62 jobs found

Location Hampstead, London Working hours 40 hours per week, working 5 days out of 7 including some evenings & weekends on a rota basis Basis Full time, permanent Salary Up to £39,000 + enhanced benefits package About us We are Pegasus Homes, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our developments are beautifully designed offering stunning community living for the over 60's. We have a great opportunity for an Assistant General Manager to based at our stunning Belle Vue development. With it's beautiful light filled homes and shared roof terraces with wonderful views of the city it's a great place to work as well as for our homeowners and renters to live. About the role As our Assistant General Manager you will support the day to day operational running of the development and its facilities including liaising with key stakeholders as well as contracted property management companies and contractors. You will be responsible for helping coordinate events for the owners of the apartment, managing the visitor suite diary and be the key interface between our apartment owners and Pegasus Homes as well as ensuring maintenance within the developments is of a high standard, undertaking day to day tasks, and actively support health and safety. In addition to this, you will build lasting relationships with the residents at our development, offering a considered, thoughtful and professional approach to making their experience of living at our development an exceptional one. Ensuring the maintenance within the development is of a high standard, undertaking day to day tasks personally and arranging and coordinating other maintenance through relevant high quality local contractors Identifying and organising suitable social events and developing a community spirit Keeping the necessary records accurately and in a systematic way Maintaining the events and visitors suite diaries Representing Pegasus Homes in a friendly, helpful, professional and approachable way Ensuring all accounting for the development's budget is delivered in a completely transparent Taking the lead on managing Health and Safety at the development Actively support owners during the moving and settling-in process, ensuring the appropriate procedures are always followed. About you You will have a proven track record of success within an operational management or supervisory role in which you've led a site or department. You will have property / facilities experience with a strong knowledge of Health & Safety and compliance and have excellent customer service skills. You'll be highly professional with the ability to build strong relationships with key stakeholders as well as our home owners and renters. Your empathetic approach needs to be flexible at all times with the ability to multi-task and communicate effectively with owners and team members. Professional and highly organised Proactive approach and can-do attitude In-person customer service experience Excellent communication skills Ability to use initiative Strong IT skills - knowledge of Google Workspace is advantage Experience of facilities/property with a knowledge of health & safety Please note this position is subject to an enhanced DBS check. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: Enhanced annual leave & holiday buying scheme Contributory pension scheme with additional employer contribution, Life Assurance Two paid volunteering days per annum Employee Assistance Programme Health Cash Plan & Virtual GP Discounted Gym Membership Company Discounts Portal Refer a friend scheme and access to internal opportunities If you have the skills and experience we are looking for we'd love to hear from you! As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.

Location: Tattershall Lakes, Lincolnshire Location: Isle of Wight, The Lakes Rookley/ Colwell Bay What we need in a nutshell We need someone who will oversee all maintenance and security matters, keeping the park in pristine condition and looking spectacular, for example, repairing, maintaining, renewing, and improving everything that is needed to give our guests and owners the Away Resorts experience. Who are we? Away Resorts are shaking up the Great British holiday. The Lakes Rookley is one of our stunning Isle of Wight parks where Guests will find hot tub cottages, a heated swimming pool and sea views. TheLakes Rookley is a firm favourite with our guests for family holidays, year after year. What you will be doing As of our team of holiday heroes, you will manage the Maintenance team to ensure everything is in good order. Your work will include: Allocating maintenance jobs; everything from replacing light bulbs to troubleshooting and overcoming issues to exceed Guests' expectations. Carrying out maintenance checks and repairs on changeover days, working with other tradespeople when necessary Overseeing a team of maintenance and hot tub assistants Ensuring the landscaping is to our high standards On-call duties providing security to the park when required Genuine drive to see the jobs through to completion Rotas Recruitment Cost control Planned and reactive maintenance Pretty much anything else that other people cannot do! Guests and staff will look to you to fix what is broken and restore order, so you will need to be confident, friendly, and obliging in addition to your practical skills. One more thing holidays happen at holiday times, so you will need to work your magic on bank holidays, evenings, and weekends too. Skills, experience, and qualities you will need We will train you, but you will need to have the following skills and experience to apply for this role: Experience of managing a team and overseeing trades persons on park Experience in property maintenance, construction, and facilities management Understanding of Purchase ordering systems An understanding of Health & Safety at work A good standard of education, ideally to GCSE standard or equivalent Driving licence is essential Add in the ability to think for yourself and be proactive, great people skills, unfailing enthusiasm, and extremely high standards of craftsmanship - if you've got all that, you're in the running. It is about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - if that's fired up your curiosity, have a read about ithere and decide if it describes you. Nice to have but not essential It would be great if you tick some of these boxes too (but we won't hold it against you if you don't). Experience working on a holiday park What we can offer you Bonus Scheme Discounts on Away Resorts Holidays On Park Discounts Team Incentives Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at . Our promise to you Holiday Heroes come with all sorts of different super-powers, and we welcome them all! We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from diverse backgrounds, allowing us to grow and inspire each other. We will never accept any form of discrimination, and we'll forever strive not just for our product to be unique but our people too. Afterall, wouldn't it be boring if we were all the same? In short, we want to bring your whole self to work!

Overview IS A CAREER AT TSP FOR YOU? At TSP, our mission is clear: we keep buildings fuller for longer by delivering exceptional service, hospitality and value to both tenants and landlords. Every member of our team is a community builder, problem solver and brand ambassador. At TSP you are empowered to make a real impact with every interaction. Our values are lived daily through professionalism, generosity, hospitality, presence and a relentless attention to detail. We believe in making every building a place people want to stay, and every touchpoint an opportunity to build trust and loyalty. We sweat the small stuff, listen deeply to our stakeholders, and always act with empathy, accountability and a solutions-first mindset. TSP is committed to investing in our people. We provide continuous training, mentorship, and opportunities for progression. Many of our leaders started in entry-level roles and grew with us. You'll benefit from structured development, regular feedback, and the chance to contribute ideas that shape the future of our business. We celebrate initiative, reward impact, and support your ambitions with clear pathways for career growth. If you are ambitious, customer-centric, and have a genuine interest in facilities and building management, there is a great opportunity to join a company that offers not just a job, but a platform for your career development and personal growth. YOUR ROLE As Assistant Building Manager, you are the operational heartbeat of the building, combining facilities management expertise with customer-centric service. You are empowered to resolve issues, enhance tenant experience, and ensure the building operates at peak efficiency. Your approach should always align with TSP's RESOLVE framework turning ever interaction into an opportunity to build trust, loyalty, and long-term occupancy. This position combines facilities management expertise with strong customer-facing skills to create a welcoming, well-maintained and efficiently operated environment for all tenants and visitors. SKILLS & EXPERIENCE 3-5 years of experience in property & facilities management, preferably within commercial real estate IOSH qualified, NEBOSH desirable Strong problem-solving and decision-making skills Excellent communication and stakeholder management abilities Ability work with cross-functional teams Solid understanding of facilities operations, compliance, health & safety, and vendor management Experience with risk management software and CAFM platform is desirable. PERKS Performance-related bonus Private healthcare Two paid charity days each year 25 days annual leave, not including public holidays and Christmas closure £75 birthday bonus Development, learning and mentoring opportunities Excellent opportunity to develop within an award-winning, innovative company Contributory pension YOUR KEY RESPONSIBILITIES (RESOLVE) As Assistant Building Manager, your role is dynamic and people focused, balancing client interaction with the operational demands of a busy, multi tenanted office building. You'll be at the centre of day-today activity juggling priorities such as maintenance, security and stakeholder engagement, whilst always upholding TSPs standards of service excellence. Every challenge is an opportunity to build trust, solve problems, and strengthen our community. You will be trained in the TSP RESOLVE framework, and you key responsibilities are set out below using this approach to ensure every action delivers value for our tenants, landlords and colleagues. RECEIVE WITH EMPATHY Welcome all tenants, visitors, and contractors with warmth and professionalism, actively listening to their needs & concerns. Acknowledge frustrations or issues with empathetic, solution-focused language: "I understand this is frustrating. Let's get it sorted". Remain present & approachable at the front desk, ensuring all first impressions reflect TSP's hospitality standards. ENGAGE THE ROOT CAUSE Use probing questions to fully understand tenant or building issues, whether reported in person, by phone or email. Gather all relevant details (who, what, where, when, why) to ensure accurate diagnosis of facilities or customer service concerns. Liaise with contractors and service providers to clarify the underlying cause of recurring maintenance issues. SOLUTIONS THAT STICK Propose and facilitate practical, sustainable solutions for both immediate fixes and long-term prevention. Coordinate with the Facilities Manager and TSP team to ensure all solutions are robust and future-proof. Communicate proposed actions and expected timelines clearly to all stakeholders. OWN THE OUTCOME Take full responsibility for seeing issues through to resolution, providing regular updates to tenants and team members. Personally oversee key interventions (e.g. escorting contractors, following up on urgent repairs). Ensure all next steps and timeframes are communicated and delivered as promised. LOG & LEARN Accurately record all issues, actions taken, and outcomes in our IT systems within 15 minutes of receipt. Share insights and patterns with the wider team to support continuous improvement and knowledge sharing. Maintain clear records for compliance, audit, and service review purposes. VALIDATE WITH THE STAKEHOLDER Proactively check back with tenants or stakeholders after resolution: "Has this resolved the problem for you? Is there anything else we can help with?" Confirm satisfaction and document feedback, escalating if further action is required. Ensure all parties feel heard and valued throughout the process. ENCOURAGE FEEDBACK & IMPROVEMENT Invite feedback on both the process and the outcome, using suggestions to refine future service delivery. Participate in monthly pain-point reviews and innovation sessions, contributing ideas for service and operational improvements. Support a culture of openness, learning, and continuous enhancement in line with TSP's mission. OTHER CORE DUTIES Conduct daily building inspections, reporting defects and hazards. Manage reception and communal areas to the highest standard, including supplies and presentation. Oversee visitor management, access control, and security protocols. Support tenant onboarding and move-ins, ensuring smooth orientation and handover. Assist with emergency procedures, including evacuations and incident reporting. Facilitate community events and foster a positive collaborative tenant culture. FLEXIBILITY We're a small and agile team and therefore some flexibility is expected. You may be required to perform tasks not referred to in your job description. SUSTAINABILITY Please minimise environmental impact wherever possible when performing your role and actively contribute to the delivery of the TSP Environmental Policy. TRAINING NEEDS & TARGETS Evidence 20 hours of relevant CPD activity each calendar year Complete all mandatory TSP in house training courses Attend regular online TSP Townhalls Attend TSP problem solving and customer service workshops THE TSP WAY - VALUES & EXPECTED BEHAVIOURS At TSP our reputation and success are built on living our values in every interaction and decision. We don't just talk about our values, we operationalise them, making them the foundation of how we serve clients, support colleagues and keep buildings fuller for longer. EASE Remove friction for tenants and colleagues, making every process as simple and seamless as possible. GENEROUSITY Go above and beyond. Offer help, share knowledge, and look for ways to delight, not just satisfy. HOSPITALITY Make everyone feel welcome, remembered and respected. Greet by name, listen actively, and create a positive first impression every time. PRESENCE Be attentive, available, and proactive. Notice what's needed and act before being asked. PURPOSE Understand how your actions contribute to our mission and always act with the bigger picture in mind. SWEATING THE SMALL STUFF Pay attention to details, from tidy spaces to accurate records, knowing that the little things build trust and loyalty. EXPECTED BEHAVIOURS Always demonstrate professionalism and courtesy with clients, tenants and each other. Support your team through open communication and sharing information. Be reliable, consistent and well-presented. Take initiative. Suggest improvements and act on opportunities to add value. Always record actions and outcomes promptly and accurately. Respond quickly and take ownership of problems, following through until resolution. Communicate clearly, using plain language and a positive reassuring tone. Set and maintain boundaries respectfully in challenging situations. Uphold process discipline. Follow established procedures but suggest improvements through the right channels. Treat every touchpoint as a brand experience, knowing your actions shape TSP's reputation. IMPORTANT In addition to encouraging a workplace free of unlawful discrimination, we expect our colleagues to treat one another with kindness and respect in every interaction and communicate in a way that respects every other human around them. LIVING THE TSP WAY Start each day and meeting with a focus on our values, share wins and lessons learned. . click apply for full job details

Assistant Facilities Manager - South Department: Facilities Management Employment Type: Full Time Location: Home Worker (London) Compensation: £32,000 - £47,500 / year Description MAPP is the UK's leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach. Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work. At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP. Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons. This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you! Title, Team and Role Summary Title : Assistant Facilities Manager Team : Facilities Manager Who Does This Role Report Into? Senior Facilities Manager Role Summary / Purpose and Scope This role provides support to management of buildings along with the FM team by taking responsibility for completing basic Facilities Management tasks. The Assistant Facilities Manager will be responsible for ensuring that the highest standards of management, maintenance and service are maintained. This role is based SOUTH of London Skills, Knowledge and Values Skills (People & Technical) Support the completion of planned works, commission Long Term Asset Replacement Plans, permit to work systems, monitor PPMs to ensure buildings are managed proactively, responsibly and that the service charge budgets and property plans are fully aligned ensuring compliance with CDM Regulations and appropriate communication with client and occupiers in partnership with the relevant teams Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP's control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements Manage contractor and supplier performance including service delivery and financial, ensuring best value and efficiencies using the relevant tools and reporting as required as well support the Procurement team with tender programmes and contractor performance reviews Ensure emergency preparedness and site security plans are in place and scenario testing and appropriately support any emergency response requirements including out of hours including undertaking unplanned incident management exercises and report accordingly Engage with occupiers including implementation of Customer Experience frameworks for the buildings to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives Prepare service charge budgets, including explanatory guides and analyse and monitor year end and monthly service charge expenditure, including monitoring outgoing costs and budgetary control in accordance with RICS guidance and investigate, report or address any outstanding positions and backlogs Manage all allocated sites including regularly inspecting and recording your properties, appropriately monitor, report on, support and feedback to site teams and sample auditing your teams for condition, standards, and occupier compliance with covenants Develop and implement sustainability action plans, monitor resource consumption, improve recycling and reduced carbon emissions and waste in partnership with the relevant team General administrative duties in order to support the Team and if required, the wider MAPP business including correspondence, written and verbal, electronic or paper, taking and circulating minutes and notes of meetings Values & Behaviour Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self management including showing initiative, being proactive and meeting deadlines Embracing change including technology Engaging with the big picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving results and prioritise work including attention to detail to all stakeholders Innovative solutions and problem solving Developing self and others and willing to learn Interpersonal and relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders Interpersonal and relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders Strong written and verbal communications including report writing Experience and Salary Level of Experience / Certifications: Experience of working in a similar role Qualifications: IOSH Desirable Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday Salary Range (Based on Experience) £32,000-£47,500 per annum, depending on experience.

Assistant Facilities Manager - East Department: Facilities Management Employment Type: Full Time Location: Home Worker (London) Compensation: £32,000 - £47,500 / year Description MAPP is the UK's leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach. Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work. At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP. Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons. This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you! Title, Team and Role Summary Title : Assistant Facilities Manager Team : Facilities Manager Who Does This Role Report Into? Senior Facilities Manager Role Summary / Purpose and Scope This role provides support to management of buildings along with the FM team by taking responsibility for completing basic Facilities Management tasks. The Assistant Facilities Manager will be responsible for ensuring that the highest standards of management, maintenance and service are maintained. This role is based EAST London Skills, Knowledge and Values Skills (People & Technical) Support the completion of planned works, commission Long Term Asset Replacement Plans, permit to work systems, monitor PPMs to ensure buildings are managed proactively, responsibly and that the service charge budgets and property plans are fully aligned ensuring compliance with CDM Regulations and appropriate communication with client and occupiers in partnership with the relevant teams Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP's control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements Manage contractor and supplier performance including service delivery and financial, ensuring best value and efficiencies using the relevant tools and reporting as required as well support the Procurement team with tender programmes and contractor performance reviews Ensure emergency preparedness and site security plans are in place and scenario testing and appropriately support any emergency response requirements including out of hours including undertaking unplanned incident management exercises and report accordingly Engage with occupiers including implementation of Customer Experience frameworks for the buildings to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives Prepare service charge budgets, including explanatory guides and analyse and monitor year end and monthly service charge expenditure, including monitoring outgoing costs and budgetary control in accordance with RICS guidance and investigate, report or address any outstanding positions and backlogs Manage all allocated sites including regularly inspecting and recording your properties, appropriately monitor, report on, support and feedback to site teams and sample auditing your teams for condition, standards, and occupier compliance with covenants Develop and implement sustainability action plans, monitor resource consumption, improve recycling and reduced carbon emissions and waste in partnership with the relevant team General administrative duties in order to support the Team and if required, the wider MAPP business including correspondence, written and verbal, electronic or paper, taking and circulating minutes and notes of meetings Values & Behaviour Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self management including showing initiative, being proactive and meeting deadlines Embracing change including technology Engaging with the big picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving results and prioritise work including attention to detail to all stakeholders Innovative solutions and problem solving Developing self and others and willing to learn Interpersonal and relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders Interpersonal and relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders Strong written and verbal communications including report writing Experience and Salary Level of Experience / Certifications: Experience of working in a similar role Qualifications: IOSH Desirable Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday Salary Range (Based on Experience) £32,000-£47,500 per annum, depending on experience.

Assistant Facilities Manager - West Department: Facilities Management Employment Type: Full Time Location: Home Worker (London) Compensation: £32,000 - £47,500 / year Description MAPP is the UK's leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach. Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work. At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP. Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons. This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you! Title, Team and Role Summary Title : Assistant Facilities Manager Team : Facilities Manager Who Does This Role Report Into? Senior Facilities Manager Role Summary / Purpose and Scope This role provides support to management of buildings along with the FM team by taking responsibility for completing basic Facilities Management tasks. The Assistant Facilities Manager will be responsible for ensuring that the highest standards of management, maintenance and service are maintained. This role is based WEST of London up to Oxford Skills, Knowledge and Values Skills (People & Technical) Support the completion of planned works, commission Long Term Asset Replacement Plans, permit to work systems, monitor PPMs to ensure buildings are managed proactively, responsibly and that the service charge budgets and property plans are fully aligned ensuring compliance with CDM Regulations and appropriate communication with client and occupiers in partnership with the relevant teams Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP's control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements Manage contractor and supplier performance including service delivery and financial, ensuring best value and efficiencies using the relevant tools and reporting as required as well support the Procurement team with tender programmes and contractor performance reviews Ensure emergency preparedness and site security plans are in place and scenario testing and appropriately support any emergency response requirements including out of hours including undertaking unplanned incident management exercises and report accordingly Engage with occupiers including implementation of Customer Experience frameworks for the buildings to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives Prepare service charge budgets, including explanatory guides and analyse and monitor year end and monthly service charge expenditure, including monitoring outgoing costs and budgetary control in accordance with RICS guidance and investigate, report or address any outstanding positions and backlogs Manage all allocated sites including regularly inspecting and recording your properties, appropriately monitor, report on, support and feedback to site teams and sample auditing your teams for condition, standards, and occupier compliance with covenants Develop and implement sustainability action plans, monitor resource consumption, improve recycling and reduced carbon emissions and waste in partnership with the relevant team General administrative duties in order to support the Team and if required, the wider MAPP business including correspondence, written and verbal, electronic or paper, taking and circulating minutes and notes of meetings Values & Behaviour Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self management including showing initiative, being proactive and meeting deadlines Embracing change including technology Engaging with the big picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving results and prioritise work including attention to detail to all stakeholders Innovative solutions and problem solving Developing self and others and willing to learn Interpersonal and relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders Interpersonal and relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders Strong written and verbal communications including report writing Experience and Salary Level of Experience / Certifications: Experience of working in a similar role Qualifications: IOSH Desirable Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday Salary Range (Based on Experience) £32,000-£47,500 per annum, depending on experience.

Job Title: Shopping Centre Manager Location: Kent, Southeast Salary: Circa £50-65k per annum (depending on experience) Hours: 37.5 hours per week, including weekends on a rotational basis Are you a dynamic leader with a passion for creating exceptional customer experiences? Do you have a proven track record in managing operations and inspiring teams? If so, this is your opportunity to join a national property development and management company as the General Manager of a large scale retail and residential site in Kent. Why Join Us? Our client's venue combines heritage charm with vibrant community spirit, hosting diverse retail outlets, residences, and events that draw visitors from far and wide. We are looking for a General Manager who shares our vision for excellence and can lead a small team in delivering exceptional service and operational efficiency. Benefits Include: Competitive salary 25 days holiday Comprehensive training packages Company phone & laptop Free on-site parking Additional benefits after probation, such as healthcare schemes, nursery childcare benefit, and an electric car scheme Key Responsibilities: Operational Leadership: Oversee the day-to-day operations, including facilities management, service contractors, and tenant relations. Team Management: Lead, inspire, and manage a team of facilities assistants to ensure the site runs smoothly. Customer Experience: Create a positive and engaging visitor experience, collaborating with tenants and stakeholders. Event Management: Develop and deliver weekly events and marketing strategies in partnership with the Events team, enhancing footfall and sponsorship opportunities. Financial Oversight: Manage service charge budgets, explore commercialisation opportunities, and improve visitor experience. Health & Safety: Conduct risk assessments and ensure compliance with H&S regulations. Continuous Improvement: Regularly review and enhance operational processes and standards. What We're Looking For: Experience: 5+ years in operational management within a client-facing industry (retail shopping centre experience preferred). Skills: Strong leadership, organisational, and communication skills with proficiency in Microsoft Office. Flexibility: A hands-on approach, capable of multitasking and adapting in a fast-paced environment. Commercial Mindset: Innovative ideas to enhance the visitor experience and drive revenue growth. Health & Safety Knowledge: Proficiency in H&S regulations and facilities management, with a willingness to undertake additional training. Personal Traits: Energetic, enthusiastic, and a passion for building relationships with stakeholders. Working Hours: 5 days over 7 (typically 9:00 AM - 5:30 PM with a 1-hour lunch break) Includes working two weekends per month (with midweek days off in lieu). Occasional emergency call-outs and flexibility to support events outside regular hours. Ready to Make Your Mark? This is your chance to lead operations at one of Kent's most iconic locations, combining history, retail, and community spirit. If you're an energetic, customer-focused professional with a passion for excellence, we'd love to hear from you! Apply now to become an integral part of our client's growing success.