21 jobs found

Are you a Leasehold Officer looking for work? My client is looking for an experienced leasehold officer that can join the team and hit the ground running! You will be joining a strong team and be consulting with leaseholders, providing them expert advice all aspects of service charges and any major works. To maximise the council's income through effective monitoring and management of approximately 1000 leasehold service charge accounts. To investigate and respond to leaseholders' queries regarding service charges and their service charge accounts To perform the Council's credit control function in respect of residential leasehold service charge debt and related amounts To calculate and process service charge reductions in accordance with legislation, policy and decisions of the Courts and First Tier Tribunal (Property Chamber). To effectively manage approximately 1,000 service charge accounts from the point of issue through to collection including setting up and monitoring payment arrangements; arrears escalation; dispute resolution and County Court action. To be a point of contact for queries and advice, externally & internally, concerning leases, leasehold management and the liability of lessees and applicants to contribute to Council expenditure. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)

Job Title: Rent Officer Location: Civic Centre, Harlow Salary: £37,280 - £39,152 per annum, Grade 11 Job Type: Permanent - Full Time, 37.5 hours per week Closing Date: 14/09/2025 About the role: Are you a motivated professional looking for an opportunity to make a positive difference to the lives of our tenants and their families? This Council is on a mission to transform this town's housing. As a specialist Rent Officer you will be responsible for monitoring and managing rent arrears and other housing debts within a ward-based patch, communicating with customers and taking appropriate action in line with the Councils procedures to reduce and recover debts owed. Responsibilities: Within the role you will be directly responsible for service delivery of: Rent and Service Charge recovery Former Tenant debt recovery Tenancy Enforcement About you: You will possess good communication and administrative skills, be IT literate and able to demonstrate an ability to work within a busy and demanding environment. Proven housing management experience of working in social housing or the voluntary sector and a qualification in housing or a related subject would be advantageous. You will also be familiar with relevant housing and landlord and tenant legislation and have a good understanding of welfare benefits and money management skills, with a clear understanding of equality issues in relation to service delivery. A proven track record of working within a pressurised, customer focused environment, coupled with the ability to communicate effectively and diplomatically at all levels is essential. You will need to be available to work or attend meetings outside of normal working hours. A driving licence and access to a vehicle or other satisfactory means of transport is required for this post. Additional Information: Our policies support our employees by enabling a positive work/life balance. Employees will attend their contractual place of work at least 4 days each week (pro rata for part-time). The Council offers many excellent employee benefits which include pension scheme, generous annual leave entitlement, health and wellbeing initiatives, and development opportunities. This Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Employee Profile. Please click on the APPLY button to be redirected to our website to apply. Please note we only accept applications via our website. We do not accept CV's, or applications received after our closing date. Candidates with experience of; Housing Officer, Tenancy Officer, Property Manager, Lettings Officer, Lettings Agent, Income Officer, Rent Collection Officer, Housing Needs Officer, Estate Manager, Leasehold Officer, Compliance Officer, may also be considered for this role.

We're looking for a dedicated Home Ownership Recovery Officer to join a busy and collaborative team in Harlow on a temporary basis. If you have a passion for customer care and a strong background in debt management, this could be the perfect role for you. This is a full-time, temporary contract for up to 6 months , with a competitive hourly rate of 17.16 - 17.78 . About the Role Working within the Home Ownership team, your primary focus will be on the recovery of undisputed or undefended service charge debt from leaseholders. You will be responsible for managing Council loans and ensuring that all policies and procedures are followed to deliver a high-quality, value-for-money housing service. Key Responsibilities: Managing all aspects of leasehold service charge recovery and initiating legal action for undisputed debt. Acting as the principal point of contact for leaseholders, offering support to help them sustain their tenancy. Ensuring the timely and accurate issuing of invoices and demands for payment in line with statutory requirements. Investigating and taking appropriate action on lease breaches related to unpaid service charges and ground rent. Liaising with surveyors and other service providers to resolve disputes and ensure efficient service delivery. Maintaining comprehensive and up-to-date case notes and documentation, ensuring compliance with GDPR . Working with the team to identify and support vulnerable leaseholders. The Ideal Candidate We are seeking a proactive and professional individual who is committed to excellent customer service. The role requires a strong understanding of debt recovery processes and the ability to handle complex cases with sensitivity. Must-Haves: Previous experience in debt management, preferably within a housing or home ownership context. A valid driving licence and access to a car for work-related travel. The ability to attend meetings and work outside of normal business hours when required. A commitment to the principles of GDPR and excellent record-keeping skills. This is a fantastic opportunity to make a real impact within a dedicated public sector team. The role is based in Harlow, a thriving town with excellent transport links to London and Stansted Airport.

Admin work and some accounting work involved. first 6 weeks will be office based and the rest would be 3 days in the office. Operating within the Housing Revenues and Charges function across rents, service charges and major works invoicing the Housing Revenues & Charges Officer role is central to ensuring that the Housing Revenue Account income stream is maximised and protected via the accurate, appropriate and timely application and amendment of charges to accounts. Supporting the Income function Housing Revenues & Charges Officers process all verification requests from the DWP in respect of tenants claiming Receive, check, and process all refunds. Reconcile all monies received and forward to Cashiers. Maintain, balance and clear suspense accounts. Produce, print-out and dispatch documentation relating to charges as necessary. Advise and assist with the Leaseholder, TeleCareline accounting system and the Direct Debit function. Be familiar with the use of spreadsheets for the presentation of financial information as required. Maintain and reconcile weekly controls in respect of Rents, H.B., Leaseholder and Careline accounts with system produced controls. Monitor miscellaneous debits and credits to the Housing Rent Account each week, update personal accounts and take necessary action regarding discrepancies. Monitor and balance cost centre history tabs. Produce figures for V.A.T. and Insurance records. Shared Ownership rent accounts are created on time and all accounts are updated as per the completion statement. Maintain such records and statistics that are required for the completion of periodical returns and reports including Council Committees which are posted to the right cost accounts and other staff. 1. QUALIFICATIONS Hold an appropriate qualification in a relevant field: NVQ, Diploma, relevant degree, or equivalent experience. A good standard of education with English & Maths GCSE grade A-C or equivalent 2. STATUTORY or ROLE SPECIFIC REQUIREMENTS Ability to work flexibly to meet deadlines in line with the needs of the service. 3. EXPERIENCE Experience of raising accurate charges within a social housing setting. Experience of operating effectively within a financial environment. Experience of giving accurate advice and guidance on payments including Direct Debits and Standing Orders. Experience of operating in a high-pressure environment and identifying and embracing new ways of working to improve efficiency and the customer experience. Demonstrates experience of following complex financial processes unaided with accuracy and understanding. Experience of collaborative working across services and teams to ensure efficient and effective workflow. Experience of managing own workload, prioritising, and reprioritising on an ongoing basis to meet Team priorities and the needs of tenants and leaseholders. Experience of responding to customer enquiries in a helpful and positive manner Housing Charges Officer Housing Charges Officer Housing Charges Officer Housing Charges Officer Housing Charges Officer Housing Charges Officer Housing Charges Officer Housing Charges Officer

Adecco Housing are seeking an experienced Leasehold Officer to join a leading housing provider, delivering a high-quality, customer-focused service to leaseholders and freeholders. You will be responsible for managing the full range of leasehold functions , including service charges, Section 20 consultations, major works billing, leasehold transactions (resales, Right to Buy/Right to Acquire, lease extensions), arrears recovery, and day-to-day leasehold enquiries. You will act as the key link between leasehold services and neighbourhood management, working flexibly between Head Office and the local housing office within your designated patch. Significant resident engagement, face-to-face meetings, and close collaboration with colleagues in Asset Management, Neighbourhood Teams, and Finance to ensure a transparent, compliant, and efficient service. Key Responsibilities 1. Customer Service & Leasehold Management Serve as the first point of contact for homeownership residents, delivering a responsive and empathetic service with a "right first time" approach. Provide clear, tailored advice on leaseholder rights, obligations, repairs responsibilities, service charges, and communal areas and managing and resolving complex leaseholder queries, complaints, and disputes using sound judgement, legal awareness, and strong negotiation skills. 2. Service Charges & Arrears Management Handle all service charge and ground rent enquiries, ensuring accurate information is provided. Process payments, set up/amend direct debits (including bi-annual adjustments), and issue payment cards or invoices and respond to disputes over charges, appointments, and billing breakdowns and arrange inspection of supporting documents following Section 22 requests. Proactively recover outstanding arrears through reminders, formal demands, phone/email follow-ups, MCOL applications, and liaison with solicitors for legal action, including Section 146 Notices. 3. Major Works & Section 20 Consultation Support major works programmes, including Section 20 consultations and statutory notices. Calculate/apportion costs, respond to queries, and attend resident engagement meetings/site visits. Arrange payment plans, assess cost cap eligibility, reconcile accounts, and recover arrears. 4. Leasehold Transactions & Legal Processes Right to Buy/Right to Acquire - application processing, eligibility checks, valuations, legal instructions, and offer notices. Lease Extensions - statutory and informal applications, liaison with solicitors and surveyors. Resales, Remortgages, Subletting Consents - ensuring compliance with lease terms. Licences to Alter - assessment and approval in line with building and lease regulations. Landlord & Leaseholder Certificates - preparation and issuance under Building Safety Act requirements. Maintain accurate records and escalate complex legal matters as required. 5. Dispute Resolution & Enforcement & Resident Engagement Manage breaches of lease, unauthorised subletting, and arrears cases in line with policy and legal requirements. Resolve disputes using negotiation and enforcement where needed, while maintaining constructive resident relationships and liaise with in-house and external legal teams to progress enforcement action. Work closely with the Resident Involvement team to capture leaseholder feedback. Support the Homeownership Panel and encourage meaningful participation in shaping services and policies. Person Specification Proven experience in leasehold, homeownership, or housing management (social housing/mixed-tenure). Strong knowledge of residential leases, service charges, major works, and Section 20 consultations. Skilled in arrears recovery, negotiation, mediation, and dispute resolution. Confident working with legal documents, financial data, and housing transactions (sales, remortgages, lease extensions) Liaising with solicitors, surveyors, mortgage lenders, and multi-disciplinary teams. Relevant housing qualification (e.g., CIH) - Desirable . Knowledge & Skills Strong knowledge of leasehold law, service charges, Section 20, and relevant legislation. Proficient in Microsoft Office and housing management systems and excellent communication skills for handling sensitive or complex matters. Awareness of leasehold reform and regulatory requirements. Personal Qualities Professional, empathetic, and resident-focused - DBS clearance required. This position requires professionalism, integrity, and a commitment to delivering exceptional customer service while supporting residents to engage meaningfully in the management of their homes. Don't miss out on this fantastic opportunity to join our team as a Leasehold Officer click 'Apply' now!

JOB PURPOSE: To provide information and support for tenants and leaseholders whose home are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value. 2. DESCRIPTION OF DUTIES: The postholder will be responsible to the Project Manager on specific matters relating to their projects. The postholder will undertake the following specific duties: Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes. Liaise with and set the standard for contractors and their RLO (and where appropriate consultants) engaging with residents. Take an active role in developing, agreeing and managing the residents consultation plan for individual projects. Agree with contractors the residents information packs, and format and content of updates to residents, including newsletters using a variety of media outlets. Coordinate the temporary or permanent re-housing of residents, where necessary. Advise Project Managers of the likely effects of capital works on residents. Provide information, and assistance to leaseholders concerning their obligations to contribute to the cost of major works thorough service charge payments. Liaise with contractors, external agencies and SHP staff to secure satisfactory outcome where there are difficulties in gaining access to dwellings or where there are other disputes with residents. Ensure that insurance claims and other claims submitted by residents are processed efficiently. Initiate and manage legal action against individual tenants and/or leaseholders where necessary. Participate in the development of capital projects, as a project team member. Advise Project Managers of any issues which may affect the project. Arrange and attend meetings, presentations and exhibitions for residents. This will require working outside normal working hours and at evenings and at various locations throughout the borough. Design and carry out social surveys prior to the commencement of major projects. Establish and maintain a customer feedback/complaints procedure for each project. Ensure information on vulnerable residents or those posing a risk is communicated in line with policy. Ensure proactive approach to identify vulnerable residents within programmes, and where appropriate ensure adequate provision made for their needs long term. Devise and maintain systems for reporting defects arising during the work or afterwards. Undertake resident satisfaction surveys following the completion of capital projects, including a full analysis of the results Page 3 of 6 Review regularly the procedures for consulting and communicating with residents and suggest improvements. Assist in the implementation of the Best Value Action Plan for the HRA Capital Programme. Any other relevant and appropriate duties as may be required for the delivery of the capital investment programme Resident Liaison Officer Resident Liaison Officer Resident Liaison Officer Resident Liaison Officer Resident Liaison Officer Resident Liaison Officer Resident Liaison Officer

Resident Liaison Officer Location: Carshalton Road, Sutton, SM1 4LE Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 21.00 per hour Job Ref: OR11193 Responsibilities Provide information, advice, and assistance to tenants and leaseholders during major works on their homes. Liaise with contractors, consultants, and other Resident Liaison Officers to set engagement standards with residents. Develop, agree, and manage the residents' consultation plan for individual projects. Coordinate with contractors on residents' information packs and update formats, including newsletters using various media outlets. Coordinate temporary or permanent re-housing of residents when necessary. Advise Project Managers on the potential effects of capital works on residents. Provide information and assistance to leaseholders regarding their obligations for service charge payments related to major works. Liaise with contractors, external agencies, and SHP staff to resolve access issues or disputes with residents. Ensure efficient processing of insurance and other claims submitted by residents. Initiate and manage legal action against individual tenants and/or leaseholders when necessary. Participate as a project team member in the development of capital projects. Advise Project Managers on any issues affecting the project. Arrange and attend meetings, presentations, and exhibitions for residents, requiring work outside normal hours and at various borough locations. Design and conduct social surveys prior to major project commencements. Establish and maintain a customer feedback/complaints procedure for each project. Ensure communication of information on vulnerable residents or those posing risks, in line with policy. Proactively identify vulnerable residents within programmes and ensure adequate long-term provisions for their needs. Devise and maintain systems for reporting defects during and post-work. Conduct resident satisfaction surveys after capital project completion, including a full analysis of results. Regularly review and suggest improvements for resident consultation and communication procedures. Assist in implementing the Best Value Action Plan for the HRA Capital Programme. Perform any other relevant duties necessary for the delivery of the capital investment programme. Person Specification Strong communication and interpersonal skills. Ability to manage multiple tasks and projects simultaneously. Experience in liaising with various stakeholders, including contractors, consultants, and residents. Proactive approach to identifying and addressing resident needs, particularly those who are vulnerable. Ability to work outside normal hours and at different locations as required. Strong problem-solving skills and ability to handle disputes effectively. Experience in conducting surveys and analyzing feedback for continuous improvement. Knowledge of legal processes related to housing and tenant/leaseholder obligations. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

Home Ownership Officer Permanent 40,000 Kent Hamilton Woods Associates are currently recruiting for a Home Ownership Officer on a permanent basis. Duties and Responsibilities of the Home Ownership Officer: Review and issue annual leaseholder service charges in line with legal and regulatory requirements. Manage leaseholder and shared ownership service charge accounts, including setting up payments and monitoring arrears. Prepare and present evidence for First Tier Tribunal hearings when required. Support the annual audit process of service charge accounts. Handle customer enquiries and arrange payment plans as needed. Assist with staircasing processes and home ownership sales. Keep policies and procedures updated to reflect current legislation. Produce reports and data on home ownership and income collection activities. Respond to solicitors' leasehold enquiries for both leasehold and shared ownership sales. Manage Section 20 consultations, supporting internal teams and sending out relevant documentation. Set service charges for new developments in collaboration with the Development team. Address arrears issues and agree repayment plans. Essential Requirements of the Home Ownership Officer: Full understanding of the section 20 process To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful

BBS Recruitment is currently recruiting an experienced Property Accounts Officer for a temporary position for our client in Greenwich and surrounding areas. The successful Property Accounts Officer will be responsible to the Property Accounts Manager for undertaking the collection of all income relating to Home Ownership Service (HOS) functions, including all service charges. The successful Property Accounts Officer will also be responsible for managing a portfolio of accounts through the entire recovery process, taking effective action, including legal action, in line with Greenwich Council s recovery procedures and relevant legislation. The successful Property Accounts Officer will provide a high standard of customer service to HOS customers, dealing effectively and efficiently with a wide range of enquiries, disputes and complaints, including MPs and Members enquiries. Main duties for Property Accounts Officer. To maximise HOS income by meeting personal and organisational performance targets, objectives and service levels. Work towards supporting Greenwich Council s corporate and performance standards, including its vision and values. To advise all HOS customers at all stages of instalment plans, service charge loans, all other available payment options, and where relevant service charge reductions, including calculating and determining the cost. To issue regular statements of account to HOS customers. To deal with and respond to complex correspondence / contacts relating to the work of the post holder including enquiries and formal complaints from customers, MPs and Members. Where HOS customers withhold payment because of a dispute/query to resolve the query in conjunction with the appropriate service provider. To reply fully and with regard to customer service requirements in the timeframe specified to all such enquiries as appropriate. To investigate and resolve disputes, including providing advice, assistance and information to HOS customers. To monitor and maintain a portfolio of accounts on a regular basis as allocated by the Property Accounts Manager. To do this in accordance with procedures, by identifying new and existing cases in arrears, by taking early action to minimise arrears, by undertaking administration of the portfolio, by collecting HOS income and by making arrangements with debtors to pay outstanding HOS debts. Requirements: Working Hours: 35 hrs per week, Monday - Friday Leasehold Management and Service charge collection experience. 2 references including current If you have the relevant experience, please apply with your CV.

Job Title - Property Accounts Officer Location - London Contract - Temporary Hours - Full-time LTD Rate of Pay - 22.76 per hour PAYE Rate of Pay - 18.27 per hour Role Summary: We are currently recruiting for a Property Accounts Officer to join a local authority's Home Ownership Services team. The successful candidate will be responsible for managing a portfolio of accounts, ensuring the collection of income related to service charges, and taking effective recovery actions in line with policies and relevant legislation. Key Responsibilities: Maximise income collection by monitoring and managing accounts throughout the recovery process. Advise leaseholders on payment options, service charge loans, and financial support. Investigate and resolve disputes, complaints, and queries from leaseholders, MPs, and council members. Prepare court documentation and represent the organisation in hearings when necessary. Conduct financial assessments and provide welfare benefits advice to leaseholders. Liaise with internal departments, legal representatives, and external agencies to recover outstanding debts. Maintain accurate financial records and ensure compliance with procedures. Conduct site visits or home visits where required. Requirements: Experience in income recovery, service charge collection, or financial account management. Knowledge of Landlord & Tenant legislation and leasehold regulations. Strong customer service and dispute resolution skills. Ability to manage multiple cases efficiently while meeting performance targets. Proficiency in financial administration and maintaining accurate records. Experience preparing documentation for legal proceedings and attending court. If you are interested in this position and meet the above criteria, please send your CV now for consideration. For more information, please contact George at Service Care Solutions on (phone number removed) or via email at (url removed) .

Red Snapper Recruitment are recruiting for a Home Ownership Assistant on behalf of our client based in Birmingham The candidate is required to assist in providing a comprehensive customer focused home ownership service to tenants and leaseholders. This will include essential support in managing the information systems, assisting in dealing with customer enquiries, handling post, and issuing documentation. This is a full-time role on a temporary 3-month contract (Ongoing) at 13.20 / hour Main Duties and Responsibilities: To assist and complete tasks in all aspects of the home ownership service working on a geographical basis, while flexibly supporting colleagues to ensure service standards are met. To assist in the implementation of the council's policies and procedures. Dealing with correspondence, interviewing customers, answering telephone enquiries from members of the public, other service areas and legal representatives as appropriate. To assist Home Ownership Officers in visiting customers in their own homes and attending residents' meetings. To assist at the Leasehold Liaison Board meetings, taking minutes as required. Use of the BCC's computer systems including the input, interrogation, validation, and amendment of data. To analyse customer accounts and relay this information to customers and their agents/representatives. To assist in the process of progressing and responding to queries relating to service charges, ground rent accounts and arrears collection, major works invoices, major works arrears and right to buy applications. To liaise with other service areas regarding repairs, property records, estate management, etc to resolve queries. To liaise with solicitors, mortgage lenders and other agencies with regards to sales information. To assist in the Section 20 consultation process including liaison with Repairs teams, to ensure documentation is prepared appropriately (Notice of Intention, Notification of Estimates, Notification of Award of Contract). Also to ensure that major works invoices are issued in a timely manner Person Specification: You possess a car and clean driving license Experience of working in a team and an understanding of the needs of teamwork. Experience of working with customers, dealing sensitively with customer concerns, investigating and effectively resolving their queries. Effective office administration skills, including managing diaries, dealing with correspondence, maintaining up to date files and using general office equipment The ability to create, inspect, amend and interrogate data on a computer system The ability to create and maintain office systems The ability to interpret records and translate information in a way that meets customer needs The ability to communicate effectively in writing and verbally Ability to work on own initiative and prioritise between conflicting demands Excellent customer service skills An understanding of the BCC's values and how they can be used to improve Home Ownership services. If this role is of interest, please apply by sending your CV TODAY! If this role is not for you but you do know somebody who would be interested please refer them. We have a referral bonus scheme and will pay 75, in retail vouchers of your choice, for referrals who are not already known to us. Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful. We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer

Estate Manager Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.03 per hour PAYE / 27.36 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Leasehold Officer - Essex - Hybrid - 6 months - Rate DOE If you are looking for your next role and think this may be of interest for yourself, please see the requirements below. Your responsibilities will be as follows: The administration of leaseholder service charges, major works, shared ownership properties, Right to buy applications and other leasehold services income. To take ownership for the performance of leasehold property management, ensuring the correct apportioning and accounting of expenditure To ensure an outstanding customer service and service delivery. To prepare the annual estimated and actual service charge accounts. To issue Section 20 notices in accordance with legislation. You must have experience or knowledge in: A previous placement within a local authority as a Leasehold Officer and headed up similar work previously. Experience with issuing section 20 notices in accordance with legislation. If you or someone you know has the experience for this role and looking for their next position, please feel free to reach out or send them this email for them to be in touch! g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.

The post holder will work as part of a specialist team with responsibility for collecting service charges. They will be required to manage a large portfolio of service charge accounts and to maintain contact with account holders to ensure that payments are kept up to date, issuing letters and statements where necessary. Client Details You will be working for a well known Local Authority based in London. Description The key responsibilities are as followed: Manage a portfolio of service charge accounts, working to targets set by the Collections Manager Monitor individual accounts, determining and taking appropriate action to ensure that account holders pay service charges in accordance with the obligations under their lease Authorise and check payment plans Maintain contact with account holders through letter, email, telephone, or face-to-face as appropriate; issue statements and other account documentation on request from the account holder Advise the account holder on the legal and statutory basis of service charges as appropriate Investigate any issues raised by the account holder with the accounting process, with service charges, and other issues, working closely with other teams within Home Ownership Advise the account holder on alternative sources of information, such as the CAB, and liaise with the CAB where necessary Liaise with and respond to elected members on collections issues as required Investigate issues with the lease and determine that service charges are in line with the provisions of the lease; ensure that any billing errors are noted and corrected Profile To be successful in this role you will need the following: Previous experience in a similar role An good knowledge of leasehold issues, including but not limited to: service charges; repairs and maintenance responsibilities; current law and legislation Broad knowledge and awareness of current issues and developments affecting the management of council housing Experience in leasehold management and practice, or of arrears management Experience in working as part of a customer-facing team, answering queries through a variety of channels within a customer focused organisation Experience of monitoring customer feedback Experience of working to performance targets and deadlines and of managing workload to meet targets Experience of liaising with resident, homeowner or comparable stakeholder groups Experience of working with property management and accounting IT systems Job Offer An immediate start contract based in London.

I am currently looking to recruit for a Rent and Service Charge Officer for my client who are a charity based in the Horwich area of Bolton. This role is initially on a 4 month contract, with an immediate start and would suit someone who enjoys reconciliation, treasury or analysis work. Based in Horwich FTE 30,000 per annum ( 16.00 per hour) Full-time Monday to Friday On-site parking Remote Working after 6-month JOB SPEC Working within the Income Team, with specific responsibility for assisting in ensuring that rents and service charges are calculated correctly and annual increases applied in line with policy. Supporting the development of consistency throughout the company in the way in which rents and service charges are administered and providing an excellent service to our internal and external customers. When required, supporting the Income Team to deal with debt related issues by liaising with Tenants and DWP/Local Authorities in relation to Housing Benefit. ESSENTIAL FUNCTIONS Responsibilities Assist in ensuring leasehold costs are appropriately reflected in core rent charges and these rents are increased to reflect annual increases in line with policy. Take responsibility for preparing service charge schedules for schemes annually. Calculate the new charges, review and sign off new charges with housing teams. Maintain accurate data within the housing system and assist with the timely uploading of new rents and service charges. Assist with calculation of new rents when due, in accordance with the rent policy. Assist with the production of the annual rent and service charge letters, ensuring that the letters go out on time and in accordance with group policy. Assist with completion of annual income and expenditure reports. Respond to internal and external customer queries relating to rents and service charges. Keep up to date with filing and maintain accurate records for each service charge ensuring all information is recorded and kept up to date for audit purposed and in order to deal with any queries relating to the service charge. Support activity that aims to continuously improve the rent and service charge review process and meet best practice. Work with others including the housing teams to set fair rents, deal with appeals where necessary and maintain the fair rent register. Ensuring the rent and service charge national spreadsheet is accurate and provides what is required to complete sign ups, Housing Benefit and UC applications. Assist the Income Team in collecting rents and dealing with queries when requested. PERSON SPECIFICATION REQUIREMENTS Ability to reconcile accounts. Experience of using Housing Management and Finance systems an advantage Working in the housing sector - rent income accounting an advantage Excellent communication and interpersonal skills. Proficient in using Excel spreadsheets at an intermediate level. Experience presenting information in a clear & concise way, both in writing and orally. Accurate, numerate and keen attention to detail. Ability to work on own initiative and within a team. Proficient in data entry and management. Experience of working in a busy finance department. In return you can expect A comprehensive induction programme into the Charity. Supported supervision based on a person-centred model. A supported enthusiasm for contributing to the right attitudes and behaviours of the workforce including sharing respect and caring for each other across the Charity. A pay structure that demonstrates the ability to aspire in the organisation into succession planning. An organisation that believes in the well-being of its workforce and actively implements a strategy to reflect this. An organisation that is transparent and engages the whole workforce in communication programmes and keeping in touch at all levels. Job Types: Full-time, Pay: 28,000.00- 30,000.00 per year Benefits: Company pension On-site parking Private medical insurance Sick pay Schedule: Monday to Friday Work Location: In person Please don't hesitate to call me on (phone number removed) ( 8.30am - 4.30pm) Monday to Thursday. Or email your up to date CV

A fantastic opportunity has emerged for a Part Time Housing Officer to join one of Adecco Public Sector's smallest but most improved Housing Association clients in a permanent post, paying 32,203.20. The working hours are 4 days each week (28 hours), Tuesday to Friday. The post holder will be working from home but also needed to attend their Orpington office in Kent (minimum 1 day each week) and expected to own a patch of approximately 224 units which will include leasehold and general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. Covering a geographical patch across 4 local authority areas (Crawley, Croydon, Islington, Lambeth) by car and public transport, your working days will be Tuesday to Friday, but this is open to come negotiation if needed. You must be available to work occasional evenings with reasonable notice. The successful candidate will be expected to have knowledge of/experience in: Providing a professional and knowledgeable estate and facilities service to residents in a range of tenures and resolve issues efficiently and effectively. Estate Inspections: Inspecting and grading communal areas and estates, raising and following up on appropriate corrective actions to customer resolution. Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe places to live. Service Charges: Understanding all services and charges provided to estates, properties and communal areas and checking the quality of services provided to ensure these represent value for money. ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas. Housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people. Monitoring the financial costs of managing properties and scrutinise service charges (desirable). Managing cleaners, scheme managers and caretakers but not income recovery. Please note, applicants will ideally be a car driver with their own vehicle, due to the 224 homes across 4 local authority areas (Crawley, Croydon, Islington, Lambeth) that they will be managing. Only applicants who feel they meet the above criteria, and can start in the first week of April 2025 (4 week's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in the final week of February 2025.

Job Title: Repairs Surveyor Location: Evesham Contract: Temporary 3 6 months Salary: £24 - £32 per hour Summary To support the delivery of a customer focused responsive repairs service in liaison with the Repairs Manager, across our housing stock, including the diagnosis of complex maintenance issues, including damp and mould, and attending site when required. Key responsibilities Carry out responsive repair maintenance inspections, including pre-inspection prior to ordering and prepare written defects sheets and general information. Prepare schedules, quantities, costs and resolve contractor performance issues. Carry out a minimum of 10% post-inspections, monitoring the quality and quantity of work claimed on completion, together with compliance with contract specifications/service standards by contractors. Working closely and collaboratively with the Repairs Officers to ensure jobs are raised and completed efficiently and satisfactorily. Assist in advising the Repairs Manager of any problems, difficulties or issues affecting the performance of a contract or contractor, requiring escalation as appropriate. Manage disrepair cases/projects assigned by the Repairs Manager, ensuring appropriate policies and procedures are adhered to, ensuring that properties are returned and maintained to the required standard and quality. Investigate complaints and deal with requests for new works or rectification of faulty works and implement such action as is deemed necessary to achieve customer satisfaction. Record repairs and the generation of works orders on the QL housing management system, including scrutinising contractors invoices for rates charged, hours worked and material charges. Inspect the housing stock, including leasehold flats to evaluate works required to specify materials, work content, trades and working practices involved. Carry out Stock Condition Surveys (SCSs) and Housing Health and Safety Rating System (HHSRS) surveys in addition to Fire Risk Assessments (FRAs) in communal areas as required. Assist in preparing and issuing Section 20 notices for responsive, cyclical, and planned maintenance works as required. Support the Repairs Manager to manage Rooftop s aids and adaptations service, monitoring the quality and cost of the service and submitting grant claims. Carry out technical inspections on current/future housing stock for occupational therapy aids and adaptation works and engage with external agencies to consider options and solutions arising from a formal referral being received. Administer approved property adaptations for customers with disabilities, including liaising with occupational therapists and monitoring/claiming grants in relation to works carried out. Person Specification Relevant professional building equivalent or relevant experience. Background in building surveying or maintenance. Knowledge of health and safety legislation, including CDM regulations. Knowledge of fire risk assessments (section 20) (D) To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. If you have any questions regarding the vacancy, please call Matthew Eke / Emma Keir on (phone number removed).

Home Ownership Officer Salary: £30,899 + Car Allowance Location: Bimringham Duration: Permanent Purpose: Coordinate housing services for shared ownership, leasehold, and owner-occupier residents. Responsibilities include account management, resales, staircasing administration, service charge estimation, and consultation for major works/repairs. Key Responsibilities: Manage all aspects of shared ownership, leasehold, and owner-occupier activity. Monitor rent and service charge accounts in line with income recovery policies. Act as first point of contact for resales and staircasing, liaising with legal representatives. Coordinate Section 20 consultations, issuing notices and supporting documentation. Assist Finance Team with accurate annual service charge calculations and billing. Resolve service charge disputes and ensure reasonable, accurate bills are provided. Work with residents and Customer Engagement to foster collaboration and influence. Handle Right to Buy/Voluntary Right to Buy/Right to Acquire applications. Maintain compliance with leasehold legislation and best practices. Requirements: Experience: Extensive experience in housing, specializing in home ownership. Proven income management and arrears recovery experience, including court representation. Administration of Right to Buy/Right to Acquire applications. Education: 5 GCSEs (Maths/English) or equivalent; CIH qualification desirable. Knowledge/Skills: Strong understanding of leasehold legislation, housing benefits, and arrears recovery. Ability to calculate and invoice service charges. Financial account management, including Major Works income accounts. Proficient in Microsoft Office and financial software. Strong interpersonal, communication, and operational decision-making skills. Clean driving license and access to a vehicle. To discuss this role in more depth, please phone Kelly Power on (phone number removed) This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Temp role 3 months initially Property Management Officer \u00A316- \u00A322.50 per hour Various locations around London As the successful candidate you will be the leasehold specialist within the Home Ownership team, managing all aspects of the property management and leasehold service end to end across your patch. You will take ownership for getting the job done effectively and keeping residents updated. You will also be responsible for: * Delivery of a property management and leasehold service to homeowner customers * Providing a compliant, proactive and customer focused leasehold service to residents * Service charges including setting budgets, managing costs and reconciling accounts. * Income collection * All aspects of engagement and consultation with residents (including section 20) To be considered for this role you will need experience in residential property management either from private sector or a housing association background. You will also need: * Experience managing the section 20 consultation process * Experience setting and reconciling service charges * Experience reading and reviewing lease agreements * Experience of income collection processes including escalation for challenging cases. * Experience of using contract management tools If you would like more information please contact Lauren Fairweather on or send an email Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk