The Recruitment Solution
Vehicle Technicians DAY AND NIGHT SHIFTS AVAILALBLE Would you like to work in a MOBILE role, Monday to Friday, based from HOME? Enjoy a fantastic salary package, 33 days holiday a year, plus bank holidays. Receive ongoing training, working for a main dealer group? THIS IS NOT A ROADSIDE BREAKDOWN ROLE Recognising the shift in customer expectations and the desire to minimise customer inconvenience, our client is looking for Mobile Service Technicians to work in the Bristol area. You will be working at local business premises and be responsible for carrying out inspection and service routines, repairs, and testing of vehicles in a professional and safe manner, in accordance with dealer and manufacturer standards. You will enjoy lots of rewards, from a performance-related bonus to 33 days' holiday plus many company benefits. You will also receive ongoing training to keep you up to speed with the latest technical developments. In addition to receiving a competitive salary, this position will offer: Industry leading package bonus scheme with uncapped earnings and an upsell bonus 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme Fully equipped van Pension Scheme & Life Assurance Privilege vehicle purchase scheme One day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website So, what do we look for from you as a Mobile Service Technician? An NVQ 3, City & Guilds or equivalent, Service Technician experience and ideally, you'll also have some main dealership experience An MOT testing qualification is desirable, but this isn't essential. A full valid driving licence as a minimum What is vital is that you have the attention to detail to keep standards high. To find out more or to apply for this vacancy you can email (url removed) or call Daniel directly on (phone number removed). We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Mobile Technicians, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valeter, Collection & Delivery Drivers. Car Sales Executive, Car Salesperson, Sales Executive, Car Sales, LCV Sales Executive, Commercial Vehicle Sales Executive, Service Advisor, Aftersales Advisor, Service Receptionist, Senior Service Advisor, Service Team Manager, Service Supervisor, STM Automotive Technician, PDI Technician, Service Technician, Senior Technician, Diagnostic Technician, Master Technician, Systems Technician, Qualified Technician, HGV Technician, LCV Technician, Heavy Goods Technician, Light Commercial Technician, Passenger Car Technician, Car Technician, Car Tech, LGV technician, Large Goods Vehicle Technician, Mechanic, HGV Fitter, Fast Fit technician Lots of Motor Trade Jobs throughout the UK Call Us Now for Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Vehicle Technicians DAY AND NIGHT SHIFTS AVAILALBLE Would you like to work in a MOBILE role, Monday to Friday, based from HOME? Enjoy a fantastic salary package, 33 days holiday a year, plus bank holidays. Receive ongoing training, working for a main dealer group? THIS IS NOT A ROADSIDE BREAKDOWN ROLE Recognising the shift in customer expectations and the desire to minimise customer inconvenience, our client is looking for Mobile Service Technicians to work in the Bristol area. You will be working at local business premises and be responsible for carrying out inspection and service routines, repairs, and testing of vehicles in a professional and safe manner, in accordance with dealer and manufacturer standards. You will enjoy lots of rewards, from a performance-related bonus to 33 days' holiday plus many company benefits. You will also receive ongoing training to keep you up to speed with the latest technical developments. In addition to receiving a competitive salary, this position will offer: Industry leading package bonus scheme with uncapped earnings and an upsell bonus 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme Fully equipped van Pension Scheme & Life Assurance Privilege vehicle purchase scheme One day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website So, what do we look for from you as a Mobile Service Technician? An NVQ 3, City & Guilds or equivalent, Service Technician experience and ideally, you'll also have some main dealership experience An MOT testing qualification is desirable, but this isn't essential. A full valid driving licence as a minimum What is vital is that you have the attention to detail to keep standards high. To find out more or to apply for this vacancy you can email (url removed) or call Daniel directly on (phone number removed). We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Mobile Technicians, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valeter, Collection & Delivery Drivers. Car Sales Executive, Car Salesperson, Sales Executive, Car Sales, LCV Sales Executive, Commercial Vehicle Sales Executive, Service Advisor, Aftersales Advisor, Service Receptionist, Senior Service Advisor, Service Team Manager, Service Supervisor, STM Automotive Technician, PDI Technician, Service Technician, Senior Technician, Diagnostic Technician, Master Technician, Systems Technician, Qualified Technician, HGV Technician, LCV Technician, Heavy Goods Technician, Light Commercial Technician, Passenger Car Technician, Car Technician, Car Tech, LGV technician, Large Goods Vehicle Technician, Mechanic, HGV Fitter, Fast Fit technician Lots of Motor Trade Jobs throughout the UK Call Us Now for Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
KwikFit
About us At Kwik Fit Mobile our Customer Support Teams are at the heart of everything we do. We are pivotal in delivering an outstanding service to both internal and external customers and ensuring overall success through controlling progress. Our Contact Centre based in Warrington is expanding and looking to engage customer focused individuals with a passion to create a positive experience for every customer by effectively managing expectations, and actively problem solving whilst working with a hybrid flexible working agreement, home, office or both tailored to suit. Our employees are dedicated, extremely hard working and loyal. As a company we understand that Learning and Development is important for healthy growth and progression of staff at all levels. We encourage our employees to have fun, work as a team, respect each other and be proud of the work they achieve. So, if this sounds like a place you would love to work, why not come and join us and become part our amazing Kwik Fit family. The role Reporting to the Customer Support Team Manager, the Customer Support Agent is responsible for monitoring the progress of planned Mobile Technician jobs, ensuring problems are anticipated early. The Customer Support Agent role is a crucial company ambassador as 'the voice of Kwik-Fit Mobile' striving to create a positive experience for every customer by effectively managing expectations, and actively problem solving. Key accountabilities Using the bespoke Kwik Fit system (Salesforce) monitor real-time work progress for a number of Mobile Technicians, anticipating and proactively identifying potential issues and seeking necessary solutions. Monitoring dashboards and Gantt charts to gain a clear understanding of work progress, ensuring the best outcome for the customer. Handle high volume inbound and outbound phone calls to Mobile Technicians as well as new and existing customers to manage expectations and make any re-arrangements if required. Provide specific product knowledge/technical advice as required ensuring that the customer's needs are fully met with confidence. Processing bookings to gain order numbers for completed bookings. Maintain high levels of customer awareness and flexibility. Report areas of improvement or concern to line manager. Work as a conscientious team member, always promoting a professional image of Kwik Fit operations. Undertake and maintain training as required. Skills & experience Relevant industry experience, ideally in sales/technical/customer service or similar challenging environment Advisory level knowledge of tyres is highly desirable Commercial awareness with the ability to make sound business decisions quickly. Confident and effective communicator with the ability to influence, negotiate and convey information in a clear, structured, and understandable manner, adapting approach to suit different situations Fosters effective and productive working relationships by demonstrating a positive, pro-active, and professional approach Ability to handle escalated calls, complaints, and queries as necessary, dealing with customers/stakeholders in a sensitive and diplomatic manner Experience of using modern multiple Windows based applications. Prepared to take the time to listen and consider opinions of others Demonstrable sense of responsibility, integrity, and resilience with the ability to build trust Capacity to work efficiently with both speed and accuracy, with the ability to remain calm under pressure, when dealing with multiple competing priorities and challenging deadlines/workload Highly organised when planning, seeing tasks through to completion Other Key Performance Indicators Achieving key maximum performance targets Surpassing Customer expectation with every call Complete timely and effective problem solving, escalating where required Maintain effective communication with relevant departments and stakeholders The shift pattern available is working on a 4 on 4 off schedule to replicate the Mobile Technicians in the field. Job Reference: KF09713
About us At Kwik Fit Mobile our Customer Support Teams are at the heart of everything we do. We are pivotal in delivering an outstanding service to both internal and external customers and ensuring overall success through controlling progress. Our Contact Centre based in Warrington is expanding and looking to engage customer focused individuals with a passion to create a positive experience for every customer by effectively managing expectations, and actively problem solving whilst working with a hybrid flexible working agreement, home, office or both tailored to suit. Our employees are dedicated, extremely hard working and loyal. As a company we understand that Learning and Development is important for healthy growth and progression of staff at all levels. We encourage our employees to have fun, work as a team, respect each other and be proud of the work they achieve. So, if this sounds like a place you would love to work, why not come and join us and become part our amazing Kwik Fit family. The role Reporting to the Customer Support Team Manager, the Customer Support Agent is responsible for monitoring the progress of planned Mobile Technician jobs, ensuring problems are anticipated early. The Customer Support Agent role is a crucial company ambassador as 'the voice of Kwik-Fit Mobile' striving to create a positive experience for every customer by effectively managing expectations, and actively problem solving. Key accountabilities Using the bespoke Kwik Fit system (Salesforce) monitor real-time work progress for a number of Mobile Technicians, anticipating and proactively identifying potential issues and seeking necessary solutions. Monitoring dashboards and Gantt charts to gain a clear understanding of work progress, ensuring the best outcome for the customer. Handle high volume inbound and outbound phone calls to Mobile Technicians as well as new and existing customers to manage expectations and make any re-arrangements if required. Provide specific product knowledge/technical advice as required ensuring that the customer's needs are fully met with confidence. Processing bookings to gain order numbers for completed bookings. Maintain high levels of customer awareness and flexibility. Report areas of improvement or concern to line manager. Work as a conscientious team member, always promoting a professional image of Kwik Fit operations. Undertake and maintain training as required. Skills & experience Relevant industry experience, ideally in sales/technical/customer service or similar challenging environment Advisory level knowledge of tyres is highly desirable Commercial awareness with the ability to make sound business decisions quickly. Confident and effective communicator with the ability to influence, negotiate and convey information in a clear, structured, and understandable manner, adapting approach to suit different situations Fosters effective and productive working relationships by demonstrating a positive, pro-active, and professional approach Ability to handle escalated calls, complaints, and queries as necessary, dealing with customers/stakeholders in a sensitive and diplomatic manner Experience of using modern multiple Windows based applications. Prepared to take the time to listen and consider opinions of others Demonstrable sense of responsibility, integrity, and resilience with the ability to build trust Capacity to work efficiently with both speed and accuracy, with the ability to remain calm under pressure, when dealing with multiple competing priorities and challenging deadlines/workload Highly organised when planning, seeing tasks through to completion Other Key Performance Indicators Achieving key maximum performance targets Surpassing Customer expectation with every call Complete timely and effective problem solving, escalating where required Maintain effective communication with relevant departments and stakeholders The shift pattern available is working on a 4 on 4 off schedule to replicate the Mobile Technicians in the field. Job Reference: KF09713
