We are searching for a Service Transition Analyst to join a team undergoing significant change with new technologies and opportunities for development. This role offers exposure to a variety of digital ticketing technologies, suppliers and customers, while following best practice processes that align with recognised IT industry frameworks.
As a Service Transition Analyst, you will support the Transition team to ensure new and changed services are ready for operational use and can be supported effectively after go-live.
Responsibilities
- Contribute to detailed Transition plans with input from internal teams and external suppliers
- Maintain and validate service acceptance criteria during readiness reviews
- Support Early Life activities immediately after go-live
- Report on Transition progress and readiness status
- Help improve Transition processes and documentation
- Act as a point of contact for Transition-related queries and risks
- Strong knowledge of Microsoft Office applications
- Familiarity with IT service management frameworks or service transition practices
- Experience with digital ticketing or service delivery systems
- Any relevant qualifications in ITIL or project/service management
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