Operations Team Leader

This is a 12-month Fixed Term Opportunity

Are you ready to help revolutionise transport and join the UK's largest Digital Freight Business? Our future is digital, and our future is NOW! This is your opportunity to join our incredible team and help transform the way the transport industry works.

Nine times out of ten, when you see a heavy-duty vehicle, it is not at full capacity. When heavy-duty vehicles are not at full capacity, they emit unnecessary CO into the atmosphere. Our platform creates a Digital Network that enables loads to be delivered more efficiently, at a better price, and with greater quality than ever before. We want our Hauliers and Customers to benefit from using our extensive network to help fill their empty capacity and reduce their carbon footprint.

DigiHaul combines smart technology and expert knowledge to make end-to-end logistics seamless and stress-free. Our daily mission is to provide our Hauliers and Customers with excellent service and solutions, including on-time performance and an end-to-end managed service with unparalleled visibility every step of the way. We're driven and determined to deliver a fast, flexible, and reliable solution that makes road freight better for everyone.

About you

You enjoy a fast-paced, dynamic work environment, excel in quick problem solving, and like to get the job done!

You are able to work tactically and think strategically as the business rapidly scales. You understand your vital role in the success and future of DigiHaul and in transforming the transport industry.

Operations Team Leader responsibilities:

• Day-to-day support with coverage of order profile.
• Management of transactional charging through internal and external sales.
• Managing individual route margins.
• Operational control from collection to delivery and POD return.
• Implementing tactical improvisation on a route-by-route basis for ad hoc and last-minute requests.
• Acting as carrier escalation point, overseeing management of non-compliant and poor-performing carriers to the point of exit.
• Managing operational tasks and supporting the operations manager in their absence.
• Involvement in clustering and pre-procurement alongside strategic planning and procurement.
• Negotiating customer routes and carrier solutions on a route-by-route basis.
• Maintaining excellent relationships with all sites, stakeholders, suppliers, and customers.
• Gathering data and reporting on KPIs.
• Developing robust relationships with customers and carriers.
• Providing detailed activity and performance data to brokers.

What do you need to be an Operations Team Leader?

• A general understanding of the UK & I Transport Industry.
• Purchasing and sales knowledge.
• Ability to provide constructive and supportive feedback.
• Willingness and ability to travel within UK & I.
• Ability to work under pressure both as part of a team and individually.
• Good telephone communication skills.
• Geographical knowledge of UK & I.
• Creative thinking skills.
• Understanding of third-party subcontracting.
• Proficiency in Microsoft Office.

What will you get in return?

You will have access to a variety of excellent benefits, including:

• 33 days holiday.
• 15% non-contractual bonus.
• Pension scheme plans.
• Private Medical Cover.
• Employee Benefit Portal with retail discounts.
• Cycle to Work scheme
• Employee Assistance Programme.
• Electric Vehicle Salary Sacrifice lease scheme
• Birthday vouchers.
• Health assessments
• Training and development opportunities.

Terms and conditions apply.

Next steps

If you meet the criteria for the Operations Team Leader role, apply online with your updated CV. We are committed to fair, transparent, and consistent hiring practices across the UK, ensuring a high standard of candidate experience.

Our company is dedicated to equality of opportunity and maintaining a workplace free from discrimination, where all employees are treated with dignity and respect.