The role is part of the Collections and Recoveries team within Risk Services supporting Asset Finance, and or, Retail Mortgage customers. The role is primarily responsible for pro-active management of cases in arrears, assessing customer circumstances and where appropriate, offering solutions (including tailored forbearance) to mitigate losses and deliver good customer outcomes; this includes the management of late arrears cases and liaison with external solicitors where enforcement action has commenced. This role requires a high level of communication, negotiation skills, and a thorough understanding of banking regulations relating to customers experiencing payment difficulties, including Consumer Duty. Key Role Responsibilities Engage with customers experiencing payment difficulties to understand their circumstances, assess their individual needs, agree appropriate forbearance whilst ensuring good customer outcomes are delivered. Delivering good customer outcomes is central to the FCA's expectations of firms' conduct and that all colleagues will be required to demonstrate a knowledge of this key operating principle and actions taken are aligned to Consumer Duty requirements. Demonstrates a full understanding of FCA regulation, including CONC and MCOB, as it affects the management of customer accounts. Manage and support vulnerable customers in line with company policy. Operate within a set of delegated authorities as defined by the business. Maintain accurate and complete customer records, including detailed rationale to support decision making. Escalate potential issues or risks to the Collections Manager and/or the Head of Collections & Recoveries, in a prompt and effective manner. To minimise the number of repetitive enquiries from customers, adopting a 'getting it right first time' approach. In situations where forbearance has been exhausted, assess whether it would be appropriate to commence enforcement action to take possession and then sell our asset. Liaise with internal and external colleagues/contacts, may include external solicitors and asset managers where enforcement / repossessions proceedings have commenced. Provide recommendations for improvements to processes, systems, procedures and controls. Provide administrative support such as managing a generic mailbox, managing referrals from outsourced service providers and other ad-hoc duties. The Person Proven track record and at least 2 years' experience in dealing with Collections and Recoveries accounts in a Banking environment. Knowledge of the Asset Finance and or Residential Mortgage Collections & Recoveries industry is preferred. Experience of liaising with third parties, for example solicitors, receivers and asset managers. Understanding of the regulatory environment and in particular Consumer Duty, MCOB and CONC. Interpersonal Skills and Competencies Computer literate, PC skills including MS Excel and Word. Customer-focused approach. Strong communication, in particular listening skills and communicating with clarity. Problem solving and initiative. Planning, organising, flexibility and reliability. Negotiating and influencing skills. Adaptable and flexible. Ability to work with minimal supervision. Excellent planning and organisational skills. Enthusiastic "can do" attitude. Able to work under pressure and to tight deadlines. Accuracy and attention to detail. Ability to establish effective working relationships at all levels. May be required to travel to other Shawbrook premises Permanent / 37.5-hour week. Able to work extended hours on occasions when required. Flexible working approach between office and working from home. The Opportunity Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment Free access to Headspace, a mindfulness & meditation digital health app Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health Cycle to work scheme Discounts on gym membership Contributory pension scheme & death in service Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per year Option to buy or sell holiday days through our flexi-holiday scheme Discounts on gym membership nationwide Access to discounts on a range of high street and online brands Community support and charitable giving Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Aug 14, 2025
Full time
The role is part of the Collections and Recoveries team within Risk Services supporting Asset Finance, and or, Retail Mortgage customers. The role is primarily responsible for pro-active management of cases in arrears, assessing customer circumstances and where appropriate, offering solutions (including tailored forbearance) to mitigate losses and deliver good customer outcomes; this includes the management of late arrears cases and liaison with external solicitors where enforcement action has commenced. This role requires a high level of communication, negotiation skills, and a thorough understanding of banking regulations relating to customers experiencing payment difficulties, including Consumer Duty. Key Role Responsibilities Engage with customers experiencing payment difficulties to understand their circumstances, assess their individual needs, agree appropriate forbearance whilst ensuring good customer outcomes are delivered. Delivering good customer outcomes is central to the FCA's expectations of firms' conduct and that all colleagues will be required to demonstrate a knowledge of this key operating principle and actions taken are aligned to Consumer Duty requirements. Demonstrates a full understanding of FCA regulation, including CONC and MCOB, as it affects the management of customer accounts. Manage and support vulnerable customers in line with company policy. Operate within a set of delegated authorities as defined by the business. Maintain accurate and complete customer records, including detailed rationale to support decision making. Escalate potential issues or risks to the Collections Manager and/or the Head of Collections & Recoveries, in a prompt and effective manner. To minimise the number of repetitive enquiries from customers, adopting a 'getting it right first time' approach. In situations where forbearance has been exhausted, assess whether it would be appropriate to commence enforcement action to take possession and then sell our asset. Liaise with internal and external colleagues/contacts, may include external solicitors and asset managers where enforcement / repossessions proceedings have commenced. Provide recommendations for improvements to processes, systems, procedures and controls. Provide administrative support such as managing a generic mailbox, managing referrals from outsourced service providers and other ad-hoc duties. The Person Proven track record and at least 2 years' experience in dealing with Collections and Recoveries accounts in a Banking environment. Knowledge of the Asset Finance and or Residential Mortgage Collections & Recoveries industry is preferred. Experience of liaising with third parties, for example solicitors, receivers and asset managers. Understanding of the regulatory environment and in particular Consumer Duty, MCOB and CONC. Interpersonal Skills and Competencies Computer literate, PC skills including MS Excel and Word. Customer-focused approach. Strong communication, in particular listening skills and communicating with clarity. Problem solving and initiative. Planning, organising, flexibility and reliability. Negotiating and influencing skills. Adaptable and flexible. Ability to work with minimal supervision. Excellent planning and organisational skills. Enthusiastic "can do" attitude. Able to work under pressure and to tight deadlines. Accuracy and attention to detail. Ability to establish effective working relationships at all levels. May be required to travel to other Shawbrook premises Permanent / 37.5-hour week. Able to work extended hours on occasions when required. Flexible working approach between office and working from home. The Opportunity Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment Free access to Headspace, a mindfulness & meditation digital health app Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health Cycle to work scheme Discounts on gym membership Contributory pension scheme & death in service Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per year Option to buy or sell holiday days through our flexi-holiday scheme Discounts on gym membership nationwide Access to discounts on a range of high street and online brands Community support and charitable giving Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Talk to us today, we'd love to hear from you. Yellow Brick Mortgages - Company description Here at Yellow Brick Mortgages, our Mortgage and Protection Consultants have over 1000 years' worth of combined experience in the mortgage and insurance sector, providing reassurance on some of the most important financial decisions you will make in your lifetime. Our careers started with corporate brokers or banking institutions, and we have leveraged this experience to add a personal touch often missed by large organizations. We believe that working in unison with our clients enables us to give the right advice and build lasting relationships. Our consultants are spread across the United Kingdom, allowing us to accommodate our clients' preferences in achieving their objectives. We are looking for a driven and enthusiastic manager who will play a vital role in the smooth running of our busy administrative team. The manager will undertake management and administrative tasks, ensuring the team has adequate support to work efficiently, and will report directly to the Directorship team. Location - Norwich, NR8 5HD. Free On-site parking Employment Type - Full Time, Permanent Salary- £26k - £30k per annum depending on experience. Working hours - Monday to Friday, 9am -6pm Holiday allowance - 20 days + Bank holidays (Your Birthday off if it falls on a working day) Job Overview - Head of Administration Responsibilities: Manage a team of administrators. Assist the team with telephone calls to mortgage lenders, solicitors, insurance providers, and GP's to obtain the latest case updates and report these back to the mortgage advisors. Keep internal records updated. Handle queries from Mortgage Advisors, Estate Agents, and Managing Directors. Produce marketing materials for external distribution during busy periods. Assist with keying mortgages up until submission of the application. Allocate referrals to Mortgage Advisors and liaise with Estate Agents. Provide weekly and monthly updates to Estate Agents. Assist the Managing Directors with ad-hoc duties as required. Head of Administration Requirements: Previous experience managing or supervising a team. Outstanding communication and interpersonal skills. Proficiency in Microsoft Office programs (Excel, Word, Outlook). Excellent organizational skills. Problem-solving attitude with attention to detail. Strong written and oral communication skills.
Aug 14, 2025
Full time
Talk to us today, we'd love to hear from you. Yellow Brick Mortgages - Company description Here at Yellow Brick Mortgages, our Mortgage and Protection Consultants have over 1000 years' worth of combined experience in the mortgage and insurance sector, providing reassurance on some of the most important financial decisions you will make in your lifetime. Our careers started with corporate brokers or banking institutions, and we have leveraged this experience to add a personal touch often missed by large organizations. We believe that working in unison with our clients enables us to give the right advice and build lasting relationships. Our consultants are spread across the United Kingdom, allowing us to accommodate our clients' preferences in achieving their objectives. We are looking for a driven and enthusiastic manager who will play a vital role in the smooth running of our busy administrative team. The manager will undertake management and administrative tasks, ensuring the team has adequate support to work efficiently, and will report directly to the Directorship team. Location - Norwich, NR8 5HD. Free On-site parking Employment Type - Full Time, Permanent Salary- £26k - £30k per annum depending on experience. Working hours - Monday to Friday, 9am -6pm Holiday allowance - 20 days + Bank holidays (Your Birthday off if it falls on a working day) Job Overview - Head of Administration Responsibilities: Manage a team of administrators. Assist the team with telephone calls to mortgage lenders, solicitors, insurance providers, and GP's to obtain the latest case updates and report these back to the mortgage advisors. Keep internal records updated. Handle queries from Mortgage Advisors, Estate Agents, and Managing Directors. Produce marketing materials for external distribution during busy periods. Assist with keying mortgages up until submission of the application. Allocate referrals to Mortgage Advisors and liaise with Estate Agents. Provide weekly and monthly updates to Estate Agents. Assist the Managing Directors with ad-hoc duties as required. Head of Administration Requirements: Previous experience managing or supervising a team. Outstanding communication and interpersonal skills. Proficiency in Microsoft Office programs (Excel, Word, Outlook). Excellent organizational skills. Problem-solving attitude with attention to detail. Strong written and oral communication skills.
Are you a CeMAP qualified Mortgage Advisor looking for an exciting opportunity in Manchester? Our client, a market-leading financial platform, is seeking a talented individual to join their Second Charge Mortgage team. With the backing of a global success story and a commitment to user-centric financial well-being, this is your chance to be part of something big. With an OTE of 60k - 70k and a basic salary of up to 42k, this role offers a fantastic earning potential. You'll also receive a 3k sign-on bonus to help you get started. Enjoy the flexibility of a hybrid work environment, with two days in the office and three days working from home after probation. Our client is a leader in the credit score and financial management sector, with a presence in multiple countries and over 24 million users globally. They are committed to leveraging technology to empower users to make positive financial decisions, and they pride themselves on a culture that values innovation, inclusivity, and personal growth. As a Mortgage Advisor, you will: Contact qualified leads and assess customer applications. Deliver tailored, compliant mortgage recommendations. Provide expert advice on second charge mortgages. Stay informed on lender criteria and industry regulations. Build strong relationships with customers. Exceed sales targets while ensuring excellent customer experience. Collaborate with a team of case managers. Contribute ideas for continuous improvement. Package and Benefits: The Mortgage Advisor role comes with an attractive package: Annual salary of up to 42k with an OTE of 60k - 70k. 3k sign-on bonus. 25 paid holidays plus a birthday "duvet day". Hybrid work environment. Private health and dental cover. Life assurance and pension scheme. Access to learning and development opportunities. Various employee perks, including a dog-friendly office and free snacks. The ideal Mortgage Advisor will have: CeMAP 1 qualification and at least 2 years of sales experience. A performance-driven mindset focused on customer satisfaction. Strong knowledge of mortgage products and industry regulations. Excellent organisational skills and communication abilities. Flexibility to work shifts and adapt to customer needs. If you're ready to take your career as a Mortgage Advisor, Secured Loan Advisor, Second Charge Advisor to the next level with a dynamic and innovative company, apply now and be part of a team that's shaping the future of financial well-being. Alternatively call Jenni on (phone number removed) for more information. JL_FIN
Aug 03, 2025
Full time
Are you a CeMAP qualified Mortgage Advisor looking for an exciting opportunity in Manchester? Our client, a market-leading financial platform, is seeking a talented individual to join their Second Charge Mortgage team. With the backing of a global success story and a commitment to user-centric financial well-being, this is your chance to be part of something big. With an OTE of 60k - 70k and a basic salary of up to 42k, this role offers a fantastic earning potential. You'll also receive a 3k sign-on bonus to help you get started. Enjoy the flexibility of a hybrid work environment, with two days in the office and three days working from home after probation. Our client is a leader in the credit score and financial management sector, with a presence in multiple countries and over 24 million users globally. They are committed to leveraging technology to empower users to make positive financial decisions, and they pride themselves on a culture that values innovation, inclusivity, and personal growth. As a Mortgage Advisor, you will: Contact qualified leads and assess customer applications. Deliver tailored, compliant mortgage recommendations. Provide expert advice on second charge mortgages. Stay informed on lender criteria and industry regulations. Build strong relationships with customers. Exceed sales targets while ensuring excellent customer experience. Collaborate with a team of case managers. Contribute ideas for continuous improvement. Package and Benefits: The Mortgage Advisor role comes with an attractive package: Annual salary of up to 42k with an OTE of 60k - 70k. 3k sign-on bonus. 25 paid holidays plus a birthday "duvet day". Hybrid work environment. Private health and dental cover. Life assurance and pension scheme. Access to learning and development opportunities. Various employee perks, including a dog-friendly office and free snacks. The ideal Mortgage Advisor will have: CeMAP 1 qualification and at least 2 years of sales experience. A performance-driven mindset focused on customer satisfaction. Strong knowledge of mortgage products and industry regulations. Excellent organisational skills and communication abilities. Flexibility to work shifts and adapt to customer needs. If you're ready to take your career as a Mortgage Advisor, Secured Loan Advisor, Second Charge Advisor to the next level with a dynamic and innovative company, apply now and be part of a team that's shaping the future of financial well-being. Alternatively call Jenni on (phone number removed) for more information. JL_FIN
Salary : 26k rising to 29,460. Location : Nantwich Based Office, Hybrid working (1 day from home) Hours : Working Hours: 08:45 - 17:15 Monday to Thursday, 07:45 - 16:15 on Friday, with a 1 hour lunchbreak. We are on the hunt for a Assistant Commercial Manager for a hybrid role in Nantwich. You will be working in a close team environment which is friendly & supportive. The Assistant Commercial Manager will have experience in Mortgages, secured loans or bridging finance or a similar field & have excellent organisation skills while being able to manage their own caseload. They must be confident liaising with our clients & lenders to ensure the deal progresses to completion. In return for your efforts you will be paid a basic salary of 26,000 which will increase after 18 months to 29,460. Our client is keen to reward & celebrate wins. There are lots of sociable events, opportunities for development & unwavering support, working within a tight knit team. If you have a Financial Administration background & are looking for a new exciting opportunity, please apply today & we will be in touch.
Jul 30, 2025
Full time
Salary : 26k rising to 29,460. Location : Nantwich Based Office, Hybrid working (1 day from home) Hours : Working Hours: 08:45 - 17:15 Monday to Thursday, 07:45 - 16:15 on Friday, with a 1 hour lunchbreak. We are on the hunt for a Assistant Commercial Manager for a hybrid role in Nantwich. You will be working in a close team environment which is friendly & supportive. The Assistant Commercial Manager will have experience in Mortgages, secured loans or bridging finance or a similar field & have excellent organisation skills while being able to manage their own caseload. They must be confident liaising with our clients & lenders to ensure the deal progresses to completion. In return for your efforts you will be paid a basic salary of 26,000 which will increase after 18 months to 29,460. Our client is keen to reward & celebrate wins. There are lots of sociable events, opportunities for development & unwavering support, working within a tight knit team. If you have a Financial Administration background & are looking for a new exciting opportunity, please apply today & we will be in touch.
FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity "This is a fantastic opportunity to join a growth mindset organisation who is looking to further advance our Land and Expand Platform strategy across the Financial Services segment. The role consists of owning and managing a potential mix of existing and prospect accounts, with a plan made up of ACV, revenue (existing and new in-year) and KPMs. The role can vary from completely net new ACV opportunities/use cases to the migration of legacy on-premises FICO technology onto the FICO Platform. FICO's world-class Decision Intelligence Platform provides tremendous value across the customer lifecycle, making smarter customer level decisions, at hyper scale with low latency, at the right time for any given decision that needs to be made. This is adopted by hundreds of clients globally so therefore gives you a huge opportunity for success and growth. As a highly valued member of the Key Account Management team, you will leverage your knowledge, exceptional relationship skills and proven consultative selling abilities to achieve success." - Hiring Manager What You Will Contribute Adopt the 'FICO Way of Selling' to drive success in your allocated accounts Work with customers to understand their strategic priorities in Lending and Banking across the lifecycle Build relationships with senior client stakeholders in Business and Technology; identifying pain points, quantifying the problem and orchestrating the right FICO team to solve those issues Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals Ensure your clients are delighted with solutions purchased and FICO's quality of service, to create win-win relationships that are long-term, expanding and profitable Collaborate across wider-internal FICO teams including Platform SSE team (overlay pursuit team) Finance, Legal and Professional Services to shape a cohesive sales effort Manage, track and optimise sales quota and activity to targets, with significant earnings upside when targets are exceeded What We Are Seeking Successful performance in a SaaS sales role with evidence of selling complex, enterprise software solutions in Financial Services Strong track-record building relationships and a collaborative style of working Grit and determination to work hard under tight deadlines and thrive in high pressure situations Familiarity with the sales qualification methodology 'MEDDPICC' or equivalent An understanding of Financial Services business and technology challenges Experience in Consumer Lending, Credit Risk, Account Management, Retail Banking and Fraud is also a positive but not mandatory A Passion to learn and educate customers through presentations and conversations with strong soft skills Ability to travel up to 40% of business week as we need to be with our customers Bachelor's degree and, or experience developed in work environments. Our Offer to You An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others A sales team driven by an ethos of learn, earn and have fun The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognised for doing so An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie Why Make a Move to FICO? At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide: • Credit Scoring - FICO Scores are used by 90 of the top 100 US lenders. • Fraud Detection and Security - 4 billion payment cards globally are protected by FICO fraud systems. • Lending - 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We help many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we're proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don't meet all stated qualifications. While our qualifications are clearly related to role success, each candidate's profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to theFICO Privacy policy at
Jul 15, 2025
Full time
FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity "This is a fantastic opportunity to join a growth mindset organisation who is looking to further advance our Land and Expand Platform strategy across the Financial Services segment. The role consists of owning and managing a potential mix of existing and prospect accounts, with a plan made up of ACV, revenue (existing and new in-year) and KPMs. The role can vary from completely net new ACV opportunities/use cases to the migration of legacy on-premises FICO technology onto the FICO Platform. FICO's world-class Decision Intelligence Platform provides tremendous value across the customer lifecycle, making smarter customer level decisions, at hyper scale with low latency, at the right time for any given decision that needs to be made. This is adopted by hundreds of clients globally so therefore gives you a huge opportunity for success and growth. As a highly valued member of the Key Account Management team, you will leverage your knowledge, exceptional relationship skills and proven consultative selling abilities to achieve success." - Hiring Manager What You Will Contribute Adopt the 'FICO Way of Selling' to drive success in your allocated accounts Work with customers to understand their strategic priorities in Lending and Banking across the lifecycle Build relationships with senior client stakeholders in Business and Technology; identifying pain points, quantifying the problem and orchestrating the right FICO team to solve those issues Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals Ensure your clients are delighted with solutions purchased and FICO's quality of service, to create win-win relationships that are long-term, expanding and profitable Collaborate across wider-internal FICO teams including Platform SSE team (overlay pursuit team) Finance, Legal and Professional Services to shape a cohesive sales effort Manage, track and optimise sales quota and activity to targets, with significant earnings upside when targets are exceeded What We Are Seeking Successful performance in a SaaS sales role with evidence of selling complex, enterprise software solutions in Financial Services Strong track-record building relationships and a collaborative style of working Grit and determination to work hard under tight deadlines and thrive in high pressure situations Familiarity with the sales qualification methodology 'MEDDPICC' or equivalent An understanding of Financial Services business and technology challenges Experience in Consumer Lending, Credit Risk, Account Management, Retail Banking and Fraud is also a positive but not mandatory A Passion to learn and educate customers through presentations and conversations with strong soft skills Ability to travel up to 40% of business week as we need to be with our customers Bachelor's degree and, or experience developed in work environments. Our Offer to You An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others A sales team driven by an ethos of learn, earn and have fun The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognised for doing so An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie Why Make a Move to FICO? At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide: • Credit Scoring - FICO Scores are used by 90 of the top 100 US lenders. • Fraud Detection and Security - 4 billion payment cards globally are protected by FICO fraud systems. • Lending - 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We help many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we're proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don't meet all stated qualifications. While our qualifications are clearly related to role success, each candidate's profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to theFICO Privacy policy at
Internal Business Development Manager Bridging & Buy to Let Fantastic scope to develop a career in business development and specialist lending with one of the UK's leading Specialist Lending Firms. We're looking to recruit a driven & enthusiastic individual to join our clients internal business development team as an Internal Business Development Manager. You will be responsible for creating, managing, and developing relationships through proactive telephone contact with a number of intermediaries within your allocated region based on postcode allocation. The role involves working collaboratively with a field-based BDM to hit Buy to Let and Bridging regional targets. Key Skills: As a minimum requirement, you must have some experience in mortgages, bridging, buy to let or some form of specialist lending knowledge. Previous experience within a sales role would be highly desirable but not essential. If you don't have sales experience then we will consider candidates that have experience in the mortgage sector that want to develop a career in sales & specialist lending i.e. a case manager or someone looking to transition from Broker to Lender. Good telephone manner and able to article yourself well. Able to successfully build relationships. Confidence to pursue leads and overcome objections. Training will be provided. Our client promotes from within therefore if your ultimate goal is to become a field based Business Development Manager in future and you have the skills needed then this could be an incredible move for you! Keen to hear more? Share your CV or call to discuss.
Mar 09, 2025
Full time
Internal Business Development Manager Bridging & Buy to Let Fantastic scope to develop a career in business development and specialist lending with one of the UK's leading Specialist Lending Firms. We're looking to recruit a driven & enthusiastic individual to join our clients internal business development team as an Internal Business Development Manager. You will be responsible for creating, managing, and developing relationships through proactive telephone contact with a number of intermediaries within your allocated region based on postcode allocation. The role involves working collaboratively with a field-based BDM to hit Buy to Let and Bridging regional targets. Key Skills: As a minimum requirement, you must have some experience in mortgages, bridging, buy to let or some form of specialist lending knowledge. Previous experience within a sales role would be highly desirable but not essential. If you don't have sales experience then we will consider candidates that have experience in the mortgage sector that want to develop a career in sales & specialist lending i.e. a case manager or someone looking to transition from Broker to Lender. Good telephone manner and able to article yourself well. Able to successfully build relationships. Confidence to pursue leads and overcome objections. Training will be provided. Our client promotes from within therefore if your ultimate goal is to become a field based Business Development Manager in future and you have the skills needed then this could be an incredible move for you! Keen to hear more? Share your CV or call to discuss.
This employed Mortgage Adviser job in Southampton provides opportunity to work a regular flow of remortgages from existing clients within a busy, highly rated mortgage brokerage From being established for over 2 decades and their continual focus on delivering quality service, they receive thousands of remortgage business year on year! As such, they have plenty of leads to provide to you to review product transfers and remortgages for their existing clients. Therefore, this is a pleasant opportunity to engage with clients who are already know and trust the company. You will be researching and presenting the best possible mortgage options to suit their needs and making the recommendation. This will regularly include product transfers Based on business opportunities available, you should aim to bank 10,000 business per month. However, they have several Mortgage Advisers in their team who bank in excess of 150,000 - 200,000 per annum Their Mortgage Advisers are heavily supported by their Case Managers. Once the mortgage is submitted, the Case Managers will chase this through to completion for you Mortgage Adviser Requirements You must hold full CeMAP or equivalent Our client is open to consider individuals keen to enter the mortgage industry or existing Mortgage Advisers The Company This professional multi-award winning national mortgage brokerage has an expert team of Mortgage Advisors offering advice to New Build purchasers. Having been established for over a decade, they are renowned with their clients for the excellent service provided. They have a large friendly team environment, each member is valued and plays a key part in their continued success. Mortgage Adviser Benefits Salary of 25,000 for non-CAS individuals Salary of 30,000 upon achieving CAS (or if already held) Plus tiered bonus structure with OTE of 34,000 - 43,000 Working hours of 9am - 6pm, Monday to Friday Office based role with up to 1 day from home Dynamic mortgage advice business that is regularly achieving success Locations Southampton Liability and Disclaimer Whilst Premier Jobs UK uses all reasonable efforts to ensure the information contained in our adverts including any salary, benefits or on target earnings are accurate, we give no representation or warranty in respect of such information. No liability is accepted by Premier Jobs UK for any loss or damage which may arise out of any person relying on or using any information
Feb 21, 2025
Full time
This employed Mortgage Adviser job in Southampton provides opportunity to work a regular flow of remortgages from existing clients within a busy, highly rated mortgage brokerage From being established for over 2 decades and their continual focus on delivering quality service, they receive thousands of remortgage business year on year! As such, they have plenty of leads to provide to you to review product transfers and remortgages for their existing clients. Therefore, this is a pleasant opportunity to engage with clients who are already know and trust the company. You will be researching and presenting the best possible mortgage options to suit their needs and making the recommendation. This will regularly include product transfers Based on business opportunities available, you should aim to bank 10,000 business per month. However, they have several Mortgage Advisers in their team who bank in excess of 150,000 - 200,000 per annum Their Mortgage Advisers are heavily supported by their Case Managers. Once the mortgage is submitted, the Case Managers will chase this through to completion for you Mortgage Adviser Requirements You must hold full CeMAP or equivalent Our client is open to consider individuals keen to enter the mortgage industry or existing Mortgage Advisers The Company This professional multi-award winning national mortgage brokerage has an expert team of Mortgage Advisors offering advice to New Build purchasers. Having been established for over a decade, they are renowned with their clients for the excellent service provided. They have a large friendly team environment, each member is valued and plays a key part in their continued success. Mortgage Adviser Benefits Salary of 25,000 for non-CAS individuals Salary of 30,000 upon achieving CAS (or if already held) Plus tiered bonus structure with OTE of 34,000 - 43,000 Working hours of 9am - 6pm, Monday to Friday Office based role with up to 1 day from home Dynamic mortgage advice business that is regularly achieving success Locations Southampton Liability and Disclaimer Whilst Premier Jobs UK uses all reasonable efforts to ensure the information contained in our adverts including any salary, benefits or on target earnings are accurate, we give no representation or warranty in respect of such information. No liability is accepted by Premier Jobs UK for any loss or damage which may arise out of any person relying on or using any information
We are seeking a skilled and dynamic Product Manager to join our team, with a specific focus on creating, managing and enhancing Shawbrook's digital journeys within SME lending. In this role, you will be initially responsible for improving the onboarding journeys for Term Loans within SME and helping to define the strategy for moving away from legacy infrastructure within SME lending. Key Responsibilities: Product Strategy and Vision : Develop and communicate a compelling vision and strategy for your product workstream, ensuring it resonates with our customers and colleagues. Product Ownership : Lead the end-to-end onboarding and integration of our new payments provider, working closely with cross-functional teams including engineering, finance, compliance, servicing and delivery teams (among others) to ensure smooth execution. Product Expertise : Become the resident expert on payments - our new provider, direct debit schemes, new market/competitor developments, sanctions and other pending regulation, to name a few. You'll then document, share and educate the rest of the business on progress, new developments and impacts to Shawbrook and its customers and colleagues. Customer Insight and Empathy: Dive deep into understanding our customers' needs, behaviours, and pain points. Use these insights to drive product decisions and create truly user-centric solutions. Collaborative Roadmap Planning: Collaborate with engineering, finance, risk, compliance and operations teams to create a detailed product roadmap. We have an immediate problem statement for which we need to solve, but after that you'll be responsible for fostering a collaborative environment where everyone's ideas are heard and valued, and translating that into a roadmap. Exceptional User Experience: Advocate for the user at every step of the process, ensuring the payments platform and processes are intuitive, engaging, and deliver an outstanding experience for our customers and colleagues. Performance and Impact Measurement: Develop and build our vision and objectives and results. Lead in making sure your squad is aligned to driving those outcomes. Transparent Communication: Maintain open and transparent communication with all stakeholders. Regularly update the team and leadership on progress, decisions, and changes to the roadmap. The Opportunity Shawbrook is a specialist bank driven by a purpose to power up ingenuity to create opportunity, every single day. We offer a diverse range of savings and loan products. From personal and business savings accounts and loans for wedding and new cars, to complex financial credit facilities for businesses requiring significant investment and mortgages for landlords with multiple properties - no two customers are ever the same. We give our customers the best-of-both worlds; uniquely combining strong digital capabilities with human expertise and ingenuity to deliver the best outcomes. We rise to the challenge of a complex case or unconventional circumstances, and we love to make things happen. By being creative, practical, and personal, we know we can always find the right solution for our customers. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world. Relish a challenge and enjoy a fast-paced, innovative and hardworking culture. Enjoy finding new and better ways to solve complexity and make things happen. Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups. Care about society and the environment and want to be part of a business that cares too. Want to continue to grow professionally and be the best version of yourself. Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment. Free access to Headspace, a mindfulness & meditation digital health app. Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause. EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health. Cycle to work scheme. Discounts on gym membership. Contributory pension scheme & death in service. Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per year. Option to buy or sell holiday days through our flexi-holiday scheme. Discounts on gym membership nationwide. Access to discounts on a range of high street and online brands. Community support and charitable giving. Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success. Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done. Banding This role is a SB3 within the internal Shawbrook banding structure.
Feb 21, 2025
Full time
We are seeking a skilled and dynamic Product Manager to join our team, with a specific focus on creating, managing and enhancing Shawbrook's digital journeys within SME lending. In this role, you will be initially responsible for improving the onboarding journeys for Term Loans within SME and helping to define the strategy for moving away from legacy infrastructure within SME lending. Key Responsibilities: Product Strategy and Vision : Develop and communicate a compelling vision and strategy for your product workstream, ensuring it resonates with our customers and colleagues. Product Ownership : Lead the end-to-end onboarding and integration of our new payments provider, working closely with cross-functional teams including engineering, finance, compliance, servicing and delivery teams (among others) to ensure smooth execution. Product Expertise : Become the resident expert on payments - our new provider, direct debit schemes, new market/competitor developments, sanctions and other pending regulation, to name a few. You'll then document, share and educate the rest of the business on progress, new developments and impacts to Shawbrook and its customers and colleagues. Customer Insight and Empathy: Dive deep into understanding our customers' needs, behaviours, and pain points. Use these insights to drive product decisions and create truly user-centric solutions. Collaborative Roadmap Planning: Collaborate with engineering, finance, risk, compliance and operations teams to create a detailed product roadmap. We have an immediate problem statement for which we need to solve, but after that you'll be responsible for fostering a collaborative environment where everyone's ideas are heard and valued, and translating that into a roadmap. Exceptional User Experience: Advocate for the user at every step of the process, ensuring the payments platform and processes are intuitive, engaging, and deliver an outstanding experience for our customers and colleagues. Performance and Impact Measurement: Develop and build our vision and objectives and results. Lead in making sure your squad is aligned to driving those outcomes. Transparent Communication: Maintain open and transparent communication with all stakeholders. Regularly update the team and leadership on progress, decisions, and changes to the roadmap. The Opportunity Shawbrook is a specialist bank driven by a purpose to power up ingenuity to create opportunity, every single day. We offer a diverse range of savings and loan products. From personal and business savings accounts and loans for wedding and new cars, to complex financial credit facilities for businesses requiring significant investment and mortgages for landlords with multiple properties - no two customers are ever the same. We give our customers the best-of-both worlds; uniquely combining strong digital capabilities with human expertise and ingenuity to deliver the best outcomes. We rise to the challenge of a complex case or unconventional circumstances, and we love to make things happen. By being creative, practical, and personal, we know we can always find the right solution for our customers. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world. Relish a challenge and enjoy a fast-paced, innovative and hardworking culture. Enjoy finding new and better ways to solve complexity and make things happen. Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups. Care about society and the environment and want to be part of a business that cares too. Want to continue to grow professionally and be the best version of yourself. Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment. Free access to Headspace, a mindfulness & meditation digital health app. Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause. EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health. Cycle to work scheme. Discounts on gym membership. Contributory pension scheme & death in service. Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per year. Option to buy or sell holiday days through our flexi-holiday scheme. Discounts on gym membership nationwide. Access to discounts on a range of high street and online brands. Community support and charitable giving. Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success. Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done. Banding This role is a SB3 within the internal Shawbrook banding structure.
Wealth Management Administrator / Client Relationship Manager Permanent Taunton £24,000 - £26,500 Working Hours: 08 15 Full time, Office Based. Haw 3 Talent Solutions is hiring on behalf of their client for a Wealth Management Administrator to work in Taunton, Somerset. You will join a market-leading financial services company that provides hassle-free advice on financial matters including Mortgages, Wealth Management, and Accountancy! Main Responsibilities of the Wealth Management Administrator: Communicate and work efficiently with all client enquiries. Pro-actively manage day to day tasks; transacting cases onto the system, providing support to the consultants and clients throughout the application process. Liaising with providers to deliver a seamless service to our clients. Work to FCA approved standards, ensuring work is compliant and within data protection guidelines when discussing client updates. Competently use a variety of software packages to include data entry and monitoring of the Company client database. The ability to work under pressure and prioritise your workload to meet client expectations therefore delivering exceptional service. Provide efficient client relations support to consultants through effective and regular communication. Sort and distribute incoming post and organise outgoing post. Be able to efficiently book meeting rooms and conference facilities as needed. Prepare refreshments for client and Company meetings as required. Experience and Skills required A high degree of personal motivation, organisational skills and the ability to manage your own workload. A willingness to undertake exams to further your personal knowledge within the Financial Services industry. You must be proactive, tenacious and show initiative at all times. The ability to work closely with other members of the team and management team. A learning mind-set with the ability to receive feedback to implement corrective advice ensuring achievement of key objectives and service delivery to clients. A high level of professionalism to deliver client service excellence. Strong communication skills; face to face, on the telephone and via email. A high level of confidentiality and discretion. An understanding of the importance that compliance & GDPR play within financial services. Benefits of the role: Comprehensive induction programme Annual salary review Annual bonus scheme Study support both financially and time to study during the working day 30 days holiday allowance + plus 8 bank holidays Access to our commercial gym Day off for your birthday Christmas shut down Access to BUPA Employee Assistance Program Great culture Fabulous Company events Pension Sick pay Closing date is 14.03.2025 To Apply please follow the application process for the site this job is advertised on. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. Are you an administrative professional who excels at providing exceptional client services? Job: An administrative career, within a wealth management company. You'll have the chance to study, work, learn, and pass IFA qualifications. Providing you with a career, salary increase and an outstanding work culture. 30 days + 8 bank holidays, onsite gym, BUPA, birthday off, Christmas shut down, pension, 3 company events annually - Summer BBQ & Christmas Party. You: You can come from any administrative background, have just graduated, or come from a regulated environment like banking, insurance, accountancy, wealth management, or mortgages. Haw 3 Talent Solutions is hiring on behalf of their client for a Wealth Management Administrator to work in Taunton, Somerset . You will join a market-leading Wealth Management company that provides hassle-free advice on financial matters including Mortgages, Wealth Management, and Accountancy! The annual salary is £23,000 - £26,500 PA . The working hours are 8.45 am - 5.15 Monday to Friday. Why work with us: Proud winners of the Best Mortgage Office in the UK and Best Regional Mortgage Broker in the South West! Additional accolades include Financial Advisory - Firm of the Year and winning the South-West's Best Mortgage Broker in the AI Awards for Business Excellence! Key Objectives: The client relations team is accountable for delivering a high level of professionalism to provide client service excellence. The team transacts, manages and is responsible for client's needs and the day-to-day running of wealth management client relations. Communicate and work efficiently with all client enquiries. Pro-actively manage day to day tasks; transacting cases onto the system, providing support to the consultants and clients throughout the application process. Liaising with providers to deliver a seamless service to our clients. Work to FCA approved standards, ensuring work is compliant and within data protection guidelines when discussing client updates. Competently use a variety of software packages to include data entry and monitoring of the Company client database. The ability to work under pressure and prioritise your workload to meet client expectations therefore delivering exceptional service. Provide efficient client relations support to consultants through effective and regular communication. Sort and distribute incoming post and organise outgoing post. Be able to efficiently book meeting rooms and conference facilities as needed. Prepare refreshments for client and Company meetings as required. About You: A high degree of personal motivation, organisational skills and the ability to manage your own workload. A willingness to undertake exams to further your personal knowledge within the Financial Services industry. You must be proactive, tenacious and show initiative at all times. The ability to work closely with other members of the team and management team. A learning mind-set with the ability to receive feedback to implement corrective advice ensuring achievement of key objectives and service delivery to clients. A high level of professionalism to deliver client service excellence. Strong communication skills; face to face, on the telephone and via email. A high level of confidentiality and discretion. An understanding of the importance that compliance & GDPR play within financial services. Outstanding Benefits: Comprehensive induction programme Annual salary review Annual bonus scheme Study support both financially and time to study during the working day 30 days holiday allowance + plus 8 bank holidays Access to our commercial gym Day off for your birthday Christmas shut down Access to BUPA Employee Assistance Program Great culture Fabulous Company events Pension Sick pay The c losing date is 20 th September. Hawk 3 Talent Solutions is operating as an employment agency on behalf of its client. To Apply please follow the application process for the site this job is advertised on or email your CV to (url removed) By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
Feb 17, 2025
Full time
Wealth Management Administrator / Client Relationship Manager Permanent Taunton £24,000 - £26,500 Working Hours: 08 15 Full time, Office Based. Haw 3 Talent Solutions is hiring on behalf of their client for a Wealth Management Administrator to work in Taunton, Somerset. You will join a market-leading financial services company that provides hassle-free advice on financial matters including Mortgages, Wealth Management, and Accountancy! Main Responsibilities of the Wealth Management Administrator: Communicate and work efficiently with all client enquiries. Pro-actively manage day to day tasks; transacting cases onto the system, providing support to the consultants and clients throughout the application process. Liaising with providers to deliver a seamless service to our clients. Work to FCA approved standards, ensuring work is compliant and within data protection guidelines when discussing client updates. Competently use a variety of software packages to include data entry and monitoring of the Company client database. The ability to work under pressure and prioritise your workload to meet client expectations therefore delivering exceptional service. Provide efficient client relations support to consultants through effective and regular communication. Sort and distribute incoming post and organise outgoing post. Be able to efficiently book meeting rooms and conference facilities as needed. Prepare refreshments for client and Company meetings as required. Experience and Skills required A high degree of personal motivation, organisational skills and the ability to manage your own workload. A willingness to undertake exams to further your personal knowledge within the Financial Services industry. You must be proactive, tenacious and show initiative at all times. The ability to work closely with other members of the team and management team. A learning mind-set with the ability to receive feedback to implement corrective advice ensuring achievement of key objectives and service delivery to clients. A high level of professionalism to deliver client service excellence. Strong communication skills; face to face, on the telephone and via email. A high level of confidentiality and discretion. An understanding of the importance that compliance & GDPR play within financial services. Benefits of the role: Comprehensive induction programme Annual salary review Annual bonus scheme Study support both financially and time to study during the working day 30 days holiday allowance + plus 8 bank holidays Access to our commercial gym Day off for your birthday Christmas shut down Access to BUPA Employee Assistance Program Great culture Fabulous Company events Pension Sick pay Closing date is 14.03.2025 To Apply please follow the application process for the site this job is advertised on. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. Are you an administrative professional who excels at providing exceptional client services? Job: An administrative career, within a wealth management company. You'll have the chance to study, work, learn, and pass IFA qualifications. Providing you with a career, salary increase and an outstanding work culture. 30 days + 8 bank holidays, onsite gym, BUPA, birthday off, Christmas shut down, pension, 3 company events annually - Summer BBQ & Christmas Party. You: You can come from any administrative background, have just graduated, or come from a regulated environment like banking, insurance, accountancy, wealth management, or mortgages. Haw 3 Talent Solutions is hiring on behalf of their client for a Wealth Management Administrator to work in Taunton, Somerset . You will join a market-leading Wealth Management company that provides hassle-free advice on financial matters including Mortgages, Wealth Management, and Accountancy! The annual salary is £23,000 - £26,500 PA . The working hours are 8.45 am - 5.15 Monday to Friday. Why work with us: Proud winners of the Best Mortgage Office in the UK and Best Regional Mortgage Broker in the South West! Additional accolades include Financial Advisory - Firm of the Year and winning the South-West's Best Mortgage Broker in the AI Awards for Business Excellence! Key Objectives: The client relations team is accountable for delivering a high level of professionalism to provide client service excellence. The team transacts, manages and is responsible for client's needs and the day-to-day running of wealth management client relations. Communicate and work efficiently with all client enquiries. Pro-actively manage day to day tasks; transacting cases onto the system, providing support to the consultants and clients throughout the application process. Liaising with providers to deliver a seamless service to our clients. Work to FCA approved standards, ensuring work is compliant and within data protection guidelines when discussing client updates. Competently use a variety of software packages to include data entry and monitoring of the Company client database. The ability to work under pressure and prioritise your workload to meet client expectations therefore delivering exceptional service. Provide efficient client relations support to consultants through effective and regular communication. Sort and distribute incoming post and organise outgoing post. Be able to efficiently book meeting rooms and conference facilities as needed. Prepare refreshments for client and Company meetings as required. About You: A high degree of personal motivation, organisational skills and the ability to manage your own workload. A willingness to undertake exams to further your personal knowledge within the Financial Services industry. You must be proactive, tenacious and show initiative at all times. The ability to work closely with other members of the team and management team. A learning mind-set with the ability to receive feedback to implement corrective advice ensuring achievement of key objectives and service delivery to clients. A high level of professionalism to deliver client service excellence. Strong communication skills; face to face, on the telephone and via email. A high level of confidentiality and discretion. An understanding of the importance that compliance & GDPR play within financial services. Outstanding Benefits: Comprehensive induction programme Annual salary review Annual bonus scheme Study support both financially and time to study during the working day 30 days holiday allowance + plus 8 bank holidays Access to our commercial gym Day off for your birthday Christmas shut down Access to BUPA Employee Assistance Program Great culture Fabulous Company events Pension Sick pay The c losing date is 20 th September. Hawk 3 Talent Solutions is operating as an employment agency on behalf of its client. To Apply please follow the application process for the site this job is advertised on or email your CV to (url removed) By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
Mortgage Administrator / Client Relationship Manager Permanent Taunton £24,000 - £26,500 Working Hours: 08 15 Full time, Office Based. Haw 3 Talent Solutions is hiring on behalf of their client for a Mortgage Administrator to work in Taunton, Somerset. You will join a market-leading financial services company that provides hassle-free advice on financial matters including Mortgages, Wealth Management, and Accountancy! Main Responsibilities of the Mortgage Administrator: Communicate and work efficiently with all client enquiries. Pro-actively manage day to day tasks; transacting cases onto the system, providing support to the consultants and clients throughout the application process. Liaising with providers to deliver a seamless service to our clients. Work to FCA approved standards, ensuring work is compliant and within data protection guidelines when discussing client updates. Competently use a variety of software packages to include data entry and monitoring of the Company client database. The ability to work under pressure and prioritise your workload to meet client expectations therefore delivering exceptional service. Provide efficient client relations support to consultants through effective and regular communication. Sort and distribute incoming post and organise outgoing post. Be able to efficiently book meeting rooms and conference facilities as needed. Prepare refreshments for client and Company meetings as required. Experience and Skills required A high degree of personal motivation, organisational skills and the ability to manage your own workload. A willingness to undertake exams to further your personal knowledge within the Financial Services industry. You must be proactive, tenacious and show initiative at all times. The ability to work closely with other members of the team and management team. A learning mind-set with the ability to receive feedback to implement corrective advice ensuring achievement of key objectives and service delivery to clients. A high level of professionalism to deliver client service excellence. Strong communication skills; face to face, on the telephone and via email. A high level of confidentiality and discretion. An understanding of the importance that compliance & GDPR play within financial services. Benefits of the role: Comprehensive induction programme Annual salary review Annual bonus scheme Study support both financially and time to study during the working day 30 days holiday allowance + plus 8 bank holidays Access to our commercial gym Day off for your birthday Christmas shut down Access to BUPA Employee Assistance Program Great culture Fabulous Company events Pension Sick pay Closing date is 14.03.2025 To Apply please follow the application process for the site this job is advertised on. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
Feb 14, 2025
Full time
Mortgage Administrator / Client Relationship Manager Permanent Taunton £24,000 - £26,500 Working Hours: 08 15 Full time, Office Based. Haw 3 Talent Solutions is hiring on behalf of their client for a Mortgage Administrator to work in Taunton, Somerset. You will join a market-leading financial services company that provides hassle-free advice on financial matters including Mortgages, Wealth Management, and Accountancy! Main Responsibilities of the Mortgage Administrator: Communicate and work efficiently with all client enquiries. Pro-actively manage day to day tasks; transacting cases onto the system, providing support to the consultants and clients throughout the application process. Liaising with providers to deliver a seamless service to our clients. Work to FCA approved standards, ensuring work is compliant and within data protection guidelines when discussing client updates. Competently use a variety of software packages to include data entry and monitoring of the Company client database. The ability to work under pressure and prioritise your workload to meet client expectations therefore delivering exceptional service. Provide efficient client relations support to consultants through effective and regular communication. Sort and distribute incoming post and organise outgoing post. Be able to efficiently book meeting rooms and conference facilities as needed. Prepare refreshments for client and Company meetings as required. Experience and Skills required A high degree of personal motivation, organisational skills and the ability to manage your own workload. A willingness to undertake exams to further your personal knowledge within the Financial Services industry. You must be proactive, tenacious and show initiative at all times. The ability to work closely with other members of the team and management team. A learning mind-set with the ability to receive feedback to implement corrective advice ensuring achievement of key objectives and service delivery to clients. A high level of professionalism to deliver client service excellence. Strong communication skills; face to face, on the telephone and via email. A high level of confidentiality and discretion. An understanding of the importance that compliance & GDPR play within financial services. Benefits of the role: Comprehensive induction programme Annual salary review Annual bonus scheme Study support both financially and time to study during the working day 30 days holiday allowance + plus 8 bank holidays Access to our commercial gym Day off for your birthday Christmas shut down Access to BUPA Employee Assistance Program Great culture Fabulous Company events Pension Sick pay Closing date is 14.03.2025 To Apply please follow the application process for the site this job is advertised on. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
Job Title: Recoveries Agent - Mortgages Location: Central Manchester (Flexible working arrangements available) Salary: From 30,000 (Negotiable based on experience) Contract Type: Full-Time, Permanent Hours: Monday - Friday, 9am - 5pm Holiday: 30 days annual leave + bank holidays About Us: Join a friendly and supportive team at a leading company, offering a dynamic and flexible work environment. Based in the heart of Central Manchester, we offer a positive company culture where you can thrive, develop, and enjoy a healthy work-life balance. The Role: We are looking for a proactive and experienced Recoveries Manager to join our team. In this role, you will be responsible for managing collections processes, working closely with customers and third-party suppliers, and supporting ongoing litigation cases. Key Responsibilities: Managing inbound and outbound communication with customers throughout the recovery process. Providing instructions to solicitors on active litigation cases. Conducting Income and Expenditure assessments with customers and assessing suitability for pausing recovery actions due to changed circumstances. Submitting referrals to initiate or progress litigation. Assisting with referrals for the appointment of LPA Receivers and managing their strategies. Ensuring compliance with relevant laws and company policies. Required Experience: Proven experience in collections within the property sector. Strong knowledge of LPA Receivers' powers and appointment processes. Familiarity with litigation processes and procedures. Experience communicating with third-party suppliers and external stakeholders. Benefits: We value our employees and offer a competitive benefits package to support your lifestyle and well-being: Generous Holiday : 30 days annual leave plus bank holidays. Flexible Working : Two days a week in the office (Tuesday, Wednesday, or Thursday). Health & Well-being : Private Medical Insurance and healthcare coverage. Financial Rewards : Discretionary bonus scheme, cycle-to-work scheme, childcare vouchers, and retail discounts. Pension Scheme : Competitive company stakeholder pension scheme. Family Support : Maternity, Paternity, and Adoption schemes. Company Culture : Engaging company events, continuous improvement, and a supportive team environment. How to Apply: If you are ready to take the next step in your career, we would love to hear from you. Apply today to kickstart an exciting career journey with us! Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Feb 10, 2025
Full time
Job Title: Recoveries Agent - Mortgages Location: Central Manchester (Flexible working arrangements available) Salary: From 30,000 (Negotiable based on experience) Contract Type: Full-Time, Permanent Hours: Monday - Friday, 9am - 5pm Holiday: 30 days annual leave + bank holidays About Us: Join a friendly and supportive team at a leading company, offering a dynamic and flexible work environment. Based in the heart of Central Manchester, we offer a positive company culture where you can thrive, develop, and enjoy a healthy work-life balance. The Role: We are looking for a proactive and experienced Recoveries Manager to join our team. In this role, you will be responsible for managing collections processes, working closely with customers and third-party suppliers, and supporting ongoing litigation cases. Key Responsibilities: Managing inbound and outbound communication with customers throughout the recovery process. Providing instructions to solicitors on active litigation cases. Conducting Income and Expenditure assessments with customers and assessing suitability for pausing recovery actions due to changed circumstances. Submitting referrals to initiate or progress litigation. Assisting with referrals for the appointment of LPA Receivers and managing their strategies. Ensuring compliance with relevant laws and company policies. Required Experience: Proven experience in collections within the property sector. Strong knowledge of LPA Receivers' powers and appointment processes. Familiarity with litigation processes and procedures. Experience communicating with third-party suppliers and external stakeholders. Benefits: We value our employees and offer a competitive benefits package to support your lifestyle and well-being: Generous Holiday : 30 days annual leave plus bank holidays. Flexible Working : Two days a week in the office (Tuesday, Wednesday, or Thursday). Health & Well-being : Private Medical Insurance and healthcare coverage. Financial Rewards : Discretionary bonus scheme, cycle-to-work scheme, childcare vouchers, and retail discounts. Pension Scheme : Competitive company stakeholder pension scheme. Family Support : Maternity, Paternity, and Adoption schemes. Company Culture : Engaging company events, continuous improvement, and a supportive team environment. How to Apply: If you are ready to take the next step in your career, we would love to hear from you. Apply today to kickstart an exciting career journey with us! Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
An exciting opportunity has arisen for a Residential Conveyancer with 1-2 years of experience to join a well-established legal practice. This is a office based, full-time role offering excellent benefits and a competitive salary. As a Residential Conveyancer, you will handle freehold and leasehold transactions from inception to completion, ensuring all legal requirements are met efficiently and accurately. You will be responsible for: Prepare contracts and supporting documents. Check official copy documents. Ensure post completion is concluded accurately. Use the case management system. Handle client billing. Liaise with clients, agents, borrowers, brokers, managers, buyers solicitors, internal departments, and others as necessary. What we are looking for: Previously worked as a Residential Conveyancer, Conveyancer, Conveyancing Solicitor, Conveyancing Fee Earner, Conveyancer, Conveyancing Solicitor, Conveyancing Lawyer or in a similar role. At least 1-2 years of experience within residential property. Background in handling transfers of equity, remortgages, bridging, new builds, shared ownership leases and declarations of trust. Experience in leasehold properties, corporate clients, buy-to-let, portfolio owners. Understanding of conveyancing processes. What s on offer: Competitive salary Company pension Bonus scheme Apply now for this exceptional Residential Conveyanceropportunity to work with a dynamic team and further enhance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Feb 01, 2025
Full time
An exciting opportunity has arisen for a Residential Conveyancer with 1-2 years of experience to join a well-established legal practice. This is a office based, full-time role offering excellent benefits and a competitive salary. As a Residential Conveyancer, you will handle freehold and leasehold transactions from inception to completion, ensuring all legal requirements are met efficiently and accurately. You will be responsible for: Prepare contracts and supporting documents. Check official copy documents. Ensure post completion is concluded accurately. Use the case management system. Handle client billing. Liaise with clients, agents, borrowers, brokers, managers, buyers solicitors, internal departments, and others as necessary. What we are looking for: Previously worked as a Residential Conveyancer, Conveyancer, Conveyancing Solicitor, Conveyancing Fee Earner, Conveyancer, Conveyancing Solicitor, Conveyancing Lawyer or in a similar role. At least 1-2 years of experience within residential property. Background in handling transfers of equity, remortgages, bridging, new builds, shared ownership leases and declarations of trust. Experience in leasehold properties, corporate clients, buy-to-let, portfolio owners. Understanding of conveyancing processes. What s on offer: Competitive salary Company pension Bonus scheme Apply now for this exceptional Residential Conveyanceropportunity to work with a dynamic team and further enhance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Exchange Street Claims & Financial Services
Basildon, Essex
A lot of firms expect their financial planners to be great at marketing. To self-generate the majority of their appointments. Not this one. They're an award-winning business that is brilliant at marketing and generating high quality leads. They have everything in place to set up a wealth arm - Permissions. Leads. Introducers. Marketing. A website. But it's missing one thing You. You'll be the person who turns the concept of offering financial planning into reality. This business already provides advice in equity release and mortgages. But with an increasing amount of clients asking for pension and investment advice, now is the time to offer that too. You will start off as an adviser but where you go from there is up to you. Given their projections, it's clear they will soon need more advisers and a sales manager. Someone who can drive the team but also get involved with strategy, operations and the choice of technology. This is where you come in. You might focus full time on management in the future. You might keep your hand in with the highest value cases. You might have designs on being Head of the division.But you might not. And if that's the case we still want to talk to you. This business has an existing HNW division that will yield client referrals throughout London & The South East. But as leads open up across the UK you'll decide how they are dealt with (video/telephone for example). For now you'll lean on a network and outsourced paraplanning to free your time for clients. But the business also has a thriving apprenticeship programme that will form the bedrock of your support team.You will be an existing financial planner with level 4 status and CAS. You'll be someone good with change. Someone who knows that this opportunity will come with bumps in the road. They are planning on opening a London office. But the site of this (and your location) is flexible, so if you're in travelling distance of Greater London the company can make it work. This is an established, award-winning business who will take care of leads for you. Interested? Click apply and we'll tell you lots more.
Dec 03, 2022
Full time
A lot of firms expect their financial planners to be great at marketing. To self-generate the majority of their appointments. Not this one. They're an award-winning business that is brilliant at marketing and generating high quality leads. They have everything in place to set up a wealth arm - Permissions. Leads. Introducers. Marketing. A website. But it's missing one thing You. You'll be the person who turns the concept of offering financial planning into reality. This business already provides advice in equity release and mortgages. But with an increasing amount of clients asking for pension and investment advice, now is the time to offer that too. You will start off as an adviser but where you go from there is up to you. Given their projections, it's clear they will soon need more advisers and a sales manager. Someone who can drive the team but also get involved with strategy, operations and the choice of technology. This is where you come in. You might focus full time on management in the future. You might keep your hand in with the highest value cases. You might have designs on being Head of the division.But you might not. And if that's the case we still want to talk to you. This business has an existing HNW division that will yield client referrals throughout London & The South East. But as leads open up across the UK you'll decide how they are dealt with (video/telephone for example). For now you'll lean on a network and outsourced paraplanning to free your time for clients. But the business also has a thriving apprenticeship programme that will form the bedrock of your support team.You will be an existing financial planner with level 4 status and CAS. You'll be someone good with change. Someone who knows that this opportunity will come with bumps in the road. They are planning on opening a London office. But the site of this (and your location) is flexible, so if you're in travelling distance of Greater London the company can make it work. This is an established, award-winning business who will take care of leads for you. Interested? Click apply and we'll tell you lots more.
Commercial Banking In Commercial Banking (CMB), our global reach and expertise helps approximately 1.3 million customers to thrive and grow, ranging from small enterprises focused on their domestic market to large companies operating internationally. Through our relationship managers and digital capabilities, we provide our customers with cross-border trade and treasure services, help them become more sustainable and enable access to products and services offered by other parts of the HSBC Group. We connect entrepreneurial businesses to opportunities by meeting their day-to-day financial needs, supporting them with working capital, term loans and acquisition or project finance as well as providing the digital tools to help them manage their finances efficiently. We value difference, we succeed together, we take responsibility and we get things done. Wealth and Personal Banking In Wealth and Personal Banking (WPB), we help customers across the world with the management of their day-to-day finances and savings. Wealth and Personal Banking supports individuals, families, business owners, investors and entrepreneurs. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We support customers through our branch network, self-service terminals, telephone service centres, and internet and mobile banking. We value difference, we succeed together, we take responsibility and we get things done. Overview: On our competitively-paid Industrial Placement, you will complete a 12-month placement located in one of our offices in Birmingham, Chester or Leeds (subject to business requirements) within a strategic priority role within HSBC UK. You will learn how we serve our customers and the importance of understanding their needs to achieve our ambition - to be the preferred international financial partner for our clients. What you will do: As a Business Support Officer, you will support the management and execution of the strategic priorities of HSBC UK. You will gain exposure across our business to build your knowledge of how we work collaboratively to achieve our purpose - opening up a world of opportunity, and understand how you can contribute to this and make a positive impact. Some of your responsibilities will include: Project management to support the deliverables of the team. Business support such as minute taking, preparing meeting packs and briefing documents. Delivering internal presentations and papers at executive meetings. Managing internal stakeholders across the business You will develop the following skills: Commercial awareness Self-awareness Interpersonal skills Presentation and project management Influencing and managing upwards Developing a growth mind-set Developing resilience Business appropriate communication Who will this role suit? To be successful in this role, you should meet the following requirements: Demonstrate strong communication skills which will enable you to engage in effective conversations and build strong connections Be resilient to a continuous changing environment. Willingness to learn and take on new opportunities. Driven and proactive, taking ownership of your own self-development. Ability to bring new ideas and perspectives to the table. What can this lead to? If you excel on your Industrial Placement, you could be considered for our UK Graduate Programme. Here, you will not only develop your skills in people management and customer service, but also you will learn new ways of working in our teams, taking a step closer to a professional career within HSBC UK. Application Criteria Based on your current results you must be on track to receive a minimum of a 2:1 undergraduate degree classification/ 3.2 GPA or higher or overseas equivalent to this. We review mitigating circumstances on a case-by-case basis. You must be in your penultimate-year of your undergraduate degree. Expected Graduation Year 2023. The location for this role is UK wide and you will not be able to choose your location therefore, you must be able to commit to being nationally mobile and be available to undertake the travel required for this role. You can only apply for one HSBC Programme each year. By the time of starting employment, successful candidates must have permission to work in the UK for the entirety of the program. You will be fluent in English and be legally permitted to work in the UK
Dec 02, 2021
Full time
Commercial Banking In Commercial Banking (CMB), our global reach and expertise helps approximately 1.3 million customers to thrive and grow, ranging from small enterprises focused on their domestic market to large companies operating internationally. Through our relationship managers and digital capabilities, we provide our customers with cross-border trade and treasure services, help them become more sustainable and enable access to products and services offered by other parts of the HSBC Group. We connect entrepreneurial businesses to opportunities by meeting their day-to-day financial needs, supporting them with working capital, term loans and acquisition or project finance as well as providing the digital tools to help them manage their finances efficiently. We value difference, we succeed together, we take responsibility and we get things done. Wealth and Personal Banking In Wealth and Personal Banking (WPB), we help customers across the world with the management of their day-to-day finances and savings. Wealth and Personal Banking supports individuals, families, business owners, investors and entrepreneurs. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We support customers through our branch network, self-service terminals, telephone service centres, and internet and mobile banking. We value difference, we succeed together, we take responsibility and we get things done. Overview: On our competitively-paid Industrial Placement, you will complete a 12-month placement located in one of our offices in Birmingham, Chester or Leeds (subject to business requirements) within a strategic priority role within HSBC UK. You will learn how we serve our customers and the importance of understanding their needs to achieve our ambition - to be the preferred international financial partner for our clients. What you will do: As a Business Support Officer, you will support the management and execution of the strategic priorities of HSBC UK. You will gain exposure across our business to build your knowledge of how we work collaboratively to achieve our purpose - opening up a world of opportunity, and understand how you can contribute to this and make a positive impact. Some of your responsibilities will include: Project management to support the deliverables of the team. Business support such as minute taking, preparing meeting packs and briefing documents. Delivering internal presentations and papers at executive meetings. Managing internal stakeholders across the business You will develop the following skills: Commercial awareness Self-awareness Interpersonal skills Presentation and project management Influencing and managing upwards Developing a growth mind-set Developing resilience Business appropriate communication Who will this role suit? To be successful in this role, you should meet the following requirements: Demonstrate strong communication skills which will enable you to engage in effective conversations and build strong connections Be resilient to a continuous changing environment. Willingness to learn and take on new opportunities. Driven and proactive, taking ownership of your own self-development. Ability to bring new ideas and perspectives to the table. What can this lead to? If you excel on your Industrial Placement, you could be considered for our UK Graduate Programme. Here, you will not only develop your skills in people management and customer service, but also you will learn new ways of working in our teams, taking a step closer to a professional career within HSBC UK. Application Criteria Based on your current results you must be on track to receive a minimum of a 2:1 undergraduate degree classification/ 3.2 GPA or higher or overseas equivalent to this. We review mitigating circumstances on a case-by-case basis. You must be in your penultimate-year of your undergraduate degree. Expected Graduation Year 2023. The location for this role is UK wide and you will not be able to choose your location therefore, you must be able to commit to being nationally mobile and be available to undertake the travel required for this role. You can only apply for one HSBC Programme each year. By the time of starting employment, successful candidates must have permission to work in the UK for the entirety of the program. You will be fluent in English and be legally permitted to work in the UK