We have a rare opportunity for a Service Delivery Manager - Hauora role in a Marae owned and governed innovative Kaupapa Māori organisation, dedicated to our Mission:
About the role:This role will bring a Kaupapa Māori lens to all aspects of service delivery leadership and management within the assigned Hauora cluster ensuring sustainable delivery of services and positive outcomes to whānau and the communities we serve. In this context you will be expected to contribute to the design, development and implementation of strategic and annual planning priorities to promote and foster a positive and vibrant high performing workplace culture.
Reporting to the GM Oranga, you will be an experienced people manager charged with delivering operational excellence across a wide range of Hauora related services and working in collaboration with other Service Delivery Managers.
You will effectively lead, coach and support Team Managers and kaimahi in the delivery of services, uphold TToH kaupapa and values and drive operational performance, compliance and continuous improvement to ensure contract specifications and funding obligations are met. Who we are:Te Taiwhenua o Heretaunga is a family-focused organisation. We've been working with whānau to achieve their goals and improve wellbeing for nearly 40 years.
We help individuals, whānau and communities by creating holistic, personalised plans of care, support and development. Our staff include Social Workers, Community Support Workers, Doctors, Nurses, Mental Health Practitioners, Housing Navigators and Addictions Practitioners.
Our services are backed by strong Corporate Service teams and a progressive Senior Leadership Team. Underpinning it all are our organisational Values which are woven through everything we do. Kaitiakitanga, Whakamana, Kotahitanga and Whanaungatanga.
Our main site is in Hastings and we have a workforce of over 380 kaimahi with 70% being Māori. Our team are involved with whānau and communities along the East Coast from Te Mahia to Manawatu. We are a mandated Health and Social Service provider of Ngāti Kahungunu ki Heretaunga & Tamatea Pōkai Whenua. Fourteen Heretaunga marae are represented by the elected trustees who form our governance board, Te Haaro.
What you need to succeed:Qualifications:
• A relevant tertiary qualification aligned to the requirements of the role.
• Health or Social Services related tertiary qualification (desirable)
Skills & Experience:• 3 to 5+ years' leadership/management experience in complex environments, managing clinical and non-clinical teams.
• Confident communicator with senior leaders; skilled in conflict resolution and performance management.
• Experience in health and social services; knowledge of NGO compliance and legislation
• Proficient in HR, Financial, Asset, and Health & Safety management.
• Excellent written, verbal, and visual communication skills.
• Deep understanding of issues affecting Māori in Heretaunga, especially within Māori Provider contexts.
Personal & Technical Competencies• Strong cross-cultural awareness, with knowledge of Tikanga Māori.
• Client and whānau-focused, with excellent interpersonal and communication skills.
• Skilled in critical thinking, time management, and professional presentation.
• Advanced computer literacy and experience with health systems (e.g. Indici).
• Business-minded, results-driven, and confident in challenging the status quo.
What We Offer:• 5 weeks annual leave + Birthday leave
• Southern Cross Wellness One Health Insurance
• Wellness incentives and a workplace that truly values its people
• To be part of an amazing kaupapa Māori organisation
Ready to join us?
If this opportunity feels like the right fit for you, we'd love to hear from you. Simply click the link below to submit your application, upload your CV and cover letter, and complete the online Application form.
Applications close 20th August 2025. Applicants will be reviewed as they come in, so don't wait!