Service Delivery Manager

SWARCO UK and Ireland
SWARCO UK: The Better Way. Every Day.At the forefront of intelligent traffic management, we design and deliver innovative solutions that keep people moving safely and efficiently across the UK and Ireland. SWARCO The Better Way. Every Day.

What you will do
We have a vacancy for aService Delivery Manager - based in Dublin. Responsibilities include:

• Maintaining and publishing an integrated master schedule (PPM, statutory inspections, projects, reactive works).
• Reviewing and approving risk assessments / method statements (RAMS) for all planned works; ensure field sign off and point of work risk assessment completion.
• Monitoring live work orders; intervening when SLA risk thresholds reached; re prioritise resources dynamically.
• Tracking technician utilisation, travel efficiency, and first time fix rates; implement improvement actions.
• Reviewing customer service review pack: performance vs. KPIs, safety metrics, incident log, variations register, improvement actions, forecast.
• Conducting routine field quality audits; capture non conformances and close out actions.
• Managing on call / standby rota ensuring 24/7/365 coverage where contracted.
• Coordinating commissioning / change introduction activities with project teams to ensure safe handover to operations.
• Maintaining accurate asset registers, certification records, and statutory documentation within AFMS.

What we are looking for

• Degree / Diploma in Engineering, Facilities, or related technical discipline preferred; equivalent experience considered.
• Proven track record leading dispersed field based technical teams (electrical / mechanical / ITS / communications or similar infrastructure environments).
• Demonstrated success delivering against contractual SLAs / KPIs in a customer facing service environment.
• Evidence of building and managing work programmes balancing planned and reactive workload.
• Experience auditing and enforcing compliance with H&S and quality procedures.
• Commercial awareness: able to interpret contract terms, and support senior management in the processing of variations, and support profitability.
• Recognised H&S qualification (IOSH Managing Safely minimum; NEBOSH General / Construction desirable).
• Working understanding of electrical safety and related regulations (advantageous if role interfaces with LV / ELV systems).
• Familiarity with AFMS (Asset & Fault Management System) and related field service management / mobile workforce apps.
• Data literacy: capable of analysing service metrics and presenting actionable insights

What we offer

As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive:

• 25 days holiday raising to 28 days excluding bank holidays, plus the option to holiday.
• Company Car
• Employee Assistance Programme
• Employee discounts portal
• Life assurance

Interested?
Please apply by clicking on the link below and share your details.

Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We, therefore, encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.

We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.

Agencies, please note, that should we require recruitment agency involvement, we will contact the agencies on our PSL; we would ask that you respect the relationships we have already built with these suppliers. Any unsolicited CV to any partner or employee of our company for a role we have not actively engaged with you on, will not be liable for any payment you charge in relation to it.

Become a part of SWARCO. We look forward to receiving your comprehensive application via the online tool.

SWARCO Ireland Ltd - SWARCO
Essmore House
4 Kylemore Business Park
Kylemore Way
Dublin 8
DO8 EWP2 Ireland

SWARCO Ireland Ltd - SWARCO
Essmore House
4 Kylemore Business Park
Kylemore Way
Dublin 8
DO8 EWP2 Ireland