We're looking for a detail-oriented and proactive QA Engineer to join our collaborative team at Deskpro, a growing help desk software company. As an integral member of our engineering team, you'll ensure the quality and functionality of our product through manual testing of stories and bug fixes, automating tests where appropriate, championing QA best practices, and working alongside developers to triage and resolve defects. You'll also have exciting opportunities to grow your skills by contributing to our test automation efforts with Playwright, helping us maintain excellent testing standards whilst supporting our product's continued development.
Role & Responsibilities As a QA Engineer, you will:
- Collaborate closely with scrum teams to manually test stories and bug fixes, ensuring each release meets our high quality standards.
- Champion QA best practices during scrum meetings and refinements, working with the team to define clear testing requirements and share knowledge across disciplines.
- Partner with developers in triaging and reproducing defects, contributing to swift issue identification and resolution.
- Execute regression and smoke tests during release cycles and as needed, helping maintain system stability and reliability.
- Contribute to our automation strategy by converting exploratory tests into Playwright automation (JS/TS), expanding our test coverage whilst developing your technical skills.
What you'll bring:
- Experience in QA engineering or software testing, preferably within an Agile development environment.
- Knowledge of manual testing practices and automated testing using tools like Playwright (JS/TS) or similar frameworks.
- Excellent communication and collaboration skills, with experience working across development and product teams.
- Experience triaging defects and partnering with developers to resolve issues efficiently.
- Understanding of regression testing and smoke testing within release cycles.
- Strong attention to detail and a focus on user experience and reliability.
- Familiarity with Agile processes and tools, or willingness to learn.
If you don't meet every requirement but are excited about this role, we'd still love to hear from you.
We offer a competitive salary and a generous share option package. Our office is based in a friendly, fast-moving startup environment, with great transport links and amenities nearby.
- Competitive Salary + Generous Share Options
- Fantastic Transport Links: Just 3 minutes from the mainline train station, District and Northern line tubes, buses, and trams.
- Office Perks: Unlimited coffee, tea, soft drinks, snacks, and beers for Thursday afternoons. BBQs in the summer, Monday breakfasts, and Thursday lunches.
- Health & Wellness: Private healthcare, gym discount, bike storage, and parking options.
- Work-Life Balance: Flexible work culture with autonomy and real impact
- Growth Opportunities: An opportunity to be part of a growing software company with the potential to make a big impact.
About Deskpro Deskpro is a help desk platform that improves online customer service for millions of customers. We are dedicated to providing businesses with better ways to communicate with their customers through various channels (email, live chat, voice, etc.). As part of our growing Engineering team, you will be working in close collaboration with developers and designers, contributing to our product's quality and success.
We're committed to building a diverse, inclusive team where everyone has equal opportunity to thrive. If you need any accommodations during the hiring process, just let us know - we're happy to help.