About Beeks
Beeks Group is a leading managed cloud provider exclusively within financial markets. Our Infrastructure-as-a-Service model is optimised for low-latency private cloud compute, connectivity and analytics, providing the flexibility to deploy and connect to exchanges, trading venues and public cloud for a true hybrid cloud experience.
Founded in 2011, Beeks Group is listed on the London Stock Exchange (LSE: BKS) and has enjoyed continued growth each year. Beeks Group now employs over 100 team members across the globe and have an international network of over thirty data centres.
We have a fantastic opportunity for a NOC Manager to join us at our unique Head Office in Renfrew which includes our state-of-the-art gym with weekly circuit training, a personal trainer and yoga classes as well as the Beeks Bar or weekly masseuse to help you unwind!
Key Responsibilities Team Leadership & People Management
- Lead, coach, and develop a team of NOC Engineers working in a 24/7 shift rota.
- Manage workforce planning, shift scheduling, and coverage to ensure around-the-clock support.
- Oversee onboarding, training, and ongoing development of team members.
- Conduct regular performance reviews, 1:1s, and goal setting aligned with business priorities.
- Foster a high-performance, collaborative, and learning-oriented culture.
Operational Management
- Own the NOC function, ensuring all network and system alerts, incidents, and service requests are triaged and resolved promptly.
- Manage and report on SLA adherence, escalations, and ticket backlog.
- Implement and refine standard operating procedures (SOPs) for incident response, change control, and communications.
- Analyse incident trends and drive root cause analysis and long-term remediation.
Collaboration & Escalation
- Act as the escalation point for major incidents during and outside business hours as needed.
- Collaborate with infrastructure, cloud, and security teams to maintain service uptime and operational resilience.
- Partner with customer support teams to ensure seamless client issue resolution and ticket handoffs.
Tools & Reporting
- Oversee effective use of monitoring tools, ticketing systems (e.g. Jira, ServiceNow, Zendesk), and dashboards.
- Generate and present weekly/monthly KPIs covering incident response, MTTR, system health, and team performance.
- Identify and implement improvements through automation, process optimisation, or technology upgrades.
Skills & Experience Essential
- Proven experience managing a Network Operations or Technical Support team in a 24/7 environment.
- Strong technical background in networking, infrastructure operations, or cloud services.
- Excellent understanding of incident/ticket lifecycle, SLA management, and escalation protocols.
- Demonstrated ability to lead, develop, and retain engineering talent.
- Experience with monitoring platforms (e.g. Nagios, Zabbix, SolarWinds, Prometheus) and ticketing tools.
- Excellent communication, time management, and decision-making skills.
Desirable
- Background in the fintech or high-frequency trading sector.
- ITIL or other service management certifications.
- Experience with ISO27001, SOC2, or other regulatory/operational frameworks.
- Exposure to hybrid cloud environments (AWS, Azure, VMware, etc.).
What We Offer Compensation & Benefits
- A competitive salary.
- A unique and highly rewarding Share Options scheme.
- Highly competitive pension scheme.
- EV salary exchange scheme.
- Life assurance cover.
- Investment in Training.
- Private Health Insurance.
Lifestyle
- Hybrid working.
- Flexible work hours.
- 33 days annual leave.
Recruitment Process
- 15-20min screening call.
- 1hr Technical Interview.
- Offer issued and start date agreed.
This is a Full-Time position
We are an Equal opportunity employer