Client Partnerships Manager

Role: Client Partnerships Manager

Location: UK, London

Job type: Full time, Permanent - Hybrid

This position offers a hybrid work model, allowing flexibility between working from home and our office.

Typically, employees are expected to work 2 days in the office per week.

Why QS?

At QS, we believe that work should empower you. That's why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do - we collaborate, respect and support each other.

It's our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you'll be responsible for implementing real change in the international higher education landscape. You'll take on meaningful challenges that see a positive impact across the business and the wider sector.

We're confident you'll feel right at home here. QS was named as one of Newsweek's Top 100 Most Loved Workplaces in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation - putting us among the top 28% of workplaces globally - it's official: QS is a place where everyone can thrive.

As a Client Partnerships Manager this is what you'll be doing:

We're seeking a Client Partnership Manager with deep knowledge and a strong network in the Higher Education sector, ideally with experience in a French or German university, a vendor serving the sector, or a regulatory body.

In this role, you'll take ownership of a portfolio of clients, implementing and delivering a range of operational and consultative sales activities to support both personal and company revenue goals.

By combining effective account management, thoughtful client outreach, and a creative approach to client acquisition, you will help deliver a personalised and exceptional experience for our University partners and clients.

France and Germany have been a key markets for QS, particularly in collaboration with business schools, and we're expanding our reach with government entities, new clients, and innovative products in the sector.

You'll be instrumental in driving the territory strategy and its successful implementation. Your experience and creativity will be valued in expanding the QS brand, with opportunities for both domestic and international travel.

Role responsibilities:

• Collaborate with an experienced team and work independently to create a comprehensive communications strategy for engaging prospective clients through phone, email, webinars, and other online channels, utilising HubSpot to drive client acquisition.
• Responsible for managing a personal quota of existing clients and delivering a personal revenue target through a combination of account management and new client acquisition.
• Update and maintain a thorough record of customer interactions in the CRM system (Hubspot), helping to build and deliver a personalised experience based on client preferences.
• Embrace a culture of continuous feedback and work collaboratively with all teams to improve the client experience.
• Use initiative to scale up client quota and develop innovative approaches and strategies to reach revenue targets.
• Continue engaging with government including ministry of education, French and German embassies in countries where QS may be holding events.
• Manage France and Germany as the primary territories, with additional secondary territories included in the portfolio as appropriate.
• Provide timely memos and updates about the market to Senior Leaders and to the ELT when needed.
• Any other duties as required, in order to reach ambitious revenue goals.

Key skills and experience:

• Fluency in French or German as well as English is required; proficiency in other languages is a plus.
• Demonstrative examples of consultative sales and leadership experience.
• Educated to a degree or equivalent level.
• Track record of sales achievement.
• Ability to travelwithin France and Germany and some international travel (mostly within EU, UK).
• Understanding sales process and CRM - preferably hub spot.
• A demonstratable commitment to customer satisfaction. Our clients are everything - our CPM needs to genuinely enjoy working out complex problems and going the extra mile for our partners.
• Knowledge of the international higher education sector, with a focus on the French or German systems, including mergers, business schools, and public universities.
• A self-motivated individual who is passionate about the sales process and skilled in pipeline and opportunity management, forecasting, territory and account planning, multi-channel client communication, building client relationships, and account management.

Please note, if you don't meet all the criteria but believe you have the skills and passion to thrive in this role, we encourage you to apply.

So, who are we and what do we do?

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We're behind the world's most widely read university rankings (Meltwater 2023). Our QS World University Rankings reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world's leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you'll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11
international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we're strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

We take investing in our people very seriously.

As standard you will have:

• Competitive base salary
• Access to an annual bonus scheme (for qualifying roles only)
• 25 days annual leave, plus bank holidays - increasing to 27 days after 5 years'
• Access to a Buy Holiday scheme allowing you to buy up to 5 additional holiday days per year
• Enhanced maternity and paternity leave
• Generous pension through Royal London
• Comprehensive private medical insurance and wellness scheme through Vitality
• Access to QSmiles - a discount scheme that actually makes a significant difference
• Cycle to work scheme
• A vibrant social environment and multicultural and multinational culture

But that's not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App - the app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs - including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning - with over 5000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme

Like what you've heard? Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it's important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

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