Deputy General Manager

Job Title: Deputy General Manager
Reports To: General Manager
Location: Derwent Manor Ltd

Position Overview

The Deputy General Manager will support the General Manager in overseeing the day-to-day operations of the business, ensuring the highest standards of service, operational efficiency, and profitability. Acting as second-in-command, you will lead departmental managers, maintain operational excellence, and step into the General Manager role during periods of absence.

This position requires a dynamic leader with strong business acumen, excellent interpersonal skills, and the ability to balance strategic planning with hands-on management.

Key Responsibilities

Operational Management

Oversee daily operations across all departments, ensuring smooth and efficient running of the business.
Maintain high standards of service delivery and operational compliance in line with company policies and legal requirements.
Monitor performance against targets, budgets, and KPIs, taking corrective action where necessary.

Staff Leadership & Development

Lead department heads, fostering a culture of teamwork, accountability, and continuous improvement.
Support recruitment, training, and performance management processes.
Ensure staffing levels are appropriate to business needs and labour costs are effectively managed.

Customer Experience

Ensure exceptional customer service is delivered consistently across all areas of the business.
Handle escalated guest feedback and complaints promptly and professionally.
Promote a customer-first culture, ensuring repeat business and positive brand reputation.

Financial & Commercial Management

Support the General Manager with financial planning, budgeting, and forecasting.
Assist in monitoring and controlling wages, payroll costs, and overall labour expenditure in line with budget.
Deal with wages, and cost reports to identify opportunities for improvement.
Assist in driving business growth through sales initiatives, promotions, and partnerships.

Compliance & Health & Safety

Support to ensure compliance with all legal, health and safety, and food safety regulations.
Support the implementation of risk assessments and training programmes.
Maintain a safe working environment for employees and guests.

Skills & Experience Required

Proven track record in a senior operational management role within hospitality or a similar service-led environment.
Strong leadership skills with the ability to inspire and motivate teams.
Excellent organisational and problem-solving abilities.
Commercial awareness and sound financial management skills, including wage and payroll control.
Exceptional communication and interpersonal skills.
Ability to work under pressure and adapt to changing business needs.

Personal Attributes

Professional, approachable, and results-driven.
High level of integrity and discretion.
Resilient and proactive with a hands-on approach.
Commitment to excellence in service delivery.

Salary & Benefits

Salary: Up to £45,000 per annum, dependent on experience.
Complimentary staff meals while on duty.
Free gym membership.

Job Types: Full-time, Permanent

Pay: Up to £45,000.00 per year

Benefits:
Company events
Discounted or free food
Employee discount
Free parking
Gym membership
On-site gym
On-site parking

Ability to commute/relocate:
Consett DH8 9BB: reliably commute or plan to relocate before starting work (required)

Education:
GCSE or equivalent (preferred)

Work Location: In person