Housing Officer

About the Role

We are currently recruiting for a proactive and customer-focused Housing Officer to join a dedicated team in Portsmouth. This key role focuses on the effective management of tenancies and estates, requiring regular in-person contact with residents to build strong relationships and ensure a safe, well-maintained community.

This is a frontline, on-site position remote or hybrid working is not available due to the hands-on nature of the role.

Key Responsibilities

• Deliver high-quality tenancy and estate management services

• Conduct regular estate inspections and tenancy visits

• Investigate and resolve incidents of anti-social behaviour (ASB)

• Engage with residents from diverse backgrounds to provide advice and support

• Work collaboratively with internal teams and external agencies

• Maintain accurate case records and documentation

• Take enforcement action when required in line with housing policy

Person Specification

We are looking for someone who is:

• Approachable, empathetic, and confident in face-to-face interactions

• Skilled in holding effective, and at times challenging, conversations

• Organised and able to manage a diverse caseload

• Comfortable working independently and exercising sound judgement

Preferred Experience:

• Previous experience in social housing or tenancy management is highly desirable

• Candidates from relevant sectors with transferable skills will also be considered, including:

  • Former police officers

  • Social workers

  • Estate agents

  • Debt or money advisors

If interested in this role please send your CV to Lee-Juan at Coyle Personnel Ltd.