execute the sales strategy for iBenji corporate liquidity solutions. Support growth in traditional liquidity offerings. Manage the full sales cycle from prospecting to closing. Build and manage a high quality revenue pipeline. Partner with product and investment teams on client aligned solutions. Grow adoption among existing clients. Team & Collaboration Collaborate with Marketing to create targeted content and education. Partner with Client Servicing to ensure a seamless client experience.# What will help you be successful in this role Experience, Education & Certifications Strong institutional sales experience with corporate finance stakeholders. Expertise in digital assets, liquidity management, or trading operations. Bachelor's degree; advanced degree preferred. Proven success selling complex financial solutions. Established network across global treasury markets. Excellent communication and public speaking skills. Technical Skills Proficiency in CRM and sales enablement platforms. Soft Skills Proactive, energetic, and highly client focused. Comfortable operating autonomously in a fast paced environment.This is a certified position under SMCR# Experience our welcoming culture and reach your professional and personal potential!Building teams with diverse skills, backgrounds, and experiences has always been important to us. Fostering an inclusive culture where employees feel safe to share their opinions is not only beneficial for our people but also drives innovation and enables us to deliver better client outcomes. So, regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide you with tools, resources, and learning opportunities to help you excel in your career and personal life.We want our employees to thrive. By joining us, you will become a part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have you covered. Please note: the above benefits and their design & application will vary country-to-country. Also, the benefits offered to temporary employees can vary depending on the country. More information can be obtained when speaking with Franklin Templeton HR. Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. As part of our commitment to fostering a diverse and inclusive work environment, we welcome applicants with flexible working arrangements in their current roles or those seeking a flexible working pattern. We encourage you to communicate any preferences for flexible working so that we can consider this during our hiring process. Additionally, returners - individuals who have taken a break from work - are also encouraged to explore our job opportunities.If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to . In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only requests for arrangements will receive a response. you become part of Franklin Templeton, you'll join a company dedicated to progress. A company that doesn't settle. One where we pursue our ambitions with energy and persistence. That's why it's so important that we empower and encourage the progress of our employees. From our welcoming, inclusive, and flexible culture - to our global and diverse business, we provide opportunities to help you reach your potential while contributing to ours.At Franklin Templeton, we embrace individual differences and value experience and perspectives brought by talent from around the world. And, although we are all different, we all have one thing in common - we are dedicated to what we do.So whether you're just starting your career journey, are well on your way, or are seeking a new direction, you ll find the support you need to grow your career with us. Come, join us, and help us shape the future of the global asset
Mar 03, 2026
Full time
At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs. Come join us in delivering better outcomes for our clients around the world! # About the departmentThe Digital Assets team sits within Franklin's Innovation Research, Strategies & Technologies group (FIRST), driving the firm's leadership in emerging digital asset capabilities. The team works closely with colleagues across institutional liquidity, distribution, product, and investment functions to deliver integrated solutions for global clients. Joining this team means working in a collaborative, forward thinking environment where you can deepen your expertise in both traditional and digital liquidity strategies while helping shape the future of corporate treasury innovation.Leveraging the Digital Assets teams' leadership in the digital assets ecosystem, in combination with the strength of the Institutional Liquidity business, the VP of Business Development will lead sales strategy and execution primarily for Franklin Templeton Digital Assets' corporate liquidity solutions, but with a broad focus on distributing Franklin Templeton's digital and traditional liquidity solutions to corporate treasurers, CFOs, and liquidity management teams. The role requires a strong blend of digital asset expertise, experience in the U.S. and international MMF industry and in delivering a comprehensive suite of liquidity, ultra-short and short-duration investment strategies, institutional sales leadership, and the ability to build trusted relationships with senior decision-makers across corporates, exchanges, and financial institutions.# How you will add value Core Responsibilities Represent Franklin Templeton Digital Assets as its senior ambassador for corporate liquidity and treasury, elevating the firm's presence across top industry forums, associations, and conferences. Partner with Institutional Liquidity to deliver the firm's full range of digital and traditional short-term investment solutions Collaborate across distribution channels e.g. institutional and wealth, to identify cross selling opportunities. Deliver thought leadership to corporate treasury audiences. Cultivate relationships with industry associations, consultants, and service partners. Maintain strong relationships with CFOs, treasurers, liquidity managers and strategic partners. Strategic Responsibilities Lead commercial negotiations and onboarding processes. Develop and execute the sales strategy for iBenji corporate liquidity solutions. Support growth in traditional liquidity offerings. Manage the full sales cycle from prospecting to closing. Build and manage a high quality revenue pipeline. Partner with product and investment teams on client aligned solutions. Grow adoption among existing clients. Team & Collaboration Collaborate with Marketing to create targeted content and education. Partner with Client Servicing to ensure a seamless client experience.# What will help you be successful in this role Experience, Education & Certifications Strong institutional sales experience with corporate finance stakeholders. Expertise in digital assets, liquidity management, or trading operations. Bachelor's degree; advanced degree preferred. Proven success selling complex financial solutions. Established network across global treasury markets. Excellent communication and public speaking skills. Technical Skills Proficiency in CRM and sales enablement platforms. Soft Skills Proactive, energetic, and highly client focused. Comfortable operating autonomously in a fast paced environment.This is a certified position under SMCR# Experience our welcoming culture and reach your professional and personal potential!Building teams with diverse skills, backgrounds, and experiences has always been important to us. Fostering an inclusive culture where employees feel safe to share their opinions is not only beneficial for our people but also drives innovation and enables us to deliver better client outcomes. So, regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide you with tools, resources, and learning opportunities to help you excel in your career and personal life.We want our employees to thrive. By joining us, you will become a part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have you covered. Please note: the above benefits and their design & application will vary country-to-country. Also, the benefits offered to temporary employees can vary depending on the country. More information can be obtained when speaking with Franklin Templeton HR. Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. As part of our commitment to fostering a diverse and inclusive work environment, we welcome applicants with flexible working arrangements in their current roles or those seeking a flexible working pattern. We encourage you to communicate any preferences for flexible working so that we can consider this during our hiring process. Additionally, returners - individuals who have taken a break from work - are also encouraged to explore our job opportunities.If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to . In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only requests for arrangements will receive a response. you become part of Franklin Templeton, you'll join a company dedicated to progress. A company that doesn't settle. One where we pursue our ambitions with energy and persistence. That's why it's so important that we empower and encourage the progress of our employees. From our welcoming, inclusive, and flexible culture - to our global and diverse business, we provide opportunities to help you reach your potential while contributing to ours.At Franklin Templeton, we embrace individual differences and value experience and perspectives brought by talent from around the world. And, although we are all different, we all have one thing in common - we are dedicated to what we do.So whether you're just starting your career journey, are well on your way, or are seeking a new direction, you ll find the support you need to grow your career with us. Come, join us, and help us shape the future of the global asset
Kurt Geiger About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom For Unity Against Racism Responsibilities Sales Deliver budgeted sales, contribution, cost control and stock loss to Company agreed targets. Monitor brand performance and sales on a weekly basis and take action in order to improve results. Contribute towards the development of the KG "branded" portfolio in line with consumer demands and business opportunity. Deliver consistency of sales planning for any in store retail events. Use business KG reporting tools in order to drive sales and contribution including brand analysis, best sellers, branch contribution and team and individual productivity. Adopt a commercial, dynamic, positive and imaginative approach to achieving results. Deliver retail "projects" on time and to the required standard, identifying long term strategies and exploiting local and regional trading opportunities. Identify and exploit any commercial opportunity in conjunction with the host store. Schedule and plan staff to ensure maximum floor coverage to maximise all sales opportunities and effective back office management at all times in line with core hours, identifying at risk areas to Group General Manager. Service Drive excellence in service levels in order to deliver "Amazing Service". Review Test shops, create and implement service action plans with team that will ensure our minimum service level is achieved at all times within all departments. Understand the policies and procedures of the company and host store and ensure these are communicated effectively and adhered to by employees. Install a clientele culture increasing ? By being proactive in all platforms of clientelling and selling. Develop and install a clientele culture. Increasing the percentage and proactively selling to customer engagement by incorporating all platforms of clientelling. People Recruit new team members in that best meet our identified personal qualities following Kurt Geiger recruitment process. Lead and coach a team and manage both good and poor performance, identifying and developing top talent to support our Company Succession Plan Communicate KPI's and manage on an on going basis, through performance review and on going evaluation and feedback. Demonstrate effective leadership, motivating and developing the team to deliver against our key business goals. Model the Company competencies, value and beliefs in order to demonstrate the Kurt Geiger culture to customers, management and employees. Ensure the Company disciplinary and grievance procedures are followed as laid out in the Employee handbook in consultation with line management and the HR department. Oversee the management of the absence and sickness procedures in line with Company policy. Visual Merchandising Manage the VM process to ensure in a host store meets we standards of VM presentation, ensuring that guidelines outlined. To undertake any other reasonable duties as requested in order to ensure that the responsibilities of the role are met for the needs of the business. Stock and Administration Maintain the integrity of the store stock file through the effective liaison with the operational management team. Ensure compliance is achieved within all areas of stock management and branch and staff administration. Oversee stock management process to ensure stock take result falls within Company target of +/- 0.3% Take full ownership/accountability of stockrooms in accordance to agreed operational standards. Ownership / Accountability To take complete ownership by delivering business goals and stepping into leadership role in the absence of the line manager across the business outside your direct remit to ensure the business is run operationally round. KPIs Meet sales , profit and control costs in line with Company target. Manage both good and poor performance, review and develop direct reporting staff. Meet targets for staff costs, stock loss and key controls. • Control labour turnover and employee retention to agreed target. Maintain a high level of branch presentation and adhere to Model Store. NPS/ CRM results to exceeds Company's expectations. Qualifications Currently working at Senior Manager within a high turnover business Experience of managing large teams Prior history of P&L accountability and driving bottom line contribution Proven ability to drive performance through people Excellent at building internal and external relationships Background with a fashion forward footwear, accessory or fashion brand - luxury experience preferred Representative of our luxury/fashion forward brand in every way. Benefits Competitive basic salary Generous bonus structure Uniform allowances Enviable discounts Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand alone stores and retail pop ups, our retail partners include some of the world's most famous department stores.
Mar 03, 2026
Full time
Kurt Geiger About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom For Unity Against Racism Responsibilities Sales Deliver budgeted sales, contribution, cost control and stock loss to Company agreed targets. Monitor brand performance and sales on a weekly basis and take action in order to improve results. Contribute towards the development of the KG "branded" portfolio in line with consumer demands and business opportunity. Deliver consistency of sales planning for any in store retail events. Use business KG reporting tools in order to drive sales and contribution including brand analysis, best sellers, branch contribution and team and individual productivity. Adopt a commercial, dynamic, positive and imaginative approach to achieving results. Deliver retail "projects" on time and to the required standard, identifying long term strategies and exploiting local and regional trading opportunities. Identify and exploit any commercial opportunity in conjunction with the host store. Schedule and plan staff to ensure maximum floor coverage to maximise all sales opportunities and effective back office management at all times in line with core hours, identifying at risk areas to Group General Manager. Service Drive excellence in service levels in order to deliver "Amazing Service". Review Test shops, create and implement service action plans with team that will ensure our minimum service level is achieved at all times within all departments. Understand the policies and procedures of the company and host store and ensure these are communicated effectively and adhered to by employees. Install a clientele culture increasing ? By being proactive in all platforms of clientelling and selling. Develop and install a clientele culture. Increasing the percentage and proactively selling to customer engagement by incorporating all platforms of clientelling. People Recruit new team members in that best meet our identified personal qualities following Kurt Geiger recruitment process. Lead and coach a team and manage both good and poor performance, identifying and developing top talent to support our Company Succession Plan Communicate KPI's and manage on an on going basis, through performance review and on going evaluation and feedback. Demonstrate effective leadership, motivating and developing the team to deliver against our key business goals. Model the Company competencies, value and beliefs in order to demonstrate the Kurt Geiger culture to customers, management and employees. Ensure the Company disciplinary and grievance procedures are followed as laid out in the Employee handbook in consultation with line management and the HR department. Oversee the management of the absence and sickness procedures in line with Company policy. Visual Merchandising Manage the VM process to ensure in a host store meets we standards of VM presentation, ensuring that guidelines outlined. To undertake any other reasonable duties as requested in order to ensure that the responsibilities of the role are met for the needs of the business. Stock and Administration Maintain the integrity of the store stock file through the effective liaison with the operational management team. Ensure compliance is achieved within all areas of stock management and branch and staff administration. Oversee stock management process to ensure stock take result falls within Company target of +/- 0.3% Take full ownership/accountability of stockrooms in accordance to agreed operational standards. Ownership / Accountability To take complete ownership by delivering business goals and stepping into leadership role in the absence of the line manager across the business outside your direct remit to ensure the business is run operationally round. KPIs Meet sales , profit and control costs in line with Company target. Manage both good and poor performance, review and develop direct reporting staff. Meet targets for staff costs, stock loss and key controls. • Control labour turnover and employee retention to agreed target. Maintain a high level of branch presentation and adhere to Model Store. NPS/ CRM results to exceeds Company's expectations. Qualifications Currently working at Senior Manager within a high turnover business Experience of managing large teams Prior history of P&L accountability and driving bottom line contribution Proven ability to drive performance through people Excellent at building internal and external relationships Background with a fashion forward footwear, accessory or fashion brand - luxury experience preferred Representative of our luxury/fashion forward brand in every way. Benefits Competitive basic salary Generous bonus structure Uniform allowances Enviable discounts Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand alone stores and retail pop ups, our retail partners include some of the world's most famous department stores.
Zoopla is one of the UK's most instantly recognisable property brands. In fact, we're known and loved by over 91% of the nation (and we're working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals. We're a growing, dynamic team that embraces innovation and isn't afraid to push the boundaries. We're only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions. We are currently looking for a Senior Product Manager who will take ownership of one of our core product lines. You will have the opportunity to drive product strategy, enhance user experiences, and work closely with our cross-functional teams to deliver valuable solutions to our customers. This role will focus on Search, CRM, Active and Known Users, AI, and strategies to re-engage our audience, ensuring we continue to create meaningful and personalised user experiences. What you'll be doing Define and communicate the product vision and strategy aligned with business objectives. Develop data-informed roadmaps aligned with company OKRs and business priorities. Conduct market, customer, and competitive research to identify opportunities. Translate strategic goals into clear product requirements and success metrics. Collaborate with engineering, design, data, and other stakeholders to deliver impactful features. Manage product lifecycle from concept through to go to market and post-launch optimisation. Define and track key product KPIs (e.g., adoption, retention, revenue, engagement). Use data and experimentation to validate hypotheses and inform decisions. Serve as the voice of the product and customer across the organization Mentor junior PMs or contribute to improving product processes. Build strong cross-functional relationships with GTM (go-to-market), sales, marketing, and support teams. Experience Strong background in product management, ideally at senior level. Proven record of shipping successful, high-impact products. Experience working in relevant domains (e.g., SaaS, fintech, e-commerce, AI, marketplaces). Skills Strong product sense and customer empathy. Excellent analytical and problem-solving abilities. Proficiency with product tools (e.g., Jira, Figma, Amplitude, SQL). Strong communication, stakeholder management, and storytelling skills. Ability to lead without direct authority. Strong commercial acumen and proven experience collaborating with commercial teams to drive revenue growth. Good design intuition and ability to collaborate effectively with designers. Experience working cross-functionally across multiple business areas. Strategic thinker that can deliver at pace Everyday Flex - greater flexibility over where and when you work 25 days annual leave + extra days for years of service Day off for volunteering & Digital detox day Festive Closure - business closed for period between Christmas and New Year Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London - or membership in regional offices 7.5% pension contribution by the company Discretionary annual bonus up to 10% of base salary We want to make Zoopla more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed. We're reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors.
Mar 03, 2026
Full time
Zoopla is one of the UK's most instantly recognisable property brands. In fact, we're known and loved by over 91% of the nation (and we're working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals. We're a growing, dynamic team that embraces innovation and isn't afraid to push the boundaries. We're only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions. We are currently looking for a Senior Product Manager who will take ownership of one of our core product lines. You will have the opportunity to drive product strategy, enhance user experiences, and work closely with our cross-functional teams to deliver valuable solutions to our customers. This role will focus on Search, CRM, Active and Known Users, AI, and strategies to re-engage our audience, ensuring we continue to create meaningful and personalised user experiences. What you'll be doing Define and communicate the product vision and strategy aligned with business objectives. Develop data-informed roadmaps aligned with company OKRs and business priorities. Conduct market, customer, and competitive research to identify opportunities. Translate strategic goals into clear product requirements and success metrics. Collaborate with engineering, design, data, and other stakeholders to deliver impactful features. Manage product lifecycle from concept through to go to market and post-launch optimisation. Define and track key product KPIs (e.g., adoption, retention, revenue, engagement). Use data and experimentation to validate hypotheses and inform decisions. Serve as the voice of the product and customer across the organization Mentor junior PMs or contribute to improving product processes. Build strong cross-functional relationships with GTM (go-to-market), sales, marketing, and support teams. Experience Strong background in product management, ideally at senior level. Proven record of shipping successful, high-impact products. Experience working in relevant domains (e.g., SaaS, fintech, e-commerce, AI, marketplaces). Skills Strong product sense and customer empathy. Excellent analytical and problem-solving abilities. Proficiency with product tools (e.g., Jira, Figma, Amplitude, SQL). Strong communication, stakeholder management, and storytelling skills. Ability to lead without direct authority. Strong commercial acumen and proven experience collaborating with commercial teams to drive revenue growth. Good design intuition and ability to collaborate effectively with designers. Experience working cross-functionally across multiple business areas. Strategic thinker that can deliver at pace Everyday Flex - greater flexibility over where and when you work 25 days annual leave + extra days for years of service Day off for volunteering & Digital detox day Festive Closure - business closed for period between Christmas and New Year Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London - or membership in regional offices 7.5% pension contribution by the company Discretionary annual bonus up to 10% of base salary We want to make Zoopla more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed. We're reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors.
About Toynbee Hall Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive. Job purpose To act as the organisation s lead professional for complaint handling and quality improvement across all Advice Services. To ensure the effective resolution of client complaints by maintaining expert knowledge of regulated advice and delivering excellent customer service. Provide regulatory insights in team discussions on MHCBS and Regulation 17 creditor challenges. Analyse complaint trends and produce reports to establish consistent processes that enhance service quality, accountability, learning, and continuous improvement. To support the Head of Quality and Compliance in ensuring Toynbee Hall s advice services remain fully compliant with FCA, MaPS, and internal quality standards. Key Responsibilities Complaints and Challenge Management Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges. Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures. Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17 Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships. Maintain an accurate and auditable record of all complaints, decisions, and resolutions. Quality and Compliance Oversight Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies. Conduct audits and case reviews to identify trends, risks, and opportunities for improvement. Support the design and implementation of quality-improvement plans, policies, and tools. Provide regular reporting to senior leadership, highlighting trends and risks across services. Continuous Improvement and Learning Translate insights from complaints and audits into practical service improvements. Collaborate with Advice Managers and Coordinators to integrate learning into casework and training. Support staff training and development on complaint handling, communication, and quality assurance. Promote a culture of transparency, fairness, and continuous learning within advice delivery teams to ensure ongoing service improvement and the highest possible standard of support for Toynbee Hall clients. Regulatory and Partnership Liaison Proactively maintain and develop knowledge of regulations, legislation, and best practice across all advice areas by engaging in relevant training, continuous learning, and professional development. Ensure complaint handling and quality monitoring comply with FCA MaPS and advice quality standards. Support preparation for audits, funder reviews, and regulatory inspections. Keep colleagues informed of relevant regulatory changes and implications for practice. General Responsibilities Adhere to Toynbee Hall s policies and procedures, including safeguarding and data protection. Promote equality, inclusion, and accessibility across all aspects of the service. Demonstrate financial efficiency and value for money. Undertake other duties as directed by the Head of Quality and Compliance or senior management. Person Specification Essential Criteria Experience and Knowledge Hold a valid Money and. Pension Service accredited qualification in debt advice A minimum of two years full time (2,220 hours) or equivalent part-time experience of delivering debt advice Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation Significant experience managing complaints and quality processes within a regulated advice Proven experience in complaint resolution, creditor negotiation, and stakeholder management. Ability to analyse complex cases and identify systemic issues or risks. Experience developing and implementing service improvement plans. Skills and Competencies Excellent communication and influencing skills at all levels. Strong analytical, reporting, and decision-making ability. Ability to manage competing priorities and meet tight deadlines. Confidence handling sensitive and confidential information with integrity. High level of IT literacy, including CRM or case management systems. A proven commitment to continuous professional development of self and wider teams. Personal Attributes Ability to work independently and proactively without supervision. High level of professionalism and integrity. Committed to fairness, impartiality, transparency, and accountability. Calm, and solutions-focused under pressure, adopting a find a solution, no blame attitude. Collaborative and empathetic approach when dealing with clients and colleagues. Strong alignment with Toynbee Hall s values and mission Desirable Criteria Previous management or supervisory experience in a debt advice or compliance setting. Experience designing or delivering training on quality, complaints, or compliance. Knowledge of data-protection legislation and its implications for complaint management. Ability to build and maintain positive relationships with all staff members. Excellent written and verbal communication skills. Competence in handling sensitive information with discretion and maintaining confidentiality. Keeping up to date with technology and take individual responsibility for learning new technologies. Please download the full Job Description for more details. Our Benefits Package Annual Leave 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays). After 2 years: +3 extra days of leave. After 3 years: +1 additional day. After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown. Pension Standard Life Pension Scheme Employer contribution: 4%, Employee contribution: 5% Additional Perks & Support Enhanced Sick Pay for peace of mind during illness Enhanced Maternity & Paternity Leave to support growing families Employee Eyecare Vouchers to support your vision health Employee Assistance Programme for free, confidential advice and support Mental Health First Aid to ensure workplace well-being Tenancy Deposit Scheme to help secure your home Interest-Free Season Ticket Loan for cost-effective commuting Cycle to Work Scheme to promote a healthier, greener way to travel Charity Mentoring Network to support professional development and networking Westfield Health Cash Plan Perk Box
Mar 02, 2026
Full time
About Toynbee Hall Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive. Job purpose To act as the organisation s lead professional for complaint handling and quality improvement across all Advice Services. To ensure the effective resolution of client complaints by maintaining expert knowledge of regulated advice and delivering excellent customer service. Provide regulatory insights in team discussions on MHCBS and Regulation 17 creditor challenges. Analyse complaint trends and produce reports to establish consistent processes that enhance service quality, accountability, learning, and continuous improvement. To support the Head of Quality and Compliance in ensuring Toynbee Hall s advice services remain fully compliant with FCA, MaPS, and internal quality standards. Key Responsibilities Complaints and Challenge Management Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges. Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures. Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17 Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships. Maintain an accurate and auditable record of all complaints, decisions, and resolutions. Quality and Compliance Oversight Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies. Conduct audits and case reviews to identify trends, risks, and opportunities for improvement. Support the design and implementation of quality-improvement plans, policies, and tools. Provide regular reporting to senior leadership, highlighting trends and risks across services. Continuous Improvement and Learning Translate insights from complaints and audits into practical service improvements. Collaborate with Advice Managers and Coordinators to integrate learning into casework and training. Support staff training and development on complaint handling, communication, and quality assurance. Promote a culture of transparency, fairness, and continuous learning within advice delivery teams to ensure ongoing service improvement and the highest possible standard of support for Toynbee Hall clients. Regulatory and Partnership Liaison Proactively maintain and develop knowledge of regulations, legislation, and best practice across all advice areas by engaging in relevant training, continuous learning, and professional development. Ensure complaint handling and quality monitoring comply with FCA MaPS and advice quality standards. Support preparation for audits, funder reviews, and regulatory inspections. Keep colleagues informed of relevant regulatory changes and implications for practice. General Responsibilities Adhere to Toynbee Hall s policies and procedures, including safeguarding and data protection. Promote equality, inclusion, and accessibility across all aspects of the service. Demonstrate financial efficiency and value for money. Undertake other duties as directed by the Head of Quality and Compliance or senior management. Person Specification Essential Criteria Experience and Knowledge Hold a valid Money and. Pension Service accredited qualification in debt advice A minimum of two years full time (2,220 hours) or equivalent part-time experience of delivering debt advice Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation Significant experience managing complaints and quality processes within a regulated advice Proven experience in complaint resolution, creditor negotiation, and stakeholder management. Ability to analyse complex cases and identify systemic issues or risks. Experience developing and implementing service improvement plans. Skills and Competencies Excellent communication and influencing skills at all levels. Strong analytical, reporting, and decision-making ability. Ability to manage competing priorities and meet tight deadlines. Confidence handling sensitive and confidential information with integrity. High level of IT literacy, including CRM or case management systems. A proven commitment to continuous professional development of self and wider teams. Personal Attributes Ability to work independently and proactively without supervision. High level of professionalism and integrity. Committed to fairness, impartiality, transparency, and accountability. Calm, and solutions-focused under pressure, adopting a find a solution, no blame attitude. Collaborative and empathetic approach when dealing with clients and colleagues. Strong alignment with Toynbee Hall s values and mission Desirable Criteria Previous management or supervisory experience in a debt advice or compliance setting. Experience designing or delivering training on quality, complaints, or compliance. Knowledge of data-protection legislation and its implications for complaint management. Ability to build and maintain positive relationships with all staff members. Excellent written and verbal communication skills. Competence in handling sensitive information with discretion and maintaining confidentiality. Keeping up to date with technology and take individual responsibility for learning new technologies. Please download the full Job Description for more details. Our Benefits Package Annual Leave 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays). After 2 years: +3 extra days of leave. After 3 years: +1 additional day. After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown. Pension Standard Life Pension Scheme Employer contribution: 4%, Employee contribution: 5% Additional Perks & Support Enhanced Sick Pay for peace of mind during illness Enhanced Maternity & Paternity Leave to support growing families Employee Eyecare Vouchers to support your vision health Employee Assistance Programme for free, confidential advice and support Mental Health First Aid to ensure workplace well-being Tenancy Deposit Scheme to help secure your home Interest-Free Season Ticket Loan for cost-effective commuting Cycle to Work Scheme to promote a healthier, greener way to travel Charity Mentoring Network to support professional development and networking Westfield Health Cash Plan Perk Box