Reservations Team Leader

Cheval Collection are looking for a Reservations Team Leaderto support ourcentral reservations team for a fixed term of one year.

Our central reservationsteam of 10reservations professionals provides a support sales service for our14 luxury propertiesinLondon, Edinburgh and Dubai. Cheval Collection is a company focused on international growth and evolving our brands Cheval Residences, Cheval Maison and MY Locanda.

As a Reservation Team Leader you will have proven experience as a Reservations Agent in a fast-paced environment and ready to take your career to the next level. You will have a good understanding of sales and reservations operations and optimising revenue via yield management in the 5-star luxury market. You will work closely with the Head of Reservations and the Assistant Reservations Manager to promote a sales-driven culture within the reservations team making sure all enquires are converted into a win and that revenue targets are achieved.

A large part of your role as a Reservations Team Leader you will supervise, guide and train the team. You will be a systems super user and will be responsible for training new starters. You will ensure that the team are performing to the company standards and that all of our guests are receiving an excellent guest experience.

We cover reservations 7 days between the hours of 8am and 8pm so work varied shift pattern is expected including weekends working.

As Reservations Team Leader, some of your duties will include

• Working as part of the reservations team to take reservations enquires and convert them to sales
• Conduct the daily team briefings and adjust team priorities throughout the day
• Coaching and supporting the reservations team on a day-to-day basis
• To ensure service excellence, standards and sales is the culture within the team
• Compiling key sales and product information and communicating with the team
• To establish and maintain good relationships with key agents, bookers and corporate contacts.

We would love to hear from you if

• Are an experienced reservation agent from a luxury hospitality business (hotels or apartments)
• Are an inspirational team leader with experience in supervising and training
• Have an excellent eye for detail with a passion for service excellence and delivery
• Are committed to maximising revenue and making every sales connection count
• Enjoy connecting with people and building relationships
• Have a positive attitude in everything you do
• Possess strong communication skills at all levels

In return we can offer you

• Competitive salary
• Annual bonus
• 30 days annual leave (increasing with service, including public holidays)
• Life Assurance
• Career progression
• Health & Wellbeing support programme
• Discounted accommodation
• Refer a friend bonus
• Season Ticket Loan
• Tuition support funding
• Apprenticeship scheme
• Contribution to personal pension (after 3 months)
• Learning & Development opportunities

And many more benefits!

If you thrive on being the best you can and want to join our award-winning team then look no further and apply now!

Helpful to know

The role is based at 114a Cromwell Road, London with the opportunity for hybrid working.

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

A basic disclosure (DBS Check) will be requested in the event of a position being offered.