Operations Manager

We are recruiting for a client based in Crawley, Hours are Monday- Friday (Apply online only

This is on site, no hybrid working

Minimum 10 years experience at General management/Directorship level in Freight Forwarding

The Operations manager is accountable for various aspects of the business. The position will require a heavy reliance on strong and current operational expertise in all aspects of the operation including the warehouse. The Operations manager is responsible for the company s performance, sustainable growth, and efficiency. They will also require a sound knowledge of finance as well as sales. The role requires a very strong desire to deliver high levels and standards of customer service both internal and external.

Duties Include:

Ensuring the business is run in accordance with the directives of the Directors

• Responsible for business operation performance and results, ensuring sustainable growth and profitability.
• Active involvement in profitability from the operations department (Forwarding and warehouse)
• Active responsibility to ensure operators are compliant to all areas including and H&S, quality assurance, airside operators and IATA inline with compliance and senior management.
• Responsibility to evaluate each customer s worth and act accordingly
• Maximise staff resources and effectiveness (drive efficiency and optimisation)
• Develop a culture of continuous improvement while building a strong relationship with relevant parties both internal and external. Control and focus on costs across all aspects of the business

Operations:

Coordinate Air, Road and Sea shipments to/from the UK and Cross Trade moments from start to finish.

• Ensure accuracy with billing and strong commercial judgement on margins per customer.

• Support the operations team in fulfilling all customer requirements.

• Accurately complete job files & book jobs onto the internal job management system.

• Update track/trace customer portals on relevant jobs ensuring accurate data entry and milestone reports via email.

• Prepare and present quotations for projects, ad-hoc and regular movements.

Customer Requirements:

• Fully understand our customers needs and requirements

• Responsible for growth and development of the business through customer development, retention and working closely with Sales to maximise opportunities

• Work closely with other colleagues to seek improvements on customer service using digital solutions

• Constantly look to improve quality and service provided

• Meet customers and perform guided tours of the facility as required

• Attend external meetings with customers and suppliers as required

• Handle customer complaints/issues escalating where necessary to ensure full resolution

Key Skills:

• Management skills ability to grow and develop a strong team
• Strong commercial skills
• Results orientated
• Self-starter/multi-tasker, with adaptable hands on approach suitable for SME
• Proven project management ability including excellent organisational/administrative, analytical, problem solving and time management skills
• Excellent spoken and written communication skills gained within a customer interfacing role
• Computer skills proficient in all Microsoft office applications, Transport/logistics software application
• Accuracy and attention to detail particularly when working under pressure

Company provides excellent benefits including a pension and social days