Our client is a leading specialist mortgage lender who provide award winning products. Due to expansion, they're looking to recruit a Senior Collections Executive paying up to £32,00 and plus up to a 15% annual bonus. This is to be based from their office in Wolverhampton, where they have a hybrid working policy in place. You will undertake all aspects of financial support activity utilising inbound and outbound technology. Confidently negotiating payment arrangements or alternative solutions for individual customer situations, to minimise bad debts. What is expected of the Senior Collections Executive? Respond to all enquiries, whether received by telephone, in writing or in person, efficiently and in accordance with the Group's Financial Support Policies and Procedures; Through effective questioning and listening skills, discuss with customers how and why their account is in arrears, identifying root causes and future barriers, always ensuring that dialogue is in keeping with the principals of the company's treating customers fairly principles. Be able to effectively handle a customer journey end to end customer journey. Identify improvements in processes, making recommendations to your to improve efficiency throughout the arrears process. Deputise for Team Manager, leading team and appropriately when required. Act as team coach, taking responsibility for the development of team members. Responsible for monitoring and distributing workloads ensuring urgent tasks are prioritised across the operation and departmental SLAs are achieved. Escalate areas where the Financial Support policies and procedures are not up to date and/or not reflective of current practices, ensuring that approved policies are consistently adhered to and that all decisions made are within mandated controls. Reconciliation of new arrears cases, ensuring accuracy and spreadsheet updated and completed by 3rd working day of the month; Process monthly arrears cases effectively and in line with the Group Arrears Management and Forbearance policy. Interact with the Group's outsourced Back Office operational team providing advice/assistance and support quality checking work before the release of correspondence; Identify accounts to be considered for litigation, prepare pre litigation checklist and refer for sign off; Oversee preparation and issue of Formal Demands, Pre-Enforcement Security Review and Law of Property Act Receiver Instructions and escalate where necessary; Liaise and build great working relationships with external service providers; Amend mortgage accounts as necessary ensuring accurate entry onto the relevant mortgage service system; Ensure system notes are up to date reflecting the role holder's recent interaction with borrowers and correspondence/dialogue undertaken; Raise charges, debit accounts and write to borrower as appropriate and necessary; Ensure compliance with all statutory and regulatory requirements for mortgage arrears with particular emphasis on achieving fair customer outcomes; Ensure departmental SLAs are maintained and any issues/concerns are referred on a timely basis; Ensure issue of quarterly arrears statements in line with regulatory timescales Ensure that you fully understand and comply with the organisation's Risk Management Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you put customers at the heart of everything you do. Ensure that you fully understand and comply with the organisation's Data Governance Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you treat data as an important corporate asset which must be protected and managed. Maintain the company's compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. What we look for in a Senior Collections Executive? Previous experience of previous experience working within a Financial Support environment is essential. Previous experience of undertaking complex and litigation arrears activities. Previous experience of MI collation and output production is desirable. Previous experience of coaching and mentoring is desirable. Detailed knowledge of the technical aspects of arrears management is essential. Good working knowledge of litigation processes is essential. Good working knowledge of Microsoft Word, Powerpoint & Excel is essential. What the Senior Collections Executive will receive? Up to £32,000 Up to 15% annual bonus Hybrid working 28 days annual leave plus bank holidays Contributory pension (8% employer 5% employee) Life Assurance (4x salary) plus Group Income Protection Access to Private Medical Insurance and Medical Cash Plan Additional benefits such as Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase/sell schemes, Employee Perk Portals, Payroll giving and save as you earn scheme InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Mar 06, 2025
Full time
Our client is a leading specialist mortgage lender who provide award winning products. Due to expansion, they're looking to recruit a Senior Collections Executive paying up to £32,00 and plus up to a 15% annual bonus. This is to be based from their office in Wolverhampton, where they have a hybrid working policy in place. You will undertake all aspects of financial support activity utilising inbound and outbound technology. Confidently negotiating payment arrangements or alternative solutions for individual customer situations, to minimise bad debts. What is expected of the Senior Collections Executive? Respond to all enquiries, whether received by telephone, in writing or in person, efficiently and in accordance with the Group's Financial Support Policies and Procedures; Through effective questioning and listening skills, discuss with customers how and why their account is in arrears, identifying root causes and future barriers, always ensuring that dialogue is in keeping with the principals of the company's treating customers fairly principles. Be able to effectively handle a customer journey end to end customer journey. Identify improvements in processes, making recommendations to your to improve efficiency throughout the arrears process. Deputise for Team Manager, leading team and appropriately when required. Act as team coach, taking responsibility for the development of team members. Responsible for monitoring and distributing workloads ensuring urgent tasks are prioritised across the operation and departmental SLAs are achieved. Escalate areas where the Financial Support policies and procedures are not up to date and/or not reflective of current practices, ensuring that approved policies are consistently adhered to and that all decisions made are within mandated controls. Reconciliation of new arrears cases, ensuring accuracy and spreadsheet updated and completed by 3rd working day of the month; Process monthly arrears cases effectively and in line with the Group Arrears Management and Forbearance policy. Interact with the Group's outsourced Back Office operational team providing advice/assistance and support quality checking work before the release of correspondence; Identify accounts to be considered for litigation, prepare pre litigation checklist and refer for sign off; Oversee preparation and issue of Formal Demands, Pre-Enforcement Security Review and Law of Property Act Receiver Instructions and escalate where necessary; Liaise and build great working relationships with external service providers; Amend mortgage accounts as necessary ensuring accurate entry onto the relevant mortgage service system; Ensure system notes are up to date reflecting the role holder's recent interaction with borrowers and correspondence/dialogue undertaken; Raise charges, debit accounts and write to borrower as appropriate and necessary; Ensure compliance with all statutory and regulatory requirements for mortgage arrears with particular emphasis on achieving fair customer outcomes; Ensure departmental SLAs are maintained and any issues/concerns are referred on a timely basis; Ensure issue of quarterly arrears statements in line with regulatory timescales Ensure that you fully understand and comply with the organisation's Risk Management Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you put customers at the heart of everything you do. Ensure that you fully understand and comply with the organisation's Data Governance Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you treat data as an important corporate asset which must be protected and managed. Maintain the company's compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. What we look for in a Senior Collections Executive? Previous experience of previous experience working within a Financial Support environment is essential. Previous experience of undertaking complex and litigation arrears activities. Previous experience of MI collation and output production is desirable. Previous experience of coaching and mentoring is desirable. Detailed knowledge of the technical aspects of arrears management is essential. Good working knowledge of litigation processes is essential. Good working knowledge of Microsoft Word, Powerpoint & Excel is essential. What the Senior Collections Executive will receive? Up to £32,000 Up to 15% annual bonus Hybrid working 28 days annual leave plus bank holidays Contributory pension (8% employer 5% employee) Life Assurance (4x salary) plus Group Income Protection Access to Private Medical Insurance and Medical Cash Plan Additional benefits such as Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase/sell schemes, Employee Perk Portals, Payroll giving and save as you earn scheme InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
This leading firm is searching for a Social Housing Litigation Solicitor to join their ambitious team of Property Litigation specialists, based in the heart of London, minutes from Blackfriars train station. Become this leading firm's newest specialist in contentious social housing matters, servicing a wide range of clients within a firm that prides itself on its specialist social housing offering. As their newest Social Housing Solicitor, you will join a team of true experts and work under the wing of a passionate lawyer who has made their mark over a number of years with this team. What does this Social Housing Litigation job entail? Your role will revolve around housing management issues and disputes, representing registered providers in contentious social housing matters. You will work on a broad range of cases, including those pertaining to nuisance and anti-social behaviour, committal applications, possession and disrepair claims, rent arrears, succession, trespassing, and abandonment. Place yourself in a position to gain invaluable exposure in terms of both your clientele and caseload throughout your career with this firm, while also benefiting from their wider legal offering and stellar support staff. You'll gain exposure to all of the above at a large firm that values its impact as equally as its clients' and employees' satisfaction. For this Social Housing Litigation Solicitor role, you will ideally have: At least 2 years of post-qualification experience as a Property Litigation Solicitor, up to (and including) Associate level. Experience with matters relating to Social Housing and/or Housing Management, ideally representing Registered Providers. Experience with complex disrepair work would be ideal. Please let us know if you have any questions regarding reasonable adjustments or accommodations. This firm takes pride in its inclusivity and encourages contributions to the wider community. These include networks for Equity, Diversity and Inclusion, disability, and sociability for work experience students, as well as attendance at employment law clinics and reading schemes at local schools, environmental charity volunteering, and involvement in local business networks. If you're looking for a firm that will encourage responsibility and independence while providing the warm, welcoming, and charitable work environment that you crave, get in touch! We'd love to hear from you. Contact the Legal Team - Hayley Rose or Chloë - at Harvey John for more information about this Social Housing Litigation Solicitor job in London. The salary bracket advertised is for guidance only and was set by the agency. Harvey John is acting as an Employment Agency in relation to this vacancy. The salary bracket advertised is FTE, for guidance only, and was set by the agency. We are committed to continued improvement in terms of their diversity and inclusion practices. Please get in touch with any questions concerning reasonable adjustments, accommodations, or diversity practices. Harvey John Unit 2 Ferry Wharf Hove Enterprise Centre Basin Road North Portslade, East Sussex BN41 1BD Web Development Company Douglass Digital
Feb 16, 2025
Full time
This leading firm is searching for a Social Housing Litigation Solicitor to join their ambitious team of Property Litigation specialists, based in the heart of London, minutes from Blackfriars train station. Become this leading firm's newest specialist in contentious social housing matters, servicing a wide range of clients within a firm that prides itself on its specialist social housing offering. As their newest Social Housing Solicitor, you will join a team of true experts and work under the wing of a passionate lawyer who has made their mark over a number of years with this team. What does this Social Housing Litigation job entail? Your role will revolve around housing management issues and disputes, representing registered providers in contentious social housing matters. You will work on a broad range of cases, including those pertaining to nuisance and anti-social behaviour, committal applications, possession and disrepair claims, rent arrears, succession, trespassing, and abandonment. Place yourself in a position to gain invaluable exposure in terms of both your clientele and caseload throughout your career with this firm, while also benefiting from their wider legal offering and stellar support staff. You'll gain exposure to all of the above at a large firm that values its impact as equally as its clients' and employees' satisfaction. For this Social Housing Litigation Solicitor role, you will ideally have: At least 2 years of post-qualification experience as a Property Litigation Solicitor, up to (and including) Associate level. Experience with matters relating to Social Housing and/or Housing Management, ideally representing Registered Providers. Experience with complex disrepair work would be ideal. Please let us know if you have any questions regarding reasonable adjustments or accommodations. This firm takes pride in its inclusivity and encourages contributions to the wider community. These include networks for Equity, Diversity and Inclusion, disability, and sociability for work experience students, as well as attendance at employment law clinics and reading schemes at local schools, environmental charity volunteering, and involvement in local business networks. If you're looking for a firm that will encourage responsibility and independence while providing the warm, welcoming, and charitable work environment that you crave, get in touch! We'd love to hear from you. Contact the Legal Team - Hayley Rose or Chloë - at Harvey John for more information about this Social Housing Litigation Solicitor job in London. The salary bracket advertised is for guidance only and was set by the agency. Harvey John is acting as an Employment Agency in relation to this vacancy. The salary bracket advertised is FTE, for guidance only, and was set by the agency. We are committed to continued improvement in terms of their diversity and inclusion practices. Please get in touch with any questions concerning reasonable adjustments, accommodations, or diversity practices. Harvey John Unit 2 Ferry Wharf Hove Enterprise Centre Basin Road North Portslade, East Sussex BN41 1BD Web Development Company Douglass Digital
Are you a skilled Arrears Specialist looking to rise to a new challenge? Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Uxbridge . We are looking for candidates with collections experience to deal with the servicing of mortgages throughout the complete cycle, delivering workout solutions to customers experiencing payment difficulties, and managing the delivery of the litigation process via liaison with the appointed solicitors. You will be working within an established team that is a vital part of Pepper's operations and will receive ample support so that you can be successful in your role. There are shift patterns for this role, meaning that following a training period, you may be working from either 9:00 - 17:30, or 11:30 - 20:00. We would like to hear from candidates with experience of delivering litigation workout options within a mortgage or collections context, and who are able to analyse problems, demonstrate great interpersonal skills, and deliver exceptional customer service. As an Arrears Specialist, your key responsibilities will include: Delivering accurate and timely processing of mortgage administration activities Regular communication with customers who are experiencing payment difficulties Discussing and negotiating arrears workout options, e.g. arrangements, capitalisation, loan workouts, shortfall sales, etc. Monitoring agreed workout strategies to ensure they are complied with, and taking further action in accordance with the Special Servicing Manual where appropriate Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale We would welcome applications for this role from candidates with the following skills and attributes: Arrears & Litigation Specialist, Loan Administrator, Account Management, Loan Management, Arrears Management, Customer Service, Collections, Mortgages, Client Support, Mortgage Administration, Financial Services, Analysis. Benefits Benchmarked starting salary of £30,000 per annum Hybrid role Private medical insurance Salary Sacrifice Pension matched up to 8% 25 days holiday with length of service Season ticket loans Cycle to Work Scheme EAP Enhanced maternity and paternity Wellbeing days Volunteering days Eye care Payroll giving Reward and Recognition program Discounted RAC vehicle breakdown Discounted gym membership Life Assurance This is a hybrid role and there will be an expectation (following an initial training period of approximately three months), of three days a week office attendance. Essential Skills Prior exposure to operational loans in a mortgage context The ability to effectively relate to the customer and communicate pertinentinformation in a cohesive and relevant manner Collections experience Excellent organisation skills Strong English verbal and written communication skills Great attention to detail Consistently show accuracy in your work, as well as being well organised and reliable A good understanding of regulatory requirements and the impact thesehave on the business About Company We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management. We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast. Through heavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world. Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and always pushes for the right outcome, whatever financial journey they're on. As an employee of the Pepper Advantage community, you'll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities. You have to be in it to get the full advantage!
Dec 18, 2022
Full time
Are you a skilled Arrears Specialist looking to rise to a new challenge? Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Uxbridge . We are looking for candidates with collections experience to deal with the servicing of mortgages throughout the complete cycle, delivering workout solutions to customers experiencing payment difficulties, and managing the delivery of the litigation process via liaison with the appointed solicitors. You will be working within an established team that is a vital part of Pepper's operations and will receive ample support so that you can be successful in your role. There are shift patterns for this role, meaning that following a training period, you may be working from either 9:00 - 17:30, or 11:30 - 20:00. We would like to hear from candidates with experience of delivering litigation workout options within a mortgage or collections context, and who are able to analyse problems, demonstrate great interpersonal skills, and deliver exceptional customer service. As an Arrears Specialist, your key responsibilities will include: Delivering accurate and timely processing of mortgage administration activities Regular communication with customers who are experiencing payment difficulties Discussing and negotiating arrears workout options, e.g. arrangements, capitalisation, loan workouts, shortfall sales, etc. Monitoring agreed workout strategies to ensure they are complied with, and taking further action in accordance with the Special Servicing Manual where appropriate Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale We would welcome applications for this role from candidates with the following skills and attributes: Arrears & Litigation Specialist, Loan Administrator, Account Management, Loan Management, Arrears Management, Customer Service, Collections, Mortgages, Client Support, Mortgage Administration, Financial Services, Analysis. Benefits Benchmarked starting salary of £30,000 per annum Hybrid role Private medical insurance Salary Sacrifice Pension matched up to 8% 25 days holiday with length of service Season ticket loans Cycle to Work Scheme EAP Enhanced maternity and paternity Wellbeing days Volunteering days Eye care Payroll giving Reward and Recognition program Discounted RAC vehicle breakdown Discounted gym membership Life Assurance This is a hybrid role and there will be an expectation (following an initial training period of approximately three months), of three days a week office attendance. Essential Skills Prior exposure to operational loans in a mortgage context The ability to effectively relate to the customer and communicate pertinentinformation in a cohesive and relevant manner Collections experience Excellent organisation skills Strong English verbal and written communication skills Great attention to detail Consistently show accuracy in your work, as well as being well organised and reliable A good understanding of regulatory requirements and the impact thesehave on the business About Company We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management. We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast. Through heavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world. Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and always pushes for the right outcome, whatever financial journey they're on. As an employee of the Pepper Advantage community, you'll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities. You have to be in it to get the full advantage!
Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are currently looking for a Head of Arrears & Litigation with proven experience in management of arrears and litigation operations functions including processes, systems, people, policies, and procedures in our Uxbridge office click apply for full job details
Dec 11, 2022
Full time
Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are currently looking for a Head of Arrears & Litigation with proven experience in management of arrears and litigation operations functions including processes, systems, people, policies, and procedures in our Uxbridge office click apply for full job details
Are you a skilled administrator looking to rise to a new challenge? Pepper UK is one of the leading specialist loan servicing companies in the UK and we are currently looking for an Arrears & Litigation Junior Administrator with proven experience in the delivery of the litigation process. If you are open to a new opportunity and would like to chance to work within an organisation which can offer com...... click apply for full job details
Dec 03, 2021
Full time
Are you a skilled administrator looking to rise to a new challenge? Pepper UK is one of the leading specialist loan servicing companies in the UK and we are currently looking for an Arrears & Litigation Junior Administrator with proven experience in the delivery of the litigation process. If you are open to a new opportunity and would like to chance to work within an organisation which can offer com...... click apply for full job details
