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Posting Date: 5 Aug 2025
Unit: Business
Location:
Feltham, London, United Kingdom
Posting Date: 05/08/2025
Location: 30 minute commutable distance primarily to Heathrow (daily), Monday - Friday.
Mandatory requirement: 5-year checkable work history (critical for Airside access) and ability to pass a criminal record check and UK Manual Driving License
In this Customer Engineer role you'll maintain and support our contract with British Airways (IAG) Data & Voice network services at Heathrow.
You'll be part of a team of 20 engineers at Heathrow Airport who have a wide range of skills & responsibilities; however, your primary role will be as a Customer Engineer responding to reported incidents such as voice telephone faults on Cisco phones.
You'll be on-site daily at Heathrow (08.00 - 16.00) but sometimes required to carry out tasks at London City and Gatwick airports, along with several data centres across London. If an environment where each day poses a different challenge is what gets you up in the morning then this is the role for you. This is a technical, hands-on role, which will require ad hoc out-of-hours work, don't worry we'll pay you overtime.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.