Employment Services Senior Administrator

Employment Services Senior Administrator

Coventry

Competitive starting salary range from £25,873 up to £28,974 per annum (dependent upon experience) with the potential to progress. A discretionary range for candidates with exceptional experience can be discussed/considered

Fixed Term Contract until April 2026

Our Mission

Coventry University Group is a global education group with a mission of Creating Better Futures. We are driven by our passionate belief in the transformational power of education and research to enable and empower our students, colleagues and partners and to improve the world around them. Our people are key to our success and each role contributes to the Group's ongoing progress in communities around the world.

This role is based within CU Corporate Services, a sister company of Coventry University and part of the Coventry University Group.

The Role

Are you ready to make a difference in HR? We're looking for an enthusiastic Employment Services Senior Administrator to join our team on a fixed term contract for maternity cover. This role offers a fantastic opportunity to gain valuable experience and contribute to our dynamic team. The successful candidate will have experience in customer service and HR.

Key Responsibilities:

HR Administrative Support: Provide comprehensive HR administrative services for employment changes, queries, and contractual aspects. Specifically administering and advising on family leave, DBS's and other people related matters. The management and maintenance of VISA checks and end of sponsorship checks.

• Customer Focused Service: Prioritise workloads of yourself and the administrators in the team and resolve enquiries efficiently.
• Complex Enquiries and HR Processes: Manage complex HR processes and act as a central point of escalation.
• Advice on Processes: Guide employees and managers on employment terms and conditions.
• Service Level Delivery: Handle escalated queries and tasks, ensuring service levels are met.
• Data Management: Maintain accurate data in HR and Payroll systems.
• Project Support: Participate in projects to improve People Team services.

Team Training and Development: Coach, guide and upskill administrators in the team. Engage in personal development opportunities.

Why Join Us?

• Supportive and collaborative team environment.
• Opportunity to work with both UK and international operations.
• Develop your HR skills and grow your career.

Our Successful Candidate

You will have previous experience of working in a high-performing customer-focused environment.

A background in working within a HR/People environment is essential for this role. Experience of working in a Higher Education Institution or large organization would be an advantage.

You should have excellent IT skills in using Microsoft packages such as word, outlook and teams, an you will be experienced in using computerized HRIS systems.

If you're detail-oriented and customer-focused, we want to hear from you! Apply now to join our team and make a positive impact.

The Benefits

As a staff member of Coventry University, you will have a access to a wide range of industry leading rewards and benefits which includes:

• Excellent Employers Pension Contribution
• 30 days Annual leave plus Bank Holidays
• New Holiday Purchase Scheme
• Life Assurance 4 x Salary
• BUPA Cash Plan
• 50% off Tuition Fee's for staff dependants
• CU Reward Scheme - Discounts across a range of High Street/ Online Retailers
• Cycle To work scheme

Our Culture

As a global Education Group, equality, diversity, and inclusion are embedded within the fabric of our organisation and are a key focus of our core values. We harness the power and potential of the diverse cultures, backgrounds, abilities, and experiences of our students, colleagues, and partners to create opportunities for all.

Closing date: Sunday 31 September 2025.