Chartered Institute of Procurement and Supply (CIPS)
Corsham, Wiltshire
Defence Digital Commercial Officer Location: MOD Corsham (SN13 9ET) as base location. Job Summary We are looking for talented and hard-working individuals with demonstrable commercial experience or transferable skills, to join us in providing a full procurement service for digital technology capability across Defence. Defence Digital is responsible for delivering and integrating new digital capabilities, giving our forces the advantage on the cyber battlefield to combat an ever-evolving threat. In support,Defence Digital Commercial is building a centre of procurement excellence, focusing on getting the best outcomes across all our contracts. We are developing a more strategic approach to supplier relationship management and implementing new ways of working that will embed good practice category management. We are committed to developing our staff, providing opportunities to develop and grow within an inclusive and supportive environment. You will work within a highly capable, diverse team who will support you to develop your professional and personal skills, knowledge, and experience, including a fully funded professional qualification (Chartered Institute of Procurement & Supply (CIPS). Job Description The Defence Digital Space Category team provides commercial support to the SKYNET family of military communication satellites that are currently operated for the Ministry of Defence (MOD) and which provide strategic communication services to the UK Armed Forces and Allies. The Space Category team in Defence Digital are responsible for placing and managing contracts in support of the MOD's satellite communication capabilities, which includes the military satellites, ground support infrastructure, terminals, modems, and bandwidth. This is an exciting time to join the Space Category, as we transition to a pan-Government Enterprise Space Category (ESC), that aims to drive collaborative behaviours, improved procurement strategies and deliver better value for money across Government in Space The roles available within the team cover the full range of activities required of the Commercial function to help Defence Digital deliver the SKYNET 6 Programme. This includes: Leading and supporting competitive and single-source procurements for the next generation of new and complex military satellites, ground infrastructure, terminals and other equipment; Sourcing and contract management of Space Professional Services contracts; Management of existing contracts to deliver the critical in-service support to the SKYNET system; and, Management of existing contracts to design and manufacture satellites and equipment that will sustain the programme into the next decade. All members of the Space Category team will also be actively involved in the development and implementation of the pan-government Enterprise Space Category through inputs into the category strategy and related workstreams. Some of the roles will have line management responsibility. This position is advertised at 37 hours per week, full time equivalent. There may be opportunities for part time candidates if a job share partnership can be established, subject to full time hours being achievable. Offers made to candidates below 37 hours per week (FTE) will be subject to business need and at the Authority's sole discretion. As part of flexible resourcing, reserve candidates may be offered alternative roles within DD Commercial teams, although key responsibilities will remain the same. Person Specification Previous experience of sourcing, delivering, and managing simple contracts. Good influencing and communication skills. Awareness of Category Management. Confident with making decisions and able to work effectively both independently and as part of a team. Ability to manage competing priorities. Ability to analyse, interpret and draft contractual wording with a strong attention to detail. Ability to build and maintain stakeholder relationships. Ability to work with and motivate others. Hold Chartered Institute of Procurement & Supply CIPS Level 4, or be willing to achieve this qualification by commencing study once in post. This will be fully funded and supported by MOD. Behaviours We'll assess you against these behaviours during the selection process: Leadership Communicating and Influencing Technical Skills We'll assess you against these technical skills during the selection process: People Standards for the Profession - Understanding Needs and Sourcing Options - Associate Commercial Practitioner People Standards for the Profession - Contract and Supplier Management - Associate Commercial Practitioner Benefits Alongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 28.97% Hybrid working options including some working from home where appropriate,although we expect the role to require office working on 4 days per week Commercial Market Skills Allowance of £1500 per annum, payable to staff on completion of CIPS Level 4 and mandatory commercial e-learning courses. Fully funded training for professional qualifications with Chartered Institute of Procurement & Supply (CIPS), a global membership organisation MOD Corsham has on site parking, staff restaurant, coffee shops, sports facilities including fully equipped 24/7 gym for a fraction of the cost of a commercial gym. Classes run daily by fully trained PT instructors. MOD Corsham is a modern building surrounded by countryside, perfect for lunchtimes walks. Where business needs allow, some roles may be suitable for a combination of office and home-based working.This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. Please note: The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at . The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey - We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Aug 10, 2025
Full time
Defence Digital Commercial Officer Location: MOD Corsham (SN13 9ET) as base location. Job Summary We are looking for talented and hard-working individuals with demonstrable commercial experience or transferable skills, to join us in providing a full procurement service for digital technology capability across Defence. Defence Digital is responsible for delivering and integrating new digital capabilities, giving our forces the advantage on the cyber battlefield to combat an ever-evolving threat. In support,Defence Digital Commercial is building a centre of procurement excellence, focusing on getting the best outcomes across all our contracts. We are developing a more strategic approach to supplier relationship management and implementing new ways of working that will embed good practice category management. We are committed to developing our staff, providing opportunities to develop and grow within an inclusive and supportive environment. You will work within a highly capable, diverse team who will support you to develop your professional and personal skills, knowledge, and experience, including a fully funded professional qualification (Chartered Institute of Procurement & Supply (CIPS). Job Description The Defence Digital Space Category team provides commercial support to the SKYNET family of military communication satellites that are currently operated for the Ministry of Defence (MOD) and which provide strategic communication services to the UK Armed Forces and Allies. The Space Category team in Defence Digital are responsible for placing and managing contracts in support of the MOD's satellite communication capabilities, which includes the military satellites, ground support infrastructure, terminals, modems, and bandwidth. This is an exciting time to join the Space Category, as we transition to a pan-Government Enterprise Space Category (ESC), that aims to drive collaborative behaviours, improved procurement strategies and deliver better value for money across Government in Space The roles available within the team cover the full range of activities required of the Commercial function to help Defence Digital deliver the SKYNET 6 Programme. This includes: Leading and supporting competitive and single-source procurements for the next generation of new and complex military satellites, ground infrastructure, terminals and other equipment; Sourcing and contract management of Space Professional Services contracts; Management of existing contracts to deliver the critical in-service support to the SKYNET system; and, Management of existing contracts to design and manufacture satellites and equipment that will sustain the programme into the next decade. All members of the Space Category team will also be actively involved in the development and implementation of the pan-government Enterprise Space Category through inputs into the category strategy and related workstreams. Some of the roles will have line management responsibility. This position is advertised at 37 hours per week, full time equivalent. There may be opportunities for part time candidates if a job share partnership can be established, subject to full time hours being achievable. Offers made to candidates below 37 hours per week (FTE) will be subject to business need and at the Authority's sole discretion. As part of flexible resourcing, reserve candidates may be offered alternative roles within DD Commercial teams, although key responsibilities will remain the same. Person Specification Previous experience of sourcing, delivering, and managing simple contracts. Good influencing and communication skills. Awareness of Category Management. Confident with making decisions and able to work effectively both independently and as part of a team. Ability to manage competing priorities. Ability to analyse, interpret and draft contractual wording with a strong attention to detail. Ability to build and maintain stakeholder relationships. Ability to work with and motivate others. Hold Chartered Institute of Procurement & Supply CIPS Level 4, or be willing to achieve this qualification by commencing study once in post. This will be fully funded and supported by MOD. Behaviours We'll assess you against these behaviours during the selection process: Leadership Communicating and Influencing Technical Skills We'll assess you against these technical skills during the selection process: People Standards for the Profession - Understanding Needs and Sourcing Options - Associate Commercial Practitioner People Standards for the Profession - Contract and Supplier Management - Associate Commercial Practitioner Benefits Alongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 28.97% Hybrid working options including some working from home where appropriate,although we expect the role to require office working on 4 days per week Commercial Market Skills Allowance of £1500 per annum, payable to staff on completion of CIPS Level 4 and mandatory commercial e-learning courses. Fully funded training for professional qualifications with Chartered Institute of Procurement & Supply (CIPS), a global membership organisation MOD Corsham has on site parking, staff restaurant, coffee shops, sports facilities including fully equipped 24/7 gym for a fraction of the cost of a commercial gym. Classes run daily by fully trained PT instructors. MOD Corsham is a modern building surrounded by countryside, perfect for lunchtimes walks. Where business needs allow, some roles may be suitable for a combination of office and home-based working.This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. Please note: The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at . The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey - We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Please Note: The deadline for applying is 23.59 the day before the job posting end date. Job Title: Global Privacy Programme & Operations Director Location: 100VE JOB PURPOSE Are you a passionate programme leader who loves strategy development, organizational excellence and transformation? Can you build cutting edge process management and operational systems? Are you able to generate new thinking to drive change and results? Do you want a role that will focus on data as a foundation of an ambitious digital transformation agenda whilst demonstrating trusted data use? Reporting to the Chief Privacy Officer (CPO), and collaborating closely with the Central Privacy advisory team, the GPP Director will contribute to the design, execution, and ongoing enhancement of Unilever's global, multi-year privacy programme. This pivotal role involves partnering with the CPO and Central Privacy Team to advance the integration of data protection standards and drive operational improvements, consistent with Unilever's overarching privacy vision, mission and foundational principles relating to privacy and artificial intelligence. KEY COMPETENCIES Effecting large-scale change through effective programme leadership Support the CPO by providing strategic leadership for the overall programme direction and structure, including potential synergies and areas for evolution. Skilled in designing and driving initiatives that simplify existing ways of working and foster ownership, accountability and new habits related to areas of organisational compliance, such as privacy, artificial intelligence and data responsibility. Lead and continually look for ways to streamline and improve the programme and adapt to an ever-changing internal and external environment Ability to coordinate and monitor large-scale risk governance programme rollouts, ensuring milestones and KPIs are met across complex, global organisations. Able to shift perceptions of risk governance from compliance-driven to value-creating through education, storytelling and engagement. Adept at distilling complex frameworks into relatable, human-centred messaging that resonates across different levels and functions. Develops practical guides, toolkits and role-specific training to empower teams to embed privacy considerations in their daily work. Anticipates resistance, manages ambiguity and adjusts strategies to sustain momentum in complex, evolving environments. Digital tooling and operationalisation Experience supporting the deployment and adoption of digital risk assessment and automation tools, ensuring ease of adoption through clear processes, user support and feedback loops. Skilled at building bridges between technical teams, process owners, and business leaders, effectively cutting through organisational complexity and silos. Programme tracking and data insights Proficient in designing and maintaining dashboards for real-time tracking of programme health, adoption and impact metrics. Capable of synthesising programme progress, risks and insights into clear, actionable reports for Committees, Boards, and senior leadership. Stakeholder management and engagement Adept at building trust and credibility across senior leadership, functional teams and front-line stakeholders, using empathy to align diverse perspectives. Comfortable working in fluid environments, navigating bureaucracy and proactively driving progress in matrixed global structures. Support the Privacy Team, country Data Protection Officers, data privacy champions and the business teams in the adoption of privacy processes across the company Operations Oversee all policies, standards and procedures needed across the group to comply with our privacy obligations Responsible for the continuous enhancement of the Privacy Risk and Control Framework e.g. NIST for Privacy Working with local legal advisers, to support countries' management teams in achieving the implementation of the Unilever privacy programme Direct line management of three privacy specialists Accountable for overseeing the effective management of Data Subject Access Requests, Privacy Risk Assessments and ensuring processing records comply with local laws. ALL ABOUT YOU We are looking for a special candidate who can demonstrate professionalism, strong interpersonal skills, excellent time management and, in particular, expert programme managements capabilities. Established Programme Director - 12+ years experience of managing a privacy (or equivalent programme) within a multi-national global organization including managing complex technical and non-technical projects and cross-functional initiatives. Change Manager - Experienced in leading and structuring change management. Proven track record in implementing change management using tools and techniques to drive exceptional and measurable programmatic operational outcomes Strong organizational abilities, skilled at prioritisation and focus of people, time and data with and an ability to analyse and draw conclusions from large amounts of compliance-related data Ability to build relationships proactively and confidently at all levels Pragmatic and adaptable, used to assessing and evaluating risk and navigating organizational change Team player and collaborative- Ability to work collaboratively with Legal and other risk owners (such as Cyber Risk Management) to support compliance initiatives led by those teams Passionate about Privacy (or happy to become so!) - Existing privacy or data protection experience is desirable but not essential in a candidate who can demonstrate transferrable skills and experience in managing and leading an equivalent programme NOTES About Unilever Unilever is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry's, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace' Location In June 2020 we announced our plan to consolidate a number of Unilever's offices across the South East of England into a new Unilever campus in Kingston-upon-Thames in or around early 2025. However, on the 08 August 2024 we announced to our existing staff our proposal to retain our central Head Office in London, 100 Victoria Embankment ("100VE") until our lease expires in 2027. As a result of this new proposal, we will be consulting with our existing staff, and new joiners who join during this period of consultation at 100VE, on the proposal made in August 2024. During consultation we will clarify the future location of each team and function. This means your role will either be based in 100VE until 2027 or in Kingston-Upon-Thames from early 2025. As we are yet to commence consultation on the proposal you agree, until such a time when consultation has concluded, your normal place of work as set out in the enclosed Statement of Terms & Conditions will be 100VE. You agree that on the conclusion of the consultation your place of work will be 100VE or 100VE until early 2025 and then Kingston-upon-Thames ("the locations") and you will be notified of which of the locations will be your place of work after that consultation ends. What We Offer Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You'll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment. Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion at Unilever Unilever . Recruitment Fraud Cyber criminals advertise fake job adverts with prestigious employers as a way of stealing information or even defrauding individuals out of money. In the most sophisticated cases, they will set up fake websites, which have a similar address to companies like Unilever . click apply for full job details
Aug 10, 2025
Full time
Please Note: The deadline for applying is 23.59 the day before the job posting end date. Job Title: Global Privacy Programme & Operations Director Location: 100VE JOB PURPOSE Are you a passionate programme leader who loves strategy development, organizational excellence and transformation? Can you build cutting edge process management and operational systems? Are you able to generate new thinking to drive change and results? Do you want a role that will focus on data as a foundation of an ambitious digital transformation agenda whilst demonstrating trusted data use? Reporting to the Chief Privacy Officer (CPO), and collaborating closely with the Central Privacy advisory team, the GPP Director will contribute to the design, execution, and ongoing enhancement of Unilever's global, multi-year privacy programme. This pivotal role involves partnering with the CPO and Central Privacy Team to advance the integration of data protection standards and drive operational improvements, consistent with Unilever's overarching privacy vision, mission and foundational principles relating to privacy and artificial intelligence. KEY COMPETENCIES Effecting large-scale change through effective programme leadership Support the CPO by providing strategic leadership for the overall programme direction and structure, including potential synergies and areas for evolution. Skilled in designing and driving initiatives that simplify existing ways of working and foster ownership, accountability and new habits related to areas of organisational compliance, such as privacy, artificial intelligence and data responsibility. Lead and continually look for ways to streamline and improve the programme and adapt to an ever-changing internal and external environment Ability to coordinate and monitor large-scale risk governance programme rollouts, ensuring milestones and KPIs are met across complex, global organisations. Able to shift perceptions of risk governance from compliance-driven to value-creating through education, storytelling and engagement. Adept at distilling complex frameworks into relatable, human-centred messaging that resonates across different levels and functions. Develops practical guides, toolkits and role-specific training to empower teams to embed privacy considerations in their daily work. Anticipates resistance, manages ambiguity and adjusts strategies to sustain momentum in complex, evolving environments. Digital tooling and operationalisation Experience supporting the deployment and adoption of digital risk assessment and automation tools, ensuring ease of adoption through clear processes, user support and feedback loops. Skilled at building bridges between technical teams, process owners, and business leaders, effectively cutting through organisational complexity and silos. Programme tracking and data insights Proficient in designing and maintaining dashboards for real-time tracking of programme health, adoption and impact metrics. Capable of synthesising programme progress, risks and insights into clear, actionable reports for Committees, Boards, and senior leadership. Stakeholder management and engagement Adept at building trust and credibility across senior leadership, functional teams and front-line stakeholders, using empathy to align diverse perspectives. Comfortable working in fluid environments, navigating bureaucracy and proactively driving progress in matrixed global structures. Support the Privacy Team, country Data Protection Officers, data privacy champions and the business teams in the adoption of privacy processes across the company Operations Oversee all policies, standards and procedures needed across the group to comply with our privacy obligations Responsible for the continuous enhancement of the Privacy Risk and Control Framework e.g. NIST for Privacy Working with local legal advisers, to support countries' management teams in achieving the implementation of the Unilever privacy programme Direct line management of three privacy specialists Accountable for overseeing the effective management of Data Subject Access Requests, Privacy Risk Assessments and ensuring processing records comply with local laws. ALL ABOUT YOU We are looking for a special candidate who can demonstrate professionalism, strong interpersonal skills, excellent time management and, in particular, expert programme managements capabilities. Established Programme Director - 12+ years experience of managing a privacy (or equivalent programme) within a multi-national global organization including managing complex technical and non-technical projects and cross-functional initiatives. Change Manager - Experienced in leading and structuring change management. Proven track record in implementing change management using tools and techniques to drive exceptional and measurable programmatic operational outcomes Strong organizational abilities, skilled at prioritisation and focus of people, time and data with and an ability to analyse and draw conclusions from large amounts of compliance-related data Ability to build relationships proactively and confidently at all levels Pragmatic and adaptable, used to assessing and evaluating risk and navigating organizational change Team player and collaborative- Ability to work collaboratively with Legal and other risk owners (such as Cyber Risk Management) to support compliance initiatives led by those teams Passionate about Privacy (or happy to become so!) - Existing privacy or data protection experience is desirable but not essential in a candidate who can demonstrate transferrable skills and experience in managing and leading an equivalent programme NOTES About Unilever Unilever is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry's, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace' Location In June 2020 we announced our plan to consolidate a number of Unilever's offices across the South East of England into a new Unilever campus in Kingston-upon-Thames in or around early 2025. However, on the 08 August 2024 we announced to our existing staff our proposal to retain our central Head Office in London, 100 Victoria Embankment ("100VE") until our lease expires in 2027. As a result of this new proposal, we will be consulting with our existing staff, and new joiners who join during this period of consultation at 100VE, on the proposal made in August 2024. During consultation we will clarify the future location of each team and function. This means your role will either be based in 100VE until 2027 or in Kingston-Upon-Thames from early 2025. As we are yet to commence consultation on the proposal you agree, until such a time when consultation has concluded, your normal place of work as set out in the enclosed Statement of Terms & Conditions will be 100VE. You agree that on the conclusion of the consultation your place of work will be 100VE or 100VE until early 2025 and then Kingston-upon-Thames ("the locations") and you will be notified of which of the locations will be your place of work after that consultation ends. What We Offer Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You'll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment. Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion at Unilever Unilever . Recruitment Fraud Cyber criminals advertise fake job adverts with prestigious employers as a way of stealing information or even defrauding individuals out of money. In the most sophisticated cases, they will set up fake websites, which have a similar address to companies like Unilever . click apply for full job details
The role is part of the Collections and Recoveries team within Risk Services supporting Asset Finance, and or, Retail Mortgage customers. The role is primarily responsible for pro-active management of cases in arrears, assessing customer circumstances and where appropriate, offering solutions (including tailored forbearance) to mitigate losses and deliver good customer outcomes; this includes the management of late arrears cases and liaison with external solicitors where enforcement action has commenced. This role requires a high level of communication, negotiation skills, and a thorough understanding of banking regulations relating to customers experiencing payment difficulties, including Consumer Duty. Key Role Responsibilities Engage with customers experiencing payment difficulties to understand their circumstances, assess their individual needs, agree appropriate forbearance whilst ensuring good customer outcomes are delivered. Delivering good customer outcomes is central to the FCA's expectations of firms' conduct and that all colleagues will be required to demonstrate a knowledge of this key operating principle and actions taken are aligned to Consumer Duty requirements. Demonstrates a full understanding of FCA regulation, including CONC and MCOB, as it affects the management of customer accounts. Manage and support vulnerable customers in line with company policy. Operate within a set of delegated authorities as defined by the business. Maintain accurate and complete customer records, including detailed rationale to support decision making. Escalate potential issues or risks to the Collections Manager and/or the Head of Collections & Recoveries, in a prompt and effective manner. To minimise the number of repetitive enquiries from customers, adopting a 'getting it right first time' approach. In situations where forbearance has been exhausted, assess whether it would be appropriate to commence enforcement action to take possession and then sell our asset. Liaise with internal and external colleagues/contacts, may include external solicitors and asset managers where enforcement / repossessions proceedings have commenced. Provide recommendations for improvements to processes, systems, procedures and controls. Provide administrative support such as managing a generic mailbox, managing referrals from outsourced service providers and other ad-hoc duties. The Person Proven track record and at least 2 years' experience in dealing with Collections and Recoveries accounts in a Banking environment. Knowledge of the Asset Finance and or Residential Mortgage Collections & Recoveries industry is preferred. Experience of liaising with third parties, for example solicitors, receivers and asset managers. Understanding of the regulatory environment and in particular Consumer Duty, MCOB and CONC. Interpersonal Skills and Competencies Computer literate, PC skills including MS Excel and Word. Customer-focused approach. Strong communication, in particular listening skills and communicating with clarity. Problem solving and initiative. Planning, organising, flexibility and reliability. Negotiating and influencing skills. Adaptable and flexible. Ability to work with minimal supervision. Excellent planning and organisational skills. Enthusiastic "can do" attitude. Able to work under pressure and to tight deadlines. Accuracy and attention to detail. Ability to establish effective working relationships at all levels. May be required to travel to other Shawbrook premises Permanent / 37.5-hour week. Able to work extended hours on occasions when required. Flexible working approach between office and working from home. The Opportunity Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment Free access to Headspace, a mindfulness & meditation digital health app Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health Cycle to work scheme Discounts on gym membership Contributory pension scheme & death in service Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per year Option to buy or sell holiday days through our flexi-holiday scheme Discounts on gym membership nationwide Access to discounts on a range of high street and online brands Community support and charitable giving Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Aug 09, 2025
Full time
The role is part of the Collections and Recoveries team within Risk Services supporting Asset Finance, and or, Retail Mortgage customers. The role is primarily responsible for pro-active management of cases in arrears, assessing customer circumstances and where appropriate, offering solutions (including tailored forbearance) to mitigate losses and deliver good customer outcomes; this includes the management of late arrears cases and liaison with external solicitors where enforcement action has commenced. This role requires a high level of communication, negotiation skills, and a thorough understanding of banking regulations relating to customers experiencing payment difficulties, including Consumer Duty. Key Role Responsibilities Engage with customers experiencing payment difficulties to understand their circumstances, assess their individual needs, agree appropriate forbearance whilst ensuring good customer outcomes are delivered. Delivering good customer outcomes is central to the FCA's expectations of firms' conduct and that all colleagues will be required to demonstrate a knowledge of this key operating principle and actions taken are aligned to Consumer Duty requirements. Demonstrates a full understanding of FCA regulation, including CONC and MCOB, as it affects the management of customer accounts. Manage and support vulnerable customers in line with company policy. Operate within a set of delegated authorities as defined by the business. Maintain accurate and complete customer records, including detailed rationale to support decision making. Escalate potential issues or risks to the Collections Manager and/or the Head of Collections & Recoveries, in a prompt and effective manner. To minimise the number of repetitive enquiries from customers, adopting a 'getting it right first time' approach. In situations where forbearance has been exhausted, assess whether it would be appropriate to commence enforcement action to take possession and then sell our asset. Liaise with internal and external colleagues/contacts, may include external solicitors and asset managers where enforcement / repossessions proceedings have commenced. Provide recommendations for improvements to processes, systems, procedures and controls. Provide administrative support such as managing a generic mailbox, managing referrals from outsourced service providers and other ad-hoc duties. The Person Proven track record and at least 2 years' experience in dealing with Collections and Recoveries accounts in a Banking environment. Knowledge of the Asset Finance and or Residential Mortgage Collections & Recoveries industry is preferred. Experience of liaising with third parties, for example solicitors, receivers and asset managers. Understanding of the regulatory environment and in particular Consumer Duty, MCOB and CONC. Interpersonal Skills and Competencies Computer literate, PC skills including MS Excel and Word. Customer-focused approach. Strong communication, in particular listening skills and communicating with clarity. Problem solving and initiative. Planning, organising, flexibility and reliability. Negotiating and influencing skills. Adaptable and flexible. Ability to work with minimal supervision. Excellent planning and organisational skills. Enthusiastic "can do" attitude. Able to work under pressure and to tight deadlines. Accuracy and attention to detail. Ability to establish effective working relationships at all levels. May be required to travel to other Shawbrook premises Permanent / 37.5-hour week. Able to work extended hours on occasions when required. Flexible working approach between office and working from home. The Opportunity Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment Free access to Headspace, a mindfulness & meditation digital health app Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health Cycle to work scheme Discounts on gym membership Contributory pension scheme & death in service Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per year Option to buy or sell holiday days through our flexi-holiday scheme Discounts on gym membership nationwide Access to discounts on a range of high street and online brands Community support and charitable giving Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Individual Giving and Legacy Administrator We are looking for a compassionate and detail-oriented Individual Giving and Legacy Administrator to join our supportive and committed team at Heart of Kent Hospice. This is an exciting opportunity to make a real difference by supporting the success of our fundraising programmes and helping us build lasting relationships with our generous donors. Position: Individual Giving and Legacy Administrator Location: Hybrid - Aylesford, Maidstone (minimum 3 days per week in the office) Salary: £31,035 per annum Hours: Full time, 37.5 hours per week (some evening and weekend work required) Contract: Permanent Closing Date: Sunday 31st August 2025 The Role You will play a crucial role in supporting all aspects of our Individual Giving income streams, including In Memory, Regular Giving, Lottery and especially Legacy Administration from start to finish. As a first point of contact for donors and their families, you will provide empathetic, professional and timely support-administering legacy gifts, managing sensitive correspondence, and ensuring accurate financial and legal oversight. You will: Manage all legacy notifications from initial contact to closure, ensuring accurate case records Communicate with solicitors, executors, and next of kin with sensitivity and professionalism Maintain a robust audit trail for all income and work closely with Finance for reconciliations Champion high standards of supporter care, sending acknowledgements and managing stewardship journeys Help deliver lottery and other individual giving campaigns, including prize processing and reporting Ensure all work is carried out in compliance with GDPR, fundraising best practices and relevant legal obligations If you are a confident, compassionate communicator with experience in fundraising administration, and want to contribute meaningfully to a values-driven charity, we would love to hear from you. About You We are seeking someone who is proactive, meticulous and deeply committed to excellent supporter care. You will have: Direct experience in fundraising, individual giving and/or legacy administration Strong administration skills and experience in a charity or fundraising setting Hands-on CRM/database experience (Raiser's Edge preferred) Experience handling sensitive information and working in line with GDPR Excellent attention to detail and ability to manage multiple priorities Knowledge of legacy fundraising and understanding of gifts in wills High level of empathy, patience, and professionalism in written and verbal communication Proficiency in Microsoft Office (Excel, Word, Outlook) Ability to work both independently and as part of a team Benefits Include: Contributory pension scheme (with NHS continuation option if eligible) Life assurance (2x salary) Employee assistance programme 27 days annual leave, rising to 33 days with service Flexible/hybrid working (minimum 3 days per week in the office) Ongoing training, development, and support Warm and friendly team culture with a strong focus on wellbeing Opportunity to make a real impact in your community About the Organisation Heart of Kent Hospice is a compassionate charity that provides expert, free care and support to adults facing terminal illness, as well as their families and carers. Every day we help people live as well as they can for the time they have left, wherever they choose to be at home, in hospital, or at the hospice. Our values are compassion, integrity, respect and teamwork and guides everything we do. Join us in helping provide comfort, dignity and care to those who need it most. We are committed to building a diverse and inclusive workplace and are proud to be an equal opportunity employer. PLEASE NOTE: All applicants must complete our application form in full. A Standard DBS check will be required upon appointment. Other roles you may have experience of could include Fundraising Administrator, Legacy Officer, Supporter Care Executive, Individual Giving Assistant, Fundraising Support Officer, Donor Stewardship Officer, Legacy Giving Coordinator, Gifts in Wills Officer, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Aug 09, 2025
Full time
Individual Giving and Legacy Administrator We are looking for a compassionate and detail-oriented Individual Giving and Legacy Administrator to join our supportive and committed team at Heart of Kent Hospice. This is an exciting opportunity to make a real difference by supporting the success of our fundraising programmes and helping us build lasting relationships with our generous donors. Position: Individual Giving and Legacy Administrator Location: Hybrid - Aylesford, Maidstone (minimum 3 days per week in the office) Salary: £31,035 per annum Hours: Full time, 37.5 hours per week (some evening and weekend work required) Contract: Permanent Closing Date: Sunday 31st August 2025 The Role You will play a crucial role in supporting all aspects of our Individual Giving income streams, including In Memory, Regular Giving, Lottery and especially Legacy Administration from start to finish. As a first point of contact for donors and their families, you will provide empathetic, professional and timely support-administering legacy gifts, managing sensitive correspondence, and ensuring accurate financial and legal oversight. You will: Manage all legacy notifications from initial contact to closure, ensuring accurate case records Communicate with solicitors, executors, and next of kin with sensitivity and professionalism Maintain a robust audit trail for all income and work closely with Finance for reconciliations Champion high standards of supporter care, sending acknowledgements and managing stewardship journeys Help deliver lottery and other individual giving campaigns, including prize processing and reporting Ensure all work is carried out in compliance with GDPR, fundraising best practices and relevant legal obligations If you are a confident, compassionate communicator with experience in fundraising administration, and want to contribute meaningfully to a values-driven charity, we would love to hear from you. About You We are seeking someone who is proactive, meticulous and deeply committed to excellent supporter care. You will have: Direct experience in fundraising, individual giving and/or legacy administration Strong administration skills and experience in a charity or fundraising setting Hands-on CRM/database experience (Raiser's Edge preferred) Experience handling sensitive information and working in line with GDPR Excellent attention to detail and ability to manage multiple priorities Knowledge of legacy fundraising and understanding of gifts in wills High level of empathy, patience, and professionalism in written and verbal communication Proficiency in Microsoft Office (Excel, Word, Outlook) Ability to work both independently and as part of a team Benefits Include: Contributory pension scheme (with NHS continuation option if eligible) Life assurance (2x salary) Employee assistance programme 27 days annual leave, rising to 33 days with service Flexible/hybrid working (minimum 3 days per week in the office) Ongoing training, development, and support Warm and friendly team culture with a strong focus on wellbeing Opportunity to make a real impact in your community About the Organisation Heart of Kent Hospice is a compassionate charity that provides expert, free care and support to adults facing terminal illness, as well as their families and carers. Every day we help people live as well as they can for the time they have left, wherever they choose to be at home, in hospital, or at the hospice. Our values are compassion, integrity, respect and teamwork and guides everything we do. Join us in helping provide comfort, dignity and care to those who need it most. We are committed to building a diverse and inclusive workplace and are proud to be an equal opportunity employer. PLEASE NOTE: All applicants must complete our application form in full. A Standard DBS check will be required upon appointment. Other roles you may have experience of could include Fundraising Administrator, Legacy Officer, Supporter Care Executive, Individual Giving Assistant, Fundraising Support Officer, Donor Stewardship Officer, Legacy Giving Coordinator, Gifts in Wills Officer, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
At Eurostar, we're ushering in a new era of European train travel. We're the only high-speed operator that directly links the UK, France, Belgium, the Netherlands, and Germany. We've got big ambitions to spark opportunity through the power of train travel, and we'd love to have you along for the ride. An exciting opportunity has arisen to join Eurostar as its Director of Corporate, HR & Financial Systems. You will be responsible for developing and managing the information systems, delivering convergence of tools and processes within Eurostar, and designing and implementing strategic projects aimed at process optimisations by accelerating digitalization. You will manage the Corporate, HR and Finance systems team, build strategic roadmaps with business teams and run strategic governance with the CFO, the Chief People Officer and Corporate teams.You will run major transformation program(s) to align our HR and Finance processes across the UK and the continent, automate manual operations, radically modernise our application landscape and ensure we have high quality, not duplicated data. This is a permanent role based in our UK Head Office Kings Place, in the Kings Cross area. Internal use only: This role is Grade SEN based in KP. Work closely with Corporate, HR and Finance stakeholders to articulate goals, create and manage roadmaps, projects and develop strong business understanding in the IS team. Deliver strategic transformation program(s) to align and automate our processes and enable efficiency. Working with business teams set up and deliver change management enabling our colleagues to adopt modern tools and new processes. Contribute significantly to IS strategic planning, with a focus on Corporate, HR and Finance systems roadmaps, in close collaboration with the other IS senior managers and business key stakeholders to deliver the Eurostar group objectives and strategic plans. Manages the Corporate, HR and Finance systems team, budgets and vendors to deliver robust information systems and continuously improve them to support Corporate, HR and Finance processes and teams. Ensures teams uses processes and tools to deliver best practice architecture and cybersecurity for the Corporate, HR and Finance Systems information systems. Identify and manages risks for Corporate, HR and Finance Systems projects and applications to avoid or minimize negative impacts to our employees, Corporate, HR and Finance teams and processes. Operate Corporate, HR and Finance systems, ensure they are robust and stable and meeting requirements. Works closely with Corporate, HR and Finance stakeholders and her team to operate effective governance of roadmaps, systems, vendors and projects. You'll need Degree / Masters degree - or equivalent experience Experience of systems management experience. Experience of team management. Project management, program management, systems design and development experience, SDLC (software development lifecycle) experience. Experience in understanding and transforming business processes and managing requirements, preferably in a Corporate, HR and Finance context Areas of knowledge & level (basic-medium-advanced): Advanced knowledge of team management, stakeholder management and governance Advanced knowledge of systems management, software development, supplier relationship management, incident management and project management Advanced understanding and experience of Finance and HR Good understanding of information technology, cybersecurity and architecture. Strong knowledge of financial processes, contract management, procurement processes, budget management and recruitment We're constantly working to create a bright future for our company and our colleagues. That's why we offer a wide range of brilliant benefits, including: Travel benefits that can be used for both work and play including 75% off underground network from Day 1 Competitive defined benefit pension scheme Free Eurostar tickets Discounted Eurostar tickets for friends and family Ongoing training and development Lots of other exclusive deals, discounts, and perks A whole new platform for your career - If you think you've got what it takes to help us make Eurostar bigger and better than ever before then we'd love to hear from you. At Eurostar we believe in giving everyone an equal chance. We actively encourage applications from talented individuals regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, whether you're pregnant or on maternity leave.
Aug 08, 2025
Full time
At Eurostar, we're ushering in a new era of European train travel. We're the only high-speed operator that directly links the UK, France, Belgium, the Netherlands, and Germany. We've got big ambitions to spark opportunity through the power of train travel, and we'd love to have you along for the ride. An exciting opportunity has arisen to join Eurostar as its Director of Corporate, HR & Financial Systems. You will be responsible for developing and managing the information systems, delivering convergence of tools and processes within Eurostar, and designing and implementing strategic projects aimed at process optimisations by accelerating digitalization. You will manage the Corporate, HR and Finance systems team, build strategic roadmaps with business teams and run strategic governance with the CFO, the Chief People Officer and Corporate teams.You will run major transformation program(s) to align our HR and Finance processes across the UK and the continent, automate manual operations, radically modernise our application landscape and ensure we have high quality, not duplicated data. This is a permanent role based in our UK Head Office Kings Place, in the Kings Cross area. Internal use only: This role is Grade SEN based in KP. Work closely with Corporate, HR and Finance stakeholders to articulate goals, create and manage roadmaps, projects and develop strong business understanding in the IS team. Deliver strategic transformation program(s) to align and automate our processes and enable efficiency. Working with business teams set up and deliver change management enabling our colleagues to adopt modern tools and new processes. Contribute significantly to IS strategic planning, with a focus on Corporate, HR and Finance systems roadmaps, in close collaboration with the other IS senior managers and business key stakeholders to deliver the Eurostar group objectives and strategic plans. Manages the Corporate, HR and Finance systems team, budgets and vendors to deliver robust information systems and continuously improve them to support Corporate, HR and Finance processes and teams. Ensures teams uses processes and tools to deliver best practice architecture and cybersecurity for the Corporate, HR and Finance Systems information systems. Identify and manages risks for Corporate, HR and Finance Systems projects and applications to avoid or minimize negative impacts to our employees, Corporate, HR and Finance teams and processes. Operate Corporate, HR and Finance systems, ensure they are robust and stable and meeting requirements. Works closely with Corporate, HR and Finance stakeholders and her team to operate effective governance of roadmaps, systems, vendors and projects. You'll need Degree / Masters degree - or equivalent experience Experience of systems management experience. Experience of team management. Project management, program management, systems design and development experience, SDLC (software development lifecycle) experience. Experience in understanding and transforming business processes and managing requirements, preferably in a Corporate, HR and Finance context Areas of knowledge & level (basic-medium-advanced): Advanced knowledge of team management, stakeholder management and governance Advanced knowledge of systems management, software development, supplier relationship management, incident management and project management Advanced understanding and experience of Finance and HR Good understanding of information technology, cybersecurity and architecture. Strong knowledge of financial processes, contract management, procurement processes, budget management and recruitment We're constantly working to create a bright future for our company and our colleagues. That's why we offer a wide range of brilliant benefits, including: Travel benefits that can be used for both work and play including 75% off underground network from Day 1 Competitive defined benefit pension scheme Free Eurostar tickets Discounted Eurostar tickets for friends and family Ongoing training and development Lots of other exclusive deals, discounts, and perks A whole new platform for your career - If you think you've got what it takes to help us make Eurostar bigger and better than ever before then we'd love to hear from you. At Eurostar we believe in giving everyone an equal chance. We actively encourage applications from talented individuals regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, whether you're pregnant or on maternity leave.
Senior Site Reliability Engineer page is loaded Senior Site Reliability Engineer Apply remote type Remote Job: Remote locations GBR-London-5 Canada Square time type Full time posted on Posted Yesterday job requisition id JREQ190781 Senior Site Reliability Engineer - Reuters The Reuters Professional DevOps team is a global squad with members from over five countries. Our work reflects on which is a source of real-time, nonpartisan information on world events, trends and culture. The DevOps team takes a factory approach to infrastructure, by designing and developing repeatable cloud-native patterns and applying them to solve business problems. The experience and mentorship we provide to our development teams plays a key role in our collective professional growth. Joining us, you will have an opportunity to build infrastructure that spans multiple regions, auto-scales, mitigates attacks and helps our customers stay informed wherever they are. Intrigued by a challenge? Reuters Professional DevOps Team is looking for an experienced engineer, who's passionate about automation and scalability to work from our London Office . About the Role: As a Senior Site Reliability Engineer at Reuters , you will: Work with a global team, responsible for the infrastructure powering and other products Architect, diagram, document and implement highly scalable solutions for our clients that are resilient, cost-effective, and secure Plan and implement AWS Cloud infrastructure in Terraform and other IaC products Automate repetitive tasks and create CI/CD pipelines for everything Maintain end-to-end security, ensuring projects meet best practices and Thomson Reuters standards Maintain and grow observability and monitor all aspects of our infrastructure Work closely with product, development, operation and support teams; Guide them towards best practices, share knowledge, and improve the quality of our products and our user's satisfaction Assist colleagues in sprint planning, participate in GitHub code reviews, and excitedly share gained knowledge Thrive in a fast-paced, often-changing environment; Learn and apply new concepts and technologies; Push forward until the adoption of chosen solutions reaches a 100% Communicate clearly, frequently, and take pleasure in simplifying technical concepts for non-technical audiences About You: As our Senior Site Reliability Engineer, you are likely to have: Essential Skills & Experience Comfortable with various flavors of (U L)inux and ready to discuss implementations of reg(ex ular expressions) Expert at managing infrastructure as code (IaC) using Terraform while spotting and capturing reputable patterns as modules Extensive knowledge of Docker and experience efficiently packaging Java, NodeJS and Python applications Excellent knowledge of GIT and GitHub including various branching strategies, tagging, rebasing and creating a concise commit history Good understanding and experience with AWS cloud technologies, especially IAM and ECS Demonstrated ability to build Continuous Integration and Continuous Deployment pipelines using Github Actions, AWS CodeBuild, Jenkins or other platforms Good knowledge of TCP/IP networking and in-depth understanding of HTTP and adjacent technologies such a Cookies, REST, XHR, CSP, CDNs and various approaches to load balancing Experience with DevOps processes and delivering multi-region, scalable and resilient infrastructure Theoretical knowledge of security vulnerabilities and best practices for mitigating them Attention to detail and excellent ability spotting existing design patterns, standards and conventions Deep desire and practice maintaining uniformity and cleanliness in a large codebases and infrastructure projects Desirable Skills & Experience Hands on experience monitoring large production infrastructure using DataDog and CloudWatch Previously owned end-to-end responsibility in a service, including development and production support Experience using configuration management tools such as Chef, Ansible or Puppet Proficient writing code in at least one programming language such as Python, Java, JavaScript, C/C++, Ruby, Perl or similar Proficient writing and maintaining bash scripts Experience writing concise and illustrative documentation Experience Microsoft Azure and Google Cloud Experience with Data Engineering and Analytics products such as Snowflake, Redshift, Google Analytics, Segment, ELK Stack Qualifications Bachelor's degree in computer science or equivalent experience combined with theoretical knowledge What's in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here . Learn more on how to protect yourself from fraudulent job postings here . More information about Thomson Reuters can be found on Thomson Reuters informs the way forward by delivering trusted content and technology that professionals and institutions need to make the right decisions. We are modernizing the pillars of society through the digitalization of the tax and legal professions, the free press, commerce, and the rule of law, and elevating the way professionals and institutions work. Discover how Thomson Reuters approaches AI innovation as Chief Product Officer David Wong breaks down the essential components.
Aug 08, 2025
Full time
Senior Site Reliability Engineer page is loaded Senior Site Reliability Engineer Apply remote type Remote Job: Remote locations GBR-London-5 Canada Square time type Full time posted on Posted Yesterday job requisition id JREQ190781 Senior Site Reliability Engineer - Reuters The Reuters Professional DevOps team is a global squad with members from over five countries. Our work reflects on which is a source of real-time, nonpartisan information on world events, trends and culture. The DevOps team takes a factory approach to infrastructure, by designing and developing repeatable cloud-native patterns and applying them to solve business problems. The experience and mentorship we provide to our development teams plays a key role in our collective professional growth. Joining us, you will have an opportunity to build infrastructure that spans multiple regions, auto-scales, mitigates attacks and helps our customers stay informed wherever they are. Intrigued by a challenge? Reuters Professional DevOps Team is looking for an experienced engineer, who's passionate about automation and scalability to work from our London Office . About the Role: As a Senior Site Reliability Engineer at Reuters , you will: Work with a global team, responsible for the infrastructure powering and other products Architect, diagram, document and implement highly scalable solutions for our clients that are resilient, cost-effective, and secure Plan and implement AWS Cloud infrastructure in Terraform and other IaC products Automate repetitive tasks and create CI/CD pipelines for everything Maintain end-to-end security, ensuring projects meet best practices and Thomson Reuters standards Maintain and grow observability and monitor all aspects of our infrastructure Work closely with product, development, operation and support teams; Guide them towards best practices, share knowledge, and improve the quality of our products and our user's satisfaction Assist colleagues in sprint planning, participate in GitHub code reviews, and excitedly share gained knowledge Thrive in a fast-paced, often-changing environment; Learn and apply new concepts and technologies; Push forward until the adoption of chosen solutions reaches a 100% Communicate clearly, frequently, and take pleasure in simplifying technical concepts for non-technical audiences About You: As our Senior Site Reliability Engineer, you are likely to have: Essential Skills & Experience Comfortable with various flavors of (U L)inux and ready to discuss implementations of reg(ex ular expressions) Expert at managing infrastructure as code (IaC) using Terraform while spotting and capturing reputable patterns as modules Extensive knowledge of Docker and experience efficiently packaging Java, NodeJS and Python applications Excellent knowledge of GIT and GitHub including various branching strategies, tagging, rebasing and creating a concise commit history Good understanding and experience with AWS cloud technologies, especially IAM and ECS Demonstrated ability to build Continuous Integration and Continuous Deployment pipelines using Github Actions, AWS CodeBuild, Jenkins or other platforms Good knowledge of TCP/IP networking and in-depth understanding of HTTP and adjacent technologies such a Cookies, REST, XHR, CSP, CDNs and various approaches to load balancing Experience with DevOps processes and delivering multi-region, scalable and resilient infrastructure Theoretical knowledge of security vulnerabilities and best practices for mitigating them Attention to detail and excellent ability spotting existing design patterns, standards and conventions Deep desire and practice maintaining uniformity and cleanliness in a large codebases and infrastructure projects Desirable Skills & Experience Hands on experience monitoring large production infrastructure using DataDog and CloudWatch Previously owned end-to-end responsibility in a service, including development and production support Experience using configuration management tools such as Chef, Ansible or Puppet Proficient writing code in at least one programming language such as Python, Java, JavaScript, C/C++, Ruby, Perl or similar Proficient writing and maintaining bash scripts Experience writing concise and illustrative documentation Experience Microsoft Azure and Google Cloud Experience with Data Engineering and Analytics products such as Snowflake, Redshift, Google Analytics, Segment, ELK Stack Qualifications Bachelor's degree in computer science or equivalent experience combined with theoretical knowledge What's in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here . Learn more on how to protect yourself from fraudulent job postings here . More information about Thomson Reuters can be found on Thomson Reuters informs the way forward by delivering trusted content and technology that professionals and institutions need to make the right decisions. We are modernizing the pillars of society through the digitalization of the tax and legal professions, the free press, commerce, and the rule of law, and elevating the way professionals and institutions work. Discover how Thomson Reuters approaches AI innovation as Chief Product Officer David Wong breaks down the essential components.
Fixed-term until 24th April 2026. Are you passionate about creating excellent volunteer experiences? Are you looking to use your skills in volunteer communication, training and engagement to make a difference? Then join Shelter as a Corporate Volunteering Experience Officer and you could soon be playing a vital role within our Corporate Volunteering team About the role In this job you will play a vital role in the Corporate Volunteering Team; enabling Shelter to provide a quality corporate volunteering experience that equips corporate volunteers with the knowledge and skills needed, and connects them with the fight for home, supporting them to have the biggest impact possible! This is fixed term contract to backfill a maternity vacancy, with clear and impactful goals to achieve within the timeframe. Role specifics We are looking for a highly organised individual with experience in project planning and coordination, ideally with a background in project management. You will have a proven ability to work collaboratively, build positive relationships, and engage effectively with both external partners and senior stakeholders. Strong written and verbal communication skills are essential, including the ability to create clear, engaging content tailored to different audiences. You will also bring a creative approach to stakeholder engagement, producing innovative materials such as learning resources and presentations. The role requires someone who can work independently, manage competing priorities, and is committed to developing inclusive approaches to volunteering. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team Part of our Equity, Inclusion & Culture Directorate, the Volunteering team is passionate about the positive impacts of volunteering for both individuals and organisations. Collaborative and supportive, we believe that volunteers are a vital part of our growing movement for change. Right now, we're busy building a new Corporate Volunteering Team that sits within the wider Volunteering Team. We work closely with our High Value Partnerships team, which is responsible for generating income through partnerships with corporate organisations. Successes to date include developing and extending long-term, sector-leading partnerships with companies including HSBC UK, B&Q, M&S and Network Rail across England and Scotland. This is your opportunity to be part of our future success. About Shelter Home is a human right. It's our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Aug 08, 2025
Full time
Fixed-term until 24th April 2026. Are you passionate about creating excellent volunteer experiences? Are you looking to use your skills in volunteer communication, training and engagement to make a difference? Then join Shelter as a Corporate Volunteering Experience Officer and you could soon be playing a vital role within our Corporate Volunteering team About the role In this job you will play a vital role in the Corporate Volunteering Team; enabling Shelter to provide a quality corporate volunteering experience that equips corporate volunteers with the knowledge and skills needed, and connects them with the fight for home, supporting them to have the biggest impact possible! This is fixed term contract to backfill a maternity vacancy, with clear and impactful goals to achieve within the timeframe. Role specifics We are looking for a highly organised individual with experience in project planning and coordination, ideally with a background in project management. You will have a proven ability to work collaboratively, build positive relationships, and engage effectively with both external partners and senior stakeholders. Strong written and verbal communication skills are essential, including the ability to create clear, engaging content tailored to different audiences. You will also bring a creative approach to stakeholder engagement, producing innovative materials such as learning resources and presentations. The role requires someone who can work independently, manage competing priorities, and is committed to developing inclusive approaches to volunteering. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team Part of our Equity, Inclusion & Culture Directorate, the Volunteering team is passionate about the positive impacts of volunteering for both individuals and organisations. Collaborative and supportive, we believe that volunteers are a vital part of our growing movement for change. Right now, we're busy building a new Corporate Volunteering Team that sits within the wider Volunteering Team. We work closely with our High Value Partnerships team, which is responsible for generating income through partnerships with corporate organisations. Successes to date include developing and extending long-term, sector-leading partnerships with companies including HSBC UK, B&Q, M&S and Network Rail across England and Scotland. This is your opportunity to be part of our future success. About Shelter Home is a human right. It's our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Retail Development Officer Harrogate, with regular travel across Yorkshire. We offer hybrid working and we are committed to paying the Real Living Wage. About Us Yorkshire is one of the regions hardest hit by cancer. Together, we can change this. Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer in Yorkshire, and beyond. As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. The Benefits We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more. We ve got a strong set of values that inform everything we do and we re looking for people who are aligned with these. As our Retail Developement Officer, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. The Role Reporting to the Retail Development Manager, the Retail Development Officer will support with the continued growth and development of our retail network. The role holder will actively support the Retail Development Manager to build, deliver, and implement a pipeline of new sites development in retail, including shops, cafes and superstores, Yorkshire Cancer Research Centres, and other retail related projects. You will have responsibility of supporting the Retail Development Manager with market analysis and feasibility studies of potential new sites, contributing to the development of business cases, projects plans and delivery of these plans as well as contributing to compliance and ongoing maintenance and required improvements within the retail real estate. There will also be an opportunity for the role holder to inform future decision making through the delivery of business insight, KPI data and other metric reports relating to income. Specifically, you will: New Developments in Retail Support the Retail Development Manager in exploring and identifying the best locations for new shop openings, including market analysis, feasibility study, site visits, and site presentation. Assist in developing business cases for each new shop, ensuring they are financially viable and key decisions are documented. Support the development of project plans for shop openings, closures, and refits by ensuring suppliers, tradespeople and internal stakeholders are engaged and informed of key dates. Maintain and nurture relationships with appointed property agents to develop a pipeline of potential new shops. Support where possible the recruitment process for new shop managers and volunteers and ensure this is complete in time for each new shop opening. Work alongside the Retail Development Manager to identify new suppliers, ensuring they are suitable, competent, and aligned to our values. Work closely with the Facilities Manager to ensure new shops are in good condition and compliance documents are in place before being handed over to operate under business-as-usual activities. Work collaboratively with the Retail Area Manager, with regards to monitoring compliance with retail policies and procedures, as well as Health & Safety standards. Act as a visible leader in relation to all health and safety responsibilities, taking reasonable care for your own safety and the safety of others. Adhere to all Health & Safety requirements, processes and procedures. Assist as a contact for leasing and tenancy negotiations and discussions with relevant internal and external stakeholders. Support the Retail Development Manager in developing and testing new income streams, processes, and systems before moving to business-as-usual activities. Undertake regular shop visits/shop floor inspections, directing and supporting the team to deliver creative and inspiring layouts, space planning and use of point of sale to ensure that each shop maximises its sales potential, and that the visual presentation of the shops represents the brand image of Yorkshire Cancer Research. Retail Estate Development Support the Retail Development Manager, Retail Area Manager, Director of Retail & Operations, and Shop Managers in regularly reviewing our current retail estate, identifying maintenance and other improvements required. Assist in developing business cases for each project, ensuring they are financially viable and key decisions are documented. Support development of project plans for refurbishments and improvements by ensuring suppliers, tradespeople and internal stakeholders are engaged and informed of key dates. Other duties: Support the development and execution of the ten-year Retail business strategy. Deliver key business insight to drive improvements through analysis. Provide regular KPI and metric reports on income to inform future decision making and planning. About You To be considered for this role, you will need: To be ideally educated to A Level or equivalent or able to demonstrate experience in a similar role at a similar level. To have evidence of continued professional development relevant to the role purpose and level. To ideally hold a Project Management Qualification : IE APM, PRINCE2 To have experience of supporting in the delivery of multi-stakeholder projects To have excellent business acumen and an in-depth understanding of market trends To have experience of working cross functionally, both within an organisation and externally. To have experience of planning and implementing store openings. To be highly organised with good time management skills and the ability to prioritise own workload to meet deadlines. To have convincing and persuasive written, oral and presentation skills with the ability to present ideas and issues, clearly, and coherently to a wide range of audiences To have excellent IT skills with confident use of Microsoft Office packages including Word, Advanced Excel, Outlook, and PowerPoint Application Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research. To apply please submit a CV and cover letter outlining your suitability for the role to the recruitment team before 30th August 2025 . Please read our privacy notice before applying. Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual s circumstances against the needs of the charity. We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
Aug 08, 2025
Full time
Retail Development Officer Harrogate, with regular travel across Yorkshire. We offer hybrid working and we are committed to paying the Real Living Wage. About Us Yorkshire is one of the regions hardest hit by cancer. Together, we can change this. Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer in Yorkshire, and beyond. As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. The Benefits We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more. We ve got a strong set of values that inform everything we do and we re looking for people who are aligned with these. As our Retail Developement Officer, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. The Role Reporting to the Retail Development Manager, the Retail Development Officer will support with the continued growth and development of our retail network. The role holder will actively support the Retail Development Manager to build, deliver, and implement a pipeline of new sites development in retail, including shops, cafes and superstores, Yorkshire Cancer Research Centres, and other retail related projects. You will have responsibility of supporting the Retail Development Manager with market analysis and feasibility studies of potential new sites, contributing to the development of business cases, projects plans and delivery of these plans as well as contributing to compliance and ongoing maintenance and required improvements within the retail real estate. There will also be an opportunity for the role holder to inform future decision making through the delivery of business insight, KPI data and other metric reports relating to income. Specifically, you will: New Developments in Retail Support the Retail Development Manager in exploring and identifying the best locations for new shop openings, including market analysis, feasibility study, site visits, and site presentation. Assist in developing business cases for each new shop, ensuring they are financially viable and key decisions are documented. Support the development of project plans for shop openings, closures, and refits by ensuring suppliers, tradespeople and internal stakeholders are engaged and informed of key dates. Maintain and nurture relationships with appointed property agents to develop a pipeline of potential new shops. Support where possible the recruitment process for new shop managers and volunteers and ensure this is complete in time for each new shop opening. Work alongside the Retail Development Manager to identify new suppliers, ensuring they are suitable, competent, and aligned to our values. Work closely with the Facilities Manager to ensure new shops are in good condition and compliance documents are in place before being handed over to operate under business-as-usual activities. Work collaboratively with the Retail Area Manager, with regards to monitoring compliance with retail policies and procedures, as well as Health & Safety standards. Act as a visible leader in relation to all health and safety responsibilities, taking reasonable care for your own safety and the safety of others. Adhere to all Health & Safety requirements, processes and procedures. Assist as a contact for leasing and tenancy negotiations and discussions with relevant internal and external stakeholders. Support the Retail Development Manager in developing and testing new income streams, processes, and systems before moving to business-as-usual activities. Undertake regular shop visits/shop floor inspections, directing and supporting the team to deliver creative and inspiring layouts, space planning and use of point of sale to ensure that each shop maximises its sales potential, and that the visual presentation of the shops represents the brand image of Yorkshire Cancer Research. Retail Estate Development Support the Retail Development Manager, Retail Area Manager, Director of Retail & Operations, and Shop Managers in regularly reviewing our current retail estate, identifying maintenance and other improvements required. Assist in developing business cases for each project, ensuring they are financially viable and key decisions are documented. Support development of project plans for refurbishments and improvements by ensuring suppliers, tradespeople and internal stakeholders are engaged and informed of key dates. Other duties: Support the development and execution of the ten-year Retail business strategy. Deliver key business insight to drive improvements through analysis. Provide regular KPI and metric reports on income to inform future decision making and planning. About You To be considered for this role, you will need: To be ideally educated to A Level or equivalent or able to demonstrate experience in a similar role at a similar level. To have evidence of continued professional development relevant to the role purpose and level. To ideally hold a Project Management Qualification : IE APM, PRINCE2 To have experience of supporting in the delivery of multi-stakeholder projects To have excellent business acumen and an in-depth understanding of market trends To have experience of working cross functionally, both within an organisation and externally. To have experience of planning and implementing store openings. To be highly organised with good time management skills and the ability to prioritise own workload to meet deadlines. To have convincing and persuasive written, oral and presentation skills with the ability to present ideas and issues, clearly, and coherently to a wide range of audiences To have excellent IT skills with confident use of Microsoft Office packages including Word, Advanced Excel, Outlook, and PowerPoint Application Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research. To apply please submit a CV and cover letter outlining your suitability for the role to the recruitment team before 30th August 2025 . Please read our privacy notice before applying. Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual s circumstances against the needs of the charity. We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
Harris Hill are delighted to be working with a national charity to recruit for the Individual Giving Officer (Retention and Development ) in order to retain and develop the charity supporter base and help the organisation to increase loyalty and lifetime value. You will support multi channel fundraising campaigns (email, direct mail, social, digital), coordinate with suppliers, and ensure our supporters receive outstanding stewardship and engagement. You will also assist with events and community fundraising activities to help grow the charity impact. As a the Individual Giving Officer you will: Plan and execute fundraising campaigns across various channels Coordinate production of campaign materials on time and within budget Maintain accurate supporter data and ensure GDPR compliance Analyse campaign performance and contribute to continuous improvement Provide excellent stewardship and manage supporter communications Support community events and fundraisers, acting as a key contact for participants Collaborate with colleagues across teams to create seamless supporter experiences To be successful, you must have experience: A team player with excellent communication and relationship skills Highly organised, with the ability to manage multiple projects and deadlines Detail oriented and able to work accurately following procedures Experienced in digital and direct marketing campaigns Comfortable working independently and adapting to a busy environment Numerate, with skills in data handling, reporting, and budget support Experienced with CRM systems and data management Desirable Experience Individual giving and/or events fundraising Website CMS management Supporter administration Salary: £29,665 per annum Contract type: Full-time, permanent Location- Bath, hybrid working Closing date: On rolling basis Interview: TBC Recruitment process: Cv to If this sounds like you, then please do get in touch ASAP! Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Aug 08, 2025
Full time
Harris Hill are delighted to be working with a national charity to recruit for the Individual Giving Officer (Retention and Development ) in order to retain and develop the charity supporter base and help the organisation to increase loyalty and lifetime value. You will support multi channel fundraising campaigns (email, direct mail, social, digital), coordinate with suppliers, and ensure our supporters receive outstanding stewardship and engagement. You will also assist with events and community fundraising activities to help grow the charity impact. As a the Individual Giving Officer you will: Plan and execute fundraising campaigns across various channels Coordinate production of campaign materials on time and within budget Maintain accurate supporter data and ensure GDPR compliance Analyse campaign performance and contribute to continuous improvement Provide excellent stewardship and manage supporter communications Support community events and fundraisers, acting as a key contact for participants Collaborate with colleagues across teams to create seamless supporter experiences To be successful, you must have experience: A team player with excellent communication and relationship skills Highly organised, with the ability to manage multiple projects and deadlines Detail oriented and able to work accurately following procedures Experienced in digital and direct marketing campaigns Comfortable working independently and adapting to a busy environment Numerate, with skills in data handling, reporting, and budget support Experienced with CRM systems and data management Desirable Experience Individual giving and/or events fundraising Website CMS management Supporter administration Salary: £29,665 per annum Contract type: Full-time, permanent Location- Bath, hybrid working Closing date: On rolling basis Interview: TBC Recruitment process: Cv to If this sounds like you, then please do get in touch ASAP! Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Individual Giving and Legacy Administrator We are looking for a compassionate and detail-oriented Individual Giving and Legacy Administrator to join our supportive and committed team at Heart of Kent Hospice. This is an exciting opportunity to make a real difference by supporting the success of our fundraising programmes and helping us build lasting relationships with our generous donors. Position: Individual Giving and Legacy Administrator Location: Hybrid Aylesford, Maidstone (minimum 3 days per week in the office) Salary: £31,035 per annum Hours: Full time, 37.5 hours per week (some evening and weekend work required) Contract: Permanent Closing Date: Sunday 31st August 2025 The Role You will play a crucial role in supporting all aspects of our Individual Giving income streams, including In Memory, Regular Giving, Lottery and especially Legacy Administration from start to finish. As a first point of contact for donors and their families, you will provide empathetic, professional and timely support administering legacy gifts, managing sensitive correspondence, and ensuring accurate financial and legal oversight. You will: Manage all legacy notifications from initial contact to closure, ensuring accurate case records Communicate with solicitors, executors, and next of kin with sensitivity and professionalism Maintain a robust audit trail for all income and work closely with Finance for reconciliations Champion high standards of supporter care, sending acknowledgements and managing stewardship journeys Help deliver lottery and other individual giving campaigns, including prize processing and reporting Ensure all work is carried out in compliance with GDPR, fundraising best practices and relevant legal obligations If you are a confident, compassionate communicator with experience in fundraising administration, and want to contribute meaningfully to a values-driven charity, we would love to hear from you. About You We are seeking someone who is proactive, meticulous and deeply committed to excellent supporter care. You will have: Direct experience in fundraising, individual giving and/or legacy administration Strong administration skills and experience in a charity or fundraising setting Hands-on CRM/database experience (Raiser s Edge preferred) Experience handling sensitive information and working in line with GDPR Excellent attention to detail and ability to manage multiple priorities Knowledge of legacy fundraising and understanding of gifts in wills High level of empathy, patience, and professionalism in written and verbal communication Proficiency in Microsoft Office (Excel, Word, Outlook) Ability to work both independently and as part of a team Benefits Include: Contributory pension scheme (with NHS continuation option if eligible) Life assurance (2x salary) Employee assistance programme 27 days annual leave, rising to 33 days with service Flexible/hybrid working (minimum 3 days per week in the office) Ongoing training, development, and support Warm and friendly team culture with a strong focus on wellbeing Opportunity to make a real impact in your community About the Organisation Heart of Kent Hospice is a compassionate charity that provides expert, free care and support to adults facing terminal illness, as well as their families and carers. Every day we help people live as well as they can for the time they have left, wherever they choose to be at home, in hospital, or at the hospice. Our values are compassion, integrity, respect and teamwork and guides everything we do. Join us in helping provide comfort, dignity and care to those who need it most. We are committed to building a diverse and inclusive workplace and are proud to be an equal opportunity employer. PLEASE NOTE: All applicants must complete our application form in full. A Standard DBS check will be required upon appointment. Other roles you may have experience of could include Fundraising Administrator, Legacy Officer, Supporter Care Executive, Individual Giving Assistant, Fundraising Support Officer, Donor Stewardship Officer, Legacy Giving Coordinator, Gifts in Wills Officer, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Aug 08, 2025
Full time
Individual Giving and Legacy Administrator We are looking for a compassionate and detail-oriented Individual Giving and Legacy Administrator to join our supportive and committed team at Heart of Kent Hospice. This is an exciting opportunity to make a real difference by supporting the success of our fundraising programmes and helping us build lasting relationships with our generous donors. Position: Individual Giving and Legacy Administrator Location: Hybrid Aylesford, Maidstone (minimum 3 days per week in the office) Salary: £31,035 per annum Hours: Full time, 37.5 hours per week (some evening and weekend work required) Contract: Permanent Closing Date: Sunday 31st August 2025 The Role You will play a crucial role in supporting all aspects of our Individual Giving income streams, including In Memory, Regular Giving, Lottery and especially Legacy Administration from start to finish. As a first point of contact for donors and their families, you will provide empathetic, professional and timely support administering legacy gifts, managing sensitive correspondence, and ensuring accurate financial and legal oversight. You will: Manage all legacy notifications from initial contact to closure, ensuring accurate case records Communicate with solicitors, executors, and next of kin with sensitivity and professionalism Maintain a robust audit trail for all income and work closely with Finance for reconciliations Champion high standards of supporter care, sending acknowledgements and managing stewardship journeys Help deliver lottery and other individual giving campaigns, including prize processing and reporting Ensure all work is carried out in compliance with GDPR, fundraising best practices and relevant legal obligations If you are a confident, compassionate communicator with experience in fundraising administration, and want to contribute meaningfully to a values-driven charity, we would love to hear from you. About You We are seeking someone who is proactive, meticulous and deeply committed to excellent supporter care. You will have: Direct experience in fundraising, individual giving and/or legacy administration Strong administration skills and experience in a charity or fundraising setting Hands-on CRM/database experience (Raiser s Edge preferred) Experience handling sensitive information and working in line with GDPR Excellent attention to detail and ability to manage multiple priorities Knowledge of legacy fundraising and understanding of gifts in wills High level of empathy, patience, and professionalism in written and verbal communication Proficiency in Microsoft Office (Excel, Word, Outlook) Ability to work both independently and as part of a team Benefits Include: Contributory pension scheme (with NHS continuation option if eligible) Life assurance (2x salary) Employee assistance programme 27 days annual leave, rising to 33 days with service Flexible/hybrid working (minimum 3 days per week in the office) Ongoing training, development, and support Warm and friendly team culture with a strong focus on wellbeing Opportunity to make a real impact in your community About the Organisation Heart of Kent Hospice is a compassionate charity that provides expert, free care and support to adults facing terminal illness, as well as their families and carers. Every day we help people live as well as they can for the time they have left, wherever they choose to be at home, in hospital, or at the hospice. Our values are compassion, integrity, respect and teamwork and guides everything we do. Join us in helping provide comfort, dignity and care to those who need it most. We are committed to building a diverse and inclusive workplace and are proud to be an equal opportunity employer. PLEASE NOTE: All applicants must complete our application form in full. A Standard DBS check will be required upon appointment. Other roles you may have experience of could include Fundraising Administrator, Legacy Officer, Supporter Care Executive, Individual Giving Assistant, Fundraising Support Officer, Donor Stewardship Officer, Legacy Giving Coordinator, Gifts in Wills Officer, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
This role has a salary range of £61,784 - £67,859 per annum, working 36 hours per week. We have an opportunity for a highly motivated and strategic individual to join our Surrey Pension Team (SPT) as a Senior Resources & Performance Manager. This is a key leadership role, responsible for driving forward the enabling functions that underpin the success of our service. You will lead a team of managers and officers across Marketing and Communications, Culture, Learning and Development, Digital and Data, and Performance. Working closely with the Head of Pensions - Resources and the Pensions Senior Leadership Team, you will play a key role in designing and developing our strategic plan and ensuring it is delivered effectively and efficiently. This role is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about delivering high-quality public services. Rewards and Benefits: 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days per year Learning and development hub where you can access a wealth of resources About the Team The Surrey Pension Team is responsible for administering the Surrey Pension Fund, which is part of the national Local Government Pension Scheme (LGPS). Surrey County Council acts as the administering authority, overseeing investment, funding, governance, and the day-to-day administration of the fund. With a value of over £6 billion, the fund supports more than 130,000 members and around 500 participating employers, including councils, universities, colleges, academies, and private sector organisations delivering public services. The team manages the full pension lifecycle-from onboarding new members to processing retirements and dependents' benefits. Our mission is to deliver a first-class customer experience while maintaining the long-term financial sustainability of the fund. We foster a culture of collaboration and continuous improvement, working closely with stakeholders to ensure our services are efficient, transparent, and responsive to the needs of our members. About the Role In this role, you will lead and develop a high-performing team responsible for a range of enabling functions. You will play a central role in driving digital transformation and continuous improvement across the service, ensuring that innovation, efficiency and high performance are embedded in our ways of working. You will provide strategic oversight of performance and resource management, acting as a key facilitator for the Pensions Senior Leadership Team. As part of your responsibilities, you will also deputise for the Head of Pensions - Resources at key meetings and forums. Your work will support the development and implementation of both strategic and operational plans for the Surrey Pension Team. In addition, you will manage strategic partnerships and procurement processes and be responsible for drafting and presenting reports to the Local Pension Board and Pension Committee. Shortlisting criteria To be considered for shortlisting for this position, your application will clearly evidence the following: Experience of senior leadership in a change management or continuous improvement type role. Strong strategic planning, programme management, and digital transformation skills. Excellent communication, influencing and stakeholder engagement abilities. A track record of delivering results across learning and development, change, and performance. High proficiency in Microsoft tools (PowerPoint, Power BI, Excel, etc.). As part of the application process, you will be asked to upload your CV and answer the following questions: Please describe your experience in a senior leadership role where you were responsible for driving change management or continuous improvement. What were the key challenges you faced, and how did you overcome them? Tell us about a time when you led a strategic planning or digital transformation initiative. What approach did you take, and what impact did it have on the organisation or service? Effective communication and stakeholder engagement are vital in this role. Can you provide an example of how you have successfully influenced key stakeholders to support a strategic or operational change? This role requires strong analytical skills and experience in using applications to manage projects and performance. Please give an example of how you have used tools, such as Prince2 and MS Project, to support project and performance management. The job advert closes at 23:59 on 31/08/2025 with interviews to follow. Local Government Reorganisation Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas. Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Aug 08, 2025
Full time
This role has a salary range of £61,784 - £67,859 per annum, working 36 hours per week. We have an opportunity for a highly motivated and strategic individual to join our Surrey Pension Team (SPT) as a Senior Resources & Performance Manager. This is a key leadership role, responsible for driving forward the enabling functions that underpin the success of our service. You will lead a team of managers and officers across Marketing and Communications, Culture, Learning and Development, Digital and Data, and Performance. Working closely with the Head of Pensions - Resources and the Pensions Senior Leadership Team, you will play a key role in designing and developing our strategic plan and ensuring it is delivered effectively and efficiently. This role is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about delivering high-quality public services. Rewards and Benefits: 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days per year Learning and development hub where you can access a wealth of resources About the Team The Surrey Pension Team is responsible for administering the Surrey Pension Fund, which is part of the national Local Government Pension Scheme (LGPS). Surrey County Council acts as the administering authority, overseeing investment, funding, governance, and the day-to-day administration of the fund. With a value of over £6 billion, the fund supports more than 130,000 members and around 500 participating employers, including councils, universities, colleges, academies, and private sector organisations delivering public services. The team manages the full pension lifecycle-from onboarding new members to processing retirements and dependents' benefits. Our mission is to deliver a first-class customer experience while maintaining the long-term financial sustainability of the fund. We foster a culture of collaboration and continuous improvement, working closely with stakeholders to ensure our services are efficient, transparent, and responsive to the needs of our members. About the Role In this role, you will lead and develop a high-performing team responsible for a range of enabling functions. You will play a central role in driving digital transformation and continuous improvement across the service, ensuring that innovation, efficiency and high performance are embedded in our ways of working. You will provide strategic oversight of performance and resource management, acting as a key facilitator for the Pensions Senior Leadership Team. As part of your responsibilities, you will also deputise for the Head of Pensions - Resources at key meetings and forums. Your work will support the development and implementation of both strategic and operational plans for the Surrey Pension Team. In addition, you will manage strategic partnerships and procurement processes and be responsible for drafting and presenting reports to the Local Pension Board and Pension Committee. Shortlisting criteria To be considered for shortlisting for this position, your application will clearly evidence the following: Experience of senior leadership in a change management or continuous improvement type role. Strong strategic planning, programme management, and digital transformation skills. Excellent communication, influencing and stakeholder engagement abilities. A track record of delivering results across learning and development, change, and performance. High proficiency in Microsoft tools (PowerPoint, Power BI, Excel, etc.). As part of the application process, you will be asked to upload your CV and answer the following questions: Please describe your experience in a senior leadership role where you were responsible for driving change management or continuous improvement. What were the key challenges you faced, and how did you overcome them? Tell us about a time when you led a strategic planning or digital transformation initiative. What approach did you take, and what impact did it have on the organisation or service? Effective communication and stakeholder engagement are vital in this role. Can you provide an example of how you have successfully influenced key stakeholders to support a strategic or operational change? This role requires strong analytical skills and experience in using applications to manage projects and performance. Please give an example of how you have used tools, such as Prince2 and MS Project, to support project and performance management. The job advert closes at 23:59 on 31/08/2025 with interviews to follow. Local Government Reorganisation Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas. Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
About The Role Do you thrive on building genuine connections that bring communities together and create lasting change? Are you energised by the thought of empowering volunteers and amplifying the voices of those with lived experience? There s never been a more exciting time to join the Alzheimer s Society. We re on a bold journey and we re looking for passionate, driven individuals to help us get there. We are proud to be able to offer an integral and rewarding role to join the Alzheimer s Society as a Local Communities and Volunteering Officer. The successful individual will be at the heart of our work with local communities in the Southeast, to build trust, raise awareness, and connect people affected by dementia to our incredible information, support and services. You will build meaningful and trusted relationships, organise and attend events, and engage a passionate network of volunteers across the region/area through face to face and online events. You will report to the Local Communities and Volunteering Lead and collaborate with Local Services Managers, to help bring our community engagement plans to life with a strong focus on reaching underserved communities. We are searching for an individual who aligns with our values, someone who is determined to make a difference when and where it matters most, a Trusted Expert who believes in working Better Together and who demonstrates true Compassion. This role requires extensive travel across Southeast England and will also include home working. Candidates must be able to demonstrate how they can meet this requirement of the role. We re committed to flexible working and welcome conversations about how we can support your needs. Areas this role will cover include: Berkshire, Buckinghamshire, Oxfordshire, Hampshire and Islands, Surrey, Sussex, Kent, and Dorset. You must live within a reasonable commutable distance to these areas. About you We're looking for a natural relationship-builder who sees the power in every community connection. You're someone who believes that meaningful change happens when people come together, and you have the skills and passion to make that vision a reality. Whether you're coordinating events, engaging volunteers, or building bridges with community leaders, you approach every interaction with authenticity and purpose. You ll have: Good foundational knowledge of community engagement and involvement, with an understanding of the importance of including the voice of lived experience. Comfortable and confident coordinating and delivering engaging talks, presentations, and information-sharing events for diverse stakeholders. A proactive, motivated approach driven by passion for creating positive impact and meaningful reach within local communities through volunteer collaboration. Excellent communication skills that enable you to confidently build and maintain relationships across a wide spectrum. From people living with dementia to community leaders. Genuine enthusiasm for the vital role volunteers play in community work, backed by hands-on experience successfully engaging volunteers to support your work. What you ll focus on: Growing our impact and reach through work with local communities and volunteers. Representing Alzheimer s Society externally, sharing information relating to dementia, support and services. Gathering insight and learning from collaboration with communities to share with other teams and directorates Recruiting and role managing community volunteers. Please note: This role is a fixed term contract spanning 12 months. Important Dates The deadline for applications is 23:59 Monday 25th August. Interviews will take place on Wednesday 10th September and Thursday 11th September. A presentation task will be provided. About Alzheimer's Society Dementia is the UK s biggest killer. One in three people born in the UK today will develop dementia in their lifetime. At Alzheimer s Society, we re the UK s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be. Together with our supporters, we re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. Our commitment to Equity, Diversity, Inclusion & Belonging We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society. We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. Giving back to you Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. You can also visit our Working for Us pages, which give you more information about what it s like to be an employee at the Society.
Aug 08, 2025
Full time
About The Role Do you thrive on building genuine connections that bring communities together and create lasting change? Are you energised by the thought of empowering volunteers and amplifying the voices of those with lived experience? There s never been a more exciting time to join the Alzheimer s Society. We re on a bold journey and we re looking for passionate, driven individuals to help us get there. We are proud to be able to offer an integral and rewarding role to join the Alzheimer s Society as a Local Communities and Volunteering Officer. The successful individual will be at the heart of our work with local communities in the Southeast, to build trust, raise awareness, and connect people affected by dementia to our incredible information, support and services. You will build meaningful and trusted relationships, organise and attend events, and engage a passionate network of volunteers across the region/area through face to face and online events. You will report to the Local Communities and Volunteering Lead and collaborate with Local Services Managers, to help bring our community engagement plans to life with a strong focus on reaching underserved communities. We are searching for an individual who aligns with our values, someone who is determined to make a difference when and where it matters most, a Trusted Expert who believes in working Better Together and who demonstrates true Compassion. This role requires extensive travel across Southeast England and will also include home working. Candidates must be able to demonstrate how they can meet this requirement of the role. We re committed to flexible working and welcome conversations about how we can support your needs. Areas this role will cover include: Berkshire, Buckinghamshire, Oxfordshire, Hampshire and Islands, Surrey, Sussex, Kent, and Dorset. You must live within a reasonable commutable distance to these areas. About you We're looking for a natural relationship-builder who sees the power in every community connection. You're someone who believes that meaningful change happens when people come together, and you have the skills and passion to make that vision a reality. Whether you're coordinating events, engaging volunteers, or building bridges with community leaders, you approach every interaction with authenticity and purpose. You ll have: Good foundational knowledge of community engagement and involvement, with an understanding of the importance of including the voice of lived experience. Comfortable and confident coordinating and delivering engaging talks, presentations, and information-sharing events for diverse stakeholders. A proactive, motivated approach driven by passion for creating positive impact and meaningful reach within local communities through volunteer collaboration. Excellent communication skills that enable you to confidently build and maintain relationships across a wide spectrum. From people living with dementia to community leaders. Genuine enthusiasm for the vital role volunteers play in community work, backed by hands-on experience successfully engaging volunteers to support your work. What you ll focus on: Growing our impact and reach through work with local communities and volunteers. Representing Alzheimer s Society externally, sharing information relating to dementia, support and services. Gathering insight and learning from collaboration with communities to share with other teams and directorates Recruiting and role managing community volunteers. Please note: This role is a fixed term contract spanning 12 months. Important Dates The deadline for applications is 23:59 Monday 25th August. Interviews will take place on Wednesday 10th September and Thursday 11th September. A presentation task will be provided. About Alzheimer's Society Dementia is the UK s biggest killer. One in three people born in the UK today will develop dementia in their lifetime. At Alzheimer s Society, we re the UK s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be. Together with our supporters, we re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. Our commitment to Equity, Diversity, Inclusion & Belonging We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society. We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. Giving back to you Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. You can also visit our Working for Us pages, which give you more information about what it s like to be an employee at the Society.
The Direct Marketing Manager at CBM UK is a vital role and has responsibility for delivering CBM UKs digital and direct marketing plans to engage and inspire individual supporters and churches to support the work of CBM. Working closely with the Head of Marketing, as part of the Public Fundraising team, the role holder will be responsible for the management and development of two Marketing Officers. Through digital and direct marketing, the Public Fundraising team are responsible for raising over £3m of unrestricted income from cultivation, acquisition, mid-value donors, regular giving, legacies and churches. Key responsibilities Fundraising campaign management (40%) Manage the effective implementation of the annual public fundraising plan, ensuring that all activity is of a high standard, and delivered on time and to budget: a. Oversee cultivation fundraising appeals primarily carried out through direct mail and email, leading on the continued development of mass fundraising to engage both existing and potential supporters, including high donors, regular givers and church communities. b. Manage and develop CBM UKs donor acquisition activity in collaboration with the Marketing Officer (Acquisition), using channels such as social media, magazine inserts, press advertising, email and telephone. c. Oversee the delivery of CBM UKs legacy and in-memoriam giving plans and campaigns. d. Identify and consider new income streams and broaden the channels used currently for direct response campaigns to reach an agreed balance of long-term value versus risk. Digital marketing (40%) Grow digital engagement and income from new and existing supporters: a. Lead on Pay Per Click strategy, including agency management and development of internal capabilities. b. Oversee CBM UK s paid social media activity. c. Collaborate with the Communications Team to optimise the performance (traffic and income) of fundraising pages, including appeal and donation pages, churches and community, legacy, and in memoriam giving. Ensuring fundraising pages on the CBM website are engaging to existing and new audiences and where appropriate, utilising Search Engine Optimisation tools where appropriate. d. Explore and make use of new and existing digital platforms and partners, such as Dataro and SEMrush, while promoting a culture of testing, innovation and learning within the digital space. Leadership and people management (10%) a. Support and inspire direct reports in line with CBM UK s staff management policies and procedures. Ensure team members are appropriately trained, briefed and motivated to achieve their objectives and meet targets and recruit to posts where relevant. Regular 121s and appraisal reviews. Planning and reporting (10%) a. Monitor and report on fundraising appeals, identifying opportunities for future testing and optimisation, and contribute to the creation of annual planning, budgeting, and the setting of Key Performance Indicators (KPIs). b. Work closely with the Data and Insight team to ensure strong joint working on technical solutions related to campaign analysis, tracking and insights across digital systems, such as the website, donation platform and CRM (Salesforce). c. Plan, deliver and report on campaigns/projects within an agreed budget. Other a. Ensure the consistent use of CBMs brand, key messages and style guide across all fundraising activities. b. Maintain awareness of and ensure compliance with legal and regulatory requirements related to direct marketing, including Fundraising Regulator guidance, and Data Protection legal requirements (GDPR and PECR). c. Collaborate with colleagues across CBM UK and the CBM Global Federation, to support integrated and partnership based working. d. Help foster a positive and inclusive culture of enthusiasm and success, reflecting the ambitions of CBM, and promoting positive working and innovation. e. Be willing to work occasionally outside normal office hours and to travel in the UK and internationally if required. f. Ensuring that the values of CBM UK are understood by external partners and always reflected in communications. g. Undertake other duties as required by the Head of Marketing and Director of Fundraising, Impact and Communications. For full details download the Recruitment Pack.
Aug 08, 2025
Full time
The Direct Marketing Manager at CBM UK is a vital role and has responsibility for delivering CBM UKs digital and direct marketing plans to engage and inspire individual supporters and churches to support the work of CBM. Working closely with the Head of Marketing, as part of the Public Fundraising team, the role holder will be responsible for the management and development of two Marketing Officers. Through digital and direct marketing, the Public Fundraising team are responsible for raising over £3m of unrestricted income from cultivation, acquisition, mid-value donors, regular giving, legacies and churches. Key responsibilities Fundraising campaign management (40%) Manage the effective implementation of the annual public fundraising plan, ensuring that all activity is of a high standard, and delivered on time and to budget: a. Oversee cultivation fundraising appeals primarily carried out through direct mail and email, leading on the continued development of mass fundraising to engage both existing and potential supporters, including high donors, regular givers and church communities. b. Manage and develop CBM UKs donor acquisition activity in collaboration with the Marketing Officer (Acquisition), using channels such as social media, magazine inserts, press advertising, email and telephone. c. Oversee the delivery of CBM UKs legacy and in-memoriam giving plans and campaigns. d. Identify and consider new income streams and broaden the channels used currently for direct response campaigns to reach an agreed balance of long-term value versus risk. Digital marketing (40%) Grow digital engagement and income from new and existing supporters: a. Lead on Pay Per Click strategy, including agency management and development of internal capabilities. b. Oversee CBM UK s paid social media activity. c. Collaborate with the Communications Team to optimise the performance (traffic and income) of fundraising pages, including appeal and donation pages, churches and community, legacy, and in memoriam giving. Ensuring fundraising pages on the CBM website are engaging to existing and new audiences and where appropriate, utilising Search Engine Optimisation tools where appropriate. d. Explore and make use of new and existing digital platforms and partners, such as Dataro and SEMrush, while promoting a culture of testing, innovation and learning within the digital space. Leadership and people management (10%) a. Support and inspire direct reports in line with CBM UK s staff management policies and procedures. Ensure team members are appropriately trained, briefed and motivated to achieve their objectives and meet targets and recruit to posts where relevant. Regular 121s and appraisal reviews. Planning and reporting (10%) a. Monitor and report on fundraising appeals, identifying opportunities for future testing and optimisation, and contribute to the creation of annual planning, budgeting, and the setting of Key Performance Indicators (KPIs). b. Work closely with the Data and Insight team to ensure strong joint working on technical solutions related to campaign analysis, tracking and insights across digital systems, such as the website, donation platform and CRM (Salesforce). c. Plan, deliver and report on campaigns/projects within an agreed budget. Other a. Ensure the consistent use of CBMs brand, key messages and style guide across all fundraising activities. b. Maintain awareness of and ensure compliance with legal and regulatory requirements related to direct marketing, including Fundraising Regulator guidance, and Data Protection legal requirements (GDPR and PECR). c. Collaborate with colleagues across CBM UK and the CBM Global Federation, to support integrated and partnership based working. d. Help foster a positive and inclusive culture of enthusiasm and success, reflecting the ambitions of CBM, and promoting positive working and innovation. e. Be willing to work occasionally outside normal office hours and to travel in the UK and internationally if required. f. Ensuring that the values of CBM UK are understood by external partners and always reflected in communications. g. Undertake other duties as required by the Head of Marketing and Director of Fundraising, Impact and Communications. For full details download the Recruitment Pack.
Who we are ADSS (Alzheimer's and Dementia Support Services) believes in enabling those who live with dementia to live well. ADSS is Kent s biggest independent charity dedicated to providing support to people affected by dementia. Following a significant expansion in 2022, the team is now supporting more people than ever before. We are currently Kent Charity of the Year and Kent Disability Charity of the Year, and have a proven track record in delivering high impact services. Summary of the role The Individual Giving Fundraiser will be at the heart of our fundraising efforts, driving digital fundraising, managing multi-channel appeals and designing and implementing donor journeys to increase engagement, retention and income. Main purpose of job Working with the Head of Fundraising the Individual Giving Fundraiser will lead on developing and delivering strategies to grow income from individual supporters through acquisition, retention, and stewardship. This role focuses on building long-term, meaningful relationships with donors, delivering compelling fundraising campaigns, and enhancing the donor experience across digital and offline channels. The Role Responsibilities Maintain and grow ADSS s income from individual supporters with a focus on digital platforms. Lead on the delivery of acquisition and retention campaigns and optimising supporter journeys. Fundraising Strategy and Planning: Work with the Head of Fundraising to develop and implement comprehensive fundraising strategies, including regular giving, to support ADSS s mission, ensuring alignment with organisational goals. Plan and deliver fundraising campaigns and events, including individual giving and online fundraising efforts. Develop project plans and assist in setting KPI s. Craft compelling appeals that resonate with donors and reflect the organization s mission. Analyse campaign performance and adjust strategies for continuous improvement. Prepare and present detailed reports on fundraising progress to leadership and maintain an accurate pipeline. Monitor expenditure for individual events and campaigns to ensure a profitable return on investment. Support the team to identify and develop new revenue streams to increase support for ADSS programmes and services. Keep up to date with industry developments to contribute to the overall development of the fundraising department. Continually monitor digital trends and be willing to adapt to this quickly changing area. Donor Cultivation and Stewardship: Design and implement donor journeys to increase retention and engagement In collaboration with the Communications Team, increase our geographical area of reach and influence, across Kent, to grow our donor base. Work with families and the wider ADSS team to support the development of case studies to tell donors the stories of ADSS s work. Build and maintain strong, lasting relationships with current and prospective donors, ensuring their continued support. Implement strategies for donor recognition and retention, including personalised outreach, acknowledgements, impact reports, and engagement opportunities. Develop and maximise communication tools and materials to keep all donors updated with our key messaging and impact. Engage with the community through various communication channels, promoting the organisation s mission and fundraising opportunities. Manage online platforms and income pages of our website to maximise the potential channels for donation. Corporate and Community Partnerships: Work with the Corporate and Community Fundraisers to: Develop Individual Giving programmes within Corporate and Community partnerships Ensure that digital platforms support their efforts to cultivate relationships with local businesses and community groups to secure sponsorships, partnerships, and in-kind donations. Engage community leaders and influencers to increase visibility and support for ADSS s fundraising efforts. Explore the role of digital platforms in new partnerships to diversify revenue streams and enhance community engagement. Donor Database Management: Maintain and update our donor database, ensuring accurate records of donations, communications, and engagement history. Analyse one-off and regular giving performance and optimise programmes based on insights Manage the Membership recruitment process Track progress towards fundraising goals, preparing regular reports for senior leadership and stakeholders. Work within GDPR and the Fundraising Code of Practice at all times. This job description is not exhaustive and serves only to highlight the main requirements of the post holder. The Chief Executive Officer may stipulate other reasonable requirements.
Aug 08, 2025
Full time
Who we are ADSS (Alzheimer's and Dementia Support Services) believes in enabling those who live with dementia to live well. ADSS is Kent s biggest independent charity dedicated to providing support to people affected by dementia. Following a significant expansion in 2022, the team is now supporting more people than ever before. We are currently Kent Charity of the Year and Kent Disability Charity of the Year, and have a proven track record in delivering high impact services. Summary of the role The Individual Giving Fundraiser will be at the heart of our fundraising efforts, driving digital fundraising, managing multi-channel appeals and designing and implementing donor journeys to increase engagement, retention and income. Main purpose of job Working with the Head of Fundraising the Individual Giving Fundraiser will lead on developing and delivering strategies to grow income from individual supporters through acquisition, retention, and stewardship. This role focuses on building long-term, meaningful relationships with donors, delivering compelling fundraising campaigns, and enhancing the donor experience across digital and offline channels. The Role Responsibilities Maintain and grow ADSS s income from individual supporters with a focus on digital platforms. Lead on the delivery of acquisition and retention campaigns and optimising supporter journeys. Fundraising Strategy and Planning: Work with the Head of Fundraising to develop and implement comprehensive fundraising strategies, including regular giving, to support ADSS s mission, ensuring alignment with organisational goals. Plan and deliver fundraising campaigns and events, including individual giving and online fundraising efforts. Develop project plans and assist in setting KPI s. Craft compelling appeals that resonate with donors and reflect the organization s mission. Analyse campaign performance and adjust strategies for continuous improvement. Prepare and present detailed reports on fundraising progress to leadership and maintain an accurate pipeline. Monitor expenditure for individual events and campaigns to ensure a profitable return on investment. Support the team to identify and develop new revenue streams to increase support for ADSS programmes and services. Keep up to date with industry developments to contribute to the overall development of the fundraising department. Continually monitor digital trends and be willing to adapt to this quickly changing area. Donor Cultivation and Stewardship: Design and implement donor journeys to increase retention and engagement In collaboration with the Communications Team, increase our geographical area of reach and influence, across Kent, to grow our donor base. Work with families and the wider ADSS team to support the development of case studies to tell donors the stories of ADSS s work. Build and maintain strong, lasting relationships with current and prospective donors, ensuring their continued support. Implement strategies for donor recognition and retention, including personalised outreach, acknowledgements, impact reports, and engagement opportunities. Develop and maximise communication tools and materials to keep all donors updated with our key messaging and impact. Engage with the community through various communication channels, promoting the organisation s mission and fundraising opportunities. Manage online platforms and income pages of our website to maximise the potential channels for donation. Corporate and Community Partnerships: Work with the Corporate and Community Fundraisers to: Develop Individual Giving programmes within Corporate and Community partnerships Ensure that digital platforms support their efforts to cultivate relationships with local businesses and community groups to secure sponsorships, partnerships, and in-kind donations. Engage community leaders and influencers to increase visibility and support for ADSS s fundraising efforts. Explore the role of digital platforms in new partnerships to diversify revenue streams and enhance community engagement. Donor Database Management: Maintain and update our donor database, ensuring accurate records of donations, communications, and engagement history. Analyse one-off and regular giving performance and optimise programmes based on insights Manage the Membership recruitment process Track progress towards fundraising goals, preparing regular reports for senior leadership and stakeholders. Work within GDPR and the Fundraising Code of Practice at all times. This job description is not exhaustive and serves only to highlight the main requirements of the post holder. The Chief Executive Officer may stipulate other reasonable requirements.
Role profile Job Title: Advice Services Manager Responsible to: Chief Executive Officer Immediate reports: Welfare Benefits Team Lead, Training Lead, Supervision Lead, Debt Caseworkers, Energy Advisor. Hours: Full time 36 hours Salary: £26,994 £28,922 dependent on experience Main Purpose of Job To be responsible for the delivery of all aspects of our advice services via telephone, email/web, in person and at outreach venues. To line manage team leads, debt caseworkers and the energy adviser and support them in achieving high standards of accessible advice services. To oversee the use of our volunteer adviser resources to cover each of our advice channels in the most effective way. To liaise with the training lead to ensure we have sufficient, well trained volunteer advice resources to deliver our service. To ensure cover for Advice Session Supervisors when needed To provide training, guidance and support on client records, telephone channel and quality standards To design and implement improvements to our advice processes based on best practice, leading and gaining buy-in from team members as necessary. To be overall responsible for the quality of our advice in line with our Quality of Advice framework and IFR s to drive the organisation towards excellence in quality. To be responsible for Debt technical supervision and carry out continuous professional development activities and duties within the organisation. In maintaining quality, you will need to inspire and motivate your team and provide focussed individual support where necessary to achieve internal and external quality and KPI standards To drive a culture of continuous workforce development where a rigorous but supportive approach is adopted You will identify the best quality tools and execute investigations/analysis to improve workforce competency and quality across the organisation, and support our brand reputation Monitor and track performance progress of the service and of individuals against targets, achievement of deadlines and support staff as appropriate To undertake regular team meetings in line with the organisation s quality expectations To undertake regular formal supervisions and review meetings Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best Encourage good teamwork and lines of communication between all staff and volunteers Ensure the core contracts are appropriately staffed at all times to achieve the expected standards and targets. Debt Advice giving Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities. Use appropriate resources to find, interpret and communicate the relevant information to clients. Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning. Negotiate with third parties such as statutory and non-statutory bodies as appropriate. Ensure that all work conforms to the organisation s office manual and the Advice Quality standard / other funding requirements, as appropriate. Ensure that work reflects and supports the Citizens Advice service s equality and diversity strategy. Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. Take ownership for monitoring own workload e.g. proactively reviewing progress on current cases, outcome of completed cases and quality control. Be a DRO approved intermediary. Research and Campaigns To ensure the advice team contribute to the development of social policy in line with our business plan To assist with social policy work as required by the organisation Management duties You will be accountable and responsible for delivering the service delivery related objectives and outcomes from the organisation s Business Plan and service-related KPIs. Prepare and issue reports as required for the CEO, funders and partners, attending meetings as required to present findings and recommendations Learning and professional development Keep up to date with legislation relevant to the role, trends, ideas and thinking Attend and actively participate in regular support and supervision sessions and appraisals with the Chief Executive Officer Identify own learning and development needs and plan to meet them. Administration Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required. Other Duties and Responsibilities Undertake advice work as required, including supporting contracts and projects outside of the generalist service. Support with the efficient and effective use of Casebook, gathering, storing and analysing data and contributing to the reporting processes for services, projects and contracts. Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed. Ensure that work reflects and supports the Citizens Advice service's equity, diversity and inclusion strategy. Develop and maintain effective admin systems and records relevant to the role. Act as key holder and open or close the building when necessary. Attend regular internal and external meetings relevant to the role and to services at outreach locations. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. Abide by health and safety guidelines and share responsibility for own health and safety and that of colleagues; taking particular account of this at outreach and shared locations. Identify own learning and development needs and take steps to address these. Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service. Ensure all data protection and GDPR requirements are adhered to in all work for which the post is responsible. Demonstrate commitment to the aims and policies of the Citizens Advice service Encourage staff to understand the importance of our Equality, Diversity and Inclusion strategy, implement the strategy, and act as a role model for EDI, including challenging any inappropriate comments or attitudes. Attend relevant internal and external meetings as agreed with your line manager. Take personal responsibility for your own actions and for sorting out issues or problems that arise. Review and make recommendations for improvements to the service. Comply with all Citizens Advice information assurance guidelines. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. As directed by the CEO, carry out other duties within the scope of the post to ensure the effective delivery of the service
Aug 08, 2025
Full time
Role profile Job Title: Advice Services Manager Responsible to: Chief Executive Officer Immediate reports: Welfare Benefits Team Lead, Training Lead, Supervision Lead, Debt Caseworkers, Energy Advisor. Hours: Full time 36 hours Salary: £26,994 £28,922 dependent on experience Main Purpose of Job To be responsible for the delivery of all aspects of our advice services via telephone, email/web, in person and at outreach venues. To line manage team leads, debt caseworkers and the energy adviser and support them in achieving high standards of accessible advice services. To oversee the use of our volunteer adviser resources to cover each of our advice channels in the most effective way. To liaise with the training lead to ensure we have sufficient, well trained volunteer advice resources to deliver our service. To ensure cover for Advice Session Supervisors when needed To provide training, guidance and support on client records, telephone channel and quality standards To design and implement improvements to our advice processes based on best practice, leading and gaining buy-in from team members as necessary. To be overall responsible for the quality of our advice in line with our Quality of Advice framework and IFR s to drive the organisation towards excellence in quality. To be responsible for Debt technical supervision and carry out continuous professional development activities and duties within the organisation. In maintaining quality, you will need to inspire and motivate your team and provide focussed individual support where necessary to achieve internal and external quality and KPI standards To drive a culture of continuous workforce development where a rigorous but supportive approach is adopted You will identify the best quality tools and execute investigations/analysis to improve workforce competency and quality across the organisation, and support our brand reputation Monitor and track performance progress of the service and of individuals against targets, achievement of deadlines and support staff as appropriate To undertake regular team meetings in line with the organisation s quality expectations To undertake regular formal supervisions and review meetings Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best Encourage good teamwork and lines of communication between all staff and volunteers Ensure the core contracts are appropriately staffed at all times to achieve the expected standards and targets. Debt Advice giving Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities. Use appropriate resources to find, interpret and communicate the relevant information to clients. Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning. Negotiate with third parties such as statutory and non-statutory bodies as appropriate. Ensure that all work conforms to the organisation s office manual and the Advice Quality standard / other funding requirements, as appropriate. Ensure that work reflects and supports the Citizens Advice service s equality and diversity strategy. Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. Take ownership for monitoring own workload e.g. proactively reviewing progress on current cases, outcome of completed cases and quality control. Be a DRO approved intermediary. Research and Campaigns To ensure the advice team contribute to the development of social policy in line with our business plan To assist with social policy work as required by the organisation Management duties You will be accountable and responsible for delivering the service delivery related objectives and outcomes from the organisation s Business Plan and service-related KPIs. Prepare and issue reports as required for the CEO, funders and partners, attending meetings as required to present findings and recommendations Learning and professional development Keep up to date with legislation relevant to the role, trends, ideas and thinking Attend and actively participate in regular support and supervision sessions and appraisals with the Chief Executive Officer Identify own learning and development needs and plan to meet them. Administration Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required. Other Duties and Responsibilities Undertake advice work as required, including supporting contracts and projects outside of the generalist service. Support with the efficient and effective use of Casebook, gathering, storing and analysing data and contributing to the reporting processes for services, projects and contracts. Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed. Ensure that work reflects and supports the Citizens Advice service's equity, diversity and inclusion strategy. Develop and maintain effective admin systems and records relevant to the role. Act as key holder and open or close the building when necessary. Attend regular internal and external meetings relevant to the role and to services at outreach locations. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. Abide by health and safety guidelines and share responsibility for own health and safety and that of colleagues; taking particular account of this at outreach and shared locations. Identify own learning and development needs and take steps to address these. Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service. Ensure all data protection and GDPR requirements are adhered to in all work for which the post is responsible. Demonstrate commitment to the aims and policies of the Citizens Advice service Encourage staff to understand the importance of our Equality, Diversity and Inclusion strategy, implement the strategy, and act as a role model for EDI, including challenging any inappropriate comments or attitudes. Attend relevant internal and external meetings as agreed with your line manager. Take personal responsibility for your own actions and for sorting out issues or problems that arise. Review and make recommendations for improvements to the service. Comply with all Citizens Advice information assurance guidelines. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. As directed by the CEO, carry out other duties within the scope of the post to ensure the effective delivery of the service
Chartered Institute of Procurement and Supply (CIPS)
Corsham, Wiltshire
Defence Digital Commercial Officer Location: MOD Corsham (SN13 9ET) as base location. Job Summary We are looking for talented and hard-working individuals with demonstrable commercial experience or transferable skills, to join us in providing a full procurement service for digital technology capability across Defence. Defence Digital is responsible for delivering and integrating new digital capabilities, giving our forces the advantage on the cyber battlefield to combat an ever-evolving threat. In support,Defence Digital Commercial is building a centre of procurement excellence, focusing on getting the best outcomes across all our contracts. We are developing a more strategic approach to supplier relationship management and implementing new ways of working that will embed good practice category management. We are committed to developing our staff, providing opportunities to develop and grow within an inclusive and supportive environment. You will work within a highly capable, diverse team who will support you to develop your professional and personal skills, knowledge, and experience, including a fully funded professional qualification (Chartered Institute of Procurement & Supply (CIPS). Job Description The Defence Digital Space Category team provides commercial support to the SKYNET family of military communication satellites that are currently operated for the Ministry of Defence (MOD) and which provide strategic communication services to the UK Armed Forces and Allies. The Space Category team in Defence Digital are responsible for placing and managing contracts in support of the MOD's satellite communication capabilities, which includes the military satellites, ground support infrastructure, terminals, modems, and bandwidth. This is an exciting time to join the Space Category, as we transition to a pan-Government Enterprise Space Category (ESC), that aims to drive collaborative behaviours, improved procurement strategies and deliver better value for money across Government in Space The roles available within the team cover the full range of activities required of the Commercial function to help Defence Digital deliver the SKYNET 6 Programme. This includes: Leading and supporting competitive and single-source procurements for the next generation of new and complex military satellites, ground infrastructure, terminals and other equipment; Sourcing and contract management of Space Professional Services contracts; Management of existing contracts to deliver the critical in-service support to the SKYNET system; and, Management of existing contracts to design and manufacture satellites and equipment that will sustain the programme into the next decade. All members of the Space Category team will also be actively involved in the development and implementation of the pan-government Enterprise Space Category through inputs into the category strategy and related workstreams. Some of the roles will have line management responsibility. This position is advertised at 37 hours per week, full time equivalent. There may be opportunities for part time candidates if a job share partnership can be established, subject to full time hours being achievable. Offers made to candidates below 37 hours per week (FTE) will be subject to business need and at the Authority's sole discretion. As part of flexible resourcing, reserve candidates may be offered alternative roles within DD Commercial teams, although key responsibilities will remain the same. Person Specification Previous experience of sourcing, delivering, and managing simple contracts. Good influencing and communication skills. Awareness of Category Management. Confident with making decisions and able to work effectively both independently and as part of a team. Ability to manage competing priorities. Ability to analyse, interpret and draft contractual wording with a strong attention to detail. Ability to build and maintain stakeholder relationships. Ability to work with and motivate others. Hold Chartered Institute of Procurement & Supply CIPS Level 4, or be willing to achieve this qualification by commencing study once in post. This will be fully funded and supported by MOD. Behaviours We'll assess you against these behaviours during the selection process: Leadership Communicating and Influencing Technical Skills We'll assess you against these technical skills during the selection process: People Standards for the Profession - Understanding Needs and Sourcing Options - Associate Commercial Practitioner People Standards for the Profession - Contract and Supplier Management - Associate Commercial Practitioner Benefits Alongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 28.97% Hybrid working options including some working from home where appropriate,although we expect the role to require office working on 4 days per week Commercial Market Skills Allowance of £1500 per annum, payable to staff on completion of CIPS Level 4 and mandatory commercial e-learning courses. Fully funded training for professional qualifications with Chartered Institute of Procurement & Supply (CIPS), a global membership organisation MOD Corsham has on site parking, staff restaurant, coffee shops, sports facilities including fully equipped 24/7 gym for a fraction of the cost of a commercial gym. Classes run daily by fully trained PT instructors. MOD Corsham is a modern building surrounded by countryside, perfect for lunchtimes walks. Where business needs allow, some roles may be suitable for a combination of office and home-based working.This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. Please note: The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at . The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey - We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Aug 08, 2025
Full time
Defence Digital Commercial Officer Location: MOD Corsham (SN13 9ET) as base location. Job Summary We are looking for talented and hard-working individuals with demonstrable commercial experience or transferable skills, to join us in providing a full procurement service for digital technology capability across Defence. Defence Digital is responsible for delivering and integrating new digital capabilities, giving our forces the advantage on the cyber battlefield to combat an ever-evolving threat. In support,Defence Digital Commercial is building a centre of procurement excellence, focusing on getting the best outcomes across all our contracts. We are developing a more strategic approach to supplier relationship management and implementing new ways of working that will embed good practice category management. We are committed to developing our staff, providing opportunities to develop and grow within an inclusive and supportive environment. You will work within a highly capable, diverse team who will support you to develop your professional and personal skills, knowledge, and experience, including a fully funded professional qualification (Chartered Institute of Procurement & Supply (CIPS). Job Description The Defence Digital Space Category team provides commercial support to the SKYNET family of military communication satellites that are currently operated for the Ministry of Defence (MOD) and which provide strategic communication services to the UK Armed Forces and Allies. The Space Category team in Defence Digital are responsible for placing and managing contracts in support of the MOD's satellite communication capabilities, which includes the military satellites, ground support infrastructure, terminals, modems, and bandwidth. This is an exciting time to join the Space Category, as we transition to a pan-Government Enterprise Space Category (ESC), that aims to drive collaborative behaviours, improved procurement strategies and deliver better value for money across Government in Space The roles available within the team cover the full range of activities required of the Commercial function to help Defence Digital deliver the SKYNET 6 Programme. This includes: Leading and supporting competitive and single-source procurements for the next generation of new and complex military satellites, ground infrastructure, terminals and other equipment; Sourcing and contract management of Space Professional Services contracts; Management of existing contracts to deliver the critical in-service support to the SKYNET system; and, Management of existing contracts to design and manufacture satellites and equipment that will sustain the programme into the next decade. All members of the Space Category team will also be actively involved in the development and implementation of the pan-government Enterprise Space Category through inputs into the category strategy and related workstreams. Some of the roles will have line management responsibility. This position is advertised at 37 hours per week, full time equivalent. There may be opportunities for part time candidates if a job share partnership can be established, subject to full time hours being achievable. Offers made to candidates below 37 hours per week (FTE) will be subject to business need and at the Authority's sole discretion. As part of flexible resourcing, reserve candidates may be offered alternative roles within DD Commercial teams, although key responsibilities will remain the same. Person Specification Previous experience of sourcing, delivering, and managing simple contracts. Good influencing and communication skills. Awareness of Category Management. Confident with making decisions and able to work effectively both independently and as part of a team. Ability to manage competing priorities. Ability to analyse, interpret and draft contractual wording with a strong attention to detail. Ability to build and maintain stakeholder relationships. Ability to work with and motivate others. Hold Chartered Institute of Procurement & Supply CIPS Level 4, or be willing to achieve this qualification by commencing study once in post. This will be fully funded and supported by MOD. Behaviours We'll assess you against these behaviours during the selection process: Leadership Communicating and Influencing Technical Skills We'll assess you against these technical skills during the selection process: People Standards for the Profession - Understanding Needs and Sourcing Options - Associate Commercial Practitioner People Standards for the Profession - Contract and Supplier Management - Associate Commercial Practitioner Benefits Alongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 28.97% Hybrid working options including some working from home where appropriate,although we expect the role to require office working on 4 days per week Commercial Market Skills Allowance of £1500 per annum, payable to staff on completion of CIPS Level 4 and mandatory commercial e-learning courses. Fully funded training for professional qualifications with Chartered Institute of Procurement & Supply (CIPS), a global membership organisation MOD Corsham has on site parking, staff restaurant, coffee shops, sports facilities including fully equipped 24/7 gym for a fraction of the cost of a commercial gym. Classes run daily by fully trained PT instructors. MOD Corsham is a modern building surrounded by countryside, perfect for lunchtimes walks. Where business needs allow, some roles may be suitable for a combination of office and home-based working.This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. Please note: The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at . The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey - We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to launch new digital banks or modernise existing banks, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. Starling Bank has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, efficient back-office processes, and a modern highly resilient cloud-native platform that has enabled Starling's success. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we're looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world. Joining Engine by Starling now will give you the opportunity to have an impact and be involved in shaping the future of a high growth company at the early stages of its journey. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager. Travel (including international) may be necessary depending on the client and nature of the engagement. About the Role The role offers the opportunity to meet with a wide range of potential clients, listen to their needs and explore how Engine can help. You will work closely with the Product Management and Engineering functions to create, shape and develop new long term sustainable relationships for Engine.You will also develop vibrant relationships with our consulting and implementation partners. We're looking for versatile, adaptable individuals, who enjoy the challenge of a varied and collaborative role. You'll enjoy problem solving, getting to the detail, understanding how clients can make the best use of our product, and helping new clients launch successful new propositions and businesses. What you'll get to do Supporting early stage conversations, running client workshops and demos, helping to identify and qualify genuine opportunities. Contributing to marketing activities and conferences, elevating the awareness and understanding of Engine's brand and proposition in the market, ensuring that we build a reputation based on trust and excellence. Fostering and maintaining strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies. Taking ownership of selected strategic opportunities. Being the client's advocate throughout, building a dialogue and trusted relationship with them, and understanding their strategic vision, issues and needs. Project managing opportunities and building the client's confidence in our platform and organisation, bringing the technical expertise to the discussions, and following through reliably on our promises. Managing commercial and contractual conversations. Working with our product and engineering teams through the Discovery and Delivery phases providing client relationship and commercial support Helping clients to understand how Engine can address their issues, through dialogue and through structured analysis and presentations. Future development We want to develop future leaders by giving people the opportunity to move between teams and build experience in a variety of roles, in business development, product management, delivery and engineering. At the same time we are expanding internationally and establishing regional offices in key markets around the world. We expect that, after an initial period in Business Development, you will have the option (but not the obligation) to move to a new role, either in a different function, or in a different part of the world. You have worked for a few years in a reputable consulting organisation and gained experience across a number of banks and situations, and you are now looking to apply your advisory skills into practice You have experience in financial services (ideally retail or business banking) and an understanding of issues and challenges in relation to bank IT systems and projects Your skills You are inquisitive with strong analytical skills and like the detail of understanding client issues, needs and concerns You have a technical aptitude and curiosity You have the confidence to ask insightful questions and engage in conversation with senior bank executives The ability to be self motivated in a highly autonomous environment, in a collaborative team with a flat structure You have strong presentation and facilitation skills You have attention to detail but you can also see the big picture and articulate a value proposition You can adapt your communication style to different stakeholders (senior clients, consulting organisations, engineering functions) Desirably but not essentially you will also have European Language skills Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Interview with someone from the BD team Interview with Chief Commercial Officer Final interview with someone else from the Senior Leadership Team 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Aug 07, 2025
Full time
At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to launch new digital banks or modernise existing banks, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. Starling Bank has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, efficient back-office processes, and a modern highly resilient cloud-native platform that has enabled Starling's success. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we're looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world. Joining Engine by Starling now will give you the opportunity to have an impact and be involved in shaping the future of a high growth company at the early stages of its journey. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager. Travel (including international) may be necessary depending on the client and nature of the engagement. About the Role The role offers the opportunity to meet with a wide range of potential clients, listen to their needs and explore how Engine can help. You will work closely with the Product Management and Engineering functions to create, shape and develop new long term sustainable relationships for Engine.You will also develop vibrant relationships with our consulting and implementation partners. We're looking for versatile, adaptable individuals, who enjoy the challenge of a varied and collaborative role. You'll enjoy problem solving, getting to the detail, understanding how clients can make the best use of our product, and helping new clients launch successful new propositions and businesses. What you'll get to do Supporting early stage conversations, running client workshops and demos, helping to identify and qualify genuine opportunities. Contributing to marketing activities and conferences, elevating the awareness and understanding of Engine's brand and proposition in the market, ensuring that we build a reputation based on trust and excellence. Fostering and maintaining strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies. Taking ownership of selected strategic opportunities. Being the client's advocate throughout, building a dialogue and trusted relationship with them, and understanding their strategic vision, issues and needs. Project managing opportunities and building the client's confidence in our platform and organisation, bringing the technical expertise to the discussions, and following through reliably on our promises. Managing commercial and contractual conversations. Working with our product and engineering teams through the Discovery and Delivery phases providing client relationship and commercial support Helping clients to understand how Engine can address their issues, through dialogue and through structured analysis and presentations. Future development We want to develop future leaders by giving people the opportunity to move between teams and build experience in a variety of roles, in business development, product management, delivery and engineering. At the same time we are expanding internationally and establishing regional offices in key markets around the world. We expect that, after an initial period in Business Development, you will have the option (but not the obligation) to move to a new role, either in a different function, or in a different part of the world. You have worked for a few years in a reputable consulting organisation and gained experience across a number of banks and situations, and you are now looking to apply your advisory skills into practice You have experience in financial services (ideally retail or business banking) and an understanding of issues and challenges in relation to bank IT systems and projects Your skills You are inquisitive with strong analytical skills and like the detail of understanding client issues, needs and concerns You have a technical aptitude and curiosity You have the confidence to ask insightful questions and engage in conversation with senior bank executives The ability to be self motivated in a highly autonomous environment, in a collaborative team with a flat structure You have strong presentation and facilitation skills You have attention to detail but you can also see the big picture and articulate a value proposition You can adapt your communication style to different stakeholders (senior clients, consulting organisations, engineering functions) Desirably but not essentially you will also have European Language skills Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Interview with someone from the BD team Interview with Chief Commercial Officer Final interview with someone else from the Senior Leadership Team 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Head of Information Security, Europe page is loaded Head of Information Security, Europe Apply locations London - 2 Gresham Street time type Full time posted on Posted 5 Days Ago job requisition id R-5246 The Head of Information Security, Europe reports directly to the Chief Information Security Officer, TMX Group and has a dotted line reporting relationship to the Chief Technology Officer, Trayport. The Head of Information Security will be responsible for defining, implementing, and managing the organization's information security strategy and framework for Europe. This critical role involves overseeing all aspects of information security, including a strong focus on application security, ensuring compliance with ISO27001 standards, financial services regulations, and other relevant legal and contractual requirements. As a senior leader of the Enterprise Information Security team, the role will also be accountable to provide information security oversight, through leadership and guidance across the TMX Group. The successful candidate will be a strategic leader with a strong technical background, including deep application security knowledge, and the ability to effectively communicate security risks and requirements across all levels of the business. Key Responsibilities Information Security Strategy and Governance: Develop, implement, and maintain a comprehensive information security strategy aligned with business objectives and risk tolerance. Establish and enforce information security policies, procedures, and standards in accordance with ISO27001, customer requirements, relevant legislation, and application security best practices. Communication: Develop and maintain an organization-wide security culture. Build and implement a company-wide communication strategy to promote information security, including application security, within the organization. Team Leadership and Development: Lead and develop the Information Security team. Recruit, retain, and develop talent and expertise, including application security specialists. Set and maintain the team's culture and tone. Business Continuity and Disaster Recovery: Contribute to the development and testing of business continuity and disaster recovery plans from an information security perspective, including considerations for application security. Security Monitoring and Incident Response: Establish and maintain processes for continuous security monitoring and detection of security events, including application-specific security events. Lead the investigation and resolution of security incidents, including those related to application vulnerabilities, root cause analysis, and implementation of corrective actions. Reporting: Provide regular reports on the organization's security posture, including application security vulnerabilities and risks, risks, and compliance status to the Trayport Board, other internal sub-Boards, and relevant stakeholders. Compliance and Assurance: Ensure ongoing compliance with ISO27001 certification requirements, including managing audits, reviews, and continual improvement of the Information Security Management System (ISMS). Stay abreast of and ensure adherence to regulations (e.g., GDPR, NIS2, DORA) and other relevant legal and contractual obligations, as well as application security standards. Risk Management: Lead the information security risk management process, including identification, assessment, treatment, and monitoring of risks, with a particular emphasis on application security risks. Conduct regular risk assessments and vulnerability analyses of systems, applications, and infrastructure. Security Operations: Oversee the management of security technologies and controls, including but not limited to, firewalls, intrusion detection/prevention systems, security information and event management (SIEM), data loss prevention (DLP), vulnerability management tools, and application security testing tools. Secure Software Development Lifecycle (SSDLC): Integrate security best practices into the software development lifecycle. Work closely with development teams to ensure secure coding practices, conduct comprehensive security testing (e.g., penetration testing, vulnerability scanning, application security reviews), and promote a security-aware development culture with a strong application security focus. Third-Party Risk Management: Develop and implement a program for assessing and managing the information security risks, including application security risks, associated with third-party vendors and service providers. Security Awareness and Training: Develop and deliver information security awareness training programs for all employees to foster a security-conscious culture, including specific training on application security best practices. General Responsibilities Act as the primary point of contact for all information security matters. Advise the business on information security best practices and the potential impact of emerging threats. Collaborate with IT, legal, compliance, and other departments to ensure a cohesive approach to risk management and security. Manage the information security budget and resources effectively. Participate in relevant industry forums and stay updated on the latest security trends and technologies. Required Qualifications and Skills: Proven experience in a senior information security role, preferably within the financial services or a similarly regulated industry. Demonstrable experience in implementing and managing an ISMS aligned with ISO27001, including successful participation in certification audits. Strong understanding of financial services regulations and their impact on information security. In-depth knowledge of information security frameworks, standards, and best practices (e.g., NIST, CIS). Experience with secure software development practices and application security testing. Strong technical understanding of network security, system security, and security architecture. Experience with risk management methodologies and tools. Excellent communication, presentation, and interpersonal skills, with the ability to articulate technical concepts to non-technical audiences. Proven leadership and team management skills. Relevant professional certifications such as CISSP, CISM, ISO 27001 Lead Implementer or Lead Auditor are highly desirable. Desirable Attributes: Experience with cloud security principles and practices. Familiarity with agile development methodologies. Experience in a software development environment. Strong analytical and problem-solving skills. This is a challenging and rewarding opportunity for a seasoned information security professional to make a significant impact in a growing and security-conscious organisation within the financial services sector. Trayport is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it. About Us Our Culture: At Trayport, our people power our success. We are a place where talented people never stop learning, innovating and working together to make an impact! We offer you more than a job - we offer you the opportunity to work with, and learn from the most respected industry and thought leaders in the business.We're always pushing the boundaries, rapidly expanding our global presence across London, Vienna, Singapore, Bremen and North America. At Trayport, we understand that our people are crucial to our future. We strive to provide a challenging and inspirational atmosphere; employing intelligent, enthusiastic, adaptable individuals and giving them the freedom, training, and guidance to allow them to consistently achieve their potential. If you share our vision and are motivated to challenge the status quo - we want to hear from you!
Aug 06, 2025
Full time
Head of Information Security, Europe page is loaded Head of Information Security, Europe Apply locations London - 2 Gresham Street time type Full time posted on Posted 5 Days Ago job requisition id R-5246 The Head of Information Security, Europe reports directly to the Chief Information Security Officer, TMX Group and has a dotted line reporting relationship to the Chief Technology Officer, Trayport. The Head of Information Security will be responsible for defining, implementing, and managing the organization's information security strategy and framework for Europe. This critical role involves overseeing all aspects of information security, including a strong focus on application security, ensuring compliance with ISO27001 standards, financial services regulations, and other relevant legal and contractual requirements. As a senior leader of the Enterprise Information Security team, the role will also be accountable to provide information security oversight, through leadership and guidance across the TMX Group. The successful candidate will be a strategic leader with a strong technical background, including deep application security knowledge, and the ability to effectively communicate security risks and requirements across all levels of the business. Key Responsibilities Information Security Strategy and Governance: Develop, implement, and maintain a comprehensive information security strategy aligned with business objectives and risk tolerance. Establish and enforce information security policies, procedures, and standards in accordance with ISO27001, customer requirements, relevant legislation, and application security best practices. Communication: Develop and maintain an organization-wide security culture. Build and implement a company-wide communication strategy to promote information security, including application security, within the organization. Team Leadership and Development: Lead and develop the Information Security team. Recruit, retain, and develop talent and expertise, including application security specialists. Set and maintain the team's culture and tone. Business Continuity and Disaster Recovery: Contribute to the development and testing of business continuity and disaster recovery plans from an information security perspective, including considerations for application security. Security Monitoring and Incident Response: Establish and maintain processes for continuous security monitoring and detection of security events, including application-specific security events. Lead the investigation and resolution of security incidents, including those related to application vulnerabilities, root cause analysis, and implementation of corrective actions. Reporting: Provide regular reports on the organization's security posture, including application security vulnerabilities and risks, risks, and compliance status to the Trayport Board, other internal sub-Boards, and relevant stakeholders. Compliance and Assurance: Ensure ongoing compliance with ISO27001 certification requirements, including managing audits, reviews, and continual improvement of the Information Security Management System (ISMS). Stay abreast of and ensure adherence to regulations (e.g., GDPR, NIS2, DORA) and other relevant legal and contractual obligations, as well as application security standards. Risk Management: Lead the information security risk management process, including identification, assessment, treatment, and monitoring of risks, with a particular emphasis on application security risks. Conduct regular risk assessments and vulnerability analyses of systems, applications, and infrastructure. Security Operations: Oversee the management of security technologies and controls, including but not limited to, firewalls, intrusion detection/prevention systems, security information and event management (SIEM), data loss prevention (DLP), vulnerability management tools, and application security testing tools. Secure Software Development Lifecycle (SSDLC): Integrate security best practices into the software development lifecycle. Work closely with development teams to ensure secure coding practices, conduct comprehensive security testing (e.g., penetration testing, vulnerability scanning, application security reviews), and promote a security-aware development culture with a strong application security focus. Third-Party Risk Management: Develop and implement a program for assessing and managing the information security risks, including application security risks, associated with third-party vendors and service providers. Security Awareness and Training: Develop and deliver information security awareness training programs for all employees to foster a security-conscious culture, including specific training on application security best practices. General Responsibilities Act as the primary point of contact for all information security matters. Advise the business on information security best practices and the potential impact of emerging threats. Collaborate with IT, legal, compliance, and other departments to ensure a cohesive approach to risk management and security. Manage the information security budget and resources effectively. Participate in relevant industry forums and stay updated on the latest security trends and technologies. Required Qualifications and Skills: Proven experience in a senior information security role, preferably within the financial services or a similarly regulated industry. Demonstrable experience in implementing and managing an ISMS aligned with ISO27001, including successful participation in certification audits. Strong understanding of financial services regulations and their impact on information security. In-depth knowledge of information security frameworks, standards, and best practices (e.g., NIST, CIS). Experience with secure software development practices and application security testing. Strong technical understanding of network security, system security, and security architecture. Experience with risk management methodologies and tools. Excellent communication, presentation, and interpersonal skills, with the ability to articulate technical concepts to non-technical audiences. Proven leadership and team management skills. Relevant professional certifications such as CISSP, CISM, ISO 27001 Lead Implementer or Lead Auditor are highly desirable. Desirable Attributes: Experience with cloud security principles and practices. Familiarity with agile development methodologies. Experience in a software development environment. Strong analytical and problem-solving skills. This is a challenging and rewarding opportunity for a seasoned information security professional to make a significant impact in a growing and security-conscious organisation within the financial services sector. Trayport is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it. About Us Our Culture: At Trayport, our people power our success. We are a place where talented people never stop learning, innovating and working together to make an impact! We offer you more than a job - we offer you the opportunity to work with, and learn from the most respected industry and thought leaders in the business.We're always pushing the boundaries, rapidly expanding our global presence across London, Vienna, Singapore, Bremen and North America. At Trayport, we understand that our people are crucial to our future. We strive to provide a challenging and inspirational atmosphere; employing intelligent, enthusiastic, adaptable individuals and giving them the freedom, training, and guidance to allow them to consistently achieve their potential. If you share our vision and are motivated to challenge the status quo - we want to hear from you!
The role is part of the Collections and Recoveries team within Risk Services supporting Asset Finance, and or, Retail Mortgage customers. The role is primarily responsible for pro-active management of cases in arrears, assessing customer circumstances and where appropriate, offering solutions (including tailored forbearance) to mitigate losses and deliver good customer outcomes; this includes the management of late arrears cases and liaison with external solicitors where enforcement action has commenced. This role requires a high level of communication, negotiation skills, and a thorough understanding of banking regulations relating to customers experiencing payment difficulties, including Consumer Duty. Key Role Responsibilities Engage with customers experiencing payment difficulties to understand their circumstances, assess their individual needs, agree appropriate forbearance whilst ensuring good customer outcomes are delivered. Delivering good customer outcomes is central to the FCA's expectations of firms' conduct and that all colleagues will be required to demonstrate a knowledge of this key operating principle and actions taken are aligned to Consumer Duty requirements. Demonstrates a full understanding of FCA regulation, including CONC and MCOB, as it affects the management of customer accounts. Manage and support vulnerable customers in line with company policy. Operate within a set of delegated authorities as defined by the business. Maintain accurate and complete customer records, including detailed rationale to support decision making. Escalate potential issues or risks to the Collections Manager and/or the Head of Collections & Recoveries, in a prompt and effective manner. To minimise the number of repetitive enquiries from customers, adopting a 'getting it right first time' approach. In situations where forbearance has been exhausted, assess whether it would be appropriate to commence enforcement action to take possession and then sell our asset. Liaise with internal and external colleagues/contacts, may include external solicitors and asset managers where enforcement / repossessions proceedings have commenced. Provide recommendations for improvements to processes, systems, procedures and controls. Provide administrative support such as managing a generic mailbox, managing referrals from outsourced service providers and other ad-hoc duties. The Person Proven track record and at least 2 years' experience in dealing with Collections and Recoveries accounts in a Banking environment. Knowledge of the Asset Finance and or Residential Mortgage Collections & Recoveries industry is preferred. Experience of liaising with third parties, for example solicitors, receivers and asset managers. Understanding of the regulatory environment and in particular Consumer Duty, MCOB and CONC. Interpersonal Skills and Competencies Computer literate, PC skills including MS Excel and Word. Customer-focused approach. Strong communication, in particular listening skills and communicating with clarity. Problem solving and initiative. Planning, organising, flexibility and reliability. Negotiating and influencing skills. Adaptable and flexible. Ability to work with minimal supervision. Excellent planning and organisational skills. Enthusiastic "can do" attitude. Able to work under pressure and to tight deadlines. Accuracy and attention to detail. Ability to establish effective working relationships at all levels. May be required to travel to other Shawbrook premises Permanent / 37.5-hour week. Able to work extended hours on occasions when required. Flexible working approach between office and working from home. The Opportunity Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment Free access to Headspace, a mindfulness & meditation digital health app Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health Cycle to work scheme Discounts on gym membership Contributory pension scheme & death in service Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per year Option to buy or sell holiday days through our flexi-holiday scheme Discounts on gym membership nationwide Access to discounts on a range of high street and online brands Community support and charitable giving Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Aug 06, 2025
Full time
The role is part of the Collections and Recoveries team within Risk Services supporting Asset Finance, and or, Retail Mortgage customers. The role is primarily responsible for pro-active management of cases in arrears, assessing customer circumstances and where appropriate, offering solutions (including tailored forbearance) to mitigate losses and deliver good customer outcomes; this includes the management of late arrears cases and liaison with external solicitors where enforcement action has commenced. This role requires a high level of communication, negotiation skills, and a thorough understanding of banking regulations relating to customers experiencing payment difficulties, including Consumer Duty. Key Role Responsibilities Engage with customers experiencing payment difficulties to understand their circumstances, assess their individual needs, agree appropriate forbearance whilst ensuring good customer outcomes are delivered. Delivering good customer outcomes is central to the FCA's expectations of firms' conduct and that all colleagues will be required to demonstrate a knowledge of this key operating principle and actions taken are aligned to Consumer Duty requirements. Demonstrates a full understanding of FCA regulation, including CONC and MCOB, as it affects the management of customer accounts. Manage and support vulnerable customers in line with company policy. Operate within a set of delegated authorities as defined by the business. Maintain accurate and complete customer records, including detailed rationale to support decision making. Escalate potential issues or risks to the Collections Manager and/or the Head of Collections & Recoveries, in a prompt and effective manner. To minimise the number of repetitive enquiries from customers, adopting a 'getting it right first time' approach. In situations where forbearance has been exhausted, assess whether it would be appropriate to commence enforcement action to take possession and then sell our asset. Liaise with internal and external colleagues/contacts, may include external solicitors and asset managers where enforcement / repossessions proceedings have commenced. Provide recommendations for improvements to processes, systems, procedures and controls. Provide administrative support such as managing a generic mailbox, managing referrals from outsourced service providers and other ad-hoc duties. The Person Proven track record and at least 2 years' experience in dealing with Collections and Recoveries accounts in a Banking environment. Knowledge of the Asset Finance and or Residential Mortgage Collections & Recoveries industry is preferred. Experience of liaising with third parties, for example solicitors, receivers and asset managers. Understanding of the regulatory environment and in particular Consumer Duty, MCOB and CONC. Interpersonal Skills and Competencies Computer literate, PC skills including MS Excel and Word. Customer-focused approach. Strong communication, in particular listening skills and communicating with clarity. Problem solving and initiative. Planning, organising, flexibility and reliability. Negotiating and influencing skills. Adaptable and flexible. Ability to work with minimal supervision. Excellent planning and organisational skills. Enthusiastic "can do" attitude. Able to work under pressure and to tight deadlines. Accuracy and attention to detail. Ability to establish effective working relationships at all levels. May be required to travel to other Shawbrook premises Permanent / 37.5-hour week. Able to work extended hours on occasions when required. Flexible working approach between office and working from home. The Opportunity Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment Free access to Headspace, a mindfulness & meditation digital health app Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health Cycle to work scheme Discounts on gym membership Contributory pension scheme & death in service Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per year Option to buy or sell holiday days through our flexi-holiday scheme Discounts on gym membership nationwide Access to discounts on a range of high street and online brands Community support and charitable giving Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Lending Support Officer / Lending / Support / Birmingham / Permanent / Hybrid The Role! Are you ready to elevate your career and be part of a fast-growing, exciting team? We re looking for a proactive and detail-oriented individual to join our client as a Lending Support Officer, where you ll play a key role in supporting the lending activities across Bridging, Buy to Let, and other loan products. You ll collaborate with both internal and external stakeholders, delivering exceptional service and driving operational success. Why Join? You ll be joining a passionate and innovative team that values collaboration and customer-focused service. As they continue to grow, your ideas and contributions will be valued, giving you the opportunity to develop your career in an ever-evolving environment. If this sounds like the next step you re looking for, we d love to hear from you! What You ll Do: Be the First Point of Contact: Handle queries from customers and brokers, ensuring swift and accurate responses. Support Lending Applications: Assist in managing loan applications and ensuring all processes are compliant and efficient. Build Relationships: Work closely with internal teams, clients, and brokers, maintaining strong communication and service standards. Drive Efficiency: Help improve operational processes and contribute to the rollout of new products. What We re Looking For: Tech-Savvy: Proficient in Outlook, Word, Excel, and other IT systems. Strong Communicator: Confident in both written and verbal communication, with experience working with third parties and senior team members. Detail-Oriented: Organised with strong attention to detail, able to manage multiple tasks effectively. Bonus Points: Experience in mortgages or lending products. Familiarity with the financial services industry and working within a regulated environment. Lending Support Officer / Lending / Support / Birmingham / Permanent / Hybrid Lending Support Officer / Lending / Support / Birmingham / Permanent / Hybrid Lending Support Officer / Lending / Support / Birmingham / Permanent / Hybrid
Aug 05, 2025
Full time
Lending Support Officer / Lending / Support / Birmingham / Permanent / Hybrid The Role! Are you ready to elevate your career and be part of a fast-growing, exciting team? We re looking for a proactive and detail-oriented individual to join our client as a Lending Support Officer, where you ll play a key role in supporting the lending activities across Bridging, Buy to Let, and other loan products. You ll collaborate with both internal and external stakeholders, delivering exceptional service and driving operational success. Why Join? You ll be joining a passionate and innovative team that values collaboration and customer-focused service. As they continue to grow, your ideas and contributions will be valued, giving you the opportunity to develop your career in an ever-evolving environment. If this sounds like the next step you re looking for, we d love to hear from you! What You ll Do: Be the First Point of Contact: Handle queries from customers and brokers, ensuring swift and accurate responses. Support Lending Applications: Assist in managing loan applications and ensuring all processes are compliant and efficient. Build Relationships: Work closely with internal teams, clients, and brokers, maintaining strong communication and service standards. Drive Efficiency: Help improve operational processes and contribute to the rollout of new products. What We re Looking For: Tech-Savvy: Proficient in Outlook, Word, Excel, and other IT systems. Strong Communicator: Confident in both written and verbal communication, with experience working with third parties and senior team members. Detail-Oriented: Organised with strong attention to detail, able to manage multiple tasks effectively. Bonus Points: Experience in mortgages or lending products. Familiarity with the financial services industry and working within a regulated environment. Lending Support Officer / Lending / Support / Birmingham / Permanent / Hybrid Lending Support Officer / Lending / Support / Birmingham / Permanent / Hybrid Lending Support Officer / Lending / Support / Birmingham / Permanent / Hybrid