Senior Application Support Engineer

Your new company

Stevenage Borough Council is a progressive local authority in Hertfordshire, committed to delivering high-quality public services and driving digital transformation across the borough. As part of the IT team, you'll play a vital role in supporting the council s infrastructure, enabling smarter working, and helping deliver innovative technology solutions that benefit both staff and residents.

Your new role

The Senior Application Support Engineer is a highly experienced and skilled professional responsible for providing expert-level technical support and guidance to ICT teams and users. You will play a critical role in ensuring the smooth operation and reliability of the council's IT infrastructure, systems, and applications. Moreover, you are responsible for providing expert-level technical support to users and resolving complex IT issues that cannot be resolved by 1st or 2nd line support teams. You'll play a crucial role in ensuring that the council's IT infrastructure and systems are operating efficiently and reliably.

Skills you'll need to succeed

Required

• NEC Housing and associated Interfaces knowledge.

• Oracle SQL / MS SQL / MS Access database skills. - Toad and/or Oracle SQL Developer

• Interface testing and troubleshooting skills.

• Windows server skills.

• Data manipulation skills.

• PowerShell or Visual Basic scripting skills.

• Good communication skills, both written and oral.

Nice to have

• SAP Business Objects reporting knowledge.

• SAP Data Services knowledge.

• CA Workflow Automation knowledge.

• API knowledge.

• Unix Shell Programming.

What you'll get in return

• Stevenage Borough Council s IT department is at the forefront of digital transformation in local government. If you're passionate about technology and want to make a real-world impact, this is a place where your skills will thrive.
• Work on meaningful projects that enhance public services, from cloud migration to smart infrastructure and cybersecurity.
• Access to technical training, certifications, and development programs to advance your career in public sector IT.
• Hybrid working options, flexible hours, and tools that support agile collaboration across departments.
• Join a team that values innovation, knowledge-sharing, and continuous improvement in a friendly, inclusive setting.
• Enjoy public sector benefits, including a generous pension scheme, annual leave, and wellbeing support.
• Be part of a council-wide digital strategy that s driving regeneration, data-driven decision-making, and smarter services for residents.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

- Luca Casarano