Risk & Compliance Administrative Associate Nature of role This Risk & Compliance Administrative Associate will focus on a range of clients, providing administrative support to the team. There will be opportunities for this role to evolve and develop in accordance with the experience, skills and drive of the right person. The role will primarily involve supporting the other Risk & Compliance Associates but will also include support for the Senior Associate, the Associate Director and Partners for Risk & Compliance. Key responsibilities The key responsibilities for this Administrative Associate role will be: Compliance databases: maintaining the compliance spreadsheets in which we record core-compliance; New Business Intake: assisting with new client and matter inception tasks, including the related compliance requirements (administrative client due diligence (or "KYC") tasks in support of other Associates, sanctions screening, conflict checking and engagement terms); and Other administration and support: in connection with projects (e.g. insurance/regulatory renewals, audits, research and policy reviews). Qualities and experience The candidate may hold a law degree/GDL and will ideally have some experience of working with law firms and lawyers (e.g. as an administrator, a personal assistant, or a paralegal). However, law firm experience is not essential and the key qualities we are looking for are: Strong MS Excel and MS Word skills; High levels of organisation; Ability to work without close supervision; Consistently representing Kindleworth's brand and values; Proactive approach to work and eager to learn; and Positive contributions within a team environment. Above all else we look for team members who are focused on surpassing expectations and helping Kindleworth continuously improve our services to clients. How to apply To apply for this role, please email a copy of your CV to: In applying for this role, you are agreeing that your information can be used for recruitment purposes by Kindleworth, and accepting the terms of Kindleworth's Personal Data Policy (available at ).
Aug 14, 2025
Full time
Risk & Compliance Administrative Associate Nature of role This Risk & Compliance Administrative Associate will focus on a range of clients, providing administrative support to the team. There will be opportunities for this role to evolve and develop in accordance with the experience, skills and drive of the right person. The role will primarily involve supporting the other Risk & Compliance Associates but will also include support for the Senior Associate, the Associate Director and Partners for Risk & Compliance. Key responsibilities The key responsibilities for this Administrative Associate role will be: Compliance databases: maintaining the compliance spreadsheets in which we record core-compliance; New Business Intake: assisting with new client and matter inception tasks, including the related compliance requirements (administrative client due diligence (or "KYC") tasks in support of other Associates, sanctions screening, conflict checking and engagement terms); and Other administration and support: in connection with projects (e.g. insurance/regulatory renewals, audits, research and policy reviews). Qualities and experience The candidate may hold a law degree/GDL and will ideally have some experience of working with law firms and lawyers (e.g. as an administrator, a personal assistant, or a paralegal). However, law firm experience is not essential and the key qualities we are looking for are: Strong MS Excel and MS Word skills; High levels of organisation; Ability to work without close supervision; Consistently representing Kindleworth's brand and values; Proactive approach to work and eager to learn; and Positive contributions within a team environment. Above all else we look for team members who are focused on surpassing expectations and helping Kindleworth continuously improve our services to clients. How to apply To apply for this role, please email a copy of your CV to: In applying for this role, you are agreeing that your information can be used for recruitment purposes by Kindleworth, and accepting the terms of Kindleworth's Personal Data Policy (available at ).
Talk to us today, we'd love to hear from you. Yellow Brick Mortgages - Company description Here at Yellow Brick Mortgages, our Mortgage and Protection Consultants have over 1000 years' worth of combined experience in the mortgage and insurance sector, providing reassurance on some of the most important financial decisions you will make in your lifetime. Our careers started with corporate brokers or banking institutions, and we have leveraged this experience to add a personal touch often missed by large organizations. We believe that working in unison with our clients enables us to give the right advice and build lasting relationships. Our consultants are spread across the United Kingdom, allowing us to accommodate our clients' preferences in achieving their objectives. We are looking for a driven and enthusiastic manager who will play a vital role in the smooth running of our busy administrative team. The manager will undertake management and administrative tasks, ensuring the team has adequate support to work efficiently, and will report directly to the Directorship team. Location - Norwich, NR8 5HD. Free On-site parking Employment Type - Full Time, Permanent Salary- £26k - £30k per annum depending on experience. Working hours - Monday to Friday, 9am -6pm Holiday allowance - 20 days + Bank holidays (Your Birthday off if it falls on a working day) Job Overview - Head of Administration Responsibilities: Manage a team of administrators. Assist the team with telephone calls to mortgage lenders, solicitors, insurance providers, and GP's to obtain the latest case updates and report these back to the mortgage advisors. Keep internal records updated. Handle queries from Mortgage Advisors, Estate Agents, and Managing Directors. Produce marketing materials for external distribution during busy periods. Assist with keying mortgages up until submission of the application. Allocate referrals to Mortgage Advisors and liaise with Estate Agents. Provide weekly and monthly updates to Estate Agents. Assist the Managing Directors with ad-hoc duties as required. Head of Administration Requirements: Previous experience managing or supervising a team. Outstanding communication and interpersonal skills. Proficiency in Microsoft Office programs (Excel, Word, Outlook). Excellent organizational skills. Problem-solving attitude with attention to detail. Strong written and oral communication skills.
Aug 14, 2025
Full time
Talk to us today, we'd love to hear from you. Yellow Brick Mortgages - Company description Here at Yellow Brick Mortgages, our Mortgage and Protection Consultants have over 1000 years' worth of combined experience in the mortgage and insurance sector, providing reassurance on some of the most important financial decisions you will make in your lifetime. Our careers started with corporate brokers or banking institutions, and we have leveraged this experience to add a personal touch often missed by large organizations. We believe that working in unison with our clients enables us to give the right advice and build lasting relationships. Our consultants are spread across the United Kingdom, allowing us to accommodate our clients' preferences in achieving their objectives. We are looking for a driven and enthusiastic manager who will play a vital role in the smooth running of our busy administrative team. The manager will undertake management and administrative tasks, ensuring the team has adequate support to work efficiently, and will report directly to the Directorship team. Location - Norwich, NR8 5HD. Free On-site parking Employment Type - Full Time, Permanent Salary- £26k - £30k per annum depending on experience. Working hours - Monday to Friday, 9am -6pm Holiday allowance - 20 days + Bank holidays (Your Birthday off if it falls on a working day) Job Overview - Head of Administration Responsibilities: Manage a team of administrators. Assist the team with telephone calls to mortgage lenders, solicitors, insurance providers, and GP's to obtain the latest case updates and report these back to the mortgage advisors. Keep internal records updated. Handle queries from Mortgage Advisors, Estate Agents, and Managing Directors. Produce marketing materials for external distribution during busy periods. Assist with keying mortgages up until submission of the application. Allocate referrals to Mortgage Advisors and liaise with Estate Agents. Provide weekly and monthly updates to Estate Agents. Assist the Managing Directors with ad-hoc duties as required. Head of Administration Requirements: Previous experience managing or supervising a team. Outstanding communication and interpersonal skills. Proficiency in Microsoft Office programs (Excel, Word, Outlook). Excellent organizational skills. Problem-solving attitude with attention to detail. Strong written and oral communication skills.
Finance Administrator Long Crendon, Aylesbury up to £32,000 9 00 Job Purpose This is a pivotal role at the heart of our business, where you'll support both management and the wider team with essential financial processes, particularly accounts receivable, and oversee key office management systems. Your contribution will help ensure the smooth, efficient running of our operations and facility, while delivering a consistently high standard of service to both internal colleagues and external customers. This role offers a unique opportunity to contribute to both the financial integrity and operational excellence of the business. If you re detail-oriented, adaptable, and thrive in a fast-paced environment, One to One Personnel would love to hear from you! Key Responsibilities Finance Administration Conduct credit limit checks and generate reports on credit utilisation Create and maintain customer master data for domestic and international accounts Maintain accounts receivable using relevant software (e.g., MS Office, SAP), including account confirmations, discrepancy resolution, and prepayment handling Co-ordinate invoice processing by liaising with internal and external departments Record and process incoming payments with accuracy and in line with company policies Resolve billing issues and disputes with customers Communicate with customers regarding outstanding invoices, payment terms, and account discrepancies Manage the dunning process, including insolvency proceedings Review and write off receivables; assess impairment losses Prepare statistical reports related to revenue and receivables Create and post credit notes and debit memos for pricing, shipping, and material return discrepancies in collaboration with quality assurance and purchasing teams Support the implementation and review of internal control systems (J-SOX) Prepare documentation for internal controls and external audits (e.g., tax audits, financial audits) Contribute to the continuous improvement of departmental processes and workflows Office Administration Act as the first point of contact for visitors, offering assistance with transport, accommodation, and general enquiries Answer and transfer incoming telephone calls professionally Manage centralised ordering and storage of office stationery and consumables Perform general administrative tasks to support daily operations Carry out additional duties as assigned to support the overall objectives of the role Ensure the facility complies with health, safety, fire, and regulatory standards, and that employees are regularly updated on these matters What you ll need Ability to work effectively in a dynamic, sales-driven environment Strong organisational and prioritisation skills; able to meet deadlines and identify potential issues Customer-focused with a positive, proactive attitude Excellent communication and interpersonal skills Tech-savvy with strong attention to detail for maintaining systems and processes Knowledge of quality standards, compliance, and management systems is an advantage What s in it for you? Salary £28,000 - £32,000 depending on experience Monday to Friday 9:00am 5:00pm, with 1 hour break You will be provided with a mobile and laptop Private medical, life insurance 25 days holiday Onsite parking Located in Long Crendon, Aylesbury Bonus scheme, which is 5% of basic salary
Aug 13, 2025
Full time
Finance Administrator Long Crendon, Aylesbury up to £32,000 9 00 Job Purpose This is a pivotal role at the heart of our business, where you'll support both management and the wider team with essential financial processes, particularly accounts receivable, and oversee key office management systems. Your contribution will help ensure the smooth, efficient running of our operations and facility, while delivering a consistently high standard of service to both internal colleagues and external customers. This role offers a unique opportunity to contribute to both the financial integrity and operational excellence of the business. If you re detail-oriented, adaptable, and thrive in a fast-paced environment, One to One Personnel would love to hear from you! Key Responsibilities Finance Administration Conduct credit limit checks and generate reports on credit utilisation Create and maintain customer master data for domestic and international accounts Maintain accounts receivable using relevant software (e.g., MS Office, SAP), including account confirmations, discrepancy resolution, and prepayment handling Co-ordinate invoice processing by liaising with internal and external departments Record and process incoming payments with accuracy and in line with company policies Resolve billing issues and disputes with customers Communicate with customers regarding outstanding invoices, payment terms, and account discrepancies Manage the dunning process, including insolvency proceedings Review and write off receivables; assess impairment losses Prepare statistical reports related to revenue and receivables Create and post credit notes and debit memos for pricing, shipping, and material return discrepancies in collaboration with quality assurance and purchasing teams Support the implementation and review of internal control systems (J-SOX) Prepare documentation for internal controls and external audits (e.g., tax audits, financial audits) Contribute to the continuous improvement of departmental processes and workflows Office Administration Act as the first point of contact for visitors, offering assistance with transport, accommodation, and general enquiries Answer and transfer incoming telephone calls professionally Manage centralised ordering and storage of office stationery and consumables Perform general administrative tasks to support daily operations Carry out additional duties as assigned to support the overall objectives of the role Ensure the facility complies with health, safety, fire, and regulatory standards, and that employees are regularly updated on these matters What you ll need Ability to work effectively in a dynamic, sales-driven environment Strong organisational and prioritisation skills; able to meet deadlines and identify potential issues Customer-focused with a positive, proactive attitude Excellent communication and interpersonal skills Tech-savvy with strong attention to detail for maintaining systems and processes Knowledge of quality standards, compliance, and management systems is an advantage What s in it for you? Salary £28,000 - £32,000 depending on experience Monday to Friday 9:00am 5:00pm, with 1 hour break You will be provided with a mobile and laptop Private medical, life insurance 25 days holiday Onsite parking Located in Long Crendon, Aylesbury Bonus scheme, which is 5% of basic salary
HR & Payroll Administrator Windsor, Berkshire (Hybrid working available) £35,000 - £38,000 + benefits Outsource UK is looking to recruit a HR & Payroll Administrator to join a growing, fast-paced life insurance provider on a permanent basis. This role is essential to the smooth running of the HR function and will suit someone with hands-on experience in payroll, HR administration, and employee life click apply for full job details
Aug 13, 2025
Full time
HR & Payroll Administrator Windsor, Berkshire (Hybrid working available) £35,000 - £38,000 + benefits Outsource UK is looking to recruit a HR & Payroll Administrator to join a growing, fast-paced life insurance provider on a permanent basis. This role is essential to the smooth running of the HR function and will suit someone with hands-on experience in payroll, HR administration, and employee life click apply for full job details
Your New Role We have a fantastic opportunity for a Permanent Crown Damage Administrator to join our Claims team in Polmadie, Glasgow . Amey is a progressive employer - offering a hybrid working role, 3 days working in the office and 2 days at home, offering flexibility within a full time, permanent position. The Crown Damage Administrator plays an important role alongside existing team members in providing a wide range of claims-related administrative support services within our Transport Infrastructure division. You will have previous experience of working in a motor or property-related claims or complaints role and be comfortable with Microsoft Office and navigating digital systems. You will be responisble for: Create accurate Claims Management System records Proactive diary management to monitor and progress claims Incident investigation - reviewing records of damage to Crown property (Green Claims) Responsible party identification - liaising with other agencies and third parties Handling of third-party damage claims (Red Claims), referring to operational teams within the business for further investigation, liaising with third party claimants, issuing written responses to claims in consultation with the wider team, and handling claims in line with our contractual and legal obligations Credit / cost control - liaising and negotiating with claimants, insurance companies, solicitors and loss adjusters, supported by the Assistant Commercial Manager We want to hear from you if have: Capable of thriving in a dynamic environment while effectively managing multiple tasks and prioritising workload Comfortable handling digital and online tasks, with solid IT skills and previous experience navigating systems and using software such as Microsoft Outlook, Excel and Word Previous experience in the motor industry / general insurance (operational support, claims or complaints handling) is preferable Able to develop and maintain good working relationships, with previous experience working as part of a wider team, to influence people and situations to achieve fair outcomes An inquisitive mindset, with strong analytical and problem-solving skills, and the ability to impartially review liability and quantum, and make decisions that ensure a fair outcome for all claims handled Able to listen and reason empathetically Strong team player with a proactive attitude, eager to learn and support colleagues While not essential, having a valid driver's licence and experience driving on Scottish Trunk Roads and Motorways would be beneficial for this role What we offer you When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs. It's the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program Career Development - Exceptional development and progression plan Pension - Generous Pension scheme which we will contribute to Holidays - Minimum 24 days holiday + Bank Holidays Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers Social Value - You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives We embrace difference and support individuals to work in ways that work best for them. We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected. At Amey, you have freedom to perform because we know if nothing holds you back, together, we can be extraordinary. Application Guidance Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. Please contact our recruitment team at (url removed) to discuss any access needs and reasonable adjustments that may be required at any point during the recruitment process. Apply today - We are excited to hear from you!
Aug 13, 2025
Full time
Your New Role We have a fantastic opportunity for a Permanent Crown Damage Administrator to join our Claims team in Polmadie, Glasgow . Amey is a progressive employer - offering a hybrid working role, 3 days working in the office and 2 days at home, offering flexibility within a full time, permanent position. The Crown Damage Administrator plays an important role alongside existing team members in providing a wide range of claims-related administrative support services within our Transport Infrastructure division. You will have previous experience of working in a motor or property-related claims or complaints role and be comfortable with Microsoft Office and navigating digital systems. You will be responisble for: Create accurate Claims Management System records Proactive diary management to monitor and progress claims Incident investigation - reviewing records of damage to Crown property (Green Claims) Responsible party identification - liaising with other agencies and third parties Handling of third-party damage claims (Red Claims), referring to operational teams within the business for further investigation, liaising with third party claimants, issuing written responses to claims in consultation with the wider team, and handling claims in line with our contractual and legal obligations Credit / cost control - liaising and negotiating with claimants, insurance companies, solicitors and loss adjusters, supported by the Assistant Commercial Manager We want to hear from you if have: Capable of thriving in a dynamic environment while effectively managing multiple tasks and prioritising workload Comfortable handling digital and online tasks, with solid IT skills and previous experience navigating systems and using software such as Microsoft Outlook, Excel and Word Previous experience in the motor industry / general insurance (operational support, claims or complaints handling) is preferable Able to develop and maintain good working relationships, with previous experience working as part of a wider team, to influence people and situations to achieve fair outcomes An inquisitive mindset, with strong analytical and problem-solving skills, and the ability to impartially review liability and quantum, and make decisions that ensure a fair outcome for all claims handled Able to listen and reason empathetically Strong team player with a proactive attitude, eager to learn and support colleagues While not essential, having a valid driver's licence and experience driving on Scottish Trunk Roads and Motorways would be beneficial for this role What we offer you When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs. It's the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program Career Development - Exceptional development and progression plan Pension - Generous Pension scheme which we will contribute to Holidays - Minimum 24 days holiday + Bank Holidays Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers Social Value - You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives We embrace difference and support individuals to work in ways that work best for them. We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected. At Amey, you have freedom to perform because we know if nothing holds you back, together, we can be extraordinary. Application Guidance Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. Please contact our recruitment team at (url removed) to discuss any access needs and reasonable adjustments that may be required at any point during the recruitment process. Apply today - We are excited to hear from you!
Role Introduction We are seeking a strategic and hands-on ServiceNow Architect to take on a Player-Manager role - combining hands-on technical leadership with line management responsibilities. You will lead the design, governance, and continuous improvement of our ServiceNow platform. The ideal candidate will have deep expertise in ITSM, ITOM, and CSM , with strong working knowledge across other ServiceNow modules like HRSD, App Engine, APM, SecOps, Knowledge Management, and Platform Automation. This is a critical leadership role shaping the architecture and roadmap of our core operational platform, enabling service excellence, automation, and customer-centric outcomes. This role requires hands-on technical expertise and the ability to work closely with clients to deliver high-quality ServiceNow solutions that meet their business needs. What You Will Do Define and maintain the ServiceNow architecture aligned with business strategy. Develop and maintain the platform roadmap ensuring modular rollout of capabilities covering ITSM, ITOM, CSM, AIOPs, App engine and emerging modules. Establish technical standards, design review processes, and platform governance controls. Ensure adherence to ServiceNow best practices, platform capabilities and upgrade strategy. Lead and assist in solution design, implementation, configuration and customisation of ServiceNow modules, ITSM, CSM and ITOM, to meet business requirements. Identify and implement opportunities to streamline repeatable processes eg. Onboarding, incident triage, request fulfilment. Support initiatives around Knowledge Management, Operational Reporting and data driven decision making. Document, review and approve technical designs, integration blueprints, and automation flows (e.g., Flow Designer, Integration Hub). Design, document and implement deployment and testing automation within ServiceNow platform. Champion platform scalability, reuse, and modularity, leveraging ServiceNow's native capabilities wherever possible. Act as a technical point of contact for stakeholders across IT Operations, Customer Services and Business Systems. Translate business requirements into platform solutions, engaging both technical and non-technical audiences. Work closely with external ServiceNow partners, vendors and integrators. Line manage a small team of ServiceNow developers and administrators. Cascade and set objectives, conduct 1:1s and lead performance management and development plans. Promote a collaborative agile delivery culture and mentor the team on platform best practices. Support hiring, onboarding and capability of new team members. What You Will Have 10 years of hands-on experience working with ServiceNow including at least 3+ years in an architectural role. Hands-on delivery expertise across ITSM, CSM, ITOM, Discovery, and integrations. Strong working knowledge of CMDB design, Discovery, Event Management, and Service Mapping. Deep understanding of platform tools: Flow Designer, IntegrationHub, Scripting (JavaScript, Glide), Scoped Apps. Solid understanding of ITIL processes and experience with ITIL-aligned implementations. Experience managing and mentoring technical teams in an Agile or DevOps environment. Exposure to Performance Analytics and ServiceNow Data Foundations. Working knowledge of Knowledge Management design principles. MSP or IT Services industry background. ServiceNow certifications Mandatory - Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM, ITOM. Preferred - ServiceNow Certified Technical Architect. Advantageous - ServiceNow Certified Master Architect. Excellent inter-personal skills and the ability to build relationships and manage user expectations. Be willing to take initiative in problem identification and solution provision. Ability and willingness to travel as required. Excellent verbal and written communication skills. Ability to manage multiple tasks, prioritise effectively, and meet project deadlines. What We Do For You Wellbeing focused - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral. Annual Leave - 26 days of annual leave, plus public holidays and the ability to buy additional days. Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7 through Care First. Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace. Personal Growth - Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally. Development Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to go. Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your success. Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important. Pension Scheme - Our plan with Scottish Widows offers 5% matched contribution by the company. Income protection insurance - Providing you with support and assistance when you need it most. Recognition - Highlighting and rewarding the great work our people do. Performance & Talent - Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self. Making a Difference - we provide opportunities to help our people make a difference to the causes they care about. MatchIt! - Fundraise for a cause close to your heart and OneAdvanced will match part of the funding. Volunteering Time - Our volunteering leave scheme allows you to use your time to help those who need it. Pennies from Heaven - donate the pennies from your paycheck to help make a difference without lifting a finger. Who We Are OneAdvanced is one of the UK's largest providers of business software and services, serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors. We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people. To learn more about working at OneAdvanced please click here
Aug 13, 2025
Full time
Role Introduction We are seeking a strategic and hands-on ServiceNow Architect to take on a Player-Manager role - combining hands-on technical leadership with line management responsibilities. You will lead the design, governance, and continuous improvement of our ServiceNow platform. The ideal candidate will have deep expertise in ITSM, ITOM, and CSM , with strong working knowledge across other ServiceNow modules like HRSD, App Engine, APM, SecOps, Knowledge Management, and Platform Automation. This is a critical leadership role shaping the architecture and roadmap of our core operational platform, enabling service excellence, automation, and customer-centric outcomes. This role requires hands-on technical expertise and the ability to work closely with clients to deliver high-quality ServiceNow solutions that meet their business needs. What You Will Do Define and maintain the ServiceNow architecture aligned with business strategy. Develop and maintain the platform roadmap ensuring modular rollout of capabilities covering ITSM, ITOM, CSM, AIOPs, App engine and emerging modules. Establish technical standards, design review processes, and platform governance controls. Ensure adherence to ServiceNow best practices, platform capabilities and upgrade strategy. Lead and assist in solution design, implementation, configuration and customisation of ServiceNow modules, ITSM, CSM and ITOM, to meet business requirements. Identify and implement opportunities to streamline repeatable processes eg. Onboarding, incident triage, request fulfilment. Support initiatives around Knowledge Management, Operational Reporting and data driven decision making. Document, review and approve technical designs, integration blueprints, and automation flows (e.g., Flow Designer, Integration Hub). Design, document and implement deployment and testing automation within ServiceNow platform. Champion platform scalability, reuse, and modularity, leveraging ServiceNow's native capabilities wherever possible. Act as a technical point of contact for stakeholders across IT Operations, Customer Services and Business Systems. Translate business requirements into platform solutions, engaging both technical and non-technical audiences. Work closely with external ServiceNow partners, vendors and integrators. Line manage a small team of ServiceNow developers and administrators. Cascade and set objectives, conduct 1:1s and lead performance management and development plans. Promote a collaborative agile delivery culture and mentor the team on platform best practices. Support hiring, onboarding and capability of new team members. What You Will Have 10 years of hands-on experience working with ServiceNow including at least 3+ years in an architectural role. Hands-on delivery expertise across ITSM, CSM, ITOM, Discovery, and integrations. Strong working knowledge of CMDB design, Discovery, Event Management, and Service Mapping. Deep understanding of platform tools: Flow Designer, IntegrationHub, Scripting (JavaScript, Glide), Scoped Apps. Solid understanding of ITIL processes and experience with ITIL-aligned implementations. Experience managing and mentoring technical teams in an Agile or DevOps environment. Exposure to Performance Analytics and ServiceNow Data Foundations. Working knowledge of Knowledge Management design principles. MSP or IT Services industry background. ServiceNow certifications Mandatory - Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM, ITOM. Preferred - ServiceNow Certified Technical Architect. Advantageous - ServiceNow Certified Master Architect. Excellent inter-personal skills and the ability to build relationships and manage user expectations. Be willing to take initiative in problem identification and solution provision. Ability and willingness to travel as required. Excellent verbal and written communication skills. Ability to manage multiple tasks, prioritise effectively, and meet project deadlines. What We Do For You Wellbeing focused - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral. Annual Leave - 26 days of annual leave, plus public holidays and the ability to buy additional days. Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7 through Care First. Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace. Personal Growth - Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally. Development Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to go. Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your success. Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important. Pension Scheme - Our plan with Scottish Widows offers 5% matched contribution by the company. Income protection insurance - Providing you with support and assistance when you need it most. Recognition - Highlighting and rewarding the great work our people do. Performance & Talent - Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self. Making a Difference - we provide opportunities to help our people make a difference to the causes they care about. MatchIt! - Fundraise for a cause close to your heart and OneAdvanced will match part of the funding. Volunteering Time - Our volunteering leave scheme allows you to use your time to help those who need it. Pennies from Heaven - donate the pennies from your paycheck to help make a difference without lifting a finger. Who We Are OneAdvanced is one of the UK's largest providers of business software and services, serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors. We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people. To learn more about working at OneAdvanced please click here
Associate Buyer, Disney Store Fashion Apply Now Apply Later Job ID Location London, United Kingdom Business Disney Store Date postedJul. 29, 2025 Job Summary: About the Role & Team Bring your Buyer experience to Disney Store - working with our Softlines Apparel categories! Under the leadership of the Buyer, you will lead the team, and drive the assortment strategy for these key categories across all of our Disney characters and brands. You will curate the range to meet our targets, positioning it to capture new audiences and drive incremental growth. This role will require you to be onsite 4 days a week in our Hammersmith, West London office, plus one day working from home. What You Will Do Pre-season Develop and execute a merchandise assortment strategy for Softlines that supports the team's sales volume and margin goals Maintain awareness and understanding of market competitors and identify growth opportunities Partner with planning to maximise margin rate and manage product life cycle, aligning on rankings, retails, and buys, Evaluate licensed opportunities and enable new brands as needed - operating within all Disney Store's legal and compliance parameters, Ensure establishment of the range plan and item set-up required to write purchase orders. In Season Provide updated sales reporting and business trends to members of the Disney Store team Present Best Seller and Hindsight Meeting reports. Analyse, recap and communicate business trends (quarterly hindsight), with the planning team, Manage and ensure accuracy of the range plan assortment, Track delivery of all category POs with the production team and the support of the Buying Administrator. Escalate shipment issues in a timely manner . Manage vendor set up as necessary, Required Qualifications & Skills Experience in an Assistant, Junior or Associate Buyer role within buying, merchandising, product development, and/or sourcing, Experienced in managing and developing team members; delivering multiple assignments and deadlines through a team, Demonstrates understanding of brand and brand portfolio positioning, Demonstrates a comprehensive understanding of the connection between financial objectives and related merchandise objectives , Experience building and maintaining strong relationships at all levels, managing your contacts effectively within a large, multi-national, matrix organisation . Strong written and spoken English for business use, with excellent presentation skills, Cultural sensitivity for working as part of our global Disney Store team The Perks 25 days annual leave Private medical insurance & dental care Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing Excellent parental and guardian leave Employee Resource Groups - Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST. The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. About Disney Store: Disney store, which debuted in 1987, carries high-quality products, including exclusive product lines that support and promote Disney's key entertainment initiatives and characters from Disney, Pixar, Star Wars and Marvel. is the ecommerce destination for guests of all ages, offering a curated selection of the best product from Disney store, Disney Consumer Products licensees, global collections and collaborations, and Disney Parks and Resorts, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world's largest and most successful entertainment companies. There are currently more than 240 Disney store locations in North America; more than 40 Disney store locations in Japan; two locations in Shanghai, China including a flagship; and more than 70 Disney store locations in Denmark, France, Germany, Ireland, Italy, Portugal, Spain, and the United Kingdom. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with The Disney Store (UK) Ltd , which is part of a business we call Disney Store . The Disney Store (UK) Ltd is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. Sign up to receive new job alerts and company information based on your preferences.
Aug 13, 2025
Full time
Associate Buyer, Disney Store Fashion Apply Now Apply Later Job ID Location London, United Kingdom Business Disney Store Date postedJul. 29, 2025 Job Summary: About the Role & Team Bring your Buyer experience to Disney Store - working with our Softlines Apparel categories! Under the leadership of the Buyer, you will lead the team, and drive the assortment strategy for these key categories across all of our Disney characters and brands. You will curate the range to meet our targets, positioning it to capture new audiences and drive incremental growth. This role will require you to be onsite 4 days a week in our Hammersmith, West London office, plus one day working from home. What You Will Do Pre-season Develop and execute a merchandise assortment strategy for Softlines that supports the team's sales volume and margin goals Maintain awareness and understanding of market competitors and identify growth opportunities Partner with planning to maximise margin rate and manage product life cycle, aligning on rankings, retails, and buys, Evaluate licensed opportunities and enable new brands as needed - operating within all Disney Store's legal and compliance parameters, Ensure establishment of the range plan and item set-up required to write purchase orders. In Season Provide updated sales reporting and business trends to members of the Disney Store team Present Best Seller and Hindsight Meeting reports. Analyse, recap and communicate business trends (quarterly hindsight), with the planning team, Manage and ensure accuracy of the range plan assortment, Track delivery of all category POs with the production team and the support of the Buying Administrator. Escalate shipment issues in a timely manner . Manage vendor set up as necessary, Required Qualifications & Skills Experience in an Assistant, Junior or Associate Buyer role within buying, merchandising, product development, and/or sourcing, Experienced in managing and developing team members; delivering multiple assignments and deadlines through a team, Demonstrates understanding of brand and brand portfolio positioning, Demonstrates a comprehensive understanding of the connection between financial objectives and related merchandise objectives , Experience building and maintaining strong relationships at all levels, managing your contacts effectively within a large, multi-national, matrix organisation . Strong written and spoken English for business use, with excellent presentation skills, Cultural sensitivity for working as part of our global Disney Store team The Perks 25 days annual leave Private medical insurance & dental care Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing Excellent parental and guardian leave Employee Resource Groups - Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST. The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. About Disney Store: Disney store, which debuted in 1987, carries high-quality products, including exclusive product lines that support and promote Disney's key entertainment initiatives and characters from Disney, Pixar, Star Wars and Marvel. is the ecommerce destination for guests of all ages, offering a curated selection of the best product from Disney store, Disney Consumer Products licensees, global collections and collaborations, and Disney Parks and Resorts, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world's largest and most successful entertainment companies. There are currently more than 240 Disney store locations in North America; more than 40 Disney store locations in Japan; two locations in Shanghai, China including a flagship; and more than 70 Disney store locations in Denmark, France, Germany, Ireland, Italy, Portugal, Spain, and the United Kingdom. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with The Disney Store (UK) Ltd , which is part of a business we call Disney Store . The Disney Store (UK) Ltd is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. Sign up to receive new job alerts and company information based on your preferences.
Our client is looking for a highly experienced and motivated Administrator to join their growing team in the financial services sector. The ideal candidate will have experience in the financial services industry, with a strong background in administering various financial products. Company Benefits: Company pension scheme. Private Medical Insurance (PMI) and other health-related benefits. Income Protection (IP) and Death in Service (DIS) coverage. Discretionary and performance-related annual bonuses. 22 days annual leave, plus one additional day for each year of service, up to a maximum of 25 days. Key Responsibilities: Manage the processing of new business for both individual and corporate clients, ensuring all documentation and regulatory requirements are met in a timely manner. Possess extensive knowledge of Investment Bonds (onshore and offshore), ISAs, Venture Capital Trusts (VCTs), pensions (individual and group), Private Medical Insurance (PMI), and Life Insurance-related business. Confidently liaise with clients and internal teams over the phone, delivering excellent service while maintaining a professional and approachable manner. Be highly skilled in using XPlan software, with a focus on fee reconciliation and other related functionalities. This will be a critical part of your daily tasks. Provide comprehensive administrative support to financial advisors and advisory support teams, ensuring smooth operations and compliance with company procedures. Demonstrate excellent numeracy skills and proficiency in using Excel for data analysis, reporting, and other administrative tasks. Experience and Skills Requirements: Experience in financial services, with a solid understanding of financial products and services. Diploma-level qualification in Financial Services (or working towards) is essential. Proficient in using XPlan software, with a particular focus on fee reconciliation features. Strong skills in Microsoft Excel, with the ability to analyse data and generate reports. Confident and articulate when speaking on the phone with clients and team members. A team player who is able to collaborate effectively with advisory and admin teams. Excellent numerical ability with an attention to detail and accuracy. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. Would you like to discuss this job further? Speak to our recruitment advisors:
Aug 13, 2025
Full time
Our client is looking for a highly experienced and motivated Administrator to join their growing team in the financial services sector. The ideal candidate will have experience in the financial services industry, with a strong background in administering various financial products. Company Benefits: Company pension scheme. Private Medical Insurance (PMI) and other health-related benefits. Income Protection (IP) and Death in Service (DIS) coverage. Discretionary and performance-related annual bonuses. 22 days annual leave, plus one additional day for each year of service, up to a maximum of 25 days. Key Responsibilities: Manage the processing of new business for both individual and corporate clients, ensuring all documentation and regulatory requirements are met in a timely manner. Possess extensive knowledge of Investment Bonds (onshore and offshore), ISAs, Venture Capital Trusts (VCTs), pensions (individual and group), Private Medical Insurance (PMI), and Life Insurance-related business. Confidently liaise with clients and internal teams over the phone, delivering excellent service while maintaining a professional and approachable manner. Be highly skilled in using XPlan software, with a focus on fee reconciliation and other related functionalities. This will be a critical part of your daily tasks. Provide comprehensive administrative support to financial advisors and advisory support teams, ensuring smooth operations and compliance with company procedures. Demonstrate excellent numeracy skills and proficiency in using Excel for data analysis, reporting, and other administrative tasks. Experience and Skills Requirements: Experience in financial services, with a solid understanding of financial products and services. Diploma-level qualification in Financial Services (or working towards) is essential. Proficient in using XPlan software, with a particular focus on fee reconciliation features. Strong skills in Microsoft Excel, with the ability to analyse data and generate reports. Confident and articulate when speaking on the phone with clients and team members. A team player who is able to collaborate effectively with advisory and admin teams. Excellent numerical ability with an attention to detail and accuracy. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. Would you like to discuss this job further? Speak to our recruitment advisors:
Ellison Institute of Technology
Oxford, Oxfordshire
The Ellison Institute of Technology (EIT) purpose is to have a global impact by fundamentally reimagining the way science and technology translate into end-to-end solutions and delivering these solutions in programmes and platforms that respond to humanity's most challenging problems. EIT will ensure scientific discoveries and pioneering science are turned into products for the benefit of society that can have high-impact worldwide and, over time, be commercialised to ensure long-term sustainability. Led by a faculty of world experts, EIT seeks to solve the world's most challenging problems across four high-risk, high-reward, high-impact humane endeavours: health and medical science; food security and sustainable agriculture; climate change and clean energy; and artificial intelligence & robotics. EIT is investing significant resources in a new world-class research and development facility in the Oxford Science Park. Set for completion in 2027, the state-of-the-art campus includes 300,000 sq ft of research laboratories, an oncology and preventative care clinic, and educational and meeting spaces. Together, they create the perfect environment for EIT experts to take ground-breaking ideas from research to broad implementation. The new facility will further EIT's current partnership with the University of Oxford and become the new home for Ellison Scholars. EIT is committed to cultivating a community where excellence is achieved through collaboration, trust, innovation and tenacity. We foster an environment where everyone's experience and expertise are valued. We are curious and resilient in our efforts to drive long-term, sustainable innovation to meet humanity's most enduring challenges. EIT is seeking CMMS Administrator to support the CMMS & Asset Lead in maintaining and optimising the Computerised Maintenance Management System (CMMS), ensuring effective scheduling of equipment maintenance across the organisation. This role comprises of the accurate input and updating of maintenance data, equipment records, and work orders, as well as troubleshooting CMMS-related issues. A high level of attention to detail is essential to ensure data integrity, efficient system performance, and the effective tracking of maintenance activities. Key Responsibilities: Maintain the CMMS software, ensuring it operates smoothly and efficiently. Input and update asset details including maintenance records, work orders, preventive maintenance schedules, and inventory data with precision. Work with the Facilities and lab teams to coordinate and schedule contractor visits to site for maintenance, repairs, or inspections in line with equipment requirements. Ensure maintenance related documentation has been reviewed before being entered onto the CMMS. Troubleshoot and resolve system issues, including data discrepancies. Generate and distribute comprehensive reports on upcoming maintenance activities, system usage, and asset performance. Collaborate with relevant departments to streamline work order processes, ensure proper documentation, and track asset lifecycle. Conduct regular audits of data to ensure accuracy, completeness, and consistency across the CMMS system. Provide training and support to users, ensuring they are competent in using the CMMS and following best practices. Monitor system usage and provide recommendations for improvements or system upgrades as needed. Collaborate with relevant departments to ensure CMMS is operational. Essential Skills, Qualifications & Experience: Strong attention to detail with the ability to maintain high levels of accuracy in data entry and reporting. Experience working with CMMS software or Asset Management systems. Proficient in Microsoft Office Suite. Strong analytical skills and the ability to generate and interpret reports. Effective communication and interpersonal skills to collaborate across departments. Ability to manage multiple tasks and prioritise in a fast-paced environment. Knowledge of maintenance processes, work order management and asset management. Detail-oriented, organised, and highly methodical. Self-motivated with a proactive approach to problem-solving. Strong time management skills and the ability to meet deadlines. Positive can-do attitude. We offer the following salary and benefits: Salary: Dependent on experience Enhanced holiday pay Pension Life Assurance Income Protection Private Medical Insurance Hospital Cash Plan Therapy Services Perk Box Electric Car Scheme Why work for EIT: At the Ellison Institute, we believe a collaborative, inclusive team is key to our success. We are building a supportive environment where creative risks are encouraged, and everyone feels heard. Valuing emotional intelligence, empathy, respect, and resilience, we encourage people to be curious and to have a shared commitment to excellence. Join us and make an impact! Terms of Appointment: You must have the right to work permanently in the UK with a willingness to travel as necessary. You will live in, or within easy commuting distance of, Oxford. During peak periods, some longer hours may be required and some working across multiple time zones due to the global nature of the programme.
Aug 13, 2025
Full time
The Ellison Institute of Technology (EIT) purpose is to have a global impact by fundamentally reimagining the way science and technology translate into end-to-end solutions and delivering these solutions in programmes and platforms that respond to humanity's most challenging problems. EIT will ensure scientific discoveries and pioneering science are turned into products for the benefit of society that can have high-impact worldwide and, over time, be commercialised to ensure long-term sustainability. Led by a faculty of world experts, EIT seeks to solve the world's most challenging problems across four high-risk, high-reward, high-impact humane endeavours: health and medical science; food security and sustainable agriculture; climate change and clean energy; and artificial intelligence & robotics. EIT is investing significant resources in a new world-class research and development facility in the Oxford Science Park. Set for completion in 2027, the state-of-the-art campus includes 300,000 sq ft of research laboratories, an oncology and preventative care clinic, and educational and meeting spaces. Together, they create the perfect environment for EIT experts to take ground-breaking ideas from research to broad implementation. The new facility will further EIT's current partnership with the University of Oxford and become the new home for Ellison Scholars. EIT is committed to cultivating a community where excellence is achieved through collaboration, trust, innovation and tenacity. We foster an environment where everyone's experience and expertise are valued. We are curious and resilient in our efforts to drive long-term, sustainable innovation to meet humanity's most enduring challenges. EIT is seeking CMMS Administrator to support the CMMS & Asset Lead in maintaining and optimising the Computerised Maintenance Management System (CMMS), ensuring effective scheduling of equipment maintenance across the organisation. This role comprises of the accurate input and updating of maintenance data, equipment records, and work orders, as well as troubleshooting CMMS-related issues. A high level of attention to detail is essential to ensure data integrity, efficient system performance, and the effective tracking of maintenance activities. Key Responsibilities: Maintain the CMMS software, ensuring it operates smoothly and efficiently. Input and update asset details including maintenance records, work orders, preventive maintenance schedules, and inventory data with precision. Work with the Facilities and lab teams to coordinate and schedule contractor visits to site for maintenance, repairs, or inspections in line with equipment requirements. Ensure maintenance related documentation has been reviewed before being entered onto the CMMS. Troubleshoot and resolve system issues, including data discrepancies. Generate and distribute comprehensive reports on upcoming maintenance activities, system usage, and asset performance. Collaborate with relevant departments to streamline work order processes, ensure proper documentation, and track asset lifecycle. Conduct regular audits of data to ensure accuracy, completeness, and consistency across the CMMS system. Provide training and support to users, ensuring they are competent in using the CMMS and following best practices. Monitor system usage and provide recommendations for improvements or system upgrades as needed. Collaborate with relevant departments to ensure CMMS is operational. Essential Skills, Qualifications & Experience: Strong attention to detail with the ability to maintain high levels of accuracy in data entry and reporting. Experience working with CMMS software or Asset Management systems. Proficient in Microsoft Office Suite. Strong analytical skills and the ability to generate and interpret reports. Effective communication and interpersonal skills to collaborate across departments. Ability to manage multiple tasks and prioritise in a fast-paced environment. Knowledge of maintenance processes, work order management and asset management. Detail-oriented, organised, and highly methodical. Self-motivated with a proactive approach to problem-solving. Strong time management skills and the ability to meet deadlines. Positive can-do attitude. We offer the following salary and benefits: Salary: Dependent on experience Enhanced holiday pay Pension Life Assurance Income Protection Private Medical Insurance Hospital Cash Plan Therapy Services Perk Box Electric Car Scheme Why work for EIT: At the Ellison Institute, we believe a collaborative, inclusive team is key to our success. We are building a supportive environment where creative risks are encouraged, and everyone feels heard. Valuing emotional intelligence, empathy, respect, and resilience, we encourage people to be curious and to have a shared commitment to excellence. Join us and make an impact! Terms of Appointment: You must have the right to work permanently in the UK with a willingness to travel as necessary. You will live in, or within easy commuting distance of, Oxford. During peak periods, some longer hours may be required and some working across multiple time zones due to the global nature of the programme.
Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people. Scope of Role The ITRS IT works internally within the organisation to keep and maintain the working environment as efficient as to everyone's role. IT provides technical assistance to ITRS offices, globally. This includes supporting the underlying infrastructure of the offices and staff IT issues. We are seeking a detail-oriented person to help support ongoing IT projects. As an IT Project Technician your primary role will be to support IT Projects and be responsible for a variety of tasks from Hardware/Software setup & supporting the Business Systems solutions. You will be responsible for (Level 1 basic support, level 2 in-depth analysis, Level 3 root cause investigation and correction, including working with technical departments and staff), helping Project work streams and ITRS staff with their IT issues. You will be involved with every aspect of IT in the organization, from procurement to granular support for processes and users. This role requires a proactive individual who can ensure the accuracy and compliance of IT systems, manage costs effectively, helping to support and maintaining financial integrity, Security and regulatory compliance. As an IT Project Technician, you will: Your primary activities will be to support IT project activities.The role has a variety of tasks to provide essential support services to IT Projects and the wider Team. Deliver exceptional customer service by addressing technical inquiries and resolving IT-related issues promptly. System administration\IAM across several business systems such as MS Entra Office365, JIRA, Slack, GitHub, Manage Engine. Coordinate with team leads for their requirement for hardware, peripherals, software, access, and cloud provisioning. Work with multiple business areas to coordinate technical work streams. Manage the cybersecurity of ITRS across assets, resources, software, hardware, infrastructure, access codes and firewalls. Setup laptops for new users (Mac OS, Windows, Linux) Contribute to and maintain the continuity of the IT infrastructure in the across the ITRS Group. The ability to work pragmatically Requirements Excellent analytical skills and a high level of attention to detail Fluent in written and spoken English Minimum 5 years' professional experience within IT Support, Desktop Support & End Point Protection, IAM, L2 or L3 support. Minimum 2 years' hands-on experience in at least 4 of the following skills or disciplines: System Administrator Linux, and windows servers. Virtualized environments (VMWare) Network administration and troubleshooting. Windows Active Directory and AZURE AD/Entra. Data Backup management Desktop and user support experience. IT Procurement Zoho Manage Engine\Servicedesk Plus Mac OS support ITIL or security certification. Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
Aug 13, 2025
Full time
Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people. Scope of Role The ITRS IT works internally within the organisation to keep and maintain the working environment as efficient as to everyone's role. IT provides technical assistance to ITRS offices, globally. This includes supporting the underlying infrastructure of the offices and staff IT issues. We are seeking a detail-oriented person to help support ongoing IT projects. As an IT Project Technician your primary role will be to support IT Projects and be responsible for a variety of tasks from Hardware/Software setup & supporting the Business Systems solutions. You will be responsible for (Level 1 basic support, level 2 in-depth analysis, Level 3 root cause investigation and correction, including working with technical departments and staff), helping Project work streams and ITRS staff with their IT issues. You will be involved with every aspect of IT in the organization, from procurement to granular support for processes and users. This role requires a proactive individual who can ensure the accuracy and compliance of IT systems, manage costs effectively, helping to support and maintaining financial integrity, Security and regulatory compliance. As an IT Project Technician, you will: Your primary activities will be to support IT project activities.The role has a variety of tasks to provide essential support services to IT Projects and the wider Team. Deliver exceptional customer service by addressing technical inquiries and resolving IT-related issues promptly. System administration\IAM across several business systems such as MS Entra Office365, JIRA, Slack, GitHub, Manage Engine. Coordinate with team leads for their requirement for hardware, peripherals, software, access, and cloud provisioning. Work with multiple business areas to coordinate technical work streams. Manage the cybersecurity of ITRS across assets, resources, software, hardware, infrastructure, access codes and firewalls. Setup laptops for new users (Mac OS, Windows, Linux) Contribute to and maintain the continuity of the IT infrastructure in the across the ITRS Group. The ability to work pragmatically Requirements Excellent analytical skills and a high level of attention to detail Fluent in written and spoken English Minimum 5 years' professional experience within IT Support, Desktop Support & End Point Protection, IAM, L2 or L3 support. Minimum 2 years' hands-on experience in at least 4 of the following skills or disciplines: System Administrator Linux, and windows servers. Virtualized environments (VMWare) Network administration and troubleshooting. Windows Active Directory and AZURE AD/Entra. Data Backup management Desktop and user support experience. IT Procurement Zoho Manage Engine\Servicedesk Plus Mac OS support ITIL or security certification. Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
How you'll be contributing to Accurx as a Senior Analytics Engineer At Accurx, data is at the heart of our mission to transform healthcare communication. Our 2025 vision is clear: data won't just support decisions, it will shape strategy, spark innovation, and connect healthcare teams and patients through shared understanding. As we simplify our architecture and accelerate delivery, data will ensure that speed comes with direction, reducing decision friction and empowering smart, confident action. Our Analytics Engineering team is key to this transformation, building the foundations that enable our data vision. You will sit at the intersection of our Data Engineering and BI teams, expanding our data modelling and self-serving capabilities. Your work will empower data analysts and business users to make the most of our data, ensuring that data flows efficiently, securely, and in a way that teams can trust. Your day to day tasks, should you choose to accept this mission You'll own and evolve the presentation layer of our data warehouse, optimising databases, schemas, views, and tables to power accurate, efficient reporting and analysis. You'll design and maintain high-impact, self-serve data models that enable teams across the business to confidently make data-driven decisions. You'll partner with BI and Analytics teams to deeply understand reporting needs and deliver models that fuel actionable insights and compelling narratives. You'll continuously improve data model performance and warehouse design, making our data infrastructure faster, more scalable, and easier to use. You'll set and uphold standards for data quality, governance, and documentation, ensuring consistency, clarity, and trust in our data assets. You'll support strategic data initiatives, collaborating across teams to propose smart, scalable solutions and drive automation where it matters most. You'll champion self-serve analytics, training and empowering colleagues to confidently explore and use data via our BI tools. You'll mentor teammates, share knowledge, and contribute to a strong data culture through code reviews, planning, and open collaboration. What the team say "Interesting challenges, fulfilling work and (most importantly) immaculate vibes! - Louis, Senior BI Developer "This is the best data team I have worked with. I've been enjoying every minute of working with this great group of talented and fun people! There is never a boring day at work for the data team! " - Barbara, Data Science & Analytics Lead If you want to hear from some of our Accufolk about what it's like to work for us, take a look at a video from our 2023 summer conference! We'd really like to hear from you, if Proven experience working as an Analytics Engineer or Data Engineer as part of a data team. Advanced skills in SQL, with the ability to write performant, well-documented, and easy-to-understand code. Strong understanding of data modelling best practices and database design. Experience adopting data engineering best practices like version control and using Git, and experience teaching others how to adopt them. Good knowledge of a modern programming language, including Python. Experience driving data self-service adoption across diverse teams. Comfortable working with PII, security best practices, and data governance frameworks. Ability to build and maintain multi-functional relationships and communicate effectively with stakeholders across the business. Thoughtful, pragmatic, and unafraid to challenge assumptions to move the team forward. How you work At Accurx we believe in making every day count as we hold a vital role in supporting our users by driving innovative solutions to fix healthcare communication. We want everyone at Accurx to reflect our principles in how they work by looking to: Fix healthcare communication ️ Raise the bar Be a driver, not a passenger Succeed together Move with urgency ️ Be relentlessly resourceful ️ Embrace challenge Check them out for more detail here ! What we can offer £85,000 - £105,000 salary + the value of 50,750 share options Access to H appl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more. We are office first, all accuFolk come to our office in Shoreditch at least 3 days per week, with the option to work remotely 2 days a week. Read more about our policy here . Allocated annual learning & development budget Enhanced parental leave policy Prayer, meditation and breastfeeding room Working abroad policy We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat! And much more . Like the sound of this role and want to know more about the company? Here's more about us We're a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate. Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists, administrators and other professionals to seamlessly connect with both patients and each other. Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community. We're passionate about staying close to our users, which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs, the difficulties they face with technologies and how we can help. Head over to our main careers page to find out more about the team and our candidate hub . You can also find out more about us on Medium , LinkedIn and Twitter & Instagram . Our YouTube channel is full of demos of our product, webinars we have held with our users and some clips about life at Accurx. Diversity & Inclusion Accurx is committed to being an inclusive employer.As part of this, we're glad to accommodate candidates who need adjustments throughout the interview process . Pre-employment Screening All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work). You can find more on our process here . If you'd like to ask questions before you apply please email .
Aug 13, 2025
Full time
How you'll be contributing to Accurx as a Senior Analytics Engineer At Accurx, data is at the heart of our mission to transform healthcare communication. Our 2025 vision is clear: data won't just support decisions, it will shape strategy, spark innovation, and connect healthcare teams and patients through shared understanding. As we simplify our architecture and accelerate delivery, data will ensure that speed comes with direction, reducing decision friction and empowering smart, confident action. Our Analytics Engineering team is key to this transformation, building the foundations that enable our data vision. You will sit at the intersection of our Data Engineering and BI teams, expanding our data modelling and self-serving capabilities. Your work will empower data analysts and business users to make the most of our data, ensuring that data flows efficiently, securely, and in a way that teams can trust. Your day to day tasks, should you choose to accept this mission You'll own and evolve the presentation layer of our data warehouse, optimising databases, schemas, views, and tables to power accurate, efficient reporting and analysis. You'll design and maintain high-impact, self-serve data models that enable teams across the business to confidently make data-driven decisions. You'll partner with BI and Analytics teams to deeply understand reporting needs and deliver models that fuel actionable insights and compelling narratives. You'll continuously improve data model performance and warehouse design, making our data infrastructure faster, more scalable, and easier to use. You'll set and uphold standards for data quality, governance, and documentation, ensuring consistency, clarity, and trust in our data assets. You'll support strategic data initiatives, collaborating across teams to propose smart, scalable solutions and drive automation where it matters most. You'll champion self-serve analytics, training and empowering colleagues to confidently explore and use data via our BI tools. You'll mentor teammates, share knowledge, and contribute to a strong data culture through code reviews, planning, and open collaboration. What the team say "Interesting challenges, fulfilling work and (most importantly) immaculate vibes! - Louis, Senior BI Developer "This is the best data team I have worked with. I've been enjoying every minute of working with this great group of talented and fun people! There is never a boring day at work for the data team! " - Barbara, Data Science & Analytics Lead If you want to hear from some of our Accufolk about what it's like to work for us, take a look at a video from our 2023 summer conference! We'd really like to hear from you, if Proven experience working as an Analytics Engineer or Data Engineer as part of a data team. Advanced skills in SQL, with the ability to write performant, well-documented, and easy-to-understand code. Strong understanding of data modelling best practices and database design. Experience adopting data engineering best practices like version control and using Git, and experience teaching others how to adopt them. Good knowledge of a modern programming language, including Python. Experience driving data self-service adoption across diverse teams. Comfortable working with PII, security best practices, and data governance frameworks. Ability to build and maintain multi-functional relationships and communicate effectively with stakeholders across the business. Thoughtful, pragmatic, and unafraid to challenge assumptions to move the team forward. How you work At Accurx we believe in making every day count as we hold a vital role in supporting our users by driving innovative solutions to fix healthcare communication. We want everyone at Accurx to reflect our principles in how they work by looking to: Fix healthcare communication ️ Raise the bar Be a driver, not a passenger Succeed together Move with urgency ️ Be relentlessly resourceful ️ Embrace challenge Check them out for more detail here ! What we can offer £85,000 - £105,000 salary + the value of 50,750 share options Access to H appl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more. We are office first, all accuFolk come to our office in Shoreditch at least 3 days per week, with the option to work remotely 2 days a week. Read more about our policy here . Allocated annual learning & development budget Enhanced parental leave policy Prayer, meditation and breastfeeding room Working abroad policy We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat! And much more . Like the sound of this role and want to know more about the company? Here's more about us We're a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate. Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists, administrators and other professionals to seamlessly connect with both patients and each other. Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community. We're passionate about staying close to our users, which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs, the difficulties they face with technologies and how we can help. Head over to our main careers page to find out more about the team and our candidate hub . You can also find out more about us on Medium , LinkedIn and Twitter & Instagram . Our YouTube channel is full of demos of our product, webinars we have held with our users and some clips about life at Accurx. Diversity & Inclusion Accurx is committed to being an inclusive employer.As part of this, we're glad to accommodate candidates who need adjustments throughout the interview process . Pre-employment Screening All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work). You can find more on our process here . If you'd like to ask questions before you apply please email .
Senior Pensions Administrator (Fixed Term) page is loaded Senior Pensions Administrator (Fixed Term) Bewerben locations London - UK time type Vollzeit posted on Gestern ausgeschrieben job requisition id R-013487 World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As a Senior Pensions Administrator, you'll contribute to JM's mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future. The role: As a Senior Pensions Administrator, you will help drive our goals by: Carry out day-to-day pension administration tasks, including manual and automated benefit calculations for various scheme types, checking colleagues' work, managing casework, and meeting payroll and service deadlines. Respond to member queries by phone, email, or post in a friendly and professional manner, verify identities, resolve issues related to the JM benefits portal, and conduct one-to-one appointments to discuss retirement options. Collaborate with the Administration Manager on specific cases, suggest improvements to processes or communications, and provide support across all aspects of JM benefit administration. Assist team members as needed, backfill for colleagues working on other projects, and contribute to the overall delivery of high service standards under the guidance of the Pensions Administration Manager. Key skills that will help you succeed in this role: Extensive experience in administering both DB and DC pension schemes, with a strong understanding of pension processes and a high degree of numeracy. Proficient in Microsoft Office applications including Word, Excel, and PowerPoint, and generally computer literate to handle various administrative tasks efficiently. Able to communicate clearly and professionally with members, demonstrating strong interpersonal and written communication skills. Detail-oriented, self-motivated, flexible, and committed, with the ability to work independently and take on ad-hoc tasks when required. Even if you only match some of the skills, we'd love to hear from you to discuss further! What we offer: We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees' financial and physical wellbeing, such as: Retirement savings Share plans Saving accounts Life and disability insurance Commuter allowances and loans Medical plans / health assessments Fitness discounts Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact . We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised. To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief. If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday ( ) We are committed to ensuring our recruitment process is inclusive and accessible to all. If you need support with your application email . For further information on diversity, inclusion and belonging at JM click here to find out more. Are you passionate about sustainable technology solutions, transforming energy, and reducing carbon emissions? At Johnson Matthey, our world-changing careers empower talented individuals to collaborate on impactful projects aimed at decarbonising modern life. Join us in catalysing the net-zero transition for a cleaner, brighter future.
Aug 13, 2025
Full time
Senior Pensions Administrator (Fixed Term) page is loaded Senior Pensions Administrator (Fixed Term) Bewerben locations London - UK time type Vollzeit posted on Gestern ausgeschrieben job requisition id R-013487 World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As a Senior Pensions Administrator, you'll contribute to JM's mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future. The role: As a Senior Pensions Administrator, you will help drive our goals by: Carry out day-to-day pension administration tasks, including manual and automated benefit calculations for various scheme types, checking colleagues' work, managing casework, and meeting payroll and service deadlines. Respond to member queries by phone, email, or post in a friendly and professional manner, verify identities, resolve issues related to the JM benefits portal, and conduct one-to-one appointments to discuss retirement options. Collaborate with the Administration Manager on specific cases, suggest improvements to processes or communications, and provide support across all aspects of JM benefit administration. Assist team members as needed, backfill for colleagues working on other projects, and contribute to the overall delivery of high service standards under the guidance of the Pensions Administration Manager. Key skills that will help you succeed in this role: Extensive experience in administering both DB and DC pension schemes, with a strong understanding of pension processes and a high degree of numeracy. Proficient in Microsoft Office applications including Word, Excel, and PowerPoint, and generally computer literate to handle various administrative tasks efficiently. Able to communicate clearly and professionally with members, demonstrating strong interpersonal and written communication skills. Detail-oriented, self-motivated, flexible, and committed, with the ability to work independently and take on ad-hoc tasks when required. Even if you only match some of the skills, we'd love to hear from you to discuss further! What we offer: We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees' financial and physical wellbeing, such as: Retirement savings Share plans Saving accounts Life and disability insurance Commuter allowances and loans Medical plans / health assessments Fitness discounts Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact . We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised. To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief. If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday ( ) We are committed to ensuring our recruitment process is inclusive and accessible to all. If you need support with your application email . For further information on diversity, inclusion and belonging at JM click here to find out more. Are you passionate about sustainable technology solutions, transforming energy, and reducing carbon emissions? At Johnson Matthey, our world-changing careers empower talented individuals to collaborate on impactful projects aimed at decarbonising modern life. Join us in catalysing the net-zero transition for a cleaner, brighter future.
Technical Services Consultant Location: Hybrid, Stone , Staffordshire (Reporting to our Stone office 2 times per week) Status: Permanent, Full Time Package: Competitive Salary, Remote/Home Working (with one-off allowance), Flexible Working, Development & Opportunity (Personal & Technical), Private Medical (Optical & Dental options), Matching Contributory Pension, 25 Days Leave + Public Holidays + Buy and Sell Scheme, Life Insurance, Referral Scheme, Employee Assistance Programme, Discretionary Bonus, Benefits Hub. Who's Instem? Well, we're a global provider of bespoke industry leading software solutions and services, which enables our clients to 'bring life enhancing products to market faster'. We boast over 700 pharmaceutical clients (including all the top 20!), ranging from small to enterprise-sized organisations. Over 50% of the global drug discovery process runs through our software at some point. Therefore, each Instem employee has a significant impact in helping to save/prolong people's lives all over the world. We want you to join our mission! What's the culture/environment like? Although we're a fast-growing organisation, we do have an incredibly supportive, communal, family-feel environment. We promote solution-based thinking, with full flexibility (minimal micromanagement) and empowerment - we want you to be accountable for your success! We'll invest in you as a person and encourage you to take part in companywide sessions for wellbeing, mental health, critical conversations, and strengths. The Technical Services Consultant is a pivotal role responsible for ensuring the successful deployment and integration of Instem Products and Solutions, both on-site and on Instem Cloud systems. This role emphasizes superior customer service and technical expertise in a highly regulated industry, ensuring precise documentation and adherence to quality standards. The Technical Consultant collaborates closely with implementation, development, project management, sales, and quality management teams to provide advanced analysis and support services. Additionally, the role involves the maintenance and support of internal computerized systems, software, and Instem's Cloud systems. What to expect? •Provide comprehensive technical product system training to clients' system administrators and IT support staff. •Offer advanced technical assistance to Instem Support teams on both technology and application-related support issues. •Lead the deployment of Instem Products and Solutions, ensuring seamless implementation and minimal disruption. •Support software deployment testing from planning to execution, ensuring high-quality, reliable products. •Provide ongoing support and development for all Instem-related systems, both internally and externally. •Stay abreast of the latest technological developments and incorporate relevant advancements into Instem's practices. •Adherence to the Company's Quality Management System to ensure that all work is managed Securely, Professionally and Diligently Skills you'll need: •Hands on experience with technical delivery of software solutions to customers •Proven background in installing proprietary software on Windows server based platforms •Experience with supporting Cloud based solutions deployed via both Web Services and deployment technology (e.g. Citrix, Azure, AWS, RDWeb) •Exposure with installation and basic database usage of database systems (Oracle, PostGreSQL, SQL Server) •Basic understanding of Networking concepts •Must have ability to travel internationally (maximum of 20% of time) We hire exceptional, enthusiastic people, and everyone is empowered to think solo, take the initiative and be innovative. We invite you to explore a world of opportunities with us, and to have influence in helping us achieve our goals, by being you! An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Instem stores and processes data using an Applicant Tracking System (ATS). Click below for more information regarding our privacy policy.
Aug 13, 2025
Full time
Technical Services Consultant Location: Hybrid, Stone , Staffordshire (Reporting to our Stone office 2 times per week) Status: Permanent, Full Time Package: Competitive Salary, Remote/Home Working (with one-off allowance), Flexible Working, Development & Opportunity (Personal & Technical), Private Medical (Optical & Dental options), Matching Contributory Pension, 25 Days Leave + Public Holidays + Buy and Sell Scheme, Life Insurance, Referral Scheme, Employee Assistance Programme, Discretionary Bonus, Benefits Hub. Who's Instem? Well, we're a global provider of bespoke industry leading software solutions and services, which enables our clients to 'bring life enhancing products to market faster'. We boast over 700 pharmaceutical clients (including all the top 20!), ranging from small to enterprise-sized organisations. Over 50% of the global drug discovery process runs through our software at some point. Therefore, each Instem employee has a significant impact in helping to save/prolong people's lives all over the world. We want you to join our mission! What's the culture/environment like? Although we're a fast-growing organisation, we do have an incredibly supportive, communal, family-feel environment. We promote solution-based thinking, with full flexibility (minimal micromanagement) and empowerment - we want you to be accountable for your success! We'll invest in you as a person and encourage you to take part in companywide sessions for wellbeing, mental health, critical conversations, and strengths. The Technical Services Consultant is a pivotal role responsible for ensuring the successful deployment and integration of Instem Products and Solutions, both on-site and on Instem Cloud systems. This role emphasizes superior customer service and technical expertise in a highly regulated industry, ensuring precise documentation and adherence to quality standards. The Technical Consultant collaborates closely with implementation, development, project management, sales, and quality management teams to provide advanced analysis and support services. Additionally, the role involves the maintenance and support of internal computerized systems, software, and Instem's Cloud systems. What to expect? •Provide comprehensive technical product system training to clients' system administrators and IT support staff. •Offer advanced technical assistance to Instem Support teams on both technology and application-related support issues. •Lead the deployment of Instem Products and Solutions, ensuring seamless implementation and minimal disruption. •Support software deployment testing from planning to execution, ensuring high-quality, reliable products. •Provide ongoing support and development for all Instem-related systems, both internally and externally. •Stay abreast of the latest technological developments and incorporate relevant advancements into Instem's practices. •Adherence to the Company's Quality Management System to ensure that all work is managed Securely, Professionally and Diligently Skills you'll need: •Hands on experience with technical delivery of software solutions to customers •Proven background in installing proprietary software on Windows server based platforms •Experience with supporting Cloud based solutions deployed via both Web Services and deployment technology (e.g. Citrix, Azure, AWS, RDWeb) •Exposure with installation and basic database usage of database systems (Oracle, PostGreSQL, SQL Server) •Basic understanding of Networking concepts •Must have ability to travel internationally (maximum of 20% of time) We hire exceptional, enthusiastic people, and everyone is empowered to think solo, take the initiative and be innovative. We invite you to explore a world of opportunities with us, and to have influence in helping us achieve our goals, by being you! An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Instem stores and processes data using an Applicant Tracking System (ATS). Click below for more information regarding our privacy policy.
Swiss Re - Schweizerische Rückversicherungs-Gesellschaft
Pensions & Benefits Administrator - 60-80% FTE You will be the first point of contact for benefits and pension queries, as well as providing backup support for payroll-related questions. You will manage queries from employees, outsourced providers, and internal HR colleagues, both locally in London and globally including coordination with the Global HR Solution Centre in Bratislava. Supporting senior team members with benefit & pension issues, you will also drive efficiencies and continuously improve ways of working. Please note : This is a part time position (3-4 days/ week). Key Responsibilities Benefits Administration: Administer a comprehensive benefits package of over 20 options managed through our flexible benefits provider. Ensure benefits remain fit for purpose, aligned with employee needs, and competitive within the market. Manage employee benefits programs such as health insurance, life insurance, and wellness initiatives. Communicate benefit options and changes to employees, providing clear and professional guidance. Monitor weekly/monthly upload reports, and collaborate with payroll specialists to enhance processes. Lead key projects including the annual flexible benefits renewal-managing roadshows, communications, data quality, and testing. Deliver bi-annual total reward statement renewals, including design, data management, testing, and employee communications. Review and enhance the well-being strategy to meet evolving employee needs and market trends. Support vendor management by liaising with providers and monitoring service delivery. Pension Administration: Assist the Pension Manager with monthly reconciliation of pensions data (payroll vs Aviva vs direct debit). Administer and maintain employee pension schemes, including auto enrolment, contribution monitoring, and record-keeping. Process pension and benefits transactions accurately and timely, including retirements, transfers, and changes in employee status. Liaise with pension scheme providers, benefits vendors, and internal stakeholders to resolve queries and ensure smooth operations. Prepare reports and documentation for audits, compliance, and internal reviews. Ensure compliance with UK pension regulations and Swiss Re internal policies. Maintain confidentiality of employee data and handle sensitive information appropriately. Manage bonus waiver documentation and election processes. Other Duties: Support HR Partners at times with some admin tasks. Participate actively in team meetings and process improvement initiatives. Lead assigned projects and support others as needed, contributing positively to team goals. Chair team meetings with a focus on collaborative problem-solving and proactive engagement. About the Team You will join a dedicated HR Service Delivery team of 5, embedded within the wider London HR team of ten colleagues. The role involves close collaboration with Global HR teams and the Global HR Solution Centre. You will also provide coverage for the HR Administration Associate during absences. Requirements Previous experience in pension administration, employee benefits, or HR administration. Good knowledge of UK pension schemes and relevant legislation (e.g., auto-enrolment, Pensions Act). Strong organizational skills and attention to detail. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office and HR/benefits administration systems. Ability to work independently and as part of a team. Professional qualifications in pensions or benefits (desirable but not essential). Self-motivated and conscientious with a positive attitude. Excel skills, including v-lookups and pivot tables. We seek a candidate who is comfortable working in a fast-paced, high-volume environment, who values accuracy, customer service, and efficiency. Key skills and qualities include proactive initiative-taker who communicates issues appropriately. The base salary range for this position will be shared with you during the interview process. About Swiss Re Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Start your career journey with Swiss Re.
Aug 12, 2025
Full time
Pensions & Benefits Administrator - 60-80% FTE You will be the first point of contact for benefits and pension queries, as well as providing backup support for payroll-related questions. You will manage queries from employees, outsourced providers, and internal HR colleagues, both locally in London and globally including coordination with the Global HR Solution Centre in Bratislava. Supporting senior team members with benefit & pension issues, you will also drive efficiencies and continuously improve ways of working. Please note : This is a part time position (3-4 days/ week). Key Responsibilities Benefits Administration: Administer a comprehensive benefits package of over 20 options managed through our flexible benefits provider. Ensure benefits remain fit for purpose, aligned with employee needs, and competitive within the market. Manage employee benefits programs such as health insurance, life insurance, and wellness initiatives. Communicate benefit options and changes to employees, providing clear and professional guidance. Monitor weekly/monthly upload reports, and collaborate with payroll specialists to enhance processes. Lead key projects including the annual flexible benefits renewal-managing roadshows, communications, data quality, and testing. Deliver bi-annual total reward statement renewals, including design, data management, testing, and employee communications. Review and enhance the well-being strategy to meet evolving employee needs and market trends. Support vendor management by liaising with providers and monitoring service delivery. Pension Administration: Assist the Pension Manager with monthly reconciliation of pensions data (payroll vs Aviva vs direct debit). Administer and maintain employee pension schemes, including auto enrolment, contribution monitoring, and record-keeping. Process pension and benefits transactions accurately and timely, including retirements, transfers, and changes in employee status. Liaise with pension scheme providers, benefits vendors, and internal stakeholders to resolve queries and ensure smooth operations. Prepare reports and documentation for audits, compliance, and internal reviews. Ensure compliance with UK pension regulations and Swiss Re internal policies. Maintain confidentiality of employee data and handle sensitive information appropriately. Manage bonus waiver documentation and election processes. Other Duties: Support HR Partners at times with some admin tasks. Participate actively in team meetings and process improvement initiatives. Lead assigned projects and support others as needed, contributing positively to team goals. Chair team meetings with a focus on collaborative problem-solving and proactive engagement. About the Team You will join a dedicated HR Service Delivery team of 5, embedded within the wider London HR team of ten colleagues. The role involves close collaboration with Global HR teams and the Global HR Solution Centre. You will also provide coverage for the HR Administration Associate during absences. Requirements Previous experience in pension administration, employee benefits, or HR administration. Good knowledge of UK pension schemes and relevant legislation (e.g., auto-enrolment, Pensions Act). Strong organizational skills and attention to detail. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office and HR/benefits administration systems. Ability to work independently and as part of a team. Professional qualifications in pensions or benefits (desirable but not essential). Self-motivated and conscientious with a positive attitude. Excel skills, including v-lookups and pivot tables. We seek a candidate who is comfortable working in a fast-paced, high-volume environment, who values accuracy, customer service, and efficiency. Key skills and qualities include proactive initiative-taker who communicates issues appropriately. The base salary range for this position will be shared with you during the interview process. About Swiss Re Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Start your career journey with Swiss Re.
Select how often (in days) to receive an alert: Pensions & Benefits Administrator - 60-80% FTE About the Role You will be the first point of contact for benefits and pension queries, as well as providing backup support for payroll-related questions. You will manage queries from employees, outsourced providers, and internal HR colleagues, both locally in London and globally including coordination with the Global HR Solution Centre in Bratislava. Supporting senior team members with benefit & pension issues, you will also drive efficiencies and continuously improve ways of working. Please note : This is a part time position (3-4 days/ week). Key Responsibilities Benefits Administration: Administer a comprehensive benefits package of over 20 options managed through our flexible benefits provider. Ensure benefits remain fit for purpose, aligned with employee needs, and competitive within the market. Manage employee benefits programs such as health insurance, life insurance, and wellness initiatives. Communicate benefit options and changes to employees, providing clear and professional guidance. Monitor weekly/monthly upload reports, and collaborate with payroll specialists to enhance processes. Lead key projects including the annual flexible benefits renewal-managing roadshows, communications, data quality, and testing. Deliver bi-annual total reward statement renewals, including design, data management, testing, and employee communications. Review and enhance the well-being strategy to meet evolving employee needs and market trends. Support vendor management by liaising with providers and monitoring service delivery. Pension Administration: Assist the Pension Manager with monthly reconciliation of pensions data (payroll vs Aviva vs direct debit). Administer and maintain employee pension schemes, including auto enrolment, contribution monitoring, and record-keeping. Process pension and benefits transactions accurately and timely, including retirements, transfers, and changes in employee status. Liaise with pension scheme providers, benefits vendors, and internal stakeholders to resolve queries and ensure smooth operations. Prepare reports and documentation for audits, compliance, and internal reviews. Ensure compliance with UK pension regulations and Swiss Re internal policies. Maintain confidentiality of employee data and handle sensitive information appropriately. Manage bonus waiver documentation and election processes. Other Duties: Support HR Partners at times with some admin tasks. Participate actively in team meetings and process improvement initiatives. Lead assigned projects and support others as needed, contributing positively to team goals. Chair team meetings with a focus on collaborative problem-solving and proactive engagement. About the Team You will join a dedicated HR Service Delivery team of 5, embedded within the wider London HR team of ten colleagues. The role involves close collaboration with Global HR teams and the Global HR Solution Centre. You will also provide coverage for the HR Administration Associate during absences. Requirements Previous experience in pension administration, employee benefits, or HR administration. Good knowledge of UK pension schemes and relevant legislation (e.g., auto-enrolment, Pensions Act). Strong organizational skills and attention to detail. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office and HR/benefits administration systems. Ability to work independently and as part of a team. Professional qualifications in pensions or benefits (desirable but not essential). Self-motivated and conscientious with a positive attitude. Excel skills, including v-lookups and pivot tables. We seek a candidate who is comfortable working in a fast-paced, high-volume environment, who values accuracy, customer service, and efficiency. Key skills and qualities include proactive initiative-taker who communicates issues appropriately. The base salary range for this position will be shared with you during the interview process. About Swiss Re Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Job Segment: Compensation, Payroll, Data Management, Business Process, HR, Human Resources, Finance, Data, Management
Aug 12, 2025
Full time
Select how often (in days) to receive an alert: Pensions & Benefits Administrator - 60-80% FTE About the Role You will be the first point of contact for benefits and pension queries, as well as providing backup support for payroll-related questions. You will manage queries from employees, outsourced providers, and internal HR colleagues, both locally in London and globally including coordination with the Global HR Solution Centre in Bratislava. Supporting senior team members with benefit & pension issues, you will also drive efficiencies and continuously improve ways of working. Please note : This is a part time position (3-4 days/ week). Key Responsibilities Benefits Administration: Administer a comprehensive benefits package of over 20 options managed through our flexible benefits provider. Ensure benefits remain fit for purpose, aligned with employee needs, and competitive within the market. Manage employee benefits programs such as health insurance, life insurance, and wellness initiatives. Communicate benefit options and changes to employees, providing clear and professional guidance. Monitor weekly/monthly upload reports, and collaborate with payroll specialists to enhance processes. Lead key projects including the annual flexible benefits renewal-managing roadshows, communications, data quality, and testing. Deliver bi-annual total reward statement renewals, including design, data management, testing, and employee communications. Review and enhance the well-being strategy to meet evolving employee needs and market trends. Support vendor management by liaising with providers and monitoring service delivery. Pension Administration: Assist the Pension Manager with monthly reconciliation of pensions data (payroll vs Aviva vs direct debit). Administer and maintain employee pension schemes, including auto enrolment, contribution monitoring, and record-keeping. Process pension and benefits transactions accurately and timely, including retirements, transfers, and changes in employee status. Liaise with pension scheme providers, benefits vendors, and internal stakeholders to resolve queries and ensure smooth operations. Prepare reports and documentation for audits, compliance, and internal reviews. Ensure compliance with UK pension regulations and Swiss Re internal policies. Maintain confidentiality of employee data and handle sensitive information appropriately. Manage bonus waiver documentation and election processes. Other Duties: Support HR Partners at times with some admin tasks. Participate actively in team meetings and process improvement initiatives. Lead assigned projects and support others as needed, contributing positively to team goals. Chair team meetings with a focus on collaborative problem-solving and proactive engagement. About the Team You will join a dedicated HR Service Delivery team of 5, embedded within the wider London HR team of ten colleagues. The role involves close collaboration with Global HR teams and the Global HR Solution Centre. You will also provide coverage for the HR Administration Associate during absences. Requirements Previous experience in pension administration, employee benefits, or HR administration. Good knowledge of UK pension schemes and relevant legislation (e.g., auto-enrolment, Pensions Act). Strong organizational skills and attention to detail. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office and HR/benefits administration systems. Ability to work independently and as part of a team. Professional qualifications in pensions or benefits (desirable but not essential). Self-motivated and conscientious with a positive attitude. Excel skills, including v-lookups and pivot tables. We seek a candidate who is comfortable working in a fast-paced, high-volume environment, who values accuracy, customer service, and efficiency. Key skills and qualities include proactive initiative-taker who communicates issues appropriately. The base salary range for this position will be shared with you during the interview process. About Swiss Re Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Job Segment: Compensation, Payroll, Data Management, Business Process, HR, Human Resources, Finance, Data, Management
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description The Business & Technology Capabilities (B&TC) Sr. Analyst works closely with B&TC and GCDO colleagues, in collaboration with Information Services (IS) to support cross functional clinical study teams regarding the implementation and management of digital systems/technology used by GCDO including but not limited to Veeva Clinical Vault. The B&TC Sr. Analyst demonstrates a good understanding of Veeva Clinical Vault functionality. The B&TC Sr. Analyst works with the 'Performance and Training' function to facilitate the collation, visualization, analysis & storage of relevant metrics for GCDO to ensure optimal trial performance and aid continuous improvement Essential Functions/Responsibilities Establishes and maintains, digital systems on behalf of GCDO primarily the Veeva Clinical Vault applications eTMF, CTMS, SSU and Site Connect, plus other Clinical Systems as required Carry out required activities in JV eTMF for all Clinical Vault/eTMF user access requests in accordance with the documented process Carry out required system maintenance in JV eTMF to ensure end users can perform their role in accordance with the documented process Works closely with Business owners and system owners of digital system including but not limited to Veeva Clinical Vault, to ensure GCDO teams are trained appropriately in the functionality of relevant digital systems Collaborates with other functional areas/departments and key stakeholders to maximize the utilization of the digital systems (e.g. creating dashboards, reports, ensuring best use of all Clinical Vault functionality Collaborates with partner vendors, as needed, in relation to system knowledge sharing and utilization Collaborates with subject matter experts on development of relevant digital system training materials, QMS documentation, and Validation activities and documentation Maintains a sound familiarity with Jazz's systems and related processes Establishes and maintains, digital systems on behalf of GCDO primarily the Veeva Clinical Vault applications eTMF, CTMS, SSU and Site Connect, plus other Clinical Systems as required Carry out required activities in JV eTMF for all Clinical Vault/eTMF user access requests in accordance with the documented process Carry out required system maintenance in JV eTMF to ensure end users can perform their role in accordance with the documented process Works closely with Business owners and system owners of digital system including but not limited to Veeva Clinical Vault, to ensure GCDO teams are trained appropriately in the functionality of relevant digital systems Collaborates with other functional areas/departments and key stakeholders to maximize the utilization of the digital systems (e.g. creating dashboards, reports, ensuring best use of all Clinical Vault functionality Collaborates with partner vendors, as needed, in relation to system knowledge sharing and utilization Collaborates with subject matter experts on development of relevant digital system training materials, QMS documentation, and Validation activities and documentation Maintains a sound familiarity with Jazz's systems and related processes Identifies improvement opportunities related to digital systems, and assists with developing enhancement plans and roadmaps Organizes and delivers relevant specialist training sessions and workshops with a key focus on digital systems Required Knowledge, Skills, and Abilities IT-literate and passionate/experienced towards new technology and digital systems including, but not limited to Microsoft-based applications and Veeva Clinical Vault applications CTMS, eTMF, SSU and Site Connect An experienced clinical trials professional who is well versed in the field of clinical study management activities, combined with excellent project management, training & mentoring capabilities Previous experience working in Veeva Clinical Vault as an end user, business, or system administrator Ability to effectively interface with CROs and software vendor Previous experience working in clinical trials, with emphasis on GxP and compliance Has a sound working knowledge of clinical operations, clinical processes, Trial Master File regulations medical terminology, global CROs and vendor management Excellent interpersonal and communication skills, both written and verbal Good time management and organizational skills Quality driven with a focus on attention to detail Ability to work independently and take initiative Flexible approach with respect to work assignments and new learning Ability to prioritize workload and manage multiple and varied tasks with enthusiasm Ability to work effectively in a matrix environment and to demonstrate, and foster, teamwork within the group, as well as across the organization Required/Preferred Education and Licenses A minimum of a BA/BS, preferably in the scientific/healthcare and/or technology field A minimum of 5 years of experience in clinical related technology for the pharmaceutical/biotechnology industry Knowledge of FDA/ICH guidelines and industry standard practices regarding the management of clinical trial data and studies. Working knowledge of FDA Guidance Documents: Computerized Systems Used in Clinical Trials, General Principles of Software Validation. Working knowledge of 21 C.F.R. Part 11 Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. FOR US BASED CANDIDATES ONLY Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. For this role, the full and complete base pay range is: $100,000.00 - $150,000.00 Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis. At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
Aug 12, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description The Business & Technology Capabilities (B&TC) Sr. Analyst works closely with B&TC and GCDO colleagues, in collaboration with Information Services (IS) to support cross functional clinical study teams regarding the implementation and management of digital systems/technology used by GCDO including but not limited to Veeva Clinical Vault. The B&TC Sr. Analyst demonstrates a good understanding of Veeva Clinical Vault functionality. The B&TC Sr. Analyst works with the 'Performance and Training' function to facilitate the collation, visualization, analysis & storage of relevant metrics for GCDO to ensure optimal trial performance and aid continuous improvement Essential Functions/Responsibilities Establishes and maintains, digital systems on behalf of GCDO primarily the Veeva Clinical Vault applications eTMF, CTMS, SSU and Site Connect, plus other Clinical Systems as required Carry out required activities in JV eTMF for all Clinical Vault/eTMF user access requests in accordance with the documented process Carry out required system maintenance in JV eTMF to ensure end users can perform their role in accordance with the documented process Works closely with Business owners and system owners of digital system including but not limited to Veeva Clinical Vault, to ensure GCDO teams are trained appropriately in the functionality of relevant digital systems Collaborates with other functional areas/departments and key stakeholders to maximize the utilization of the digital systems (e.g. creating dashboards, reports, ensuring best use of all Clinical Vault functionality Collaborates with partner vendors, as needed, in relation to system knowledge sharing and utilization Collaborates with subject matter experts on development of relevant digital system training materials, QMS documentation, and Validation activities and documentation Maintains a sound familiarity with Jazz's systems and related processes Establishes and maintains, digital systems on behalf of GCDO primarily the Veeva Clinical Vault applications eTMF, CTMS, SSU and Site Connect, plus other Clinical Systems as required Carry out required activities in JV eTMF for all Clinical Vault/eTMF user access requests in accordance with the documented process Carry out required system maintenance in JV eTMF to ensure end users can perform their role in accordance with the documented process Works closely with Business owners and system owners of digital system including but not limited to Veeva Clinical Vault, to ensure GCDO teams are trained appropriately in the functionality of relevant digital systems Collaborates with other functional areas/departments and key stakeholders to maximize the utilization of the digital systems (e.g. creating dashboards, reports, ensuring best use of all Clinical Vault functionality Collaborates with partner vendors, as needed, in relation to system knowledge sharing and utilization Collaborates with subject matter experts on development of relevant digital system training materials, QMS documentation, and Validation activities and documentation Maintains a sound familiarity with Jazz's systems and related processes Identifies improvement opportunities related to digital systems, and assists with developing enhancement plans and roadmaps Organizes and delivers relevant specialist training sessions and workshops with a key focus on digital systems Required Knowledge, Skills, and Abilities IT-literate and passionate/experienced towards new technology and digital systems including, but not limited to Microsoft-based applications and Veeva Clinical Vault applications CTMS, eTMF, SSU and Site Connect An experienced clinical trials professional who is well versed in the field of clinical study management activities, combined with excellent project management, training & mentoring capabilities Previous experience working in Veeva Clinical Vault as an end user, business, or system administrator Ability to effectively interface with CROs and software vendor Previous experience working in clinical trials, with emphasis on GxP and compliance Has a sound working knowledge of clinical operations, clinical processes, Trial Master File regulations medical terminology, global CROs and vendor management Excellent interpersonal and communication skills, both written and verbal Good time management and organizational skills Quality driven with a focus on attention to detail Ability to work independently and take initiative Flexible approach with respect to work assignments and new learning Ability to prioritize workload and manage multiple and varied tasks with enthusiasm Ability to work effectively in a matrix environment and to demonstrate, and foster, teamwork within the group, as well as across the organization Required/Preferred Education and Licenses A minimum of a BA/BS, preferably in the scientific/healthcare and/or technology field A minimum of 5 years of experience in clinical related technology for the pharmaceutical/biotechnology industry Knowledge of FDA/ICH guidelines and industry standard practices regarding the management of clinical trial data and studies. Working knowledge of FDA Guidance Documents: Computerized Systems Used in Clinical Trials, General Principles of Software Validation. Working knowledge of 21 C.F.R. Part 11 Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. FOR US BASED CANDIDATES ONLY Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. For this role, the full and complete base pay range is: $100,000.00 - $150,000.00 Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis. At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
Vice President, Investor Servicing page is loaded Vice President, Investor Servicing Apply locations London, England time type Full time posted on Posted 16 Days Ago job requisition id R Location London - One Canada Square, Level 26 Business - Brookfield Oaktree Wealth Solutions Brookfield Asset Management, a leading global alternative asset manager, has an exemplary 100+ year history of owning and operating real assets and related businesses. In 2019, Brookfield acquired a majority interest in Oaktree Capital, a leader among global investment managers specializing in credit and other alternative investments. Together, Brookfield and Oaktree share a long-term, value-driven, contrarian investment style, focusing on sectors in which their in-depth operating experience and market knowledge provide a competitive advantage. Brookfield Oaktree Wealth Solutions is a dedicated business delivering the unparalleled alternative investment expertise of Brookfield and Oaktree to private wealth investors, in partnership with their financial advisors. The business unit is dedicated to effectively supporting the financial intermediary community and bringing timely & unique solutions to market with the individual investor in mind. Brookfield Culture Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses. Job Description Job Description The Vice President will be responsible for executing client service initiatives for BOWS International with a dedicated focus on the EMEA region. The role will primarily support the EMEA Sales Team and Clients to deliver a world-class investor experience. The Vice President will collaborate with counterparts across the globe including APAC and North America. The Vice President must become a specialist in both the firm's organizational structure as well as its products and strategies. The role will be responsible for interacting with external parties including private wealth clients and service providers and coordinating and collaborating with internal Brookfield and Oaktree fund teams and departments, interacting with all levels of the organization. The successful candidate must be resourceful, organized, proactive, detail-oriented, have a strong ability to problem-solve, multi-task, and be a team player. The role will be report to the Managing Director and Head of BOWS Investor Relations. Key Responsibilities Own the execution of key client service initiatives in EMEA Region Work closely with sales professionals in the region to provide day-to-day support in managing existing client relationships and building new relationships with prospective clients, including but not limited to, due diligence, onboarding processes, client engagement activities, ongoing servicing support and stakeholder management Collaborate and communicate effectively with other functional teams within BOWS, including Marketing, Legal, Product, and Operations Collaborate and communicate effectively with various functions within the sponsor organizations (Brookfield and Oaktree) and fund teams including, Product Specialists, Finance, Operations, Tax, and Legal Qualifications & Requirements 10+ years of experience with a focus in one or more of the following areas: client service, investor servicing, investor relations Experience working with private funds and/or semi-liquid funds and/or public securities CPA, CA, CFA, CAIA, or progress towards one of these designations is considered an asset In-depth knowledge of real estate, infrastructure, private equity, or credit is preferred Team player who demonstrates a commitment to shared success above any personal accomplishment or recognition Highly motivated, proactive self-starter with the ability to work both independently as well as collaboratively in a fast paced, global environment Excellent organizational skills and ability to handle pressure effectively to successfully manage multiple high-priority initiatives simultaneously while maintaining the highest standards of work product and adhering to stringent deadlines Experience working with third party service providers including administrators, custodians, auditors, and transfer agents is an asset Detail-oriented Exceptional work ethic and intellectual curiosity Positive, can-do attitude, exhibiting humility, professionalism and patience Analytic and strategic thinker with the ability to assess complex situations, make effective recommendations and oversee projects through completion Strong verbal and written communication skills with a clear ability to effectively coordinate with a wide variety of professionals at all levels and departments within and outside of the organization Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. Accordingly, we do not tolerate workplace discrimination, violence or harassment. We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted. Who We Are Brookfield Asset Management is a leading global alternative asset manager with over US$1 trillion of assets under management across real estate, infrastructure, renewable power and transition, private equity and credit. Brookfield owns and operates long-life assets and businesses, many of which form the backbone of the global economy. Utilizing its global reach, access to large-scale capital and operational expertise, Brookfield offers a range of alternative investment products to investors around the world-including public and private pension plans, endowments and foundations, sovereign wealth funds, financial institutions, insurance companies and private wealth investors. Brookfield Asset Management Ltd. (BAM) is a public company listed on the New York (NYSE: BAM) and Toronto (TSX: BAM) stock exchanges. Brookfield Corporation is a public company listed on the New York (NYSE: BN) and Toronto (TSX: BN) stock exchanges.
Aug 12, 2025
Full time
Vice President, Investor Servicing page is loaded Vice President, Investor Servicing Apply locations London, England time type Full time posted on Posted 16 Days Ago job requisition id R Location London - One Canada Square, Level 26 Business - Brookfield Oaktree Wealth Solutions Brookfield Asset Management, a leading global alternative asset manager, has an exemplary 100+ year history of owning and operating real assets and related businesses. In 2019, Brookfield acquired a majority interest in Oaktree Capital, a leader among global investment managers specializing in credit and other alternative investments. Together, Brookfield and Oaktree share a long-term, value-driven, contrarian investment style, focusing on sectors in which their in-depth operating experience and market knowledge provide a competitive advantage. Brookfield Oaktree Wealth Solutions is a dedicated business delivering the unparalleled alternative investment expertise of Brookfield and Oaktree to private wealth investors, in partnership with their financial advisors. The business unit is dedicated to effectively supporting the financial intermediary community and bringing timely & unique solutions to market with the individual investor in mind. Brookfield Culture Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses. Job Description Job Description The Vice President will be responsible for executing client service initiatives for BOWS International with a dedicated focus on the EMEA region. The role will primarily support the EMEA Sales Team and Clients to deliver a world-class investor experience. The Vice President will collaborate with counterparts across the globe including APAC and North America. The Vice President must become a specialist in both the firm's organizational structure as well as its products and strategies. The role will be responsible for interacting with external parties including private wealth clients and service providers and coordinating and collaborating with internal Brookfield and Oaktree fund teams and departments, interacting with all levels of the organization. The successful candidate must be resourceful, organized, proactive, detail-oriented, have a strong ability to problem-solve, multi-task, and be a team player. The role will be report to the Managing Director and Head of BOWS Investor Relations. Key Responsibilities Own the execution of key client service initiatives in EMEA Region Work closely with sales professionals in the region to provide day-to-day support in managing existing client relationships and building new relationships with prospective clients, including but not limited to, due diligence, onboarding processes, client engagement activities, ongoing servicing support and stakeholder management Collaborate and communicate effectively with other functional teams within BOWS, including Marketing, Legal, Product, and Operations Collaborate and communicate effectively with various functions within the sponsor organizations (Brookfield and Oaktree) and fund teams including, Product Specialists, Finance, Operations, Tax, and Legal Qualifications & Requirements 10+ years of experience with a focus in one or more of the following areas: client service, investor servicing, investor relations Experience working with private funds and/or semi-liquid funds and/or public securities CPA, CA, CFA, CAIA, or progress towards one of these designations is considered an asset In-depth knowledge of real estate, infrastructure, private equity, or credit is preferred Team player who demonstrates a commitment to shared success above any personal accomplishment or recognition Highly motivated, proactive self-starter with the ability to work both independently as well as collaboratively in a fast paced, global environment Excellent organizational skills and ability to handle pressure effectively to successfully manage multiple high-priority initiatives simultaneously while maintaining the highest standards of work product and adhering to stringent deadlines Experience working with third party service providers including administrators, custodians, auditors, and transfer agents is an asset Detail-oriented Exceptional work ethic and intellectual curiosity Positive, can-do attitude, exhibiting humility, professionalism and patience Analytic and strategic thinker with the ability to assess complex situations, make effective recommendations and oversee projects through completion Strong verbal and written communication skills with a clear ability to effectively coordinate with a wide variety of professionals at all levels and departments within and outside of the organization Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. Accordingly, we do not tolerate workplace discrimination, violence or harassment. We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted. Who We Are Brookfield Asset Management is a leading global alternative asset manager with over US$1 trillion of assets under management across real estate, infrastructure, renewable power and transition, private equity and credit. Brookfield owns and operates long-life assets and businesses, many of which form the backbone of the global economy. Utilizing its global reach, access to large-scale capital and operational expertise, Brookfield offers a range of alternative investment products to investors around the world-including public and private pension plans, endowments and foundations, sovereign wealth funds, financial institutions, insurance companies and private wealth investors. Brookfield Asset Management Ltd. (BAM) is a public company listed on the New York (NYSE: BAM) and Toronto (TSX: BAM) stock exchanges. Brookfield Corporation is a public company listed on the New York (NYSE: BN) and Toronto (TSX: BN) stock exchanges.
Senior Salesforce Support Analyst We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So, we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for a Senior Salesforce Support Analyst to be the subject matter expert for Salesforce support within the business. Could that be you? If guiding salesforce best practice gets you out of bed in the morning, and supporting teams puts a smile on your face then we would love to find out more about you. Here s why you ll love this role - Be the go to expert for all Salesforce-related queries across the business. - Troubleshoot and resolve complex challenges across Salesforce and integrated platforms. - Identify recurring issues or opportunities for improvement and partner with the IT Manager to deliver smart, lasting solutions. - Work closely with trusted third party vendors to resolve high-priority tickets and incidents. Here s why you ll be great in this role You re not just technically skilled you know how to make technology work for people. You bring: - Proven hands on experience supporting Salesforce as an administrator, analyst, or support engineer. - Clear, confident communication skills you can explain technical concepts in plain, accessible language. - Familiarity with Salesforce Communications Cloud and Certinia. - Experience working with integrated platforms such as MuleSoft and MySQL. - A current Salesforce Administrator certification. The benefits - Pension 5% employer / 5% employee contribution. - WPA Health Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns and company wide Elevenses meets to discuss company direction. - Social Events Summer and Christmas parties etc. - Thank Q Awards Monthly £50 winner, yearly £500 winner. and more. Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: Unfortunately, we can t offer visa sponsorship.
Aug 11, 2025
Full time
Senior Salesforce Support Analyst We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So, we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for a Senior Salesforce Support Analyst to be the subject matter expert for Salesforce support within the business. Could that be you? If guiding salesforce best practice gets you out of bed in the morning, and supporting teams puts a smile on your face then we would love to find out more about you. Here s why you ll love this role - Be the go to expert for all Salesforce-related queries across the business. - Troubleshoot and resolve complex challenges across Salesforce and integrated platforms. - Identify recurring issues or opportunities for improvement and partner with the IT Manager to deliver smart, lasting solutions. - Work closely with trusted third party vendors to resolve high-priority tickets and incidents. Here s why you ll be great in this role You re not just technically skilled you know how to make technology work for people. You bring: - Proven hands on experience supporting Salesforce as an administrator, analyst, or support engineer. - Clear, confident communication skills you can explain technical concepts in plain, accessible language. - Familiarity with Salesforce Communications Cloud and Certinia. - Experience working with integrated platforms such as MuleSoft and MySQL. - A current Salesforce Administrator certification. The benefits - Pension 5% employer / 5% employee contribution. - WPA Health Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns and company wide Elevenses meets to discuss company direction. - Social Events Summer and Christmas parties etc. - Thank Q Awards Monthly £50 winner, yearly £500 winner. and more. Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: Unfortunately, we can t offer visa sponsorship.
Here's a chance to step into a pivotal role with serious career potential. We're looking for a proactive and detail-focused Insurance Administrator to support the day-to-day operations of a thriving insurance function. Client Details Based in Doncaster, this position offers the balance of stability, variety, and progression-ideal for someone who enjoys making systems run smoothly and providing excellent service. Description Manage and maintain accurate insurance records and documentation. Coordinate with internal teams and external providers to ensure compliance with insurance requirements. Assist in the preparation and submission of insurance claims. Monitor policy renewals and ensure timely updates to coverage details. Respond to insurance-related queries from internal stakeholders. Support audits by providing necessary documentation and information. Identify opportunities for process improvement within insurance administration tasks. Ensure all tasks align with company policies and industry regulations. Profile A successful Insurance Administrator should have: Previous experience in an administrative role ideally related to insurance Strong organisational skills and attention to detail. Familiarity with insurance processes and documentation. Proficiency in Microsoft Office applications, particularly Excel and Word. Excellent communication skills for liaising with internal and external stakeholders. A proactive approach to problem-solving and task management. Job Offer Salary up to 30,000 depending on experience Based in Doncatser, Hybrid Working. Grow within a friendly and professional team Comprehensive company perks covering wellbeing, lifestyle, and financial extras Genuine opportunities for growth and skill development Supportive environment where your contribution is truly valued
Aug 11, 2025
Full time
Here's a chance to step into a pivotal role with serious career potential. We're looking for a proactive and detail-focused Insurance Administrator to support the day-to-day operations of a thriving insurance function. Client Details Based in Doncaster, this position offers the balance of stability, variety, and progression-ideal for someone who enjoys making systems run smoothly and providing excellent service. Description Manage and maintain accurate insurance records and documentation. Coordinate with internal teams and external providers to ensure compliance with insurance requirements. Assist in the preparation and submission of insurance claims. Monitor policy renewals and ensure timely updates to coverage details. Respond to insurance-related queries from internal stakeholders. Support audits by providing necessary documentation and information. Identify opportunities for process improvement within insurance administration tasks. Ensure all tasks align with company policies and industry regulations. Profile A successful Insurance Administrator should have: Previous experience in an administrative role ideally related to insurance Strong organisational skills and attention to detail. Familiarity with insurance processes and documentation. Proficiency in Microsoft Office applications, particularly Excel and Word. Excellent communication skills for liaising with internal and external stakeholders. A proactive approach to problem-solving and task management. Job Offer Salary up to 30,000 depending on experience Based in Doncatser, Hybrid Working. Grow within a friendly and professional team Comprehensive company perks covering wellbeing, lifestyle, and financial extras Genuine opportunities for growth and skill development Supportive environment where your contribution is truly valued
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting Companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. Role purpose The role requires the ability to effectively collaborate with Risk / Transitions / Finance to secure their buy-in and implement improvements to systems, processes, and technology, as appropriate. To apply knowledge and insights concerning the Customer Operations function and how this impacts our policyholders. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes to our policyholders, shareholders, and trustees on a consistent basis. Our Company values are expected to be reflected in the delivery and performance of every role. Specific accountabilities assigned to the role of Senior Pension Operations Analyst within Customer Operations: Supporting the Outsourced Administration Manager and Outsourced Administration Team Leader to maintain oversight of PIC's Outsourced Administration Teams and ensure PIC Policyholders always receive exceptional customer service, ensuring they are hitting their KPI's and other commitments Conducts thorough analysis of quality assurance checking of work carried out by the outsourced administration teams, including file reviews, call handling, key processes, pension increases, new process checking and complaint reviews. Identifying trends, training opportunities and process improvements Responsible for reviewing funding calculations, including working with internal actuaries to solve queries Collaborates with outsource administrators on complex calculations and answers complex queries Produces inputs into MI and reports for PIC Senior Management Helps identify and implement process improvements/efficiencies in PICs administration model Undertakes ad-hoc project work as required, managing work streams and making sure timescales are met Attends and participates in client meetings with our Outsourced Administrators Liaise with regulatory bodies such as the Financial Ombudsman Service Takes ownership for their own learning and development in both technical (e.g. data analysis and critical judgement) and non-technical (self-insight and relationship management) skills of Pension Services Team Ensure our outsourced administration partners are understanding and working within PIC guidelines for Consumer Duty Providing a high level of service to Trustee clients and suppliers Providing pension technical expertise, with the ability to interpret rules and legislation Provides knowledge and insights concerning the Customer Operations function and how this impacts our policyholders Knowledge Good technical knowledge of defined benefit pension schemes Established knowledge of Pensions Administration, especially defined benefit pension schemes Established knowledge of complex manual pension calculations Familiar with pensions buy-ins & buy-outs and transitions process Experience Experience working in defined benefit pensions administration Experience of delivering excellent customer service when dealing with external and internal stakeholders In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), study support with qualifications, a generous pension scheme and much more.
Aug 10, 2025
Full time
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting Companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. Role purpose The role requires the ability to effectively collaborate with Risk / Transitions / Finance to secure their buy-in and implement improvements to systems, processes, and technology, as appropriate. To apply knowledge and insights concerning the Customer Operations function and how this impacts our policyholders. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes to our policyholders, shareholders, and trustees on a consistent basis. Our Company values are expected to be reflected in the delivery and performance of every role. Specific accountabilities assigned to the role of Senior Pension Operations Analyst within Customer Operations: Supporting the Outsourced Administration Manager and Outsourced Administration Team Leader to maintain oversight of PIC's Outsourced Administration Teams and ensure PIC Policyholders always receive exceptional customer service, ensuring they are hitting their KPI's and other commitments Conducts thorough analysis of quality assurance checking of work carried out by the outsourced administration teams, including file reviews, call handling, key processes, pension increases, new process checking and complaint reviews. Identifying trends, training opportunities and process improvements Responsible for reviewing funding calculations, including working with internal actuaries to solve queries Collaborates with outsource administrators on complex calculations and answers complex queries Produces inputs into MI and reports for PIC Senior Management Helps identify and implement process improvements/efficiencies in PICs administration model Undertakes ad-hoc project work as required, managing work streams and making sure timescales are met Attends and participates in client meetings with our Outsourced Administrators Liaise with regulatory bodies such as the Financial Ombudsman Service Takes ownership for their own learning and development in both technical (e.g. data analysis and critical judgement) and non-technical (self-insight and relationship management) skills of Pension Services Team Ensure our outsourced administration partners are understanding and working within PIC guidelines for Consumer Duty Providing a high level of service to Trustee clients and suppliers Providing pension technical expertise, with the ability to interpret rules and legislation Provides knowledge and insights concerning the Customer Operations function and how this impacts our policyholders Knowledge Good technical knowledge of defined benefit pension schemes Established knowledge of Pensions Administration, especially defined benefit pension schemes Established knowledge of complex manual pension calculations Familiar with pensions buy-ins & buy-outs and transitions process Experience Experience working in defined benefit pensions administration Experience of delivering excellent customer service when dealing with external and internal stakeholders In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), study support with qualifications, a generous pension scheme and much more.
