CCTV Control Room Operator - GBP 27000

Role: CCTV Control Room Operator
Salary: 26,666 (increasing to 27,452 after probation)
Location: Blackburn area
Contract Type: Permanent
Shift Pattern: 4 days on / 4 days off, 12-hour shifts (42 hours per week)

Join a Fast-Paced Security Operations Environment
Are you a calm and reliable professional who excels under pressure? A security monitoring centre is currently seeking a Control Room Operator to help deliver vital services as part of a 24/7 national surveillance operation. This is a full-time, permanent role based near Blackburn, offering a consistent shift pattern and career development opportunities for the right candidate.

What You'll Be Doing

Operating advanced CCTV and Video Management Systems to monitor multiple client location
Responding to security alerts and incidents with precision and professionalism
Managing controlled site access remotely and following defined protocols
Handling incoming calls with clarity and courtesy
Liaising with emergency services and internal teams when necessary
Producing accurate and timely reports and maintaining detailed records
Working collaboratively within a disciplined, high-performing team

What We're Looking For

We want detail-oriented, proactive individuals with experience in control room or security monitoring environments. You should be ready to take initiative and maintain high standards in a dynamic setting.

Essential:

A valid SIA CCTV License (Level 2 in Public Space Surveillance)
Minimum age: 18
Previous experience in CCTV monitoring or similar operational environments
Excellent written and verbal communication skills
Ability to remain calm and make decisions under pressure
Strong time management and multitasking abilities
Willingness to work nights, weekends, and a fixed shift pattern
Commitment to providing excellent service

What You'll Get in Return

Structured training and development opportunities
Support with further qualifications and career advancement
Overtime and progression potential for high performers
Generous annual leave package
Company pension
Healthcare support (including everyday healthcare costs)
Mental health and wellbeing resources
Access to employee perks and discount schemes

Employee referral incentives

A Culture That Supports You
You'll be part of a friendly, inclusive team that values your input and supports your growth. The working environment encourages open communication, collaboration, and continuous improvement, with a focus on delivering service excellence in the security sector.

Inclusion & Equal Opportunity
Applications are welcome from all backgrounds. We're committed to creating an inclusive workplace that values diversity of thought, background, and experience. Reasonable accommodations will be made for applicants with disabilities during the recruitment process