RESTAURANT GENERAL MANAGER

Who We Are

Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just "having a job". Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere. We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability and wellbeing, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable. That's why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always thrive to create a community that we want to be part of and that improves the world around us. We invite you to be part of our story.

Role Purpose / Scope

The Restaurant General Manager will lead the daily operations of our Japanese restaurant and bar, ensuring consistently high standards of service. Responsible for driving revenue, recruiting and managing the team, enhancing guest satisfaction, controlling costs, and ensuring the overall success of the restaurant and bar.

• Hold full P&L accountability of the restaurant and bar.
• Manage day-to-day operations of the restaurant and bar ensuring smooth and efficient service.
• Collaborate with the Hotel General Manager and all hotel departments to ensure seamless coordination and exceptional F&B service across the hotel, including during events.
• Recruit, train, mentor, and lead a team of talented restaurant and bar professionals, fostering a positive, inclusive, and collaborative work environment while ensuring outstanding customer service aligned with 5-star standards.
• Conduct regular staff meetings to communicate goals, updates, and procedures, ensuring consistent execution of menu standards and service quality.
• Maintain high levels of guest satisfaction by ensuring consistent service quality and addressing guest feedback promptly.
• Collaborate with the marketing team to develop and implement promotional activities, special events, and marketing strategies to increase visibility and attract a diverse clientele.
• Implement and maintain efficient operational systems, policies, and procedures, to maximise productivity and ensure the smooth running of the restaurant.
• Ensure the restaurant adheres to all health, safety, and licensing regulations, and train staff on emergency procedures and safety protocols.
• Regularly evaluate and analyse the restaurant's performance, identify areas for improvement, and implement changes to enhance the overall guest experience and operational efficiency.
• Stay updated on industry trends and competitor activity to maintain a competitive edge.
• Oversee staff scheduling, payroll, and resource management to optimise operational efficiency.
• Collaborate with the culinary team to ensure seamless coordination between kitchen and front of house.
• Work closely with the Executive Chef and Beverage Manager to address guest feedback and update menus regularly.

• Mandatory:
• Lawful permanent resident, eligible to work in the UK
• Proven experience as a Restaurant Manager or Assistant Manager in a luxury hotel or fine dining environment
• Exceptional leadership and team management skills
• Strong commercial acumen with experience managing budgets and financial targets
• Excellent communication, interpersonal, and customer service skills
• Ability to work under pressure and adapt to changing situations
• Knowledge of health and safety regulations and food hygiene standards
• Fluent in English

• Preferred:
• Professional certification
• Experience with new openings

• Full-time
• Flexibility to work evenings, weekends, and public holidays