Senior Service Designer - National Crime Agency - G7 Belfast, Birmingham, Bristol, Calder(Normanton), Leicester, London, Warrington To note for candidates selecting London as a preference - For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy About the job Job summary Within the Digital, Data & Technology area of the NCA, our constantly evolving and expanding capabilities means we need people with extensive experience and knowledge of service management and in particular service design and transition in order to ensure the services being delivered by the Agency are fit for purpose, secure, and supported. The quality of the services delivered by the NCA directly impact our ability to meet our mission of tackling serious and organised crime, so these roles are crucial for the success of the NCA and it's wider aims and objectives. Virtual Open Evening Event If you would like to find out more about the role and the application process we will be holding virtual opening evenings via MS Teams on 06/10/2025 at 1800. This event is by invitation only. To register, please click on the following link Register Here You will be asked for your name and email address. Registration will close on 05/08/25 at 1200pm. You will not be able to register after this date and time. Please see our privacy policy notice for details on how your data is handled. Your role will sit within the Service Design & Transition team, and you will provide service design and transition expertise to projects and programmes, advising and gathering requirements, agreeing the path to live, and any milestones required to be met in order to reach live. You will lead on designing the end-to-end journey of often complex services coming through the pipeline, from conception to full rollout. This role involves working with a variety of stakeholders to manage risks and build consensus around a design approach. You will be able to work autonomously, in alignment with current standards and policies, and will support other designers across the team where required. Person specification Duties and Responsibilities: Understanding and adhering to key Service Design & Transition and wider NCA processes and documentation, ensuring appropriate engagement with the appropriate (internal and/or external) functions. Will adhere to and respect Service Design & Transition processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design assurance - technology, change enablement). Collaborating with stakeholders to translate customer requirements, business requirements and contractual obligations into end-to-end service design. Collaborating with internal and external stakeholders to identify requirements and design service support wraps that meet the needs of the business, customers and service, aligning with Digital, Data & Technology and operational models, reporting and governance. These requirements and designs must describe the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) in order for the service to enter business as usual. Supporting the project manager, and other related project stakeholders, to understand the Service Design & Transition process, impact, risks, and dependencies. Working with project managers to ensure Service Design & Transition tasks and deliverables are accounted for in the overall project plan to enable build, test, deployment, and early life support plans for changes to IT Services. Completing impact analysis of system and regulatory changes, identifying, understanding and assuring service risks, dependencies and issues. Highlighting to the project manager the impact that these may have on the project, whilst mitigating those within their scope. Building a close working relationship with the Operations teams to ensure that all implemented and/or changed end-to-end Services are capable of delivering to target service levels and Key Performance Indicators. Ensure Digital, Data & Technology stakeholders have awareness and have accepted the Service Design (or have approved caveats which can be delivered during transition) enabling projects to progress the delivery stage of the lifecycle. Broad stakeholder management activities, ensuring visibility, transparency and communications are open across teams and stakeholders. Provide regular Service Design & Transition updates of progress, challenges, risks, and planned tasks to key stakeholders. Senior Service Designers may need to work with digital and data leaders in the NCA, when required. Following the Service Design & Transition process utilising key artefacts to capture information gathered. Driving forward the production, collation and completion of service design documentation, including service acceptance criteria. This will involve collaboration, support and input from project management office(s), security, service integration & management, finance, commercial, and support teams/managed service providers. Present the end-to-end Service Design at the Service Transition Review Board, gaining approval to proceed into early life support and delivery into business as usual. Presenting at the Service Transition Review Board to receive feedback and seek approval to proceed. Championing the Service Design & Transition process, including identifying and implementing potential improvements Representing the Service Design & Transition team at senior levels. Provide insight and participate in Service Design & Transition continual improvement initiatives. Supporting multiple services/projects and the wider Service Design & Transition team May lead multiple complex service designs at the same time. Provide/participate in Transition Management peer reviews to other Service Design & Transition designers and team members inside and outside of their demand projects. Line management responsibilities Potential scope for line management responsibilities to the more junior members of the team, if required. Skills, Knowledge and Experience Experience of designing complex services in a multi-supplier space Having experience of designing various services that range in complexity and requirements, some requiring liaising with multiple suppliers. Experience of managing a diverse range of stakeholders Having experience of working with various stakeholders, both internal and external. Managing communications across multiple channels to ensure correct level of engagement and visibility with stakeholders. Managing stakeholders who have conflicting points of view and priorities. Experience of transitioning new services into a live environment Having experience of transitioning new services into a live environment. Awareness of the common path to live options that organisations employ to implement a new service or significant changes to a current service. Experience of working in an Agile environment Having experience of working with project and delivery teams who work using Agile methodology Problem solving Using logic and imagination to make sense of a situation and find an intelligent solution. Qualifications ITIL V3 or V4 foundation certification or equivalent experience of service design. Behaviours We'll assess you against these behaviours during the selection process: Working Together Communicating and Influencing Seeing the Big Picture Leadership Technical skills We'll assess you against these technical skills during the selection process: Practical experience of designing or transitioning new or changed IT services
Aug 18, 2025
Full time
Senior Service Designer - National Crime Agency - G7 Belfast, Birmingham, Bristol, Calder(Normanton), Leicester, London, Warrington To note for candidates selecting London as a preference - For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy About the job Job summary Within the Digital, Data & Technology area of the NCA, our constantly evolving and expanding capabilities means we need people with extensive experience and knowledge of service management and in particular service design and transition in order to ensure the services being delivered by the Agency are fit for purpose, secure, and supported. The quality of the services delivered by the NCA directly impact our ability to meet our mission of tackling serious and organised crime, so these roles are crucial for the success of the NCA and it's wider aims and objectives. Virtual Open Evening Event If you would like to find out more about the role and the application process we will be holding virtual opening evenings via MS Teams on 06/10/2025 at 1800. This event is by invitation only. To register, please click on the following link Register Here You will be asked for your name and email address. Registration will close on 05/08/25 at 1200pm. You will not be able to register after this date and time. Please see our privacy policy notice for details on how your data is handled. Your role will sit within the Service Design & Transition team, and you will provide service design and transition expertise to projects and programmes, advising and gathering requirements, agreeing the path to live, and any milestones required to be met in order to reach live. You will lead on designing the end-to-end journey of often complex services coming through the pipeline, from conception to full rollout. This role involves working with a variety of stakeholders to manage risks and build consensus around a design approach. You will be able to work autonomously, in alignment with current standards and policies, and will support other designers across the team where required. Person specification Duties and Responsibilities: Understanding and adhering to key Service Design & Transition and wider NCA processes and documentation, ensuring appropriate engagement with the appropriate (internal and/or external) functions. Will adhere to and respect Service Design & Transition processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design assurance - technology, change enablement). Collaborating with stakeholders to translate customer requirements, business requirements and contractual obligations into end-to-end service design. Collaborating with internal and external stakeholders to identify requirements and design service support wraps that meet the needs of the business, customers and service, aligning with Digital, Data & Technology and operational models, reporting and governance. These requirements and designs must describe the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) in order for the service to enter business as usual. Supporting the project manager, and other related project stakeholders, to understand the Service Design & Transition process, impact, risks, and dependencies. Working with project managers to ensure Service Design & Transition tasks and deliverables are accounted for in the overall project plan to enable build, test, deployment, and early life support plans for changes to IT Services. Completing impact analysis of system and regulatory changes, identifying, understanding and assuring service risks, dependencies and issues. Highlighting to the project manager the impact that these may have on the project, whilst mitigating those within their scope. Building a close working relationship with the Operations teams to ensure that all implemented and/or changed end-to-end Services are capable of delivering to target service levels and Key Performance Indicators. Ensure Digital, Data & Technology stakeholders have awareness and have accepted the Service Design (or have approved caveats which can be delivered during transition) enabling projects to progress the delivery stage of the lifecycle. Broad stakeholder management activities, ensuring visibility, transparency and communications are open across teams and stakeholders. Provide regular Service Design & Transition updates of progress, challenges, risks, and planned tasks to key stakeholders. Senior Service Designers may need to work with digital and data leaders in the NCA, when required. Following the Service Design & Transition process utilising key artefacts to capture information gathered. Driving forward the production, collation and completion of service design documentation, including service acceptance criteria. This will involve collaboration, support and input from project management office(s), security, service integration & management, finance, commercial, and support teams/managed service providers. Present the end-to-end Service Design at the Service Transition Review Board, gaining approval to proceed into early life support and delivery into business as usual. Presenting at the Service Transition Review Board to receive feedback and seek approval to proceed. Championing the Service Design & Transition process, including identifying and implementing potential improvements Representing the Service Design & Transition team at senior levels. Provide insight and participate in Service Design & Transition continual improvement initiatives. Supporting multiple services/projects and the wider Service Design & Transition team May lead multiple complex service designs at the same time. Provide/participate in Transition Management peer reviews to other Service Design & Transition designers and team members inside and outside of their demand projects. Line management responsibilities Potential scope for line management responsibilities to the more junior members of the team, if required. Skills, Knowledge and Experience Experience of designing complex services in a multi-supplier space Having experience of designing various services that range in complexity and requirements, some requiring liaising with multiple suppliers. Experience of managing a diverse range of stakeholders Having experience of working with various stakeholders, both internal and external. Managing communications across multiple channels to ensure correct level of engagement and visibility with stakeholders. Managing stakeholders who have conflicting points of view and priorities. Experience of transitioning new services into a live environment Having experience of transitioning new services into a live environment. Awareness of the common path to live options that organisations employ to implement a new service or significant changes to a current service. Experience of working in an Agile environment Having experience of working with project and delivery teams who work using Agile methodology Problem solving Using logic and imagination to make sense of a situation and find an intelligent solution. Qualifications ITIL V3 or V4 foundation certification or equivalent experience of service design. Behaviours We'll assess you against these behaviours during the selection process: Working Together Communicating and Influencing Seeing the Big Picture Leadership Technical skills We'll assess you against these technical skills during the selection process: Practical experience of designing or transitioning new or changed IT services
Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK • London, UK Job Description Posted Friday 14 March 2025 at 05:00 Title: Head of Partnerships Manager Department: Tes Institute Sales Location: London/Sheffield (Hybrid, 3 days a week in office, 2 days from home) Full time, permanent Salary: £70,000 + 50% OTE Tes is an international provider of software-enabled services passionate about using technology to make life easier for schools and teachers. All products and services are built with teachers and schools' needs at the core, ensuring they are innovative, trusted education solutions. Role overview: Tes Institute is Tes's accredited teacher training and development organisation. As a Partnership Sales Manager, you will lead B2B and B2B2C business development across our Initial Teacher Training and CPD products. This is a sales-focused leadership role where you'll manage commercial relationships with schools, membership bodies, teacher training providers and more, both in the UK and internationally. You will be responsible for achieving revenue targets, managing a small team, and forging strong internal and external partnerships to drive business growth. This role requires international travel and cross-functional collaboration with Tes marketing, product and operations teams. Key Responsibilities: Lead partnership development with schools, HEIs, and educational institutions Close deals with international partners through strong negotiation Build and manage a pipeline of sales opportunities, tracked via CRM Meet quarterly and annual revenue targets Represent Tes Institute at events and deliver tailored client presentations Conduct market research to identify new territories and strategies Develop and execute international business development plans Collaborate on global marketing campaigns Ensure compliance with relevant education sector standards Manage and grow a high-performing sales team What will you need to succeed? Experience: Proven sales experience in international and education sectors Record of revenue growth via strategy development and execution Ability to negotiate and manage large-scale commercial partnerships Background in managing and developing a successful sales team Experience in CPD or teacher training is advantageous Knowledge: Global education trends and the K-12 system Market research, sales strategy and partnership models Sales processes and international compliance Cultural awareness and adaptability Skills: Strategic thinking and commercial insight High-level communication and presentation skills Strong negotiation and relationship-building capabilities Technical proficiency in CRM and Microsoft Office Willingness to travel internationally What do you get in return? 25 days annual leave rising to 30 State-of-the-art city centre offices Access to a range of benefits via My Benefits World Discounted city centre parking Free eye care cover Life Assurance Cycle to Work Scheme Employee Assistance Programme (EAP) Monthly Tes Socials Access to an extensive Learning and Development menu Who are Tes? Tes has supported the education sector for over a century and today focuses on providing digital solutions that support wellbeing, development, safeguarding, timetabling, and behaviour management. We serve 13 million teachers and 25,000 schools in over 100 countries. From recruitment and teacher training to CPD and safeguarding tools, Tes is a trusted partner across the global education landscape. We are a 600+ strong team based across 10 offices worldwide, including London, Sheffield, Hong Kong, Sydney and Dubai. Tes is proud to foster a people-centric, agile culture with extensive learning and development opportunities, as well as inclusive values and a shared goal to enable great teaching worldwide. Tes Global will ensure all qualified applicants receive consideration for employment without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin or disability. We welcome applicants to get in touch with any specific access or support needs. Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK,
Aug 18, 2025
Full time
Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK • London, UK Job Description Posted Friday 14 March 2025 at 05:00 Title: Head of Partnerships Manager Department: Tes Institute Sales Location: London/Sheffield (Hybrid, 3 days a week in office, 2 days from home) Full time, permanent Salary: £70,000 + 50% OTE Tes is an international provider of software-enabled services passionate about using technology to make life easier for schools and teachers. All products and services are built with teachers and schools' needs at the core, ensuring they are innovative, trusted education solutions. Role overview: Tes Institute is Tes's accredited teacher training and development organisation. As a Partnership Sales Manager, you will lead B2B and B2B2C business development across our Initial Teacher Training and CPD products. This is a sales-focused leadership role where you'll manage commercial relationships with schools, membership bodies, teacher training providers and more, both in the UK and internationally. You will be responsible for achieving revenue targets, managing a small team, and forging strong internal and external partnerships to drive business growth. This role requires international travel and cross-functional collaboration with Tes marketing, product and operations teams. Key Responsibilities: Lead partnership development with schools, HEIs, and educational institutions Close deals with international partners through strong negotiation Build and manage a pipeline of sales opportunities, tracked via CRM Meet quarterly and annual revenue targets Represent Tes Institute at events and deliver tailored client presentations Conduct market research to identify new territories and strategies Develop and execute international business development plans Collaborate on global marketing campaigns Ensure compliance with relevant education sector standards Manage and grow a high-performing sales team What will you need to succeed? Experience: Proven sales experience in international and education sectors Record of revenue growth via strategy development and execution Ability to negotiate and manage large-scale commercial partnerships Background in managing and developing a successful sales team Experience in CPD or teacher training is advantageous Knowledge: Global education trends and the K-12 system Market research, sales strategy and partnership models Sales processes and international compliance Cultural awareness and adaptability Skills: Strategic thinking and commercial insight High-level communication and presentation skills Strong negotiation and relationship-building capabilities Technical proficiency in CRM and Microsoft Office Willingness to travel internationally What do you get in return? 25 days annual leave rising to 30 State-of-the-art city centre offices Access to a range of benefits via My Benefits World Discounted city centre parking Free eye care cover Life Assurance Cycle to Work Scheme Employee Assistance Programme (EAP) Monthly Tes Socials Access to an extensive Learning and Development menu Who are Tes? Tes has supported the education sector for over a century and today focuses on providing digital solutions that support wellbeing, development, safeguarding, timetabling, and behaviour management. We serve 13 million teachers and 25,000 schools in over 100 countries. From recruitment and teacher training to CPD and safeguarding tools, Tes is a trusted partner across the global education landscape. We are a 600+ strong team based across 10 offices worldwide, including London, Sheffield, Hong Kong, Sydney and Dubai. Tes is proud to foster a people-centric, agile culture with extensive learning and development opportunities, as well as inclusive values and a shared goal to enable great teaching worldwide. Tes Global will ensure all qualified applicants receive consideration for employment without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin or disability. We welcome applicants to get in touch with any specific access or support needs. Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK,
Digital Procurement Solution Manager - Sourcing page is loaded Digital Procurement Solution Manager - Sourcing Apply locations London Amsterdam time type Full time posted on Posted Yesterday job requisition id REQ_ We're looking for a Digital Solutions Procurement Manager - Sourcing join us in London As a Digital Procurement Solution Manager - Sourcing, you will be instrumental in Liberty Blume's technology enabled sourcing solution via autonomous sourcing, autonomous negotiations and e-auction capabilities. You will define, prioritize, and deliver sourcing-related features in alignment with our overall solution strategy and in close collaboration with other Digital Procurement Solution Managers across the procurement ecosystem. This role requires strong expertise in competitive sourcing, including RFPs, RFQs, e-auctions, tactical and tail- spend sourcing and the use of AI to streamline sourcing pack creation and bid analysis. You will lead the standardization and configuration of sourcing templates within e-sourcing platforms, and train AI models to support efficient sourcing delivery and enable stakeholder-led, autonomous sourcing. You will own sourcing-related backlog items prioritizing, in alignment with other Digital Procurement Solution Managers, to ensure seamless integration across buying channels, including orchestration and pricing automation. The role also focuses on enabling automated rate benchmarking and delivering actionable sourcing insights to drive continuous value creation. The ideal candidate will be hard-working, motivated and resilient, with demonstrable experience working within a fast paced service design/delivery environment. Relevant experience in a leading procurement technology provider, in-house procurement Centre of Excellence, or a strategic sourcing function. Familiarity with commercial terms and supplier agreements is a strong advantage. KEY ACCOUNTABILITIES E-Sourcing vision and strategy: Define and evolve the sourcing solution vision and roadmap to enable seamless, insight-driven sourcing experiences across autonomous sourcing, negotiations, e-auctions, and emerging AI tools. Ensure full lifecycle integration-from sourcing request to award and downstream purchasing-while driving efficiency, scalability, and business value. Sourcing and Pricing Templates: Establish and maintain standardized sourcing templates-including pricing formats, RFP structures, questionnaires, kick-off decks, and award decision documents-tailored to customer needs and sourcing categories. Configure these within e-sourcing tools, leveraging AI to enable efficient, scalable, and high-quality execution. Sourcing Policy and Process: Partner with the policy and governance teams to drive continuous improvement of sourcing practices by introducing innovative approaches such as guided buying, autonomous sourcing, agile or rapid RFx. Participate in drafting, maintaining, and implementing sourcing policies, procedures, and customer- specific guidelines-including support for multiple buying channels-while promoting standardization, ESG alignment in close collaboration with adjacent functions. Sourcing Insights and Analytics: Establish and continuously enhance sourcing analytics capabilities, including dashboards and reporting on sourcing cycle times, supplier participation, savings performance, pricing benchmarks, and award outcomes. Partner with the Data & Insights team to build robust sourcing data models that enable predictive, actionable insights to drive value and improve sourcing strategies. Sourcing Backlog Ownership and Configuration: Be familiar with leading e-sourcing platforms and obtain relevant certifications to configure preferred tools independently. Translate business requirements into sourcing system configurations and lead functional testing. Own and prioritize the sourcing solution backlog across multiple connected solutions and platforms. Collaborate with other Digital Procurement Solution Managers to deliver integrated solutions (i.e. orchestration, ERP, CLM) that enhance the end-to-end sourcing experience and ensure alignment, efficiency, and functional completeness across the procurement ecosystem. Client Enablement: Collaborate with commercial/pre-sales teams to design compelling solution proposals and implementation plans. Participate in client engagements, define best practices and support clients in implementation of those if requested. Innovation and AI Enablement: Evaluate and support the implementation of innovative sourcing technologies, including agentic AI, to enhance sourcing event creation, supplier engagement, bid analysis, and decision-making. Lead the functional design and rollout of intelligent sourcing features, ensuring they are purpose-built and deliver measurable business value. Proactively scout the market for emerging tools and capabilities to keep the sourcing ecosystem at the forefront of innovation. Change Management: Lead change management for e-sourcing-related initiatives. Ensure high user adoption through effective communication, training, and stakeholder engagement. Develop and maintain up-to-date training materials, conduct briefings and demos, and facilitate feedback loops for continuous improvement. Incidents/Issue Resolution: Alerted on critical incidents associated related to sourcing tools operations, participate in defining hot fixes/workarounds for major faults with relevant technology partners. Collaboration and Partner Engagement: Collaborate closely with industry technology partners, cross-functional teams, including LBPS delivery, strategy and other teams, Blume Technology, and Finance, Legal and other adjacent functions to ensure alignment and seamless sourcing process practices. KNOWLEDGE & EXPERIENCE PREFERRED EDUCATION/ QUALIFICATIONS: Bachelor's degree or equivalent in business administration, supply chain management, procurement, or a related field. An advanced degree is a plus. Hands-on experience with issuing RFPs, running e-auctions, managing autonomous sourcing workflows, and conducting negotiations is highly desirable Qualifications and/or experience in relation to project management/process improvement methodologies e.g. Agile, Lean Six Sigma preferred. SKILLS & ABILITIES Strong understanding of sourcing processes, including RFI/RFP/RFQ management, auctions, and negotiation workflows. Proven experience as a product owner, global process owner or similar role focused on procurement or sourcing-related platforms. Familiarity with suite and best of breed autonomous sourcing technologies, AI/ML-based optimization, and e-sourcing platforms Strong analytical and problem-solving skills with the ability to translate complex requirements into actionable solutions, excellent communication and social skills Strong knowledge of agile methodologies, including writing user stories, managing backlogs, and collaborating with cross-functional teams What's in it for you? Competitive salary + Bonus where applicable 25 days annual leave with the option to purchase 5 more Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance Matched pension contribution up to 10% Access to our car benefit scheme Access to our online learning platform to continue to develop and grow your career with us The chance to join an innovative, fast-paced and passionate team Who we are: Liberty Blume, a Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you're curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow! Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We're eager to hear from you, no matter your background. Similar Jobs (2) Digital Procurement Solution Manager - CLM locations 2 Locations time type Full time posted on Posted 13 Days Ago Digital Procurement Solution Manager - Supplier Journey locations 2 Locations time type Full time posted on Posted 13 Days Ago We're building Tomorrow's Connections Today, bringing people together through the power of our technology. Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures. With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond. We're creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia. Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series. Our scale enables us to transfer knowledge and expertise across our operations and investments . click apply for full job details
Aug 18, 2025
Full time
Digital Procurement Solution Manager - Sourcing page is loaded Digital Procurement Solution Manager - Sourcing Apply locations London Amsterdam time type Full time posted on Posted Yesterday job requisition id REQ_ We're looking for a Digital Solutions Procurement Manager - Sourcing join us in London As a Digital Procurement Solution Manager - Sourcing, you will be instrumental in Liberty Blume's technology enabled sourcing solution via autonomous sourcing, autonomous negotiations and e-auction capabilities. You will define, prioritize, and deliver sourcing-related features in alignment with our overall solution strategy and in close collaboration with other Digital Procurement Solution Managers across the procurement ecosystem. This role requires strong expertise in competitive sourcing, including RFPs, RFQs, e-auctions, tactical and tail- spend sourcing and the use of AI to streamline sourcing pack creation and bid analysis. You will lead the standardization and configuration of sourcing templates within e-sourcing platforms, and train AI models to support efficient sourcing delivery and enable stakeholder-led, autonomous sourcing. You will own sourcing-related backlog items prioritizing, in alignment with other Digital Procurement Solution Managers, to ensure seamless integration across buying channels, including orchestration and pricing automation. The role also focuses on enabling automated rate benchmarking and delivering actionable sourcing insights to drive continuous value creation. The ideal candidate will be hard-working, motivated and resilient, with demonstrable experience working within a fast paced service design/delivery environment. Relevant experience in a leading procurement technology provider, in-house procurement Centre of Excellence, or a strategic sourcing function. Familiarity with commercial terms and supplier agreements is a strong advantage. KEY ACCOUNTABILITIES E-Sourcing vision and strategy: Define and evolve the sourcing solution vision and roadmap to enable seamless, insight-driven sourcing experiences across autonomous sourcing, negotiations, e-auctions, and emerging AI tools. Ensure full lifecycle integration-from sourcing request to award and downstream purchasing-while driving efficiency, scalability, and business value. Sourcing and Pricing Templates: Establish and maintain standardized sourcing templates-including pricing formats, RFP structures, questionnaires, kick-off decks, and award decision documents-tailored to customer needs and sourcing categories. Configure these within e-sourcing tools, leveraging AI to enable efficient, scalable, and high-quality execution. Sourcing Policy and Process: Partner with the policy and governance teams to drive continuous improvement of sourcing practices by introducing innovative approaches such as guided buying, autonomous sourcing, agile or rapid RFx. Participate in drafting, maintaining, and implementing sourcing policies, procedures, and customer- specific guidelines-including support for multiple buying channels-while promoting standardization, ESG alignment in close collaboration with adjacent functions. Sourcing Insights and Analytics: Establish and continuously enhance sourcing analytics capabilities, including dashboards and reporting on sourcing cycle times, supplier participation, savings performance, pricing benchmarks, and award outcomes. Partner with the Data & Insights team to build robust sourcing data models that enable predictive, actionable insights to drive value and improve sourcing strategies. Sourcing Backlog Ownership and Configuration: Be familiar with leading e-sourcing platforms and obtain relevant certifications to configure preferred tools independently. Translate business requirements into sourcing system configurations and lead functional testing. Own and prioritize the sourcing solution backlog across multiple connected solutions and platforms. Collaborate with other Digital Procurement Solution Managers to deliver integrated solutions (i.e. orchestration, ERP, CLM) that enhance the end-to-end sourcing experience and ensure alignment, efficiency, and functional completeness across the procurement ecosystem. Client Enablement: Collaborate with commercial/pre-sales teams to design compelling solution proposals and implementation plans. Participate in client engagements, define best practices and support clients in implementation of those if requested. Innovation and AI Enablement: Evaluate and support the implementation of innovative sourcing technologies, including agentic AI, to enhance sourcing event creation, supplier engagement, bid analysis, and decision-making. Lead the functional design and rollout of intelligent sourcing features, ensuring they are purpose-built and deliver measurable business value. Proactively scout the market for emerging tools and capabilities to keep the sourcing ecosystem at the forefront of innovation. Change Management: Lead change management for e-sourcing-related initiatives. Ensure high user adoption through effective communication, training, and stakeholder engagement. Develop and maintain up-to-date training materials, conduct briefings and demos, and facilitate feedback loops for continuous improvement. Incidents/Issue Resolution: Alerted on critical incidents associated related to sourcing tools operations, participate in defining hot fixes/workarounds for major faults with relevant technology partners. Collaboration and Partner Engagement: Collaborate closely with industry technology partners, cross-functional teams, including LBPS delivery, strategy and other teams, Blume Technology, and Finance, Legal and other adjacent functions to ensure alignment and seamless sourcing process practices. KNOWLEDGE & EXPERIENCE PREFERRED EDUCATION/ QUALIFICATIONS: Bachelor's degree or equivalent in business administration, supply chain management, procurement, or a related field. An advanced degree is a plus. Hands-on experience with issuing RFPs, running e-auctions, managing autonomous sourcing workflows, and conducting negotiations is highly desirable Qualifications and/or experience in relation to project management/process improvement methodologies e.g. Agile, Lean Six Sigma preferred. SKILLS & ABILITIES Strong understanding of sourcing processes, including RFI/RFP/RFQ management, auctions, and negotiation workflows. Proven experience as a product owner, global process owner or similar role focused on procurement or sourcing-related platforms. Familiarity with suite and best of breed autonomous sourcing technologies, AI/ML-based optimization, and e-sourcing platforms Strong analytical and problem-solving skills with the ability to translate complex requirements into actionable solutions, excellent communication and social skills Strong knowledge of agile methodologies, including writing user stories, managing backlogs, and collaborating with cross-functional teams What's in it for you? Competitive salary + Bonus where applicable 25 days annual leave with the option to purchase 5 more Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance Matched pension contribution up to 10% Access to our car benefit scheme Access to our online learning platform to continue to develop and grow your career with us The chance to join an innovative, fast-paced and passionate team Who we are: Liberty Blume, a Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you're curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow! Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We're eager to hear from you, no matter your background. Similar Jobs (2) Digital Procurement Solution Manager - CLM locations 2 Locations time type Full time posted on Posted 13 Days Ago Digital Procurement Solution Manager - Supplier Journey locations 2 Locations time type Full time posted on Posted 13 Days Ago We're building Tomorrow's Connections Today, bringing people together through the power of our technology. Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures. With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond. We're creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia. Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series. Our scale enables us to transfer knowledge and expertise across our operations and investments . click apply for full job details
Contract Type: Full-time, Permanent Location: Cambridge, UK Closing date for applications: Monday 18th August 2025 at 10am Visa Sponsorship available Join Nu Quantum - Shaping the Future of Technology Nu Quantum is at the forefront of quantum computing and advanced technology, driven by innovation, diversity, and a commitment to excellence. We're creating an environment where brilliant minds from all backgrounds collaborate to push the boundaries of what's possible. Founded to commercialise research generated over the last decade at the Cavendish Laboratory, Nu Quantum is on a mission to shape the future of quantum information systems. We're working on exciting technology that will improve the utility and accelerate the time-to-market of quantum computing systems. We integrate novel quantum photonic technology to form an efficient and scalable quantum networking infrastructure in partnership with world-leading companies and academic groups. About the role The role will focus on growing and maturing our prime marketing and communications processes. The successful candidate will work closely with Commercial, Product, People and Executive teams to communicate the company's ambition to the market and help turn it into commercial success. The Head of Marketing will have freedom to bring best practices from previous domains and take the company's already strong brand and position-in-the-market and elevate it to a world-class and commanding commercial position. What You'll be doing Strategic marketing leadership: Define, develop, and execute a data-driven marketing strategy aligned with the company's overall commercial objectives and growth targets. Performance Measurement and Optimisation: define key marketing metrics, track performance against goals, and use data insights to continuously optimise campaigns and strategies for maximum ROI and commercial impact. Strategise and manage integrated marketing campaigns across multiple channels (digital, content, events, PR) to generate interest in our technology and products. Business Development and sales funnel building: build the processes appropriate to support our maturing technologies coming to market. Branding and Communications: Develop a strong communication and corporate branding strategy in line with the company's technical and commercial goals, helping raise the profile to varied audiences (such as customers, academia, government, policy, industry and scientists). Public Relations and Analyst Relations: manage external PR agencies and cultivate relationships with key media and industry analysts to secure impactful coverage and shape market perception. Collaborate with the People Team on internal communication frameworks that reflect our brand and support a cohesive employee experience. Support the technical and commercial team's goals by speaking at and attending relevant tradeshows and conferences. Product/Commercial team collaboration: Work seamlessly with the Product team to understand market needs, refine value propositions and help craft the assets needed. Competitive intelligence: monitor and analyse the marketing strategies and activities of competitors, partners, and customers to identify market trends and opportunities. Team management and building: the team currently comprises one Marketing Manager. As the company scales, you will have the opportunity to hire, build and mentor a high-performing marketing team responsible for covering expanding functions such as Product Marketing, Internal Comms for the Marketing department and Design Services. Marketing operations and technology: Select, implement, and manage the marketing technology stack, including the CRM (Hubspot), to ensure scalability, efficiency, and effective tracking of marketing performance and customer engagement. Responsible for the marketing budget effectively alongside the Marketing Manager, allocating resources to initiatives that deliver the highest value and impact on business success. What we're looking for Proven track record of working within a fast growing, technology-based company moving towards commercialisation. Experience of communicating complex STEM concepts with clarity and simplicity. Experience of strategic brand positioning and maturation on an international stage. Overseeing the creation of high quality marketing campaigns and collateral, online and in print. An excellent communicator and even better at listening and learning. Able to discern the best path-of-action in complex environments. A natural collaborative spirit and ability to lead, inspire others and make things happen. Ability to be empathetic and humble with internal and external customers. Ability to work autonomously and to deadlines. Desirable (not required, but beneficial): Experience in Quantum Computing or related e.g. High Performance Computing markets or deeptech hardware. Experience with science-based, low-TRL technology in formative markets. Experience communicating to / working with Hyperscalers e.g. Alphabet, Amazon, Apple, Meta, and Microsoft or other US-based tech giants. Ideally you have a degree in a STEM field and/or are curious to learn more about quantum computing. Why work with us? At Nu Quantum, we celebrate diversity and are committed to creating an inclusive workplace where people of all identities, orientations, backgrounds, and experiences are empowered. We value diverse perspectives as a source of creativity and innovation and encourage applications from all backgrounds, including those from underrepresented and marginalised communities. Joining Nu Quantum means joining a team where you can grow professionally and be part of an inspiring mission to shape the future of technology. Benefits Flexible working options 1 month paid Sabbatical after 4 years of service Generous Employee Referral Scheme Private Medical and Dental Cover (With Vitality and Bupa) On-site gym membership Cycle scheme Refreshments, including fruit and beverages, are available in the office. 28 days annual leave, including a 3-day company shutdown period + UK Public Holidays Option to purchase up to 5 days holiday per year Enhanced paid family leave policies Group DIS cover (4 x salary) Time for Charity work Access to the Cambridge Botanical Gardens
Aug 18, 2025
Full time
Contract Type: Full-time, Permanent Location: Cambridge, UK Closing date for applications: Monday 18th August 2025 at 10am Visa Sponsorship available Join Nu Quantum - Shaping the Future of Technology Nu Quantum is at the forefront of quantum computing and advanced technology, driven by innovation, diversity, and a commitment to excellence. We're creating an environment where brilliant minds from all backgrounds collaborate to push the boundaries of what's possible. Founded to commercialise research generated over the last decade at the Cavendish Laboratory, Nu Quantum is on a mission to shape the future of quantum information systems. We're working on exciting technology that will improve the utility and accelerate the time-to-market of quantum computing systems. We integrate novel quantum photonic technology to form an efficient and scalable quantum networking infrastructure in partnership with world-leading companies and academic groups. About the role The role will focus on growing and maturing our prime marketing and communications processes. The successful candidate will work closely with Commercial, Product, People and Executive teams to communicate the company's ambition to the market and help turn it into commercial success. The Head of Marketing will have freedom to bring best practices from previous domains and take the company's already strong brand and position-in-the-market and elevate it to a world-class and commanding commercial position. What You'll be doing Strategic marketing leadership: Define, develop, and execute a data-driven marketing strategy aligned with the company's overall commercial objectives and growth targets. Performance Measurement and Optimisation: define key marketing metrics, track performance against goals, and use data insights to continuously optimise campaigns and strategies for maximum ROI and commercial impact. Strategise and manage integrated marketing campaigns across multiple channels (digital, content, events, PR) to generate interest in our technology and products. Business Development and sales funnel building: build the processes appropriate to support our maturing technologies coming to market. Branding and Communications: Develop a strong communication and corporate branding strategy in line with the company's technical and commercial goals, helping raise the profile to varied audiences (such as customers, academia, government, policy, industry and scientists). Public Relations and Analyst Relations: manage external PR agencies and cultivate relationships with key media and industry analysts to secure impactful coverage and shape market perception. Collaborate with the People Team on internal communication frameworks that reflect our brand and support a cohesive employee experience. Support the technical and commercial team's goals by speaking at and attending relevant tradeshows and conferences. Product/Commercial team collaboration: Work seamlessly with the Product team to understand market needs, refine value propositions and help craft the assets needed. Competitive intelligence: monitor and analyse the marketing strategies and activities of competitors, partners, and customers to identify market trends and opportunities. Team management and building: the team currently comprises one Marketing Manager. As the company scales, you will have the opportunity to hire, build and mentor a high-performing marketing team responsible for covering expanding functions such as Product Marketing, Internal Comms for the Marketing department and Design Services. Marketing operations and technology: Select, implement, and manage the marketing technology stack, including the CRM (Hubspot), to ensure scalability, efficiency, and effective tracking of marketing performance and customer engagement. Responsible for the marketing budget effectively alongside the Marketing Manager, allocating resources to initiatives that deliver the highest value and impact on business success. What we're looking for Proven track record of working within a fast growing, technology-based company moving towards commercialisation. Experience of communicating complex STEM concepts with clarity and simplicity. Experience of strategic brand positioning and maturation on an international stage. Overseeing the creation of high quality marketing campaigns and collateral, online and in print. An excellent communicator and even better at listening and learning. Able to discern the best path-of-action in complex environments. A natural collaborative spirit and ability to lead, inspire others and make things happen. Ability to be empathetic and humble with internal and external customers. Ability to work autonomously and to deadlines. Desirable (not required, but beneficial): Experience in Quantum Computing or related e.g. High Performance Computing markets or deeptech hardware. Experience with science-based, low-TRL technology in formative markets. Experience communicating to / working with Hyperscalers e.g. Alphabet, Amazon, Apple, Meta, and Microsoft or other US-based tech giants. Ideally you have a degree in a STEM field and/or are curious to learn more about quantum computing. Why work with us? At Nu Quantum, we celebrate diversity and are committed to creating an inclusive workplace where people of all identities, orientations, backgrounds, and experiences are empowered. We value diverse perspectives as a source of creativity and innovation and encourage applications from all backgrounds, including those from underrepresented and marginalised communities. Joining Nu Quantum means joining a team where you can grow professionally and be part of an inspiring mission to shape the future of technology. Benefits Flexible working options 1 month paid Sabbatical after 4 years of service Generous Employee Referral Scheme Private Medical and Dental Cover (With Vitality and Bupa) On-site gym membership Cycle scheme Refreshments, including fruit and beverages, are available in the office. 28 days annual leave, including a 3-day company shutdown period + UK Public Holidays Option to purchase up to 5 days holiday per year Enhanced paid family leave policies Group DIS cover (4 x salary) Time for Charity work Access to the Cambridge Botanical Gardens
About IFX Payments We're an award-winning global provider of foreign exchange and payment solutions. At IFX, our mission is to become the number one service-led alternative banking partner in EMEA for corporates and Financial Institutions that add value beyond the transaction. We have one guiding principle: to Win. Properly. What we offer Everyone at IFX Payments has a meaningful and impactful role to play in helping us achieve that goal. We take pride in the quality of our work but balance that with the speed, intent, tenacity, and focus needed to win. We're a high-performance team who can trust each other as individuals to get the job done so we can be successful together. Being part of IFX Payments, you'll receive every opportunity to thrive in your role to contribute to that success. We'll invest in you along the way to genuinely help you grow and take your career to new and exciting places. You'll work alongside experienced industry leaders, receive guidance from pioneering performance coaches and have the option to gain qualifications in your field that help you realise your ambitions. In exchange, we don't expect anything extra from you during your time here. We only ask you to do one thing: Make it count. Benefits 25 days of annual leave + bank holidays and your birthday off. Pension auto-enrolment with salary sacrifice contributions. Healthcare cash plan including support for dental, physio and therapies. Discounts on fitness, cinema discounts, shopping, travel, entertainment and more! Life Insurance. Work Abroad. Cycle to work. Nursery fees salary exchange. Employee Assistant Programme Career progression with excellent training and development. Company events - Pub nights, sporting events, seasonal parties, socials Overview This is an exceptional opportunity to join the fastest growing division within a global fintech payments business. The Sales Onboarding Manager will play a critical role in accelerating client activation by bridging the gap between Sales, Compliance, and Onboarding teams, ensuring that new clients are onboarded in a timely, compliant, and service-led manner. You will be a key contributor to driving IFX Payments' high-touch onboarding approach, acting as a trusted liaison to both internal teams and clients. With deep knowledge of our regulatory frameworks and industry verticals, you'll be instrumental in helping the business deliver seamless onboarding experiences and foster long-term client engagement from day one. This role is ideal for someone with a background in either sales or compliance who wants to apply that knowledge cross-functionally in a fast-paced, client-facing environment. Responsibilities Client Onboarding Management Orchestrate the end-to-end onboarding process for new sales clients, ensuring a fast, compliant, and seamless experience. Serve as the point of contact for Sales Executives during onboarding, providing them with ongoing guidance on risk requirements, timelines, and documentation needs. Coordinate with Compliance and Onboarding teams to troubleshoot onboarding blockers and escalate issues where required to drive faster resolution. Cross-functional Liaison Act as the translator between Sales, Compliance, and Operations, helping non-technical or non-regulatory stakeholders understand requirements in plain language. Advise sales teams on nuances across different verticals (e.g., FX brokers, PSPs, travel firms, import/export SMEs), enabling more confident qualification and client expectation-setting. Collaborate with product, risk and legal teams to ensure alignment of onboarding practices with evolving business models and regulatory updates. Process Improvement & Enablement Map, refine and document onboarding workflows in partnership with internal teams to improve speed, efficiency and experience. Create enablement resources such as checklists, playbooks, FAQs and vertical-specific guides for Sales to improve first-time-right submissions. Support feedback loops by sharing common sales-side challenges with onboarding and compliance stakeholders for continuous improvement. Sales Support Educate Sales Executives on what constitutes high, medium and low-risk clients and support early-stage qualification and documentation prep. Ensure that commercial momentum built by sales isn't lost post-signature, acting as the "glue" that helps deals become live accounts quickly. Champion our service-led approach to onboarding that reinforces credibility, transparency and trust with clients from day one. Requirements Experience working within a regulated financial services or fintech business in either a sales support, onboarding, or compliance-facing role. Deep understanding of regulated onboarding requirements, ideally across multiple client types (e.g., corporates, financial institutions, fintechs). Commercially aware, with the ability to balance client experience with regulatory risk. Strong interpersonal and stakeholder management skills, with the ability to influence across multiple departments and levels of seniority. Proactive, highly organised and able to prioritise effectively across multiple clients and teams. Familiarity with client risk profiling and onboarding frameworks, ideally including PEPs, sanctions screening, and source of funds/wealth checks. A team player who thrives in a collaborative, mission-driven environment and enjoys working cross-functionally. Comfortable in a fast-paced environment with a flexible, growth mindset. Diversity & Inclusion We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background,identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential. Additional Information - We work on a hybrid basis from our office in central London. - You must be eligible to work in the UK to be considered for this position. - Full background check will be carried out.
Aug 18, 2025
Full time
About IFX Payments We're an award-winning global provider of foreign exchange and payment solutions. At IFX, our mission is to become the number one service-led alternative banking partner in EMEA for corporates and Financial Institutions that add value beyond the transaction. We have one guiding principle: to Win. Properly. What we offer Everyone at IFX Payments has a meaningful and impactful role to play in helping us achieve that goal. We take pride in the quality of our work but balance that with the speed, intent, tenacity, and focus needed to win. We're a high-performance team who can trust each other as individuals to get the job done so we can be successful together. Being part of IFX Payments, you'll receive every opportunity to thrive in your role to contribute to that success. We'll invest in you along the way to genuinely help you grow and take your career to new and exciting places. You'll work alongside experienced industry leaders, receive guidance from pioneering performance coaches and have the option to gain qualifications in your field that help you realise your ambitions. In exchange, we don't expect anything extra from you during your time here. We only ask you to do one thing: Make it count. Benefits 25 days of annual leave + bank holidays and your birthday off. Pension auto-enrolment with salary sacrifice contributions. Healthcare cash plan including support for dental, physio and therapies. Discounts on fitness, cinema discounts, shopping, travel, entertainment and more! Life Insurance. Work Abroad. Cycle to work. Nursery fees salary exchange. Employee Assistant Programme Career progression with excellent training and development. Company events - Pub nights, sporting events, seasonal parties, socials Overview This is an exceptional opportunity to join the fastest growing division within a global fintech payments business. The Sales Onboarding Manager will play a critical role in accelerating client activation by bridging the gap between Sales, Compliance, and Onboarding teams, ensuring that new clients are onboarded in a timely, compliant, and service-led manner. You will be a key contributor to driving IFX Payments' high-touch onboarding approach, acting as a trusted liaison to both internal teams and clients. With deep knowledge of our regulatory frameworks and industry verticals, you'll be instrumental in helping the business deliver seamless onboarding experiences and foster long-term client engagement from day one. This role is ideal for someone with a background in either sales or compliance who wants to apply that knowledge cross-functionally in a fast-paced, client-facing environment. Responsibilities Client Onboarding Management Orchestrate the end-to-end onboarding process for new sales clients, ensuring a fast, compliant, and seamless experience. Serve as the point of contact for Sales Executives during onboarding, providing them with ongoing guidance on risk requirements, timelines, and documentation needs. Coordinate with Compliance and Onboarding teams to troubleshoot onboarding blockers and escalate issues where required to drive faster resolution. Cross-functional Liaison Act as the translator between Sales, Compliance, and Operations, helping non-technical or non-regulatory stakeholders understand requirements in plain language. Advise sales teams on nuances across different verticals (e.g., FX brokers, PSPs, travel firms, import/export SMEs), enabling more confident qualification and client expectation-setting. Collaborate with product, risk and legal teams to ensure alignment of onboarding practices with evolving business models and regulatory updates. Process Improvement & Enablement Map, refine and document onboarding workflows in partnership with internal teams to improve speed, efficiency and experience. Create enablement resources such as checklists, playbooks, FAQs and vertical-specific guides for Sales to improve first-time-right submissions. Support feedback loops by sharing common sales-side challenges with onboarding and compliance stakeholders for continuous improvement. Sales Support Educate Sales Executives on what constitutes high, medium and low-risk clients and support early-stage qualification and documentation prep. Ensure that commercial momentum built by sales isn't lost post-signature, acting as the "glue" that helps deals become live accounts quickly. Champion our service-led approach to onboarding that reinforces credibility, transparency and trust with clients from day one. Requirements Experience working within a regulated financial services or fintech business in either a sales support, onboarding, or compliance-facing role. Deep understanding of regulated onboarding requirements, ideally across multiple client types (e.g., corporates, financial institutions, fintechs). Commercially aware, with the ability to balance client experience with regulatory risk. Strong interpersonal and stakeholder management skills, with the ability to influence across multiple departments and levels of seniority. Proactive, highly organised and able to prioritise effectively across multiple clients and teams. Familiarity with client risk profiling and onboarding frameworks, ideally including PEPs, sanctions screening, and source of funds/wealth checks. A team player who thrives in a collaborative, mission-driven environment and enjoys working cross-functionally. Comfortable in a fast-paced environment with a flexible, growth mindset. Diversity & Inclusion We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background,identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential. Additional Information - We work on a hybrid basis from our office in central London. - You must be eligible to work in the UK to be considered for this position. - Full background check will be carried out.
About the role Recycling and resource management is a fast changing dynamic and competitive industry sector. This is a high profile position with management of a prestigious and complex I&C Key Account contract as the central focus, whilst also being responsible for the commercial delivery of the contract. The client operates locations nationally and you will be responsible for the waste and recycling services across the estate using a network of SUEZ and subcontracted services. This will include maintaining internal 'sub-contracted' responsibility for the associated service delivery of the shared facilities, equipment and personnel on the customer's hub sites, as well as developing and implementing the day to day operational strategy required to deliver the financial and contractual targets. This is crucial to create long term strategic plans for continuous improvement and growth of the contract. What will I be doing? Reporting to the Regional General Manager, the role will have full responsibility for all areas of contract delivery including the relationship with senior stakeholders across the client business and within SUEZ, financial performance, regulatory compliance, commercial management and operational service delivery. With a team of direct and indirect reports across multiple locations, the role demands an exceptional leader to guide and develop the established operational workforce, whilst representing SUEZ to both internal and external stakeholders at all levels. As a consequence, demonstrable experience of effective leadership, team building, coaching and engagement skills are essential for success in this role. What are the requirements? You will have senior management experience within a large I&C waste contract, or in a similar fast-moving manufacturing / logistics environment. But certainly having managed multi-site operations over a distributed geographical area. You will have significant operational and / or managerial experience of people management, key account management in an industrial or logistics environment, or within waste logistics and transfer station operations. You must be a confident leader, with strategic development and implementation experience and will have the ability to drive and deliver change management across a diverse teams. Knowledgeable in all areas of contract management including operational delivery, financial control, regulatory compliance, contract variationand dispute management, you will be able to demonstrate a track record of delivering against ambitious financial targets and KPIs. You will already have experience of responsibility for financial planning, budgeting and capital improvement, including stakeholder management at a senior level. Extensive experience of working within a lean, continuous improvement environment is essential and a 6 Sigma green belt could be very useful in this role. Who we are At SUEZ the efficient and sustainable management of resources around the globe is at the heart of everything we do. Respect - acting ethically and with integrity - is one of our core values. We're passionate about the environment and believe in protecting our world. Over 90,000 likeminded people worldwide makes for an incredible team, where collaboration and trust are part of the way we work. With true team spirit, we can give our customers a standard of service that goes above and beyond and ensure that our local communities have access to essential water and waste services. We thank our people for all they do with development opportunities, wide-ranging benefits and rewards that reflect their hard work. In a friendly, supportive environment, you'll be inspired to grow and play your part in creating a better future for all. No agencies please
Aug 18, 2025
Full time
About the role Recycling and resource management is a fast changing dynamic and competitive industry sector. This is a high profile position with management of a prestigious and complex I&C Key Account contract as the central focus, whilst also being responsible for the commercial delivery of the contract. The client operates locations nationally and you will be responsible for the waste and recycling services across the estate using a network of SUEZ and subcontracted services. This will include maintaining internal 'sub-contracted' responsibility for the associated service delivery of the shared facilities, equipment and personnel on the customer's hub sites, as well as developing and implementing the day to day operational strategy required to deliver the financial and contractual targets. This is crucial to create long term strategic plans for continuous improvement and growth of the contract. What will I be doing? Reporting to the Regional General Manager, the role will have full responsibility for all areas of contract delivery including the relationship with senior stakeholders across the client business and within SUEZ, financial performance, regulatory compliance, commercial management and operational service delivery. With a team of direct and indirect reports across multiple locations, the role demands an exceptional leader to guide and develop the established operational workforce, whilst representing SUEZ to both internal and external stakeholders at all levels. As a consequence, demonstrable experience of effective leadership, team building, coaching and engagement skills are essential for success in this role. What are the requirements? You will have senior management experience within a large I&C waste contract, or in a similar fast-moving manufacturing / logistics environment. But certainly having managed multi-site operations over a distributed geographical area. You will have significant operational and / or managerial experience of people management, key account management in an industrial or logistics environment, or within waste logistics and transfer station operations. You must be a confident leader, with strategic development and implementation experience and will have the ability to drive and deliver change management across a diverse teams. Knowledgeable in all areas of contract management including operational delivery, financial control, regulatory compliance, contract variationand dispute management, you will be able to demonstrate a track record of delivering against ambitious financial targets and KPIs. You will already have experience of responsibility for financial planning, budgeting and capital improvement, including stakeholder management at a senior level. Extensive experience of working within a lean, continuous improvement environment is essential and a 6 Sigma green belt could be very useful in this role. Who we are At SUEZ the efficient and sustainable management of resources around the globe is at the heart of everything we do. Respect - acting ethically and with integrity - is one of our core values. We're passionate about the environment and believe in protecting our world. Over 90,000 likeminded people worldwide makes for an incredible team, where collaboration and trust are part of the way we work. With true team spirit, we can give our customers a standard of service that goes above and beyond and ensure that our local communities have access to essential water and waste services. We thank our people for all they do with development opportunities, wide-ranging benefits and rewards that reflect their hard work. In a friendly, supportive environment, you'll be inspired to grow and play your part in creating a better future for all. No agencies please
Senior Service Designer - National Crime Agency - G7 Belfast, Birmingham, Bristol, Calder(Normanton), Leicester, London, Warrington To note for candidates selecting London as a preference - For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy About the job Job summary Within the Digital, Data & Technology area of the NCA, our constantly evolving and expanding capabilities means we need people with extensive experience and knowledge of service management and in particular service design and transition in order to ensure the services being delivered by the Agency are fit for purpose, secure, and supported. The quality of the services delivered by the NCA directly impact our ability to meet our mission of tackling serious and organised crime, so these roles are crucial for the success of the NCA and it's wider aims and objectives. Virtual Open Evening Event If you would like to find out more about the role and the application process we will be holding virtual opening evenings via MS Teams on 06/10/2025 at 1800. This event is by invitation only. To register, please click on the following link Register Here You will be asked for your name and email address. Registration will close on 05/08/25 at 1200pm. You will not be able to register after this date and time. Please see our privacy policy notice for details on how your data is handled. Your role will sit within the Service Design & Transition team, and you will provide service design and transition expertise to projects and programmes, advising and gathering requirements, agreeing the path to live, and any milestones required to be met in order to reach live. You will lead on designing the end-to-end journey of often complex services coming through the pipeline, from conception to full rollout. This role involves working with a variety of stakeholders to manage risks and build consensus around a design approach. You will be able to work autonomously, in alignment with current standards and policies, and will support other designers across the team where required. Person specification Duties and Responsibilities: Understanding and adhering to key Service Design & Transition and wider NCA processes and documentation, ensuring appropriate engagement with the appropriate (internal and/or external) functions. Will adhere to and respect Service Design & Transition processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design assurance - technology, change enablement). Collaborating with stakeholders to translate customer requirements, business requirements and contractual obligations into end-to-end service design. Collaborating with internal and external stakeholders to identify requirements and design service support wraps that meet the needs of the business, customers and service, aligning with Digital, Data & Technology and operational models, reporting and governance. These requirements and designs must describe the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) in order for the service to enter business as usual. Supporting the project manager, and other related project stakeholders, to understand the Service Design & Transition process, impact, risks, and dependencies. Working with project managers to ensure Service Design & Transition tasks and deliverables are accounted for in the overall project plan to enable build, test, deployment, and early life support plans for changes to IT Services. Completing impact analysis of system and regulatory changes, identifying, understanding and assuring service risks, dependencies and issues. Highlighting to the project manager the impact that these may have on the project, whilst mitigating those within their scope. Building a close working relationship with the Operations teams to ensure that all implemented and/or changed end-to-end Services are capable of delivering to target service levels and Key Performance Indicators. Ensure Digital, Data & Technology stakeholders have awareness and have accepted the Service Design (or have approved caveats which can be delivered during transition) enabling projects to progress the delivery stage of the lifecycle. Broad stakeholder management activities, ensuring visibility, transparency and communications are open across teams and stakeholders. Provide regular Service Design & Transition updates of progress, challenges, risks, and planned tasks to key stakeholders. Senior Service Designers may need to work with digital and data leaders in the NCA, when required. Following the Service Design & Transition process utilising key artefacts to capture information gathered. Driving forward the production, collation and completion of service design documentation, including service acceptance criteria. This will involve collaboration, support and input from project management office(s), security, service integration & management, finance, commercial, and support teams/managed service providers. Present the end-to-end Service Design at the Service Transition Review Board, gaining approval to proceed into early life support and delivery into business as usual. Presenting at the Service Transition Review Board to receive feedback and seek approval to proceed. Championing the Service Design & Transition process, including identifying and implementing potential improvements Representing the Service Design & Transition team at senior levels. Provide insight and participate in Service Design & Transition continual improvement initiatives. Supporting multiple services/projects and the wider Service Design & Transition team May lead multiple complex service designs at the same time. Provide/participate in Transition Management peer reviews to other Service Design & Transition designers and team members inside and outside of their demand projects. Line management responsibilities Potential scope for line management responsibilities to the more junior members of the team, if required. Skills, Knowledge and Experience Experience of designing complex services in a multi-supplier space Having experience of designing various services that range in complexity and requirements, some requiring liaising with multiple suppliers. Experience of managing a diverse range of stakeholders Having experience of working with various stakeholders, both internal and external. Managing communications across multiple channels to ensure correct level of engagement and visibility with stakeholders. Managing stakeholders who have conflicting points of view and priorities. Experience of transitioning new services into a live environment Having experience of transitioning new services into a live environment. Awareness of the common path to live options that organisations employ to implement a new service or significant changes to a current service. Experience of working in an Agile environment Having experience of working with project and delivery teams who work using Agile methodology Problem solving Using logic and imagination to make sense of a situation and find an intelligent solution. Qualifications ITIL V3 or V4 foundation certification or equivalent experience of service design. Behaviours We'll assess you against these behaviours during the selection process: Working Together Communicating and Influencing Seeing the Big Picture Leadership Technical skills We'll assess you against these technical skills during the selection process: Practical experience of designing or transitioning new or changed IT services
Aug 18, 2025
Full time
Senior Service Designer - National Crime Agency - G7 Belfast, Birmingham, Bristol, Calder(Normanton), Leicester, London, Warrington To note for candidates selecting London as a preference - For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy About the job Job summary Within the Digital, Data & Technology area of the NCA, our constantly evolving and expanding capabilities means we need people with extensive experience and knowledge of service management and in particular service design and transition in order to ensure the services being delivered by the Agency are fit for purpose, secure, and supported. The quality of the services delivered by the NCA directly impact our ability to meet our mission of tackling serious and organised crime, so these roles are crucial for the success of the NCA and it's wider aims and objectives. Virtual Open Evening Event If you would like to find out more about the role and the application process we will be holding virtual opening evenings via MS Teams on 06/10/2025 at 1800. This event is by invitation only. To register, please click on the following link Register Here You will be asked for your name and email address. Registration will close on 05/08/25 at 1200pm. You will not be able to register after this date and time. Please see our privacy policy notice for details on how your data is handled. Your role will sit within the Service Design & Transition team, and you will provide service design and transition expertise to projects and programmes, advising and gathering requirements, agreeing the path to live, and any milestones required to be met in order to reach live. You will lead on designing the end-to-end journey of often complex services coming through the pipeline, from conception to full rollout. This role involves working with a variety of stakeholders to manage risks and build consensus around a design approach. You will be able to work autonomously, in alignment with current standards and policies, and will support other designers across the team where required. Person specification Duties and Responsibilities: Understanding and adhering to key Service Design & Transition and wider NCA processes and documentation, ensuring appropriate engagement with the appropriate (internal and/or external) functions. Will adhere to and respect Service Design & Transition processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design assurance - technology, change enablement). Collaborating with stakeholders to translate customer requirements, business requirements and contractual obligations into end-to-end service design. Collaborating with internal and external stakeholders to identify requirements and design service support wraps that meet the needs of the business, customers and service, aligning with Digital, Data & Technology and operational models, reporting and governance. These requirements and designs must describe the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) in order for the service to enter business as usual. Supporting the project manager, and other related project stakeholders, to understand the Service Design & Transition process, impact, risks, and dependencies. Working with project managers to ensure Service Design & Transition tasks and deliverables are accounted for in the overall project plan to enable build, test, deployment, and early life support plans for changes to IT Services. Completing impact analysis of system and regulatory changes, identifying, understanding and assuring service risks, dependencies and issues. Highlighting to the project manager the impact that these may have on the project, whilst mitigating those within their scope. Building a close working relationship with the Operations teams to ensure that all implemented and/or changed end-to-end Services are capable of delivering to target service levels and Key Performance Indicators. Ensure Digital, Data & Technology stakeholders have awareness and have accepted the Service Design (or have approved caveats which can be delivered during transition) enabling projects to progress the delivery stage of the lifecycle. Broad stakeholder management activities, ensuring visibility, transparency and communications are open across teams and stakeholders. Provide regular Service Design & Transition updates of progress, challenges, risks, and planned tasks to key stakeholders. Senior Service Designers may need to work with digital and data leaders in the NCA, when required. Following the Service Design & Transition process utilising key artefacts to capture information gathered. Driving forward the production, collation and completion of service design documentation, including service acceptance criteria. This will involve collaboration, support and input from project management office(s), security, service integration & management, finance, commercial, and support teams/managed service providers. Present the end-to-end Service Design at the Service Transition Review Board, gaining approval to proceed into early life support and delivery into business as usual. Presenting at the Service Transition Review Board to receive feedback and seek approval to proceed. Championing the Service Design & Transition process, including identifying and implementing potential improvements Representing the Service Design & Transition team at senior levels. Provide insight and participate in Service Design & Transition continual improvement initiatives. Supporting multiple services/projects and the wider Service Design & Transition team May lead multiple complex service designs at the same time. Provide/participate in Transition Management peer reviews to other Service Design & Transition designers and team members inside and outside of their demand projects. Line management responsibilities Potential scope for line management responsibilities to the more junior members of the team, if required. Skills, Knowledge and Experience Experience of designing complex services in a multi-supplier space Having experience of designing various services that range in complexity and requirements, some requiring liaising with multiple suppliers. Experience of managing a diverse range of stakeholders Having experience of working with various stakeholders, both internal and external. Managing communications across multiple channels to ensure correct level of engagement and visibility with stakeholders. Managing stakeholders who have conflicting points of view and priorities. Experience of transitioning new services into a live environment Having experience of transitioning new services into a live environment. Awareness of the common path to live options that organisations employ to implement a new service or significant changes to a current service. Experience of working in an Agile environment Having experience of working with project and delivery teams who work using Agile methodology Problem solving Using logic and imagination to make sense of a situation and find an intelligent solution. Qualifications ITIL V3 or V4 foundation certification or equivalent experience of service design. Behaviours We'll assess you against these behaviours during the selection process: Working Together Communicating and Influencing Seeing the Big Picture Leadership Technical skills We'll assess you against these technical skills during the selection process: Practical experience of designing or transitioning new or changed IT services
Independent Wine Retailer Full-Time Up to £30,000 DOE Lincoln An award-winning independent wine retailer based in Lincoln's historic Cathedral Quarter is seeking a passionate and customer-focused Shop & Sales Manager to lead their retail operations. With over 30 years of heritage, this business is known for its exceptional product range, including unique wines and small-batch spirits from around the world, and for creating a warm, welcoming atmosphere for customers both in-store and online. This is an exciting Shop Manager opportunity to join a thriving business with a loyal customer base, strong local reputation, and growing wholesale arm. The Role As the Retail Shop & Sales Manager, you'll play a pivotal role in the day-to-day running of both the shop and online store. You'll be responsible for delivering a first-class customer experience, driving retail and wholesale sales, managing inventory, and supporting tastings and events. Ideal for someone with a hands-on approach who enjoys customer interaction, retail operations, and working as part of a small, close-knit team. Key Responsibilities Deliver an outstanding customer experience. Drive sales through product recommendations and proactive engagement Develop and grow wholesale accounts and commercial opportunities Manage stock, weekly orders, till transactions, and data accuracy Analyse sales reports to drive improvements and inform decisions Coordinate deliveries and customer orders Create engaging product displays and merchandising Maintain supplier relationships and attend key tastings Support planning and delivery of customer tastings and events Stay informed on market trends, new product launches, and competitor activity Maintain a clean, organised, and welcoming retail environment Keep the company website up to date with current products and pricing Respond to customer enquiries via email in a timely and professional manner Skills & Experience Essential: Passion for wine and providing excellent customer service Strong team player and clear communicator Proactive and well-organised, with a hands-on approach Confident in a sales environment and able to deliver great service Desirable: Previous retail or hospitality experience Wine knowledge (WSET training will be provided) Full driving licence Benefits Performance based bonus 37.5 hours per week (including at least 2 Saturdays per month) 29 days holiday (including public and bank holidays) Staff discount and company pension scheme WSET wine training Supplier tastings, local winery visits, and product education opportunities To apply or find out more, please contact us today. This is a fantastic opportunity to join a respected, independent retailer with a real passion for wine and people.
Aug 18, 2025
Full time
Independent Wine Retailer Full-Time Up to £30,000 DOE Lincoln An award-winning independent wine retailer based in Lincoln's historic Cathedral Quarter is seeking a passionate and customer-focused Shop & Sales Manager to lead their retail operations. With over 30 years of heritage, this business is known for its exceptional product range, including unique wines and small-batch spirits from around the world, and for creating a warm, welcoming atmosphere for customers both in-store and online. This is an exciting Shop Manager opportunity to join a thriving business with a loyal customer base, strong local reputation, and growing wholesale arm. The Role As the Retail Shop & Sales Manager, you'll play a pivotal role in the day-to-day running of both the shop and online store. You'll be responsible for delivering a first-class customer experience, driving retail and wholesale sales, managing inventory, and supporting tastings and events. Ideal for someone with a hands-on approach who enjoys customer interaction, retail operations, and working as part of a small, close-knit team. Key Responsibilities Deliver an outstanding customer experience. Drive sales through product recommendations and proactive engagement Develop and grow wholesale accounts and commercial opportunities Manage stock, weekly orders, till transactions, and data accuracy Analyse sales reports to drive improvements and inform decisions Coordinate deliveries and customer orders Create engaging product displays and merchandising Maintain supplier relationships and attend key tastings Support planning and delivery of customer tastings and events Stay informed on market trends, new product launches, and competitor activity Maintain a clean, organised, and welcoming retail environment Keep the company website up to date with current products and pricing Respond to customer enquiries via email in a timely and professional manner Skills & Experience Essential: Passion for wine and providing excellent customer service Strong team player and clear communicator Proactive and well-organised, with a hands-on approach Confident in a sales environment and able to deliver great service Desirable: Previous retail or hospitality experience Wine knowledge (WSET training will be provided) Full driving licence Benefits Performance based bonus 37.5 hours per week (including at least 2 Saturdays per month) 29 days holiday (including public and bank holidays) Staff discount and company pension scheme WSET wine training Supplier tastings, local winery visits, and product education opportunities To apply or find out more, please contact us today. This is a fantastic opportunity to join a respected, independent retailer with a real passion for wine and people.
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 120,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 billion appointments to date . The company is headquartered in London, United Kingdom , with 12 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role Overview Given our exciting and progressive growth plans, we are looking for an exceptional Business Development Executive to come and join our global business. Reporting to the Head of Sales (Europe), and working collaboratively with the Commercial team and potential partners, you will be100% focused on bringing in new business development. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact. This is a field sales based role. What you will be doing KPIs - Consistently achieve sales targets Outreach - Calling key decision-makers using phone, email & social touches with the goal of bringing on new business (there may be some in-person meetings as appropriate) Selling - Present, promote and sell products and services through product demos to prospective and existing partners Sales Cycle - Managing the entire sales process from prospecting to close Partnering - Perform cost-benefit and needs analysis with existing/potential partners in order to align our solutions to their needs and business objectives Collaboration - Work closely with other departments to ensure a seamless partner experience Market Trends - Provide feedback about ongoing trends in the industry Leads - Contact 100% of qualified inbound leads in a timely manner, and document all call outcomes in the CRM Business Partnering - Serve as a lead point of contact for partners on all commercial activities This list is not exhaustive and there may be other activities you are required to deliver. What we are looking for Experience - Minimum 1 year of sales experience with a track record of success Industry - SaaS, online marketplaces, or payment platforms is highly desirable Relationship Building - You are a true hunter and relationship builder Organised - You can multitask, prioritise and manage time effectively Curiosity - You are naturally curious and have a desire to continually grow and develop Added bonus Beauty & Wellness - Experience within the beauty and wellness industry At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. Interview process Screen Call - Video-call with a member from the Talent Team (30 mins) Skills & Experience - Video/In-person interview with Head of Sales (Europe) (45 mins) Presentation - In-person interview with Chief Commercial Officer and Head of Sales (Europe) (75 mins) We aim to finalise the entire interview process and deliver feedback within 2 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Aug 18, 2025
Full time
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 120,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 billion appointments to date . The company is headquartered in London, United Kingdom , with 12 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role Overview Given our exciting and progressive growth plans, we are looking for an exceptional Business Development Executive to come and join our global business. Reporting to the Head of Sales (Europe), and working collaboratively with the Commercial team and potential partners, you will be100% focused on bringing in new business development. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact. This is a field sales based role. What you will be doing KPIs - Consistently achieve sales targets Outreach - Calling key decision-makers using phone, email & social touches with the goal of bringing on new business (there may be some in-person meetings as appropriate) Selling - Present, promote and sell products and services through product demos to prospective and existing partners Sales Cycle - Managing the entire sales process from prospecting to close Partnering - Perform cost-benefit and needs analysis with existing/potential partners in order to align our solutions to their needs and business objectives Collaboration - Work closely with other departments to ensure a seamless partner experience Market Trends - Provide feedback about ongoing trends in the industry Leads - Contact 100% of qualified inbound leads in a timely manner, and document all call outcomes in the CRM Business Partnering - Serve as a lead point of contact for partners on all commercial activities This list is not exhaustive and there may be other activities you are required to deliver. What we are looking for Experience - Minimum 1 year of sales experience with a track record of success Industry - SaaS, online marketplaces, or payment platforms is highly desirable Relationship Building - You are a true hunter and relationship builder Organised - You can multitask, prioritise and manage time effectively Curiosity - You are naturally curious and have a desire to continually grow and develop Added bonus Beauty & Wellness - Experience within the beauty and wellness industry At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. Interview process Screen Call - Video-call with a member from the Talent Team (30 mins) Skills & Experience - Video/In-person interview with Head of Sales (Europe) (45 mins) Presentation - In-person interview with Chief Commercial Officer and Head of Sales (Europe) (75 mins) We aim to finalise the entire interview process and deliver feedback within 2 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Please, note this role is a 37,5 hours contract and weekend availability is required. WHO WE ARE White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented and likeminded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels. WHO YOU ARE You'll be passionate about Retail and Fashion. You'll have experience driving the commercial success of a shop and leading a team, and you'll be able to inspire others with your passion and expertise. You will be your true self and bring out the best in others too. PRIMARY OBJECTIVE OF THE JOB The Shop Manager position holds overall responsibility for their shop. Taking ownership and the initiative to drive performance through managing KPIs, ensuring customers have the best possible shopping experience, developing the team and ensuring White Stuff's presence in the local community. WHAT YOU'LL BE DOING You'll report to your Area Manager and sit within our Retail team. Customer Experience Training, driving, and coaching the team to deliver an amazing instore customer experience in line with our pillars (Be Friendly, Be Valuable, Be Inspiring) throughout the Customer Journey. Ensuring the team meets customer needs through multichannel shopping and endless aisle orders. Ensuring customers are engaged with our brand through email newsletter sign ups, purchase tagging, and e-receipts. Product Presentation and Visual Standards Evaluating floor layout and sales trends regularly, taking action to ensure the shop floor responds to commercial opportunity. Ensuring the team understand the features of our products and can explain these to our customers to support their styling and purchase decisions. Ensuring that product and shop standards are excellent and maintained at all times. Implementing brand VM standards and layouts within the shop and making placement decisions to best suit shop, market and customer. Creating a commercial environment in the shop where the team consistently evaluates the floor layout and KPIs and takes appropriate action to ensure the shop floor is responding to commercial opportunities. Evaluating shop product package and feeding back to Area Manager any commercial opportunities. Ensuring stock levels are optimised for sales opportunities and liasing with Merchandising to influence. Commercial Management Understanding commercial opportunities for your shop and maximising these to increase sales. Coaching the team to also understand and implement these opportunities. Ensuring that the shop is working within the budgets set Leading the coordination of promotions, incentives, and key trading weekS People Management and Development Using the Learning and Development and operational tools provided to develop the team's knowledge and skillset, and help them reach their individual potential. Creating a positive team atmosphere in the shop which is focused on delivering results. Leading team briefs to ensure the team are set up with the knowledge and the motivation needed to achieve targets. Ensuring staff planning is effective to ensure that the right people are in the right places at the right times. Playing a key part in setting team objectives to ensure the team are working together to achieve goals. Attracting, recruiting and retaining high calibre team members. Engaging with succession planning to ensure that we are growing our own talent. Actively seeking opportunities in the local area that could benefit the shop such local events. Ensures the team receives regular praise and feedback to support their engagement and continuous development. Leading annual and interim reviews for the team, with objectives monitored throughout the year. Shop Operations Leading efficient and accurate delivery and replenishment processes. Playing a key role in organising stocktake and ensuring an accurate reconciliation. Ensuring that ship from store and Click and Collect processes are managed effectively by the team. Being a point of contact for internal and external stakeholders. Leading Health and Safety processes within the shop and ensuring team compliance. Developing professional relationships with other teams and areas of the business. Doing Good Stuff Living our Values, making sure these are alive in the shop. Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions. Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team. WHAT WE'LL OFFER YOU As a Shop Manager at White Stuff you will be entitled to an array of great benefits, some of which include: Quarterly bonus opportunity Up to 25 days holiday per annum plus bank holidays 2 extra (paid!) days off per year to volunteer in the local community 50% discount and a uniform per annum BUPA Medical and Dental Insurance Healthcare cash plan and Life Assurance Interest free season ticket loan Pension Contribution We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age . INDM
Aug 18, 2025
Full time
Please, note this role is a 37,5 hours contract and weekend availability is required. WHO WE ARE White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented and likeminded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels. WHO YOU ARE You'll be passionate about Retail and Fashion. You'll have experience driving the commercial success of a shop and leading a team, and you'll be able to inspire others with your passion and expertise. You will be your true self and bring out the best in others too. PRIMARY OBJECTIVE OF THE JOB The Shop Manager position holds overall responsibility for their shop. Taking ownership and the initiative to drive performance through managing KPIs, ensuring customers have the best possible shopping experience, developing the team and ensuring White Stuff's presence in the local community. WHAT YOU'LL BE DOING You'll report to your Area Manager and sit within our Retail team. Customer Experience Training, driving, and coaching the team to deliver an amazing instore customer experience in line with our pillars (Be Friendly, Be Valuable, Be Inspiring) throughout the Customer Journey. Ensuring the team meets customer needs through multichannel shopping and endless aisle orders. Ensuring customers are engaged with our brand through email newsletter sign ups, purchase tagging, and e-receipts. Product Presentation and Visual Standards Evaluating floor layout and sales trends regularly, taking action to ensure the shop floor responds to commercial opportunity. Ensuring the team understand the features of our products and can explain these to our customers to support their styling and purchase decisions. Ensuring that product and shop standards are excellent and maintained at all times. Implementing brand VM standards and layouts within the shop and making placement decisions to best suit shop, market and customer. Creating a commercial environment in the shop where the team consistently evaluates the floor layout and KPIs and takes appropriate action to ensure the shop floor is responding to commercial opportunities. Evaluating shop product package and feeding back to Area Manager any commercial opportunities. Ensuring stock levels are optimised for sales opportunities and liasing with Merchandising to influence. Commercial Management Understanding commercial opportunities for your shop and maximising these to increase sales. Coaching the team to also understand and implement these opportunities. Ensuring that the shop is working within the budgets set Leading the coordination of promotions, incentives, and key trading weekS People Management and Development Using the Learning and Development and operational tools provided to develop the team's knowledge and skillset, and help them reach their individual potential. Creating a positive team atmosphere in the shop which is focused on delivering results. Leading team briefs to ensure the team are set up with the knowledge and the motivation needed to achieve targets. Ensuring staff planning is effective to ensure that the right people are in the right places at the right times. Playing a key part in setting team objectives to ensure the team are working together to achieve goals. Attracting, recruiting and retaining high calibre team members. Engaging with succession planning to ensure that we are growing our own talent. Actively seeking opportunities in the local area that could benefit the shop such local events. Ensures the team receives regular praise and feedback to support their engagement and continuous development. Leading annual and interim reviews for the team, with objectives monitored throughout the year. Shop Operations Leading efficient and accurate delivery and replenishment processes. Playing a key role in organising stocktake and ensuring an accurate reconciliation. Ensuring that ship from store and Click and Collect processes are managed effectively by the team. Being a point of contact for internal and external stakeholders. Leading Health and Safety processes within the shop and ensuring team compliance. Developing professional relationships with other teams and areas of the business. Doing Good Stuff Living our Values, making sure these are alive in the shop. Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions. Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team. WHAT WE'LL OFFER YOU As a Shop Manager at White Stuff you will be entitled to an array of great benefits, some of which include: Quarterly bonus opportunity Up to 25 days holiday per annum plus bank holidays 2 extra (paid!) days off per year to volunteer in the local community 50% discount and a uniform per annum BUPA Medical and Dental Insurance Healthcare cash plan and Life Assurance Interest free season ticket loan Pension Contribution We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age . INDM
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you ready to drive a beauty revolution? Join Sephora, as we seek a passionate Store Manager to lead our store! Reporting directly to the Retail Director, you will drive sales and champion excellence across all aspects of store performance. Youll set the benchmark for exceptional customer experiences and operations, ensuring our store presentation and product curation reflect the high standards Sephora is renowned for. You'll also oversee budget management, ensuring we meet our financial targets with the precision and dedication that define our team. Your primary goal? To unlock the full potential of your management team while consistently achieving and exceeding commercial objectives. If you thrive on innovation, are committed to accuracy, and possess the ability to inspire greatness in others, wed love to hear from you! Responsibilities: Strategic Business Leadership Provide strategic guidance to the Retail Director through market analysis, competitive landscape insights, and identifying new business opportunities. Develop and present monthly reports to track competitor activities and performance metrics for strategic decision-making. Formulate and implement short- and long-term business strategies to maximise sales and drive growth. Offer actionable product recommendations based on local market insights and customer feedback to improve inventory performance. Design and execute in-store promotional events and displays to enhance brand visibility and customer engagement. Cultivate relationships with stores and head office departments to share insights, enhance operations, and ensure adherence to operational guidelines. Customer Experience Excellence Exemplify the Sephora Attitude, setting a high standard of customer engagement and satisfaction for the entire team. Actively support team members in challenging situations to uphold exceptional client service standards. Utilise customer satisfaction metrics to drive continuous improvement initiatives for the client experience and swiftly resolve complaints. Reinforce and embed sales policies and techniques derived from Sephora University across all team members to ensure consistent execution. Analyse sales performance data to identify trends and develop strategic action plans aimed at exceeding targets. Sales and Operations Optimisation Oversee day-to-day store operations, ensuring adherence to Sephoras policies, including cash handling, stock management, and visual merchandising standards. Drive operational efficiency by maintaining stock replenishment, optimising stockroom organisation, and ensuring cleanliness and safety across the store. Direct cash desk operations, ensuring compliance with security protocols, accuracy, and effective cash management, resolving discrepancies swiftly. Promote a safe and well-organised store environment, ensuring compliance with safety protocols and minimising workplace hazards. Collaborate with Beauty Supervisors to align best practices, promotions, and customer experiences with sales goals and service targets. Drive accountability for achieving sales targets across all product categories, including exclusive and Sephora Collection offerings. Analyse sales results and develop targeted action plans to enhance performance and customer engagement. Team Development & Management Foster a high-performance culture by motivating, developing, and recognising team members through regular coaching, feedback, and a culture of appreciation to drive excellence and a positive work environment. Effectively communicate the business strategy and operational objectives to the team, ensuring alignment and commitment. Facilitate collaborative meetings with the Beauty and Operations Supervisors to analyse team performance and operational effectiveness. Oversee the Performance Check-in and Improvement Plan processes to enhance individual and team performance continuously. Strategically manage annual leave and scheduling to optimise staffing levels in alignment with business needs. Collaborate with the recruitment department to attract and hire top talent for the store. Skills: Advanced Product & Customer Knowledge: In-depth understanding of Sephoras product lines and customer engagement standards to drive exceptional client satisfaction. Proven Retail Leadership: Extensive experience in managing high-performing retail teams and exceeding sales targets through effective store operations and budgeting. Digital & Analytical Competence: Strong digital orientation and analytical skills to interpret sales data, enhance decision-making, and optimize store performance. Team Development & Coaching: Ability to mentor, inspire, and develop a high-performance team culture, promoting collaboration and individual growth. Operational Excellence: Strong skills in overseeing store operations, ensuring adherence to policies, managing stock, cash handling, and optimizing store efficiency and safety. Brand Alignment & Values Embodiment: Consistently represents Sephoras values of inclusivity, creativity, and empowerment, projecting a professional image aligned with brand standards, and fostering an environment that celebrates beauty and self-expression. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information. Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button. Created on 29/06/2025 by TN United Kingdom
Aug 17, 2025
Full time
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you ready to drive a beauty revolution? Join Sephora, as we seek a passionate Store Manager to lead our store! Reporting directly to the Retail Director, you will drive sales and champion excellence across all aspects of store performance. Youll set the benchmark for exceptional customer experiences and operations, ensuring our store presentation and product curation reflect the high standards Sephora is renowned for. You'll also oversee budget management, ensuring we meet our financial targets with the precision and dedication that define our team. Your primary goal? To unlock the full potential of your management team while consistently achieving and exceeding commercial objectives. If you thrive on innovation, are committed to accuracy, and possess the ability to inspire greatness in others, wed love to hear from you! Responsibilities: Strategic Business Leadership Provide strategic guidance to the Retail Director through market analysis, competitive landscape insights, and identifying new business opportunities. Develop and present monthly reports to track competitor activities and performance metrics for strategic decision-making. Formulate and implement short- and long-term business strategies to maximise sales and drive growth. Offer actionable product recommendations based on local market insights and customer feedback to improve inventory performance. Design and execute in-store promotional events and displays to enhance brand visibility and customer engagement. Cultivate relationships with stores and head office departments to share insights, enhance operations, and ensure adherence to operational guidelines. Customer Experience Excellence Exemplify the Sephora Attitude, setting a high standard of customer engagement and satisfaction for the entire team. Actively support team members in challenging situations to uphold exceptional client service standards. Utilise customer satisfaction metrics to drive continuous improvement initiatives for the client experience and swiftly resolve complaints. Reinforce and embed sales policies and techniques derived from Sephora University across all team members to ensure consistent execution. Analyse sales performance data to identify trends and develop strategic action plans aimed at exceeding targets. Sales and Operations Optimisation Oversee day-to-day store operations, ensuring adherence to Sephoras policies, including cash handling, stock management, and visual merchandising standards. Drive operational efficiency by maintaining stock replenishment, optimising stockroom organisation, and ensuring cleanliness and safety across the store. Direct cash desk operations, ensuring compliance with security protocols, accuracy, and effective cash management, resolving discrepancies swiftly. Promote a safe and well-organised store environment, ensuring compliance with safety protocols and minimising workplace hazards. Collaborate with Beauty Supervisors to align best practices, promotions, and customer experiences with sales goals and service targets. Drive accountability for achieving sales targets across all product categories, including exclusive and Sephora Collection offerings. Analyse sales results and develop targeted action plans to enhance performance and customer engagement. Team Development & Management Foster a high-performance culture by motivating, developing, and recognising team members through regular coaching, feedback, and a culture of appreciation to drive excellence and a positive work environment. Effectively communicate the business strategy and operational objectives to the team, ensuring alignment and commitment. Facilitate collaborative meetings with the Beauty and Operations Supervisors to analyse team performance and operational effectiveness. Oversee the Performance Check-in and Improvement Plan processes to enhance individual and team performance continuously. Strategically manage annual leave and scheduling to optimise staffing levels in alignment with business needs. Collaborate with the recruitment department to attract and hire top talent for the store. Skills: Advanced Product & Customer Knowledge: In-depth understanding of Sephoras product lines and customer engagement standards to drive exceptional client satisfaction. Proven Retail Leadership: Extensive experience in managing high-performing retail teams and exceeding sales targets through effective store operations and budgeting. Digital & Analytical Competence: Strong digital orientation and analytical skills to interpret sales data, enhance decision-making, and optimize store performance. Team Development & Coaching: Ability to mentor, inspire, and develop a high-performance team culture, promoting collaboration and individual growth. Operational Excellence: Strong skills in overseeing store operations, ensuring adherence to policies, managing stock, cash handling, and optimizing store efficiency and safety. Brand Alignment & Values Embodiment: Consistently represents Sephoras values of inclusivity, creativity, and empowerment, projecting a professional image aligned with brand standards, and fostering an environment that celebrates beauty and self-expression. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information. Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button. Created on 29/06/2025 by TN United Kingdom
Job Description - Digital Product Owner (16156) Job Description Digital Product Owner ( 16156 ) Description easyJet is Europe's leading airline, renowned for its extensive route network, competitive fares, and friendly service. We are committed to innovation and digital excellence, continuously enhancing our digital self-service capabilities to empower our customers to manage their journeys effortlessly. The Digital Experience Team at easyJet is dedicated to creating seamless, reliable, and exceptional digital interactions for our customers. We are currently seeking a Digital Product Owner to take charge of the online check-in journey, from viewing bookings to printing or downloading boarding passes. This role is pivotal in enhancing easyJet's digital self-service offerings. As a Digital Product Owner, you will drive customer satisfaction, operational efficiency, and commercial return by developing a digital-first experience that is seamless, reliable, and exceeds customer expectations. What you'll be doing: Manage product backlogs, quarterly roadmaps, KPIs, and contribute to the broader post-booking strategy. Lead Agile ceremonies with delivery managers, including 3 amigos sessions, refinement sessions, sprint planning, and retrospectives. Maintain a prioritised backlog of clearly articulated EPICs/User Stories. Own and continuously improve the end-to-end online check-in experience, ensuring it is intuitive, accessible, and reliable. Champion UX and Accessibility best practices to create inclusive, frictionless experiences for all users. Partnering with Operations, Customer Service and Analytics teams to ensure that solutions address real customer problems and have no impact on operations Utilise customer insights, data, and experimentation to make evidence-based decisions. Participate in quarterly PI Planning with the wider team. Innovate and think creatively about how we support customers post-booking, challenging the status quo with a clear product mindset. Own the full product lifecycle from discovery through to delivery, iteration, and success measurement. Requirements of the Role What you'll bring to the team: Strong product mindset, focused on building solutions based on customer needs. Proven product management experience in a B2C e-commerce environment. Deep understanding of UX, Accessibility, and inclusive design principles. Strong communication skills, comfortable with ambiguity, and confident in using data to validate decisions. Avid Agile practitioner with a positive, delivery and results-oriented approach. Familiarity with WCAG 2.2 principles and guidelines. Experience with API schemas and development languages such as React is advantageous. Experience in the airline/travel industry is desirable but not essential. Proficient with tools such as Jira, Confluence, Miro, ContentSquare, and Userlytic. What we can offer you Competitive base salary with up to 20% bonus potential. Participation in BAYE, SAYE, and Performance share schemes. 7% pension contribution and life assurance. A flexible benefits package and excellent staff travel benefits. Location & Hours of Work: This full-time role is based in Luton, with a 40-hour work week and hybrid working options available. Occasional travel may be required. This role offers a unique opportunity to lead and shape a critical part of the customer journey at one of Europe's leading airlines. If you are driven by innovation, committed to delivering excellence, and skilled in digital product management, we invite you to apply and join our dynamic team. Business Area Primary Location
Aug 17, 2025
Full time
Job Description - Digital Product Owner (16156) Job Description Digital Product Owner ( 16156 ) Description easyJet is Europe's leading airline, renowned for its extensive route network, competitive fares, and friendly service. We are committed to innovation and digital excellence, continuously enhancing our digital self-service capabilities to empower our customers to manage their journeys effortlessly. The Digital Experience Team at easyJet is dedicated to creating seamless, reliable, and exceptional digital interactions for our customers. We are currently seeking a Digital Product Owner to take charge of the online check-in journey, from viewing bookings to printing or downloading boarding passes. This role is pivotal in enhancing easyJet's digital self-service offerings. As a Digital Product Owner, you will drive customer satisfaction, operational efficiency, and commercial return by developing a digital-first experience that is seamless, reliable, and exceeds customer expectations. What you'll be doing: Manage product backlogs, quarterly roadmaps, KPIs, and contribute to the broader post-booking strategy. Lead Agile ceremonies with delivery managers, including 3 amigos sessions, refinement sessions, sprint planning, and retrospectives. Maintain a prioritised backlog of clearly articulated EPICs/User Stories. Own and continuously improve the end-to-end online check-in experience, ensuring it is intuitive, accessible, and reliable. Champion UX and Accessibility best practices to create inclusive, frictionless experiences for all users. Partnering with Operations, Customer Service and Analytics teams to ensure that solutions address real customer problems and have no impact on operations Utilise customer insights, data, and experimentation to make evidence-based decisions. Participate in quarterly PI Planning with the wider team. Innovate and think creatively about how we support customers post-booking, challenging the status quo with a clear product mindset. Own the full product lifecycle from discovery through to delivery, iteration, and success measurement. Requirements of the Role What you'll bring to the team: Strong product mindset, focused on building solutions based on customer needs. Proven product management experience in a B2C e-commerce environment. Deep understanding of UX, Accessibility, and inclusive design principles. Strong communication skills, comfortable with ambiguity, and confident in using data to validate decisions. Avid Agile practitioner with a positive, delivery and results-oriented approach. Familiarity with WCAG 2.2 principles and guidelines. Experience with API schemas and development languages such as React is advantageous. Experience in the airline/travel industry is desirable but not essential. Proficient with tools such as Jira, Confluence, Miro, ContentSquare, and Userlytic. What we can offer you Competitive base salary with up to 20% bonus potential. Participation in BAYE, SAYE, and Performance share schemes. 7% pension contribution and life assurance. A flexible benefits package and excellent staff travel benefits. Location & Hours of Work: This full-time role is based in Luton, with a 40-hour work week and hybrid working options available. Occasional travel may be required. This role offers a unique opportunity to lead and shape a critical part of the customer journey at one of Europe's leading airlines. If you are driven by innovation, committed to delivering excellence, and skilled in digital product management, we invite you to apply and join our dynamic team. Business Area Primary Location
A Flagship Store Manager for a luxury home décor brand like L'Objet must expertly bridge the worlds of high-end retail and professional trade, delivering exceptional client experiences while driving commercial performances. This leader should embody the brand's refined aesthetic and lead with both strategic vision and operational precision. 1. Luxury Retail Expertise (B2C) • Deliver a refined and immersive boutique experience aligned with L'Objet's design philosophy • Greet and welcome clients, curating a memorable luxury experience • Oversee product presentation and showroom layout in line with brand aesthetics • Lead team outreach and communication (e.g., WhatsApp, live chat) to elevate the omnichannel journey • Coordinate seasonal layouts and merchandise rotations with VM and Retail Manager 2. B2B Sales & Trade Relationships • Develop and nurture trade partnerships with interior designers, architects, and corporate clients • Host showroom presentations and product demonstrations for trade professionals • Organize and lead meetings, store events, and product launches tailored to the trade audience • Track and grow trade sales, ensuring project-based relationship building 3. Clienteling & Relationship Building • Master CRM tools to maintain long-term client relationships • Lead client outreach campaigns, event invitations, and follow-ups to deepen engagement • Handle service or product issues discreetly and promptly, ensuring satisfaction and loyalty 4. Aesthetic & Product Sensibility • Maintain visual merchandising to the highest standards, in alignment with seasonal themes • Advise clients with a design-savvy approach, blending storytelling with product knowledge • Collaborate on curated showroom layouts and installations with VM and Retail Manager 5. Team Leadership & Coaching • Lead, mentor, and manage the team to cultivate a high-performance culture • Provide regular training on product knowledge and sales best practices • Foster team stability and long-term growth through clear guidance and empowerment • Manage staff schedules and resolve personnel issues (absences, leave, etc.) 6. Commercial Acumen • Track sales performance and KPI alignment across B2C and B2B channels • Monitor inventory levels, anticipate bestsellers, and align with HQ on commercial strategy • Generate detailed monthly reports on sales, footfall, and category performance 7. Operational & Visual Excellence • Oversee day-to-day store operations including maintenance, logistics, and inventory • Maintain showroom cleanliness, product placement, and visual standards • Manage transfers between showroom, warehouse, and client sites 8. Event Management & Brand Representation • Suggest, plan, and lead store events with carefully selected guest lists • Represent L'Objet at networking and local cultural events to build brand visibility • Act as a local ambassador, engaging with hospitality venues, galleries, and design peers 9. Digital & Omnichannel Sensibility • Champion integration of digital tools such as live chat and remote consultations • Collaborate with PR, e-commerce, and social media teams to drive visibility • Support the transition to omnichannel sales strategies, adapting internal processes accordingly 10. Emotional Intelligence & Discretion • Communicate with cultural agility, sophistication, and confidentiality • Handle VIP clients and trade professionals with poise and attentiveness • Resolve internal and external conflicts with empathy and professionalism
Aug 17, 2025
Full time
A Flagship Store Manager for a luxury home décor brand like L'Objet must expertly bridge the worlds of high-end retail and professional trade, delivering exceptional client experiences while driving commercial performances. This leader should embody the brand's refined aesthetic and lead with both strategic vision and operational precision. 1. Luxury Retail Expertise (B2C) • Deliver a refined and immersive boutique experience aligned with L'Objet's design philosophy • Greet and welcome clients, curating a memorable luxury experience • Oversee product presentation and showroom layout in line with brand aesthetics • Lead team outreach and communication (e.g., WhatsApp, live chat) to elevate the omnichannel journey • Coordinate seasonal layouts and merchandise rotations with VM and Retail Manager 2. B2B Sales & Trade Relationships • Develop and nurture trade partnerships with interior designers, architects, and corporate clients • Host showroom presentations and product demonstrations for trade professionals • Organize and lead meetings, store events, and product launches tailored to the trade audience • Track and grow trade sales, ensuring project-based relationship building 3. Clienteling & Relationship Building • Master CRM tools to maintain long-term client relationships • Lead client outreach campaigns, event invitations, and follow-ups to deepen engagement • Handle service or product issues discreetly and promptly, ensuring satisfaction and loyalty 4. Aesthetic & Product Sensibility • Maintain visual merchandising to the highest standards, in alignment with seasonal themes • Advise clients with a design-savvy approach, blending storytelling with product knowledge • Collaborate on curated showroom layouts and installations with VM and Retail Manager 5. Team Leadership & Coaching • Lead, mentor, and manage the team to cultivate a high-performance culture • Provide regular training on product knowledge and sales best practices • Foster team stability and long-term growth through clear guidance and empowerment • Manage staff schedules and resolve personnel issues (absences, leave, etc.) 6. Commercial Acumen • Track sales performance and KPI alignment across B2C and B2B channels • Monitor inventory levels, anticipate bestsellers, and align with HQ on commercial strategy • Generate detailed monthly reports on sales, footfall, and category performance 7. Operational & Visual Excellence • Oversee day-to-day store operations including maintenance, logistics, and inventory • Maintain showroom cleanliness, product placement, and visual standards • Manage transfers between showroom, warehouse, and client sites 8. Event Management & Brand Representation • Suggest, plan, and lead store events with carefully selected guest lists • Represent L'Objet at networking and local cultural events to build brand visibility • Act as a local ambassador, engaging with hospitality venues, galleries, and design peers 9. Digital & Omnichannel Sensibility • Champion integration of digital tools such as live chat and remote consultations • Collaborate with PR, e-commerce, and social media teams to drive visibility • Support the transition to omnichannel sales strategies, adapting internal processes accordingly 10. Emotional Intelligence & Discretion • Communicate with cultural agility, sophistication, and confidentiality • Handle VIP clients and trade professionals with poise and attentiveness • Resolve internal and external conflicts with empathy and professionalism
Founded in 1951, Bedeck is one of the UK's leading names in Bed, Bath and Home accessories. Our collections-including Bedeck of Belfast, Sanderson, Joules, and Ted Baker-are sold through major retailers, shop-in-shops, and our own Bedeck Home stores. We're excited to announce the opening of our beautiful new Bedeck Home store at the Cotswolds Designer Outlet near Tewkesbury, launching this Summer-and we're looking for a passionate and experienced Sales Manager to lead the way. About the Role As Sales Manager, you'll be at the heart of our brand, responsible for delivering an exceptional customer experience and driving commercial success. You'll lead a talented team, manage day-to-day operations, and bring our premium bedlinen and homeware collections to life in-store. What We're Looking For Proven retail management experience with a strong track record in growing sales, including supervisory and assistant manager levels Outstanding customer service skills and a passion for home interiors Experience in recruiting, training, rostering, and leading a high-performing team A flexible approach to working hours, including weekends and late nights Familiarity with premium homeware or lifestyle products is a plus What We Offer A full-time, permanent position with a competitive salary Bonus opportunities linked to sales performance The chance to be part of a well-established, respected brand with a rich heritage A beautifully curated store environment in a brand-new retail destination The opportunity to increase footfall and drive additional sales through your leadership and creativity If you're ready to take the next step in your retail career and help shape the success of our newest store, we'd love to hear from you. Apply today and be part of something special.
Aug 17, 2025
Full time
Founded in 1951, Bedeck is one of the UK's leading names in Bed, Bath and Home accessories. Our collections-including Bedeck of Belfast, Sanderson, Joules, and Ted Baker-are sold through major retailers, shop-in-shops, and our own Bedeck Home stores. We're excited to announce the opening of our beautiful new Bedeck Home store at the Cotswolds Designer Outlet near Tewkesbury, launching this Summer-and we're looking for a passionate and experienced Sales Manager to lead the way. About the Role As Sales Manager, you'll be at the heart of our brand, responsible for delivering an exceptional customer experience and driving commercial success. You'll lead a talented team, manage day-to-day operations, and bring our premium bedlinen and homeware collections to life in-store. What We're Looking For Proven retail management experience with a strong track record in growing sales, including supervisory and assistant manager levels Outstanding customer service skills and a passion for home interiors Experience in recruiting, training, rostering, and leading a high-performing team A flexible approach to working hours, including weekends and late nights Familiarity with premium homeware or lifestyle products is a plus What We Offer A full-time, permanent position with a competitive salary Bonus opportunities linked to sales performance The chance to be part of a well-established, respected brand with a rich heritage A beautifully curated store environment in a brand-new retail destination The opportunity to increase footfall and drive additional sales through your leadership and creativity If you're ready to take the next step in your retail career and help shape the success of our newest store, we'd love to hear from you. Apply today and be part of something special.
The Role We will be opening a NEW FLAGSHIP STORE in Central London and are looking for an experienced and inspiring Wellbeing Hub Supervisor to join the team! Are you an experienced supervisor who is not only passionate about delivering an exceptional customer experience, but also an exceptional experience for their team? We are looking for a Supervisor to join our new London flagship store on 30 hours per week! You'll be responsible for building a NEOM Wellbeing community, delivering unforgettable events for customers, and working on customer outreach, all whilst promoting the learning and development of the team. As a key member of the retail team, you will support the Store Manager and Assistant Manager across all aspects of the store from stock management and operations to local commercial strategy and clever business planning. You must be able to work well in a team and thrive on pressure. Being able to react to change in a positive but calm way and maintain your professionalism always is key. This role requires someone available to work weekdays and weekends. Late nights and travel to other stores and events may be required. Why NEOM Wellbeing? At NEOM Wellbeing, we're more than just a company-we're a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further. We couldn't be NEOM Wellbeing if we didn't look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we've got you covered. Not to mention the NEOM goodies with a monthly product allowance and our great staff discount! We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below! What You Will Do Responsible for the day to day running of a standalone store and teamalongside the store manager Drive forward sales, KPIs and company objective Complete targets, payroll, rotas, stocktakes, and weekly reports Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses Recruit, develop and mentor a team with a focus on training and education Always provide the highest standard of NEOM Customer Experience in store to inspire wellbeing Proactively identify opportunities to contribute to the wellbeing of our people & planet, fundraise for our partnered charity, through in store events and/or brand partnerships Lead and champion our community initiatives providing inspiration and opportunities for volunteering, bettering your stores local community, and ensuring an inclusive environment What We Would Love At least 1 year minimum experience in a Retail Supervisor role, ideally in a standalone store environment Experience in the Health & Beauty Industry A passion for wellbeing A love of customer service and to be able to translate this to inspire your colleagues Meticulous attention to detail Someone who thrives in a collaborative and supportive team Alignment with NEOM values with a keen interest in wellbeing Have the desire and capability to coach and develop your team to reach their full potential Be commercially driven, seeking constant brand opportunities to increase store footfall Positive energy that will inspire others TIME TO CHILL - 25 days holiday plus bank holidays BIRTHDAY TREAT - Time off on your birthday WELLBEING TIME - take some time to recharge and reset NEOM GOODIES - A free NEOM product each month, plus staff discount for you to enjoy HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies and mental health support DO GOOD, FEEL GOOD - Time off for you to volunteer, plus support for personal fundraising efforts Apply Now If you're ready to share some Good Vibesin our New Central London Flagship Wellbeing Hub and join the team at NEOM Wellbeing, apply below, we can't wait to hear from you!
Aug 17, 2025
Full time
The Role We will be opening a NEW FLAGSHIP STORE in Central London and are looking for an experienced and inspiring Wellbeing Hub Supervisor to join the team! Are you an experienced supervisor who is not only passionate about delivering an exceptional customer experience, but also an exceptional experience for their team? We are looking for a Supervisor to join our new London flagship store on 30 hours per week! You'll be responsible for building a NEOM Wellbeing community, delivering unforgettable events for customers, and working on customer outreach, all whilst promoting the learning and development of the team. As a key member of the retail team, you will support the Store Manager and Assistant Manager across all aspects of the store from stock management and operations to local commercial strategy and clever business planning. You must be able to work well in a team and thrive on pressure. Being able to react to change in a positive but calm way and maintain your professionalism always is key. This role requires someone available to work weekdays and weekends. Late nights and travel to other stores and events may be required. Why NEOM Wellbeing? At NEOM Wellbeing, we're more than just a company-we're a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further. We couldn't be NEOM Wellbeing if we didn't look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we've got you covered. Not to mention the NEOM goodies with a monthly product allowance and our great staff discount! We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below! What You Will Do Responsible for the day to day running of a standalone store and teamalongside the store manager Drive forward sales, KPIs and company objective Complete targets, payroll, rotas, stocktakes, and weekly reports Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses Recruit, develop and mentor a team with a focus on training and education Always provide the highest standard of NEOM Customer Experience in store to inspire wellbeing Proactively identify opportunities to contribute to the wellbeing of our people & planet, fundraise for our partnered charity, through in store events and/or brand partnerships Lead and champion our community initiatives providing inspiration and opportunities for volunteering, bettering your stores local community, and ensuring an inclusive environment What We Would Love At least 1 year minimum experience in a Retail Supervisor role, ideally in a standalone store environment Experience in the Health & Beauty Industry A passion for wellbeing A love of customer service and to be able to translate this to inspire your colleagues Meticulous attention to detail Someone who thrives in a collaborative and supportive team Alignment with NEOM values with a keen interest in wellbeing Have the desire and capability to coach and develop your team to reach their full potential Be commercially driven, seeking constant brand opportunities to increase store footfall Positive energy that will inspire others TIME TO CHILL - 25 days holiday plus bank holidays BIRTHDAY TREAT - Time off on your birthday WELLBEING TIME - take some time to recharge and reset NEOM GOODIES - A free NEOM product each month, plus staff discount for you to enjoy HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies and mental health support DO GOOD, FEEL GOOD - Time off for you to volunteer, plus support for personal fundraising efforts Apply Now If you're ready to share some Good Vibesin our New Central London Flagship Wellbeing Hub and join the team at NEOM Wellbeing, apply below, we can't wait to hear from you!
Apply now Job no: 557063 Work type: Full time Site: Kendal Categories: Retail Management Location: Cumbria Salary: £38,000 - £42,000 Per Annum. Business Area: Retail As a Store Manager at Halfords, you will be a dynamic leader who inspires, motivates, and engages your team to deliver an exceptional in-store experience aligned with our core values. In our fast-paced retail environment, no two days are the same, and you will adapt to changes while ensuring your team stays motivated and focused on meeting customer needs. Key Responsibilities: Lead and engage your team to foster a professional selling culture, ensuring a fantastic customer journey with our products and services. Maintain high standards of service and compliance, creating a safe and commercially excellent store environment. Spend the majority of your time on the sales floor, actively participating in daily operations and encouraging teamwork. Drive sales performance, manage KPIs, and focus on achieving outstanding results to build your store's reputation for excellence. What We're Looking For: Proven experience as a Store Manager in a retail setting, with strong organizational skills and the ability to build trust-based relationships. Background in a service-focused business, demonstrating effective management skills. Experience in delivering sales and service targets while influencing key performance indicators (KPIs). Skilled in recruiting, developing, and leading a high-performing team. Proficient in Microsoft Office applications. Ability to manage team deployment effectively, ensuring the right people are in the right roles. Strong focus on compliance with Health and Safety, GDPR, quality control, and retail legislation. At Halfords, we value your unique priorities and offer a wide range of rewards and benefits, including: 6 weeks of annual leave. Quarterly performance bonuses. Opportunities for career progression within Halfords. 25% discount on most Halfords products and up to 50% off garage bills in Autocentres. Discounts on groceries, shopping, insurance, and leisure activities. Family & Friends Discount Events throughout the year. Opportunities to purchase a Trade Price Bike and enrol in the Cycle to Work Scheme. Financial planning support via Wagestream, allowing access to up to 30% of your salary in advance. 24/7 GP access year-round. Participation in our Share Save scheme with a 20% discount on shares. Health Cash Plan for wellness services and healthcare cost claims. Pension Scheme & Life Assurance. We are in an exciting growth phase, focusing on motoring services and electric mobility. As the UK's leading retailer of motoring and cycling products and services, and the largest vehicle service, maintenance, and repair business, we invite you to be part of our success story in getting the nation safely back on the move! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. Update your details, view your application and progress.
Aug 17, 2025
Full time
Apply now Job no: 557063 Work type: Full time Site: Kendal Categories: Retail Management Location: Cumbria Salary: £38,000 - £42,000 Per Annum. Business Area: Retail As a Store Manager at Halfords, you will be a dynamic leader who inspires, motivates, and engages your team to deliver an exceptional in-store experience aligned with our core values. In our fast-paced retail environment, no two days are the same, and you will adapt to changes while ensuring your team stays motivated and focused on meeting customer needs. Key Responsibilities: Lead and engage your team to foster a professional selling culture, ensuring a fantastic customer journey with our products and services. Maintain high standards of service and compliance, creating a safe and commercially excellent store environment. Spend the majority of your time on the sales floor, actively participating in daily operations and encouraging teamwork. Drive sales performance, manage KPIs, and focus on achieving outstanding results to build your store's reputation for excellence. What We're Looking For: Proven experience as a Store Manager in a retail setting, with strong organizational skills and the ability to build trust-based relationships. Background in a service-focused business, demonstrating effective management skills. Experience in delivering sales and service targets while influencing key performance indicators (KPIs). Skilled in recruiting, developing, and leading a high-performing team. Proficient in Microsoft Office applications. Ability to manage team deployment effectively, ensuring the right people are in the right roles. Strong focus on compliance with Health and Safety, GDPR, quality control, and retail legislation. At Halfords, we value your unique priorities and offer a wide range of rewards and benefits, including: 6 weeks of annual leave. Quarterly performance bonuses. Opportunities for career progression within Halfords. 25% discount on most Halfords products and up to 50% off garage bills in Autocentres. Discounts on groceries, shopping, insurance, and leisure activities. Family & Friends Discount Events throughout the year. Opportunities to purchase a Trade Price Bike and enrol in the Cycle to Work Scheme. Financial planning support via Wagestream, allowing access to up to 30% of your salary in advance. 24/7 GP access year-round. Participation in our Share Save scheme with a 20% discount on shares. Health Cash Plan for wellness services and healthcare cost claims. Pension Scheme & Life Assurance. We are in an exciting growth phase, focusing on motoring services and electric mobility. As the UK's leading retailer of motoring and cycling products and services, and the largest vehicle service, maintenance, and repair business, we invite you to be part of our success story in getting the nation safely back on the move! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. Update your details, view your application and progress.
Regional Training Manager SPA Department: Retail Employment Type: Permanent - Full Time Location: All Brands, London Description The Regional Training Manager SPA is responsible for overseeing the training and development of the ELEMIS Training Specialists, Experts, and Senior Trainers within their region, with a primary focus on supporting and growing the Spa channel. This role ensures the consistent delivery of high-quality learning programs that have a measurable impact on sales performance and uphold the highest brand standards. In addition to delivering induction and ongoing train-the-trainer programs, this role includes leading the effective rollout, monitoring, and reporting of the ELEMIS Ambassador Program, ensuring its alignment with business goals and its contribution to education excellence. The Regional Training Manager also provides regular observation and coaching, tracks team performance, and collaborates closely with the Head of S&S Education to identify and act on opportunities for growth and innovation within the education strategy. Working in close alignment with the Head of S&S Education and the Sales team, this role is responsible for scaling learning impact, supporting talent development, and optimizing the customer experience across the Spa network to influence sales growth. What Will You Do? Leadership and Team Development: Lead, mentor, and inspire a team of Training Specialists, Experts, and Senior Trainers across the Spa channel. Conduct regular 1:1 coaching, observation, and performance feedback sessions, aligned with KPIs and developmental goals. Manage individual training development plans and performance logs in line with the ELEMIS Trainer Development Guide. Provide regular performance updates to the Head of S&S Education, identifying top talent and coaching opportunities. Training Delivery & Quality Assurance Deliver engaging and effective Train-the-Trainer Induction Programs for new hires, ensuring strong onboarding and alignment with brand standards. Oversee and lead ongoing Train-the-Trainer programs, promoting continuous development and skill enhancement within the education team. Ensure consistent delivery of ELEMIS training programs in line with curriculum standards and learner needs. Maintain high-quality training delivery through regular evaluations, audits, and feedback cycles. Program Ownership & Innovation Own and lead the ELEMIS Ambassador Program within the Spa channel alongside Regional Training Manager for the South, drive participation, performance, and impact across key partner accounts. Identify and trial innovative learning experiences, leveraging digital and in-person formats to enhance learner engagement. Collaborate with the Head of Education to evaluate and analyze training impact, adjusting approaches to improve results and return on education. Strategic Collaboration & Commercial Alignment Act as a critical connector between Education and Sales, ensuring aligned priorities and a unified approach to supporting business objectives. Work alongside the UK Sales team to identify training gaps, support regional sales goals, and create education plans that drive business growth. Represent Education during regional business reviews and strategy meetings, proactively providing insights and data on education performance. Collaborate with Operations team to ensure productive and efficient ways of working. Brand Representation & Subject Matter Expertise Serve as a PRO Master in ELEMIS, setting the benchmark for product and treatment knowledge. Model best-in-class brand behaviors and uphold ELEMIS standards in every training interaction. Represent ELEMIS at internal and external events, conferences, and partner training where required. Key Metrics for Success Training team performance and progression Ambassador program engagement and outcomes Regional training consistency and learner satisfaction Alignment between training impact and commercial sales targets Feedback from internal stakeholders (Education, Sales, Spa partners) The Perfect Candidate Beauty Therapy qualification to NVQ level 3 or equivalent, including facial and body electrical Passionate about the beauty and spa industry. Teacher training qualification highly desirable Good level and standard of UK/European education or equivalent Training experience within the beauty industry desirable General computer literacy in Microsoft Word, Excel, PowerPoint, and Outlook Experience in a managerial role Skills and Competencies: Patient and encouraging in the training environment. Adaptable to the diverse learning styles of spa and beauty professionals. Social Media training and experience highly desirable Self-motivated, organised with strong attention to detail. Competent communication, presentation and facilitation skills Experience working within a team environment, working collaboratively, and building positive business partnerships Ability to listen and understand needs of others, translating those needs into elevated education In-depth knowledge of beauty and spa services, products, and industry trends. Ability to demonstrate and teach practical spa and beauty services. Experience & Competent in public speaking Familiarity with health and safety regulations in the spa and beauty industry. Work Environment & Physical Requirements: This position is a field-based role This position requires some work from home days; candidates should have a reliable home office setup with access to a stable internet connection. Travel: This role will require travel across the UK & Ireland and to our training academy. Overnight Travel: Overnight travel will be necessary for attending training, events, conferences, or supporting onsite educational activities. What We Offer You! Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Bonus/Commission Scheme Healthcare Cash Plan (with Dental) Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type
Aug 17, 2025
Full time
Regional Training Manager SPA Department: Retail Employment Type: Permanent - Full Time Location: All Brands, London Description The Regional Training Manager SPA is responsible for overseeing the training and development of the ELEMIS Training Specialists, Experts, and Senior Trainers within their region, with a primary focus on supporting and growing the Spa channel. This role ensures the consistent delivery of high-quality learning programs that have a measurable impact on sales performance and uphold the highest brand standards. In addition to delivering induction and ongoing train-the-trainer programs, this role includes leading the effective rollout, monitoring, and reporting of the ELEMIS Ambassador Program, ensuring its alignment with business goals and its contribution to education excellence. The Regional Training Manager also provides regular observation and coaching, tracks team performance, and collaborates closely with the Head of S&S Education to identify and act on opportunities for growth and innovation within the education strategy. Working in close alignment with the Head of S&S Education and the Sales team, this role is responsible for scaling learning impact, supporting talent development, and optimizing the customer experience across the Spa network to influence sales growth. What Will You Do? Leadership and Team Development: Lead, mentor, and inspire a team of Training Specialists, Experts, and Senior Trainers across the Spa channel. Conduct regular 1:1 coaching, observation, and performance feedback sessions, aligned with KPIs and developmental goals. Manage individual training development plans and performance logs in line with the ELEMIS Trainer Development Guide. Provide regular performance updates to the Head of S&S Education, identifying top talent and coaching opportunities. Training Delivery & Quality Assurance Deliver engaging and effective Train-the-Trainer Induction Programs for new hires, ensuring strong onboarding and alignment with brand standards. Oversee and lead ongoing Train-the-Trainer programs, promoting continuous development and skill enhancement within the education team. Ensure consistent delivery of ELEMIS training programs in line with curriculum standards and learner needs. Maintain high-quality training delivery through regular evaluations, audits, and feedback cycles. Program Ownership & Innovation Own and lead the ELEMIS Ambassador Program within the Spa channel alongside Regional Training Manager for the South, drive participation, performance, and impact across key partner accounts. Identify and trial innovative learning experiences, leveraging digital and in-person formats to enhance learner engagement. Collaborate with the Head of Education to evaluate and analyze training impact, adjusting approaches to improve results and return on education. Strategic Collaboration & Commercial Alignment Act as a critical connector between Education and Sales, ensuring aligned priorities and a unified approach to supporting business objectives. Work alongside the UK Sales team to identify training gaps, support regional sales goals, and create education plans that drive business growth. Represent Education during regional business reviews and strategy meetings, proactively providing insights and data on education performance. Collaborate with Operations team to ensure productive and efficient ways of working. Brand Representation & Subject Matter Expertise Serve as a PRO Master in ELEMIS, setting the benchmark for product and treatment knowledge. Model best-in-class brand behaviors and uphold ELEMIS standards in every training interaction. Represent ELEMIS at internal and external events, conferences, and partner training where required. Key Metrics for Success Training team performance and progression Ambassador program engagement and outcomes Regional training consistency and learner satisfaction Alignment between training impact and commercial sales targets Feedback from internal stakeholders (Education, Sales, Spa partners) The Perfect Candidate Beauty Therapy qualification to NVQ level 3 or equivalent, including facial and body electrical Passionate about the beauty and spa industry. Teacher training qualification highly desirable Good level and standard of UK/European education or equivalent Training experience within the beauty industry desirable General computer literacy in Microsoft Word, Excel, PowerPoint, and Outlook Experience in a managerial role Skills and Competencies: Patient and encouraging in the training environment. Adaptable to the diverse learning styles of spa and beauty professionals. Social Media training and experience highly desirable Self-motivated, organised with strong attention to detail. Competent communication, presentation and facilitation skills Experience working within a team environment, working collaboratively, and building positive business partnerships Ability to listen and understand needs of others, translating those needs into elevated education In-depth knowledge of beauty and spa services, products, and industry trends. Ability to demonstrate and teach practical spa and beauty services. Experience & Competent in public speaking Familiarity with health and safety regulations in the spa and beauty industry. Work Environment & Physical Requirements: This position is a field-based role This position requires some work from home days; candidates should have a reliable home office setup with access to a stable internet connection. Travel: This role will require travel across the UK & Ireland and to our training academy. Overnight Travel: Overnight travel will be necessary for attending training, events, conferences, or supporting onsite educational activities. What We Offer You! Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Bonus/Commission Scheme Healthcare Cash Plan (with Dental) Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type
Johnson Controls are global leader in smart, healthy, and sustainable buildings, our mission is to reinvent the performance of buildings to serve people, places and the planet! The UK&I HVACR team delivers innovative maintenance and service solutions to a wide customer base across all industry segments for HVAC, chillers, industrial refrigeration, controls and mechanical & electrical works. We are seeking a Project Manager to lead our site-based installation projects across the UK! You will be looking after our multi-disciplined engineering execution teams and subcontractors across a wide portfolio of HVAC engineered solutions. What we offer Competitive salary and Management Incentive bonus Company car & IT equipment provided Remote working opportunity 25 days of paid holidays plus Bank Holidays Comprehensive benefits package including healthcare cover pension, life assurance, employee assistance program, employee referral scheme, holiday purchase, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products Career development through various career ladders programs Dedication to safety through our Zero Harm policy Access to business resource groups What you will do You will lead all aspects of the execution phase of a project, from initial sales handover through to final completion. Your role will be to lead the supply, logistics and installation of our Johnson Controls / YORK HVAC products and externally supplied items on time and within budget to several of our key commercial clients in a variety of different industries such as real estate, healthcare and manufacturing to name a few. How you will do it As the Operations Project Manager we need you to take complete ownership of the overall profitable execution of projects, you will have a sound knowledge of running the financials, all legal requirements, technology and people. You will take on main contractor duties and handle the selection, ordering, warehousing and logistics of materials as the need arises. As a safety champion you will ensure the safe handover of projects including responsibility for all Health and Safety reporting. Part of the role is to attend project meetings whilst analysing project progress, auditing engineer's contracts and standard compliance. During a project you will develop and build customer, consultant and subcontractor relationships that promote a culture of doing business in line with Johnson Controls ethical standards and applicable laws. We are looking for candidates able to prepare and deliver clear performance expectations, carry out performance evaluations on direct and subcontract labour and build development plans with all parties, both internal and external. What we look for Essential Proven track record of managing HVAC projects from inception to completion including budgets, resource planning, procurement & logistics, alongside the management of Health and Safety. Solid understanding of HVAC/Refrigeration systems in both industrial and commercial environments. Ability to read and understand engineering drawings, P&ID drawings and schematics. Ability to manage multiple projects simultaneously. Project planning using MS Project or equivalent. Highly proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook). Proficiency in using MS Teams and Sharepoint for collaboration and document management. Demonstrable knowledge of current CDM Regulations and Health & Safety control on site. Experience acting as a principal contractor under current CDM regulations. Experience in conducting safety audits and inspections. Excellency in verbal and written communication skills, with the ability to communicate technical information to a non-technical audience. Preferred Project Management Professional (PMP): Certification from the Project Management Institute (PMI) or equivalent Qualifications in health and safety management, such as NEBOSH or IOSH Familiarity with Building Management Systems (BMS) and their integration Experienced with the use of AutoCAD or similar computer aided design packages such as BIM, Revit etc Knowledge of contract law and its application in construction projects. Ability to review, negotiate, and manage contracts with clients, subcontractors, and suppliers. Working knowledge of Pressure Systems Safety Laws (PSSR) and BS EN378 Minimum of 5-7 years of experience in HVAC project management or a related field Join our winning team and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! PrApply Now
Aug 17, 2025
Full time
Johnson Controls are global leader in smart, healthy, and sustainable buildings, our mission is to reinvent the performance of buildings to serve people, places and the planet! The UK&I HVACR team delivers innovative maintenance and service solutions to a wide customer base across all industry segments for HVAC, chillers, industrial refrigeration, controls and mechanical & electrical works. We are seeking a Project Manager to lead our site-based installation projects across the UK! You will be looking after our multi-disciplined engineering execution teams and subcontractors across a wide portfolio of HVAC engineered solutions. What we offer Competitive salary and Management Incentive bonus Company car & IT equipment provided Remote working opportunity 25 days of paid holidays plus Bank Holidays Comprehensive benefits package including healthcare cover pension, life assurance, employee assistance program, employee referral scheme, holiday purchase, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products Career development through various career ladders programs Dedication to safety through our Zero Harm policy Access to business resource groups What you will do You will lead all aspects of the execution phase of a project, from initial sales handover through to final completion. Your role will be to lead the supply, logistics and installation of our Johnson Controls / YORK HVAC products and externally supplied items on time and within budget to several of our key commercial clients in a variety of different industries such as real estate, healthcare and manufacturing to name a few. How you will do it As the Operations Project Manager we need you to take complete ownership of the overall profitable execution of projects, you will have a sound knowledge of running the financials, all legal requirements, technology and people. You will take on main contractor duties and handle the selection, ordering, warehousing and logistics of materials as the need arises. As a safety champion you will ensure the safe handover of projects including responsibility for all Health and Safety reporting. Part of the role is to attend project meetings whilst analysing project progress, auditing engineer's contracts and standard compliance. During a project you will develop and build customer, consultant and subcontractor relationships that promote a culture of doing business in line with Johnson Controls ethical standards and applicable laws. We are looking for candidates able to prepare and deliver clear performance expectations, carry out performance evaluations on direct and subcontract labour and build development plans with all parties, both internal and external. What we look for Essential Proven track record of managing HVAC projects from inception to completion including budgets, resource planning, procurement & logistics, alongside the management of Health and Safety. Solid understanding of HVAC/Refrigeration systems in both industrial and commercial environments. Ability to read and understand engineering drawings, P&ID drawings and schematics. Ability to manage multiple projects simultaneously. Project planning using MS Project or equivalent. Highly proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook). Proficiency in using MS Teams and Sharepoint for collaboration and document management. Demonstrable knowledge of current CDM Regulations and Health & Safety control on site. Experience acting as a principal contractor under current CDM regulations. Experience in conducting safety audits and inspections. Excellency in verbal and written communication skills, with the ability to communicate technical information to a non-technical audience. Preferred Project Management Professional (PMP): Certification from the Project Management Institute (PMI) or equivalent Qualifications in health and safety management, such as NEBOSH or IOSH Familiarity with Building Management Systems (BMS) and their integration Experienced with the use of AutoCAD or similar computer aided design packages such as BIM, Revit etc Knowledge of contract law and its application in construction projects. Ability to review, negotiate, and manage contracts with clients, subcontractors, and suppliers. Working knowledge of Pressure Systems Safety Laws (PSSR) and BS EN378 Minimum of 5-7 years of experience in HVAC project management or a related field Join our winning team and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! PrApply Now
Front of House Assistant Job Location : Sandown Park Commencing: August 2025 Reporting to: Front of House Manager Place in Organisation: Operations Team Salary: Competitive + Performance Bonus + Benefits Hours: Full time (flexible, incl. evenings & weekends) MAIN PURPOSE OF JOB An iconic motorsport venue is seeking a dynamic and customer-focused Front of House Assistant to cover reception and catering operations at Daytona Sandown Park. This is a hands-on role responsible for delivering exceptional customer service, and ensuring high standards of presentation, sales performance, and operational efficiency. Key Responsibilities: Meeting & greeting customers promptly upon arrival Provide friendly and first-class customer service Sign in drivers to their scheduled events, issuing race uniform and assisting with any other requirements Upsell and cross-sell Race events and merchandise to ensure that sales and individual targets are met Manage phone, email and face-to-face enquiries effectively Ensure all Front of House and customer facing areas are always maintained and well presented Provide administrative support to the Venue Management team Requirements: Hospitality or venue-based FOH experience Strong communicator Commercial mindset with sales experience High energy and thrives in a fast-paced environment Confident using Excel & Word for basic reporting Flexible across all 7 days of operation Be part of a leading motorsport venue offering unforgettable customer experiences and a passionate, fast-moving team environment. Ref: FOHMSP25
Aug 17, 2025
Full time
Front of House Assistant Job Location : Sandown Park Commencing: August 2025 Reporting to: Front of House Manager Place in Organisation: Operations Team Salary: Competitive + Performance Bonus + Benefits Hours: Full time (flexible, incl. evenings & weekends) MAIN PURPOSE OF JOB An iconic motorsport venue is seeking a dynamic and customer-focused Front of House Assistant to cover reception and catering operations at Daytona Sandown Park. This is a hands-on role responsible for delivering exceptional customer service, and ensuring high standards of presentation, sales performance, and operational efficiency. Key Responsibilities: Meeting & greeting customers promptly upon arrival Provide friendly and first-class customer service Sign in drivers to their scheduled events, issuing race uniform and assisting with any other requirements Upsell and cross-sell Race events and merchandise to ensure that sales and individual targets are met Manage phone, email and face-to-face enquiries effectively Ensure all Front of House and customer facing areas are always maintained and well presented Provide administrative support to the Venue Management team Requirements: Hospitality or venue-based FOH experience Strong communicator Commercial mindset with sales experience High energy and thrives in a fast-paced environment Confident using Excel & Word for basic reporting Flexible across all 7 days of operation Be part of a leading motorsport venue offering unforgettable customer experiences and a passionate, fast-moving team environment. Ref: FOHMSP25
About PNE: Part of the CloserStill Media Group, PNE (Partnership Network Events) is one of the UK's leading corporate-hosted events businesses. We specialise in carefully curated, conference-led networking events that bring together senior leaders and innovative solution providers across Education, Healthcare, and the Public Sector . While we're firmly rooted in the UK, our reach is growing internationally following our global debut in 2023. Role Purpose As Portfolio Director, you are accountable for the strategic growth, performance, and profitability of all events within your portfolio. This includes driving revenue, developing teams, optimising operations, and identifying opportunities for launches and acquisitions. Your primary objective is to increase the asset value of your events, thereby enhancing overall company value. Key Responsibilities 1. Strategic Leadership & Portfolio Growth Develop and implement strategies for growth, sustainability, and profitability of all events. Work closely with executive leadership to identify and pursue new revenue streams, launches, brand extensions, and acquisition opportunities. Stay informed on market trends and competitor activity to ensure relevance and competitive advantage. Create and evolve brand strategies tailored to exhibitor and visitor expectations. 2. Financial Accountability Own the revenue delivery for each event and ensure gross and net profit targets are met or exceeded. Work with finance and executive team to deliver accurate forecasts and monthly reports on revenue, contribution, and performance metrics. Lead business planning for each event, including KPI setting and revenue target reviews. 3. Team Leadership & Development Manage sales personnel, setting clear goals and performance expectations. Conduct regular reviews, appraisals, and setting incentives. Recruit, onboard, train and mentor team members, promoting career progression and succession planning. Ensure team capabilities align with business objectives and strategic needs. 4. Event Management & Operations Collaborate with Event Operations Team to ensure excellence in execution to drive the PNE rebooking process. Ensure operational plans support brand value and visitor experience. 5. Sales Management Lead by example and take ownership of personal and team sales targets. Develop and execute strategies across sponsorship sales and key accounts. Supervise sales campaigns, performance tracking, and CRM management. Drive rebooking processes and develop effective strategies for optimal performance onsite. 6. Marketing & Content Strategy Collaborate with the Marketing Manager to deliver visitor and delegate targets through innovative, cost-effective campaigns. Ensure relevant, high-quality event content through strong internal and external partnerships. Personally maintain relationships with key stakeholders, including associations, media, and commercial partners. 7. Cross-Functional Collaboration Align closely with supporting departments (marketing, operations, finance, etc.) to ensure unified execution of business objectives. Represent the division within senior management discussions and support wider company initiatives as required. Key Attributes Strategic mindset with strong commercial acumen Proven leadership experience in events sales Proven and consistent sales contributor Excellent revenue forecasting, operational, and project management skills Ability to inspire, lead, and grow high-performing sales teams Market-savvy, adaptable, proactive, resilient, winning mindset Diversity & Inclusion at PNE: We're proud to foster a workplace that welcomes everyone. PNE is an equal opportunity employer, and we value diversity of all kinds. If you need reasonable adjustments at any stage of the application process, please reach out to our HR team at .
Aug 17, 2025
Full time
About PNE: Part of the CloserStill Media Group, PNE (Partnership Network Events) is one of the UK's leading corporate-hosted events businesses. We specialise in carefully curated, conference-led networking events that bring together senior leaders and innovative solution providers across Education, Healthcare, and the Public Sector . While we're firmly rooted in the UK, our reach is growing internationally following our global debut in 2023. Role Purpose As Portfolio Director, you are accountable for the strategic growth, performance, and profitability of all events within your portfolio. This includes driving revenue, developing teams, optimising operations, and identifying opportunities for launches and acquisitions. Your primary objective is to increase the asset value of your events, thereby enhancing overall company value. Key Responsibilities 1. Strategic Leadership & Portfolio Growth Develop and implement strategies for growth, sustainability, and profitability of all events. Work closely with executive leadership to identify and pursue new revenue streams, launches, brand extensions, and acquisition opportunities. Stay informed on market trends and competitor activity to ensure relevance and competitive advantage. Create and evolve brand strategies tailored to exhibitor and visitor expectations. 2. Financial Accountability Own the revenue delivery for each event and ensure gross and net profit targets are met or exceeded. Work with finance and executive team to deliver accurate forecasts and monthly reports on revenue, contribution, and performance metrics. Lead business planning for each event, including KPI setting and revenue target reviews. 3. Team Leadership & Development Manage sales personnel, setting clear goals and performance expectations. Conduct regular reviews, appraisals, and setting incentives. Recruit, onboard, train and mentor team members, promoting career progression and succession planning. Ensure team capabilities align with business objectives and strategic needs. 4. Event Management & Operations Collaborate with Event Operations Team to ensure excellence in execution to drive the PNE rebooking process. Ensure operational plans support brand value and visitor experience. 5. Sales Management Lead by example and take ownership of personal and team sales targets. Develop and execute strategies across sponsorship sales and key accounts. Supervise sales campaigns, performance tracking, and CRM management. Drive rebooking processes and develop effective strategies for optimal performance onsite. 6. Marketing & Content Strategy Collaborate with the Marketing Manager to deliver visitor and delegate targets through innovative, cost-effective campaigns. Ensure relevant, high-quality event content through strong internal and external partnerships. Personally maintain relationships with key stakeholders, including associations, media, and commercial partners. 7. Cross-Functional Collaboration Align closely with supporting departments (marketing, operations, finance, etc.) to ensure unified execution of business objectives. Represent the division within senior management discussions and support wider company initiatives as required. Key Attributes Strategic mindset with strong commercial acumen Proven leadership experience in events sales Proven and consistent sales contributor Excellent revenue forecasting, operational, and project management skills Ability to inspire, lead, and grow high-performing sales teams Market-savvy, adaptable, proactive, resilient, winning mindset Diversity & Inclusion at PNE: We're proud to foster a workplace that welcomes everyone. PNE is an equal opportunity employer, and we value diversity of all kinds. If you need reasonable adjustments at any stage of the application process, please reach out to our HR team at .
