IT Support Engineer (Warwick)

Enthuse customers and provide the best experience through best-in-class hardware, software, and technical support services.

Contact us directly if you have any questions about this open job position.

• Previous experience resolving problems sitting with the user.
• Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D, & SCCM).
• Pragmatic & amiable approach to your work.
• Skilled at building strong, trusted working relationships at all levels.
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.

As part of a broader, highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader, and colleagues in every aspect of your work with the client.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically, and with a strong sense of customer service - leaving each ticket not only resolved but with a smile on the user's face - a job well done.

This role allows you to have a direct influence on people's day-to-day working life. With nothing more frustrating than a malfunctioning computer or printer, you will be the person who makes things happen, working directly with users in a highly rewarding way.

This position is very varied, with responsibilities ranging from simple password resets, new-user additions, & AV checks in meeting rooms, up to full 2nd-line problems working directly with users or being "intelligent-hands" within server/data center rooms, guided by remote specialists.

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 subsidiaries. We deliver exclusively for leading companies in the IT industry. We go the extra mile - not only enthusing our customers but also making the world a better place: 20% of our profits support our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Internal career development program
• Medical cash plan
• Onboarding program

Job-Id: 17923 IT Support Engineer (Warwick) UK - Warwick

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