It Support Analyst

Evolve-IT are delighted to bring to market a 2nd Line IT Support roles based in Edinburgh. You will play a key role providing remote and onsite IT support including hardware troubleshooting for a diverse range of clients. You will diagnose and resolve IT-related issues, ensuring clients receive the best service possible.

Our client is a well-established Managed Service Provider who are renowned for growing and developing team members. This is a company where your IT skills can develop and flourish. You will be part of collaborative and dynamic team who deliver quality service to their clients.

Key responsibilities:

• Working alongside the Service Desk Manager, providing 1st line support and escalating to 3rd line where appropriate.
• Supporting clients through the support desk, via phone calls and online chats
• Entering and resolving technical tickets in a timely and professional manner
• Building and configuring hardware and equipment.
• Identifying and conducting preventative maintenance on client sites.
• Take pride in delivering an excellent service to clients

About you:

• Solid MS365 and Azure experience.
• Happy to work 5 days in the office, Edinburgh City.
• Excellent Customer Service Skills.

Nice to haves (not essential):

• Basic Server and Networking experience.
• Mac experience.
• CompTIA and Microsoft certifications.

In return you will receive up to £35,000 per annum with a strong benefits package including private healthcare and opportunities to upskill and gain new certifications.

If you are a skilled techy with one to two years of IT Support experience and excellent customer service skills, this is the job for you.