IT Service Specialist, IBM

UK HQ, 40 High Street, Street, Somerset, United Kingdom Req

IT Service Specialist- Platforms IBM

Clarks, Street, Somerset BA16 0EQ

The Infrastructure Platforms team manages all server-related infrastructure and hardware within the Clarks datacentres, including virtualisation, storage, compute, backup, and recovery. We now have an excellent opportunity for someone keen to gain experience in a broad range of systems and services. In larger companies, there's often a narrower focus, but working in the small team we have in Clarks means the role has accountability for many technologies.

What You'll Do

Day-to-day activities can vary from remote management of operating systems, performance monitoring and tuning, troubleshooting (often with broad involvement from multiple teams and including out-of-hours support), hardware replacement and maintenance of storage appliances, cabling, and firmware updates. Each day can be very different and requirement for out-of-hours support is needed on a rota basis.

What You'll Bring with You

To be successful in this role, you will need:

• You will have a strong foundation in IT support, including troubleshooting hardware, operating systems, and network issues.
• Ideally 3-5 years of experience in AIX/Linux system administration.
• Experience of managing IBM Power hardware, including setup, configuration, troubleshooting, maintenance, firmware and software management.
• Some experience of IBM Storage is preferable including provisioning, snapshot restore and replication policy maintenance.
• An opportunity to learn IBM Workload Scheduler if you have no previous knowledge to help support our Operations Team.
• Experience in troubleshooting, capacity planning and DR procedures.
• Maintaining SFTP servers and scripts.
• An opportunity to learn IBM Spectrum Protect our backup and recovery tool of choice, including maintenance of tape libraries and disk backup targets.
• Experience working in very small teams, needing to make risk-based decisions under pressure. Must be able to communicate effectively with both the wider team and business project teams as required.

Skills

• Communication
• Troubleshooting
• Capacity Planning
• AIX
• IBM Power
• Technical Support
• System Administration

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825 when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. Sparking revolutions and defining generations, Clarks' archive of over 22,000 pairs includes the inimitable Desert Boot and Wallabee - and a ground-breaking combination of invention and craftsmanship remains at the heart of what the brand does now. Cutting-edge collaborations with cultural icons and KOLs, taking strides in social change, reimagining legendary silhouettes, and making shoes that move with the world ahead - Clarks is never standing still.

• UK HQ, 40 High Street, Street, Somerset, United Kingdom