Job Description
Residential Duty Manager Permanent Full-Time 38K London
Shift Pattern: 7am-7pm & 8am-8pm 4 days on, 4 days off
About the Role
Are you passionate about delivering exceptional service and creating a welcoming environment? We are seeking a dedicated Residential Duty Manager to oversee concierge operations across multiple residential sites within a vibrant and diverse mixed-use development.
This is a hands-on leadership role where you'll ensure seamless service delivery, uphold high standards, and foster a one-team culture across the development.
Key Responsibilities
Lead and support concierge teams across multiple sites
Ensure consistent, high-quality resident services
Conduct health & safety inspections and fire walks
Manage resident interactions, move-ins/outs, and amenity bookings
Oversee building cleanliness, security, and contractor coordination
Maintain accurate records and assist with administrative duties
Represent the brand with professionalism and pride
What We're Looking For
Proven experience in concierge/front-of-house roles (residential preferred)
Strong leadership and communication skills
Ability to manage multiple sites and teams
Calm, professional approach in high-pressure situations
Proficiency in Microsoft Office and property management systems
Desirable Qualifications
CCTV Licence
IOSH Managing Safely
First Aid at Work
Fire Warden Certification
Familiarity with Dwellant (Concierge Assistant)
Why Join Us?
This is more than just a place to live-it's a thriving community. As Residential Duty Manager, you'll play a key role in shaping the resident experience and contributing to a dynamic, service-driven team.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
