14 jobs found

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing. Proof of Concept Strategic Solution & Data Engineer Why We Have This Role The focus of our Proof of Concept (POC) Strategic Solution & Data Engineer is to showcase and drive business value demonstrations of our platform for customers. The POC Engineer will partner and work with the Heads of Solutions Engineering to execute on use case specific sales strategy and product innovation application of the platform. In addition, they will assist in internal initiatives for sales enablement, cross functional alignment, and strategy adoption amongst field SEs.We are looking for creative thinkers and leaders who encourage collaboration and innovation within the team and across the company. The POC Engineer will manage their own quota and closely partner with Field Sales, Customer Success, Product Management, Product Marketing, Professional Services, Engineering, Sales, and Cloud Operations teams to communicate market requirements, improve our value proposition, and make our customers successful.This POC Engineer will also build out integrations for POCs (including conversational text data). As POCs are very time sensitive, this can be a fast-paced role at times in order to meet the deadlines. You will use tools like AWS to innovate, improve, and automate this integration process. You will become a subject matter expert around these integrations in order to support our sales teams when technical questions arise. How You'll Find Success Leading, mentoring, and partnering internally and externally with Field and Partner SEs, creating clear objectives and use cases to reach sales and company goals. Refining and scaling core sales engineering processes, such as discovery, technical qualification, custom demos, roundtables, and proof-of-concepts. Providing pre-sales technical/functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction. Developing and delivering high-quality Qualtrics presentations and product demonstrations. Presenting and articulating advanced product features and benefits, product future direction, and overall Qualtrics solutions. Effectively consulting with senior leaders of customer organizations. Participating in sales planning and business development activities. Presenting and articulating Qualtrics product's strengths relative to competitors. Working with data and learning new technical skills with limited oversight Helping others find solutions to problems Excellent problem solving, decision-making and analytical skills Collaborating with teams across the organization while also being able to work independently and as a self-starter Meeting aggressive deadlines How You'll Grow Career Action Planning with Manager Qmobility (internal transfers) You will be exposed to a myriad of business and technical roles throughout the company You'll learn and improve your programming skills in Python and JavaScript You'll increase your familiarity with AWS, the Cloud environment, Security, and global data protocols You'll find opportunities to step into other future roles like Engineering, Security, Product Management, Cloud Operations, Sales, Solution Engineering, and more. Things You'll Do Innovate, Innovate, Innovate, - break from the norm and experiment and push the platform to new levels, identify new use cases, and new applications with customers Provide exemplary pre-sales technical expertise for Global accounts through technical demonstrations, POC/Pilot evaluation, and ongoing sales consultation Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the enterprise Develop internal knowledge base materials in collaboration with other Leads such as marketing collateral, training materials, selling assets (decks, white papers, one sheets, webinars) etc. Build working knowledge of competing products and how to technically sell against them Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products Become an expert in Qualtrics XM Platform and other Qualtrics products Acquire data from customers (usually sftp or cloud storage APIs) Validate data with exceptional detail orientation (including audio data) Perform data transformations (using Python and Jupyter Notebooks) Load the data via APIs or pre-built Discover connectors Advise our Sales Engineers and customers as needed on the data, integrations, architecture, best practices, etc. Build new AWS-based tools to automate the proof of concept process What We're Looking For On Your CV Self-starter with 6+ years relevant analyst or other consultative experience with SaaS software Proven experience selling to C/VP level buyers and demonstrable win/close strategies Experience in analysis of business solutions in a variety of industries - Contact Center, Healthcare, Financial Services, CPG and High-Tech experience is a plus. Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc. Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques. Possess "best of breed" functional sales experience that could be applied across an entire sales area in general or specific functional categories Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics! Travel required (Up to 25%) High degree of curiosity, and interest in continuously learning and teaching 2-5 years of experience in a Data Engineer, Data Analyst, Technical Solutions Engineer or related role (external applicants) 3 - 5 years of scripting/coding experience (external applicants) Comfortable working with Python Experience interfacing with customers, especially technical teams Understanding and/or experience with cloud and linux environments (AWS a plus) Understanding and/or experience with and parsing different data formats (JSON, XML, etc) Understanding and/or experience with ETL, SQL Previous work in Customer and/or Employee Experience software and systems, including pre or post-sales support Bachelor's Degree (not required as equivalent work experience may also qualify) or Certifications with a focus on Business, Marketing, Analytics, or Computer Science Experience with AWS Experience with Javascript Basic understanding of digital interaction technologies such as live chat, virtual agents/chatbots Experience with Prefect Experience building User Interfaces What You Should Know About This Team Our Proof of Concept team is known for its collaborative spirit, a strong desire to learn, and, most importantly, to positively impact the lives of our customers. Our mission is to support the sales team and Qualtrics globally achieving sales targets by conveying confidence to the customer and demonstrating the value of our technology. No challenge is too small for us, and often creativity is our best tool at work. We are a dynamic team that feels very comfortable in constantly changing environments. Our Team's Favorite Perks and Benefits Qualtrics Experience Program - A bonus each year for an experience of your choosing Worldwide and diverse community that enjoys helping each other At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. . click apply for full job details

Senior Director, Agency Partnerships page is loaded Senior Director, Agency Partnerships Apply remote type Hybrid locations London, United Kingdom time type Full time posted on Posted 6 Days Ago job requisition id JR102115 Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. Reporting to our SVP Global Partnerships, the Senior Director, Agency Partnerships will drive and lead our agency channel strategy. You and your team will be responsible for managing relationships with, onboarding of, enabling of, activating of, and implementation of GTM strategies with our System Integrators, Digital Agencies, and eCommerce consultants. You will work closely with Sales and Marketing to manage the channel sales pipeline and go-to-market activities that bring new clients to the Commerce platform and influence the successful delivery of client projects. What You'll Do: Lead a team of Channel Account Managers to help them reach their full professional potential at Commerce Manage the KPIs for the team, identifying opportunities to improve performance Partner with Sales to drive partner sourced customer referrals and effectively co-sell with agency partners. Lead, manage and support with our global system integrator partnerships and enterprise partner acquisition strategy in the region. Lead and collaborate with the Commerce Marketing and Product teams to develop and implement effective go-to-market strategies (new integrations, new features, new markets) with new and existing partners. Responsibilities include working with and communicating across multiple team functions within Commerce and within partner organizations. Work with Partners to drive joint marketing initiatives through events and other marketing campaigns. Work with the Partners to develop Partner success metrics, including specific KPIs that drive merchant adoption and revenue growth for both Commerce and the partner. Work closely with the Commerce Enterprise Sales, Product, and Client Success teams (Onboarding and Account Management) to ensure smooth onboarding experiences and servicing processes of acquired merchants using partner integrations via the Commerce platforms. Deliver compelling capabilities demonstrations of the Commerce platform and address high-level technical questions, serving as a subject matter expert around how eCommerce platforms fit within overall digital commerce ecosystems. Plan, organize, lead, and control balanced revenue growth, continued merchant awareness and customer satisfaction with a long term, multi-year focus. Serve as a role model, source of inspiration, and coach for less experienced peers. Partner with the EMEA leadership team in cultivating an environment of teamwork, openness, creativity, and continuous improvement. Who You Are: 12+ years software or SaaS sales experience with a focus on consultative solutions selling in a rapidly growing and fast-paced environment including 7+ years experience in a quota-based sales or channel sale role and 5+ years of management experience required. Experience working in a Recurring Revenue or SaaS organization or Agency / systems integrator implementing ecommerce platforms and solutions. Deep understanding of a variety of eCommerce platforms including Magento, Salesforce Commerce Cloud, and Shopify Bachelor's degree, ideally in business or similar field preferred. Ability to travel domestically or internationally as needed. This job may require upwards of 25% travel to meet with partners which may require overnight stays or week-long stays at locations (depending on the project). Driven Achiever - You thrive on challenges and have a proven history of successfully, consistently achieving revenue goals and objectives, within a complex client acquisition-driven business, preferably in the mid-market or enterprise space. Action-Oriented - You have a passion for getting things done, carry out responsibilities with minimal direction, enjoy working hard, are full of energy for challenges, and seize opportunities more than others. Sales Star and Master Negotiator - You are a great salesperson with sales methodology knowledge who will be the role-model of sales excellence for the team. Your extensive experience will allow you and others to skillfully negotiate wins internally and externally while maintaining strong relationships. Master Communicator - You provide the information people to the right people at the right time in the right way, adjusting your approach to fit the audience and setting (one-on-one, small and large groups, peers, direct reports, and leaders inside and outside the organization). Excellent communication (written and verbal), presentation, and client/partner relationship skills are critical. Customer Focused - You have a passion for eCommerce and helping businesses become wildly successful and are dedicated to meeting the expectations and requirements of internal and external customers. You get first-hand information and use it for improvements in products and services, act with customers in mind, and establish and maintain effective relationships with customers, gaining their trust and respect. Strategist - You have perspective and can see and discuss multiple aspects and impacts of issues and project them into the future, recognize what can/should be done now to affect future performance, and see and understand the challenges between the current and the ideal situation. Business Acumen - You know what to prioritize, creatively solve complex problems, and use data to make decisions. You have a deep level of knowledge about how businesses work, keep up with relevant practices and trends, and know the competition. Organized - You can marshal the resources you need to get things done, simultaneously manage multiple priorities and/or projects, and deliver key milestones on time. A Planner - You have strong attention to detail, accurately scope out the length and difficulty of tasks and projects, anticipate and adjust for problems and roadblocks, and easy development and maintain schedules. Collaborative - You have demonstrated success working cross-functionally in matrixed organizations and have the ability to forge strong bonds and work collaboratively with key external and internal partners such across Product Development, Channel, Marketing, other sales channels. Composed - You know how to remain collected in a fast-paced, high pressure, dynamic environment and carry out responsibilities with minimal direction. Flexible - You not only cope with change, but you also thrive on it and can shift gears comfortably. Personable - You are a high energy professional with a resiliently positive attitude and deep personal confidence that exudes a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members. Technically Adept - You pick up on technical things quickly, enjoy learning new skills and knowledge, and are adept at staying ahead of the curve on relevant industry, company, product, or technical knowledge. You have a deep understanding of and CRM best practices and ideally have a basic understanding of HTML, CSS and internet technologies (shopping carts, web hosting, email, and online marketing tools). Technical knowledge and/or ability to write code is a plus. Courageous and Ethical - You possess professional courage, steadfastly persevere through challenges, are ambitious while humble, have high standards for ethics and integrity, and do the right things the right way. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team. Learn more about the Commerce team, culture and benefits at Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; . click apply for full job details

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing. Senior Solution Engineer Why We Have This Role Our presales organization is a group of highly driven individuals dedicated to closing experience gaps. The Solution Engineer team specializes in working with large, global customers to architect world-class experience management (XM) programs that drive a culture of action and create tangible business value. This person will work on some of our biggest Enterprise deals in EMEA and they will be based out of the London office. How You'll Find Success Provide presales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction. Provide direction and specialist knowledge in applying the technology/application to the customers organization. Develop and deliver high quality Qualtrics presentations and product demonstrations. Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions. Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services. Effectively consult with management of customer organizations. Participates in sales planning and business development activities. Develop and demonstrate moderately complex solutions. Architect solutions and prototype solutions for customers. Present and articulate Qualtrics product's strengths, relative to competitors. Interact with development to enhance/refine Qualtrics products. How You'll Grow Career Action Planning with Manager Wide range of products within the Experience Management suite Opportunity to deepen your knowledge in cutting-edge AI technologies. Qmobility (internal transfers) Things You'll Do Provide exemplary pre-sales technical expertise through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation. Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the business. Translate product/technical features into value drivers. Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and enterprise salespeople. Build working knowledge of competing products and how to technically sell against them Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products. Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams Become an expert in Qualtrics XM Platform and other Qualtrics products Develop/maintain technical and business knowledge of industry directions and trends What We're Looking For On Your Resume Significant experience in Sales and Technical roles with complex software in a SaaS/Cloud environment, working with C/VP level buyers Experience working with Enterprise level accounts across different industries High energy, self-starter comfortable with ambiguity in entrepreneurial environments. Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc. Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques. Possess "best of breed" functional sales experience that could be applied across an entire sales area in general or specific functional categories Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics! Previous work in Customer and/or Employee Experience software and systems, including pre or post-sales support Fluent in Engish Travel required (Up to 25%) What You Should Know About This Team The Qualtrics Solution Engineering team is known for its collaborative spirit, a strong desire to learn, and, most importantly, to positively impact the lives of our customers. Our mission is to support the sales team and Qualtrics in general in achieving their sales targets by conveying confidence to the customer and demonstrating the value of our technology. No challenge is too small for us, and often creativity is our best tool at work. We are a dynamic team that feels very comfortable in constantly changing environments. Our Team's Favourite Perks and Benefits Qualtrics Experience Program - A bonus each year for an experience of your choosing Worldwide and diverse community that enjoys helping each other At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act , Equal Opportunity Employment , Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know. Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind-the-scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

We're a growing team, and as we scale, so does our need to focus on expanding our Customer Success team. You'll be joining a people-focused company, and as a Enterprise Customer Success Manager (CSM) you will be a key player within the Vendavo organization, responsible for managing complex, high-value accounts. This role is focused on maintaining and strengthening relationships with senior leaders and decision-makers across various business units and geographies. The Enterprise CSM is proactive in driving adoption, value realization and aligning Vendavo's solutions with the customer's long-term business strategy. THE OPPORTUNITY Advocating customer needs throughout the customer lifecycle, understand customer business challenges, and industry trends consulting on how Vendavo can help them achieve their objectives Collaborate with the account team to develop account plan and call-to-actions Cultivate relationshipstodriveadoption, ensure retention, and maintain high overall customer satisfaction Develop partner focused relationships with key account contacts Understand customer concerns working effectively with internal teams to ensure our ability to resolve them Partner with Vendavo SME's andcustomer stakeholders advocating and anticipating the needs of customers Monitor and report out Customer Health Metrics (Usage,Value measurement, Customer Sat, Churn Risk, Maturity Model,etc.) Communicate with departmental leaders to ensure alignment of customer requirements, encourage best practices, and share relevant information with the appropriate internal team Champion customer needs relative to software feature requirements SupportingSales whenupsellopportunitiesare identified Other duties as assigned. THE SKILL SET Minimum 5 years of experience in Customer Success or a related role managing complex customer accounts at a Enterprise level. Experience with pricing, quoting, rebate, or analytics solutions in a B2B environment: Able to articulate value propositions and integration into business processes. Commercial Business Processes: Able to demonstrate an understanding of commercial processes such as quote to cash, list pricing, dynamic pricing, etc. Sales/Account Management Process Proficiency: Demonstrated proficiency with sales methodologies such as Challenger Sale, ForceManagement, MEDDPICC, or similar techniques. Project Governance Knowledge: Understanding of the principles of effective Project Governance, especially as it relates to complex software implementation. Business Systems Integration: Able to understand the principles of business systems interaction through integration and data transformation. Vendavo Solutions: Willingness to learn business process and technical use cases as they relate to Vendavo solutions. Enterprise Account Management: Experience managing large enterprise customer relationships (>$1 Billion in Revenue and global presence). Strong experience with SaaS software solutions. Familiarity with pricing or CPQ solutions is a plus. Demonstrated ability to engage and build relationships with customer executives and key decision-makers. Experience managing accounts that span multiple geographies and business units, driving consistency in outcomes. Proficient in using data to derive insights, track performance, and drive meaningful conversations with customers. Willingness to travel up to 10% and support international time zones. THE BENEFITS Fully remote based with the flexibility to work from anywhere in the UK Flexible working hours Working within a team of friendly, skilled people where help is always within reach 25 vacation days per year in addition to public holidays 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday 16 hours of paid volunteer time per year Group Life Insurance Income Protection Insurance Accident Insurance Pension Salary Exchange Scheme Optional Medical Insurance Travel insurance for business travels Cell phone allowance up to 80£ per month High-end laptop (Dell XPS or Mac) Quarterly team events (bowling, boat cruise, after-work) Competitive pay and bonus/commission THE VENDAVO STORY Vendavo partners with the world's leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions empower global manufacturers and distributors to manage, optimize, and digitize their end-to-end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers. We are passionate about helping our customers deliver the right products, at the right prices, at the right time, for the right people. OUR SAAS PRODUCTS Our B2B pricing and selling solutions include Vendavo Intelligent CPQ, Margin Bridge Analyzer, Profit Analyzer, Business Risk and Sales Alerts, Vendavo Sales Optimizer, Deal Price Optimizer, Vendavo Pricepoint, and Rebate & Channel Manager. You can learn more about our products here . OUR FUNDING We are backed by two of the top high-tech private equity firms in the world, have excellent financial health, and boast the top SaaS retention in our space. OUR CULTURE & YOU We collaborate with our customers unlike any others in our industry. Anchored in our values (Move with Integrity, Be Clear, Win as One, Solve for the Customer, Build What's Next), we are growing, constantly innovating, and consistently driving sustainable outcomes for our clients and partners. Unlocking opportunities for our customers would not be possible without our employees. When you are part of Vendavo, you're part of a company that's committed to your growth and invested in your career. Diversity, inclusion, and celebration of community are at our core, and we come together to learn from each other and honor our commitments. EMEA and California residents applying for positions at Vendavo can see our privacy policy here . OUR TEAM IS GROWING. YOU WILL TOO.

Sr Customer Success Manager Apply locations United Kingdom - London (Onfido) France - Paris (Onfido) time type Full time posted on Posted Yesterday job requisition id R003368 Career Growth, Flexibility and Collaboration! Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact! The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust's technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. Position Overview: As a Senior Customer Success Manager on the EMEA team, you will play a critical role in ensuring that our medium and large sized customers across the region achieve their goals, maximise the value of their investment in Onfido, and continue to grow their partnership with us. In this role, you will manage a portfolio of accounts, leading customer implementations and onboarding processes while nurturing strong, lasting client relationships. You will take the time to deeply understand each customer's unique priorities and challenges, ensuring they effectively utilise our product and realise its full potential. Senior Customer Success Managers at Onfido combine technical expertise, analytical prowess, and exceptional customer management skills. By analysing customer data and generating actionable insights, you will provide strategic recommendations to help customers enhance their results, streamline onboarding, and reduce fraud and risk. Responsibilities: Manage Customer Accounts: Oversee a portfolio of around 10-15 mid to large size accounts, actively monitoring customer performance metrics to ensure alignment with adoption and usage targets. Collaborate with Cross-Functional Teams: Partner closely with our Sales and Product teams to maintain a strong service offering, ensuring that customers receive exceptional value from their Onfido experience. Develop Expertise: Gain in-depth product and subject matter knowledge, allowing you to effectively present relevant features and functionality that meet specific customer needs. Proactively Address Challenges: Identify potential adoption and service blockers early, deploying proven strategies to overcome them and secure positive outcomes for customers. Build Strong Relationships: Foster productive relationships with internal stakeholders and external partners, ensuring seamless collaboration and communication. Master Technical Knowledge: Quickly learn, apply, and articulate the technical aspects of the Onfido platform, as well as understand competitor offerings to position our solutions effectively. Drive Growth: Identify opportunities to cross-sell additional Onfido products and increase usage. Collaborate with Account Executives to drive customer growth based on tangible value and outcomes. Be the Customer's Advocate: Work closely with clients to solve challenges, presenting tailored solutions while representing the customer's voice internally. Enhance Team Performance: Focus on personal and team development by sharing best practices, contributing to the overall effectiveness and scalability of the team. Qualifications: A minimum of 5 years in Customer Success Management, Client Services, Account Management, Technical Account Management, Implementation, or a similar role, with a proven ability to manage complex and high-value customer relationships. Advanced Portfolio Management: Extensive experience managing a Book of Business valued at $4M or more, with a strong track record of exceeding quarterly KPIs related to revenue, usage, and retention rates. Commercial and Technical Expertise: Deep understanding of business and technical challenges, particularly within IT development and deployment in the SaaS market. Strategic Business Solutions Focus: A forward-thinking approach with a focus on aligning customer success strategies to achieve critical business outcomes. Advanced Stakeholder Management: Demonstrable experience in managing and influencing high-level stakeholders. Expert Communication Skills: Exceptional ability to articulate complex information clearly and persuasively to both technical and non-technical audiences. Service Delivery Leadership: Proven leadership in overseeing service delivery, including monitoring performance and managing escalations. Data-Driven Decision-Making: Expertise in analyzing complex data sets to generate actionable insights that drive customer success. Extensive SaaS Experience: Significant experience working in SaaS environments. Preferred Qualifications: Multilingual Proficiency: Proficiency in a second language such as French, Spanish, or German is preferred. Benefits: 25 days annual leave plus a day off for your birthday. Two paid volunteering days per year. Private Medical + Dental Insurance through Allianz (extended up to 2 children). Life Assurance (3x Annual Base Salary). Generous paid parental leave. Life enrichment allowance of up to €95 per month. Expense up to €350 to purchase workstation setup equipment. About Entrust: Entrust keeps the world moving safely by enabling trusted experiences for identities, payments, and digital infrastructure. We offer an unmatched breadth of solutions that are critical to enabling trust for multi-cloud deployments, mobile identities, hybrid work, machine identity, electronic signatures, encryption, and more. For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer. For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce. If you require an accommodation, contact . Recruiter: Claudia Vernon

Enterprise Applications HCM Lead Consultant Location: London Time Type: Full time Posted on: 24 Days Ago Job Requisition ID: R More than you expected Grant Thornton UK LLP is part of a global network of independent audit, tax and advisory firms, made up of some 73,000 people in over 150 countries. We're a team of independent thinkers who put quality, inclusion, and integrity first. All around the world we bring a different experience to our clients. A better experience. One that delivers the expertise they need in a way that goes beyond. Personal, proactive, and agile. That's Grant Thornton. Job Description: NEW GROUND WON'T BREAK ITSELF. Every day our teams help people in businesses and communities to do what is right and achieve their goals. Grant Thornton's Business Consulting consists of Enterprise Applications, Technology, Finance, Operations, Deals, and People focus areas. The Enterprise Applications (EA) Practice is responsible for advisory and project implementation services related to Oracle Cloud Applications and Technology in particular, and ERP/HCM applications advisory consultancy more generally. You will undertake the role of a senior/lead consultant specializing in Oracle Cloud Payroll solution definition and implementation. Your activity for the EA Practice will include both pre-sales and post-sales assignments, with the latter in both advisory and project engagements, but with a focus on project delivery roles. Scope of engagements will include services spanning full HCM & ERP solutions, using Oracle Cloud SaaS products in the main, but extending to other parts of the Oracle Cloud footprint and other solutions and technologies where needed. Within project engagements and sales activity, you will promote a strong working relationship and team spirit with both Grant Thornton colleagues and customer project teams. Additionally, outside specific opportunity and project activity, you will contribute particularly to solution and proposition development and business development. A look into the role As a Enterprise Application HCM Lead Consultant within our team practice, you will: Work on a wide-reaching range of projects that will help businesses and communities flourish. Do what's right even when no one's looking, impacting our clients and our firm. Own the Payroll solution definition and delivery, collaborating with other senior sales and delivery leaders. Engage in the detail of Payroll solutions using your experience as a Payroll specialist implementation consultant. Take responsibility for all functional aspects of an Oracle Cloud Payroll implementation and be hands-on regarding technical aspects. Lead Payroll solution teams in the implementation of Payroll solutions while collaborating with EA practice leaders, Project Managers, and Solutions Architects. Measure your responsibilities in terms of successful design and delivery of Payroll projects and achieving reference ability of those customers. Knowing you're right for us Joining us as a HCM Lead Consultant, the minimum criteria you'll need is relevant Oracle certification in Cloud HCM/Payroll, and multiple years' experience in similar Consulting/Project roles, covering both successful project delivery and related sales/practice development activity. Your experience will include: Payroll implementation consultant and Payroll lead experience with strong solution design and hands-on functional and technical delivery. Knowledge of end user aspects of Payroll processing and advisory consulting related to Payroll best practices. Wider Oracle Cloud HCM experience, with Certification in other Oracle Cloud HCM modules. Experience of building lasting relationships with C Level and Senior Solution stakeholders. Excellent verbal and written communications. Experience in Project Delivery roles encompassing project leadership and oversight. Willingness to travel up to 100% at times depending on customer requirements. Knowing we're right for you Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people. We value difference and respect our colleagues to help everyone perform at their best. Beyond the job Life is more than work. We're happy to look at flexible working options for all our roles, and we'll always do our best to keep your work and life in balance.

Regional Vice President, Commercial (Remote, UK) United Kingdom (Remote) Grafana Labs is looking for a Regional Vice President, Commercial who will be responsible for supporting a team of Regional Directors who lead our Commercial team across EMEA. As the RVP you will be asked to drive revenue growth whilst actively coaching existing employees and attracting talent. The RVP holds ultimate responsibility for the region's success, reputation & culture - this senior leader should be experienced in cross-functional engagement and have a natural interest in partnering with other GTM, G&A, and R&D leaders - ensuring alignment of the region's success across all of EMEA. Your expertise will be critical in helping articulate the value of our solutions and building strong relationships between the prospect and the Grafana Labs team. This is a critical hire for the company, reporting directly to the Vice President of Sales for EMEA & APAC and working closely with the rest of the GTM leadership team. What You Will Be Doing: Managing a team of 3 Regional Directors across northern EMEA Fostering an environment of teamwork, transparency, creativity, and continuous improvement Travel when needed to assist in deal creation and closure, as well as meet any managerial needs by providing support to your team Partnering across all of Grafana GTM leadership to ensure a seamless customer experience You'll be responsible for making the team successful and delivering exceptional results You'll be responsible for hiring, retaining & developing great talent across the team from leaders to account executives What You Bring With You: 3+ years of second or third line SaaS Sales leadership Consistent track record of leading teams to exceed quotas and objectives within a fast-paced and technical client acquisition-driven business You have ideally led product-led sales teams before and worked with a complex, technical product Ability to operate in an entrepreneurial, remote environment Growth mindset, leading by example & proactively bringing solutions to challenges you identify, backed by data In the United Kingdom, the OTE compensation range for this role is £280,000 - £340,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here. About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo). Equal Opportunity Employer: At Grafana Labs we're building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we're working hard to make sure that's the foundation of our organization as we grow.

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.We believe: Every Experience Matters.Talent is Everywhere. All Belong HereAt Medallia, we hire the whole person.The TeamThe Data Analytics Solutions team implements and manages the Medallia text analytics, speech and social platform for leading global companies across retail, financial services, hospitality, high-tech and other industries, including the public sector.As a member of the team, you will work with senior decision makers at admired brands on a mission critical task helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology and tackle real business problems. You consult with clients to address and answer specific business questions they may have, as well as proactively analyze and study their data to provide valuable insights and findings that may not currently be known or evident to the client. You will gain exposure to a wide range of industries and work with great colleagues. You position yourself for many career options, not only in Professional Services but also in Marketing, Product, and Sales. And, mainly, you get to build: Build improvements for our customers, build a great company, and build a new industry.The RoleAs a Manager on the Data Analytics Solutions team, you will own and oversee the design of Medallia's text analytics, speech and social solutions. You will support the ongoing development and success of Medallia's client platforms, and will be responsible for the health of a portfolio of programs. You will also provide leadership and mentoring to other members of the Data Analytics Solutions team as well as the other Professional Services teams. Responsibilities Lead text analytics, speech and social implementations and program enhancements Provide support to senior team members on top tier accountsRoutinely consult with client core teams and business stakeholders on how to leverage text analytics, speech and social solutions to improve business outcomesDelegate tasks and allot time for project team membersDevelop text analytics and social expertise and act as primary Subject Matter Expert (SME) for project team membersIdentify and map business processes to text categorization rules in English and GermanCreate and implement analytics reports using the Medallia softwareDevelop a thorough understanding of product features and setup configurations that are relevant to each client program and industryAssist in the development of best practices and tool kitsProvide constructive product feedback to Medallia Product ManagementMinimum Qualifications: Bachelor degree in computer science, Business or Economics related degree, linguistics 4+ years experience in enterprise software, management or IT consulting, project management, customer management, market research, or similar experienceDemonstrated experience multi-tasking and handling a large portfolio of accounts with competing deadlines in a fast-paced environment Prior project management experiencePreferred Qualifications: Background in linguistics or a language-related fieldBachelor's degree in linguistics or a language related fieldExperience with JavaScript, XML, and/or RegEx a plus2+ years working on medium to large data analytics projectsStrong working knowledge of text mining, information retrieval, machine learning, or natural language processingFluency in English and ideally a European Language At Medallia, we don't just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. Apply Today Awards Diversity at Medallia As rated by current employees on Comparably As rated by current employees on Comparably

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. At nCino we are dedicated to creating software that is changing the banking industry by helping bankers lend with confidence, efficiency, and transparency and better engage with their customers. Transforming how financial institutions operate through innovation, reputation and speed, nCino works with more than 1,100 financial institutions globally whose assets range in size from $30 million to $2 trillion. A proven leader, nCino is part of the Forbes Cloud 100, one of the Top Company Cultures by Entrepreneur Magazine, and was named the #1 "Best Fintech to Work For" by American Banker. The Role The EMEA Pre-Sales Solution Architect Manager will lead a small team of Solution Architects who work in tandem with the Product Specialists and Direct Sales Team to evangelise the cloud, go deep on the Salesforce platform and integrations, and explain nCino architecture. This position reports directly to the EMEA Director of Presales and is a senior role within the nCino Pre-Sales organisation. As an acknowledged authority within the banking industry, the Pre-Sales Solution Architect Manager is a player coach role requiring the individual to balance the day between supporting the sales cycles and leading the team. The individual will have a breadth of knowledge and understanding of cloud solutions, application and data integration approaches, industry best practices, and broad banking business processes. The Pre-Sales Solution Architects collaborate with the multi-pillar sales and presales team to design innovative solutions that have financial industry-wide impact. They are the nCino enterprise architecture subject matter expert who designs custom built architectures to meet expected customer business requirements and value, provides best practices and addresses concerns and scenarios surrounding the cloud, SAAS, integrations, the Salesforce platform, IT operations, and security while working in tandem with direct sales, product management and engineering, and professional services when supporting the sales process. They will also be responsible for working with sales representatives to develop account plans and roadmaps, deal strategies, as well as helping executing against them. This includes driving requirements gathering, helping with qualifying opportunities, assisting with RFP/Proposal efforts, creating win themes, coordinating pre-sales resources, delivering presentations at various levels up to and including the C level, as well as other selling events. Beyond customer and prospect facing duties, a Pre-Sales Solution Architect is responsible for maintaining the nCino architecture assets, collaborating across technical teams, as well as staying on the leading edge of technologies related to the nCino product. Responsibilities Lead, develop and grow the Pre-Sales Solution Architecture team supporting sales cycles across the EMEA region. Engage and collaborate with peers in other geos and functions to nurture and develop an industry leading Solution architecture function and best practices. Mentor, coach and develop the team. Support nCino deals by presenting on the technical aspects of our solution informal meetings, handling objections and challenges from banking technology teams, while selling and promoting the value of nCino to IT leaders Work as part of the Sales leadership team, advising colleagues on how the technical factors may affect each Opportunity and making recommendations for appropriate tactics to win CIO/CTO approval for a nCino solution. Be/become an SME on Banking Architecture Be/become an SME on the use in banking environments of solutions built on the Salesforce Platform including its use for security, compliance, and regulations Develop a good understanding of how nCino fits into a banking architecture and the integration techniques that can be applied Coordinate and lead responses to security reviews and questions, with support from specialist colleagues Lead the response to prospect-specific technical inquiries around nCino Participate in scoping projects Perform (or coordinate specialist colleagues on) the delivery of administrative and integration demos of nCino/Salesforce capabilities Collaborate with other leaders and members of the Pre-Sales team to discover and understand the prospect's technical requirements and needs. Be skilled at eliciting client-specific goals and pain points and understanding the impact of these. Create customer-specific target-state architectures that include the nCino solution appropriately and document this architecture for use by professional services and customer success. Provide high-level overviews of nCino implementation methodology Aid the RFP team in answering all technical and security questions Provide point input on point of view documentation on relevant topics Speak at conferences on relevant topics Qualifications Bachelor of Science or Master's Degree in Engineering or Computer Science or similar relevant qualification. 2+ years of people management experience Either 8+ years of Salesforce experience, administration or implementation in client-facing situations or 8+ years of Banking technology and architecture experience, either within a bank or from a technology vendor pre-sales or project implementation perspective Good awareness of cloud-based technology and its application in banks Proven ability to present confidently in front of large audiences, to be credible discussing technical matters at CIO/CTO level and to react quickly to complex scenarios Comfortable working in highly complex environments with multiple cross-functional stakeholders Desired: 5+ years of Pre-Sales experience in Financial Services technology with a desire to work in a Sales environment Experience working with large/multinational/enterprise banks Native French or Spanish speaker Commercial or retail lending experience Salesforce Platform and AWS experience If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino. nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at . Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work. - provided by Dice