Hotel: London Park Lane (LONHB), One Hamilton Place, Park Lane, W1J 7QY At InterContinental London Park Lane , we are currently looking for an HRAdvisor to join our dynamic team in the heart of Mayfair with an immediate start. Welcome to InterContinental London Park Lane Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine. We are seeking a dynamic and forward-thinking HR Advisor to support and drive continuous improvement across HR functions, proactively manage employee relations, ensuring consistency and fairness and dealing with a wide range of sensitive and complex ER cases. This role is ideal for an experienced HR professional who thrives on implementing change, resolving complex employee issues, and contributing to a high-performing, people-centric culture. Key Responsibilities: Act as the first point of contact for managers and employees on ER-related matters. Manage end-to-end a broad spectrum of ER cases including disciplinaries, grievances, investigations, and absence management. Support onboarding and ensure a positive employee experience during the first 90 days. Provide guidance on HR policies, legislative updates, and best practice. Contribute to HR projects such as change management, restructures, and TUPE. Maintain HR systems, compliance records, and support with reporting and data analysis. Promote a positive, inclusive, and engaging workplace culture and understands what a positive culture looks and feels like. What We're Looking For: Strong knowledge of UK employment law and ACAS Code of Practice Proven experience in handling complex ER cases Excellent communication, coaching, and relationship-building skills Composed, diplomatic and professional in handling sensitive or difficult conversations. Highly organised with the ability to manage multiple priorities. Responds to workplace changes with flexibility and optimism. Confident in using HR systems and Microsoft Office tools. We are committed to offer and provide our HR Advisor with a competitive salary and a large range of benefits including: Free meals on duty. Amazing discounts for our hotels and restaurants around the world for you and your friends & family. 50% discount in our F&B outlets Discounts from over 15,000 stores - all the way from retail to cinema with our Hapi benefits scheme. Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata to name a few! On top of these great benefits, we also provide: Competitive salary plus Service Charge, paid overtime and great IHG perks! 31 days holiday each year, including bank holidays, and this increases up to a maximum of 33 days (prorata). Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it. We provide every employee company sick pay and life insurance. Professional career development with our IHG Leadership programs plus access to our digital online learning platform and numerous other learning and development opportunities Most importantly, we'll help you grow and develop you as an individual. InterContinental London Park Lane, our ambition is to define our unique culture. The kind of culture that inspires you to be all you can be. An invitation to tap into your unique personality to deliver and achieve incredible things. An expectation to play your part in empowering and inspiring others. An opportunity to learn, grow and push what's possible. The promise of a personal and professional journey A place where everyone can belong and feel part of something bigger. Please click 'apply' now! You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. Who we are As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Aug 16, 2025
Full time
Hotel: London Park Lane (LONHB), One Hamilton Place, Park Lane, W1J 7QY At InterContinental London Park Lane , we are currently looking for an HRAdvisor to join our dynamic team in the heart of Mayfair with an immediate start. Welcome to InterContinental London Park Lane Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine. We are seeking a dynamic and forward-thinking HR Advisor to support and drive continuous improvement across HR functions, proactively manage employee relations, ensuring consistency and fairness and dealing with a wide range of sensitive and complex ER cases. This role is ideal for an experienced HR professional who thrives on implementing change, resolving complex employee issues, and contributing to a high-performing, people-centric culture. Key Responsibilities: Act as the first point of contact for managers and employees on ER-related matters. Manage end-to-end a broad spectrum of ER cases including disciplinaries, grievances, investigations, and absence management. Support onboarding and ensure a positive employee experience during the first 90 days. Provide guidance on HR policies, legislative updates, and best practice. Contribute to HR projects such as change management, restructures, and TUPE. Maintain HR systems, compliance records, and support with reporting and data analysis. Promote a positive, inclusive, and engaging workplace culture and understands what a positive culture looks and feels like. What We're Looking For: Strong knowledge of UK employment law and ACAS Code of Practice Proven experience in handling complex ER cases Excellent communication, coaching, and relationship-building skills Composed, diplomatic and professional in handling sensitive or difficult conversations. Highly organised with the ability to manage multiple priorities. Responds to workplace changes with flexibility and optimism. Confident in using HR systems and Microsoft Office tools. We are committed to offer and provide our HR Advisor with a competitive salary and a large range of benefits including: Free meals on duty. Amazing discounts for our hotels and restaurants around the world for you and your friends & family. 50% discount in our F&B outlets Discounts from over 15,000 stores - all the way from retail to cinema with our Hapi benefits scheme. Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata to name a few! On top of these great benefits, we also provide: Competitive salary plus Service Charge, paid overtime and great IHG perks! 31 days holiday each year, including bank holidays, and this increases up to a maximum of 33 days (prorata). Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it. We provide every employee company sick pay and life insurance. Professional career development with our IHG Leadership programs plus access to our digital online learning platform and numerous other learning and development opportunities Most importantly, we'll help you grow and develop you as an individual. InterContinental London Park Lane, our ambition is to define our unique culture. The kind of culture that inspires you to be all you can be. An invitation to tap into your unique personality to deliver and achieve incredible things. An expectation to play your part in empowering and inspiring others. An opportunity to learn, grow and push what's possible. The promise of a personal and professional journey A place where everyone can belong and feel part of something bigger. Please click 'apply' now! You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. Who we are As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
The opportunity Delaware North UK is hiring casual Restaurant, Bar, and Executive Box Suite Managers at the iconic Emirates Stadium in London. When you share our vision and drive the buzz of the stadium, there are always opportunities to thrive. As a Hospitality Manager, you will be managing teams and operational strategy, providing exceptional leadership, and inspiring collaboration to deliver first-class guest dining experiences. Your hospitality passion will shape team dedication and be the driving force behind outstanding services for our guests, so if you are a strong, composed Hospitaltiy Manager and leader, share our vision for operational excellence, and are ready to lead energetic and diverse teams in an incredible setting, take a shot at your career with us. Here, between great teammates and the roar of the crowd, it hardly feels like work at all, so if you are ready to join our valued team in this fantastic atmosphere, apply now to kick off your new career. Pay The expected pay for this role is £18.40 What we offer At Delaware North UK, you'll find yourself working at the coolest venues with some of the best team members. Here, talent and hard work are rewarded, so although this might not be your only job, it may be your best. We're looking to create the future of hospitality, so if you're ready to take the next step, shoot and score your future career with us and see why Delaware North is your best move yet. As our team member, you'll receive: Competitive weekly pay Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle Free meal every working day Experience in a dynamic workplace hosting major sporting events and concerts, including Arsenal FC in Premier League football, Arsenal Women's FC in Women's Super League and cup competitions, with recent music performances from Robbie Williams, and more in 2025, where it will be our best year yet Opportunities to also work at Wembley Stadium and London Stadium Help us delight the world by applying today. What will you do? Demonstrate leadership to teams, directing and developing a strong frontline of team members and supervisors, promoting service excellence Elevate the guest experience, delivering top-tier service and satisfaction Effectively manage operation excellence, including inventory, staffing, and performance metrics Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North's policies and standards of excellence More about you Experience managing and leading large hospitality teams Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments Who we are Since the Emirates Stadium opened in 2006, Delaware North has provided excellent guest experiences for all hospitality and food services. Seating up to 60,704 guests on Arsenal FC match days, with increased capacity for other events, the Emirates Stadium team has hosted many exciting concerts from Arctic Monkeys, Green Day, and Coldplay, gifting our team members adventures they will never forget. There are plenty of great experiences waiting for you at Emirates Stadium, so if you are fuelled by the buzz of the crowd to create exceptional guest experiences, join our team and apply today. Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us!
Aug 16, 2025
Full time
The opportunity Delaware North UK is hiring casual Restaurant, Bar, and Executive Box Suite Managers at the iconic Emirates Stadium in London. When you share our vision and drive the buzz of the stadium, there are always opportunities to thrive. As a Hospitality Manager, you will be managing teams and operational strategy, providing exceptional leadership, and inspiring collaboration to deliver first-class guest dining experiences. Your hospitality passion will shape team dedication and be the driving force behind outstanding services for our guests, so if you are a strong, composed Hospitaltiy Manager and leader, share our vision for operational excellence, and are ready to lead energetic and diverse teams in an incredible setting, take a shot at your career with us. Here, between great teammates and the roar of the crowd, it hardly feels like work at all, so if you are ready to join our valued team in this fantastic atmosphere, apply now to kick off your new career. Pay The expected pay for this role is £18.40 What we offer At Delaware North UK, you'll find yourself working at the coolest venues with some of the best team members. Here, talent and hard work are rewarded, so although this might not be your only job, it may be your best. We're looking to create the future of hospitality, so if you're ready to take the next step, shoot and score your future career with us and see why Delaware North is your best move yet. As our team member, you'll receive: Competitive weekly pay Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle Free meal every working day Experience in a dynamic workplace hosting major sporting events and concerts, including Arsenal FC in Premier League football, Arsenal Women's FC in Women's Super League and cup competitions, with recent music performances from Robbie Williams, and more in 2025, where it will be our best year yet Opportunities to also work at Wembley Stadium and London Stadium Help us delight the world by applying today. What will you do? Demonstrate leadership to teams, directing and developing a strong frontline of team members and supervisors, promoting service excellence Elevate the guest experience, delivering top-tier service and satisfaction Effectively manage operation excellence, including inventory, staffing, and performance metrics Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North's policies and standards of excellence More about you Experience managing and leading large hospitality teams Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments Who we are Since the Emirates Stadium opened in 2006, Delaware North has provided excellent guest experiences for all hospitality and food services. Seating up to 60,704 guests on Arsenal FC match days, with increased capacity for other events, the Emirates Stadium team has hosted many exciting concerts from Arctic Monkeys, Green Day, and Coldplay, gifting our team members adventures they will never forget. There are plenty of great experiences waiting for you at Emirates Stadium, so if you are fuelled by the buzz of the crowd to create exceptional guest experiences, join our team and apply today. Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us!
aboutus Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area. Bring your story, to inspire new ones. daytoday What's on the menu for your next career move? As we prepare to open our doors, we're searching for a Food & Drink Manager, who can blend flavour, flair, and leadership to create unforgettable moments for every guest. Every day is different, but you'll mostly be: Driving the vision, standards and energy across our food and beverage outlets, from trendy casual dining to a vibrant cocktail bar Whether guests are savouring a cocktail at the bar or indulging in a curated tasting menu, you'll ensure every detail hits the mark Inspire, coach and support your team, creating an empowered and high-performing environment Collaborate with the leadership and finance teams to manage budgets, increase revenue and ensure our sustainability goals are met Ensure compliance, food safety, service excellence, and innovative practices are woven into everything we serve requirements 4+ years experience leading food and drink operations in a hotel, lifestyle or luxury setting Proven ability to manage multiple outlets, events or kitchen operations A hands-on leader who thrives on teamwork, energy and setting the pace Strong business acumen and the ability to manager cost controls and drive profitability Relevant certifications or permits, as required by local regulations Passion for hospitality trends, sustainability, and creating standout experiences Experience with pre-openings or new concepts is a bonus! benefits We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and promote a culture of trust, support, and acceptance. If you've got a taste for bold flavours, authentic connections, and leading with style, we want to hear your story. Step into the role of Food & Drink Manager at Hotel Indigo London K West Shepherd's Bush, and help shape a dining experience as vibrant and spirited as the neighbourhood itself. This is more than a role, it's your chance to create something unforgettable with us!
Aug 16, 2025
Full time
aboutus Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area. Bring your story, to inspire new ones. daytoday What's on the menu for your next career move? As we prepare to open our doors, we're searching for a Food & Drink Manager, who can blend flavour, flair, and leadership to create unforgettable moments for every guest. Every day is different, but you'll mostly be: Driving the vision, standards and energy across our food and beverage outlets, from trendy casual dining to a vibrant cocktail bar Whether guests are savouring a cocktail at the bar or indulging in a curated tasting menu, you'll ensure every detail hits the mark Inspire, coach and support your team, creating an empowered and high-performing environment Collaborate with the leadership and finance teams to manage budgets, increase revenue and ensure our sustainability goals are met Ensure compliance, food safety, service excellence, and innovative practices are woven into everything we serve requirements 4+ years experience leading food and drink operations in a hotel, lifestyle or luxury setting Proven ability to manage multiple outlets, events or kitchen operations A hands-on leader who thrives on teamwork, energy and setting the pace Strong business acumen and the ability to manager cost controls and drive profitability Relevant certifications or permits, as required by local regulations Passion for hospitality trends, sustainability, and creating standout experiences Experience with pre-openings or new concepts is a bonus! benefits We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and promote a culture of trust, support, and acceptance. If you've got a taste for bold flavours, authentic connections, and leading with style, we want to hear your story. Step into the role of Food & Drink Manager at Hotel Indigo London K West Shepherd's Bush, and help shape a dining experience as vibrant and spirited as the neighbourhood itself. This is more than a role, it's your chance to create something unforgettable with us!
Spa Manager Step into a role where luxury, heritage, and wellbeing come together in perfect balance. We're looking for a passionate and experienced Spa Manager to lead a friendly spa and wellness team at a beautiful Georgian country house hotel and spa, a peaceful countryside retreat known for its warm hospitality and tranquil atmosphere click apply for full job details
Aug 16, 2025
Full time
Spa Manager Step into a role where luxury, heritage, and wellbeing come together in perfect balance. We're looking for a passionate and experienced Spa Manager to lead a friendly spa and wellness team at a beautiful Georgian country house hotel and spa, a peaceful countryside retreat known for its warm hospitality and tranquil atmosphere click apply for full job details
Join the Adventure with British Airways Holidays Crawley Office Hybrid Working Amazing travel benefits At British Airways Holidays, we don't just sell holidays - we create memories. Whether it's handpicked hotels, curated car hire, or unforgettable experiences, we help our customers make the most of their time away. And it all starts with our people. We're proud to be one of the UK's leading and most trusted tour operators. With 24-hour support for our valued customers and a focus on the details that matter, we take our customers' holidays seriously - so they can focus on the fun. We're a passionate team of just over 350, backed by the strength and ambition of the fantastic IAG Loyalty Group, made up of British Airways Holidays, Loyalty (the home of Avios) and The Wine Flyer. That means we get the best of both worlds: the excitement of working for one of the UK's most trusted travel brands in a strong collective, with the feel of a smaller business where your ideas, passion and expertise really matter. And right now? There's never been a better time to join us. About the Role We've got a fantastic opportunity for a problem solving and commercially minded individual to join our vibrant Commercial team. Supporting our Key Account Manager, you'll be part of the team that manage some of our most important global hotel chains and ancillary partnerships - think iconic hotel chains, car hire giants and using the travel systems that keep the magic going. You will ensure our ancillary partners' performance is on point, and their product is ready to shine on It's a fast-moving, fascinating part of the business - and we'll support you to thrive every step of the way. Working with suppliers that are connected dynamically to British Airways Holidays. The dynamic sourcing of rates and availability is key to British Airways Holidays continued success; therefore, this is a fabulous opportunity for anyone looking to grow their experience within this exciting segment of the travel industry. This is the perfect role if you've got experience in a commercial role where you have had exposure to hotel connectivity (supply or demand), a passion for travel, and enjoy supporting a team through systems and data. What you will be doing Managing commercial performance of designated ancillary partnership accounts and products, including analysing data, reviewing and responding to competitor analysis and monitoring inventory reports Optimising accounts through management of API connectivity, negotiation of special offers, planning marketing activity and enhancing hotel proposition across our website Working with external partners and internal teams to ensure the smooth onboarding of hotel products Assisting with operational issues and managing onboarding and billing queries Identifying opportunities for, and supporting with, the implementation of PR, promotional, and other marketing activity Work with external suppliers and other airline Operating Companies This role does not involve regular travel, as our fantastic Destination Team manage the individual hotel relationships and buying/negotiating, but you will occasionally be required to travel overseas, representing British Airways Holidays at supplier and trade functions. What you will bring: Proven experience in the travel industry in a commercial role, ideally for a tour operator or hotel. Hotel connectivity experience, from either the supply or demand side is a huge plus Ability to show you can account manage. A curious, solution-focused mindset - you love cracking a complex challenge Attention to detail and a knack for analysing data (Excel is your friend) Exceptional attention to detail and strong organisational skills Ability and willingness to travel and represent the Company at product supply and trade functions To help you decide whether you would like to apply for this role, as a guide, a typical salary in this role is around £31,000 - £35,000 per annum (this may vary depending on your relevant skills and experience), plus benefits. Our offices are based just outside Gatwick Airport and we offer hybrid working (within the UK). Generally, this role works from our offices twice a week, with additional days as needed depending on meetings etc. Office days are co-ordinated so that colleagues in the same team are in the office together to collaborate in person. We usually support new colleagues in the office full time for the first four-six weekswith us. Why You'll Love It Here 26 days holiday a year, increasing by one day for every two complete years' service, to a maximum of 30 days - plus bank holidays. With the option to buy or sell 5 more. Unlimited standby and premium standby fares for you and your nominees (on the BA network and partner airlines) from day one Holiday and flight discounts for you, friends, and family from day one Flexible working hours Annual bonus based on company and individual performance Pension contributions (6% company/3% employee) Private medical and dental cover with BUPA. Paid options to cover partner and children. Enhanced Primary and Co-Parent Leave Enjoy up to 20 days working in Europe a calendar year under our hybrid working policy. Cycle to work scheme Electric/ULEV car scheme Ability to purchase Avios from salary at a discounted rate Wellbeing and recognition programmes to support and celebrate you What Makes Us Special You do! Our people bring the energy, the warmth, and the ideas that make British Airways Holidays extraordinary. And as we grow, you'll grow too - with plenty of opportunities to develop your skills, shape your career, and help build the future of travel Come join a team that's passionate about travel, serious about quality, and full of people who love what they do. Diversity, equality & inclusion are all important to us. We believe a diverse and inclusive workplace contributes to our sense of wellbeing and belonging, enabling us all to thrive professionally and personally. Equality and equity are important in ensuring that everyone is treated fairly. Our focus is on creating a positive and inclusive working environment for all. We aim to be inclusive - everyone feels valued and respected as an individual. We aim to ensure equality and equity-everyone treated fairly as individuals with recognition of unique differences. We aim to be diverse - with a mix of colleagues representing ourcommunity. Please see our LinkedIn page to find out a bit about our recent activity. Closing date for applications is: 25th August Please note - we may close this vacancy early if we receive lots of applications or business prioritie
Aug 16, 2025
Full time
Join the Adventure with British Airways Holidays Crawley Office Hybrid Working Amazing travel benefits At British Airways Holidays, we don't just sell holidays - we create memories. Whether it's handpicked hotels, curated car hire, or unforgettable experiences, we help our customers make the most of their time away. And it all starts with our people. We're proud to be one of the UK's leading and most trusted tour operators. With 24-hour support for our valued customers and a focus on the details that matter, we take our customers' holidays seriously - so they can focus on the fun. We're a passionate team of just over 350, backed by the strength and ambition of the fantastic IAG Loyalty Group, made up of British Airways Holidays, Loyalty (the home of Avios) and The Wine Flyer. That means we get the best of both worlds: the excitement of working for one of the UK's most trusted travel brands in a strong collective, with the feel of a smaller business where your ideas, passion and expertise really matter. And right now? There's never been a better time to join us. About the Role We've got a fantastic opportunity for a problem solving and commercially minded individual to join our vibrant Commercial team. Supporting our Key Account Manager, you'll be part of the team that manage some of our most important global hotel chains and ancillary partnerships - think iconic hotel chains, car hire giants and using the travel systems that keep the magic going. You will ensure our ancillary partners' performance is on point, and their product is ready to shine on It's a fast-moving, fascinating part of the business - and we'll support you to thrive every step of the way. Working with suppliers that are connected dynamically to British Airways Holidays. The dynamic sourcing of rates and availability is key to British Airways Holidays continued success; therefore, this is a fabulous opportunity for anyone looking to grow their experience within this exciting segment of the travel industry. This is the perfect role if you've got experience in a commercial role where you have had exposure to hotel connectivity (supply or demand), a passion for travel, and enjoy supporting a team through systems and data. What you will be doing Managing commercial performance of designated ancillary partnership accounts and products, including analysing data, reviewing and responding to competitor analysis and monitoring inventory reports Optimising accounts through management of API connectivity, negotiation of special offers, planning marketing activity and enhancing hotel proposition across our website Working with external partners and internal teams to ensure the smooth onboarding of hotel products Assisting with operational issues and managing onboarding and billing queries Identifying opportunities for, and supporting with, the implementation of PR, promotional, and other marketing activity Work with external suppliers and other airline Operating Companies This role does not involve regular travel, as our fantastic Destination Team manage the individual hotel relationships and buying/negotiating, but you will occasionally be required to travel overseas, representing British Airways Holidays at supplier and trade functions. What you will bring: Proven experience in the travel industry in a commercial role, ideally for a tour operator or hotel. Hotel connectivity experience, from either the supply or demand side is a huge plus Ability to show you can account manage. A curious, solution-focused mindset - you love cracking a complex challenge Attention to detail and a knack for analysing data (Excel is your friend) Exceptional attention to detail and strong organisational skills Ability and willingness to travel and represent the Company at product supply and trade functions To help you decide whether you would like to apply for this role, as a guide, a typical salary in this role is around £31,000 - £35,000 per annum (this may vary depending on your relevant skills and experience), plus benefits. Our offices are based just outside Gatwick Airport and we offer hybrid working (within the UK). Generally, this role works from our offices twice a week, with additional days as needed depending on meetings etc. Office days are co-ordinated so that colleagues in the same team are in the office together to collaborate in person. We usually support new colleagues in the office full time for the first four-six weekswith us. Why You'll Love It Here 26 days holiday a year, increasing by one day for every two complete years' service, to a maximum of 30 days - plus bank holidays. With the option to buy or sell 5 more. Unlimited standby and premium standby fares for you and your nominees (on the BA network and partner airlines) from day one Holiday and flight discounts for you, friends, and family from day one Flexible working hours Annual bonus based on company and individual performance Pension contributions (6% company/3% employee) Private medical and dental cover with BUPA. Paid options to cover partner and children. Enhanced Primary and Co-Parent Leave Enjoy up to 20 days working in Europe a calendar year under our hybrid working policy. Cycle to work scheme Electric/ULEV car scheme Ability to purchase Avios from salary at a discounted rate Wellbeing and recognition programmes to support and celebrate you What Makes Us Special You do! Our people bring the energy, the warmth, and the ideas that make British Airways Holidays extraordinary. And as we grow, you'll grow too - with plenty of opportunities to develop your skills, shape your career, and help build the future of travel Come join a team that's passionate about travel, serious about quality, and full of people who love what they do. Diversity, equality & inclusion are all important to us. We believe a diverse and inclusive workplace contributes to our sense of wellbeing and belonging, enabling us all to thrive professionally and personally. Equality and equity are important in ensuring that everyone is treated fairly. Our focus is on creating a positive and inclusive working environment for all. We aim to be inclusive - everyone feels valued and respected as an individual. We aim to ensure equality and equity-everyone treated fairly as individuals with recognition of unique differences. We aim to be diverse - with a mix of colleagues representing ourcommunity. Please see our LinkedIn page to find out a bit about our recent activity. Closing date for applications is: 25th August Please note - we may close this vacancy early if we receive lots of applications or business prioritie
Currie & Brown is one of the leading international physical asset management and construction consultancies, dedicated to advising clients worldwide with expertise across multiple sectors and services. We are distinguished by our people, innovation, and reputation, supported by a genuine global office network. Our team, from first-day apprentices to senior management, is what makes our business successful. Everyone in the Currie & Brown family, regardless of experience, plays a vital role in our success and enjoys their journey with us. The role - what we are looking for: Currie & Brown is seeking a Project Manager to oversee a dynamic portfolio of projects across Healthcare, Security, Commercial, Hotels, and Hospitality in London and the Southeast. We handle some of London's largest and most high-profile schemes, and we seek a driven individual eager to delight clients and grow professionally within a high-performing team committed to excellence. You will join a team that values ownership and fosters strong client relationships, ensuring we deliver tailored advice and solutions. Your core duties will include: Supporting the project lead in managing design and construction phases of multi-site projects Liaising with stakeholders including property services, designers, contractors, FM, security, and building management teams Leading the coordination of customer fit-out designs in accordance with client guidelines and constraints Delivering projects, commissions, and professional assignments Setting objectives and priorities proactively as part of a team Maintaining effective communication for project success and liaising with managers to control finances Assisting with commercial management services Ensuring all work outputs are accurate and timely Supporting cost management efforts within the team Skills and attributes we seek: Experience in technical delivery within the construction industry Strong technical writing, client-facing, and communication skills Organized, diligent, proactive, assertive, disciplined, and commercially aware BSc in construction management, architecture, building surveying, or equivalent Experience in the education sector is advantageous Experience with fit-out projects Risk management qualifications or experience About Us What you'll get in return: Comprehensive benefits, including private medical insurance and an enhanced pension 25 days' holiday, increasing to 27 after 5 years, with options to buy additional leave Flexible and hybrid working arrangements £400 annual healthy living subsidy Interest-free season ticket loan Paid professional subscriptions Clear career progression and global mobility opportunities A supportive, inclusive culture focused on your development
Aug 16, 2025
Full time
Currie & Brown is one of the leading international physical asset management and construction consultancies, dedicated to advising clients worldwide with expertise across multiple sectors and services. We are distinguished by our people, innovation, and reputation, supported by a genuine global office network. Our team, from first-day apprentices to senior management, is what makes our business successful. Everyone in the Currie & Brown family, regardless of experience, plays a vital role in our success and enjoys their journey with us. The role - what we are looking for: Currie & Brown is seeking a Project Manager to oversee a dynamic portfolio of projects across Healthcare, Security, Commercial, Hotels, and Hospitality in London and the Southeast. We handle some of London's largest and most high-profile schemes, and we seek a driven individual eager to delight clients and grow professionally within a high-performing team committed to excellence. You will join a team that values ownership and fosters strong client relationships, ensuring we deliver tailored advice and solutions. Your core duties will include: Supporting the project lead in managing design and construction phases of multi-site projects Liaising with stakeholders including property services, designers, contractors, FM, security, and building management teams Leading the coordination of customer fit-out designs in accordance with client guidelines and constraints Delivering projects, commissions, and professional assignments Setting objectives and priorities proactively as part of a team Maintaining effective communication for project success and liaising with managers to control finances Assisting with commercial management services Ensuring all work outputs are accurate and timely Supporting cost management efforts within the team Skills and attributes we seek: Experience in technical delivery within the construction industry Strong technical writing, client-facing, and communication skills Organized, diligent, proactive, assertive, disciplined, and commercially aware BSc in construction management, architecture, building surveying, or equivalent Experience in the education sector is advantageous Experience with fit-out projects Risk management qualifications or experience About Us What you'll get in return: Comprehensive benefits, including private medical insurance and an enhanced pension 25 days' holiday, increasing to 27 after 5 years, with options to buy additional leave Flexible and hybrid working arrangements £400 annual healthy living subsidy Interest-free season ticket loan Paid professional subscriptions Clear career progression and global mobility opportunities A supportive, inclusive culture focused on your development
Associate/Associate Director MEP - (185243) At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Each role makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible in your community and around the world. We are seeking an Associate or Associate Director for the Hotel, Leisure & Entertainment market to join our London practice. As an Associate/Associate Director, you'll be part of a 100% employee-owned organization that supports your career growth and success. Primary Objective As an MEP Associate/Associate Director, you will foster client relationships, support annual planning, lead pursuits, and oversee project teams across various project types in the Hotel, Leisure & Entertainment Sector. Leading project marketing and securing project wins are key focus areas. A passion for client service and leveraging HDR's integrated offerings to provide exceptional value is essential. Responsibilities Develop and nurture strong client relationships from pre-positioning through project completion and beyond. Maintain an active presence in the market sector to drive growth and sales. Identify new opportunities and lead strategies for client and pursuit development. Collaborate on strategic planning within the region. Project responsibilities include: Support contract negotiations and awards. Serve as Project Director or Principal as appropriate. Lead multiple projects and multidisciplinary teams. Oversee client relations during project execution, ensuring quality, financial, and schedule performance. Maintain post-project client relations. Partner with production managers to strengthen core teams. Preferred Qualifications Bachelor's Degree in Mechanical, Electrical Engineering, Building Services, or related. At least 8 years of experience in a design consultancy within the Hotel, Leisure & Entertainment sector. Proven business development and relationship-building skills. Experience in staff development and team management. Active involvement in industry associations and market visibility. Strong collaboration skills with regional and sector leadership. Alignment with HDR values and a commitment to our employee-owned culture. Excellent communication skills. Required Qualifications Bachelor's degree in a related field. Minimum 7 years of relevant experience. At least 2 years of project management experience. Strong organizational, communication, and team interaction skills. Commitment to HDR's inclusive, employee-owned culture. Our Values and Culture HDR is our company. We build on each other's experiences to make great things possible daily, fostering a collaborative and trusting environment that connects us closer to our clients and communities. We are committed to creating an inclusive environment where everyone is welcomed, valued, and empowered to bring their authentic selves to work. Our Employee Network Groups support this mission and foster a sense of belonging. Additional Details Location: London, UK Schedule: Full-time Status: Regular Business Class: Marketing and Admin Job Posting Date: May 19, 2025 HDR is committed to employment equity and is an Affirmative Action and Equal Opportunity Employer. We consider all qualified applicants regardless of criminal history. Ready to learn more? Let's work together to make great things possible.
Aug 16, 2025
Full time
Associate/Associate Director MEP - (185243) At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Each role makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible in your community and around the world. We are seeking an Associate or Associate Director for the Hotel, Leisure & Entertainment market to join our London practice. As an Associate/Associate Director, you'll be part of a 100% employee-owned organization that supports your career growth and success. Primary Objective As an MEP Associate/Associate Director, you will foster client relationships, support annual planning, lead pursuits, and oversee project teams across various project types in the Hotel, Leisure & Entertainment Sector. Leading project marketing and securing project wins are key focus areas. A passion for client service and leveraging HDR's integrated offerings to provide exceptional value is essential. Responsibilities Develop and nurture strong client relationships from pre-positioning through project completion and beyond. Maintain an active presence in the market sector to drive growth and sales. Identify new opportunities and lead strategies for client and pursuit development. Collaborate on strategic planning within the region. Project responsibilities include: Support contract negotiations and awards. Serve as Project Director or Principal as appropriate. Lead multiple projects and multidisciplinary teams. Oversee client relations during project execution, ensuring quality, financial, and schedule performance. Maintain post-project client relations. Partner with production managers to strengthen core teams. Preferred Qualifications Bachelor's Degree in Mechanical, Electrical Engineering, Building Services, or related. At least 8 years of experience in a design consultancy within the Hotel, Leisure & Entertainment sector. Proven business development and relationship-building skills. Experience in staff development and team management. Active involvement in industry associations and market visibility. Strong collaboration skills with regional and sector leadership. Alignment with HDR values and a commitment to our employee-owned culture. Excellent communication skills. Required Qualifications Bachelor's degree in a related field. Minimum 7 years of relevant experience. At least 2 years of project management experience. Strong organizational, communication, and team interaction skills. Commitment to HDR's inclusive, employee-owned culture. Our Values and Culture HDR is our company. We build on each other's experiences to make great things possible daily, fostering a collaborative and trusting environment that connects us closer to our clients and communities. We are committed to creating an inclusive environment where everyone is welcomed, valued, and empowered to bring their authentic selves to work. Our Employee Network Groups support this mission and foster a sense of belonging. Additional Details Location: London, UK Schedule: Full-time Status: Regular Business Class: Marketing and Admin Job Posting Date: May 19, 2025 HDR is committed to employment equity and is an Affirmative Action and Equal Opportunity Employer. We consider all qualified applicants regardless of criminal history. Ready to learn more? Let's work together to make great things possible.
Refresh and recharge in the heart of London's Charing Cross in our 4 star luxury hotel. This grand railway hotel is just a stone's throw from Trafalgar Square and the Strand. Enjoy the buzz of London's busy city streets, world class shopping and entertainment before returning to the peaceful haven of The Clermont Charing Cross. What you'll be doing As F&B Manager, you bring energy, adaptability, and a hands-on approach to each day, ensuring smooth operations across all Restaurant, Meetings & Events areas, Breakfast, and In-Room Dining. No two days are the same, and you will lead a dynamic team with creativity, focusing on excellent guest experiences and maintaining the high standards our guests expect. Your role is pivotal in fostering positive client relationships, promoting our M&E spaces, and driving future business through return guests in our outlets. In this role, you will work closely with both the events, sales and front of house teams to ensure clear communication, exceptional service, above all, memorable dining experiences. Responsible for recruitment, training, and development, you will shape a collaborative, engaging, and inclusive team environment. You will manage department budgets, forecast sales and revenue, and keep an eye on trends to spot new opportunities, all while aligning with the F&B Director/Hotel Manager to create a workplace that values every team member's contributions. What you'll bring We seek a bold, adaptable, and real leader who is passionate about delivering excellence and creating memorable guest experiences: Creative leadership that inspires and motivates your team A focus on details and the ability to elevate guest experiences through thoughtful touches Excellent communication skills for effective collaboration with sales and event operations Analytical mindset with the ability to plan, forecast, and drive revenue Strong focus on quality and maintaining high standards throughout all services Commercial awareness to drive business and understand trends in hospitality Passion for guest service, with a proactive approach to resolving any challenges. What you'll get in return As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests. In fact, we're so committed to this that our 'People Promise' sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done. Career Development & Growth - We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential. Financial Wellbeing - You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include: Wage Stream - You'll be paid monthly, but have access to your earned salary before payday should you need it Discounts & Perks - Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you Refer a Friend - Earn up to £1000 when friends join our team Interest-Free Loans - Season ticket loans to make commuting easier Mental & Physical Well-being - We're here to support your well-being, whenever and wherever you need it. On-Site Mental Health First Aiders 24/7 Employee Assistance Line - Free, confidential advice Be Well Platform - Our Online fitness and wellness resources Gym Discounts & Cycle to Work Scheme Recognition & Community - We're proud of everything we achieve, so we always celebrate our extraordinary team and culture. 'Wonderful People' Awards - Monthly, quarterly, and annual recognition Social & Seasonal Events - Fun, inclusive celebrations People Council - A platform for every voice Paid Volunteering Days - Give back to causes close to you At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Aug 16, 2025
Full time
Refresh and recharge in the heart of London's Charing Cross in our 4 star luxury hotel. This grand railway hotel is just a stone's throw from Trafalgar Square and the Strand. Enjoy the buzz of London's busy city streets, world class shopping and entertainment before returning to the peaceful haven of The Clermont Charing Cross. What you'll be doing As F&B Manager, you bring energy, adaptability, and a hands-on approach to each day, ensuring smooth operations across all Restaurant, Meetings & Events areas, Breakfast, and In-Room Dining. No two days are the same, and you will lead a dynamic team with creativity, focusing on excellent guest experiences and maintaining the high standards our guests expect. Your role is pivotal in fostering positive client relationships, promoting our M&E spaces, and driving future business through return guests in our outlets. In this role, you will work closely with both the events, sales and front of house teams to ensure clear communication, exceptional service, above all, memorable dining experiences. Responsible for recruitment, training, and development, you will shape a collaborative, engaging, and inclusive team environment. You will manage department budgets, forecast sales and revenue, and keep an eye on trends to spot new opportunities, all while aligning with the F&B Director/Hotel Manager to create a workplace that values every team member's contributions. What you'll bring We seek a bold, adaptable, and real leader who is passionate about delivering excellence and creating memorable guest experiences: Creative leadership that inspires and motivates your team A focus on details and the ability to elevate guest experiences through thoughtful touches Excellent communication skills for effective collaboration with sales and event operations Analytical mindset with the ability to plan, forecast, and drive revenue Strong focus on quality and maintaining high standards throughout all services Commercial awareness to drive business and understand trends in hospitality Passion for guest service, with a proactive approach to resolving any challenges. What you'll get in return As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests. In fact, we're so committed to this that our 'People Promise' sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done. Career Development & Growth - We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential. Financial Wellbeing - You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include: Wage Stream - You'll be paid monthly, but have access to your earned salary before payday should you need it Discounts & Perks - Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you Refer a Friend - Earn up to £1000 when friends join our team Interest-Free Loans - Season ticket loans to make commuting easier Mental & Physical Well-being - We're here to support your well-being, whenever and wherever you need it. On-Site Mental Health First Aiders 24/7 Employee Assistance Line - Free, confidential advice Be Well Platform - Our Online fitness and wellness resources Gym Discounts & Cycle to Work Scheme Recognition & Community - We're proud of everything we achieve, so we always celebrate our extraordinary team and culture. 'Wonderful People' Awards - Monthly, quarterly, and annual recognition Social & Seasonal Events - Fun, inclusive celebrations People Council - A platform for every voice Paid Volunteering Days - Give back to causes close to you At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Are you ready to lead sales across three exceptional hotels in Northern Ireland, representing Slieve Donard, Portrush Adelphi and Portrush Atlantic? From the scenic beauty of County Down to the stunning North Coast, this is a unique opportunity to shape the success of iconic properties and passionate hospitality teams. This exciting and challenging role is central to the continued growth and performance of our hotels. As Director of Sales - Northern Ireland, you will drive strategic sales initiatives, cultivate key relationships, and lead with ambition and creativity. If you're seeking a once-in-a-lifetime opportunity to play a pivotal role in a forward-thinking and people-focused hospitality group, we want to hear from you. Position Statement: As Director of Sales - Northern Irelandyou would be responsible for: Leading and managing the Sales and Events department to its fullest potential ensuring both current and future needs of the business are met. Work with the General Manager's, Revenue and RDOS to continuously align and devise sales strategies and activities to retain and grow the business and maximize revenue in all sales segments. To own all accounts in their area of remit & to actively maintain relationships with those key local customers. To set and monitor effective targets for sales & events team members and manage team performance on a quarterly basis and provide adequate coaching and training. To target new business opportunities for each of the hotels. To manage key internal and external stakeholders. To create and implement effective planning in line with commercial strategy. To manage negotiations and contracting through Delphi, Lanyon, Cvent and RFP processes. To play an active part in supporting the team to convert key opportunities as and when required. To play an active part in networking with the Sales Team & Global Accounts Managers to increase awareness for the Northern Ireland hotels needs and objectives and drive inbound business. Monitor team's performance and coach the team to achieve our monthly targets. Reviews demand calendar and pricing and establish actions to fill the gaps in need periods. Monitor budget and drive upsell products and services. Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales. Position Summary: Planning & Organising Activities 25% Develop local account management network to secure new business. Support each hotel with developing account management plans to drive share and production. Ensure measurement systems are in place to track the production of all targeted accounts and new opportunities. On an annual basis identify the key retention and acquisition of accounts for each sales person. Ensure all sales & events people have effective short term and long term sales plans in place and teams are contributing with other commercial functions to commercial focus process as appropriate. Ensure each hotel has a robust SWOT in place. Ensure all team members know who to refer sales leads and a process is in place to target the leads and monitor results. Validate the Sales & Events portion of key hotels' revenue proposal. Participate to sales initiatives such as client workshops, roadshows, trade missions, tradeshows as and when required. Regularly attend appointments with sales team members in order to provide guidance and coaching as appropriate. Researches market intelligence and in conjunction with the revenue team, evaluates and makes decisions based upon market trends and changes to remain competitive. Ensures consideration is given to the local demand calendar when agreeing new accounts and business. Monitor team's performance in assisting clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc. Ensure the team arrange all details of meetings and events to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, and VIP services. Directing Activities 25% Develop powerful personal relationships with internal and external stakeholders as appropriate. Hold powerful personal relationships with all key clients in source markets that are important for the area of remit. Participate in key hotels' meetings where appropriate. Ensure that the hotels are always represented to the highest standard. Evaluate sales resources to ensure they are correctly mobilized to drive strategy and market share. Ensure that the sales incentive plan is embedded and relevant. Ensure the rate negotiations and contracts are driven as per the annual strategy. Ensure that all telesales and group generation activities are driven as per the strategy. Ensures all bookings and account management activity is recorded in Delphi People Activities 25% Ensure that effective processes are in place for the recruitment, induction, training and development of all sales & events people. Create succession plans for all sales & events positions. Coach and mentor as appropriate, regularly participating in joint sales calls, weekly activity reviews, and monthly and quarterly account production reviews. To be responsible for development and progression planning for team members. Ensure that the sales team is fully trained and equipped to sell. Ensure that all hotel sales people have clear and appropriate objectives/targets including expectations around customer facing activities and conduct. Ensure that performance is reviewed on a regular basis, recognising and celebrating success, and refocusing effort where targets are missed. Address performance issues in a supportive, timely and decisive manner. Ensure that appropriate skills and product training is available to all sales & events team members. Controlling Activities 25% Actively seek out new ways to source new business. Monitor annual sales incentive programs and sign off as directed. Analyse accountproduction. Input on rate strategy. Validate sales schedules to ensure relevant activities are being performed in line with sales strategy. Ensure all marketshare tools are active and utilised. Ensure all sales people understand the reporting that is available to them and how to access it. Ensure all key pieces of communication has been received and understood by key stakeholders and sales team as appropriate. Ensure that all sales and events systems are regularly updated. Ensure that all bookings are entered in Delphi and Opera. Ensure that Demand Calendar is in place and that pricing and strategy are reviewed weekly. Support the events team to convert key opportunities as and when required. What we are looking for: Hotel sales management experience Excellent communication and presentation skills Ability to work across all key stakeholders effectively Knowledge of all market segments and total sales revenues Experience of delivering strategies and working with targets Strong customer relationship management skills and ability to negotiate Knowledge of revenue management and account profitability, RFP and systems Strong organisational skills, effective decision making skills and problem solving skills Financial management skills and commercial knowledge delivering budgeted figures Ability to support, develop and implement successful sales strategies. Benefits Hybrid working (minimum 3 days on property) Free Car Parking Pension from day 1 Shopping discounts throgh our benefits platform Salary sacrifice benefits Meals on duty whilst at the hotel Death in service Equal Opportunities We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA. Right to Work In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Aug 16, 2025
Full time
Are you ready to lead sales across three exceptional hotels in Northern Ireland, representing Slieve Donard, Portrush Adelphi and Portrush Atlantic? From the scenic beauty of County Down to the stunning North Coast, this is a unique opportunity to shape the success of iconic properties and passionate hospitality teams. This exciting and challenging role is central to the continued growth and performance of our hotels. As Director of Sales - Northern Ireland, you will drive strategic sales initiatives, cultivate key relationships, and lead with ambition and creativity. If you're seeking a once-in-a-lifetime opportunity to play a pivotal role in a forward-thinking and people-focused hospitality group, we want to hear from you. Position Statement: As Director of Sales - Northern Irelandyou would be responsible for: Leading and managing the Sales and Events department to its fullest potential ensuring both current and future needs of the business are met. Work with the General Manager's, Revenue and RDOS to continuously align and devise sales strategies and activities to retain and grow the business and maximize revenue in all sales segments. To own all accounts in their area of remit & to actively maintain relationships with those key local customers. To set and monitor effective targets for sales & events team members and manage team performance on a quarterly basis and provide adequate coaching and training. To target new business opportunities for each of the hotels. To manage key internal and external stakeholders. To create and implement effective planning in line with commercial strategy. To manage negotiations and contracting through Delphi, Lanyon, Cvent and RFP processes. To play an active part in supporting the team to convert key opportunities as and when required. To play an active part in networking with the Sales Team & Global Accounts Managers to increase awareness for the Northern Ireland hotels needs and objectives and drive inbound business. Monitor team's performance and coach the team to achieve our monthly targets. Reviews demand calendar and pricing and establish actions to fill the gaps in need periods. Monitor budget and drive upsell products and services. Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales. Position Summary: Planning & Organising Activities 25% Develop local account management network to secure new business. Support each hotel with developing account management plans to drive share and production. Ensure measurement systems are in place to track the production of all targeted accounts and new opportunities. On an annual basis identify the key retention and acquisition of accounts for each sales person. Ensure all sales & events people have effective short term and long term sales plans in place and teams are contributing with other commercial functions to commercial focus process as appropriate. Ensure each hotel has a robust SWOT in place. Ensure all team members know who to refer sales leads and a process is in place to target the leads and monitor results. Validate the Sales & Events portion of key hotels' revenue proposal. Participate to sales initiatives such as client workshops, roadshows, trade missions, tradeshows as and when required. Regularly attend appointments with sales team members in order to provide guidance and coaching as appropriate. Researches market intelligence and in conjunction with the revenue team, evaluates and makes decisions based upon market trends and changes to remain competitive. Ensures consideration is given to the local demand calendar when agreeing new accounts and business. Monitor team's performance in assisting clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc. Ensure the team arrange all details of meetings and events to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, and VIP services. Directing Activities 25% Develop powerful personal relationships with internal and external stakeholders as appropriate. Hold powerful personal relationships with all key clients in source markets that are important for the area of remit. Participate in key hotels' meetings where appropriate. Ensure that the hotels are always represented to the highest standard. Evaluate sales resources to ensure they are correctly mobilized to drive strategy and market share. Ensure that the sales incentive plan is embedded and relevant. Ensure the rate negotiations and contracts are driven as per the annual strategy. Ensure that all telesales and group generation activities are driven as per the strategy. Ensures all bookings and account management activity is recorded in Delphi People Activities 25% Ensure that effective processes are in place for the recruitment, induction, training and development of all sales & events people. Create succession plans for all sales & events positions. Coach and mentor as appropriate, regularly participating in joint sales calls, weekly activity reviews, and monthly and quarterly account production reviews. To be responsible for development and progression planning for team members. Ensure that the sales team is fully trained and equipped to sell. Ensure that all hotel sales people have clear and appropriate objectives/targets including expectations around customer facing activities and conduct. Ensure that performance is reviewed on a regular basis, recognising and celebrating success, and refocusing effort where targets are missed. Address performance issues in a supportive, timely and decisive manner. Ensure that appropriate skills and product training is available to all sales & events team members. Controlling Activities 25% Actively seek out new ways to source new business. Monitor annual sales incentive programs and sign off as directed. Analyse accountproduction. Input on rate strategy. Validate sales schedules to ensure relevant activities are being performed in line with sales strategy. Ensure all marketshare tools are active and utilised. Ensure all sales people understand the reporting that is available to them and how to access it. Ensure all key pieces of communication has been received and understood by key stakeholders and sales team as appropriate. Ensure that all sales and events systems are regularly updated. Ensure that all bookings are entered in Delphi and Opera. Ensure that Demand Calendar is in place and that pricing and strategy are reviewed weekly. Support the events team to convert key opportunities as and when required. What we are looking for: Hotel sales management experience Excellent communication and presentation skills Ability to work across all key stakeholders effectively Knowledge of all market segments and total sales revenues Experience of delivering strategies and working with targets Strong customer relationship management skills and ability to negotiate Knowledge of revenue management and account profitability, RFP and systems Strong organisational skills, effective decision making skills and problem solving skills Financial management skills and commercial knowledge delivering budgeted figures Ability to support, develop and implement successful sales strategies. Benefits Hybrid working (minimum 3 days on property) Free Car Parking Pension from day 1 Shopping discounts throgh our benefits platform Salary sacrifice benefits Meals on duty whilst at the hotel Death in service Equal Opportunities We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA. Right to Work In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Assistant General Manager, London Overview OUR STORY: Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver. OUR CODE: We are passionate about high performance living and we practice what we preach - investing time in our own health and fitness.We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don't settle for the status quo. We sweat the details . We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results.We are obsessed with what's new, what's now, what's next . Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren't just a company; we're a community vested in each other's success. We value humility and a team approach at every level of the company. If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you. Job Description RESPONSIBILITIES: Influence and inspire a dynamic work force Interview, hire, train, and manage Front Desk, Maintenance, and Kids' club departments to meet the Equinox brand standards - assist departments in developing schedules and ensuring adherence to payroll budgets Complete staff performance evaluations monthly and annually Adhere to monthly ordering timeline and supply budgets Ensure a high-level of costumer service to club members With partnership of General Manager, support ancillary departments and sales Awareness of monthly departmental goals and monthly projections Ensure cleanliness of club per Equinox's company standard Ensure the club is following proper Risk Management and Loss Prevention procedures - Monitor safety and security of club Help facilitate all other projects or responsibilities as delegated by the General Manager Must be open to location reassignments - must be able to work flexible schedules dependent on the needs of the business Qualifications Qualified candidates must have proven leadership ability with 1-3 years of management experience in a operational management industry Strong verbal and written communication skills High touch customer service experience preferred Effective time management and follow up skills Financial management experience Bachelor's Degree preferred ADDITIONAL INFORMATION Will be provided via Assistant General Manager onboarding manual Additional Information AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE: We offer competitive salary, private healthcare & life insurance, pension, and a complimentary club membership 30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Caféservices and Shop items This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at All your information will be kept confidential according to GDPR guidelines. Must have a legal right to work in the UK.
Aug 16, 2025
Full time
Assistant General Manager, London Overview OUR STORY: Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver. OUR CODE: We are passionate about high performance living and we practice what we preach - investing time in our own health and fitness.We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don't settle for the status quo. We sweat the details . We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results.We are obsessed with what's new, what's now, what's next . Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren't just a company; we're a community vested in each other's success. We value humility and a team approach at every level of the company. If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you. Job Description RESPONSIBILITIES: Influence and inspire a dynamic work force Interview, hire, train, and manage Front Desk, Maintenance, and Kids' club departments to meet the Equinox brand standards - assist departments in developing schedules and ensuring adherence to payroll budgets Complete staff performance evaluations monthly and annually Adhere to monthly ordering timeline and supply budgets Ensure a high-level of costumer service to club members With partnership of General Manager, support ancillary departments and sales Awareness of monthly departmental goals and monthly projections Ensure cleanliness of club per Equinox's company standard Ensure the club is following proper Risk Management and Loss Prevention procedures - Monitor safety and security of club Help facilitate all other projects or responsibilities as delegated by the General Manager Must be open to location reassignments - must be able to work flexible schedules dependent on the needs of the business Qualifications Qualified candidates must have proven leadership ability with 1-3 years of management experience in a operational management industry Strong verbal and written communication skills High touch customer service experience preferred Effective time management and follow up skills Financial management experience Bachelor's Degree preferred ADDITIONAL INFORMATION Will be provided via Assistant General Manager onboarding manual Additional Information AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE: We offer competitive salary, private healthcare & life insurance, pension, and a complimentary club membership 30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Caféservices and Shop items This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at All your information will be kept confidential according to GDPR guidelines. Must have a legal right to work in the UK.
Restaurant Manager (Luxury Hotel) £48,500 + Leadership Bonus (up to 20%) + Service Charge + Progression + Training + Free Hotel Stays + Company Benefits Ascot Are you a Restaurant Manager from a Hotel or similar background looking for an autonomous leadership role at a luxury 5-star hotel within a world renowned hotel brand who offer ongoing progression opportunities across the group and the chance click apply for full job details
Aug 16, 2025
Full time
Restaurant Manager (Luxury Hotel) £48,500 + Leadership Bonus (up to 20%) + Service Charge + Progression + Training + Free Hotel Stays + Company Benefits Ascot Are you a Restaurant Manager from a Hotel or similar background looking for an autonomous leadership role at a luxury 5-star hotel within a world renowned hotel brand who offer ongoing progression opportunities across the group and the chance click apply for full job details
Contract: Full Time Payment: Salaried Salary: £45,000 per annum Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all. With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine. All kinds of extraordinary, for all kinds of people. What you'll be doing The Performance Marketing Manager is a dynamic role at the heart of driving digital performance in support of our revenue goals. This role is responsible for developing and leading the strategy and activity plan for performance marketing including paid ads and affiliate marketing. In addition, this role will provide insight in an advisory capacity on organic social media strategy & performance trends, working closely with brand stakeholders to enable our social media executives to produce engaging and brand-led content. Developing and executing comprehensive marketing strategies to promote our hotels and enhance brand presence Overseeing digital marketing, social media management, email campaigns, and content creation to drive engagement Leading the marketing team, providing guidance, mentorship, and support to help them succeed Managing the budget for marketing campaigns and ensuring efficient use of resources Analysing campaign performance, providing insights, and adjusting strategies to maximise results Coordinating promotional activities and events to engage with guests and the local community Ensuring brand consistency across all marketing channels and materials Working closely with the sales team to align marketing efforts with revenue goals and business strategies Maintaining relationships with external agencies and vendors to support marketing efforts What you'll bring Proven experience in developing and executing successful marketing strategies, preferably within the hospitality industry Strong leadership skills with experience managing and mentoring a marketing team Expertise in digital marketing, social media, content creation, and email marketing Excellent analytical skills, with the ability to interpret data and drive decision-making Strong project management skills with the ability to manage multiple initiatives simultaneously Creative thinker with an eye for detail and a focus on brand consistency Proficiency in marketing tools and platforms, such as Google Analytics, social media management tools, and Adobe Creative Suite (Photoshop, Illustrator, InDesign) Excellent communication skills and a collaborative approach to working with cross-functional teams What you'll get in return As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests. In fact, we're so committed to this that our 'People Promise' sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done. Career Development & Growth - We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential. Financial Wellbeing - You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include: Wage Stream - You'll be paid monthly, but have access to your earned salary before payday should you need it Discounts & Perks - Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you Refer a Friend - Earn up to £1000 when friends join our team Interest-Free Loans - Season ticket loans to make commuting easier Mental & Physical Well-being - We're here to support your well-being, whenever and wherever you need it. On-Site Mental Health First Aiders 24/7 Employee Assistance Line - Free, confidential advice Be Well Platform - Our Online fitness and wellness resources Gym Discounts & Cycle to Work Scheme Recognition & Community - We're proud of everything we achieve, so we always celebrate our extraordinary team and culture. 'Wonderful People' Awards - Monthly, quarterly, and annual recognition Social & Seasonal Events - Fun, inclusive celebrations People Council - A platform for every voice Paid Volunteering Days - Give back to causes close to you At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Aug 16, 2025
Full time
Contract: Full Time Payment: Salaried Salary: £45,000 per annum Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all. With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine. All kinds of extraordinary, for all kinds of people. What you'll be doing The Performance Marketing Manager is a dynamic role at the heart of driving digital performance in support of our revenue goals. This role is responsible for developing and leading the strategy and activity plan for performance marketing including paid ads and affiliate marketing. In addition, this role will provide insight in an advisory capacity on organic social media strategy & performance trends, working closely with brand stakeholders to enable our social media executives to produce engaging and brand-led content. Developing and executing comprehensive marketing strategies to promote our hotels and enhance brand presence Overseeing digital marketing, social media management, email campaigns, and content creation to drive engagement Leading the marketing team, providing guidance, mentorship, and support to help them succeed Managing the budget for marketing campaigns and ensuring efficient use of resources Analysing campaign performance, providing insights, and adjusting strategies to maximise results Coordinating promotional activities and events to engage with guests and the local community Ensuring brand consistency across all marketing channels and materials Working closely with the sales team to align marketing efforts with revenue goals and business strategies Maintaining relationships with external agencies and vendors to support marketing efforts What you'll bring Proven experience in developing and executing successful marketing strategies, preferably within the hospitality industry Strong leadership skills with experience managing and mentoring a marketing team Expertise in digital marketing, social media, content creation, and email marketing Excellent analytical skills, with the ability to interpret data and drive decision-making Strong project management skills with the ability to manage multiple initiatives simultaneously Creative thinker with an eye for detail and a focus on brand consistency Proficiency in marketing tools and platforms, such as Google Analytics, social media management tools, and Adobe Creative Suite (Photoshop, Illustrator, InDesign) Excellent communication skills and a collaborative approach to working with cross-functional teams What you'll get in return As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests. In fact, we're so committed to this that our 'People Promise' sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done. Career Development & Growth - We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential. Financial Wellbeing - You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include: Wage Stream - You'll be paid monthly, but have access to your earned salary before payday should you need it Discounts & Perks - Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you Refer a Friend - Earn up to £1000 when friends join our team Interest-Free Loans - Season ticket loans to make commuting easier Mental & Physical Well-being - We're here to support your well-being, whenever and wherever you need it. On-Site Mental Health First Aiders 24/7 Employee Assistance Line - Free, confidential advice Be Well Platform - Our Online fitness and wellness resources Gym Discounts & Cycle to Work Scheme Recognition & Community - We're proud of everything we achieve, so we always celebrate our extraordinary team and culture. 'Wonderful People' Awards - Monthly, quarterly, and annual recognition Social & Seasonal Events - Fun, inclusive celebrations People Council - A platform for every voice Paid Volunteering Days - Give back to causes close to you At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this years Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of gu click apply for full job details
Aug 16, 2025
Full time
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this years Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of gu click apply for full job details
Permanent Travel Manager position based in the City of London £40,000 - £45,0000 per annum plus benefits About Our Client This organisation is a global investment management firm in the City of London, known for its professional environment and commitment to operational excellence. With a strong presence and a structured approach, they offer a supportive setting for their employees. Job Description Booking flights, accommodation, transportation etc. for staff and visitors Entering travel requests in OA (workflow approval system) Obtaining entry visas as appropriate for staff and visitors Reconciling invoices from travel company to OA approvals Input of Travel invoices into OA Follow up any delays in OA approvals Organising tri annual tender for service providers (travel agent etc.) Assisting the senior management and Sales staff with OA expense claims as required Upkeep of approved hotel schedule Ad-hoc to provide back up support to the administration team, as and when required The Successful Applicant A bachelors degree required Strong organisational and multitasking skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment Excellent attention to detail, ensuring accuracy in all travel arrangements and documentation Ability to handle and resolve travel-related issues or emergencies promptly and efficiently. Strong negotiation skills to secure favourable rates and terms with vendors and travel agencies. Previous experience booking travel Practical approach to problem solving Good team player Required to comply with company procedures and policies What's on Offer Competitive salary in the range of £40,000 - £45,000 per annum. Permanent position with room for career growth within financial services. Generous holiday leave and supportive company culture. Opportunity to work in a professional London-based office environment.
Aug 15, 2025
Full time
Permanent Travel Manager position based in the City of London £40,000 - £45,0000 per annum plus benefits About Our Client This organisation is a global investment management firm in the City of London, known for its professional environment and commitment to operational excellence. With a strong presence and a structured approach, they offer a supportive setting for their employees. Job Description Booking flights, accommodation, transportation etc. for staff and visitors Entering travel requests in OA (workflow approval system) Obtaining entry visas as appropriate for staff and visitors Reconciling invoices from travel company to OA approvals Input of Travel invoices into OA Follow up any delays in OA approvals Organising tri annual tender for service providers (travel agent etc.) Assisting the senior management and Sales staff with OA expense claims as required Upkeep of approved hotel schedule Ad-hoc to provide back up support to the administration team, as and when required The Successful Applicant A bachelors degree required Strong organisational and multitasking skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment Excellent attention to detail, ensuring accuracy in all travel arrangements and documentation Ability to handle and resolve travel-related issues or emergencies promptly and efficiently. Strong negotiation skills to secure favourable rates and terms with vendors and travel agencies. Previous experience booking travel Practical approach to problem solving Good team player Required to comply with company procedures and policies What's on Offer Competitive salary in the range of £40,000 - £45,000 per annum. Permanent position with room for career growth within financial services. Generous holiday leave and supportive company culture. Opportunity to work in a professional London-based office environment.
We are looking for an experienced Front of House manager to lead our front desk operations. In this key role you will be responsible for ensuring exceptional service standards across all member facing activities. This is a hands-on, people-focused role ideal for someone who leads by example and thrives in a dynamic, community-driven environment. The ideal candidate will have previous experience in a similar building - Build to Rent, Co Living, PBSA or Hotels. About You You're calm under pressure, detail-oriented, and have a proven ability to guide, motivate, and develop a team. You take pride in building efficient systems, resolving issues proactively, and ensuring every guest interaction is a positive one. Ability to multi task in fast paced environments. The Role Supporting the FOH team with Check ins and outs ensuring relevant paperwork is administered. Maintaing accurate records of member accounts, payments and guest stays. Train the FOH team on standard operating procedures. Upholding and ensuring compliance with Health & Safety standards. Requirements Previous front of house leadership experience in a co-living or hospitality environment Proficient in Microsoft Office and property management systems Experience with health and safety procedures and compliance standards Flexible, and willing to step in during peak periods or staffing gaps. Strong communication and interpersonal skills.
Aug 15, 2025
Full time
We are looking for an experienced Front of House manager to lead our front desk operations. In this key role you will be responsible for ensuring exceptional service standards across all member facing activities. This is a hands-on, people-focused role ideal for someone who leads by example and thrives in a dynamic, community-driven environment. The ideal candidate will have previous experience in a similar building - Build to Rent, Co Living, PBSA or Hotels. About You You're calm under pressure, detail-oriented, and have a proven ability to guide, motivate, and develop a team. You take pride in building efficient systems, resolving issues proactively, and ensuring every guest interaction is a positive one. Ability to multi task in fast paced environments. The Role Supporting the FOH team with Check ins and outs ensuring relevant paperwork is administered. Maintaing accurate records of member accounts, payments and guest stays. Train the FOH team on standard operating procedures. Upholding and ensuring compliance with Health & Safety standards. Requirements Previous front of house leadership experience in a co-living or hospitality environment Proficient in Microsoft Office and property management systems Experience with health and safety procedures and compliance standards Flexible, and willing to step in during peak periods or staffing gaps. Strong communication and interpersonal skills.
Blie Arrow are currently recruiting for an Assistant Operations Manager for within a Hotel/Event space which is located 45 mins from the centre of Glasgow. Hours: 35 hours, 5 days over 7 (flexibility is essential Salary: 27,500 to 30,000 (you will also see a 5% increase on annual basic salary to account for out of standard hours working. Start Date: ASAP - interviews taking place during w/c 11th August Location: Due to location, having your own transport is essential Skills Required You will have come from a hospitality management background at Assistant Manager level or above. We would also consider candidates with strong supervisory experience who are looking to make the move up to Assistant Manager. Experience within a busy Hotel and/or events space is highly preferred You will be a strong people manager and able to coach and develop across multi departments and levels High level of flexibility and able to work evenings and weekends when required Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Aug 15, 2025
Full time
Blie Arrow are currently recruiting for an Assistant Operations Manager for within a Hotel/Event space which is located 45 mins from the centre of Glasgow. Hours: 35 hours, 5 days over 7 (flexibility is essential Salary: 27,500 to 30,000 (you will also see a 5% increase on annual basic salary to account for out of standard hours working. Start Date: ASAP - interviews taking place during w/c 11th August Location: Due to location, having your own transport is essential Skills Required You will have come from a hospitality management background at Assistant Manager level or above. We would also consider candidates with strong supervisory experience who are looking to make the move up to Assistant Manager. Experience within a busy Hotel and/or events space is highly preferred You will be a strong people manager and able to coach and develop across multi departments and levels High level of flexibility and able to work evenings and weekends when required Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Calling all SABRE trained experienced Business Travel Consultants Are you tired of the constant transactional phone services? Do you want to be able to build relationships with your clients as well as develop your own skills in business travel? Our client is a well-established travel company who is looking for someone able to use their own initiative and a great team player to join as a Business Travel Consultant within their Leeds based office. Working on multiple accounts, you'll be used to delivering 1st class customer service with strong GDS knowledge and looking after all the client's needs from beginning to end. It's a fast paced environment so a knack for managing priorities is needed, but in return, you will be getting an excellent salary, plus a fabulous benefit package! JOB DESCRIPTION: Managing own group flight accounts Responding to flight enquiries and quoting fares by using Sabre GDS or other related airline systems and websites Managing own workload, attention to detail, being proactive and responsible for high level group travel events with large passenger numbers Confirming Sabre GDS and airline group reservations along with ad-hoc flights and aircraft charters Ticket issue for groups and ad hoc flights General GDS management: Flight amends, exchanges, refunds, hotel bookings, and advanced passenger information Administration of all bookings including confirmations, contracts, flight summaries (internal doc), budgets, manifests, contingencies, financials and reconciliation as company processes Process bookings using internal company systems and best practice policies Working within the flight department assisting Logistics Manager, operations and sales team regarding all flight requests, quotes, upgrades and deviations Full group flight management of client's events and adhering to deadlines Travel management of live events to include flights, rail and any other means. Regular meetings with operations team and suppliers Out of hours flight assistance cover required and travel may be necessary Flexible hours, we work worldwide and with many time zones Manage smaller groups, client holidays and VIP trips (golf trips or similar incentives) to include ground arrangements (hotels, meals, activities, transfers, financials) liaising with DMCs and handling all travel arrangements. Assist the operations and sales team when necessary, with new proposals, venue find, delegate management. EXPERIENCE REQUIRED: A strong knowledge in native GDS systems booking long haul and multi stop itineraries, rail and hotels (not point and click systems). The client is ideally looking for Sabre experience, but happy to cross train from a Galileo background. Experience in ticketing, refunds and post-reservation customer care is desired. THE PACKAGE: The successful candidate will earn a competitive salary (depending on Business travel Experience) along with company benefits and career progression to management roles or other sectors in the company. Great hours; Monday - Friday, office hours and no weekends Established and growing travel company! INTERESTED? To apply for this exciting opportunity, Business Travel Consultant in Leeds, please call Gemma at or email your CV to . Alternatively click 'Apply Now' below and follow our easy to view instructions below.
Aug 15, 2025
Full time
Calling all SABRE trained experienced Business Travel Consultants Are you tired of the constant transactional phone services? Do you want to be able to build relationships with your clients as well as develop your own skills in business travel? Our client is a well-established travel company who is looking for someone able to use their own initiative and a great team player to join as a Business Travel Consultant within their Leeds based office. Working on multiple accounts, you'll be used to delivering 1st class customer service with strong GDS knowledge and looking after all the client's needs from beginning to end. It's a fast paced environment so a knack for managing priorities is needed, but in return, you will be getting an excellent salary, plus a fabulous benefit package! JOB DESCRIPTION: Managing own group flight accounts Responding to flight enquiries and quoting fares by using Sabre GDS or other related airline systems and websites Managing own workload, attention to detail, being proactive and responsible for high level group travel events with large passenger numbers Confirming Sabre GDS and airline group reservations along with ad-hoc flights and aircraft charters Ticket issue for groups and ad hoc flights General GDS management: Flight amends, exchanges, refunds, hotel bookings, and advanced passenger information Administration of all bookings including confirmations, contracts, flight summaries (internal doc), budgets, manifests, contingencies, financials and reconciliation as company processes Process bookings using internal company systems and best practice policies Working within the flight department assisting Logistics Manager, operations and sales team regarding all flight requests, quotes, upgrades and deviations Full group flight management of client's events and adhering to deadlines Travel management of live events to include flights, rail and any other means. Regular meetings with operations team and suppliers Out of hours flight assistance cover required and travel may be necessary Flexible hours, we work worldwide and with many time zones Manage smaller groups, client holidays and VIP trips (golf trips or similar incentives) to include ground arrangements (hotels, meals, activities, transfers, financials) liaising with DMCs and handling all travel arrangements. Assist the operations and sales team when necessary, with new proposals, venue find, delegate management. EXPERIENCE REQUIRED: A strong knowledge in native GDS systems booking long haul and multi stop itineraries, rail and hotels (not point and click systems). The client is ideally looking for Sabre experience, but happy to cross train from a Galileo background. Experience in ticketing, refunds and post-reservation customer care is desired. THE PACKAGE: The successful candidate will earn a competitive salary (depending on Business travel Experience) along with company benefits and career progression to management roles or other sectors in the company. Great hours; Monday - Friday, office hours and no weekends Established and growing travel company! INTERESTED? To apply for this exciting opportunity, Business Travel Consultant in Leeds, please call Gemma at or email your CV to . Alternatively click 'Apply Now' below and follow our easy to view instructions below.
Job Description Find where you belong! Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Assistant Hotel Manager role could be the next exciting step in your career. What's it all about? As a Designate Assistant Hotel Manager at Travelodge London Covent Garden , you would be responsible for leading, coaching and motivating the hotel teams. This is a Roaming position where you will be required to cover the Central London area. Your role would also include: Working with team members to create personal development plans for their career growth Recruiting motivated team members and making sure they have a warm and welcoming induction Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel) Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel) Reviewing customer feedback to produce targeted action plans for improvement as required Making sure rooms and public areas are cleaned using company best practice Reporting and overseeing any repairs or maintenance needed Additional responsibilities include rota management, banking and health & safety driving awareness and engagement for our Team Members to earn more through our incentive schemes Why Travelodge? Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Assistant Hotel Managers come in. We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this "Better Me". Who will this appeal to? You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel. You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture. You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust! What are the extra benefits of working for Travelodge? £35,000 DOE Annual bonus up to 13% by achieving KPI targets Flexible and part time working hours 50% discount on rooms plus food and soft drinks Discounts for friends and family with thousands of rooms at £19.99 £50 voucher on each work anniversary 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years) High street retailer and mobile phone discounts Pension scheme totalling 8% (employer contribution 3%) To find out what our Managers get up to take a look at our short video: Click here for Video Does a career as a Designate Assistant Hotel Manager appeal to you? then click 'apply' now. We'd love to hear from you.
Aug 15, 2025
Full time
Job Description Find where you belong! Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Assistant Hotel Manager role could be the next exciting step in your career. What's it all about? As a Designate Assistant Hotel Manager at Travelodge London Covent Garden , you would be responsible for leading, coaching and motivating the hotel teams. This is a Roaming position where you will be required to cover the Central London area. Your role would also include: Working with team members to create personal development plans for their career growth Recruiting motivated team members and making sure they have a warm and welcoming induction Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel) Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel) Reviewing customer feedback to produce targeted action plans for improvement as required Making sure rooms and public areas are cleaned using company best practice Reporting and overseeing any repairs or maintenance needed Additional responsibilities include rota management, banking and health & safety driving awareness and engagement for our Team Members to earn more through our incentive schemes Why Travelodge? Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Assistant Hotel Managers come in. We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this "Better Me". Who will this appeal to? You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel. You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture. You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust! What are the extra benefits of working for Travelodge? £35,000 DOE Annual bonus up to 13% by achieving KPI targets Flexible and part time working hours 50% discount on rooms plus food and soft drinks Discounts for friends and family with thousands of rooms at £19.99 £50 voucher on each work anniversary 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years) High street retailer and mobile phone discounts Pension scheme totalling 8% (employer contribution 3%) To find out what our Managers get up to take a look at our short video: Click here for Video Does a career as a Designate Assistant Hotel Manager appeal to you? then click 'apply' now. We'd love to hear from you.
Site Manager Required For Commercial Projects Across Northern Ireland - No UK Travel! Your new company A well-established construction firm with over 35 years of experience delivering diverse projects across Northern Ireland and the UK. The company specialises in commercial construction, civil engineering, and private developments, with a portfolio including retail forecourts, healthcare facilities, educational institutions, community centres, and leisure projects. Notable work includes a £15 million hotel, urban farm developments, and award-winning community projects like walkways and primary care centres. They excel in new builds, refurbishments, and complex projects in live environments, using high-quality materials and sustainable practices to meet strict timelines and budgets. Your new role As a Site Manager, you will oversee commercial construction projects across Northern Ireland, managing all on-site activities to ensure timely, safe, and high-quality delivery. Responsibilities include coordinating subcontractors, suppliers, and site teams, enforcing health and safety standards, and monitoring project progress against budgets and schedules. You will manage diverse projects, such as retail developments, healthcare facilities, and community infrastructure, ensuring minimal disruption in occupied settings and maintaining client satisfaction through effective communication and problem-solving. What you'll need to succeed Proven experience as a Site Manager on commercial construction projects, delivering on time and within budget.Strong knowledge of construction processes, including new builds, refurbishments, and civil engineering.In-depth understanding of health and safety regulations in Northern Ireland or the UK.Excellent leadership, organisational, and communication skills to manage teams and stakeholders.Preferably a qualification in construction management or a related fieldAbility to handle complex projects in live environments with adaptability and precision.SMSTS, SSSTS, CSCS, CSR. What you'll get in return Competitive salary and benefits package.Opportunity to lead high-profile commercial projects.Supportive team environment with a focus on quality and collaboration.Exposure to diverse, award-winning construction initiatives.Chance to grow professionally with a reputable contractor. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Aug 15, 2025
Full time
Site Manager Required For Commercial Projects Across Northern Ireland - No UK Travel! Your new company A well-established construction firm with over 35 years of experience delivering diverse projects across Northern Ireland and the UK. The company specialises in commercial construction, civil engineering, and private developments, with a portfolio including retail forecourts, healthcare facilities, educational institutions, community centres, and leisure projects. Notable work includes a £15 million hotel, urban farm developments, and award-winning community projects like walkways and primary care centres. They excel in new builds, refurbishments, and complex projects in live environments, using high-quality materials and sustainable practices to meet strict timelines and budgets. Your new role As a Site Manager, you will oversee commercial construction projects across Northern Ireland, managing all on-site activities to ensure timely, safe, and high-quality delivery. Responsibilities include coordinating subcontractors, suppliers, and site teams, enforcing health and safety standards, and monitoring project progress against budgets and schedules. You will manage diverse projects, such as retail developments, healthcare facilities, and community infrastructure, ensuring minimal disruption in occupied settings and maintaining client satisfaction through effective communication and problem-solving. What you'll need to succeed Proven experience as a Site Manager on commercial construction projects, delivering on time and within budget.Strong knowledge of construction processes, including new builds, refurbishments, and civil engineering.In-depth understanding of health and safety regulations in Northern Ireland or the UK.Excellent leadership, organisational, and communication skills to manage teams and stakeholders.Preferably a qualification in construction management or a related fieldAbility to handle complex projects in live environments with adaptability and precision.SMSTS, SSSTS, CSCS, CSR. What you'll get in return Competitive salary and benefits package.Opportunity to lead high-profile commercial projects.Supportive team environment with a focus on quality and collaboration.Exposure to diverse, award-winning construction initiatives.Chance to grow professionally with a reputable contractor. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Location : Folkestone, CT20 1TX, United Kingdom Address : The Harbour We have an exciting new vacancy for a Bar Manager to join our team at The Grand Burstin Hotel in Folkestone. This superbly located 481 room hotel is based on the seafront, overlooking Folkestone's picturesque harbour and just a short walk to local amenities such as Folkestone centre and Folkestone central train station click apply for full job details
Aug 15, 2025
Full time
Location : Folkestone, CT20 1TX, United Kingdom Address : The Harbour We have an exciting new vacancy for a Bar Manager to join our team at The Grand Burstin Hotel in Folkestone. This superbly located 481 room hotel is based on the seafront, overlooking Folkestone's picturesque harbour and just a short walk to local amenities such as Folkestone centre and Folkestone central train station click apply for full job details