Senior IT Field Delivery Engineer Wales

Role: Senior IT Field Delivery Engineer Wales

Location: Field-based (Wales)

Contract Type: Permanent

Salary Package: Competitive base salary plus large company benefits, a flexible benefits scheme, and two paid volunteering days per year

Hours: 9:00 am - 5:30 pm, Monday to Friday

Role Purpose:

To attend various sites across Wales to provide IT support for hardware and software, ensuring services are delivered efficiently and in line with agreed Service Level Agreements (SLAs).

Please note: Security clearance, or a willingness to apply, will be required for this role.

Key Responsibilities:

• Diagnose, repair, and maintain IT hardware (PCs, laptops, printers, and peripherals) across multiple sites. May also include basic support for servers, AV, telephony, and network infrastructure.

• Resolve operating system and application-related incidents in line with defined procedures.

• Deliver IMAC (Install, Move, Add, Change) work to required specifications.

• Maintain regular communication with relevant internal teams and site contacts throughout the working day.

• Handle part replacements (including RMA generation and physical movement) efficiently and accurately.

• Meet the key performance indicators (KPIs) set for your role.

• Adhere to local site-specific fire, security, and health and safety regulations.

• Ensure all incidents are logged, updated, and closed on the IT service management (ITSM) tool within SLA.

• Keep up to date with new technologies and maintain relevant knowledge and skills.

• Participate in 24/7 rota cover (where applicable).

• Work occasional overtime when required.

• Support team productivity by mentoring other engineers where appropriate.

• Maintain company equipment in good working condition.

• Be familiar with applicable site policies and procedures.

• Produce or update technical documentation when required.

• Carry out any other reasonable duties as requested by your line manager.

Skills and Experience:

• Full UK driving licence

• Excellent customer-facing and communication skills

• Professional and presentable at all times

• Self-motivated and well-organised, with the ability to work independently

• Able to obtain required Government and/or Police security clearance (unrestricted)

• Relevant technical certifications (or ability to obtain them)

• Minimum CompTIA A+ qualification or equivalent experience

• Familiarity with operating system admin tools, application support, and telephony

• Able to work at height and perform manual handling tasks

• Demonstrates positive behaviours that support teamwork and productivity