Salesforce CRM Team Lead

Salesforce CRM Team Lead

• Hybrid - Leeds Office (3 days in office, 2 days remote)
• £50,000 - £60,000 per annum, dependent on experience
• Annual Performance Bonus
• 25 Days Annual Leave + Bank Holidays + Christmas Closure
• Company Benefits - Sage Benefits, WPA Healthcare (Year 2)
• Supportive Working Culture and Additional Perks

THE ROLE
Are you an experienced Salesforce professional looking to take ownership of a dynamic, high-impact CRM environment?

We are seeking a Salesforce CRM Team Lead to take ownership of a mature Salesforce platform, ensuring seamless delivery of Salesforce solutions that align with our client's business goals. You will be responsible for directly influencing the strategy behind our client's CRM direction, development and performance across the business whilst leading a skilled internal team within a high-performing and fast-paced environment.

Due to the nature of our roles, candidates must have a permanent and unrestricted Right to Work in the UK, residing within a commutable distance of Leeds. Please note that our client cannot offer visa sponsorship.

Key responsibilities will include:

• Inspire, mentor, and manage a talented Salesforce team, encouraging growth and best practices.
• Remain technically involved in Salesforce configuration, customisation, flows, and object management, delivering continuous improvements across the CRM ecosystem.
• Own sprint planning, backlog refinement, and Jira ticket management; acting as Scrum Master when required.
• Collaborate with senior business leaders to gather requirements and translate them into scalable Salesforce solutions.
• Monitor resource capacity within the team and lead recruitment as the CRM team expands.
• Ensure effective cross-functional communication between the CRM team and wider business departments.

SKILLS & EXPERIENCE

• Salesforce Certified Administrator certification
• Demonstrable experience in a Salesforce CRM administration or development role with sound platform knowledge (4+ years minimum)
• Proven leadership experience, managing technical teams in an Agile environment (2+ years minimum)
• Proficient with Salesforce Flows, standard objects and core platform capabilities.
• Experience managing Jira boards, spring planning and Agile ceremonies.
• Exceptional communication skills, with a strong ability to translate business requirements into technical solutions.
• Highly organised, with an ability to prioritise effectively in a dynamic, fast-paced environment.
• Experience with Salesforce integration tools & APIs (desirable)
• Knowledge of AppExchange solutions and third-party integrations (desirable)

Our client has recently undergone acquisition and following significant investment and new product launches, is in an exciting phase of growth. If you're a Salesforce leader who thrives in a collaborative environment and want to make a lasting impact on CRM strategy and execution, please apply today. If you would like to discuss the opportunity further, please contact Matt Pallister on (phone number removed) (url removed).

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.