We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets Sounds great, what will I be doing? Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs. In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment. The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation-particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021-is also required. Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively. The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position. This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Interviews will be held at our head office on 26th August 2025 Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Aug 09, 2025
Full time
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets Sounds great, what will I be doing? Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs. In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment. The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation-particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021-is also required. Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively. The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position. This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Interviews will be held at our head office on 26th August 2025 Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets Sounds great, what will I be doing? Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs. In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment. The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation-particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021-is also required. Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively. The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position. This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Interviews will be held at our head office on 26th August 2025 Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Aug 09, 2025
Full time
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets Sounds great, what will I be doing? Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs. In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment. The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation-particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021-is also required. Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively. The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position. This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Interviews will be held at our head office on 26th August 2025 Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets Sounds great, what will I be doing? Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs. In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment. The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation-particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021-is also required. Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively. The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position. This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Interviews will be held at our head office on 26th August 2025 Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Aug 09, 2025
Full time
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets Sounds great, what will I be doing? Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs. In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment. The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation-particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021-is also required. Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively. The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position. This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Interviews will be held at our head office on 26th August 2025 Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets Sounds great, what will I be doing? Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs. In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment. The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation-particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021-is also required. Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively. The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position. This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Interviews will be held at our head office on 26th August 2025 Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Aug 09, 2025
Full time
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets Sounds great, what will I be doing? Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs. In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment. The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation-particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021-is also required. Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively. The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position. This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Interviews will be held at our head office on 26th August 2025 Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for an Intervention Worker to play a pivotal role in our Criminal Justice Service in Battersea. Sounds great, what will I be doing? Approved Premises (APs) work with high-risk people released from prison, providing a vital element in public protection arrangements. APs offer a level of contact, support and supervision within the community that is unique within the Criminal Justice System. This is an opportunity to be part of a dedicated, enthusiastic staff team at our male Approved Premises in Battersea, playing a key role in pro-social modelling, rehabilitation and community reintegration for those ready to make positive choices. Working closely with Probation Officers and other community services such as police, health, housing and substance misuse, we provide a stepping stone from prison into the community. As a member of the Approved Premises team, you will model pro-social behavior and foster a positive, respectful culture with both clients and colleagues. You will actively engage with residents, supporting communal activities such as meal preparation, and contribute to the delivery of individual sentence plans in collaboration with probation officers, police, and external agencies. Your role will involve providing administrative and practical support, ensuring daily tasks are completed, and following all operational protocols. You will encourage compliance and enforce rules relating to curfews and drug and alcohol testing as required. Keeping colleagues, multi-agency partners, and management informed is essential. You will be responsible for monitoring and maintaining the health, safety, security, cleanliness, and well-being of the premises and residents, utilizing tools such as CCTV, observation, and direct personal contact. Accurate, timely record-keeping and appropriate information sharing with respect for confidentiality are critical components of this role. Using your initiative, you will identify and address additional tasks or emerging issues, working within the service to maintain an enabling environment. Adherence to the Approved Premises Manual, Hestia policies, and relevant justice service requirements is expected, alongside consistently demonstrating The Hestia Approach. This role involves working closely with high-risk offenders transitioning from prison to community life, providing a unique level of daily support, supervision, and tailored interventions. You will empower residents to take responsibility for themselves while maintaining appropriate boundaries and supervision. The position operates on a rolling rota covering early, late, weekend, and night shifts to ensure continuous support and public protection. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate will have a strong ability to engage and communicate effectively with others, demonstrating flexibility and responsiveness in their approach. They should maintain an optimistic outlook regarding people's capacity for change and the possibility of positive outcomes. A quick learner who can efficiently gather information and make well-founded decisions is essential. The candidate must be able to maintain firm boundaries and exercise authority legitimately while working in a pro-social and positive manner. Competence in receiving, processing, and accurately recording detailed information is required, along with ensuring appropriate sharing of information within confidentiality guidelines. An understanding of the emotional and behavioral impacts of trauma is important, as is the ability to work sensitively with individuals who display a wide range of emotions, behaviors, and communication challenges. The candidate should be a team player who leads by example and takes a practical, hands-on approach to tasks such as cooking, gardening, household chores, and leisure activities. Finally, knowledge of safeguarding principles and the ability to identify and respond appropriately to safeguarding concerns are essential. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Aug 09, 2025
Full time
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for an Intervention Worker to play a pivotal role in our Criminal Justice Service in Battersea. Sounds great, what will I be doing? Approved Premises (APs) work with high-risk people released from prison, providing a vital element in public protection arrangements. APs offer a level of contact, support and supervision within the community that is unique within the Criminal Justice System. This is an opportunity to be part of a dedicated, enthusiastic staff team at our male Approved Premises in Battersea, playing a key role in pro-social modelling, rehabilitation and community reintegration for those ready to make positive choices. Working closely with Probation Officers and other community services such as police, health, housing and substance misuse, we provide a stepping stone from prison into the community. As a member of the Approved Premises team, you will model pro-social behavior and foster a positive, respectful culture with both clients and colleagues. You will actively engage with residents, supporting communal activities such as meal preparation, and contribute to the delivery of individual sentence plans in collaboration with probation officers, police, and external agencies. Your role will involve providing administrative and practical support, ensuring daily tasks are completed, and following all operational protocols. You will encourage compliance and enforce rules relating to curfews and drug and alcohol testing as required. Keeping colleagues, multi-agency partners, and management informed is essential. You will be responsible for monitoring and maintaining the health, safety, security, cleanliness, and well-being of the premises and residents, utilizing tools such as CCTV, observation, and direct personal contact. Accurate, timely record-keeping and appropriate information sharing with respect for confidentiality are critical components of this role. Using your initiative, you will identify and address additional tasks or emerging issues, working within the service to maintain an enabling environment. Adherence to the Approved Premises Manual, Hestia policies, and relevant justice service requirements is expected, alongside consistently demonstrating The Hestia Approach. This role involves working closely with high-risk offenders transitioning from prison to community life, providing a unique level of daily support, supervision, and tailored interventions. You will empower residents to take responsibility for themselves while maintaining appropriate boundaries and supervision. The position operates on a rolling rota covering early, late, weekend, and night shifts to ensure continuous support and public protection. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate will have a strong ability to engage and communicate effectively with others, demonstrating flexibility and responsiveness in their approach. They should maintain an optimistic outlook regarding people's capacity for change and the possibility of positive outcomes. A quick learner who can efficiently gather information and make well-founded decisions is essential. The candidate must be able to maintain firm boundaries and exercise authority legitimately while working in a pro-social and positive manner. Competence in receiving, processing, and accurately recording detailed information is required, along with ensuring appropriate sharing of information within confidentiality guidelines. An understanding of the emotional and behavioral impacts of trauma is important, as is the ability to work sensitively with individuals who display a wide range of emotions, behaviors, and communication challenges. The candidate should be a team player who leads by example and takes a practical, hands-on approach to tasks such as cooking, gardening, household chores, and leisure activities. Finally, knowledge of safeguarding principles and the ability to identify and respond appropriately to safeguarding concerns are essential. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets Sounds great, what will I be doing? Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs. In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment. The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation-particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021-is also required. Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively. The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position. This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Interviews will be held at our head office on 26th August 2025 Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Aug 09, 2025
Full time
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets Sounds great, what will I be doing? Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs. In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment. The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation-particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021-is also required. Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively. The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position. This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Interviews will be held at our head office on 26th August 2025 Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets Sounds great, what will I be doing? Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs. In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment. The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation-particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021-is also required. Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively. The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position. This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Interviews will be held at our head office on 26th August 2025 Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Aug 09, 2025
Full time
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets Sounds great, what will I be doing? Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs. In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment. The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation-particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021-is also required. Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively. The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position. This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Interviews will be held at our head office on 26th August 2025 Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Description About the Role This is an exceptional opportunity for a strategically minded Audit Partner or Responsible Individual to join our new Birmingham Office Audit Team. Working closely with the wider not-for-profit and public sector leadership team, you will play a pivotal role in leading our services to our clients in these sectors in the midlands. Bishop Fleming are amongst sector leaders across the full range of public sectors. Our work in these areas currently account for around 45% of our audit fees. We are market leaders for the audit of multi-academy trusts nationally, leaders in our regions for further education and housing, we are one of only 6 firms completing audits of local authorities through the national framework contract, we are a top 20 firm nationally for charity audits and have a growing client base in the health sector. As part of our continued growth strategy, we have recently opened an office in central Birmingham, to build upon the success and growth we have been experiencing in our other offices in the South West and West Midlands. We have ambitious plans to continue to significantly grow our audit fee revenue over the next five years and this role will be key to delivering those plans. Our audit fees have grown organically by over 20% for the last 4 years. We have committed to significant investment plans to build our presence and reputation in Birmingham to the levels that we have developed within the other cities in which we are based. We already have a portfolio of clients in the Midlands that we would look for you to take on, with capacity retained for you to further develop and grow your client base. We are keen to hear from experienced Audit Directors who are looking to progress to Partner level or from existing Audit Partners who are looking to have a significant input into an ambitious firm's long-term strategic direction. We are looking for an individual who is keen to immerse themselves in the Bishop Fleming culture and actively contribute to the success of the wider firm. If this sounds like you then please get in touch! Your responsibilities will include: Working as part of our established not-for-profit and public sector audit team to successfully deliver a broad range of audit engagements across these sectors Working with our not-for-profit and public sector leadership team to formulate and deliver our firmwide audit strategy in these sectors. Developing our audit team in Birmingham - this will include recruiting team members and mentoring our Managers/Senior Managers so that they can reach their potential Leading on tender opportunities in the Midlands in your specialist sectors. About You To be considered for the role, you will need to be: An RI with experience of controlling a portfolio of audit clients across some of the sectors discussed above and a willingness to develop experience in other sectors A strong business developer who is keen to develop and build contacts and their network within the sectors in which they operate A strong People Manager who enjoys building and developing a team An excellent communicator with strong interpersonal skills who can influence at all levels Why Bishop Fleming? Bishop Fleming is an award-winning and certified Great Place to Work provider of Audit, Accountancy, Tax and Advisory services in the South West and West Midlands. With a turnover of £48m, the firm saw growth of almost 15% over the last 12 months. Currently ranked fifth in the Accountancy Age Mid-Tier Power Index and is also the largest provider of audit services to multi-academy trusts in the academy sector. From owner-managed businesses, SMEs, and large businesses; to entrepreneurs and private individuals; Bishop Fleming offers full services across a diverse range of sectors. Bishop Fleming is also a member of Kreston Global, a global network of independent accounting firms in more than 100 countries. With 9 offices, over 47 partners, and over 500 people, we have the capability and capacity to meet our clients' needs. From owner-managed businesses to large businesses; to schools, not-for-profit and public sector organisations; and private clients we have the full-service expertise to advise our clients. 30 days holiday plus bank holidays plus Christmas off! Competitive salary Hybrid working A contributory Pension scheme Life assurance Simply Health cashback plan including access to 24/7 online GP service and counselling services Yulife employee wellbeing app Social events with active social committees that plan internal and external events Numerous opportunities for development Please contact Nathan Coughlin, Partner or Sam Ford Talent Acquisition Manager if you would like to discuss this opportunity further. We welcome applicants who would like the flexibility in their working arrangements, including working from home or part time working, which may help to accommodate parent or carer responsibilities, further studies and activities outside of work. We are committed to welcoming new people into an inclusive working environment, where everyone is given equal opportunity to reach their full potential. We support a culture where people are valued and treated fairly with respect and differences are understood and celebrated. The more varied our workforce, the broader the expertise within our business. The broader our expertise, the greater our chances of innovation and success. That's why we're committed to equality of opportunity, diversity and inclusion at every level. As part of our recruitment process and our commitment to maintaining a safe and compliant working environment, we carry out background checks on all successful applicants. These checks will include verification of references, confirmation of right to work in the UK, and, where applicable, a standard or enhanced Disclosure and Barring Service (DBS) check. Further details will be provided during the recruitment process
Aug 08, 2025
Full time
Description About the Role This is an exceptional opportunity for a strategically minded Audit Partner or Responsible Individual to join our new Birmingham Office Audit Team. Working closely with the wider not-for-profit and public sector leadership team, you will play a pivotal role in leading our services to our clients in these sectors in the midlands. Bishop Fleming are amongst sector leaders across the full range of public sectors. Our work in these areas currently account for around 45% of our audit fees. We are market leaders for the audit of multi-academy trusts nationally, leaders in our regions for further education and housing, we are one of only 6 firms completing audits of local authorities through the national framework contract, we are a top 20 firm nationally for charity audits and have a growing client base in the health sector. As part of our continued growth strategy, we have recently opened an office in central Birmingham, to build upon the success and growth we have been experiencing in our other offices in the South West and West Midlands. We have ambitious plans to continue to significantly grow our audit fee revenue over the next five years and this role will be key to delivering those plans. Our audit fees have grown organically by over 20% for the last 4 years. We have committed to significant investment plans to build our presence and reputation in Birmingham to the levels that we have developed within the other cities in which we are based. We already have a portfolio of clients in the Midlands that we would look for you to take on, with capacity retained for you to further develop and grow your client base. We are keen to hear from experienced Audit Directors who are looking to progress to Partner level or from existing Audit Partners who are looking to have a significant input into an ambitious firm's long-term strategic direction. We are looking for an individual who is keen to immerse themselves in the Bishop Fleming culture and actively contribute to the success of the wider firm. If this sounds like you then please get in touch! Your responsibilities will include: Working as part of our established not-for-profit and public sector audit team to successfully deliver a broad range of audit engagements across these sectors Working with our not-for-profit and public sector leadership team to formulate and deliver our firmwide audit strategy in these sectors. Developing our audit team in Birmingham - this will include recruiting team members and mentoring our Managers/Senior Managers so that they can reach their potential Leading on tender opportunities in the Midlands in your specialist sectors. About You To be considered for the role, you will need to be: An RI with experience of controlling a portfolio of audit clients across some of the sectors discussed above and a willingness to develop experience in other sectors A strong business developer who is keen to develop and build contacts and their network within the sectors in which they operate A strong People Manager who enjoys building and developing a team An excellent communicator with strong interpersonal skills who can influence at all levels Why Bishop Fleming? Bishop Fleming is an award-winning and certified Great Place to Work provider of Audit, Accountancy, Tax and Advisory services in the South West and West Midlands. With a turnover of £48m, the firm saw growth of almost 15% over the last 12 months. Currently ranked fifth in the Accountancy Age Mid-Tier Power Index and is also the largest provider of audit services to multi-academy trusts in the academy sector. From owner-managed businesses, SMEs, and large businesses; to entrepreneurs and private individuals; Bishop Fleming offers full services across a diverse range of sectors. Bishop Fleming is also a member of Kreston Global, a global network of independent accounting firms in more than 100 countries. With 9 offices, over 47 partners, and over 500 people, we have the capability and capacity to meet our clients' needs. From owner-managed businesses to large businesses; to schools, not-for-profit and public sector organisations; and private clients we have the full-service expertise to advise our clients. 30 days holiday plus bank holidays plus Christmas off! Competitive salary Hybrid working A contributory Pension scheme Life assurance Simply Health cashback plan including access to 24/7 online GP service and counselling services Yulife employee wellbeing app Social events with active social committees that plan internal and external events Numerous opportunities for development Please contact Nathan Coughlin, Partner or Sam Ford Talent Acquisition Manager if you would like to discuss this opportunity further. We welcome applicants who would like the flexibility in their working arrangements, including working from home or part time working, which may help to accommodate parent or carer responsibilities, further studies and activities outside of work. We are committed to welcoming new people into an inclusive working environment, where everyone is given equal opportunity to reach their full potential. We support a culture where people are valued and treated fairly with respect and differences are understood and celebrated. The more varied our workforce, the broader the expertise within our business. The broader our expertise, the greater our chances of innovation and success. That's why we're committed to equality of opportunity, diversity and inclusion at every level. As part of our recruitment process and our commitment to maintaining a safe and compliant working environment, we carry out background checks on all successful applicants. These checks will include verification of references, confirmation of right to work in the UK, and, where applicable, a standard or enhanced Disclosure and Barring Service (DBS) check. Further details will be provided during the recruitment process
Salary: £31,133.37 plus £5023.71 London Weighting if applicable Location: Old Street, London with some flexibility to work from home Contract: Permanent Hours: Full time 37.5 hours Closing date: Thursday 21st August 2025 at 11:30pm Are you results driven, with a commercially aware approach, a 'can-do' attitude, lots of creativity and innovation, and experience of working in retail buying & merchandising or retail-related Corporate Partnerships - or a genuine interest in working within this field? Then join Shelter as a New Corporate Partnerships Executive - Retail and you could soon be playing a vital role at the heart of our fundraising directorate. About the role An ideal opportunity for someone who is interested in a career in corporate fundraising or charity retail, you'll play a key role in developing Shelter's retail presence and raising vital funds. You'll be responsible for enabling stock donations from major retailers and helping research and develop new relationships with businesses to generate stock and secure their expertise on a pro-bono basis. Thinking strategically, identifying new opportunities, and bringing ideas and concepts to life through written proposals and pitches to businesses in order to generate support for Shelter - all are aspects of a role that will also see you ensure the smooth running of our Stock Generation administration processes and help the Senior New Corporate Partnerships Manager (Retail), with day-to-day activities. About you As well as being keen to develop a career in charity retail and fundraising, you also feel passionate about working with companies to help tackle homelessness. What's more, you believe you have what it takes to plan and source new stock generation opportunities and develop new acquisition tactics and campaign ideas that will engage retailers. You will have the ability to generate creative and imaginative proposals and take the initiative to develop new relationships with brands and retailers. An understanding of the sustainability agenda for businesses and ability to apply commercial and financial principles to improve business performance would be a definite advantage. We're also looking for someone friendly and personable, with strong relationship building skills who can manage a busy workload, work well as part of a team and is proficient using Microsoft Office applications and databases. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team Shelter's mature fundraising team has seen continuous year on year growth. The directorate generates over £65m gross income, of which a high percentage is unrestricted, giving us an exceptional level of investment flexibility. This particular role sits within our High Value Partnerships division, which includes Philanthropy, Trusts & Foundations, Legacies, and Corporate Partnerships fundraising specialists. It will also see you work closely with colleagues in a Retail team that's responsible for a network of 77 charity shops and boutique stores that are the face of Shelter on the high street. How to Apply Please click 'Apply for Job' below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses: We are open to risk and learning from our experiences We work together to achieve our shared purpose We prioritise diversity and have an inclusive and open mindset Any applications submitted without a supporting statement will not be considered About Shelter Home is a human right. It's our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Aug 08, 2025
Full time
Salary: £31,133.37 plus £5023.71 London Weighting if applicable Location: Old Street, London with some flexibility to work from home Contract: Permanent Hours: Full time 37.5 hours Closing date: Thursday 21st August 2025 at 11:30pm Are you results driven, with a commercially aware approach, a 'can-do' attitude, lots of creativity and innovation, and experience of working in retail buying & merchandising or retail-related Corporate Partnerships - or a genuine interest in working within this field? Then join Shelter as a New Corporate Partnerships Executive - Retail and you could soon be playing a vital role at the heart of our fundraising directorate. About the role An ideal opportunity for someone who is interested in a career in corporate fundraising or charity retail, you'll play a key role in developing Shelter's retail presence and raising vital funds. You'll be responsible for enabling stock donations from major retailers and helping research and develop new relationships with businesses to generate stock and secure their expertise on a pro-bono basis. Thinking strategically, identifying new opportunities, and bringing ideas and concepts to life through written proposals and pitches to businesses in order to generate support for Shelter - all are aspects of a role that will also see you ensure the smooth running of our Stock Generation administration processes and help the Senior New Corporate Partnerships Manager (Retail), with day-to-day activities. About you As well as being keen to develop a career in charity retail and fundraising, you also feel passionate about working with companies to help tackle homelessness. What's more, you believe you have what it takes to plan and source new stock generation opportunities and develop new acquisition tactics and campaign ideas that will engage retailers. You will have the ability to generate creative and imaginative proposals and take the initiative to develop new relationships with brands and retailers. An understanding of the sustainability agenda for businesses and ability to apply commercial and financial principles to improve business performance would be a definite advantage. We're also looking for someone friendly and personable, with strong relationship building skills who can manage a busy workload, work well as part of a team and is proficient using Microsoft Office applications and databases. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team Shelter's mature fundraising team has seen continuous year on year growth. The directorate generates over £65m gross income, of which a high percentage is unrestricted, giving us an exceptional level of investment flexibility. This particular role sits within our High Value Partnerships division, which includes Philanthropy, Trusts & Foundations, Legacies, and Corporate Partnerships fundraising specialists. It will also see you work closely with colleagues in a Retail team that's responsible for a network of 77 charity shops and boutique stores that are the face of Shelter on the high street. How to Apply Please click 'Apply for Job' below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses: We are open to risk and learning from our experiences We work together to achieve our shared purpose We prioritise diversity and have an inclusive and open mindset Any applications submitted without a supporting statement will not be considered About Shelter Home is a human right. It's our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
As the Finance Systems Manager, you will deliver subject matter expertise on our Finance IT systems; including Microsoft Dynamics 365. Sun, Professional Advantage plugins, P2P systems and other systems hosted on the Microsoft Azure platform.Working in partnership with IT, you will be critical in contributing to improve the resilience of our Finance IT systems on the Microsoft Azure platform . How you'll make a difference As a senior member of the Finance team, you will drive a customer centric ethos and continuous improvement culture within our Finance team, ensuring all finance services deliver the best outcomes for our residents . How you'll do it Perform systems administration to improve the performance and interoperability of Finance IT systems which are hosted on Microsoft Dynamics 365. Work with Heads of Service and other stakeholders to deliver improvements to our Finance IT systems Support and maintain applications under Finance IT systems platform. Support effective operation of Finance IT systems and be SME on IT systems along with strong understanding of interdependencies between other functions and system users. Support Technical Administration of Finance IT systems and work with IT department and support vendors to maintain the uptime of relevant servers on MS Azure platform. Support innovation and continuous improvements with regards to changes to our Finance IT systems; working closely with finance stakeholders, business leaders and IT teams to optimise the core systems and develop smarter ways of working recommending potential enhancements. Support Finance and business users in the building and running ad-hoc reports using Infor Query &Analysis 11.3,SUN SRS.SQL server, Tableau and Power BI Support the annual interim and final audits delivery from a finance systems perspective. Building and maintaining a good working relationship with NHG IT team and other suppliers to ensure that finance systems are fully embedded into the overall IT strategy To support reconciliation and interface process for the SUN and P2P accounting systems with other NHG systems with a focus on driving efficiency between Sun and other NHG system, as well as external systems and regularly reviewing their effectiveness. Support the setting of departmental delivery standards and provide training where required. Manage and mentor the finance systems analysts fostering a culture of continuous learning and professional development. The Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic , and talented individuals who can add value to our thriving organisation . Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence . If not already qualified, there may be an expectation to study towards a professional qualification . Demonstrable experience of managing a finance IT system ; specifically a D365 accounting system Significant experience of implementing and maintaining a robust finance IT systems control environment Prior experience of working with large volumes of financial transactions on computerised financial systems. Hold or studying for a CCAB recognised accounting qualification with supporting CPD. Be a confident and experienced role model and leader, ensuring you reflect the values of the organisation. Strong communication and interpersonal skills for diverse audience engagement; work collaboratively with internal and external stakeholders What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential . Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London . We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff . For more information on what we do and what makes us different please visit: We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion , a Disability Confident employer amongst other diversity commitments . To find out more about our approach to equality, diversity and inclusion please visit: Selection Process Step 1: If you are interested, please send your application now! Closing date 25 August 2025. However, due to the urgency of the role interviews will be conducted on a rolling basis and may close earlier if we receive sufficient applications. Step 2: Successful candidates will be invited to interview and assessment This role is currently eligible for sponsorship under the Skilled Worker visa route (SOC Code 1131) Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .org.uk. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Salary £73,022 up to £85,000 for exceptional candidate per annum for 35 hours per week.
Aug 08, 2025
Full time
As the Finance Systems Manager, you will deliver subject matter expertise on our Finance IT systems; including Microsoft Dynamics 365. Sun, Professional Advantage plugins, P2P systems and other systems hosted on the Microsoft Azure platform.Working in partnership with IT, you will be critical in contributing to improve the resilience of our Finance IT systems on the Microsoft Azure platform . How you'll make a difference As a senior member of the Finance team, you will drive a customer centric ethos and continuous improvement culture within our Finance team, ensuring all finance services deliver the best outcomes for our residents . How you'll do it Perform systems administration to improve the performance and interoperability of Finance IT systems which are hosted on Microsoft Dynamics 365. Work with Heads of Service and other stakeholders to deliver improvements to our Finance IT systems Support and maintain applications under Finance IT systems platform. Support effective operation of Finance IT systems and be SME on IT systems along with strong understanding of interdependencies between other functions and system users. Support Technical Administration of Finance IT systems and work with IT department and support vendors to maintain the uptime of relevant servers on MS Azure platform. Support innovation and continuous improvements with regards to changes to our Finance IT systems; working closely with finance stakeholders, business leaders and IT teams to optimise the core systems and develop smarter ways of working recommending potential enhancements. Support Finance and business users in the building and running ad-hoc reports using Infor Query &Analysis 11.3,SUN SRS.SQL server, Tableau and Power BI Support the annual interim and final audits delivery from a finance systems perspective. Building and maintaining a good working relationship with NHG IT team and other suppliers to ensure that finance systems are fully embedded into the overall IT strategy To support reconciliation and interface process for the SUN and P2P accounting systems with other NHG systems with a focus on driving efficiency between Sun and other NHG system, as well as external systems and regularly reviewing their effectiveness. Support the setting of departmental delivery standards and provide training where required. Manage and mentor the finance systems analysts fostering a culture of continuous learning and professional development. The Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic , and talented individuals who can add value to our thriving organisation . Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence . If not already qualified, there may be an expectation to study towards a professional qualification . Demonstrable experience of managing a finance IT system ; specifically a D365 accounting system Significant experience of implementing and maintaining a robust finance IT systems control environment Prior experience of working with large volumes of financial transactions on computerised financial systems. Hold or studying for a CCAB recognised accounting qualification with supporting CPD. Be a confident and experienced role model and leader, ensuring you reflect the values of the organisation. Strong communication and interpersonal skills for diverse audience engagement; work collaboratively with internal and external stakeholders What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential . Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London . We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff . For more information on what we do and what makes us different please visit: We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion , a Disability Confident employer amongst other diversity commitments . To find out more about our approach to equality, diversity and inclusion please visit: Selection Process Step 1: If you are interested, please send your application now! Closing date 25 August 2025. However, due to the urgency of the role interviews will be conducted on a rolling basis and may close earlier if we receive sufficient applications. Step 2: Successful candidates will be invited to interview and assessment This role is currently eligible for sponsorship under the Skilled Worker visa route (SOC Code 1131) Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .org.uk. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Salary £73,022 up to £85,000 for exceptional candidate per annum for 35 hours per week.
Job Title: Sheltered Housing Development Manager Location: Newcastle-under-Lyme, Staffordshire Salary: 26,511.27 per year Job type: Full Time, Permanent. 35 hours per week Alpha Living is an award-winning specialist older peoples housing provider based on the Wirral and operates across the Northwest and Yorkshire regions. The Role: We are currently looking for a Sheltered Housing Development Manager to provide a high quality, effective and resident focused intensive housing management service to the residents in Sheltered Housing Developments as directed by the Area Manager. Activities and Responsibilities: Provide sound advice to residents and their advocates or appointees for rent arrears, aids & adaptations and other housing management related issues. Clearly explain the conditions of tenancy to new residents at sign up. This includes logging & receipt of keys, to produce tenancy/sign up pack and explain the terms and conditions of the tenancy agreement and their security of tenure within it. To actively promote the development, carry out viewings, show potential residents and partner agencies around the development and promote the services provided. To effectively advise and assist residents or their appointees in dealing with HB / UC claims during tenancy sign up process and throughout their Putting the resident in touch with or advising them on availability of care, support and welfare services, where not provided by Alpha Living. Encouraging residents to engage and maintain those contacts Initially contacting relatives or care services directly when there appears to be a cause for concern and making safeguarding referrals should it be Ensuring the incoming residents are settled into their new home and are comfortable that they can accept their new tenancy responsibilities. Maximising income from rent and service charge collection and void turnaround following company processes and procedures. Give sound advice relating to resettlement and permanent move-on accommodation opportunities. This also includes any preparatory work required on resettlement of residents needing to move on. Proactively participate in staff engagement activities e.g. roadshows, staff conferences, caf consultations/people engagement, group sessions and development managers' events. To attend meetings and events as may be required from time to time at other Alpha developments and external locations which may not be easily accessible by public transport. To provide line management for Housekeepers employed within the Development and supervising Repairs/Service contractors who visit. Facilitate and report day to day repairs within the Undertake robust routine testing of all door entry systems and fire To undertake robust routine health and safety audits of shared / communal areas and robust property inspections as required to maintain a safe and comfortable standard within the Developments. To maintain accurate resident and property records using the Civica CX Housing Management System. To actively carry out support plans and support reviews with residents in line with Alpha Living's internal procedures. Covering for other Development Managers when colleagues are away. Sitting with residents whilst waiting for emergency services Person specification: Education and Qualifications; (Essential) Social Housing Experience (Desirable) A housing qualification Evidence of Continuous Professional Development Experience; (Essential) ICT skills which are applied in a way to provide an effective housing service Excellent written and verbal communication skills Proven experience of delivering excellent customer service (Desirable) Experience of working in the field of Independent Living/Sheltered Housing Skills, knowledge and ability: (Essential) Ability to problem solve and act as an advocate for customers Ability to plan organise & prioritise work under pressure Able to communicate complex or sensitive issues to customers in a clear and concise manner Proven ability to work independently and use own initiative in challenging situations Personal characteristics: (Essential) Ability to take responsibility of own training & self-development Willingness and proven ability to work flexibly and adapt to the service, giving consideration to the needs of vulnerable customers Committed to equality and diversity Other: (Desirable) Must hold a full UK driving License and have access to own car No role profile can cover every issue which may arise within the post at various times. The postholder is expected to carry out other duties from time to time, which are broadly consistent with those described above. If you like the sound of this role, we would love to hear from you. Please click on the APPLY button to send your CV for this role, as well as a supporting statement of no more than 2 pages, demonstrating how you meet the person specification above. Candidates with experience or relevant job titles of; Sheltered Housing Manager, Housing Scheme Manager, Housing Manager, will all be considered
Aug 06, 2025
Full time
Job Title: Sheltered Housing Development Manager Location: Newcastle-under-Lyme, Staffordshire Salary: 26,511.27 per year Job type: Full Time, Permanent. 35 hours per week Alpha Living is an award-winning specialist older peoples housing provider based on the Wirral and operates across the Northwest and Yorkshire regions. The Role: We are currently looking for a Sheltered Housing Development Manager to provide a high quality, effective and resident focused intensive housing management service to the residents in Sheltered Housing Developments as directed by the Area Manager. Activities and Responsibilities: Provide sound advice to residents and their advocates or appointees for rent arrears, aids & adaptations and other housing management related issues. Clearly explain the conditions of tenancy to new residents at sign up. This includes logging & receipt of keys, to produce tenancy/sign up pack and explain the terms and conditions of the tenancy agreement and their security of tenure within it. To actively promote the development, carry out viewings, show potential residents and partner agencies around the development and promote the services provided. To effectively advise and assist residents or their appointees in dealing with HB / UC claims during tenancy sign up process and throughout their Putting the resident in touch with or advising them on availability of care, support and welfare services, where not provided by Alpha Living. Encouraging residents to engage and maintain those contacts Initially contacting relatives or care services directly when there appears to be a cause for concern and making safeguarding referrals should it be Ensuring the incoming residents are settled into their new home and are comfortable that they can accept their new tenancy responsibilities. Maximising income from rent and service charge collection and void turnaround following company processes and procedures. Give sound advice relating to resettlement and permanent move-on accommodation opportunities. This also includes any preparatory work required on resettlement of residents needing to move on. Proactively participate in staff engagement activities e.g. roadshows, staff conferences, caf consultations/people engagement, group sessions and development managers' events. To attend meetings and events as may be required from time to time at other Alpha developments and external locations which may not be easily accessible by public transport. To provide line management for Housekeepers employed within the Development and supervising Repairs/Service contractors who visit. Facilitate and report day to day repairs within the Undertake robust routine testing of all door entry systems and fire To undertake robust routine health and safety audits of shared / communal areas and robust property inspections as required to maintain a safe and comfortable standard within the Developments. To maintain accurate resident and property records using the Civica CX Housing Management System. To actively carry out support plans and support reviews with residents in line with Alpha Living's internal procedures. Covering for other Development Managers when colleagues are away. Sitting with residents whilst waiting for emergency services Person specification: Education and Qualifications; (Essential) Social Housing Experience (Desirable) A housing qualification Evidence of Continuous Professional Development Experience; (Essential) ICT skills which are applied in a way to provide an effective housing service Excellent written and verbal communication skills Proven experience of delivering excellent customer service (Desirable) Experience of working in the field of Independent Living/Sheltered Housing Skills, knowledge and ability: (Essential) Ability to problem solve and act as an advocate for customers Ability to plan organise & prioritise work under pressure Able to communicate complex or sensitive issues to customers in a clear and concise manner Proven ability to work independently and use own initiative in challenging situations Personal characteristics: (Essential) Ability to take responsibility of own training & self-development Willingness and proven ability to work flexibly and adapt to the service, giving consideration to the needs of vulnerable customers Committed to equality and diversity Other: (Desirable) Must hold a full UK driving License and have access to own car No role profile can cover every issue which may arise within the post at various times. The postholder is expected to carry out other duties from time to time, which are broadly consistent with those described above. If you like the sound of this role, we would love to hear from you. Please click on the APPLY button to send your CV for this role, as well as a supporting statement of no more than 2 pages, demonstrating how you meet the person specification above. Candidates with experience or relevant job titles of; Sheltered Housing Manager, Housing Scheme Manager, Housing Manager, will all be considered
Location:We're open to the successful candidate being based from either our Cardiff, Manchester, Southampton or London office. All Starling Bank colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home. Reporting to:Director of Operations Shared Services Closing date: Friday 15th August, 10am About Starling Bank At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. The Opportunity This is a brand new position reporting into our Director of Operations Shared Services. The Head of Operations MI, Performance and Budget Assurance is responsible for leading the development, implementation, and continuous improvement of Management Information (MI) systems, performance reporting across all operational functions and tracking, reporting and assurance of all Operations budgets. This role will ensure that robust data and insights are available to drive strategic decision-making, inform operational efficiency opportunities and enhance overall business performance. A key aspect of this role will be the ownership and monitoring the end-to-end Operational Service Level Agreement (SLA) framework. Key Accountabilities or Responsibilities: Strategic Leadership & Vision Define and execute the strategic roadmap for Operations MI and performance reporting, aligning with overall business objectives. Champion the adoption of advanced analytics and data visualisation tools to provide actionable insights. Collaborate with senior leadership to identify key performance indicators (KPIs) and metrics that accurately reflect operational health and progress MI System Development & Management Oversee the design, development, and maintenance of comprehensive MI dashboards, reports, and data models. Generate impactful operational performance MI and insights to drive continuous improvement initiatives. Identify cross-cutting trends in performance data, providing a holistic view of operational health. Ensure data accuracy, integrity, and consistency across all operational data sources. Identify and implement new technologies and methodologies to enhance MI capabilities. Manage relationships with engineering and data teams to ensure data infrastructure supports MI requirements. Performance Analysis & Reporting Lead the analysis of operational performance data to identify trends, root causes of issues, and areas for improvement. Develop and deliver regular performance reports to various stakeholders, including executive leadership, operational managers, and team leads. Provide insightful commentary and recommendations based on performance data to support strategic and tactical decision-making. Conduct deep-dive analyses on specific operational challenges or opportunities. Develop and deliver specialised performance reporting for agile "POD" (team) structures, supporting their effectiveness and transparency. Budget Management & Analysis Develop and maintain a robust Budget Management Dashboard, providing real-time visibility into budget allocation, expenditure, and variance. Proactively identify budgetary hotspots, threats, and opportunities within departmental budgets. Collaborate with budget holders to ensure budget adherence and the realisation of identified opportunities. Team Leadership & Development Lead, mentor, and develop a team of MI analysts and performance specialists. Foster a culture of continuous learning, professional growth, and high performance within the team. Manage workload allocation, performance reviews, and career development plans for team members. Stakeholder Engagement & Collaboration Partner with operational leaders to understand their information needs and translate them into effective MI solutions. Collaborate with finance, risk, and other departments to ensure alignment of performance reporting and data interpretation. Present findings and recommendations to diverse audiences, clearly communicating complex data in an understandable format. Continuous Improvement Stay abreast of industry best practices in MI, data analytics, and performance management. Drive initiatives to automate reporting processes and improve efficiency in data delivery. Proactively identify opportunities for process optimisation and performance enhancement based on data insights. Experience Proven experience (typically 8+ years) in a senior MI, data analytics, or performance management role within an operations environment. Demonstrable experience in leading and managing a team of data professionals. Extensive experience with MI reporting tools, data visualization platforms (e.g., Tableau, Power BI, Qlik Sense), and data warehousing concepts. Strong background in data modeling, SQL, and database management. Experience with operational process improvement methodologies Skills Exceptional analytical and problem-solving skills with a keen eye for detail. Strong leadership and people management capabilities. Excellent communication and presentation skills, with the ability to convey complex data to non-technical stakeholders. Advanced proficiency in data analysis tools and techniques. Ability to work strategically and operationally, managing multiple priorities in a fast-paced environment. High level of commercial acumen and understanding of business drivers. Competencies Strategic Thinking Leadership & Influence Analytical Acumen Communication & Presentation Problem Solving Collaboration & Stakeholder Management Results Orientation Team Development Why Join Starling? Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Aug 05, 2025
Full time
Location:We're open to the successful candidate being based from either our Cardiff, Manchester, Southampton or London office. All Starling Bank colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home. Reporting to:Director of Operations Shared Services Closing date: Friday 15th August, 10am About Starling Bank At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. The Opportunity This is a brand new position reporting into our Director of Operations Shared Services. The Head of Operations MI, Performance and Budget Assurance is responsible for leading the development, implementation, and continuous improvement of Management Information (MI) systems, performance reporting across all operational functions and tracking, reporting and assurance of all Operations budgets. This role will ensure that robust data and insights are available to drive strategic decision-making, inform operational efficiency opportunities and enhance overall business performance. A key aspect of this role will be the ownership and monitoring the end-to-end Operational Service Level Agreement (SLA) framework. Key Accountabilities or Responsibilities: Strategic Leadership & Vision Define and execute the strategic roadmap for Operations MI and performance reporting, aligning with overall business objectives. Champion the adoption of advanced analytics and data visualisation tools to provide actionable insights. Collaborate with senior leadership to identify key performance indicators (KPIs) and metrics that accurately reflect operational health and progress MI System Development & Management Oversee the design, development, and maintenance of comprehensive MI dashboards, reports, and data models. Generate impactful operational performance MI and insights to drive continuous improvement initiatives. Identify cross-cutting trends in performance data, providing a holistic view of operational health. Ensure data accuracy, integrity, and consistency across all operational data sources. Identify and implement new technologies and methodologies to enhance MI capabilities. Manage relationships with engineering and data teams to ensure data infrastructure supports MI requirements. Performance Analysis & Reporting Lead the analysis of operational performance data to identify trends, root causes of issues, and areas for improvement. Develop and deliver regular performance reports to various stakeholders, including executive leadership, operational managers, and team leads. Provide insightful commentary and recommendations based on performance data to support strategic and tactical decision-making. Conduct deep-dive analyses on specific operational challenges or opportunities. Develop and deliver specialised performance reporting for agile "POD" (team) structures, supporting their effectiveness and transparency. Budget Management & Analysis Develop and maintain a robust Budget Management Dashboard, providing real-time visibility into budget allocation, expenditure, and variance. Proactively identify budgetary hotspots, threats, and opportunities within departmental budgets. Collaborate with budget holders to ensure budget adherence and the realisation of identified opportunities. Team Leadership & Development Lead, mentor, and develop a team of MI analysts and performance specialists. Foster a culture of continuous learning, professional growth, and high performance within the team. Manage workload allocation, performance reviews, and career development plans for team members. Stakeholder Engagement & Collaboration Partner with operational leaders to understand their information needs and translate them into effective MI solutions. Collaborate with finance, risk, and other departments to ensure alignment of performance reporting and data interpretation. Present findings and recommendations to diverse audiences, clearly communicating complex data in an understandable format. Continuous Improvement Stay abreast of industry best practices in MI, data analytics, and performance management. Drive initiatives to automate reporting processes and improve efficiency in data delivery. Proactively identify opportunities for process optimisation and performance enhancement based on data insights. Experience Proven experience (typically 8+ years) in a senior MI, data analytics, or performance management role within an operations environment. Demonstrable experience in leading and managing a team of data professionals. Extensive experience with MI reporting tools, data visualization platforms (e.g., Tableau, Power BI, Qlik Sense), and data warehousing concepts. Strong background in data modeling, SQL, and database management. Experience with operational process improvement methodologies Skills Exceptional analytical and problem-solving skills with a keen eye for detail. Strong leadership and people management capabilities. Excellent communication and presentation skills, with the ability to convey complex data to non-technical stakeholders. Advanced proficiency in data analysis tools and techniques. Ability to work strategically and operationally, managing multiple priorities in a fast-paced environment. High level of commercial acumen and understanding of business drivers. Competencies Strategic Thinking Leadership & Influence Analytical Acumen Communication & Presentation Problem Solving Collaboration & Stakeholder Management Results Orientation Team Development Why Join Starling? Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Regional Housing Manager Oxford - Hybrid working Permanent £50308 + £2280 ECU per annum An exciting opportunity for a Regional Housing Manager to manage a small team of Regional Housing Officers and Housing Outreach Workers throughout the South of England They are looking for a communicative, well organised and experienced housing professional to manage this wide geographical area which ranges from Oxfordshire to Cornwall. The role of Regional Housing Manager will include; Providing effective tenancy and leasehold management in line with policies and procedures. Supporting and performance managing staff who will be case managing anti-social behaviour, tenancy changes, shared ownership management and rent arrears including former tenant arrears. Developing, building and maintaining relationships with tenants and other key stakeholders to ensure the effective management of housing services. Playing a key role in the management and allocation of empty properties. Developing and leading on tenant and shared ownership engagement initiatives. Ensuring all Fire Risk Assessment remedial scheme-based actions are being carried out. Supporting the Head of Tenancy & Leasehold Management to effectively manage safeguarding cases within the department. Managing staff, carrying out annual appraisals and regular one to one performance meetings. They currently expanding their housing services in the Southwest of England and this role will play a key role in ensuring that all new services are implemented effectively and links with partner organisations is strengthened. As travel is a requirement of the role, a full, current driving licence and access to a vehicle is essential. If overnight stays are required, they will arrange accommodation and subsistence for you For further information about this role, contact specialist Social Housing Recruiter, Mark Grove, on (phone number removed) or apply via this site
Jul 30, 2025
Full time
Regional Housing Manager Oxford - Hybrid working Permanent £50308 + £2280 ECU per annum An exciting opportunity for a Regional Housing Manager to manage a small team of Regional Housing Officers and Housing Outreach Workers throughout the South of England They are looking for a communicative, well organised and experienced housing professional to manage this wide geographical area which ranges from Oxfordshire to Cornwall. The role of Regional Housing Manager will include; Providing effective tenancy and leasehold management in line with policies and procedures. Supporting and performance managing staff who will be case managing anti-social behaviour, tenancy changes, shared ownership management and rent arrears including former tenant arrears. Developing, building and maintaining relationships with tenants and other key stakeholders to ensure the effective management of housing services. Playing a key role in the management and allocation of empty properties. Developing and leading on tenant and shared ownership engagement initiatives. Ensuring all Fire Risk Assessment remedial scheme-based actions are being carried out. Supporting the Head of Tenancy & Leasehold Management to effectively manage safeguarding cases within the department. Managing staff, carrying out annual appraisals and regular one to one performance meetings. They currently expanding their housing services in the Southwest of England and this role will play a key role in ensuring that all new services are implemented effectively and links with partner organisations is strengthened. As travel is a requirement of the role, a full, current driving licence and access to a vehicle is essential. If overnight stays are required, they will arrange accommodation and subsistence for you For further information about this role, contact specialist Social Housing Recruiter, Mark Grove, on (phone number removed) or apply via this site
This rapidly growing specialist manufacturing business are committed to delivering high-quality products and services to their well-established client base. The Sales Director is looking to attract into the team a dynamic and results-driven Business Development Manager who will continue to drive growth strategy. Identifying new business opportunities, enhancing sales operations, and building strong relationships with key accounts will be the main focus for the BDM. Within the role of Business Development Manager, responsibilities will be to: - Identify and pursue new business opportunities, including new markets, clients, partnerships, and products/services. Develop and implement strategies to reach new business opportunities. Build and maintain relationships with new and existing clients, understanding their needs and developing tailored proposals. Pitch sales and products effectively to both new and existing clients. Attend conferences and events to network with industry partners and stay updated on market trends. Create and work towards achieving sales forecasts. The successful candidate: - Essential is experience in business development gained in manufacturing, ideally plastics. Excellent interpersonal and communication skills. A passion for sustainability. The ability to travel and spend at least three days a week out of the office. A proficiency in CRM software and Microsoft Office. On offer: - A salary circa to 55,000 Bonus to 6,000 Fully expensed company car Excellent development potential Pension scheme 25 days holiday plus 8 bank holidays Interested? Please follow the 'apply now' link to send your CV to Emma Brighouse at Morgan Ryder Associates. At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions. We recruit for companies that operate in the following industries: Defence Equipment, Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy. Our commitment: Equal opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes.
Jul 30, 2025
Full time
This rapidly growing specialist manufacturing business are committed to delivering high-quality products and services to their well-established client base. The Sales Director is looking to attract into the team a dynamic and results-driven Business Development Manager who will continue to drive growth strategy. Identifying new business opportunities, enhancing sales operations, and building strong relationships with key accounts will be the main focus for the BDM. Within the role of Business Development Manager, responsibilities will be to: - Identify and pursue new business opportunities, including new markets, clients, partnerships, and products/services. Develop and implement strategies to reach new business opportunities. Build and maintain relationships with new and existing clients, understanding their needs and developing tailored proposals. Pitch sales and products effectively to both new and existing clients. Attend conferences and events to network with industry partners and stay updated on market trends. Create and work towards achieving sales forecasts. The successful candidate: - Essential is experience in business development gained in manufacturing, ideally plastics. Excellent interpersonal and communication skills. A passion for sustainability. The ability to travel and spend at least three days a week out of the office. A proficiency in CRM software and Microsoft Office. On offer: - A salary circa to 55,000 Bonus to 6,000 Fully expensed company car Excellent development potential Pension scheme 25 days holiday plus 8 bank holidays Interested? Please follow the 'apply now' link to send your CV to Emma Brighouse at Morgan Ryder Associates. At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions. We recruit for companies that operate in the following industries: Defence Equipment, Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy. Our commitment: Equal opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes.
Customer Experience Specialist Location: Hybrid and Didsbury, Manchester Salary Band: 34,081 - 37,467 Starting Salary 34,081 Full time / 35 hours per week - Permanent Agile working with 3 Days per week in the Office in Didsbury, Manchester (Fully office-based throughout the training period) About Us Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness, and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues, and partners. Southway values diversity in all aspects of its communities and operations. The Role You will be joining the team at an exciting time as we continue to develop our customer feedback service. In this key role you will act as a brand ambassador for our organisation working closely with residents, colleagues and stakeholders to deliver an effective and inclusive complaint handling service for all our customers. You will triage feedback and work collaboratively with operational teams to provide a timely resolution whilst identifying themes and opportunities to improve service delivery. You will manage a personal caseload of complaints ensuring compliance in line with Complaint Handling Code requirements. Candidates An exciting opportunity has arisen in the Customer Experience Team for a Customer Experience Specialist and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days. You will have experience in case management of complaints in a regulated environment. You will need a background in writing high quality complaint responses. A natural problem solver you will be outcome and solution focused with strong influencing skills and always demonstrating a high level of professionalism. You will be a confident communicator who can converse with a diverse range of customers across all communication channels including social media, telephone, digital and in writing. You will be highly organised and resilient and great at prioritising in a busy environment. Closing Date: Thursday 7 August 2025 Interview Date: Thursday 14 August 2025 For an informal discussion please contact Johnny Turner, Customer Experience Manager at . We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Jul 25, 2025
Full time
Customer Experience Specialist Location: Hybrid and Didsbury, Manchester Salary Band: 34,081 - 37,467 Starting Salary 34,081 Full time / 35 hours per week - Permanent Agile working with 3 Days per week in the Office in Didsbury, Manchester (Fully office-based throughout the training period) About Us Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness, and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues, and partners. Southway values diversity in all aspects of its communities and operations. The Role You will be joining the team at an exciting time as we continue to develop our customer feedback service. In this key role you will act as a brand ambassador for our organisation working closely with residents, colleagues and stakeholders to deliver an effective and inclusive complaint handling service for all our customers. You will triage feedback and work collaboratively with operational teams to provide a timely resolution whilst identifying themes and opportunities to improve service delivery. You will manage a personal caseload of complaints ensuring compliance in line with Complaint Handling Code requirements. Candidates An exciting opportunity has arisen in the Customer Experience Team for a Customer Experience Specialist and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days. You will have experience in case management of complaints in a regulated environment. You will need a background in writing high quality complaint responses. A natural problem solver you will be outcome and solution focused with strong influencing skills and always demonstrating a high level of professionalism. You will be a confident communicator who can converse with a diverse range of customers across all communication channels including social media, telephone, digital and in writing. You will be highly organised and resilient and great at prioritising in a busy environment. Closing Date: Thursday 7 August 2025 Interview Date: Thursday 14 August 2025 For an informal discussion please contact Johnny Turner, Customer Experience Manager at . We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Overview THE FIRM Montagu Evans is an independent, market leading property consultancy. Headquartered in London with offices in Scotland and Manchester. Our work encompasses planning and development, property management, specialist valuations and transactions across the United Kingdom. We're a group of people that are excellent individually and exceptional together. We're people that care about people, not just bricks and mortar. We care about our legacy, we create spaces that people use to live, work, communicate and connect. We're a partnership and the people who run the business are empowered to create their own teams to exceed our client's objectives. This highly flexible and collaborative approach, tailoring the talent to the complexity of the work, has enabled us to develop an exceptional business that has spanned nearly a century. We encourage an honest and straightforward approach to our work and relationships. We embrace individuality, whilst relying on working together and never accepting the status quo. We give everyone the opportunity to be the best version of themselves. We trust and support each other. We recognise that our people are the heart of our success and only by identifying, supporting and promoting them will we be able to provide continued outstanding client service. Together we are Montagu Evans. Montagu Evans is committed to maintaining an inclusive work environment. One that embraces all and everyone. Read more here This role is to sit within our Site Assembly & CPO service , working as part of our Development Advisory team. This wider team forms part of our Advisory Department led by Josh Myerson and comprises 5 Teams: Valuation & Asset & Investment Advisory Development Advisory Rating Advisory Residential Valuation Advisory Strategic Advisory Advisory comprises of over 150 experts across all offices. Advisory is Extracting and unlocking value Interpreting policy to maximise benefits for our clients Applying innovative ideas to challenge the status quo Counselling clients to achieve their goals and objectives Supporting clients critical thinking to improve the performance of their assets Simplifying complex problems and creating solutions Advisory benefits from a huge critical mass of expertise and a diversity of experience. We work across a number of key sectors including Town Centres, Local Government, Transport & Infrastructure and Housing. Our clients are delivering major projects across the UK and require our expertise and problem-solving abilities. SITE ASSEMBLY & CPO The Site Assembly & CPO team advises clients on major projects across the country. We advise scheme promoters in preparing to use CPO powers, how to implement them, budgeting/compensation estimates, negotiating with affected landowners and dealing with compensation claims. We also advise claimants who are subject to CPO powers including the drafting of objections and negotiating claims. We work across many different sectors including Transport & Infrastructure, Regeneration and Housing. Our work is varied, complex and highly skilled working with colleagues across the business and part of multi-disciplinary project teams such as land referencers, legal advisors, project managers and engineers. We work closely with wider business colleagues on a range of high profile and complex projects. Our key clients include: Transport - Network Rail, HS2, Transport for London Central Government - Homes England, NHS PS, DIO Local Authority - City of Bradford MDC, Thurrock Council, Newport City Council, LB Tower Hamlets, Harlow DC, GLA Developers - Places for People, KEH Holdings, Yoo Capital, Muse Claimants & Landowners - McDonalds, SEGRO, Lands Improvement Holdings As of September 2025, the CPO team will consist of 7 high performing fee earners. THE WIDER DEVELOPMENT ADVISORY TEAM The wider Development Advisory team is c. 35-strong and provides a range of services as follows: Town centre development and repositioning (mix public and private sector clients) Regeneration-based development & delivery advice (mainly public sector clients) AUV advice (mainly private sector clients) Site assembly & CPO (mix of public and private sector clients) Public sector development consultancy and agency Whilst the team at the moment has a slight leaning (in revenue terms) towards the public sector, the team's expertise and profile is leading to an increasing share of work from private sector clients in line with the team's business plan. Our team vision is to become "the best development advisory team in the market, working on the highest calibre projects for a range of public and private sector clients who value our varied skillsets, insight and collaborative culture". The team covers a national geography with projects across the country (including in Scotland and Wales), whilst development projects are usually mixed-use in nature and of medium to very large scale. Projects are frequently complex and invariably require cross-team support including working with other sector-specific teams at Montagu Evans, in particular living, retail, office and investment teams, planning, as well as outside consultants such as architects, engineers, cost consultants and lawyers. We operate the team through a "network approach" where we function as a single Development Advisory team, including across areas such as business development, finance, social, L&D etc, but then allow each of the five services the room to coordinate around their respective business objectives led by a Partner or Partners. In the same way each member of the team tends to allocate their time on an 80:20 principle, wherein the majority of their time will be working into discreet services (in this case the Site Assembly & CPO service), but with the flexibility to do other things to aid their own development and/or to meet the resourcing needs of the wider team. Each surveyor is allocated a line manager as well as a 2 nd Partner support (to provide another sounding board etc), and in time we are looking to ensure that everyone is allocated a mentor that supports your learning and career development. We also encourage reverse mentoring. Responsibilities MAIN DUTIES This individual will assist the team in advising public and private clients on how to achieve their aims, whilst at the same time ensuring that their strategy moves forward in both a realistic and responsible manner. They will be involved in delivering often high-profile, major mixed-use development projects from conception through to delivery. KEY RESPONSIBILITIES The scope of work will vary, however key responsibilities will include: Reporting into Partners on a project-by-project basis; Originating new fee generating instructions from target client profile Working with external consultants within the wider project team to deliver the client's objectives; Negotiation and Acquisition Communication, working closely with clients and project teams Property valuation and cost estimates Compensation Collaborating with a range of teams across the firm and taking an active role in the sector groups; Helping support, manage and mentor graduate surveyors, surveyors and senior surveyors Cross-selling Montagu Evans' range of consultancy and agency services to clients; and Promoting our activities and experience internally/externally. Qualifications DESIRED KNOWLEDGE, SKILLS, EXPERIENCE & QUALIFICATION Essential: Team-player; Positive outlook; Able to listen, assimilate and act expeditiously; Strong attention to detail; High service delivery skills; Analytical; Excellent communicator, both written and verbal; Self-motivated and proactive; and Committed and organised. Own car Understanding of the CPO and Compensation processes Desirable RICS Registered Valuer Significant Microsoft Excel experience. Argus Developer
Jul 24, 2025
Full time
Overview THE FIRM Montagu Evans is an independent, market leading property consultancy. Headquartered in London with offices in Scotland and Manchester. Our work encompasses planning and development, property management, specialist valuations and transactions across the United Kingdom. We're a group of people that are excellent individually and exceptional together. We're people that care about people, not just bricks and mortar. We care about our legacy, we create spaces that people use to live, work, communicate and connect. We're a partnership and the people who run the business are empowered to create their own teams to exceed our client's objectives. This highly flexible and collaborative approach, tailoring the talent to the complexity of the work, has enabled us to develop an exceptional business that has spanned nearly a century. We encourage an honest and straightforward approach to our work and relationships. We embrace individuality, whilst relying on working together and never accepting the status quo. We give everyone the opportunity to be the best version of themselves. We trust and support each other. We recognise that our people are the heart of our success and only by identifying, supporting and promoting them will we be able to provide continued outstanding client service. Together we are Montagu Evans. Montagu Evans is committed to maintaining an inclusive work environment. One that embraces all and everyone. Read more here This role is to sit within our Site Assembly & CPO service , working as part of our Development Advisory team. This wider team forms part of our Advisory Department led by Josh Myerson and comprises 5 Teams: Valuation & Asset & Investment Advisory Development Advisory Rating Advisory Residential Valuation Advisory Strategic Advisory Advisory comprises of over 150 experts across all offices. Advisory is Extracting and unlocking value Interpreting policy to maximise benefits for our clients Applying innovative ideas to challenge the status quo Counselling clients to achieve their goals and objectives Supporting clients critical thinking to improve the performance of their assets Simplifying complex problems and creating solutions Advisory benefits from a huge critical mass of expertise and a diversity of experience. We work across a number of key sectors including Town Centres, Local Government, Transport & Infrastructure and Housing. Our clients are delivering major projects across the UK and require our expertise and problem-solving abilities. SITE ASSEMBLY & CPO The Site Assembly & CPO team advises clients on major projects across the country. We advise scheme promoters in preparing to use CPO powers, how to implement them, budgeting/compensation estimates, negotiating with affected landowners and dealing with compensation claims. We also advise claimants who are subject to CPO powers including the drafting of objections and negotiating claims. We work across many different sectors including Transport & Infrastructure, Regeneration and Housing. Our work is varied, complex and highly skilled working with colleagues across the business and part of multi-disciplinary project teams such as land referencers, legal advisors, project managers and engineers. We work closely with wider business colleagues on a range of high profile and complex projects. Our key clients include: Transport - Network Rail, HS2, Transport for London Central Government - Homes England, NHS PS, DIO Local Authority - City of Bradford MDC, Thurrock Council, Newport City Council, LB Tower Hamlets, Harlow DC, GLA Developers - Places for People, KEH Holdings, Yoo Capital, Muse Claimants & Landowners - McDonalds, SEGRO, Lands Improvement Holdings As of September 2025, the CPO team will consist of 7 high performing fee earners. THE WIDER DEVELOPMENT ADVISORY TEAM The wider Development Advisory team is c. 35-strong and provides a range of services as follows: Town centre development and repositioning (mix public and private sector clients) Regeneration-based development & delivery advice (mainly public sector clients) AUV advice (mainly private sector clients) Site assembly & CPO (mix of public and private sector clients) Public sector development consultancy and agency Whilst the team at the moment has a slight leaning (in revenue terms) towards the public sector, the team's expertise and profile is leading to an increasing share of work from private sector clients in line with the team's business plan. Our team vision is to become "the best development advisory team in the market, working on the highest calibre projects for a range of public and private sector clients who value our varied skillsets, insight and collaborative culture". The team covers a national geography with projects across the country (including in Scotland and Wales), whilst development projects are usually mixed-use in nature and of medium to very large scale. Projects are frequently complex and invariably require cross-team support including working with other sector-specific teams at Montagu Evans, in particular living, retail, office and investment teams, planning, as well as outside consultants such as architects, engineers, cost consultants and lawyers. We operate the team through a "network approach" where we function as a single Development Advisory team, including across areas such as business development, finance, social, L&D etc, but then allow each of the five services the room to coordinate around their respective business objectives led by a Partner or Partners. In the same way each member of the team tends to allocate their time on an 80:20 principle, wherein the majority of their time will be working into discreet services (in this case the Site Assembly & CPO service), but with the flexibility to do other things to aid their own development and/or to meet the resourcing needs of the wider team. Each surveyor is allocated a line manager as well as a 2 nd Partner support (to provide another sounding board etc), and in time we are looking to ensure that everyone is allocated a mentor that supports your learning and career development. We also encourage reverse mentoring. Responsibilities MAIN DUTIES This individual will assist the team in advising public and private clients on how to achieve their aims, whilst at the same time ensuring that their strategy moves forward in both a realistic and responsible manner. They will be involved in delivering often high-profile, major mixed-use development projects from conception through to delivery. KEY RESPONSIBILITIES The scope of work will vary, however key responsibilities will include: Reporting into Partners on a project-by-project basis; Originating new fee generating instructions from target client profile Working with external consultants within the wider project team to deliver the client's objectives; Negotiation and Acquisition Communication, working closely with clients and project teams Property valuation and cost estimates Compensation Collaborating with a range of teams across the firm and taking an active role in the sector groups; Helping support, manage and mentor graduate surveyors, surveyors and senior surveyors Cross-selling Montagu Evans' range of consultancy and agency services to clients; and Promoting our activities and experience internally/externally. Qualifications DESIRED KNOWLEDGE, SKILLS, EXPERIENCE & QUALIFICATION Essential: Team-player; Positive outlook; Able to listen, assimilate and act expeditiously; Strong attention to detail; High service delivery skills; Analytical; Excellent communicator, both written and verbal; Self-motivated and proactive; and Committed and organised. Own car Understanding of the CPO and Compensation processes Desirable RICS Registered Valuer Significant Microsoft Excel experience. Argus Developer
Housing Officer Camberley, Surrey Permanent Full Time 35 Hours 31,000 We are looking for an experienced and dedicated Housing Officer/ Specialist Housing Partner to join a small, supportive team in Camberley and Bagshot on a part-time basis. The successful candidate will manage two independent living schemes, ensuring that building compliance, tenant wellbeing, and health and safety standards are met. The role is ideal for someone with a strong background in tenancy management, building compliance, and a person-centred approach to housing support. Key Responsibilities Manage all aspects of tenancy and housing management, including tenancy sign-ups, rent accounts, tenancy reviews, and regular maintenance checks. Oversee building compliance, ensuring all safety measures, including fire risk assessments, are in place and up to date. Provide support for residents to sustain their tenancies and access services such as mental health support and additional welfare services, where necessary. Lead on person-centred fire risk assessments and health and wellbeing plans for residents. Carry out regular checks on properties and respond to maintenance issues, ensuring the safety and comfort of tenants. Facilitate viewings of vacant properties and manage tenant move-ins, ensuring a smooth transition. Manage minimal rent arrears and support residents in understanding rent obligations. Support residents in accessing external services, including mental health and alcohol support, and encourage them to accept these services for their wellbeing. Work closely with social services, care agencies, and other partners to ensure tenants' needs are met, with a focus on independent living. Ensure all relevant records are accurately maintained, including tenancy documents, building compliance records, and health and wellbeing plans. Handle notices of seeking possession and tenancy management in line with legal procedures. Be the first point of contact for tenants, offering a high-quality service and maintaining a visible presence across both schemes (Camberley and Bagshot), ensuring tenants feel supported. Requirements Previous experience as a Housing Officer, Tenancy Manager, or similar role is essential. Knowledge of housing legislation, policies, and procedures, including building compliance, rent arrears, and tenancy management. Experience in managing rent accounts and supporting tenants to sustain their tenancies. Ability to carry out person-centred fire risk assessments and health and wellbeing assessments. Comfortable dealing with tenants with mental health, addiction, or complex needs and supporting them to access appropriate external services. Strong communication skills and experience working with social services and care agencies. Good organizational skills and ability to manage workload effectively across multiple sites. Flexible approach to working hours, with the ability to cover both Camberley and Bagshot schemes (approximately 4-5 miles apart) during set hours, mornings, or afternoons. The ability to foster positive relationships with tenants, local authority partners, and external services. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Jul 23, 2025
Full time
Housing Officer Camberley, Surrey Permanent Full Time 35 Hours 31,000 We are looking for an experienced and dedicated Housing Officer/ Specialist Housing Partner to join a small, supportive team in Camberley and Bagshot on a part-time basis. The successful candidate will manage two independent living schemes, ensuring that building compliance, tenant wellbeing, and health and safety standards are met. The role is ideal for someone with a strong background in tenancy management, building compliance, and a person-centred approach to housing support. Key Responsibilities Manage all aspects of tenancy and housing management, including tenancy sign-ups, rent accounts, tenancy reviews, and regular maintenance checks. Oversee building compliance, ensuring all safety measures, including fire risk assessments, are in place and up to date. Provide support for residents to sustain their tenancies and access services such as mental health support and additional welfare services, where necessary. Lead on person-centred fire risk assessments and health and wellbeing plans for residents. Carry out regular checks on properties and respond to maintenance issues, ensuring the safety and comfort of tenants. Facilitate viewings of vacant properties and manage tenant move-ins, ensuring a smooth transition. Manage minimal rent arrears and support residents in understanding rent obligations. Support residents in accessing external services, including mental health and alcohol support, and encourage them to accept these services for their wellbeing. Work closely with social services, care agencies, and other partners to ensure tenants' needs are met, with a focus on independent living. Ensure all relevant records are accurately maintained, including tenancy documents, building compliance records, and health and wellbeing plans. Handle notices of seeking possession and tenancy management in line with legal procedures. Be the first point of contact for tenants, offering a high-quality service and maintaining a visible presence across both schemes (Camberley and Bagshot), ensuring tenants feel supported. Requirements Previous experience as a Housing Officer, Tenancy Manager, or similar role is essential. Knowledge of housing legislation, policies, and procedures, including building compliance, rent arrears, and tenancy management. Experience in managing rent accounts and supporting tenants to sustain their tenancies. Ability to carry out person-centred fire risk assessments and health and wellbeing assessments. Comfortable dealing with tenants with mental health, addiction, or complex needs and supporting them to access appropriate external services. Strong communication skills and experience working with social services and care agencies. Good organizational skills and ability to manage workload effectively across multiple sites. Flexible approach to working hours, with the ability to cover both Camberley and Bagshot schemes (approximately 4-5 miles apart) during set hours, mornings, or afternoons. The ability to foster positive relationships with tenants, local authority partners, and external services. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Warden Call Engineer (Field-Based) Location: Between Birmingham & London (Flexible Field-Based Role) Employment Type: Full-Time Permanent Salary: Up to £38,000 (Depending on Experience) + Overtime + Company Vehicle + Benefits Working Hours: 40 Hours per Week On-Demand Reactive Work + Scheduled Maintenance About the Role My client, a specialist provider of life safety and communication systems, is looking for an experienced and motivated Warden Call Engineer to join their field service team. The successful candidate will be responsible for the servicing, maintenance, and fault-finding of warden call systems across sites located between Birmingham and London. This is a demand-led role, requiring flexibility to attend emergency call-outs, perform routine PPM visits, and carry out minor installation works. You will be working in environments such as sheltered housing, supported living schemes, and care homes, where reliability and sensitivity are key. Key Responsibilities Respond to system faults and service call-outs efficiently and professionally, ensuring client satisfaction and minimal disruption to vulnerable residents. Complete scheduled servicing and compliance checks on analogue and digital warden call systems. Assist with minor installations, upgrades, and commissioning of new and existing warden call setups. Investigate and resolve technical issues, documenting all findings and solutions using a digital field service system. Complete all job documentation accurately and ensure work complies with industry regulations such as BS8604 and manufacturer guidelines. Communicate clearly with housing officers, site managers, and occasionally residents. Provide a professional and reassuring presence on-site. Participate in the on-call rota to provide out-of-hours support when required. Essential Skills & Experience At least 2 years' experience working with warden call or telecare systems Familiarity with key manufacturers such as Tunstall, Jontek, Courtney Thorne, Chubb, or Aid Call Confident diagnosing and resolving faults independently Strong communication skills, especially in sensitive environments Full, clean UK Driving Licence ECS/CSCS card or willingness to obtain Ability to manage your own schedule and prioritise tasks effectively Desirable (Not Essential) Basic IP networking knowledge for digital telecare systems Experience with nurse call, access control, or fire detection systems City & Guilds, NVQ Level 3, or equivalent in Electrical or Electronic Engineering Experience working in live care settings or with vulnerable end users What s on Offer Salary: Up to £35,000 per year (depending on experience) Overtime & On-Call Payments: Paid at enhanced rates Company Vehicle: Fully expensed van with fuel card Tools & Equipment: Company mobile device, uniform, and test equipment provided 25 Days Annual Leave + Bank Holidays Company Pension Scheme, Life Assurance & Additional Perks Ongoing Training: Access to manufacturer training and continuous professional development Supportive Team Environment and opportunities for growth within a growing company About My Client My client is a well-established service provider specialising in the maintenance and support of life safety systems within the social housing and care sectors. Known for their reliability, technical expertise, and client-first approach, they partner with local authorities, housing associations, and private care providers to deliver critical safety infrastructure across the UK. They are now looking for a dependable Warden Call Engineer to help support their expanding client base across the Midlands and South East region. How to Apply If you're a technically skilled engineer who takes pride in making a difference in people s daily lives, we want to hear from you.
Jul 23, 2025
Full time
Warden Call Engineer (Field-Based) Location: Between Birmingham & London (Flexible Field-Based Role) Employment Type: Full-Time Permanent Salary: Up to £38,000 (Depending on Experience) + Overtime + Company Vehicle + Benefits Working Hours: 40 Hours per Week On-Demand Reactive Work + Scheduled Maintenance About the Role My client, a specialist provider of life safety and communication systems, is looking for an experienced and motivated Warden Call Engineer to join their field service team. The successful candidate will be responsible for the servicing, maintenance, and fault-finding of warden call systems across sites located between Birmingham and London. This is a demand-led role, requiring flexibility to attend emergency call-outs, perform routine PPM visits, and carry out minor installation works. You will be working in environments such as sheltered housing, supported living schemes, and care homes, where reliability and sensitivity are key. Key Responsibilities Respond to system faults and service call-outs efficiently and professionally, ensuring client satisfaction and minimal disruption to vulnerable residents. Complete scheduled servicing and compliance checks on analogue and digital warden call systems. Assist with minor installations, upgrades, and commissioning of new and existing warden call setups. Investigate and resolve technical issues, documenting all findings and solutions using a digital field service system. Complete all job documentation accurately and ensure work complies with industry regulations such as BS8604 and manufacturer guidelines. Communicate clearly with housing officers, site managers, and occasionally residents. Provide a professional and reassuring presence on-site. Participate in the on-call rota to provide out-of-hours support when required. Essential Skills & Experience At least 2 years' experience working with warden call or telecare systems Familiarity with key manufacturers such as Tunstall, Jontek, Courtney Thorne, Chubb, or Aid Call Confident diagnosing and resolving faults independently Strong communication skills, especially in sensitive environments Full, clean UK Driving Licence ECS/CSCS card or willingness to obtain Ability to manage your own schedule and prioritise tasks effectively Desirable (Not Essential) Basic IP networking knowledge for digital telecare systems Experience with nurse call, access control, or fire detection systems City & Guilds, NVQ Level 3, or equivalent in Electrical or Electronic Engineering Experience working in live care settings or with vulnerable end users What s on Offer Salary: Up to £35,000 per year (depending on experience) Overtime & On-Call Payments: Paid at enhanced rates Company Vehicle: Fully expensed van with fuel card Tools & Equipment: Company mobile device, uniform, and test equipment provided 25 Days Annual Leave + Bank Holidays Company Pension Scheme, Life Assurance & Additional Perks Ongoing Training: Access to manufacturer training and continuous professional development Supportive Team Environment and opportunities for growth within a growing company About My Client My client is a well-established service provider specialising in the maintenance and support of life safety systems within the social housing and care sectors. Known for their reliability, technical expertise, and client-first approach, they partner with local authorities, housing associations, and private care providers to deliver critical safety infrastructure across the UK. They are now looking for a dependable Warden Call Engineer to help support their expanding client base across the Midlands and South East region. How to Apply If you're a technically skilled engineer who takes pride in making a difference in people s daily lives, we want to hear from you.
Your new company Our client is a well-established charity dedicated to supporting vulnerable and disadvantaged individuals across the South West. They provide life-changing services, including supported accommodation, employment support, and domestic abuse recovery. They are currently seeking a Property Portfolio Manager to lead the expansion and management of their housing portfolio. Your new role As Property Portfolio Manager, you will play a key role in sourcing, acquiring, and developing properties that provide safe, affordable, and supportive housing for clients. You'll work closely with landlords, developers, and internal teams to ensure properties meet service needs and quality standards. Key Responsibilities: - Lead the acquisition of new properties in line with service requirements. - Negotiate favourable lease terms aligned with Local Housing Allowance and internal policies. - Develop innovative housing solutions including modular homes and property purchases. - Manage relationships with landlords, housing associations, and local authorities. - Conduct market research to support funding bids and service development. - Collaborate with internal departments to ensure smooth onboarding and offboarding of properties. - Represent the organisation in housing forums and professional networks. This is a permanent opportunity (30 hours per week) based in Bath, with regular travel required across the South West. The role offers a competitive salary of 30,400 per annum. What you'll need to succeed To thrive in this role, you'll need a strong understanding of the housing sector, excellent relationship management skills, and the ability to work independently across a wide geographical area. A proactive, solutions-focused mindset will be key to success. - Membership of the Chartered Institute of Housing (or willingness to work towards it). - Proven experience in property acquisition and lease negotiation. - Strong relationship management skills with landlords and housing partners. - Knowledge of the housing sector and social housing policy. - Experience onboarding and offboarding properties. - An Enhanced DBS & a valid UK driving licence and access to your own vehicle (business insurance required). What you'll get in return You'll be joining a values-driven organisation with a strong commitment to staff wellbeing and professional development. The benefits package is designed to support you both personally and professionally. - 27 days annual leave (plus bank holidays), rising to 30 days with service - and your birthday off!- Monthly training and career development opportunities. - 6 free counselling sessions via Employee Assistance Programme. - Discounts at charity shops and bike workshops. - Access to Simply Health Scheme and Blue Light Card. - A supportive, inclusive culture with regular reflective practice sessions. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 23, 2025
Full time
Your new company Our client is a well-established charity dedicated to supporting vulnerable and disadvantaged individuals across the South West. They provide life-changing services, including supported accommodation, employment support, and domestic abuse recovery. They are currently seeking a Property Portfolio Manager to lead the expansion and management of their housing portfolio. Your new role As Property Portfolio Manager, you will play a key role in sourcing, acquiring, and developing properties that provide safe, affordable, and supportive housing for clients. You'll work closely with landlords, developers, and internal teams to ensure properties meet service needs and quality standards. Key Responsibilities: - Lead the acquisition of new properties in line with service requirements. - Negotiate favourable lease terms aligned with Local Housing Allowance and internal policies. - Develop innovative housing solutions including modular homes and property purchases. - Manage relationships with landlords, housing associations, and local authorities. - Conduct market research to support funding bids and service development. - Collaborate with internal departments to ensure smooth onboarding and offboarding of properties. - Represent the organisation in housing forums and professional networks. This is a permanent opportunity (30 hours per week) based in Bath, with regular travel required across the South West. The role offers a competitive salary of 30,400 per annum. What you'll need to succeed To thrive in this role, you'll need a strong understanding of the housing sector, excellent relationship management skills, and the ability to work independently across a wide geographical area. A proactive, solutions-focused mindset will be key to success. - Membership of the Chartered Institute of Housing (or willingness to work towards it). - Proven experience in property acquisition and lease negotiation. - Strong relationship management skills with landlords and housing partners. - Knowledge of the housing sector and social housing policy. - Experience onboarding and offboarding properties. - An Enhanced DBS & a valid UK driving licence and access to your own vehicle (business insurance required). What you'll get in return You'll be joining a values-driven organisation with a strong commitment to staff wellbeing and professional development. The benefits package is designed to support you both personally and professionally. - 27 days annual leave (plus bank holidays), rising to 30 days with service - and your birthday off!- Monthly training and career development opportunities. - 6 free counselling sessions via Employee Assistance Programme. - Discounts at charity shops and bike workshops. - Access to Simply Health Scheme and Blue Light Card. - A supportive, inclusive culture with regular reflective practice sessions. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Group Health & Safety Manager - Construction Contractor £65,000 £80,000 + £5,000 Allowance + Package Based in Barnet Multi-Sector Main Contractor Future Director-Level Role The Company Our client is a successful, fast-growing main contractor delivering a diverse portfolio of work across the residential, education, commercial, and social housing sectors. Projects typically range from high-volume measured term contracts, planned maintenance, and roofing schemes, through to complex refurbishments, traditional builds, and specialist fit-out work. Operating across London, the South East and the West of England, the business is known for its delivery-first attitude, strong supply chain relationships, and loyal client base with consistent repeat work forming the backbone of the operation. With a strong operational foundation in place, the company is now looking to evolve its Health & Safety function to match its wider strategic ambitions and is hiring a Group Health & Safety Manager to lead that journey. The Role: This is a high-impact, strategic role. You ll work directly with the Managing Director to design and implement a customised, digitised H&S system that reflects how the business truly operates moving away from generic, box-ticking compliance and towards a more integrated, proactive safety culture. The role covers all projects and divisions, with a current H&S Advisor reporting into you, and scope to build out a full H&S team as the business continues to scale. With direct access to senior leadership, this is a rare chance to build a modern, fit-for-purpose safety function from scratch and progress into a Director-level position over time. Key Responsibilities for the Group Health & Safety Manager: Lead the creation and roll-out of a group-wide digital H&S platform Oversee day-to-day H&S activity across a wide range of live sites and project types Act as strategic partner to the MD and senior leadership team Line manage the H&S Advisor and develop a scalable team structure beneath you Drive site compliance, risk mitigation, training, reporting and continuous improvement Conduct audits, inspections, and develop behavioural safety initiatives Serve as the primary point of contact for all internal and external H&S matters What We re Looking For: Strong track record in H&S management within a main contracting environment Experience across a mix of sectors (residential, education, social housing, maintenance) Forward-thinking mindset tech-savvy, systems-driven, and culturally aware Gravitas to operate at senior level, with the confidence to challenge and lead change NEBOSH Diploma (or equivalent) essential GradIOSH or CMIOSH preferred Based within commuting distance to Barnet What s On Offer: £65,000 £80,000 base salary £5,000 travel allowance Company pension + package Direct route to Health & Safety Director as the business scales Full ownership of a group-wide strategy, backed by an ambitious leadership team Apply Now If you re ready to take real ownership of a safety strategy not just manage someone else s this is your opportunity to build something from the ground up and become a core part of a high-performing leadership team.
Jul 22, 2025
Full time
Group Health & Safety Manager - Construction Contractor £65,000 £80,000 + £5,000 Allowance + Package Based in Barnet Multi-Sector Main Contractor Future Director-Level Role The Company Our client is a successful, fast-growing main contractor delivering a diverse portfolio of work across the residential, education, commercial, and social housing sectors. Projects typically range from high-volume measured term contracts, planned maintenance, and roofing schemes, through to complex refurbishments, traditional builds, and specialist fit-out work. Operating across London, the South East and the West of England, the business is known for its delivery-first attitude, strong supply chain relationships, and loyal client base with consistent repeat work forming the backbone of the operation. With a strong operational foundation in place, the company is now looking to evolve its Health & Safety function to match its wider strategic ambitions and is hiring a Group Health & Safety Manager to lead that journey. The Role: This is a high-impact, strategic role. You ll work directly with the Managing Director to design and implement a customised, digitised H&S system that reflects how the business truly operates moving away from generic, box-ticking compliance and towards a more integrated, proactive safety culture. The role covers all projects and divisions, with a current H&S Advisor reporting into you, and scope to build out a full H&S team as the business continues to scale. With direct access to senior leadership, this is a rare chance to build a modern, fit-for-purpose safety function from scratch and progress into a Director-level position over time. Key Responsibilities for the Group Health & Safety Manager: Lead the creation and roll-out of a group-wide digital H&S platform Oversee day-to-day H&S activity across a wide range of live sites and project types Act as strategic partner to the MD and senior leadership team Line manage the H&S Advisor and develop a scalable team structure beneath you Drive site compliance, risk mitigation, training, reporting and continuous improvement Conduct audits, inspections, and develop behavioural safety initiatives Serve as the primary point of contact for all internal and external H&S matters What We re Looking For: Strong track record in H&S management within a main contracting environment Experience across a mix of sectors (residential, education, social housing, maintenance) Forward-thinking mindset tech-savvy, systems-driven, and culturally aware Gravitas to operate at senior level, with the confidence to challenge and lead change NEBOSH Diploma (or equivalent) essential GradIOSH or CMIOSH preferred Based within commuting distance to Barnet What s On Offer: £65,000 £80,000 base salary £5,000 travel allowance Company pension + package Direct route to Health & Safety Director as the business scales Full ownership of a group-wide strategy, backed by an ambitious leadership team Apply Now If you re ready to take real ownership of a safety strategy not just manage someone else s this is your opportunity to build something from the ground up and become a core part of a high-performing leadership team.
