10 jobs found

Arden White are proud to be supporting Heritage Automotive with the recruitment of an additional Service Advisor for their stunning Volkswagen dealershipin Salisbury. Here at Heritage, you will work side by side with some of the most knowledgeable and passionate individuals the industry has to offer. VW has proven its ability to reach people across the globe through its expansion click apply for full job details

Job Introduction We are recruiting for a Service Advisor to join our Volkswagen Dealership in Worcester. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services. Role and Responsibilities Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover. Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls. Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time. About you You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers A well-presented individual with a desire, attitude and character to succeed Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided. What we offer 25 days holiday plus bank holidays Pension scheme Health & wellbeing benefits Group life insurance Staff discount on car servicing Listers Benefits - discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Why Listers? Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There's a reason why this is the case, actually there's over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.

We are looking to add to our team of bright, energetic, customer-orientated team players in Northampton - with individuals who are able to look after the immediate and future needs of our customers. This is a fantastic opportunity to work for a long established, family run, reputable Main Dealer. Key responsibilities will include: • Creating an immediate and long-lasting rapport with our customers • Managing customers' service experience • Offering products and services to cement business relationships with customers Required Experience: Experience within the motor industry is desired but not essential however the successful Customer Advisor will have: • Previously worked within a customer service/hospitality role • An understanding of exceptional customer service • A commitment to selling extra value • Ability to work as part of a team as well as an individual • Good IT skills Benefits: * We off a competitive basic salary with realistic uncapped earning of approximately £32,000 * Partially subsidised Volkswagen vehicle on a staff benefit scheme * 22 days holiday plus Bank Holidays * Company Pension Scheme * Comprehensive training and support programme

We are looking to add to our team of bright, energetic, customer-orientated team players in Kettering - with individuals who are able to look after the immediate and future needs of our customers. This is a fantastic opportunity to work for a long established, family run, reputable Main Dealer. Key responsibilities will include: • Creating an immediate and long-lasting rapport with our customers • Managing customers' service experience • Offering products and services to cement business relationships with customers Required Experience: Experience within the motor industry is desired but not essential however the successful Customer Advisor will have: • Previously worked within a customer service/hospitality role • An understanding of exceptional customer service • A commitment to selling extra value • Ability to work as part of a team as well as an individual • Good IT skills Benefits: * We off a competitive basic salary with realistic uncapped earning of approximately £32,000 * Partially subsidised Volkswagen vehicle on a staff benefit scheme * 22 days holiday plus Bank Holidays * Company Pension Scheme * Comprehensive training and support programme

Customer Service Representative - Automotive- Hybrid Remote At TTEC, we're all about the Human Experience. Elevated. As a Mobility Advisor in Leeds , United Kingdom for TTEC you'll be a part of creating and delivering amazing customer experiences for Volkswagen's business customers while you also #ExperienceTTEC, an award-winning employment experience and company culture. You'll be working in a hybrid working model which is a blend of remote work and occassionally working onsite. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you'll be supporting business customers for VW, the leading multi-branded motor manufacturer. Whether it's getting answers for customers quickly, consulting on products or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer savvy What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to the Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. Primary Location :GB-ENG-West Yorkshire Job :_Customer Care Representative

POSITION: Parts Advisor SALARY: Up to £25,500 OTE BENEFITS: Company Pension,Othergreat benefits subject to candidate HOURS: 42.5 Hours per week including alternate Saturday mornings LOCATION: Dunfermline KY11 7EG DESCRIPTION: Established since 1987, our client is an independent and privately-owned business working with ŠKODA since the dealership was first opened. Today our client is now one of the UK's leading dealership groups for ŠKODA with sites located in Halbeath, Dunfermline, Sighthill, Edinburgh, and Stirling. Due to continued success the company is currently looking to bring on an experienced Parts Advisor at their Dunfermline dealership located at Halbeath Motor Park. You will be working within the company's very busy Aftersales Department to ensure the company's core values are always upheld. DUTIES WILL INCLUDE: Work within the parts department, serving external and internal customers, providing advice on genuine parts and accessories. Matching orders against stock items and sourcing parts. To maintain skill levels and full awareness of all technology used in the ŠKODA range, attending relevant Parts training when required. Deliver the highest level of customer service and satisfaction to ensure first time fix is achieved. Play your part in looking after incoming and outgoing call handling and face-to-face transactions. Managing goods in and out. Working with suppliers, placing orders or returns and processing paperwork accurately. Cash handling. THE IDEAL CANDIDATE: It is preferred although not essential that the candidate has the Parts Advisor qualification within ŠKODA, Volkswagen, Audi or Seat. If you are close to getting your qualification or simply have a large amount of experience with one of the brands or if you have moved away from the group and are looking to come back, you will also be considered. Good levels of computer literacy. Previous experience of dealer management and parts catalogue systems. Full UK manual driving licence is desirable but not essential. Previous experience is essential. Live within a commutable distance and have the right to work in the UK. In order to apply please send a C.V and covering letter by clicking on the apply button below. Keywords: Parts Advisor, Part Assistant, Automotive Parts, Car Parts, Branch Assistant, Customer Service, Skoda, Seat, VW, Volkswagen, Audi

Return on Investment is a market-leading, pioneering business based in Nantwich in South Cheshire employing over 350 employees across five locations. ROI is a unique business; our success is based on an absolute focus on delivering excellence to our clients by creating a company that people love to work for. ROI has diversified our services over the last 18 months; we are increasingly able to provide genuinely innovative solutions to our clients' challenges. As a result, we are currently looking for Business Sales Managers to represent a major automotive client providing renewals services to customers. This role combines providing customers with an excellent experience at the end of their lease (company vehicle) with sales; through having a detailed and in-depth conversations you will be able to provide them with options to sign a new agreement. This is a targeted sales position. The role is based in Nantwich with some home working (2-3 days per week). You will be provided with the necessary training and equipment. It will be beneficial to be based within 1 hour of Nantwich in the future, so please consider this before applying. The roles involve: • Contacting customers of our client towards the end of their vehicle lease • Identifying, solving or escalating issues • Scoping options for renewal by working with customers to identify the best options for a new lease vehicle • Promoting the brand positively and enthusiastically to new and existing customers • Demonstrating world-class customer service, building excellent relationships with our clients. A good track-record of sales, particularly solutions selling in a b2b environment will give you an advantage in the role, however we are also looking for: • Excellent communicators, comfortable having conversations with a range of different fleet customers (telephone and email etc.) • Curious, engaging people, comfortable investigating facts and having rich and detailed conversations with customers • Organisation and self-motivation with a strong sense of personal accountability • Strong IT skills; any experience of using CRM/Database systems is advantageous • You should possess both strong customer services skills with the confidence to identify leads and upsell opportunities. Why you should work for ROI: ROI has an excellent track record of innovation, and you will find that our approach will give you excellent support and career development. You will be: • Supported by a skilled and passionate management team • Working with some of the world's most recognisable brands, including BMW, Peugeot, Hyundai, Kia, Honda, LeasePlan and Volkswagen • Given genuine opportunities for career progression and enrichment - there are many career avenues within the business from this entry point into the company • Offered a highly competitive benefits package including a £500 health and wellbeing allowance, medical benefits, the opportunity to apply for funding for future study, access to discounts for the purchase or lease of vehicles and an excellent pension scheme. If you feel you have the necessary skills and experience to be successful in this role click on "APPLY" today, forwarding an up to date copy of your CV for consideration in the first instance. Location : Nantwich, Cheshire and Remote Contract Type : Permanent Hours : Full Time, 9:00AM - 5:30PM Salary : Up to £24,000 basic plus benefit package worth £1,500 p/a. Uncapped bonus. Realistic on target earnings - £45,000 Benefits : £500 heath allowance, private medical insurance, Health Shield and much more! You may have experience of the following: Sales Advisor, Sales Executive, Inbound Sales Advisor, Internal Sales Advisor, Account Handler, Outbound Sales, Account Executive, Sales Support, Account Manager, Customer Service Advisor, Customer Service Representative, Call Centre Operative, etc. Ref:

Automotive Parts Technician Advisor At TTEC, we're all about the Human Experience. Elevated. As an Automotive Parts Advisor with TTEC in Leeds, United Kingdom, you'll be a part of creating and delivering amazing customer experiences supporting Volkswagen's customers while you also #ExperienceTTEC, an award-winning employment experience and company culture. That's right - Volkswagen. You'll be working in a hybrid working model which is a blend of remote work and working onsite. What You'll be Doing Looking for an opportunity to be part of a team that delivers excellent service to vehicle dealership retailers, parts, and aftersales staff? You'll be supporting Volkswagen, a leading multi-branded motor manufacturer. You'll typically work with retailer parts and aftersales teams who have been unable to resolve an issue. You'll work in a balanced and timely manner, delivered through technical excellence, in conjunction with other members of the Parts & Technical Services Teams. You'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Assume ownership and ensure all inbound and outbound contacts are handled promptly, efficiently and with a high level of professionalism Ensure all contacts are recorded on the relevant case management/client systems following any guidelines/instructions issued to their respective teams Proactive maintenance of technical and product knowledge relevant to accurate customer or commercial decision making Provide support to the respective case management teams in resolving any customer care cases Ensure networks/retailers are following service core processes Utilise parts and technical systems to identify realistic repair and order timings What You Bring to the Role Previous experience as a Parts Technician is essential 6 months or more of customer services experience or vehicle management environment Clean and current driving licence Strong coaching skills 2+ years experience within a main dealership parts operation A strong desire to own and resolve customer, network and third-party cases coupled with high levels of association with all brands The ability to negotiate in an agile environment Ability to interpret complex information from a variety of sources (retailer, brand, factory, customer) What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to the Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. Primary Location :GB-ENG-West Yorkshire Job :_Customer Care Representative

Recruitment Open Evening VW Swindon Recruitment Evening for, Service Advisors, Parts Advisors, Vehicle Technicians & Sales Executives Date: Tuesday 14th December Time: 4pm - 7pm (you can visit us at any time during this period however please be advised that due to Covid restrictions, if we have a high volume of attendees arrive at one time, you may be asked to wait outside for a short period. Please wear a face covering and hand sanitisers will be available on site) Address: Frankland Rd, Swindon SN5 8YG Working with some of the most prestigious brands in the market, and with our enhanced basic salaries and competitive pay plans, this move could be the best move in your career so far! Our Recruitment Evening is open to everyone of all experience levels, and is a fantastic opportunity to: · Experience our state-of-the-art showroom and Workshop · Meet the current site leaders and ask any questions you may have · Find out more about Inchcape, our benefits and what we can offer you · Register your interest for current and future opportunities To register your interest and attendance, please click "apply" to this advert. **Please could you bring a copy of your CV along with you on the day** We look forward to welcoming you! As one of the leading franchised retailer groups in the UK, Inchcape partners with many of the Worlds best brands including, Audi, BMW, Jaguar, Land Rover, Mercedes-Benz, Toyota and Volkswagen, we're passionate about ensuring our customers are put first every day, everywhere. For more information about Inchcape and our vacancies, please visit

Parkway Volkswagen in Northampton is looking to recruit a new Parts Advisor for our busy Parts Department. This is a fantastic opportunity to work for a long established, family run, reputable Main Dealer. Role and Responsibilities: * To ensure goods received are despatch or stocked on a daily basis * To ensure that all stock is received, checked and properly stored * To select items accurately, progress and despatch orders efficiently * To ensure that the Company's policies and procedures are adhered to and that the Dealership Operating Standards are maintained. * To order parts and accessories, under the direction and supervision of the Service Manager * To ensure that the parts departments records are kept up to date * To ensure that an effective and efficient filing system is maintained within the Parts office * Promote satisfactory customer relations through expeditious and courteous handling of public The ideal candidate will: * Take pride in their ability to maximise the success of the department whilst simultaneously delivering exceptional levels of professionalism and customer satisfaction. * Be focussed on achieving goals; you will possess excellent interpersonal skills and will be recognised as being a self-motivated team player and target achiever. * Be able to relate and respond to people's needs * Hold a valid UK driving licence. Benefits: * We offer a competitive basic salary of £22,000 (OTE £24,000) * Partially subsidised Volkswagen vehicle on a staff benefit scheme * 22 days holiday plus Bank Holidays * Company Pension Scheme * Comprehensive training and support programme