Job Description
Job Title: Assistant Venue Manager
Location: Tite & Locke, Platform 3, Lancaster Railway Station
Reports To: Venue Manager
Contract Type: Full-Time (4 shifts/week, 40-45 hours)
About Us:
Tite & Locke is a multi-award winning station pub perched proudly on Platform 3 at Lancaster Railway Station. Run by Lancaster Brewery, we're all about quality beer, characterful service and a welcoming space for locals and visitors alike. With 24 lines (including 12 rotating craft keg and 6 cask), we champion the best of Lancaster Brewery alongside exciting guest beers.
We're a "wet only" venue - but don't mistake that for simple. With live music nights, station collaborations and a vibrant customer mix, no two days are the same.
About the Role:
We're looking for a proactive, dependable Assistant Venue Manager to support our Venue Manager in the smooth day-to-day running of this one-of-a-kind pub. From leading shifts and coaching the team, to overseeing cellar care and station liaison, this role is hands-on and varied.
If you love beer, live music and creating memorable customer experiences in a fast-paced, friendly setting - read on!
The Offer:
40-45 hours a week, across 4 shifts (6-12.5 hours each)
Weekend on/weekend off pattern for proper work-life balance
Fixed rota pattern with rotas published at least 2 weeks in advance
Progression pathways within Lancaster Brewery
Key Responsibilities:
Leadership & Team Support
Lead by example during shifts, supporting and coaching team members
Help onboard and train new starters
Foster a positive, supportive working environment
Customer Experience
Ensure friendly, prompt, and knowledgeable service
Make every customer - regulars, commuters, visitors - feel welcome
Operational Support
Support day-to-day venue operations including opening/closing
Maintain high standards of cleanliness, safety, and presentation
Live Music & Events
Help coordinate fortnightly live music and in-house events
Support event setup and guest experience
Health, Safety & Station Liaison
Ensure safety, licensing and cleanliness compliance
Work closely with station staff to manage shared space protocols
Cellar & Stock Management
Support cellar upkeep, stock rotation, and ordering
Maintain product quality and correct line cleaning practices
Cash Handling & Reporting
Manage tills, end-of-day cashing up, and weekly reporting
What We're Looking For:
At least 2 years' experience in hospitality, with time in a supervisory or management role
Customer-focused with a passion for beer and good service
Calm, proactive and reliable under pressure
Comfortable taking responsibility and leading solo shifts
Personal License holder (or willing to obtain one)
Desirable Extras:
Cask ale and craft beer knowledge
Cellar and line-cleaning experience
EPOS and stock control experience
Experience in a busy, fast-paced environment
What You'll Get:
Consistent alternate weekend off rota
30% staff discount at all Lancaster Brewery venues (post-probation)
Access to Wagestream for early pay
Training & career development through Lancaster Brewery
A friendly, tight-knit team in a genuinely unique venue
Hands-on involvement with a fantastic beer range and live events
Job Type: Full-time
Pay: £25,000.00-£28,000.00 per year
Benefits:
Employee discount
Work Location: In person