Get Staffed Online Recruitment Limited
Chesterfield, Derbyshire
Are you a successful and experienced Business Administrator who loves to manage all aspects of a business office, and who thrives being the central cog in a business? Are you frustrated because you re not getting support, or being rewarded appropriately by your present employer? Are you highly organised, have strong attention to detail, able to work in a fast-paced environment, and remain calm under pressure? If this is you, and you want to join a supportive environment that recognises and appreciates your diligent efforts, then read on. Our client is a fast-growing, independent pump distributor supplying customers across the UK. With a strong e-commerce presence and a growing portfolio of engineered solutions, they are entering an exciting phase of structured growth. They are now seeking a competent, experienced, and highly organised Office Administrator to strengthen their internal operations and support continued expansion. This is NOT an entry-level role. The successful applicant will play a key role in supporting sales, accounts, customer service, and daily operational workflow. They will be responsible for maintaining high standards of accuracy, communication, and organisation across multiple systems. Speed, attention to detail, and ownership are essential. Hours and Salary: Full-Time Monday Thursday, 8am 5pm; Friday, 8am 4pm No work from home Salary: £27,500 £30,000 What Our Client Offers: A stable, growing company with clear direction. Structured processes and leadership. A supportive but performance-driven culture. Opportunity to grow as the business expands. Competitive salary based on experience. Healthcare insurance after 2 years of continuous work. Dental Insurance after 2 years of continuous work. Key Responsibilities: Managing and responding to incoming emails efficiently and professionally. Processing sales orders and purchase orders accurately. Creating and updating opportunities within CRM. Maintaining accurate customer records. Assisting with quotations and customer follow-ups. Supporting accounts processes (invoicing, credits, supplier bills, reconciliation support). Handling inbound calls professionally and confidently. Liaising with suppliers and customers to resolve queries. Supporting internal reporting and administrative processes. Ensuring tasks are completed promptly and do not require chasing. Systems and Software Experience (Essential) Applicants must have previous experience using: Accounting software (Xero, Sage, QuickBooks or similar). CRM systems. Microsoft Office (Outlook, Excel, Word). High-volume email management. Fast and accurate typing skills are essential. Whilst not essential, experience in basic finance or accounts administration would be advantageous, including: Purchase ledger processing. Supplier payment runs. Credit control / customer payment allocation. Reconciling supplier statements. Assisting with VAT preparation or month-end tasks. Candidates who understand the importance of cash flow, accuracy in financial records, and structured accounts processes will thrive in this environment. The Ideal Candidate Will Be: Experienced in an office administration role (minimum 3+ years preferred). Highly organised with strong attention to detail. Comfortable working in a fast-paced environment. Confident on the telephone. Proactive rather than reactive. Reliable and punctual. Able to prioritise workload without supervision. Calm under pressure. Professional in written and verbal communication. Performance Expectations Our client operates with measurable standards. You will be expected to: Maintain inboxes at manageable levels daily. Ensure CRM records are complete and accurate. Minimise missed calls. Process orders without avoidable errors. Support the wider team in maintaining operational flow. Performance reviews will be structured and objective. Cultural Fit Our client values: Commitment Reliability Integrity Ownership Continuous improvement If you take pride in doing things properly, communicate clearly, and enjoy working in a business that is scaling with ambition, our client would like to hear from you. Availability They are looking to fill this role promptly. Candidates who are available to start within two weeks (or sooner) will be viewed favourably. Please state your current notice period within your application. If you want to join a well-established business and be a catalyst for their future growth, then this is the job for you! Their selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with themselves. They look forward to hearing from you. Don t miss this opportunity. Start your application NOW!
Mar 03, 2026
Full time
Are you a successful and experienced Business Administrator who loves to manage all aspects of a business office, and who thrives being the central cog in a business? Are you frustrated because you re not getting support, or being rewarded appropriately by your present employer? Are you highly organised, have strong attention to detail, able to work in a fast-paced environment, and remain calm under pressure? If this is you, and you want to join a supportive environment that recognises and appreciates your diligent efforts, then read on. Our client is a fast-growing, independent pump distributor supplying customers across the UK. With a strong e-commerce presence and a growing portfolio of engineered solutions, they are entering an exciting phase of structured growth. They are now seeking a competent, experienced, and highly organised Office Administrator to strengthen their internal operations and support continued expansion. This is NOT an entry-level role. The successful applicant will play a key role in supporting sales, accounts, customer service, and daily operational workflow. They will be responsible for maintaining high standards of accuracy, communication, and organisation across multiple systems. Speed, attention to detail, and ownership are essential. Hours and Salary: Full-Time Monday Thursday, 8am 5pm; Friday, 8am 4pm No work from home Salary: £27,500 £30,000 What Our Client Offers: A stable, growing company with clear direction. Structured processes and leadership. A supportive but performance-driven culture. Opportunity to grow as the business expands. Competitive salary based on experience. Healthcare insurance after 2 years of continuous work. Dental Insurance after 2 years of continuous work. Key Responsibilities: Managing and responding to incoming emails efficiently and professionally. Processing sales orders and purchase orders accurately. Creating and updating opportunities within CRM. Maintaining accurate customer records. Assisting with quotations and customer follow-ups. Supporting accounts processes (invoicing, credits, supplier bills, reconciliation support). Handling inbound calls professionally and confidently. Liaising with suppliers and customers to resolve queries. Supporting internal reporting and administrative processes. Ensuring tasks are completed promptly and do not require chasing. Systems and Software Experience (Essential) Applicants must have previous experience using: Accounting software (Xero, Sage, QuickBooks or similar). CRM systems. Microsoft Office (Outlook, Excel, Word). High-volume email management. Fast and accurate typing skills are essential. Whilst not essential, experience in basic finance or accounts administration would be advantageous, including: Purchase ledger processing. Supplier payment runs. Credit control / customer payment allocation. Reconciling supplier statements. Assisting with VAT preparation or month-end tasks. Candidates who understand the importance of cash flow, accuracy in financial records, and structured accounts processes will thrive in this environment. The Ideal Candidate Will Be: Experienced in an office administration role (minimum 3+ years preferred). Highly organised with strong attention to detail. Comfortable working in a fast-paced environment. Confident on the telephone. Proactive rather than reactive. Reliable and punctual. Able to prioritise workload without supervision. Calm under pressure. Professional in written and verbal communication. Performance Expectations Our client operates with measurable standards. You will be expected to: Maintain inboxes at manageable levels daily. Ensure CRM records are complete and accurate. Minimise missed calls. Process orders without avoidable errors. Support the wider team in maintaining operational flow. Performance reviews will be structured and objective. Cultural Fit Our client values: Commitment Reliability Integrity Ownership Continuous improvement If you take pride in doing things properly, communicate clearly, and enjoy working in a business that is scaling with ambition, our client would like to hear from you. Availability They are looking to fill this role promptly. Candidates who are available to start within two weeks (or sooner) will be viewed favourably. Please state your current notice period within your application. If you want to join a well-established business and be a catalyst for their future growth, then this is the job for you! Their selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with themselves. They look forward to hearing from you. Don t miss this opportunity. Start your application NOW!
We are recruiting for a Product Sales Director, Engineered Systems, EMEA. Reporting to the Regional Sales Director, you will be part of the EMEA management team, responsible for the commercial strategy and performance of our Engineered Systems Business. What We Can Offer: Competitive salary Company car Bonus incentive 25 days paid holiday plus bank holidays and sick pay Extensive product and cross training opportunities with outstanding resources available Encouraging and collaborative ethos Career development through various career ladders Access to business resource groups and training What You Will Do: Lead the profitable growth of the Engineered Systems product range within Europe, the Middle East, and Africa, as part of Fire Suppression Products Develop and implement an EMEA commercial strategy for Engineered Systems, working closely with Territory Directors and Global Product Management Align the EMEA strategy within each region and ensure effective execution, accountability, and delivery of strategic plans Collaborate with key stakeholders, including Territory Sales Directors, Global Product Management, Manufacturing and Operations, Sales teams, Business Development, Finance, Marketing, R&D, Technical Support, Pricing, and Customer Service Set volume and profit objectives across EMEA, supporting regional sales teams in execution by focusing on existing customers, new acquisitions, and growth opportunities Drive a performance based culture, coaching and developing teams while embracing business transformation How You Will Do It: Develop and manage an annual sales growth plan and go to market strategy, ensuring resources align with business objectives Support account management to grow product sales in priority markets and increase customer engagement Identify areas of opportunity, white space, and strategic initiatives to position the business for future growth Represent commercial sales interests during new product development, working with Product Management to define and execute go to market strategies Utilize Salesforce CRM to measure and track sales activities, pipeline conversion, account planning, and coaching plans Lead priority market evolution using a Maturity Model process to enhance capabilities in strategic markets Coordinate pricing strategies with Channel and Territory Sales Directors Drive product launches and support the sales team with necessary programs and tools to enhance effectiveness What We Look For: Minimum of five years of experience in a senior sales role, with a track record of successful growth and development Bachelor's degree in Engineering, Business, or Marketing Strong consultative selling experience Proven expertise in account management, relationship development across multiple influencers, and organizational levels Excellent business acumen and ability to provide strategic counsel Proficient in Microsoft Office and CRM tools Effective presentation skills, comfortable with both one on one and group sessions Willingness to travel up to 50% Ability to work in a virtual environment If you are ready to drive success, lead teams, and shape the future in Engineered Systems then apply today!
Mar 03, 2026
Full time
We are recruiting for a Product Sales Director, Engineered Systems, EMEA. Reporting to the Regional Sales Director, you will be part of the EMEA management team, responsible for the commercial strategy and performance of our Engineered Systems Business. What We Can Offer: Competitive salary Company car Bonus incentive 25 days paid holiday plus bank holidays and sick pay Extensive product and cross training opportunities with outstanding resources available Encouraging and collaborative ethos Career development through various career ladders Access to business resource groups and training What You Will Do: Lead the profitable growth of the Engineered Systems product range within Europe, the Middle East, and Africa, as part of Fire Suppression Products Develop and implement an EMEA commercial strategy for Engineered Systems, working closely with Territory Directors and Global Product Management Align the EMEA strategy within each region and ensure effective execution, accountability, and delivery of strategic plans Collaborate with key stakeholders, including Territory Sales Directors, Global Product Management, Manufacturing and Operations, Sales teams, Business Development, Finance, Marketing, R&D, Technical Support, Pricing, and Customer Service Set volume and profit objectives across EMEA, supporting regional sales teams in execution by focusing on existing customers, new acquisitions, and growth opportunities Drive a performance based culture, coaching and developing teams while embracing business transformation How You Will Do It: Develop and manage an annual sales growth plan and go to market strategy, ensuring resources align with business objectives Support account management to grow product sales in priority markets and increase customer engagement Identify areas of opportunity, white space, and strategic initiatives to position the business for future growth Represent commercial sales interests during new product development, working with Product Management to define and execute go to market strategies Utilize Salesforce CRM to measure and track sales activities, pipeline conversion, account planning, and coaching plans Lead priority market evolution using a Maturity Model process to enhance capabilities in strategic markets Coordinate pricing strategies with Channel and Territory Sales Directors Drive product launches and support the sales team with necessary programs and tools to enhance effectiveness What We Look For: Minimum of five years of experience in a senior sales role, with a track record of successful growth and development Bachelor's degree in Engineering, Business, or Marketing Strong consultative selling experience Proven expertise in account management, relationship development across multiple influencers, and organizational levels Excellent business acumen and ability to provide strategic counsel Proficient in Microsoft Office and CRM tools Effective presentation skills, comfortable with both one on one and group sessions Willingness to travel up to 50% Ability to work in a virtual environment If you are ready to drive success, lead teams, and shape the future in Engineered Systems then apply today!
Role overview We are seeking an accomplished Head of Sales to join Citygate West London, one of the largest VW Group dealerships in Europe, and part of one of the UK's largest independently owned, family-run car retail groups. This high-profile leadership role offers the opportunity to shape and grow the sales business across multiple brands, including VW, Skoda, SEAT, and CUPRA. You will lead a dynamic and ambitious team, driving strategy, commercial performance, and operational excellence across the department. This role provides the chance to make a significant impact, enhancing profitability, customer experience, and market presence, while leading and developing a high-performing sales team. Key responsibilities As the Head of Sales your key responsibilities will be: To manage the sales process in order to maximise gross profit earning potential To manage the sales environment and ensure compliance with the Sales Process To meet prospective and existing customer To manage the sales team to ensure all F&I and insurance related products are offered to every customer To ensure compliance with the FCA Regulations To ensure a daily sales meeting is carried out each morning To ensure the customer has an exceptional experience by continuously reviewing and improving customer care standards To be fully compliant with Mystery Shop Standards as set by our Brand partners To manage the process of vehicle ordering of new cars and the stock control of new and used vehicles. To conduct a monthly review with each Sales Executive To carry out appraisals of used vehicles as necessary To handle dissatisfies customers professionally and resolve any complaints in a timely manner. To ensure the Dealerweb system is completed, updated and utilised to maximum effect. What's in it for you? With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us - but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including: Access to our in-house training academy for everyone Electric Vehicle (EV) Training levels 1- 4 for specific roles Internal career progression opportunities across our various brands and locations High street discounts Wellbeing portal Employee assistance programme Purchase, service and parts discounts Employee referral scheme Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme About You Strong background in sales management Excellent communication and leadership skills Proven track record of achieving sales targets Ability to work well under pressure and have a strong attention to detail Why Citygate Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.
Mar 03, 2026
Full time
Role overview We are seeking an accomplished Head of Sales to join Citygate West London, one of the largest VW Group dealerships in Europe, and part of one of the UK's largest independently owned, family-run car retail groups. This high-profile leadership role offers the opportunity to shape and grow the sales business across multiple brands, including VW, Skoda, SEAT, and CUPRA. You will lead a dynamic and ambitious team, driving strategy, commercial performance, and operational excellence across the department. This role provides the chance to make a significant impact, enhancing profitability, customer experience, and market presence, while leading and developing a high-performing sales team. Key responsibilities As the Head of Sales your key responsibilities will be: To manage the sales process in order to maximise gross profit earning potential To manage the sales environment and ensure compliance with the Sales Process To meet prospective and existing customer To manage the sales team to ensure all F&I and insurance related products are offered to every customer To ensure compliance with the FCA Regulations To ensure a daily sales meeting is carried out each morning To ensure the customer has an exceptional experience by continuously reviewing and improving customer care standards To be fully compliant with Mystery Shop Standards as set by our Brand partners To manage the process of vehicle ordering of new cars and the stock control of new and used vehicles. To conduct a monthly review with each Sales Executive To carry out appraisals of used vehicles as necessary To handle dissatisfies customers professionally and resolve any complaints in a timely manner. To ensure the Dealerweb system is completed, updated and utilised to maximum effect. What's in it for you? With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us - but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including: Access to our in-house training academy for everyone Electric Vehicle (EV) Training levels 1- 4 for specific roles Internal career progression opportunities across our various brands and locations High street discounts Wellbeing portal Employee assistance programme Purchase, service and parts discounts Employee referral scheme Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme About You Strong background in sales management Excellent communication and leadership skills Proven track record of achieving sales targets Ability to work well under pressure and have a strong attention to detail Why Citygate Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.
Resident Service Associate Build to Rent (North London) An exciting opportunity to join a brand-new Build to Rent development launching in North London in Spring 2026. This is a fast-paced, front-of-house role combining leasing, sales, and hospitality-led customer service . You will be the first point of contact for prospects and residents, playing a key role in driving leasing performance while delivering a five-star resident experience. Key Responsibilities Actively drive leasing performance by managing enquiries, nurturing leads, conducting apartment viewings, and converting prospects into signed leases Respond promptly to all leads via the property management system and manage the full customer journey from enquiry to move-in Meet and exceed leasing targets with a confident, sales-driven approach Be the welcoming face of the building, managing the concierge desk and handling walk-in enquiries Ensure show apartments and communal areas are immaculately presented at all times Coordinate move-ins and move-outs, including preparing welcome packs and completing check-in/check-out processes Support unit turns in line with agreed service level agreements Organise and deliver resident engagement and community events to support retention Maintain regular communication with residents and proactively gather feedback Oversee deliveries and ensure the concierge and front-of-house areas are well managed Work closely with the onsite team and General Manager to meet KPIs across leasing, operations, and health & safety Monitor local market and competitor activity and feedback insights to the wider leasing and marketing teams Ensure all security, health & safety, and emergency procedures are followed at all times About You Sales-driven with experience in leasing, property, hospitality, or customer-facing sales roles Confident conducting viewings and engaging with prospective customers Passionate about delivering a premium, service-led resident experience Highly organised, proactive, and comfortable working in a fast-paced environment A strong communicator who builds rapport easily and works well as part of a team
Mar 03, 2026
Full time
Resident Service Associate Build to Rent (North London) An exciting opportunity to join a brand-new Build to Rent development launching in North London in Spring 2026. This is a fast-paced, front-of-house role combining leasing, sales, and hospitality-led customer service . You will be the first point of contact for prospects and residents, playing a key role in driving leasing performance while delivering a five-star resident experience. Key Responsibilities Actively drive leasing performance by managing enquiries, nurturing leads, conducting apartment viewings, and converting prospects into signed leases Respond promptly to all leads via the property management system and manage the full customer journey from enquiry to move-in Meet and exceed leasing targets with a confident, sales-driven approach Be the welcoming face of the building, managing the concierge desk and handling walk-in enquiries Ensure show apartments and communal areas are immaculately presented at all times Coordinate move-ins and move-outs, including preparing welcome packs and completing check-in/check-out processes Support unit turns in line with agreed service level agreements Organise and deliver resident engagement and community events to support retention Maintain regular communication with residents and proactively gather feedback Oversee deliveries and ensure the concierge and front-of-house areas are well managed Work closely with the onsite team and General Manager to meet KPIs across leasing, operations, and health & safety Monitor local market and competitor activity and feedback insights to the wider leasing and marketing teams Ensure all security, health & safety, and emergency procedures are followed at all times About You Sales-driven with experience in leasing, property, hospitality, or customer-facing sales roles Confident conducting viewings and engaging with prospective customers Passionate about delivering a premium, service-led resident experience Highly organised, proactive, and comfortable working in a fast-paced environment A strong communicator who builds rapport easily and works well as part of a team
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Bar Supervisor - The Conduit London £15.50 per hour + TRONC & additional company benefits 40+ hours per week The Conduit is a purpose-driven private members' club bringing together a global community of entrepreneurs, creatives, leaders and change-makers who are passionate about creating positive social, environmental and economic impact. We believe the world's biggest challenges are opportunities for bold ideas and entrepreneurial solutions. Our mission is to convene an inspiring, collaborative membership and provide a beautiful physical home where meaningful connections are made, ideas are shared, and innovation can flourish. Set across thoughtfully designed spaces, The Conduit pairs its vibrant community with industry-leading sustainable and ethical hospitality - offering exceptional food, drink and service in an environment that champions creativity, inclusivity and responsible business. Our members span every sector and come from all over the world, reflecting the diversity of the society we live in. Together, they form a dynamic network committed to building a better future. Purpose As Bar Supervisor, you will play a pivotal hands-on leadership role in delivering exceptional bar experiences across our vibrant food & beverage spaces. You'll take ownership of day-to-day bar operations, leading by example on the floor while driving sales performance, service standards and team engagement. Responsible for organising service, developing talent, and maintaining impeccable quality, you'll ensure every guest interaction reflects The Conduit's commitment to warm hospitality, premium drinks, and thoughtful detail. Working closely with the Director of Bars & Beverage and wider operational teams, you'll help bring menus, moments and member experiences to life - balancing commercial awareness with genuine care for people and product. This is an opportunity for a confident, service-driven leader to shape culture, inspire teams, and make a visible impact in a dynamic, purpose-led environment. Responsibilities The Bar Supervisor will: Lead day-to-day bar operations, ensuring smooth service, exceptional standards, and a visible, hands-on floor presence. Bring beverage menus to life by supporting new concepts and ideas from the Director of Bars & Beverage, encouraging creativity from the bar team. Deliver outstanding member and guest experiences by building relationships, recognising regulars, and anticipating preferences. Inspire, train and develop the team through ongoing coaching, SOPs, and performance standards - driving confidence, upselling and service excellence. Act as a Conduit ambassador, building strong internal relationships and representing the brand with professionalism and warmth. Manage stock, EPOS accuracy and inventory controls, working closely with F&B and Purchasing to optimise par levels and beverage costs. Support labour planning and financial controls, ensuring staffing levels align with business needs and all cash procedures are followed. Champion Health & Safety, hygiene and compliance, maintaining immaculate FOH/BOH spaces and adhering to licensing and safety regulations. Requirements Bar Supervisor Skillset: 3+ years' experience in high-end, high-volume bars, restaurants or clubs, with confident floor leadership. Passionate about beverages, mixology and delivering standout guest experiences. A natural leader with strong people skills, able to build trust and motivate teams at every level. Excellent communicator (written and verbal), calm under pressure and solutions-focused. Operationally strong, with working knowledge of EPOS systems, stock control and service standards. Solid understanding of Health & Safety and compliance in a hospitality environment. A true team player who takes ownership, welcomes feedback, and leads with accountability. Values-led and aligned with The Conduit's mission - inclusive, professional, well-presented, and committed to creating positive impact every day. Why Join Us? We are on a journey to become the leader in sustainable hospitality. We are looking for the best talent, to deliver the highest standard in ethical sourcing and exceptional service. As Bar Supervisor you'll be joining a team who embrace diversity and go the extra mile to help each other as we create experiences that will delight and inspire at an amazing new venue in Covent Garden.
Mar 03, 2026
Full time
Bar Supervisor - The Conduit London £15.50 per hour + TRONC & additional company benefits 40+ hours per week The Conduit is a purpose-driven private members' club bringing together a global community of entrepreneurs, creatives, leaders and change-makers who are passionate about creating positive social, environmental and economic impact. We believe the world's biggest challenges are opportunities for bold ideas and entrepreneurial solutions. Our mission is to convene an inspiring, collaborative membership and provide a beautiful physical home where meaningful connections are made, ideas are shared, and innovation can flourish. Set across thoughtfully designed spaces, The Conduit pairs its vibrant community with industry-leading sustainable and ethical hospitality - offering exceptional food, drink and service in an environment that champions creativity, inclusivity and responsible business. Our members span every sector and come from all over the world, reflecting the diversity of the society we live in. Together, they form a dynamic network committed to building a better future. Purpose As Bar Supervisor, you will play a pivotal hands-on leadership role in delivering exceptional bar experiences across our vibrant food & beverage spaces. You'll take ownership of day-to-day bar operations, leading by example on the floor while driving sales performance, service standards and team engagement. Responsible for organising service, developing talent, and maintaining impeccable quality, you'll ensure every guest interaction reflects The Conduit's commitment to warm hospitality, premium drinks, and thoughtful detail. Working closely with the Director of Bars & Beverage and wider operational teams, you'll help bring menus, moments and member experiences to life - balancing commercial awareness with genuine care for people and product. This is an opportunity for a confident, service-driven leader to shape culture, inspire teams, and make a visible impact in a dynamic, purpose-led environment. Responsibilities The Bar Supervisor will: Lead day-to-day bar operations, ensuring smooth service, exceptional standards, and a visible, hands-on floor presence. Bring beverage menus to life by supporting new concepts and ideas from the Director of Bars & Beverage, encouraging creativity from the bar team. Deliver outstanding member and guest experiences by building relationships, recognising regulars, and anticipating preferences. Inspire, train and develop the team through ongoing coaching, SOPs, and performance standards - driving confidence, upselling and service excellence. Act as a Conduit ambassador, building strong internal relationships and representing the brand with professionalism and warmth. Manage stock, EPOS accuracy and inventory controls, working closely with F&B and Purchasing to optimise par levels and beverage costs. Support labour planning and financial controls, ensuring staffing levels align with business needs and all cash procedures are followed. Champion Health & Safety, hygiene and compliance, maintaining immaculate FOH/BOH spaces and adhering to licensing and safety regulations. Requirements Bar Supervisor Skillset: 3+ years' experience in high-end, high-volume bars, restaurants or clubs, with confident floor leadership. Passionate about beverages, mixology and delivering standout guest experiences. A natural leader with strong people skills, able to build trust and motivate teams at every level. Excellent communicator (written and verbal), calm under pressure and solutions-focused. Operationally strong, with working knowledge of EPOS systems, stock control and service standards. Solid understanding of Health & Safety and compliance in a hospitality environment. A true team player who takes ownership, welcomes feedback, and leads with accountability. Values-led and aligned with The Conduit's mission - inclusive, professional, well-presented, and committed to creating positive impact every day. Why Join Us? We are on a journey to become the leader in sustainable hospitality. We are looking for the best talent, to deliver the highest standard in ethical sourcing and exceptional service. As Bar Supervisor you'll be joining a team who embrace diversity and go the extra mile to help each other as we create experiences that will delight and inspire at an amazing new venue in Covent Garden.
Head of Operations & Business Improvement Colchester - Hybrid working Permanent Competitive salary We are recruiting a Head of Operations & Business Improvement to provide strategic leadership across planning, governance, compliance, and operational performance within a growing service-led organisation. This is a senior leadership role, reporting directly to the Divisional Managing Director, and working closely with Heads of Delivery and Sales to ensure the business has the capability, controls, and performance frameworks needed to deliver operational commitments, meet budgets, and support long-term growth. The Role You will take ownership of operational governance, performance management, and resource strategy, ensuring the organisation operates efficiently, compliantly, and at scale. Your focus will be on strategic oversight, KPI performance, and continuous improvement to improve the overall business running. Key Responsibilities Define and lead the planning framework, service model, and performance standards Set, monitor, and drive KPIs across operational and service delivery functions Identify operational risks and develop mitigation strategies with senior leadership Drive governance, controls, and continuous improvement Act as a strategic partner to Deliver Sales, supporting decision-making and cross-functional alignment About You Essential: Senior leadership experience within operations, service delivery, or operational improvements Been hands on in a role driving Change management Proven experience managing capacity, resources, and operational risk Confident influencing senior stakeholders and leading cross-functional teams Commercially aware with a clear understanding of financial and operational impact Desirable: Experience within engineering, technical services, or facility management environments Knowledge of compliance, Health & Safety, and operational best practice Exposure to continuous improvement or operational transformation initiatives If you feel this is a role for you then apply with your most recent CV.
Mar 03, 2026
Full time
Head of Operations & Business Improvement Colchester - Hybrid working Permanent Competitive salary We are recruiting a Head of Operations & Business Improvement to provide strategic leadership across planning, governance, compliance, and operational performance within a growing service-led organisation. This is a senior leadership role, reporting directly to the Divisional Managing Director, and working closely with Heads of Delivery and Sales to ensure the business has the capability, controls, and performance frameworks needed to deliver operational commitments, meet budgets, and support long-term growth. The Role You will take ownership of operational governance, performance management, and resource strategy, ensuring the organisation operates efficiently, compliantly, and at scale. Your focus will be on strategic oversight, KPI performance, and continuous improvement to improve the overall business running. Key Responsibilities Define and lead the planning framework, service model, and performance standards Set, monitor, and drive KPIs across operational and service delivery functions Identify operational risks and develop mitigation strategies with senior leadership Drive governance, controls, and continuous improvement Act as a strategic partner to Deliver Sales, supporting decision-making and cross-functional alignment About You Essential: Senior leadership experience within operations, service delivery, or operational improvements Been hands on in a role driving Change management Proven experience managing capacity, resources, and operational risk Confident influencing senior stakeholders and leading cross-functional teams Commercially aware with a clear understanding of financial and operational impact Desirable: Experience within engineering, technical services, or facility management environments Knowledge of compliance, Health & Safety, and operational best practice Exposure to continuous improvement or operational transformation initiatives If you feel this is a role for you then apply with your most recent CV.
Are you a passionate retail leader ready to become a store manager and take the next big step in your career? We're looking for an ambitious store manager designate to join our Kent region. You'll begin your journey in our Bluewater store, working with an experienced store manager before progressing to a 12month secondment in our Dover Tesco store from summer 2026. This is a highimpact development opportunity for someone who wants to grow into a fully established store manager role. As a store manager designate, you'll gain hands-on experience in a fastpaced, highperforming retail environment. You'll work closely with experienced leaders, learning the full scope of store manager responsibilities - from team leadership and customer experience to commercial performance and operational excellence. After your initial development period in Bluewater, you'll transition to our Dover store - an established, supportive team known for strong results and a positive culture. To excel here, you'll need to be peoplefocused, collaborative, and committed to driving outstanding business performance. Benefits •Free eyewear annually with immediate eligibility •Monthly bonus potential up to £1,030 •Family & friends discount of up to 75% plus free eye tests •33 days annual leave with buy/sell options •Employee Assistance Programme for confidential wellbeing support •Opportunities to contribute to the OneSight EssilorLuxottica Foundation Skills & Experience We're Looking For •Experience creating and delivering a store improvement plan •Ability to manage resources to meet demand and maximise sales •Strong problemsolving skills for both colleagues and customers •A deliveryfocused approach, even in challenging times •Customerobsessed mindset with exceptional service skills •Emotional intelligence to support yourself and others •A team player who learns from mistakes and builds a winning culture •Experience managing a team, developing colleagues, and partnering with HR •A positive, influential attitude that inspires commitment from others Why Vision Express? At Vision Express, you become part of something bigger. With over 550 stores across the UK and Ireland, you'll gain access to shared expertise, continuous learning, and real opportunities to elevate your career - whether you're stepping into your first store manager role or expanding your leadership experience. We're proud that diversity, inclusion, and mutual trust are core to our culture. We believe we're strongest when we work together, bringing different perspectives that help us achieve exceptional results.
Mar 03, 2026
Full time
Are you a passionate retail leader ready to become a store manager and take the next big step in your career? We're looking for an ambitious store manager designate to join our Kent region. You'll begin your journey in our Bluewater store, working with an experienced store manager before progressing to a 12month secondment in our Dover Tesco store from summer 2026. This is a highimpact development opportunity for someone who wants to grow into a fully established store manager role. As a store manager designate, you'll gain hands-on experience in a fastpaced, highperforming retail environment. You'll work closely with experienced leaders, learning the full scope of store manager responsibilities - from team leadership and customer experience to commercial performance and operational excellence. After your initial development period in Bluewater, you'll transition to our Dover store - an established, supportive team known for strong results and a positive culture. To excel here, you'll need to be peoplefocused, collaborative, and committed to driving outstanding business performance. Benefits •Free eyewear annually with immediate eligibility •Monthly bonus potential up to £1,030 •Family & friends discount of up to 75% plus free eye tests •33 days annual leave with buy/sell options •Employee Assistance Programme for confidential wellbeing support •Opportunities to contribute to the OneSight EssilorLuxottica Foundation Skills & Experience We're Looking For •Experience creating and delivering a store improvement plan •Ability to manage resources to meet demand and maximise sales •Strong problemsolving skills for both colleagues and customers •A deliveryfocused approach, even in challenging times •Customerobsessed mindset with exceptional service skills •Emotional intelligence to support yourself and others •A team player who learns from mistakes and builds a winning culture •Experience managing a team, developing colleagues, and partnering with HR •A positive, influential attitude that inspires commitment from others Why Vision Express? At Vision Express, you become part of something bigger. With over 550 stores across the UK and Ireland, you'll gain access to shared expertise, continuous learning, and real opportunities to elevate your career - whether you're stepping into your first store manager role or expanding your leadership experience. We're proud that diversity, inclusion, and mutual trust are core to our culture. We believe we're strongest when we work together, bringing different perspectives that help us achieve exceptional results.
China-Britain Business Council
East Kilbride, Lanarkshire
Store Location:The Plaza, Town Centre, East Kilbride Working Pattern: 38.75 hours per week Salary: Up to £30,500 per annum(depending on experience) Do you thrive on leading teams to success? Are you passionate about health, wellbeing, and delivering an exceptional customer experience? Looking for an opportunity where your leadership drives real impact? At Holland & Barrett, our Retail Store Managers are at the heart of our mission, empowering teams, engaging customers, and shaping healthier communities every day. What you'll do: Lead and develop a high-performing store team, driving engagement, motivation, and results. Recruit, coach, and retain talent to build a culture of learning and performance. Create a customer-first environment that delivers an exceptional experience every time. Drive commercial success through effective management of sales, profit and loss, and store operations. Maintain strong stock accuracy, availability, and visual presentation standards. Ensure compliance with company policies, operational standards, and health & safety requirements. Execute marketing, promotions, and planograms with precision and consistency. Champion the use of technology to enhance both team performance and customer experience. Collaborate with your Regional Manager and peers to share best practice and deliver regional success. Complete our Qualified to Advise training, so you can support customers with trusted expertise. Who you are: A proven leader with experience managing teams and store operations in a retail environment. Commercially focused with a strong understanding of financial performance and business drivers. A confident communicator who leads with integrity and brings out the best in others. Analytical and solutions-oriented, with the ability to make data-driven decisions. Passionate about health, wellness, and developing your team to become trusted experts. Adaptable and organised, able to balance priorities in a fast-paced environment. What we offer: Monthly Performance Bonus Up to 28-days Annual Leave 25% discount in store and online (plus free delivery) Life Assurance Exclusive discounts on well-known brands Access to 'Wellhub' with gyms, studios and wellbeing apps Free 24/7 confidential support through our Employee Assistance Programme And so much more to support your personal and professional wellbeing Holland & Barrett is an equal opportunity employer. We welcome diverse perspectives and are committed to creating an inclusive environment for all colleagues. We understand that when our colleagues are listened to, respected and valued for who they are, we build an organisation with belonging at its heart - making health and wellness a way of life for everyone. Ready to lead with purpose and grow your career in wellness? Apply today to become a Store Manager at Holland & Barrett, where your leadership helps shape a healthier future for all. Vacancies may close once sufficient applications are received, please apply as soon as possible to avoid disappointment. We do things a littledifferently at H&B and offer all applicants an online interview designed to help you put your best foot forward. This process is backed by AI but managed by humans.
Mar 03, 2026
Full time
Store Location:The Plaza, Town Centre, East Kilbride Working Pattern: 38.75 hours per week Salary: Up to £30,500 per annum(depending on experience) Do you thrive on leading teams to success? Are you passionate about health, wellbeing, and delivering an exceptional customer experience? Looking for an opportunity where your leadership drives real impact? At Holland & Barrett, our Retail Store Managers are at the heart of our mission, empowering teams, engaging customers, and shaping healthier communities every day. What you'll do: Lead and develop a high-performing store team, driving engagement, motivation, and results. Recruit, coach, and retain talent to build a culture of learning and performance. Create a customer-first environment that delivers an exceptional experience every time. Drive commercial success through effective management of sales, profit and loss, and store operations. Maintain strong stock accuracy, availability, and visual presentation standards. Ensure compliance with company policies, operational standards, and health & safety requirements. Execute marketing, promotions, and planograms with precision and consistency. Champion the use of technology to enhance both team performance and customer experience. Collaborate with your Regional Manager and peers to share best practice and deliver regional success. Complete our Qualified to Advise training, so you can support customers with trusted expertise. Who you are: A proven leader with experience managing teams and store operations in a retail environment. Commercially focused with a strong understanding of financial performance and business drivers. A confident communicator who leads with integrity and brings out the best in others. Analytical and solutions-oriented, with the ability to make data-driven decisions. Passionate about health, wellness, and developing your team to become trusted experts. Adaptable and organised, able to balance priorities in a fast-paced environment. What we offer: Monthly Performance Bonus Up to 28-days Annual Leave 25% discount in store and online (plus free delivery) Life Assurance Exclusive discounts on well-known brands Access to 'Wellhub' with gyms, studios and wellbeing apps Free 24/7 confidential support through our Employee Assistance Programme And so much more to support your personal and professional wellbeing Holland & Barrett is an equal opportunity employer. We welcome diverse perspectives and are committed to creating an inclusive environment for all colleagues. We understand that when our colleagues are listened to, respected and valued for who they are, we build an organisation with belonging at its heart - making health and wellness a way of life for everyone. Ready to lead with purpose and grow your career in wellness? Apply today to become a Store Manager at Holland & Barrett, where your leadership helps shape a healthier future for all. Vacancies may close once sufficient applications are received, please apply as soon as possible to avoid disappointment. We do things a littledifferently at H&B and offer all applicants an online interview designed to help you put your best foot forward. This process is backed by AI but managed by humans.
Your Role At Asda nothing is more important to us than the health and wellbeing of our customers and we pride ourselves on providing excellent service and clinical care. Our Optical Managers are key to our success, making sure the team has everything in place that they need to deliver. Our unique fixed price approach means there's no up-selling. Single vision glasses are the same price as varifocals, and there are no top-up costs for anti-scratch or thinner lenses either, so we don't have to compromise a customer solution because of what someone can afford. With access to the wider Asda network, you will be supported by our Home Office teams who can offer clinical support and a team of Area Manager's who will work alongside you to get the most out of your role every day. You will also be provided with regular business updates and feedback on your performance. About YouOur Optical Managers are key to our success, making sure the team has everything in place to deliver high quality patient service. You'll be responsible for overseeing and managing the entire operation. With tasks including managing your team of Optometrists and Optical assistants, overseeing compliance processes and procedures, reviewing sales forecasting and department targets whilst also dealing with customer queries, every day is busy and fast paced in an Asda Opticians. You will also be responsible for clinic management and managing the shop floor process to ensure the department is well equipped for customer's needs. Working in close partnership with an Optometrist you will also coach and develop your team so being confident in coaching others will be key to this role. Due to the fast-paced nature of this role and the different responsibilities you will need to be organised and able to manage your time effectively. Rota: Week 1 Monday - Friday. 08:00 - 18:00 Week 2 Monday - Saturday with Wed off. 08:00 - 18:00 You'll be: A fully qualified dispensing optician registered with the GOC On track to meet the statutory points requirement for CPD Confident in coaching others Able to provide excellent customer and patient care Driven and ambitious to ensure the department meets its targets You'll have proven leadership skills in a fast-paced Optics environment Organised and able to manage your time effectively Apply today by completing an online application Everything you'll love You will also get an excellent benefits package including: Discretionary company bonus Company pension up to 7% matched 15% colleague discount in store and online. Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas. Your professional indemnity insurance GOC fees paid CET package Flexible working patterns in accordance with 7 days opening Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments. We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves. Find your everything Apply here
Mar 03, 2026
Full time
Your Role At Asda nothing is more important to us than the health and wellbeing of our customers and we pride ourselves on providing excellent service and clinical care. Our Optical Managers are key to our success, making sure the team has everything in place that they need to deliver. Our unique fixed price approach means there's no up-selling. Single vision glasses are the same price as varifocals, and there are no top-up costs for anti-scratch or thinner lenses either, so we don't have to compromise a customer solution because of what someone can afford. With access to the wider Asda network, you will be supported by our Home Office teams who can offer clinical support and a team of Area Manager's who will work alongside you to get the most out of your role every day. You will also be provided with regular business updates and feedback on your performance. About YouOur Optical Managers are key to our success, making sure the team has everything in place to deliver high quality patient service. You'll be responsible for overseeing and managing the entire operation. With tasks including managing your team of Optometrists and Optical assistants, overseeing compliance processes and procedures, reviewing sales forecasting and department targets whilst also dealing with customer queries, every day is busy and fast paced in an Asda Opticians. You will also be responsible for clinic management and managing the shop floor process to ensure the department is well equipped for customer's needs. Working in close partnership with an Optometrist you will also coach and develop your team so being confident in coaching others will be key to this role. Due to the fast-paced nature of this role and the different responsibilities you will need to be organised and able to manage your time effectively. Rota: Week 1 Monday - Friday. 08:00 - 18:00 Week 2 Monday - Saturday with Wed off. 08:00 - 18:00 You'll be: A fully qualified dispensing optician registered with the GOC On track to meet the statutory points requirement for CPD Confident in coaching others Able to provide excellent customer and patient care Driven and ambitious to ensure the department meets its targets You'll have proven leadership skills in a fast-paced Optics environment Organised and able to manage your time effectively Apply today by completing an online application Everything you'll love You will also get an excellent benefits package including: Discretionary company bonus Company pension up to 7% matched 15% colleague discount in store and online. Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas. Your professional indemnity insurance GOC fees paid CET package Flexible working patterns in accordance with 7 days opening Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments. We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves. Find your everything Apply here
Gardening Department Supervisor Bedfordshire Salary: DOE Are you an experienced retail professional with a passion for gardening and leading a team? This is an excellent opportunity to take on a key supervisory role within a well-established garden centre. About our client Our client is a thriving garden centre known for its high standards, quality products, and exceptional customer service. They are seeking a motivated Gardening Sundries Supervisor to take charge of this important department. About the role You will oversee the day-to-day operations of the gardening sundries department, ensuring outstanding standards, effective merchandising, and excellent customer service. Key responsibilities: Lead, support, and motivate the department team Maintain high standards in merchandising and stock management Provide an excellent customer experience Drive sales and support overall department performance The ideal candidate You will have retail or garden centre experience and be confident in supervising a team. A strong eye for merchandising, a practical, hands-on approach, and a customer-focused mindset are essential. How to apply Apply below to be considered. Immediate start available. For a confidential conversation, contact Michail at (url removed) or (phone number removed)
Mar 03, 2026
Full time
Gardening Department Supervisor Bedfordshire Salary: DOE Are you an experienced retail professional with a passion for gardening and leading a team? This is an excellent opportunity to take on a key supervisory role within a well-established garden centre. About our client Our client is a thriving garden centre known for its high standards, quality products, and exceptional customer service. They are seeking a motivated Gardening Sundries Supervisor to take charge of this important department. About the role You will oversee the day-to-day operations of the gardening sundries department, ensuring outstanding standards, effective merchandising, and excellent customer service. Key responsibilities: Lead, support, and motivate the department team Maintain high standards in merchandising and stock management Provide an excellent customer experience Drive sales and support overall department performance The ideal candidate You will have retail or garden centre experience and be confident in supervising a team. A strong eye for merchandising, a practical, hands-on approach, and a customer-focused mindset are essential. How to apply Apply below to be considered. Immediate start available. For a confidential conversation, contact Michail at (url removed) or (phone number removed)
Food Hall Deli Supervisor Location: Nottingham Working Hours: Full-time, including alternate weekends Salary: Competitive, DOE An opportunity to step into a hands-on supervisory role within a destination Food Hall, supporting the delivery of a premium deli offer focused on quality produce, strong presentation, and engaging customer service. Working closely with the Food Hall Manager, you'll play a key role in maintaining standards on the shop floor, supporting team performance, and helping to drive sales and profitability in a busy, food-led retail environment. The Role Support the day-to-day running of the Deli and Food Hall operation. Deliver exceptional, knowledgeable customer service with a passion for food. Maintain high standards of presentation, cleanliness, and merchandising. Manage stock rotation, availability, and waste control. Identify and act on sales and margin opportunities. Work with local and regional suppliers to enhance the deli offer. Use EPOS and basic reporting to monitor performance. Support the training, motivation, and development of the team. Ensure compliance with food safety and health & safety standards. About You Experience in food retail, deli, catering, or a customer-facing retail role. Commercially aware with strong attention to detail. Confidently supporting your manager and leading by example on the shop floor. Engaging, energetic, and customer-focused. Comfortable using EPOS systems and basic IT tools. A genuine interest in quality food and local produce. Perks & Benefits Competitive salary package. Generous staff discount. Paid holiday entitlement. Training, development, and progression opportunities. Supportive, people-focused working environment. Apply Now Contact Leo Novakovic at (url removed) or call (phone number removed) .
Mar 03, 2026
Full time
Food Hall Deli Supervisor Location: Nottingham Working Hours: Full-time, including alternate weekends Salary: Competitive, DOE An opportunity to step into a hands-on supervisory role within a destination Food Hall, supporting the delivery of a premium deli offer focused on quality produce, strong presentation, and engaging customer service. Working closely with the Food Hall Manager, you'll play a key role in maintaining standards on the shop floor, supporting team performance, and helping to drive sales and profitability in a busy, food-led retail environment. The Role Support the day-to-day running of the Deli and Food Hall operation. Deliver exceptional, knowledgeable customer service with a passion for food. Maintain high standards of presentation, cleanliness, and merchandising. Manage stock rotation, availability, and waste control. Identify and act on sales and margin opportunities. Work with local and regional suppliers to enhance the deli offer. Use EPOS and basic reporting to monitor performance. Support the training, motivation, and development of the team. Ensure compliance with food safety and health & safety standards. About You Experience in food retail, deli, catering, or a customer-facing retail role. Commercially aware with strong attention to detail. Confidently supporting your manager and leading by example on the shop floor. Engaging, energetic, and customer-focused. Comfortable using EPOS systems and basic IT tools. A genuine interest in quality food and local produce. Perks & Benefits Competitive salary package. Generous staff discount. Paid holiday entitlement. Training, development, and progression opportunities. Supportive, people-focused working environment. Apply Now Contact Leo Novakovic at (url removed) or call (phone number removed) .
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Your Role At Asda nothing is more important to us than the health and wellbeing of our customers and we pride ourselves on providing excellent service and clinical care. Our Optical Managers are key to our success, making sure the team has everything in place that they need to deliver. Our unique fixed price approach means there's no up-selling. Single vision glasses are the same price as varifocals, and there are no top-up costs for anti-scratch or thinner lenses either, so we don't have to compromise a customer solution because of what someone can afford. With access to the wider Asda network, you will be supported by our Home Office teams who can offer clinical support and a team of Area Manager's who will work alongside you to get the most out of your role every day. You will also be provided with regular business updates and feedback on your performance. Rota: Monday - 09:00 - 18:00 Tuesday - 09:00 - 18:00 Thursday - 09:00 - 18:00 Friday - 09:00 - 18:00 Saturday - 09:00 - 18:00 About YouOur Optical Managers are key to our success, making sure the team has everything in place to deliver high quality patient service. You'll be responsible for overseeing and managing the entire operation. With tasks including managing your team of Optometrists and Optical assistants, overseeing compliance processes and procedures, reviewing sales forecasting and department targets whilst also dealing with customer queries, every day is busy and fast paced in an Asda Opticians. You will also be responsible for clinic management and managing the shop floor process to ensure the department is well equipped for customer's needs. Working in close partnership with an Optometrist you will also coach and develop your team so being confident in coaching others will be key to this role. Due to the fast-paced nature of this role and the different responsibilities you will need to be organised and able to manage your time effectively You'll be: A fully qualified dispensing optician registered with the GOC On track to meet the statutory points requirement for CPD Confident in coaching others Able to provide excellent customer and patient care Driven and ambitious to ensure the department meets its targets You'll have proven leadership skills in a fast-paced Optics environment Organised and able to manage your time effectively Apply today by completing an online application Everything you'll love You will also get an excellent benefits package including: Discretionary company bonus Company pension up to 7% matched 15% colleague discount in store and online. Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas. Your professional indemnity insurance GOC fees paid CET package Flexible working patterns in accordance with 7 days opening Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments. We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves. Find your everything Apply here
Mar 03, 2026
Full time
Your Role At Asda nothing is more important to us than the health and wellbeing of our customers and we pride ourselves on providing excellent service and clinical care. Our Optical Managers are key to our success, making sure the team has everything in place that they need to deliver. Our unique fixed price approach means there's no up-selling. Single vision glasses are the same price as varifocals, and there are no top-up costs for anti-scratch or thinner lenses either, so we don't have to compromise a customer solution because of what someone can afford. With access to the wider Asda network, you will be supported by our Home Office teams who can offer clinical support and a team of Area Manager's who will work alongside you to get the most out of your role every day. You will also be provided with regular business updates and feedback on your performance. Rota: Monday - 09:00 - 18:00 Tuesday - 09:00 - 18:00 Thursday - 09:00 - 18:00 Friday - 09:00 - 18:00 Saturday - 09:00 - 18:00 About YouOur Optical Managers are key to our success, making sure the team has everything in place to deliver high quality patient service. You'll be responsible for overseeing and managing the entire operation. With tasks including managing your team of Optometrists and Optical assistants, overseeing compliance processes and procedures, reviewing sales forecasting and department targets whilst also dealing with customer queries, every day is busy and fast paced in an Asda Opticians. You will also be responsible for clinic management and managing the shop floor process to ensure the department is well equipped for customer's needs. Working in close partnership with an Optometrist you will also coach and develop your team so being confident in coaching others will be key to this role. Due to the fast-paced nature of this role and the different responsibilities you will need to be organised and able to manage your time effectively You'll be: A fully qualified dispensing optician registered with the GOC On track to meet the statutory points requirement for CPD Confident in coaching others Able to provide excellent customer and patient care Driven and ambitious to ensure the department meets its targets You'll have proven leadership skills in a fast-paced Optics environment Organised and able to manage your time effectively Apply today by completing an online application Everything you'll love You will also get an excellent benefits package including: Discretionary company bonus Company pension up to 7% matched 15% colleague discount in store and online. Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas. Your professional indemnity insurance GOC fees paid CET package Flexible working patterns in accordance with 7 days opening Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments. We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves. Find your everything Apply here
HVACR Technical Support Engineer (Aftersales, Spares & Warranties) - west London / Middlesex (with option of hybrid/homeworking up to 2 days per week) (CANDIDATES FOR THIS ROLE MUST BE ELIGIBLE TO WORK IN THE UK / TRAVEL IN THE EU WITHOUT RESTRICTIONS, EITHER NOW OR IN THE FUTURE) A new vacancy for a HVACR Technical Support Engineer - Aftersales with UK division of leading global manufacturer of high-efficiency heating and cooling products. The company is looking for a motivated and ambitious individual to provide technical aftersales support to distributors, consultants and end users in the UK & across Europe. The job will cover various aftersales services for products for customers (providing both office and on-site technical support, carrying out product demos & training and delivering presentations). The HVACR Technical Support Engineer - Aftersales will be required to continuously develop his/her knowledge in the technical specification of the company's products. Responsibilities will include planning services for new products, instruction on servicing methods and promoting new air-conditioning and refrigeration products. Key responsibilities will include : Technical aftersales support to distributors, consultants and end users. Respond to technical inquiries by e-mail or phone without any delays and attend site visits when required (around 5% travel). Submit reports for technical supports for site visits. Promote new refrigeration products. Introduction of new products highlighting the features and the benefits. Create presentations and enlighten the features and the benefits for customers / distributors. Calculate the products' performance and/or cost-saving benefits. Prepare company technical support documents. Propose ideas to improve technical documents for distributors. Create new service tools Register subsidy schemes / certification programs. Register new products with national subsidy schemes, quality certification schemes and other country requirements. Arrange and support random tests as required. Collect market information / surveys for new products, benchmark and analyse competitors' new products. Key candidate requirements : A technical qualification in a relevant Engineering discipline (such as HVACR, Mechanical Engineering, etc). At least 2yrs experience in aftersales support (or related) role working with HVACR products & systems. Knowledge of refrigeration cycle; commercial refrigeration systems; VRF systems; Building Management Systems; EU regulations / directives related to air conditioning / refrigeration. Eligible to work in the UK and travel in the EU without restrictions (either now or in the future). Strong interpersonal and communications skills. Strong problem-solving skills. Understanding of customer requirements. Presentation skills. Knowledge of Microsoft applications (Windows, Word, Excel, PowerPoint)
Mar 03, 2026
Full time
HVACR Technical Support Engineer (Aftersales, Spares & Warranties) - west London / Middlesex (with option of hybrid/homeworking up to 2 days per week) (CANDIDATES FOR THIS ROLE MUST BE ELIGIBLE TO WORK IN THE UK / TRAVEL IN THE EU WITHOUT RESTRICTIONS, EITHER NOW OR IN THE FUTURE) A new vacancy for a HVACR Technical Support Engineer - Aftersales with UK division of leading global manufacturer of high-efficiency heating and cooling products. The company is looking for a motivated and ambitious individual to provide technical aftersales support to distributors, consultants and end users in the UK & across Europe. The job will cover various aftersales services for products for customers (providing both office and on-site technical support, carrying out product demos & training and delivering presentations). The HVACR Technical Support Engineer - Aftersales will be required to continuously develop his/her knowledge in the technical specification of the company's products. Responsibilities will include planning services for new products, instruction on servicing methods and promoting new air-conditioning and refrigeration products. Key responsibilities will include : Technical aftersales support to distributors, consultants and end users. Respond to technical inquiries by e-mail or phone without any delays and attend site visits when required (around 5% travel). Submit reports for technical supports for site visits. Promote new refrigeration products. Introduction of new products highlighting the features and the benefits. Create presentations and enlighten the features and the benefits for customers / distributors. Calculate the products' performance and/or cost-saving benefits. Prepare company technical support documents. Propose ideas to improve technical documents for distributors. Create new service tools Register subsidy schemes / certification programs. Register new products with national subsidy schemes, quality certification schemes and other country requirements. Arrange and support random tests as required. Collect market information / surveys for new products, benchmark and analyse competitors' new products. Key candidate requirements : A technical qualification in a relevant Engineering discipline (such as HVACR, Mechanical Engineering, etc). At least 2yrs experience in aftersales support (or related) role working with HVACR products & systems. Knowledge of refrigeration cycle; commercial refrigeration systems; VRF systems; Building Management Systems; EU regulations / directives related to air conditioning / refrigeration. Eligible to work in the UK and travel in the EU without restrictions (either now or in the future). Strong interpersonal and communications skills. Strong problem-solving skills. Understanding of customer requirements. Presentation skills. Knowledge of Microsoft applications (Windows, Word, Excel, PowerPoint)
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
