Customer Service Advisor

Service Advisor: Derby

We have a vacancy for a Full Time Service Advisor at our Flagship Derby Dealership.

An enthusiastic, self-motivated person is required to join the Service Reception Team in Derby.

They must also achieve high levels of customer satisfaction and be well organised to deal with the day-to-day running of the service operation.

Day-to-day duties and responsibilities will include:

Maximising service profitability
Ensure the highest level of customer satisfaction at all times
Maintain excellent standards of departmental administration
To support all aftersales departments at key / busy times
To help the dealership achieve standards of process efficiency
Cash Handling / IT experience with Word / Excel.

Skills and Experience required including:

Enthusiasm to deliver and continuously improve product knowledge through a dedicated manufacturer training program
The desire to achieve the highest standard of customer care, measured through a manufacturer CSI program and customer retention.
A flexible approach with the ability to adjust in a changing / busy environment

Previous experience in a Service Advisor capacity is desirable and preferably within a main dealer - although full training will be provided to the right applicant.

Job Type: Full-time

Pay: £27,628.00 per year

Benefits:
Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Referral programme
Store discount

Experience:
service advisor (or similar): 1 year (preferred)

Work Location: In person

Application deadline: 28/02/2025