Job Description
Do you have experience of working on a busy estates helpdesk? Do you enjoy scheduling maintenance jobs, liaising with engineers, and maintaining the smooth operations for a busy estates team? If you like to multi task, have a background in helpdesk or estates operations then this could be the role for you!
We have a new estates assistant role, working for a Higher Education organisation based in the heart of central London. You will be joining a friendly and forward thinking organisation and be working in the operation teams that is central to the systematic running of the estates department.
In addition to a great starting salary of c£31,200 (which rises annually) you will also be rewarded with a wealth of benefits including:
- Hybrid working (3 in, 2 at home)
- 31 days holiday + Bank Holidays
- Generous Pension
- Opportunities for development and further training
Within this estates helpdesk role you will be tasked with a varied role. This role involves a lot of communication so you must be happy to speak to people on the phone or face to face and enjoy chasing people for the information you need. Your role as an estates assistant will include:
- Acting as the first point of contact for maintenance, and facilities services for the University.
- Operate the estates helpdesk and job management systems. (Invida)
- Provide administrative assistance for scheduling engineering works.
- Raise purchase orders, liaise with suppliers and maintain accurate procurement and financial records.
- Assist with contractor compliance and health and safety requirements.
For this Estates Helpdesk Assistant position in London we are looking for:
- Previous experience of operating a facilities helpdesk and using a CAFM system is essential to your success in this role
- Strong administrative experience including raising PO numbers, maintaining records and financial records
- Experience of communicating with engineers and contractors, including chasing for information needed within your role
- Good Excel and Word experience, strong with IT systems, ideally Invida or a CAFM system
It is essential that you have worked in a similar role previously, either in a client side team, or for a service provider. Unfortunately we can not accept applications for this role without the above experience. If you have worked within a facilities helpdesk, estates officer, maintenance scheduler or contract support assistant, then you may have the right experience to be effective in this position.
A great new role in a vibrant team awaits here please apply now!
We are committed to diversity and inclusion. We welcome all applicants regardless of identity, personal characteristics or background
