A fast growing sports-tech company on a mission to revolutionise coaching through wearable technology is looking for a strategic and hands-on Customer Success leader to join the team. You will manage a small team, drive retention and engagement, and shape the customer journey for a global community.
Key responsibilities include:
- Lead and mentor a high-performing Customer Success team
- Own customer lifecycle strategy, from onboarding to renewal
- Collaborate cross-functionally to improve product experience
- Use data to drive decisions and optimise customer outcomes
You will have:
- Proven experience in Customer Success or Account Management
- Strong leadership and communication skills
- Data-driven mindset with a passion for customer experience
- Interest in sports or tech is a plus
Details:
- Start date: ASAP
- Duration: 12 months
- Salary: £50,000-£60,000 dependent on experience
- Location: London with 3 months on-site in European base (expenses covered)