Service Charge Analyst

• Location: Leathermarket JMB Office, 26 Leathermarket Street SE1 3HN, London
• Position Type: Permanent full-time

We are looking for a detail focused and proactive Service Charge Analyst to join our Finance Team. This role is key to ensuring the accurate accounting, reconciliation, and analysis of service charge income and expenditure across all residential schemes. You will work closely with the Senior Finance Manager to produce service charge budgets, monitor costs, and contribute to wider service charge improvements across the organisation. This is a great opportunity for someone with a strong understanding of residential service charge management and a commitment to delivering clear, accurate, and resident-focused financial information in a values-driven, resident-led housing organisation.

• Undertake periodic processing, accounting, monitoring, and review of service charge income and costs.
• Review service charge income and expenditure monthly to ensure correct allocation by scheme, identifying and resolving anomalies such as miscoding, duplication, or omissions.
• Prepare regular reconciliations of service charge income and costs at scheme/block level, supporting the production of annual service charge estimates and actuals across all tenures.
• Respond to service charge queries from both internal colleagues and external residents or leaseholders, providing clear, accurate, and timely information.
• Contribute to strategic finance and service charge-related projects across the organisation.
• Ensure accurate and consistent cost apportionment and allocation, particularly in mixed-tenure and complex schemes, through regular monitoring and analysis.
• Support the implementation of new systems and processes as part of Leathermarket JMB's service charge improvement programme.
• Liaise with colleagues across departments to ensure service charge data is well integrated and accurately reflected across systems.

The postholder reports to the Senior Finance Manager and is a key member of the finance team, contributing to the accuracy and transparency of service charge processes. Accurate service charge information is essential for maintaining resident trust, legal compliance, and financial sustainability in a resident-led housing environment.

• Experience in service charge computation, accounting, and analysis, including preparation of budgets, estimates, and year end actuals.
• Previous experience working in social housing or a related residential property environment.
• Experience handling resident or leaseholder service charge queries with clarity and professionalism.
• Robust understanding of residential service charge legislation, leaseholder obligations, and sector best practice.
• Strong organisational skills with the ability to manage multiple deadlines and deliver accurate work under pressure.
• Analytical and problem-solving mindset, with high attention to detail.

• Competitive salary package £42,000 - £43,000 p.a.
• 27 days holiday plus bank holidays (rising with service).
• 2 Giveback Days per year to volunteer in our local community.
• Flexible working (4 days in-office 1 day working from home).
• Local Government Pension Scheme.
• Supportive and inclusive working culture.
• Learning and development opportunities.
• The opportunity to make a real, visible difference in people's lives.

To find out more about the organisation, job description and person specification, please follow the below attached:

Send us your CV and a brief cover letter explaining why you'd be a great fit for this role and our organisation.

Closing date for applications is Friday 19th September.