Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing. At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. Job Purpose: Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus. The role will include but is not limited to: Develop positive relationships with customers via phone, email and other channels using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements. Process customer queries related to account changes and business building. Engaging with both new and existing customers to ensure high levels of customer retention. Use bespoke Lifeplus IT systems to resolve and process customer orders and queries. Contacting customers where appropriate in order to resolve queries, offering a satisfactory resolution. Take prompt and appropriate action for the customers. Assist new customers with their enquiries and setting up accounts. Process and complete administration of payments. Collaborate with colleagues in Lifeplus to help us be the best we can be. Develop product and process knowledge to continue providing excellent customer service. Be a proud ambassador of Lifeplus to customers and colleagues. Candidate Profile: Fluent in German and English both verbally and written. Fluent in Swiss German is desirable. Passionate about delivering customer service. Willing to learn how to use a variety of bespoke IT systems. Positive and engaging communication skills. Ability to work in a team, ask for help and trust colleagues. Problem-solving skills to take the initiative and develop your knowledge. The values you'll stand by: Be generous with your knowledge, knowledge is only powerful if you share it with others. Bring integrity, listen first and then speak. Embrace transformation, be brave - it's easier to stick to what you know but we learn from our mistakes. Have quality at the heart of what you do, always give your best and expect the same from others in return What we offer you: LIFE Program : Embark on your customer care career journey with opportunities for growth and development through our LIFE Program. Learning Hub : Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs. Employee Assistance Program (EAP) : Access professional support for mental well-being through our EAP system. Exclusive Discounts : Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products. Mental Health First Aiders : Receive support from trained Mental Health First Aiders within the workplace. Pension Scheme : Secure your future with our contributory pension scheme, offering up to 6% contributions. Holiday Flexibility : Gain the freedom to buy or sell holiday days to suit your needs. Gym Membership Savings : Stay fit with discounts on gym memberships. Health and Wellness : Take advantage of our contributory hospital and health cash plan. Cycle2Work Scheme : Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme. Eye Care Vouchers : Keep your vision sharp with our eye care vouchers. Life Assurance : Enjoy peace of mind with our comprehensive life assurance plan. Additional offerings: Complimentary tea and coffee to keep you refreshed throughout the day. Enjoy fresh fruit, readily available within our breakout spaces. Access to Lifeplus products as needed, supporting your personal wellness. Experience the flexibility of our hybrid working model, with only one day per month required in the office. Annual social event to connect and celebrate with colleagues at our social get-together, fostering a sense of community and fun. Hours and Days: C rotational shift pattern: Week 1: Monday to Friday 09:45 to 18:00 Week 2: Monday to Thursday 09:45 to 18:00, and Saturday 08:00 to 16:15 Location: Lifeplus House, St Neots This role involves a mixture of home and office working, however we do ask that candidates are able to commute to our St Neots Office. The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role. Please note: The successful applicant will be required to undertake a criminal record check. Please advise us in advance if you have any special requirements if you are asked to attend an interview. Job Type: Full-time Pay: £26,400.00 per year Ability to commute/relocate: St. Neots PE19 8JH: reliably commute or plan to relocate before starting work (required) Language: German (required) English (required) Swiss German (preferred) Work authorisation: United Kingdom (required) Work Location: Hybrid remote in St. Neots PE19 8JH
Jul 13, 2025
Full time
Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing. At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. Job Purpose: Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus. The role will include but is not limited to: Develop positive relationships with customers via phone, email and other channels using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements. Process customer queries related to account changes and business building. Engaging with both new and existing customers to ensure high levels of customer retention. Use bespoke Lifeplus IT systems to resolve and process customer orders and queries. Contacting customers where appropriate in order to resolve queries, offering a satisfactory resolution. Take prompt and appropriate action for the customers. Assist new customers with their enquiries and setting up accounts. Process and complete administration of payments. Collaborate with colleagues in Lifeplus to help us be the best we can be. Develop product and process knowledge to continue providing excellent customer service. Be a proud ambassador of Lifeplus to customers and colleagues. Candidate Profile: Fluent in German and English both verbally and written. Fluent in Swiss German is desirable. Passionate about delivering customer service. Willing to learn how to use a variety of bespoke IT systems. Positive and engaging communication skills. Ability to work in a team, ask for help and trust colleagues. Problem-solving skills to take the initiative and develop your knowledge. The values you'll stand by: Be generous with your knowledge, knowledge is only powerful if you share it with others. Bring integrity, listen first and then speak. Embrace transformation, be brave - it's easier to stick to what you know but we learn from our mistakes. Have quality at the heart of what you do, always give your best and expect the same from others in return What we offer you: LIFE Program : Embark on your customer care career journey with opportunities for growth and development through our LIFE Program. Learning Hub : Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs. Employee Assistance Program (EAP) : Access professional support for mental well-being through our EAP system. Exclusive Discounts : Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products. Mental Health First Aiders : Receive support from trained Mental Health First Aiders within the workplace. Pension Scheme : Secure your future with our contributory pension scheme, offering up to 6% contributions. Holiday Flexibility : Gain the freedom to buy or sell holiday days to suit your needs. Gym Membership Savings : Stay fit with discounts on gym memberships. Health and Wellness : Take advantage of our contributory hospital and health cash plan. Cycle2Work Scheme : Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme. Eye Care Vouchers : Keep your vision sharp with our eye care vouchers. Life Assurance : Enjoy peace of mind with our comprehensive life assurance plan. Additional offerings: Complimentary tea and coffee to keep you refreshed throughout the day. Enjoy fresh fruit, readily available within our breakout spaces. Access to Lifeplus products as needed, supporting your personal wellness. Experience the flexibility of our hybrid working model, with only one day per month required in the office. Annual social event to connect and celebrate with colleagues at our social get-together, fostering a sense of community and fun. Hours and Days: C rotational shift pattern: Week 1: Monday to Friday 09:45 to 18:00 Week 2: Monday to Thursday 09:45 to 18:00, and Saturday 08:00 to 16:15 Location: Lifeplus House, St Neots This role involves a mixture of home and office working, however we do ask that candidates are able to commute to our St Neots Office. The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role. Please note: The successful applicant will be required to undertake a criminal record check. Please advise us in advance if you have any special requirements if you are asked to attend an interview. Job Type: Full-time Pay: £26,400.00 per year Ability to commute/relocate: St. Neots PE19 8JH: reliably commute or plan to relocate before starting work (required) Language: German (required) English (required) Swiss German (preferred) Work authorisation: United Kingdom (required) Work Location: Hybrid remote in St. Neots PE19 8JH
Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing. At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. Job Purpose: Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus. The role will include but is not limited to: Develop positive relationships with customers via phone, email and other channels using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements. Process customer queries related to account changes and business building. Engaging with both new and existing customers to ensure high levels of customer retention. Use bespoke Lifeplus IT systems to resolve and process customer orders and queries. Contacting customers where appropriate in order to resolve queries, offering a satisfactory resolution. Take prompt and appropriate action for the customers. Assist new customers with their enquiries and setting up accounts. Process and complete administration of payments. Collaborate with colleagues in Lifeplus to help us be the best we can be. Develop product and process knowledge to continue providing excellent customer service. Be a proud ambassador of Lifeplus to customers and colleagues. Candidate Profile: Fluent in German and English both verbally and written. Fluent in Swiss German is desirable. Passionate about delivering customer service. Willing to learn how to use a variety of bespoke IT systems. Positive and engaging communication skills. Ability to work in a team, ask for help and trust colleagues. Problem-solving skills to take the initiative and develop your knowledge. The values you'll stand by: Be generous with your knowledge, knowledge is only powerful if you share it with others. Bring integrity, listen first and then speak. Embrace transformation, be brave - it's easier to stick to what you know but we learn from our mistakes. Have quality at the heart of what you do, always give your best and expect the same from others in return What we offer you: LIFE Program : Embark on your customer care career journey with opportunities for growth and development through our LIFE Program. Learning Hub : Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs. Employee Assistance Program (EAP) : Access professional support for mental well-being through our EAP system. Exclusive Discounts : Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products. Mental Health First Aiders : Receive support from trained Mental Health First Aiders within the workplace. Pension Scheme : Secure your future with our contributory pension scheme, offering up to 6% contributions. Holiday Flexibility : Gain the freedom to buy or sell holiday days to suit your needs. Gym Membership Savings : Stay fit with discounts on gym memberships. Health and Wellness : Take advantage of our contributory hospital and health cash plan. Cycle2Work Scheme : Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme. Eye Care Vouchers : Keep your vision sharp with our eye care vouchers. Life Assurance : Enjoy peace of mind with our comprehensive life assurance plan. Additional offerings: Complimentary tea and coffee to keep you refreshed throughout the day. Enjoy fresh fruit, readily available within our breakout spaces. Access to Lifeplus products as needed, supporting your personal wellness. Experience the flexibility of our hybrid working model, with only one day per month required in the office. Annual social event to connect and celebrate with colleagues at our social get-together, fostering a sense of community and fun. Hours and Days: C rotational shift pattern: Week 1: Monday to Friday 09:45 to 18:00 Week 2: Monday to Thursday 09:45 to 18:00, and Saturday 08:00 to 16:15 Location: Lifeplus House, St Neots This role involves a mixture of home and office working, however we do ask that candidates are able to commute to our St Neots Office. The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role. Please note: The successful applicant will be required to undertake a criminal record check. Please advise us in advance if you have any special requirements if you are asked to attend an interview. Job Type: Full-time Pay: £26,400.00 per year Ability to commute/relocate: St. Neots PE19 8JH: reliably commute or plan to relocate before starting work (required) Language: German (required) English (required) Swiss German (preferred) Work authorisation: United Kingdom (required) Work Location: Hybrid remote in St. Neots PE19 8JH
Jul 11, 2025
Full time
Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing. At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. Job Purpose: Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus. The role will include but is not limited to: Develop positive relationships with customers via phone, email and other channels using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements. Process customer queries related to account changes and business building. Engaging with both new and existing customers to ensure high levels of customer retention. Use bespoke Lifeplus IT systems to resolve and process customer orders and queries. Contacting customers where appropriate in order to resolve queries, offering a satisfactory resolution. Take prompt and appropriate action for the customers. Assist new customers with their enquiries and setting up accounts. Process and complete administration of payments. Collaborate with colleagues in Lifeplus to help us be the best we can be. Develop product and process knowledge to continue providing excellent customer service. Be a proud ambassador of Lifeplus to customers and colleagues. Candidate Profile: Fluent in German and English both verbally and written. Fluent in Swiss German is desirable. Passionate about delivering customer service. Willing to learn how to use a variety of bespoke IT systems. Positive and engaging communication skills. Ability to work in a team, ask for help and trust colleagues. Problem-solving skills to take the initiative and develop your knowledge. The values you'll stand by: Be generous with your knowledge, knowledge is only powerful if you share it with others. Bring integrity, listen first and then speak. Embrace transformation, be brave - it's easier to stick to what you know but we learn from our mistakes. Have quality at the heart of what you do, always give your best and expect the same from others in return What we offer you: LIFE Program : Embark on your customer care career journey with opportunities for growth and development through our LIFE Program. Learning Hub : Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs. Employee Assistance Program (EAP) : Access professional support for mental well-being through our EAP system. Exclusive Discounts : Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products. Mental Health First Aiders : Receive support from trained Mental Health First Aiders within the workplace. Pension Scheme : Secure your future with our contributory pension scheme, offering up to 6% contributions. Holiday Flexibility : Gain the freedom to buy or sell holiday days to suit your needs. Gym Membership Savings : Stay fit with discounts on gym memberships. Health and Wellness : Take advantage of our contributory hospital and health cash plan. Cycle2Work Scheme : Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme. Eye Care Vouchers : Keep your vision sharp with our eye care vouchers. Life Assurance : Enjoy peace of mind with our comprehensive life assurance plan. Additional offerings: Complimentary tea and coffee to keep you refreshed throughout the day. Enjoy fresh fruit, readily available within our breakout spaces. Access to Lifeplus products as needed, supporting your personal wellness. Experience the flexibility of our hybrid working model, with only one day per month required in the office. Annual social event to connect and celebrate with colleagues at our social get-together, fostering a sense of community and fun. Hours and Days: C rotational shift pattern: Week 1: Monday to Friday 09:45 to 18:00 Week 2: Monday to Thursday 09:45 to 18:00, and Saturday 08:00 to 16:15 Location: Lifeplus House, St Neots This role involves a mixture of home and office working, however we do ask that candidates are able to commute to our St Neots Office. The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role. Please note: The successful applicant will be required to undertake a criminal record check. Please advise us in advance if you have any special requirements if you are asked to attend an interview. Job Type: Full-time Pay: £26,400.00 per year Ability to commute/relocate: St. Neots PE19 8JH: reliably commute or plan to relocate before starting work (required) Language: German (required) English (required) Swiss German (preferred) Work authorisation: United Kingdom (required) Work Location: Hybrid remote in St. Neots PE19 8JH
German Speaking Customer Service Administrator Salary £20 - 27,000Hybrid working 1 day per month in the office in Cambridgeshire Are you a fluent German or Swiss German? Do you want to work from home? Do you enjoy working with customers? If the answer is YES then this is an ideal career opportunity for you! Our client is a people focused business who strive to create an environment where mutual respect, trust, collaboration and a shared sense of purpose drives their success. They are looking for a German Speaking Customer Service Administrator to join the Customer Services team that want to work for a unique company with lovely, kind and generous people. They have a network of German Speaking Customer Service Administrators that are passionate about their products and people. The German Speaking Customer Service Administrator will assist a wide range of customers with their product orders and questions. The Customer Service Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Service is the first contact point for our network and the role is to truly represent the values and principles of customer service. They Have an amazing reward package that includes:Rewarding salary packages Contributory pension scheme of up to 6%Opportunity to buy & sell holidayGym membership discountsContributory hospital and health cash planDiscounts at leading brands and retailersRelocation support package for anyone located 50 miles or more from the office.Cycle2Work schemeEye care vouchersFree own label nutritional and personal care products at workLife assurance This role offers a mixture of home and office working, typically 1 day per month will be in the office to collaborate with colleagues at our St Neots office. Days and requirements may change in line with business needs and you will work a shift pattern. Excellent opportunity highly recommended for any German Speaking Customer Care Administrators. Athena Resourcing Solutions is an employment agency and employment business. We are an equal opportunities employer and we welcome applications from candidates of all races, genders, ages, religions and beliefs, sexual orientations and people with disabilities. Due to the high volume of applications we receive we are very sorry but it is not always possible to respond to each applicant personally. Only those applicants who are short listed for the position can be contacted. If you have not heard from us within two days please assume that your application for this particular position has been unsuccessful. By submitting your CV to us and/or applying for any job vacancy advertised by us, you agree to your data being processed by us and to receive job alert emails / job related information or other career development related information.Search criteria: Germany, German, Customer care, remote working, home based, flexible working JBRP1_UKTJ
Feb 19, 2025
Full time
German Speaking Customer Service Administrator Salary £20 - 27,000Hybrid working 1 day per month in the office in Cambridgeshire Are you a fluent German or Swiss German? Do you want to work from home? Do you enjoy working with customers? If the answer is YES then this is an ideal career opportunity for you! Our client is a people focused business who strive to create an environment where mutual respect, trust, collaboration and a shared sense of purpose drives their success. They are looking for a German Speaking Customer Service Administrator to join the Customer Services team that want to work for a unique company with lovely, kind and generous people. They have a network of German Speaking Customer Service Administrators that are passionate about their products and people. The German Speaking Customer Service Administrator will assist a wide range of customers with their product orders and questions. The Customer Service Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Service is the first contact point for our network and the role is to truly represent the values and principles of customer service. They Have an amazing reward package that includes:Rewarding salary packages Contributory pension scheme of up to 6%Opportunity to buy & sell holidayGym membership discountsContributory hospital and health cash planDiscounts at leading brands and retailersRelocation support package for anyone located 50 miles or more from the office.Cycle2Work schemeEye care vouchersFree own label nutritional and personal care products at workLife assurance This role offers a mixture of home and office working, typically 1 day per month will be in the office to collaborate with colleagues at our St Neots office. Days and requirements may change in line with business needs and you will work a shift pattern. Excellent opportunity highly recommended for any German Speaking Customer Care Administrators. Athena Resourcing Solutions is an employment agency and employment business. We are an equal opportunities employer and we welcome applications from candidates of all races, genders, ages, religions and beliefs, sexual orientations and people with disabilities. Due to the high volume of applications we receive we are very sorry but it is not always possible to respond to each applicant personally. Only those applicants who are short listed for the position can be contacted. If you have not heard from us within two days please assume that your application for this particular position has been unsuccessful. By submitting your CV to us and/or applying for any job vacancy advertised by us, you agree to your data being processed by us and to receive job alert emails / job related information or other career development related information.Search criteria: Germany, German, Customer care, remote working, home based, flexible working JBRP1_UKTJ
German Speaking Customer Care AdministratorSalary £20 - 27,000Hybrid working 1 day per month in the office in Cambridgeshire Our client is a people focused business who strive to create an environment where mutual respect, trust, collaboration and a shared sense of purpose drives their success. They are looking for German Speaking Customer Care Administrator to join the German Speaking Customer Care team that want to work for a unique company with lovely, kind and generous people. They have a network of German Speaking Customer Care Administrators that are passionate about their products and people. The German Speaking Customer Care Administrator will assist a wide range of customers with their product orders and questions. The German Speaking Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of customer service. German Speaking Customer Care Administrator Key Responsibilities: Answer customer queries and process incoming customer requests via phone and email using contact ticket management software in line with policies and service level agreements.Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.Participate in the ongoing development of Customer Care and the wider businessKeep up to date with processes, and ensure a thorough understanding of the companys business German Speaking Customer Care Administrator Key AttributesPassionate about delivering excellent customer service.Must be fluent in both oral and written English and German or Swiss GermanKnowledge of sales process and ordering systems is desirable but not essential.Excellent communication skills with both internal & external customers.Able to build good relationships at all levels with a positive and flexible approach.Able to solve problems, have initiative, and open to continuous improvement and learning. Additional Rewards:Rewarding salary packages Contributory pension scheme of up to 6%Opportunity to buy & sell holidayGym membership discountsContributory hospital and health cash planDiscounts at leading brands and retailersRelocation support package for anyone located 50 miles or more from the office.Cycle2Work schemeEye care vouchersFree own label nutritional and personal care products at workLife assurance This role offers a mixture of home and office working, typically 1 day per month will be in the office to collaborate with colleagues at our St Neots office. Days and requirements may change in line with business needs. Sample Shift Pattern 5-week rotation: £25,000 per yearo Week 1: Monday to Friday. 07 15o Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07 45o Week 3: Monday to Friday. 11 15o Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08 15o Week 5: Monday to Friday. 11 00 Excellent opportunity highly recommended for any German Speaking Customer Care Administrators. Athena Resourcing Solutions is an employment agency and employment business. We are an equal opportunities employer and we welcome applications from candidates of all races, genders, ages, religions and beliefs, sexual orientations and people with disabilities. Due to the high volume of applications we receive we are very sorry but it is not always possible to respond to each applicant personally. Only those applicants who are short listed for the position can be contacted. If you have not heard from us within two days please assume that your application for this particular position has been unsuccessful. By submitting your CV to us and/or applying for any job vacancy advertised by us, you agree to your data being processed by us and to receive job alert emails / job related information or other career development related information. Search criteria: Germany, German, Customer care, remote working, home based, flexible working JBRP1_UKTJ
Feb 19, 2025
Full time
German Speaking Customer Care AdministratorSalary £20 - 27,000Hybrid working 1 day per month in the office in Cambridgeshire Our client is a people focused business who strive to create an environment where mutual respect, trust, collaboration and a shared sense of purpose drives their success. They are looking for German Speaking Customer Care Administrator to join the German Speaking Customer Care team that want to work for a unique company with lovely, kind and generous people. They have a network of German Speaking Customer Care Administrators that are passionate about their products and people. The German Speaking Customer Care Administrator will assist a wide range of customers with their product orders and questions. The German Speaking Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of customer service. German Speaking Customer Care Administrator Key Responsibilities: Answer customer queries and process incoming customer requests via phone and email using contact ticket management software in line with policies and service level agreements.Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.Participate in the ongoing development of Customer Care and the wider businessKeep up to date with processes, and ensure a thorough understanding of the companys business German Speaking Customer Care Administrator Key AttributesPassionate about delivering excellent customer service.Must be fluent in both oral and written English and German or Swiss GermanKnowledge of sales process and ordering systems is desirable but not essential.Excellent communication skills with both internal & external customers.Able to build good relationships at all levels with a positive and flexible approach.Able to solve problems, have initiative, and open to continuous improvement and learning. Additional Rewards:Rewarding salary packages Contributory pension scheme of up to 6%Opportunity to buy & sell holidayGym membership discountsContributory hospital and health cash planDiscounts at leading brands and retailersRelocation support package for anyone located 50 miles or more from the office.Cycle2Work schemeEye care vouchersFree own label nutritional and personal care products at workLife assurance This role offers a mixture of home and office working, typically 1 day per month will be in the office to collaborate with colleagues at our St Neots office. Days and requirements may change in line with business needs. Sample Shift Pattern 5-week rotation: £25,000 per yearo Week 1: Monday to Friday. 07 15o Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07 45o Week 3: Monday to Friday. 11 15o Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08 15o Week 5: Monday to Friday. 11 00 Excellent opportunity highly recommended for any German Speaking Customer Care Administrators. Athena Resourcing Solutions is an employment agency and employment business. We are an equal opportunities employer and we welcome applications from candidates of all races, genders, ages, religions and beliefs, sexual orientations and people with disabilities. Due to the high volume of applications we receive we are very sorry but it is not always possible to respond to each applicant personally. Only those applicants who are short listed for the position can be contacted. If you have not heard from us within two days please assume that your application for this particular position has been unsuccessful. By submitting your CV to us and/or applying for any job vacancy advertised by us, you agree to your data being processed by us and to receive job alert emails / job related information or other career development related information. Search criteria: Germany, German, Customer care, remote working, home based, flexible working JBRP1_UKTJ
